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Wealth Management

User Guide

RBC Hub 2FA

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When you next login to RBC Hub, you will be prompted to setup two-factor authentication (2FA).

There are 5-steps to complete the 2FA setup process:1 – Checklist (this sets out the prerequisites to setting up 2FA)

2 – Download The RSA App

3 – Set PIN

4 – Scan QR Code

5 – Test Token

Once sign-up is complete, you will be automatically logged off and will be required to log back in using your soft token.

Token Setup Process

Current Login Process New 2FA Login Process

Step 1.Login ID & Password

Step 1.Login ID & Password

Step 2.3 Characters From Your Identification Answer

Step 2.8-digit security passcode generated from the RSA SecureID Software app on your phone or tablet device

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Token Setup FlowYou will need to complete a 1-time setup process to setup your soft token

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Standard Login FlowOnce you are enrolled for 2FA, your login will look like this:

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If you need to re-setup the token (e.g. you have a new mobile device) then you can follow the re-setup token flow:

• Login as normal entering your Login ID and Password

• Select the ‘Security Passcode Problems’ link when prompted for your security passcode

• From the popup window, select the ‘Setup the soft token again’ option and select ‘Next’

• Enter the requested characters from your Security Answer

• You will be taken back through the 5-step token setup flow. (Please note that you will not be required to enter your PIN on step 3).

*Note – if token is setup on a new device it will invalidate the token on the old device.

Re-setup Token Process

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If you need to reset the PIN (e.g. you want to change it or have forgotten it) then you can follow the below flow:

• Login as normal entering your Login ID and Password

• Select the ‘Security Passcode Problems’ link when prompted for your security passcode

• From the popup window, select the ‘I have forgotten my PIN’ option and select ‘Next’

• Enter the requested characters from your Security Answer

• You will then be able to choose a new PIN.

*Note – your PIN should be 4-6 digits long, and must contain numbers only.

Forgotten PIN Process

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Android & Apple iOS Users

• Using your phone or tablet, open your respective app store (Android users please use the Play Store, and Apple iOS users please open the App Store)

• Search for RSA SecurID Software Token

• The app will have the following icon and is published by RSA Security

• Click the install button

• Once installed, the RSA SecurID Software Token app icon will appear on your home screen

Installing the RSA SecurID Software Token App

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Once the RSA SecurID Software Token app is installed, open the app by selecting the RSA icon on your home screen

You will be prompted to read and accept the licence agreement

From the ‘Welcome’ screen select the icon

Select the ‘Scan QR Code’ option

If you are prompted to grant access to your camera please select ‘OK’

Scan the QR code displayed in RBC hub to import your software token

Setting Up The RBC Hub Token - iOS

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Once the RSA SecurID Software Token app is installed, open the app by selecting the RSA icon on your home screen

You will be prompted to read and accept the licence agreement

From the ‘Welcome’ screen select the ‘Import Token’ button

Select the ‘Scan QR Code’ option

If you are prompted to grant access to your camera please select ‘ALLOW’

Scan the QR code displayed in RBC hub to import your software token

Setting Up The RBC Hub Token - Android

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Once the RSA SecurID Software is installed, open the app and accept any disclaimers/terms & conditions

Select ‘Import From Web’

Enter the URL and activation code displayed on the website & select ‘OK’

Message will be displayed confirming that token has been imported

Setting Up The RBC Hub Token – Windows/Mac

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Select the RSA Icon from your device home screen

Select the RBC Hub token (if required)

Enter your PIN

Select the blue icon

Security passcode is displayed

*Note that an incorrect PIN will generate an incorrect passcode

Using the RSA App - iOS

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Select the RSA Icon from your home screen

Select the RBC Hub token (if required)

Enter your PIN

Select the > icon

Security passcode is displayed

*Note that an incorrect PIN will generate an incorrect passcode

Using the RSA App - Android

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Open the RSA SecurID Token software

Select the RBC Hub token (if required)

Enter the PIN

Select the button

The 8-digit security passcode is displayed

*Note that an incorrect PIN will generate an incorrect passcode

Using the RSA App – Windows/Mac

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Select the ‘Menu’ button within the RSA App to display your tokens

Select ‘Edit’ and select the red icon to delete the token

Deleting the Token From Your Device - iOS

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Select the ‘Menu’ button within the RSA App to display your tokens

Long-press the RBC Hub token

Menu is displayed

Select ‘Delete Token’

Select ‘OK’ to confirm

Deleting the Token From Your Device - Android

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Select the RBC Hub Token (you may have other tokens setup so make sure you have the RBC Hub token selected first)

Click the ‘Options’ button

Select ‘Manage Token’ / ‘Delete Token’

A prompt will be displayed

Select ‘Yes’ to delete the token

Deleting the Token From Your Device – Windows/Mac

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Go into Settings

Scroll down to ‘Token’

Select ‘Token’

Under ‘Allow Token To Access’ ensure camera is enabled

Checking Camera Access - iOS

This publication has been issued by Royal Bank of Canada on behalf of certain RBC ® companies that form part of the international network of RBC Wealth Management. You should carefully readany risk warnings or regulatory disclosures in this publication or in any other literature accompanying this publication or transmitted to you by Royal Bank of Canada, its affiliates or subsidiaries.

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Clients of United Kingdom companies may be entitled to compensation from the UK Financial Services Compensation Scheme if any of these entities cannot meet its obligations. This depends on thetype of business and the circumstances of the claim. Most types of investment business are covered for up to a total of £85,000. For further information about the compensation provided by theFSCS scheme (including the amounts covered and eligibility to claim) please refer to the FSCS website www.FSCS.org.uk. Please note only compensation related queries should be directed to theFSCS. The Channel Island subsidiaries are not covered by the UK Financial Services Compensation Scheme; the offices of Royal Bank of Canada (Channel Islands) Limited in Guernsey and Jersey arecovered by the respective compensation schemes in these jurisdictions for deposit taking business only.

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Royal Bank of Canada (Channel Islands) Limited (“the Bank”) is regulated by the Guernsey Financial Services Commission in the conduct of deposit taking and investment business and to act as acustodian/trustee of collective investment schemes in Guernsey and is also regulated by the Jersey Financial Services Commission in the conduct of deposit taking, fund services and investmentbusiness in Jersey. The Bank’s general terms and conditions are updated from time to time and can be found at www.rbcwealthmanagement. com/global/en/terms-and-conditions. Registered office:PO Box 48, Canada Court, Upland Road, St. Peter Port, Guernsey, GY1 3BQ, registered company number 3295. Deposits made with the offices of Royal Bank of Canada (Channel Islands) Limited inGuernsey and Jersey are not covered by the UK Financial Services Compensation Scheme. Royal Bank of Canada (Channel Islands) Limited is a participant in the Guernsey and Jersey BankingDeposit Compensation Scheme(s). Each Scheme offers protection for ‘qualifying deposits’ up to £50,000 per individual claimant, subject to certain limitations. The maximum total amount ofcompensation is capped at £100,000,000 in any 5 year period. Full details are available on the Scheme’s website(s) www.dcs.gg or www.gov.je/dcs or on request. Copies of our latest audited accountsare available upon request from either the registered office or the Jersey Branch: Gaspé House, 66-72 Esplanade, St Helier, Jersey JE2 3QT, Channel Islands.

RBC Investment Solutions (CI) Limited ("the Company") is regulated by the Jersey Financial Services Commission in the conduct of investment business in Jersey. The Company’s terms andconditions are updated from time to time and can be found at rbcwealthmanagement.com/global/en/terms-and-conditions. Registered Office: Gaspé House, 66-72 Esplanade, St Helier, Jersey JE2 3QT,Channel Islands, registered company number 119162. Services offered by the Company are not covered by an investor compensation scheme as there is currently no such scheme operating in Jersey.Some of the products that the Company might recommend to you could be registered overseas and may be covered by a local compensation scheme. Your investment counsellor will provide youwith the details of any overseas compensation schemes (where applicable) at the time of making an investment recommendation.

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