User Guide 2FA- Symantec - Vodafone · PDF fileThe 2 Factor Authentication (2FA) solution is known by various names in Vodafone •VUA, 2SL, 2 step log-in, 2FA •The 2 FA solution

User Guide 2FA- Symantec

C2 – Vodafone Restricted

1 Introduction Slides 3-5

2 Enrolment Slides 6-7

3 Enrolment – Using PC, Laptop or MacBook Slides 8- 16

4 Enrolment - Using Smart Phone or Tablet Browsers Slides 17 - 25

5 Changing PC/Laptop/MacBook Slides 26- 27

6 Changing Smart phone /Tablet Slides 28-29

7 Remove Registered PC/Laptop/MacBook

Remove Registered VIP Access Credential Slides 30-31

8 I already have a Symantec Token Slides 32- 33

9 Support Slides 34 - 35

Content

C2 – Vodafone Restricted 2

Introduction

C2 – Vodafone Restricted 3 Back To Content

The 2 Factor Authentication (2FA) solution is known by various names in Vodafone

• VUA, 2SL, 2 step log-in, 2FA

• The 2 FA solution provides additional validation that people connecting to Vodafone

services from the internet are who they say they are .

• The solution provides an additional layer of authentication to your windows account

and password by providing a unique One-Time-Code (OTC) /token/passcode when

you sign in over the internet.

Introduction


Outlook Web Access (OWA) Citrix SharePoint

SAPP 1Salesforce(1SF)

Introduction


• In order to use the above services from the Vodafone network, there is a simple one time enrolment and set up process which will take no longer than 5 minutes.

• The Symantec 2FA User Access system uses two (2) new token types; Registered Computer Token & Mobile token • Registered Computer is our recommended choice if you are using PC, Laptop, MacBook

• Each user account can have up to 20 tokens assigned to it, which can be a combination of devices, i.e. PC, laptop,

smartphone, tablet • Just in case you lose or forget your device, we recommend that you enrol both a Registered computer token and a

Mobile VIP Access token

• To use Android, Windows and iOS smartphone & Tablet devices, you will need to download the “VIP Access” app from your app store; this will provide you with your credentials and one time code (OTC)

• Before you enrol it is recommended that you read through the guide below, the information below should help you with enrolment and assist with deciding what token type you choose.

Vodafone has deployed Symantec Validation and Identity Protection (VIP) for

5 Back To Content

Enrolment


Getting Started


If you have tried to access a system and seen this message it indicates that you have either not enrolled in the Symantec 2FA solution or there is a problem with your registrations

If you have not previously enrolled, welcome and please

continue with these user enrolment instructions

If you have registered, Make sure you are using the computer you have registered

or use the VIP access credential you have registered

If this still continues to be an issue please contact your local support team

• Please access Vodafone 2Step Log-in Portal

Please note that this portal cannot be accessed from the German Vodafone 3G/4G

network currently.

• This website will provide guidance to assist you in choosing the correct token

• This website will explain what information is required and where on each screen

• This website will provide a link to the 2FA - Symantec Self Service Portal

• Simple rules

• If you are using a PC or Laptop or MacBook, choose the Computer token

• If you are using Smartphone or tablet , choose the VIP Credential token

Enrolment


https://ca.vodafone.com/tfa/symtfa.jsp



Enrolment

Using PC, Laptop or MacBook


• 2FA- Symantec currently supports

• The following operating systems

Microsoft® XP, Windows® 7 or 8, and Windows Vista®:

Mac OS® 10.5.8 or higher:

• The following internet browsers

Internet Explorer® 7 or higher - recommended

Firefox 3.6 or higher – recommended, not Firefox portable

Safari® 5 or higher

Chrome 13 or higher

Enrolment – Using PC, Laptop or MacBook


For Enrolment it is Recommended to use IE or Firefox

• To start you need to have no other browser activity running

• Please access 2FA Symantec landing page



Page includes

• Enrolment Guides

• Frequently Asked Questions

• Link to Enrolment Portal

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Link to 2FA – Symantec Enrolment portal

HTTPS://tsl.vodafone.com


https://tsl.vodafone.com/



Log-in to the 2FA - Symantec

portal using your Vodafone

credentials

Password that you use to access Vodafone systems

User Name that you use to access Vodafone systems. If you have an Active Directory

account use your userPrincipalName (upn –

which usually has “vodafone” or “vodacom” in its name). If you are a self-registered user

use your VCDS ID which is usually your e-mail address.



For Registering

• PC

• Laptop

• MacBook

Select Computer



You will be prompted to install the

Symantec Client Authentication plugin.

Click on “Download”.



Once the plugin has

downloaded, click on “Run”.



Once the plugin has been installed, you twill need to provide a device name for your “Computer”

Enter a friendly name, Make sure that you can identify which PC, Laptop, MacBook you are registering i.e. use make and model, HP T440,

16 Back To Content

Enter your Computer name in

the Device Name field and click

Submit

For Vodafone user Suggest use your PC asset

number Example: E0123456



On successful registration

you will be taken to the

“Manage Your Credentials”

screen which will display the

credentials you have

registered.

Registered Computer


C2 – Vodafone Restricted- Draft

Please note:

You cannot register one token to more than

one user account.

A registered token is linked to one user

account.

18

Enrolment

Using Smart Phone or Tablet


• BEFORE YOU REGISTER ON THE 2FA – SYMANTEC SELF SERVICE PORTAL

• SMARTPHONE AND TABLETS USER REQUIRES THE “VIP ACCESS” APP TO BE DOWNLOADED FROM THEIR

APP STORE

• THIS WILL PROVIDE YOU WITH YOUR CREDENTIAL ID AND SECURITY CODE (OTC)

• THIS TOKEN TYPE HAS A UNIQUE SERIAL NUMBER CALLED THE "CREDENTIAL ID" AND DISPLAY A 6

DIGIT CODE WHICH CHANGES EVERY 30 SECONDS.

• THIS IS THE 6 DIGIT CODE WHICH YOU WILL NEED TO ENTER IN ADDITION TO YOUR USER ID AND

PASSWORD EACH TIME YOU LOG IN TO A 2FA ENABLED SERVICE.

Enrolment - Using Smart Phone or Tablet


LIST OF SUPPORTED MOBILE DEVICE

ANDROID – PLAY STORE; IOS – APPLE STORE;

WINDOWS PHONE – MICROSOFT STORE BLACKBERRY – BLACKBERRY STORE

https://m.vip.symantec.com/supportedphones.v










https://play.google.com/store/apps/details?id=com.verisign.mvip.main









https://itunes.apple.com/app/vip-access-for-iphone/id307658513?mt=8








http://www.windowsphone.com/en-gb/store/app/vip-access/90a53b23-456f-e011-81d2-78e7d1fa76f8












http://appworld.blackberry.com/webstore/content/2833/?lang=en&countrycode=EN












This token type has a unique serial number called the "Credential ID" and display a 6 digit

security code which changes every 30 seconds.

This is the 6 digit code which you will need to enter in addition to your user id and

password each time you log in to a VIP enabled service.

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Credential ID

Security Code



Log-in to the 2FA - Symantec

portal using your Vodafone

credentials

Password that you use to access Vodafone systems

User Name that you use to access Vodafone systems. If you have an Active Directory

account use your userPrincipalName (upn –

which usually has “vodafone” or “vodacom” in its name). If you are a self-registered user

use your VCDS ID which is usually your e-mail address.



For Registering

• Smart phone

• Tablet

Select

VIP Credential



If you are enrolling using

• Smart phone

• Tablet

Register



Please enter a friendly name, make sure that you can identify which Smart phone or Tablet you are registering i.e. make and model, Samsung S5

Please enter Credential ID “VIP Access

downloaded onto phone “

Can be in either upper or lower case



SECURITY CODE FROM THE DOWNLOADED “VIP

ACCESS”

Please Submit



On successful registration

you will be taken to the

“Manage Your Credentials”

screen which will display the

credentials you have

registered.

Registered Mobile VIP Access Credential


C2 – Vodafone Restricted- Draft

Please note:

You cannot register one token to more than

one user account.

A registered token is linked to one user

account.

28

Changing PC/Laptop/MacBook


• When you change your PC/Laptop/MacBook there are 2 stages

• Enrolment of new device and removal of old device

• It is important that you enrol new device before removing old device

• You will need to register the new device with the 2FA - Symantec Self Service Portal

Enrolment PC, Laptop or MacBook process

• You will also need to remove the old registered PC/Laptop/MacBook from the 2FA -

Symantec Self Service Portal

Remove registered PC/Laptop/MacBook

Changing PC/Laptop/MacBook


Changing Smart Phone or Tablet


• When you change your Smart phone or Tablet there are 3 stages

• Install the VIP Access from your app store on your new device

• Enrolment of new device and removal of old device

• It is important that you enrol new device before removing old device

• You will need to register the Mobile VIP Access credential with the 2FA - Symantec Self

Service Portal

Enrolment Using Smart Phone or Tablet

• You will also need to remove the old registered PC/Laptop/MacBook from the 2FA -

Symantec Self Service Portal

Remove Registered VIP Access Credential

Changing Smart Phone or Tablet


Remove Registered PC/Laptop/MacBook



Remove Registered PC/Laptop/MacBook



Login to the 2FA – Symantec Self Service Portal and at the Manage Your Credentials Screen Hover over the Actions button and you will see a Rename and a Remove menu options Using the Remove option will remove the registered item

RENAME REMOVE

RENAME TEST REMOVE

Back To Content

Remove Registered

VIP Access Credential

Remove Registered

PC

Laptopook

I Already Have a Symantec

Token


• Symantec tokens are used by many enterprises , i.e. Pay Pal

• List of companies using Symantec Token

• The same token can be registered to be used for the Vodafone systems

• We recommend that users of PC/Laptop/MacBook enrol and register a computer

token

• If you already have a VIP access token then please follow the instructions for the

Smartphone and Tablet

I Already Have a Symantec Token


https://idprotect.vip.symantec.com/wheretouse.v

Support


Getting Started


If you have tried to access a system and seen this message it indicates that you have either not enrolled in the Symantec 2FA solution or there is a problem with your registrations

If you have not previously enrolled, welcome and please

continue with these user enrolment instructions

If you have registered, Make sure you are using the computer you have registered

or use the VIP access credential you have registered

If this still continues to be an issue please contact your local support team

• For Vodafone Internal user

• 2FA- Symantec support is available at your local Vodafone Customer /IT support desk

• For External users

• Please contact your local business support teams.

Support


Documents

User Guide 2FA- Symantec - Vodafone · PDF fileThe 2 Factor Authentication (2FA) solution is known by various names in Vodafone •VUA, 2SL, 2 step log-in, 2FA •The 2 FA solution