RAJNET - DoITCdoitc.rajasthan.gov.in/...RAJNET__After_Pre_Bid__681772a8-0f60-49bc... · rajnet setting-up of centralized integrated noc & multi-mode network connectivity (vsat, terrestrial

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RAJNET SETTING-UP OF CENTRALIZED INTEGRATED NOC & MULTI-MODE NETWORK

CONNECTIVITY (VSAT, TERRESTRIAL CONNECTIVITY WITH EQUIPMENT) UP TO

GRAM PANCHAYTS IN RAJASTHAN

SEPTEMBER 22, 2014

First Floor, C-Block, Yojana Bhawan, C-Scheme, Jaipur – 302005 (Rajasthan), India


Ref. No. F 3.3 (76)/RISL/Pur/2014/4915 dated 01/08/2014

Unique Bid No.: RISL/14/OCB/40

Mode of Bid Submission Online though eProcurement/ eTendering system at http://eproc.rajasthan.gov.in

Tendering Authority/Purchaser & Place of Submission of Bid Proposal

Managing Director, RajCOMP Info Services Limited (RISL) 1st Floor, C-Block, Yojana Bhawan C-Scheme, Jaipur - 302005 Rajasthan, INDIA

Date & Time of Pre-Bid Meeting 14 August 2014 at 03:00 PM Last Date & Time of Submission of Bid (e-Bid)

13 October 2014 at 04:00 PM

Date & Time of Opening of Technical Bid (e-Bid)

14 October 2014 at 04:00 PM

RajCOMP Info Services Limited (RISL) First Floor, C-Block, Yojana Bhawan, C-Scheme,

Jaipur – 302005 (Rajasthan), India

Phone: 0141-2226055, 5103902 Fax: 0141-2228701

Web: http://risl.rajasthan.gov.in Email: [email protected]

Draft Request for Proposal (RFP) for SETTING-UP OF CENTRALIZED INTEGRATED NOC &

MULTI-MODE NETWORK CONNECTIVITY (VSAT, TERRESTRIAL CONNECTIVITY WITH EQUIPMENT) UP

TO GRAM PANCHAYTS IN RAJASTHAN

Bidding Document Fees (non-refundable): Rs. 5,000 (Rupees Five Thousand only)

Name of the Bidding Company/Firm:

Contact Person (Authorized Bid Signatory):

Correspondence Address:

Mobile No.:

Telephone & Fax Nos.:

Website & E-Mail:

http://eproc.rajasthan.gov.in/

http://risl.rajasthan.gov.in/


Contents

Abbreviations & Definitions .......................................................................................... 8

1. INVITATION FOR BIDS (IFB) & NOTICE INVITING BID (NIB) .......................... 12

2. PROJECT PROFILE & BACKGROUND INFORMATION .................................. 14

3. PRE-QUALIFICATION / ELIGIBILITY CRITERIA ............................................... 17

4. SCOPE OF WORK, DELIVERABLES AND TIMELINES ................................... 22

4.1. Detailed Scope of work (SoW) ....................................................................... 22

4.2. Major Roles & Responsibilities of RISL/ DoIT&C ........................................ 51

4.3. Project Deliverables, Milestones & Time Schedule ..................................... 52

5. INSTRUCTION TO BIDDERS (ITB) .................................................................... 54

5.1. Sale of Bidding/ Tender Document ............................................................... 54

5.2. Pre-bid Meeting/ Clarifications ...................................................................... 54

5.3. Changes in the Bidding Document ............................................................... 54

5.4. Period of Validity of Bids ............................................................................... 55

5.5. Format and Signing of Bids: ......................................................................... 55

5.6. Cost & Language of Bidding ......................................................................... 58

5.7. Alternative/ Multiple Bids ............................................................................... 58

5.8. Bid Security .................................................................................................... 58

5.9. Deadline for the submission of Bids ............................................................ 60

5.10. Withdrawal, Substitution, and Modification of Bids ................................. 60

5.11. Opening of Bids .......................................................................................... 60

5.12. Selection Method ........................................................................................ 61

5.13. Clarification of Bids .................................................................................... 61

5.14. Evaluation & Tabulation of Technical Bid ................................................. 62

5.15. Evaluation & Tabulation of Financial Bids ................................................ 63

5.16. Correction of Arithmetic Errors in Financial Bids .................................... 65

5.17. Comparison of rates of firms outside and those in Rajasthan ............... 65


5.18. Price/ purchase preference in evaluation ................................................. 65

5.19. Negotiations ................................................................................................ 66

5.20. Exclusion of Bids / Disqualification........................................................... 66

5.21. Lack of Competition .................................................................................... 67

5.22. Acceptance of the successful Bid and award of contract ....................... 67

5.23. Information and publication of award ....................................................... 68

5.24. Procuring entity’s right to accept or reject any or all Bids ...................... 68

5.25. Right to Vary Quantities ............................................................................. 68

5.26. Performance Security ................................................................................. 69

5.27. Execution of agreement.............................................................................. 70

5.28. Confidentiality ............................................................................................. 70

5.29. Cancellation of procurement process ....................................................... 71

5.30. Code of Integrity for Bidders ...................................................................... 72

5.31. Interference with Procurement Process.................................................... 73

5.32. Appeals ........................................................................................................ 73

5.33. Stay of procurement proceedings ............................................................. 74

5.34. Vexatious Appeals & Complaints .............................................................. 75

5.35. Offenses by Firms/ Companies .................................................................. 75

5.36. Debarment from Bidding ............................................................................ 75

5.37. Monitoring of Contract................................................................................ 76

6. GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT ............... 78

6.1. Contract Documents ...................................................................................... 79

6.2. Interpretation .................................................................................................. 79

6.3. Language ........................................................................................................ 79

6.4. Joint Venture, Consortium or Association ................................................... 80

6.5. Eligible Goods and Related Services ........................................................... 80

6.6. Notices ............................................................................................................ 81


6.7. Governing Law ............................................................................................... 81

6.8. Scope of Supply ............................................................................................. 82

6.9. Delivery & Installation .................................................................................... 82

6.10. Supplier’s/ Selected Bidder’s Responsibilities ........................................ 83

6.11. Purchaser’s Responsibilities ..................................................................... 83

6.12. Contract Price .............................................................................................. 83

6.13. Recoveries from Supplier/ Selected Bidder .............................................. 83

6.14. Taxes & Duties ............................................................................................ 83

6.15. Copyright ..................................................................................................... 84

6.16. Confidential Information ............................................................................. 84

6.17. Sub-contracting ........................................................................................... 85

6.18. Specifications and Standards .................................................................... 85

6.19. Packing and Documents............................................................................. 86

6.20. Insurance ..................................................................................................... 86

6.21. Transportation ............................................................................................. 86

6.22. Extension in Delivery Period and Liquidated Damages (LD) .................. 87

6.23. Authenticity of Equipment .......................................................................... 88

6.24. Warranty....................................................................................................... 89

6.25. Patent Indemnity ......................................................................................... 90

6.26. Limitation of Liability .................................................................................. 91

6.27. Force Majeure .............................................................................................. 91

6.28. Change Orders and Contract Amendments .............................................. 91

6.29. Termination .................................................................................................. 92

6.30. Exit Management ......................................................................................... 93

6.31. Settlement of Disputes ............................................................................... 97

7. SPECIAL TERMS AND CONDITIONS OF TENDER & CONTRACT ................. 98

7.1. Payment Terms and Schedule ...................................................................... 98


7.2. Service Level Standards/ Requirements/ Agreement: .............................. 100

7.3. Order Placement: ......................................................................................... 108

7.4. Change Requests/ Management ................................................................. 108

ANNEXURE 1: BILL OF MATERIAL (BOM) ............................................................. 110

ANNEXURE-2: TECHNICAL SPECIFICATIONS ..................................................... 116

ANNEXURE-3: MANPOWER DEPLOYMENT ......................................................... 175

ANNEXURE 4: PRE BID QUERIES FORMAT ......................................................... 181

ANNEXURE-5: BIDDER’S AUTHORIZATION CERTIFICATE ................................. 182

ANNEXURE-6: DRAFT AGREEMENT FORMAT..................................................... 183

ANNEXURE-7: BANK GUARANTEE FORMAT ....................................................... 186

ANNEXURE-8: TENDER FORM .............................................................................. 191

ANNEXURE-9: COVERING LETTER – TECHNICAL BID ....................................... 192

ANNEXURE-10: FINANCIAL BID COVER LETTER & FORMAT ............................. 193

ANNEXURE-11: COSTING OF ADDITIONAL EQUIPMENT/ ITEM ......................... 206

ANNEXURE-12: FINANCIAL CAPABILITIES .......................................................... 208

ANNEXURE-13: TRANSPONDER CAPACITY ........................................................ 209

ANNEXURE-14: SELF-DECLARATION ................................................................... 210

ANNEXURE-15: UNDERTAKING ON AUTHENTICITY OF EQUIPMENTS ............ 211

ANNEXURE-16: CERTIFICATE OF CONFORMITY/ NO DEVIATION .................... 212

ANNEXURE-17: CERTIFICATE OF CONFORMITY/ NO DEVIATION BY OEM ..... 213

ANNEXURE-18: DECLARATION BY BIDDER FOR AUTHORIZED SUPPLIER ..... 214

ANNEXURE-19: MANUFACTURER’S AUTHORIZATION FORM (MAF) ................ 215

ANNEXURE-20: PROJECT REFERENCES FOR EXPERIENCE OF BIDDER ....... 217

ANNEXURE-21: SATELLITE COVERAGE .............................................................. 219

ANNEXURE-22: COMPONENTS OFFERED – BOM .............................................. 220

ANNEXURE-23: CERTIFICATE FOR EXEMPTION OF BID SECURITY ................ 221

ANNEXURE-24: MEMORANDUM OF APPEAL UNDER THE RTPP ACT, 2012 .... 222


ANNEXURE 25: TENTATIVE LIST OF PROJECT LOCATIONS ............................. 223

ANNEXURE-26: FORMAT FOR CONSORTIUM AGREEMENT.............................. 230

ANNEXURE-27: COSTING OF SERVERS FOR EMS SOLUTION ......................... 233

ANNEXURE-28: DETAILS OF EXISTING NMS/ EMS INFRASTRUCTURE ........... 234

ANNEXURE-29: DRAFT MODEL TRIPARTITE AGREEMENT ............................... 235


Abbreviations & Definitions

Act The Rajasthan Transparency in Public Procurement Act, 2012 (Act

No. 21 of 2012) and Rules thereto

Authorised

Signatory

The bidder’s representative/ officer vested (explicitly, implicitly, or

through conduct) with the powers to commit the authorizing

organization to a binding agreement. Also called signing officer/

authority having the Power of Attorney (PoA) from the competent

authority of the respective Bidding firm.

BG Bank Guarantee

Bid/ eBid A formal offer made in pursuance of an invitation by a procuring entity

and includes any tender, proposal or quotation in electronic format

Bid Security

A security provided to the procuring entity by a bidder for securing the

fulfilment of any obligation in terms of the provisions of the bidding

documents.

Bidder Any firm /consortium participating in the procurement/ bidding process

with the procurement entity. In case of sole bidder, sole bidder should

qualify all terms and conditions of RFP and in case of consortium, the

consortium partners should jointly qualify all the terms and conditions

of RFP.

Bidding Document

Documents issued by the procuring entity, including any amendments

thereto, that set out the terms and conditions of the given

procurement and includes the invitation to bid

BoM Bill of Material

CINOC Centralized Integrated Network Operations Centre

CMC Contract Monitoring Committee

Competent

Authority

An authority or officer to whom the relevant administrative or

financial powers have been delegated for taking decision in a

matter relating to procurement. Chairman & Managing Director, RISL

in this bidding document.

Contract/

Procurement

Contract

A contract entered into between the procuring entity and a successful

bidder concerning the subject matter of procurement

Contract/ Project

Period

The Contract/ Project Period shall commence from the date of signing

of agreement till 5 years and 9 months. First 9 months would be for

Installation, Integration and operationalization of solution and

thereafter O&M period would be for remaining 5 years. .

COTS Commercial Off The Shelf Software

Day A calendar day as per IST.


DeitY, GoI Department of Electronics and Information Technology, Government

of India

DoIT&C Department of Information Technology and Communications,

Government of Rajasthan.

eGRAS Online Government Receipts Accounting System (e-GRAS) is an e-

Governance Initiative of Government of Rajasthan under Mission

Mode Project category and is part of Integrated Financial

Management System (IFMS). e-GRAS facilitates collection of tax/

non-tax revenue in both the modes: online as well as manual. All

types of government revenue may be deposited online using this

website: https://egras.raj.nic.in/

FOR/ FOB Free on Board or Freight on Board

GoI/ GoR Govt. of India/ Govt. of Rajasthan

Goods

All articles, material, commodities, electricity, livestock, furniture,

fixtures, raw material, spares, instruments, software, machinery,

equipment, industrial plant, vehicles, aircraft, ships, railway rolling

stock and any other category of goods, whether in solid, liquid or

gaseous form, purchased or otherwise acquired for the use of a

procuring entity as well as services or works incidental to the

supply of the goods if the value of services or works or both

does not exceed that of the goods themselves

ICT Information and Communication Technology.

IFB

Invitation for Bids (A document published by the procuring entity

inviting Bids relating to the subject matter of procurement and any

amendment thereto and includes notice inviting Bid and request for

proposal)

INR Indian Rupee

ISI Indian Standards Institution

ISO International Organisation for Standardisation

IT Information Technology

ITB Instruction to Bidders

LD Liquidated Damages

LoI Letter of Intent

NCB A bidding process in which qualified bidders only from within India are

allowed to participate

NeGP National e-Governance Plan of Government of India, Department of

Information Technology (DIT), Ministry of Communications and

Information Technology (MCIT), New Delhi.

NIB Notice Inviting Bid

https://egras.raj.nic.in/


Notification A notification published in the Official Gazette

OEM Original Equipment Manufacturer

PAN Permanent Account Number

PBG Performance Bank Guarantee

PC Procurement/ Purchase Committee

PQ Pre-Qualification

Procurement

Process

The process of procurement extending from the issue of invitation to

Bid till the award of the procurement contract or cancellation of the

procurement process, as the case may be

Procurement/

Public Procurement

The acquisition by purchase, lease, license or otherwise of works,

goods or services, including award of Public Private Partnership

projects, by a procuring entity whether directly or through an bidder

with which a contract for procurement services is entered into, but

does not include any acquisition without consideration, and “procure”

or “procured” shall be construed accordingly

Project Site Wherever applicable, means the designated place or places.

PSD/ SD Performance Security Deposit/ Security Deposit

Purchaser/

Tendering

Authority/

Procuring Entity

Person or entity that is a recipient of a good or service provided by a

seller (bidder) under a purchase order or contract of sale. Also called

buyer. RISL in this RFP document.

RajNET An umbrella network covering RajSWAN, SecLAN, GRAMSAT, VSAT

and any other network of Govt of Rajasthan.

RajSWAN/ RSWAN Rajasthan State Wide Area Network

RISL RajCOMP Info Services Limited

RSDC Rajasthan State Data Centre, New IT Building, Jaipur

RVAT Rajasthan Value Added Tax

Services

Any subject matter of procurement other than goods or works and

includes physical, maintenance, professional, intellectual, consultancy

and advisory services or any service classified or declared as such by

a procuring entity and does not include appointment of any person

made by any procuring entity

Bidder (SP) The bidder supplying necessary hardware, software and services

SLA

Service Level Agreement is a negotiated agreement between two

parties wherein one is the customer and the other is the bidder. It is a

service contract where the level of service is formally defined. In

practice, the term SLA is sometimes used to refer to the contracted

delivery time (of the service) or performance.


State Government Government of Rajasthan (GoR)

State Public

Procurement Portal http://sppp.raj.nic.in

STQC Standardisation Testing and Quality Certification, Govt. of India

Subject Matter of

Procurement

Any item of procurement whether in the form of goods, services or

works

TIN Tax Identification Number

TPA Third Party Auditors

UASL Unified Access Service Licence

VAT/ CenVAT Value Added Tax/ Central VAT

VSAT Very Small Aperture Terminal for satellite communication for data,

voice and video services

WO/ PO Work Order/ Purchase Order

http://sppp.raj.nic.in/


1. INVITATION FOR BIDS (IFB) & NOTICE INVITING BID (NIB) RISL invites electronic bid (e-Bid) proposals, who meet the minimum eligibility criteria as specified in

this bidding document for the Supply, Installation, Integration and 5 years Operation and maintenance

of centralized Integrated NOC & multi-mode network connectivity (VSAT, TERRESTRIAL

CONNECTIVITY WITH EQUIPMENT) up to GRAM PACHAYATS in RAJASTHAN and providing

bandwidth in Ku band/Extended C-band along with backhaul connectivity to connect all VSAT locations

and terrestrial connectivity for terrestrial locations, as detailed in RFP document.

Name & Address of the

Procuring Entity

Name: RajCOMP Info Services Limited (RISL)

Address: First Floor, Yojana Bhawan, C-Block, C-Scheme, Jaipur-302005

(Rajasthan)

Name & Address of the

Project Officer In-charge

(POIC)

Name: Sh. Kuldeep Yadav

Designation: ACP (DD)

Address: First Floor, Yojana Bhawan, C-Block, C-Scheme, Jaipur-302005

(Rajasthan)

Email: [email protected]

Subject Matter of

Procurement

SETTING-UP OF CENTRALIZED INTEGRATED NOC & MULTI-MODE

NETWORK CONNECTIVITY (VSAT, TERRESTRIAL CONNECTIVITY WITH

EQUIPMENT ) UP TO GRAM PANCHAYTS IN RAJASTHAN

Bid Procedure Single-stage: two part (envelop) open competitive e-Bid procedure at

http://eproc.rajasthan.gov.in

Bid Evaluation Criteria

(Selection Method) Least Cost Based Selection (LCBS)-L1

Websites for downloading

Bidding Document,

Corrigendum’s,

Addendums etc.

Websites:

http://sppp.raj.nic.in,

http://eproc.rajasthan.gov.in,

http://www.rajasthan.gov.in,

http://risl.rajasthan.gov.in

Bidding document fee: Rs. 5,000 (Rupees Five Thousand only) in Cash/

Demand Draft in favour of “Managing Director, RISL” payable at “Jaipur”.

RISL Processing Fee: Rs. 1000 (Rupees One Thousand only) in Demand

Draft/ Banker’s Cheque in favour of “Managing Director, RISL” payable at

“Jaipur”.

Estimated Procurement

Cost Rs. 250 crores approx. (Rupees Two-hundred Fifty Crores only)

Bid Security and Mode of

Payment

Amount (INR): 5 Crores (Rupees Five Crore only)

INR 1.25 Crores (Rupees One Crore Twenty-Five Lacs only) for S.S.I. of

Rajasthan

INR 2.50 Crores (Rupees Two Crore Fifty Lacs only) for Sick Industries, other

than S.S.I., whose cases are pending with Board of Industrial & Financial

Reconstruction

Mode of Payment: Banker’s Cheque or Demand Draft or Bank Guarantee (in

specified format), of a Scheduled Bank in favour of “Managing Director, RISL”

payable at “Jaipur”

Period of Sale/Download of

Bidding Document (Start/

End Date)

On 05 August, 2014 from 04:00 PM onwards till 13 October 2014 03:00 PM

Date/ Time/ Place of Pre-

bid Meeting

Date/ Time: 21 August 2014 at 11:30 AM

Place: RISL, Board Room, First Floor, Yojana Bhawan, C-Scheme Jaipur,

Rajasthan-302005.

Last date of submitting clarifications requests by the bidder: 25 August

2014 till 04:00 PM

Response to clarifications by procuring entity: 22 September 2014 at 04:00

PM


http://sppp.raj.nic.in/


http://www.rajasthan.gov.in/

http://risl.rajasthan.gov.in/


Manner, Start/ End Date for

the submission of Bids

Manner: Online at e-Proc website (http://eproc.rajasthan.gov.in)

Start Date: 22 September 2014 from 04:00 PM onwards

End Date: 13 October 2014 at 04:00 PM

Submission of Banker’s

Cheque/ Demand Draft for

Tender Fee, Bid Security,

and Processing Fee in

physical to RISL*

From 04:00 PM onwards on 22nd September 2014 up to 03:00PM on 13 October

2014 at the following address:

Managing Director, RISL, First Floor, Yojana Bhawan, C-Scheme Jaipur,

Rajasthan-302005

Date/ Time/ Place of

Technical Bid Opening

Date: 14 October 2014

Time: 04:00 PM

Place: RISL, Board Room, First Floor, Yojana Bhawan, C-Block, C-Scheme,

Jaipur-302005 (Rajasthan)

Date/ Time/ Place of

Financial Bid Opening Will be intimated later to the Technically qualified bidders

Bid Validity 90 days from the last date of bid submission

Note:

1) Bidder (authorized signatory) shall submit their offer on-line in Electronic formats both for technical and

financial proposal. However, DD/Banker Cheque/ copy of Cash Receipt or Online Transaction receipt for

Tender Fees, RISL Processing Fees and Bid Security should be submitted physically at the office of

Tendering Authority as prescribed in NIB and scanned copy of same should also be uploaded along with the

technical bid/cover.

2) * In case, any of the bidders fails to physically submit the Banker’s Cheque/ Demand Draft for Tender Fee, Bid

Security, and RISL Processing Fee up to 03:00 PM on 13 October 2014, their Bid shall not be accepted. The

Banker’s Cheque/ Demand Draft for Bidding document fee, RISL Processing Fee and Bid Security should be

drawn in favour of “Managing Director, RajCOMP Info Services Ltd.” payable at “Jaipur” from any Scheduled

Bank.

3) To participate in online bidding process, Bidders must procure a Digital Signature Certificate (Type III) as per

Information Technology Act-2000 using which they can digitally sign their electronic bids. Bidders can procure

the same from any CCA approved certifying bidder, i.e. TCS, Safecrypt, Ncode etc. Bidders who already have

a valid Digital Signature Certificate (DSC) need not procure a new DSC. Also, bidders must register on

http://eproc.rajasthan.gov.in (bidders already registered on http://eproc.rajasthan.gov.in before 30-09-2011

must register again).

4) RISL will not be responsible for delay in online submission due to any reason. For this, bidders are requested

to upload the complete bid well in advance so as to avoid 11th hour issues like slow speed; choking of web

site due to heavy load or any other unforeseen problems.

5) Bidders are also advised to refer "Bidders Manual Kit" available at eProc website for further details about the

e-Tendering process.

6) Training for the bidders on the usage of e-Tendering System (e-Procurement) is also being arranged by

DoIT&C, GoR on a regular basis. Bidders interested for training may contact e-Procurement Cell, DoIT&C for

booking the training slot.

Contact No: 0141-4022688 (Help desk 10 am to 6 pm on all working days)

Email: [email protected]

Address: e-Procurement Cell, RISL, Yojana Bhavan, C-Scheme, Jaipur, India

7) The procuring entity reserves the complete right to cancel the bid process and reject any or all of the Bids.

8) No contractual obligation whatsoever shall arise from the bidding document/ bidding process unless and until

a formal contract is signed and executed between the procuring entity and the successful bidder.

9) Procurement entity disclaims any factual/ or other errors in the bidding document (the onus is purely on the

individual bidders to verify such information) and the information provided therein are intended only to help the

bidders to prepare a logical bid-proposal.

10) The provisions of RTPPA Act 2012 and Rules thereto shall be applicable for this procurement. Furthermore, in

case of any inconsistency in any of the provisions of this bidding document with the RTPP Act 2012 and Rules

thereto, the later shall prevail.

-sd-

Chairman and Managing Director (RISL)


mailto:[email protected]


2. PROJECT PROFILE & BACKGROUND INFORMATION

2.1. Introduction

Government of Rajasthan has established a metropolitan area network (MAN) in 2005 covering around 48 various offices located in Jaipur city under SECLAN project. Thereafter, in 2013, the network has been extended to 33 District Collectorates, 240 Block Head Quarters and 3500 (approx.) offices located in these District/Block Headquarters under Rajasthan State Wide Area Network (RajSWAN) project. State Government has envisaged to establish network connectivity to Government Departments, and expand the network upto 9177 Gram Panchayats, 183 municipal areas and some other offices in Rajasthan to cater voice, video and data services under various categories of G2G, G2B and G2C services. RAJNET is envisaged as the platform to provide network connectivity through multimode (i.e. VSAT and TERRESTRIAL) of connectivity throughout Rajasthan state. It is also proposed to establish centralized integrated network operating center (CINOC) for monitoring of multimode connectivity in the state. Under RAJNET, expansion of connectivity is proposed through VSAT upto Gram Panchayats. It is also proposed to setup a CAPTIVE HUB in Jaipur City for operations of VSAT Network. The Bidder has to provide VSAT connectivity/services upto Gram Panchayats from bidders shared hub till the CAPTIVE HUB is made operational.

2.2. Project Objectives

The objective of project is to spread citizen services in the remote areas of the state

by building state of the art collaborative network. To achieve this objective, it is

envisaged to implement an multi-mode connectivity network up to Gram Panchayat

level. The benefits perceived out of RAJNET are as follows:

1. To provide adequate connectivity across state for effective delivery of services

to be provided by state under various schemes like Bhamashah, e-Mitra,

MNREGA etc.

2. Centralized network monitoring through central integrated NOC for effective

utilization of various networks and to ensure better availability & uptime of

network services and SLAs.

2.3. Brief Technical Solution Requirements

The solution proposed in the RFP are as under -

1. Extend connectivity upto Gram Panchayats through VSATs

2. Establishment of CAPTIVE HUB for VSAT connectivity.

3. Provisioning of equipment for terrestrial link connectivity and bandwidth upto

Gram Panchayats/End-office.

4. Establishment of centralized integrated network operation center (CINOC).


1. VSAT connectivity upto Gram Panchayats:

a) Connectivity to identified Gram Panchayats (GPs) and other offices located

under its jurisdiction.

b) The VSAT connectivity is proposed to be provided either on Ku band or on

Extended C-band.

c) The proposed VSAT network will be based on a star architecture and shall be

an IP based network. The network should be capable of sending multicast and

unicast.

d) Till the time the captive HUB is not made operational, the bidder shall establish

a dedicated, end-to-end, secured & manageable VSAT network with backhaul

connectivity from bidder’s shared HUB to RSDC at Jaipur and provide specified

bandwidth to designated locations.

2. Setup of CAPTIVE HUB and antenna within time period specified in RFP

Establishment of Captive Hub in Jaipur to manage VSAT connectivity proposed under

this RFP and for future expansion of VSAT network in the state.

3. Terrestrial connectivity to various Government Offices:

It is proposed to provide equipment and bandwidth for terrestrial link connectivity to

identified 2000 approx. government offices (mainly Gram Panchayats) for data, voice

and video communication.

4. Centralized Integrated Network Operation Center (CINOC):

a. Establishment of a centralized integrated NOC by deploying EMS and

HDMS for monitoring and call logging of existing and network proposed

under this RFP.

b. The NOC shall be integrated with exiting devices installed in RSDC,

SECLAN, RajSWAN, GRAMSET and any other network of the state.


Satelite

RAJNET – Pictorial Representation of the Architecture

s

Remote VSAT

Remote VSAT

Remote VSAT

Remote VSAT

RISL HUB

RISL NOC

NMSHDMS

Sw

itc

h

SATCOM

WA

N R

ou

ter

Sw

itc

h

RajSWAN and SecLAN

WA

N R

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ter

Sw

itc

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Other Networks

Integrated NMS


3. PRE-QUALIFICATION / ELIGIBILITY CRITERIA

3.1 A bidder participating in the procurement process shall possess the following

minimum pre-qualification/ eligibility criteria.

S.

No.

Basic

Requirement

Specific Requirements Documents

Required

1. Legal Entity A) The bidder should be a Proprietorship firm

duly registered either under the Rajasthan

Shops & Commercial Establishments Act, 1958

or any other Act of State/ Union, as applicable

for dealing in the subject matter of procurement

(Note: A self-certified declaration regarding the

non-applicability of registration to any Act should

be submitted by the bidder)

OR

B) A company registered under Indian

Companies Act, 1956

OR

C) A partnership firm registered under Indian

Partnership Act, 1932.

OR

D) Consortium upto two firms is allowed

(System Integrator & VSAT service provider),

subject to fulfilment of conditions laid down in

RFP. The consortium shall not consist of more

than two companies/ corporations and shall be

formed under a duly stamped consortium

agreement. (Attach Proof). In a consortium, one

of the partners shall be designated as a "Lead

Partner". However, every member of the

consortium shall be equally responsible and

jointly and severally liable for the successful

completion of the entire project. In case of any

issues, Lead Partner shall be responsible for

overall execution of the project and all the

penalties.

In case of consortium, both members shall meet

either of A/B/C mentioned above.

- Copy of valid

Registration

Certificates

- Copy of Certificates

of incorporation

- In case of a

consortium, a

Consortium

Agreement

(registered) must be

submitted, duly

signed by the

consortium members.

The Consortium

Agreement

(Annexure-27) must

clearly specify the

stake of each

member and their

roles and

responsibilities.

2. Financial

Turnover from

IT/ITeS/

Telecom

Services

Annual Turnover from IT/ITeS/Telecom services

during each of the last three financial years, i.e.,

from 2011-12 to 2013-14 (as per the last

published audited balance sheets) of the bidder,

should be average Rs. 750 crores. In case of

consortium, the consortium partners should

combindely meet this requirement. In case,

audited statement of FY 2013-14 not available

undertaking of CA shall be submitted and the

turnover of FY 2010-11 will be considered.

CA Certificate with

CA’s Registration

Number & Seal

AND

As per Annexure-12

3. Financial: Net

Worth

The net worth of the Bidder in the last three

financial year, i.e. from 2011-12 to 2013-14 (as

per the last published audited balance sheets),

should be ‘Positive’ in each financial year. PSUs

CA Certificate with

CA’s Registration

Number & Seal


S.

No.

Basic

Requirement


Required

fully owned by State/ Central Government are

exempted. In case, audited statement of FY

2013-14 not available undertaking of CA shall be

submitted and the turnover of FY 2010-11 will be

considered.

4. Technical

Capability

A. The Bidder must have successfully

completed one projects of similar nature

during the last four financial years from 2010-

11 to 2013-14.

*Similar nature means:

1. Setup of a WAN (Wide Area Network)

comprising of minimum 1000 network nodes

(excluding bandwidth) in a single order/single

customer (single network).

2. Supply, installation, commissioning and O&M

of Network Operations Centre (NOC) operations

using EMS/NMS tools for minimum 1000 network

nodes in a single order.

OR

A. In case SI is Telecom Service Provider (TSP),

the Bidder must have:

1. Successfully established and managing

network of 10,000 entities;

2. O&M of Network Operations Centre (NOC)

operations using EMS/NMS tools from bidder’s

own NOC for minimum 1000 network entities.

As per Annexure-20

AND

Work Completion

Certificates from the

client;

OR

Work Order + Self

Certificate of

Completion (CA

Certificate with CA’s

Registration Number

and Seal);

OR

Work Order + Phase

Completion

Certificate from the

client showing

acceptance of

completion of supply

and installation

As per Annexure-20

AND

Valid TSP License

B. The bidder must have at least 10,000

operational VSAT terminals in India as per

latest TRAI report.

DoT certificate / TRAI

report Certified by

Bidder’s Authorized

signatory

C. Transponder Capacity: The bidder should

have atleast one transponder satellite

bandwidth in Ku band/ Extended C-band as

on last date of bid submission.

Copy of satellite

bandwidth allocation

from Antrix along

with bidders

undertaking

(Annexure-13) for

BW capacity. Antrix

letter must mention


S.

No.

Basic

Requirement


Required

period of bandwidth

allocation.

D. The bidder must possess, on last date of bid

submission, a valid license for providing

VSAT services.

Copy of a valid

license issued by

DoT

5. Tax registration

and clearance

The Sole bidder/Consortium Partners should

have a registered number of:

i. VAT/ CST where his business is located

ii. Service Tax

iii. Income Tax / Pan number.

The bidder should have cleared his VAT/ CST

dues up to 31st December 2013 to the

Government.

Copies of relevant

certificates of

registration

VAT/ CST clearance

certificate from the

Commercial Taxes

Officer of the Circle

concerned

6. Certification The bidder at the time of bidding, should have

following certification:

1. Valid ISO 9001:2008 and

2. Valid ISO 20000 for FMS Certification

OR

1. TL 9000

Copy of a valid

certificate

7. OEM

Qualification for

following:

1. VSAT

Terminal

Equipment

2. EMS

Software

3. EMS

Hardware

(Servers &

PC’s)

4. Router &

Switch

5. Display Unit

6. UPS

The OEM must be a registered company /office

in India for last five financial years.

AND

The OEM must have a service centre in India.

Copy of valid

Registration

Certificates under

Indian Companies

Act, 1956

AND

Copy of list of

operational

authorized service

centre in India duly

signed and sealed by

authorized signatory

of OEM.

8. OEM

Qualification for

VSAT

Equipment

The VSAT Terminal equipment of proposed OEM

should be supported by minimum two VSAT

service providers on shared HUB.

Letter from VSAT

OEM indicating HUB

locations and VSAT

service providers

details.

9. Mandatory

Undertaking

Bidder should: -

a) not be insolvent, in receivership, bankrupt or

being wound up, not have its affairs

administered by a court or a judicial officer,

not have its business activities suspended

and must not be the subject of legal

proceedings for any of the foregoing

reasons;

A Self Certified letter

as per Annexure-14:

Self-Declaration


S.

No.

Basic

Requirement


Required

b) not have, and their directors and officers not

have, been convicted of any criminal offence

related to their professional conduct or the

making of false statements or

misrepresentations as to their qualifications

to enter into a procurement contract within a

period of three years preceding the

commencement of the procurement process,

or not have been otherwise disqualified

pursuant to debarment proceedings;

c) not have a conflict of interest in the

procurement in question as specified in the

bidding document.

d) comply with the code of integrity as specified

in the bidding document.

10. Mandatory

Requisites

The Bidder should have Manufacturers’

authorization and a direct back-to-back support

agreement with the OEM for the equipment’s

included in the proposed solution.

OR

The Bidder must be a manufacturer, distributor or

bona-fide dealer of equipment’s included in the

proposed solution and furnish necessary proof

for the same in the specified format.

The Bidder must

attach Authorization

Certificates for all the

quoted products as

per Annexure-18.

Where applicable,

proof of authorization

by the manufacturer

or country distributor

in India, shall be

enclosed as per

Annexure-19: MAF

11. Manpower

Strength of

Bidder

The bidder must have had at least 500 technical

professionals (Diploma/ Degree holder in

Engineering) on roll in each year during last three

financial year from 2011-12 to 2013-14.

CS Certificate with

CS’s Registration

Number/ Seal

OR

Letter from HR of the

firm duly signed and

sealed of the firm.

3.2 In addition to the provisions regarding the qualifications of the bidders as set out

in (3.1) above: -

a. the procuring entity shall disqualify a bidder as per the provisions under

“Clause: Exclusion/ Disqualification of bids in Chapter-5: ITB”; and

b. The procuring entity may require a bidder, who was pre-qualified, to

demonstrate its qualifications again in accordance with the same criteria used

to pre-qualify such bidder. The procuring entity shall disqualify any bidder that

fails to demonstrate its qualifications again, if requested to do so. The procuring

entity shall promptly notify each bidder requested to demonstrate its


qualifications again as to whether or not the bidder has done so to the

satisfaction of the procuring entity.

c. In case of consortium, a company/ corporation/ firm cannot be a part of more

than one Consortium. Further, any member of consortium cannot bid

separately as a sole bidder.


4. SCOPE OF WORK, DELIVERABLES AND TIMELINES

The bidder shall be required to supply, install and integrate the solution as per the

scope of work detailed below. O&M of the proposed solution shall be provided for a

period of 5 years from GO-LIVE.

The successful deployment of project requires the bidder to provide quality & timely

services to GoR. The bidder is strongly advised to carefully read the complete RFP,

understand the RSDC/ SecLAN / GRAMSAT/ RajSWAN network and carry-out the

site visits of proposed locations where multi-mode connectivity and IT infrastructure is

to be installed, implemented and commissioned.

For successful implementation of the project, the Bidder shall depute one Program

Manager at RISL/DoIT&C, Jaipur from the date of signing of agreement as single

point of contact (SPOC) for RISL/DoIT&C. Bidder shall provide the contact numbers,

e-mail id and other relevant details of the SPOC to RISL/DoIT&C.

4.1. Detailed Scope of work (SoW)

The bidder is required to undertake following activities under this RFP. The detailed

scope of work for each activity is explained in subsequent paragraphs of this RFP–

1. Supply, Install, Integrate and Maintain Connectivity upto Gram Panchayats

through VSATs

2. Supply, Install, Integrate and Maintain CAPTIVE HUB for VSAT Connectivity.

3. Supply, Install, Integrate and Maintain required equipment and bandwidth to

provide connectivity upto Gram Panchayats/End-office through Terrestrial

Links. The bidder is required to configure the equipment and bandwidth

supplied for commissioning of the terrestrial link and establish connectivity over

bandwidth to be provided by Bandwidth Service Provider at Specified Gram

Panchayats/ End-office.

4. Supply, Install, Integrate and Maintain Centralized Integrated Network

Operation Centre (CINOC).

4.1.1 Understanding of Project

To understand the overall scope of project, the bidder shall be required to study the

following:

1) RajSWAN, SECLAN network and GRAMSAT,

2) Rajasthan State Data Centre (RSDC),

3) Any other plan, policy, document and report as deemed necessary for effective

implementation of required VSAT solution,


4.1.2 Development and deployment of a Web-based Portal for monitoring the

progress of implementation of the project

The bidder is required to host a web-based portal for effective monitoring of the

project implementation. The bidder shall propose the framework of web-portal before

deployment and seek approval of RISL/DoIT&C.

The bidder may develop the portal or built-on/customize the readymade tool to meet

the required functionality.

The content of the portal shall be decided by mutual discussion. The portal should be

migrated to RSDC after completing compliances of the RSDC policies.

The Implementing agency shall implement a web-based monitoring system for

tracking the progress of the various activities as defined in the scope of the work of

the project. The key features required are as following:

1. About RajNET

2. Home Page with Dash board Summary

3. User Management (CRUD (Create, Read, Update and Delete) operations)

4. User Role Management

5. Generic website features: Such as search within the site or web search,

contact us, email id, site map, feedback, disclaimer, website policies, FAQs,

Help, Accessibility Statement/Options, link to other websites etc.

6. Site wise details of Bill of Material delivery, installation and commissioning

7. Reports:

a. Pre-Implementation:

i. Technical Feasibility reports

ii. Survey Reports (State-wide, Division-wise, District Wise, Tehsil-

wise, Block-wise, Gram Panchayat wise) with CRUD operations

b. Site wise detail data

c. Site readiness reports

d. Site wise implementation status trackers

e. Connected Users and IP reports

f. MIS reports

g. Milestone summary

h. Contact Directory:

i. District Nodal Officer/Block Nodal Officer/ Gram Panchayat Nodal

Officer

ii. SHQ CINOC Team

iii. Implementing Agency Team

iv. Help Desk or any other relevant team

8. Project Issue Log/Issue Tracker

9. Printing and export of reports in various formats like pdf and Excel etc.

10. Section for uploading important documents, media gallery, news & events, and

small video up to 2Mbps


11. User/ Stakeholders feedback monitoring mechanism

12. Scheduling and Monitoring of UAT

13. The bidder shall be responsible for data integrity during the project

implementation period and hosting the application in RSDC after project

Implementation is completed.

4.1.3 Infrastructure Deployment

During the implementation period, bidder shall provide, on a weekly basis, the

implementation progress report to DoIT&C/RISL/ designated officials. The program

manager is required to attend regular review meetings with DoIT&C/RISL preferably

on fortnight basis. The detailed scope of work for infrastructure deployment shall be

as under:

1) Supply of the required items, equipment:

a) meeting technical specifications,

b) complete new set of hardware at all sites specified in minimum Bill of

Material as per the work order,

c) any other peripherals & fixtures (e.g. screws, clamps, fasteners, ties

anchor, supports, wires, etc.), assemblies for fixing of cables,

conductors etc. necessary for the installation of the connectivity/

solution.

d) Software of genuine OEM license(s), as applicable, with all the

requisites updates and patches for entire contract period.

2) The equipment should have comprehensive onsite OEM warranty for entire

contract period. The comprehensive OEM onsite warranty includes the

following:

a) Repair of faulty equipment.

b) Replacement of irreparable equipment or parts with equivalent or higher

compatible with the solution

c) Providing technical support

d) Software updates/patches

4.1.4 Installation & configuration:

1. The installation and configuration:

a) of items supplied as per Sl. No. 4.1.3 (1) above,

b) To be done appropriately and in a conscientious manner as per the

OEM guidelines,

c) Following statutory regulation/ codes at all times,

d) Ensuring safety regulations and practices, and

e) Ensuring that no damage is caused to customer premises and property

and to restore the property, wherever required, at no cost to purchaser,

if any damage occurs.


2. The bidder shall have to prepare desired number of Earth Pits (as per

applicable standards) required for installation of NOC, VSAT Terminal and

equipment of terrestrial link and will be duly verified and inspected by the

GoR officials. The earth value at HUB location & CINOC location should be

less than 0.5 ohm, and at VSAT remote location & terrestrial link location

should be less than 2 ohm.

3. Extending, fixing and installing the electrical points (switches, plugs, wire,

conduits etc.) from the existing electrical outlets at remote sites (VSAT and

Terrestrial locations), wherever required, for installation of supplied

equipment. It may be noted that no additional payment will be made for this

work and material, and so bidders are advised to quote keeping this in

mind.

4. Routing and Fixing of cables (like RF, Power, CAT-6 etc.) and making

necessary holes in the walls wherever required. The cable should be

clipped/Clamped properly with the wall without any loose cables hanging

around. Excess cables if any should be wound neatly.

5. Plugging conduits and entrance holes wherever cabling is essential with

suitable sealing material.

6. Laying and Routing of CAT-6 Cable for integration of various sub-systems

of proposed NOC, VSAT solution, Terrestrial Links etc. The bidder is also

required to lay CAT-6 cable for integration of complete proposed solution

with RSDC/ SECLAN/ GRAMSAT/ RajSWAN.

4.1.5 Others

1. As the solution will be declared GO-LIVE in phased manner, there shall be time-gap between initially commissioned components (VSAT, terrestrial link, Captive HUB and NOC) and last commissioned components / sites. The period of O&M and warranty of components / sites commissioned before last phase may get completed before that of the last commissioned components / sites. Thus to keep all the O&M and warranty of commissioned components / sites up and running, the RISL/DoIT&C shall reserve the right to extend the O&M and Warranty of such components / sites to map with the last commissioned components / sites at the quoted rates and terms and conditions.

2. Any other activity to keep the solution/ set-up functional to its full capacity shall be the responsibility of bidder.

3. It is pertinent to mention that installation and commissioning of some equipment may happen much earlier than the go-live. Therefore, agencies are advised to take warranty from OEMs for the entire contract period, including the period taken for installation and commissioning before go-live.

4. Deployment of required manpower as defined in for various activities like Project Management, O&M and support services etc.


4.1.6 Inspection:

a) The Purchase Officer or his duly authorized representative shall at all reasonable time have access to the bidder/ OEM premises and shall have the power at all reasonable time to inspect and examine the materials and workmanship of the goods/ equipment/ machineries during manufacturing process or afterwards as may be decided. Inspection may be made at installation site.

b) The bidder shall furnish complete address of the premises of his office, go-down and workshop where inspection can be made together with name and address of the person who is to be contacted for the purpose. In case of those dealers who have newly entered in business, a letter of introduction from their bankers will be necessary.

c) Supplies when received shall be subject to inspection to ensure whether they conform to the specifications. Where necessary or prescribed, practical, tests shall be carried out in Government laboratories, reputed testing house like STQC (ETDC) and the like and the supplies will be accepted only where the articles conform to the standard of prescribed specifications as a result of such tests and the cost of such testing shall be borne by the Bidder.

d) In case of Test. Samples shall be drawn in two sets by giving the serial numbers on random basis of the sets supplied, properly sealed in the presence of the bidders representatives.

4.1.7 Rejection:

a) Articles not meeting the specifications laid down in RFP during inspection or testing or otherwise shall be rejected and will have to be replaced by the bidder at his own cost within the time fixed by the Purchase Officer.

b) If, however, due to exigencies of Government work, such replacement either in whole or in part, is not considered feasible, the Purchase Officer after giving an opportunity to the bidder of being heard shall for reasons to be recorded, deduct a suitable amount from the approved rates. The deduction so made shall be final.

c) The rejected articles shall be removed by the bidder within 7 days of intimation of rejection, after which Purchase Officer shall not be responsible for any loss, shortage or damage and shall have the right to dispose of such articles as he thinks fit, at the bidder‘s risk and on his account.

d) The Contract for the supply can be repudiated at any time by the Purchase Officer, if the supplies are not made as per RFP specifications after giving an opportunity to the bidder of being heard and recording the reasons for repudiation.


4.1.8 Detailed Scope of work for VSAT Services

The bidder shall propose technical solution either in Extended-C band (XC) or KU-

band. The bidder is required to examine VSAT system specifications given through

detailed Link Budget Calculation for the offered band (Ku-band/ Extended C-band)

considering adequate rain fade compensation and related issues, so that the

specified network uptime is achievable. The bidder may propose higher specifications

(e.g. the antenna size, RF power etc.), if required

4.1.8.1 Supply, Install, Integration and O&M of VSAT Network at identified

Gram Panchayats

The Bidder shall be required to establish a dedicated, end-to-end, secured &

manageable VSAT network, initially with backhaul connectivity from Bidder’s shared

HUB to RSDC at Jaipur. For this purpose the bidder is required to carry out following

task:

1. Supply, installation, integration and O&M of VSAT Equipment’s, UPS, switch and

set-up of LAN points (I/O points) at Remote Locations as per RFP.

2. Extension of secured backhaul connectivity from bidder’s shared HUB to RSDC

and

3. Provide O&M services of for 5 years from the date of GOLIVE of each phase.

4. Deployment of VSAT solution in consultation with the DoIT&C/RISL and adhere to

all the applicable GoI/GoR/TRAI or any other regulatory bidder, RSDC and

RajSWAN policies (IP Addressing, Access Control, Security, Backup/ Restore,

Internet access, Routing and Switching, VSAT Communication Standards and

Policies etc.), as applicable throughout the project period.

5. During O&M, re-orientation of VSAT terminal whenever required shall be carried

by the bidder at NO extra cost to the purchaser. However, payments for re-

orientation of VSAT terminal during migration to CAPTIVE HUB shall be made to

the bidder as per RFP.

6. The bidder should seek and submit statutory clearances such as SACFA, WPC

and any other permission/clearance required (if applicable) for DoIT&C/ RISL/

GoR.

4.1.8.2 Supply, Install, Integration and O&M of CAPTIVE HUB

1. The bidder is required to supply, install and integrate Antenna & Hub equipment

required for establishment of captive Hub.

2. The bidder shall migrate links of all VSAT terminals installed under the project to

CAPTIVE HUB from Bidders Shared Hub, in a specified time period (preferably in

one quarter) and in phased manner.

3. The bidder shall provide O&M of the Captive HUB equipment for a period of five

years from the date of Go Live of Captive Hub.


4. Upon receiving work order, the bidder to coordinate / liaison between DoIT&C/

RISL and DoT/ respective authority for reception of clearances / licenses to

operate the captive VSAT network.

5. The Bidder should also coordinate / liaison with Antrix, ISRO for allocation of

Bandwidth.

6. RISL would make payment to DoT, WPC, SACFA, Antrix and any other regulatory

authority.

7. The Bidder during the implementation period and during O&M should do the

necessary coordination / liaising for compliance of the network with appropriate

authorities and submission of requisites report to various authorities.

8. The backbone bandwidth from CAPTIVE HUB to RSDC shall be provided by RISL/

DoIT&C. However, re-configuration shall be done by the bidder.

9. It should be noted by the bidder that the payment of HUB, Antenna etc. (to be

installed at Jaipur) shall be made only after successful installation of Captive

hub and migration of all the operational VSATs to Captive HUB. As such, the

bidder shall be required to make aggressive efforts to install the equipment

and seek all regulatory clearances on behalf of DoIT&C/RISL.

10. Integration:

1) The bidder should ensure integration of VSAT solution with Network of

RSDC, SECLAN, GRAMSAT and RajSWAN for seamless data, voice and

video communication (IP based). Additional hardware and software required

for the same shall be detailed in the technical bid (Annexure-11).

2) The bidder shall ensure that all applications hosted at the Rajasthan State

Data Centre are accessible at all remote sites through VSAT network.

3) The bidder shall Configure and fine-tune all supplied systems to achieve

overall optimal network performance and highest security.

4) The bidder shall Configure/reconfigure the deployed VSAT terminals and all

sub-systems to provide connectivity through Bidder’s shared HUB.

5) The bidder is required to extend the access of OEM NMS on shared Hub to

RISL/DoIT&C, till the captive setup becomes operational for following

purposes:

a) Real-time status (Up/Down) of VSAT network;

b) To pull out reports required for performance monitoring, SLA

compliance, Bandwidth utilization, Summarized and drill down

availability reports, downtime reports, dashboard etc.

6) The bidder shall undertake Migration (re-orientation, re-configuration etc.) of

Operational VSATs (Installed VSAT under this project) to captive hub.

7) The bidder shall provide overall satellite bandwidth of 36 Mbps and

backhaul bandwidth of 24 Mbps in a phased manner through its shared Hub

till the captive setup becomes operational.


8) The purchase order for VSAT bandwidth shall be place to VSAT bandwidth

provider through Lead Bidder.

9) The bidder is required to provide ordered bandwidth on non-shared basis

(i.e. exclusively for RISL/ DoIT&C). The bandwidth may be used by

RISL/DoIT&C in any inbound/ outbound ratio for data, voice & video traffic.

Further, the ordered bandwidth should give 100% throughput.

10) The initial satellite bandwidth of 14 Mbps (10 Mbps for video and 4 Mbps for

Data) shall be hired and shall be increased/decreased in steps of 2 Mbps in

a phased manner by giving one month time.

11) The bidder should provide 20 video channels of 512 kbps each at the ratio

on 1:1 initially which may be increased or decreased.

12) The video bandwidth should be re-configurable for video multicast, video

conference and VoIP. Pool of satellite bandwidth supplied for video should

also be re-configurable for usage of data when Video / Voice / Multicast is

not used. Schedule of Voice / Video and Multicast would be provided to the

SPOC.

13) The satellite bandwidth should support (any two of the below):

a) Guaranteed bandwidth, MFTDMA

b) Bandwidth on Demand, CIR, CBR

c) Slotted Aloha

14) Initially, the bidder shall provide backhaul connectivity from the bidder's hub

to the SDC at Jaipur for voice, video and data, Anti-Virus, Network

monitoring, etc., along with dual homing last mile (Telecom Service Provider

premises to RSDC, Jaipur).

15) The backhaul connectivity provided shall be on the infrastructure of the

telecom service provider having National Long Distance (NLD)/UALD

license, to ensure end to end quality of service (QOS) delivery and

ownership.

16) The initial backhaul bandwidth of 8 Mbps shall be hired which shall be

increased/ decreased in a phased manner by giving one month time.

17) The additional satellite bandwidth and additional backhaul bandwidth shall

be procured on demand basis. The bandwidth rates quoted in financial bid

shall remain valid for entire contract period

18) The proposed solution must be end-to-end IPv4 and IPv6 (dual-stack)

complaint (i.e. without any IP translation from IPv6 to IPv4 and vice versa)

from day one.

19) Provide client interface of Bidder’s Network Monitoring system at DoIT&C,

Jaipur through backhaul connectivity to monitor the entire network till

migration to CAPTIVE HUB.


20) The bidder should supply, install and commission CAPTIVE Hub Baseband

system suitable to operate with 10,000 VSATs. Redundant UPS power

backup to the Hub should also be supplied by the bidder.

4.1.9 Detailed Scope of work for Terrestrial Link Services

The bidder is required to establish around 2000 MPLS VPN connectivity on FE Port,

along with networking equipment as defined below:

1. Establishment of network connectivity requires the Bidder to provide quality &

timely services with speed and certainty to RISL/ DoIT&C, GoR. All the

activities performed by the bidder during different phases of the project shall

be closely monitored by RISL / designated authority.

2. The bidder is required to supply and install the endpoint equipment (like rack,

modem, Router, switch, UPS) as defined in BoM for establishing the

connectivity.

3. All the terrestrial link connectivity shall be provided on wired line (OFC/copper)

or wireless by the bidder through national bandwidth service provider (NBSP)

having UASL/NLD license.

4. If the bidder is not a NBSP or the band width is proposed to be provided

through another NBSP, a tripartite agreement may be signed between RISL,

bidder and respective NBSP.

5. A tripartite agreement (As per Annexure) shall be signed between RISL, bidder

and respective NBSP. Such agreements shall be signed with multiple

prospective NBSP’s as per the technical feasibility (i.e. building, space, power

availability, latitude, longitude, and distance from nearest RajSWAN PoP /

Service Providers PoP and type of proposed connectivity (RF / Wired-line).

6. The bidder shall quote the bandwidth rates in the financial bid. The rates

quoted in financial bid shall be valid for 5 years under RRC mode (Rate

Running Contract).

7. The LOI for Terrestrial bandwidth shall be placed to the bidder. The bidder is

shall be required to carry the technical feasibility of the connectivity and submit

the report within the prescribed time period as given in the LOI.

8. Based on technical feasibility report submitted the bidder, the PO/work order

shall be placed to the bidder for providing requisite connectivity to the

purchaser. The SI is required to carry the survey and assign the work to

respective bandwidth service provider based on technical feasibility within the

time stipulated in the purchase order, and issue work order to NBSP on behalf

of RISL with a copy to RISL.

9. The bidder shall not declare more than 20% of the sites of the work order

placed as technically non-feasible. For sites exceeding non-feasibility beyond

20%, the applicable LD shall be imposed as per RFP.

10. The bidder shall co-ordinate with NBSP for establishing the connectivity within

the stipulated timeframe.


11. The bidder shall monitor the link performance from NBSP NOC till the time

CINOC is established and thereafter from CINOC and co-ordinate with NBSP

for SLA and performance of the link. The bidder is required to provide Network

Management & Maintenance services for terrestrial links for a period of 5 years

from GO-LIVE.

12. The bidder is required to co-ordinate with NBSP for fault rectification.

13. The NBSP shall raise the bill at the rates quoted by bidder, to RISL on

quarterly basis.

14. The bidder shall compute and convey to RISL the applicable penalty on NBSP

and bidder’s part (i.e. due to connectivity failure and equipment failure)

supported by relevant reports from NMS.

15. The bandwidth charges after deducting the applicable penalty on part of NBSP

shall be paid directly to the NBSP by RISL.

16. The quantities mentioned in financial bid are indicative however, the payments

shall be made on actuals.

17. The bandwidth may be taken for any Government controlled offices. The

bidder is required to supply and install the equipment for last mile connectivity

of terrestrial link upto Gram Panchayats/End-office.

18. OFC/ RF Equipment, End office equipment for OFC/Wireless connectivity (like

Tower, Radio equipment, CPE, Optical to electrical convertor etc.) are not

included in the BoM. The same need to be supplied based on mode of

connectivity proposed by NBSP/ Bidder without additional cost/ rent to

purchaser. These equipment’s shall be recovered by the NBSP/ bidder at the

end of project period. The last mile connectivity equipment supplied at

endpoint location should be TEC compliant.

19. The requisite space and raw power (power available from electricity Supply

Company) for installing the equipment at the designated locations shall be

provided by respective state Government offices. Bidder shall co- ordinate

with the nodal officer of the respective location for same.

20. The requisite space and uninterrupted power for installing the equipment for

aggregation bandwidth at RajSWAN PoP room/ RSDC shall be provided by

RISL/DoIT&C.

21. The work order for the terrestrial links shall be provided in phased manner and

GO-LIVE shall be given in batches.

22. During the implementation period, bidder shall provide, on fortnightly basis, the

implementation progress report to RISL/ DoIT&C/ designated agency.

23. The identified gram panchayat’s/ end-office shall be required to be connected

over MPLS cloud of service provider.

24. It is required to provide MPLS VPN connectivity at SHQ, 32 DHQs and 240

BHQs of RajSWAN PoPs.

25. The network should be capable of forwarding data, voice and video traffic

between any locations to any locations through MPLS cloud.

26. The latency should be less than 100ms.


27. The anticipated bandwidth requirement in future may be upto 6Mbps at Gram

Panchayat/End Office, 10 Mbps at BHQ, 36 Mbps at DHQ and accordingly

aggregated bandwidth at SHQ.

28. The bandwidth provided at BHQ and DHQ should work as fail-over link for

RajSWAN network.

29. Routable WAN port of existing RajSWAN router shall be provided by RISL at

BHQ, DHQ and SHQ.

30. The MPLS bandwidth of Gram Panchayat/End-Office is required to be

aggregated at respective DHQ and SHQ.

4.1.10 Scope of work for centralized Integrated NOC (CINOC) Services

The bidder is required to establish an integrated EMS for multi-mode type of

connectivity under RAJNET and RSDC. The bidder is required to install and configure

the EMS solution as per the functional requirement and specifications given in this

RFP.

1. Integration of proposed EMS solution with existing NMS/EMS solution

deployed in RSDC, RSWAN etc.

2. The bidder may propose deployment of a new holistic EMS solution for all

networks/data centers etc. under RajNET

3. The bidder is required to install and integrate supplied router, EMS solution at

RSDC, Jaipur.

4. The bidder is required to install and integrate supplied switch, desktop PC’s,

video wall at proposed site for centralized NOC.

5. The bidder is required to supply two UPS as per the specs of RFP. Frequency

synchronization unit should be installed so that both the UPS can work in load

sharing mode. In case of failure of one UPS the other UPS should take the

complete load.

6. RSDC and proposed centralized NOC site may physically be separate

buildings.

7. The connectivity between RSDC and proposed centralized NOC site shall be

provided by RISL/ DoIT&C at the rates quoted for terrestrial link in financial bid

by the bidder.

8. Backup connectivity (alternate connectivity) may be provided by RISL/DoIT&C

and bidder shall be required to configure the same.

9. The router quoted and supplied should support dual link for failover.

10. The bidder shall supply and install UPS for providing power to the supplied

hardware. The required cabling, switches, plug, conduits, sockets, MCB’s etc.

shall be done by the bidder (which should be of ISI mark) and maintained for 5

years. The cost for the same shall be built up in the cost of UPS by the bidder.

11. The bidder should carry-out LAN cabling at proposed NOC site as and where

required for connectivity and functionality of the proposed solution by the

bidder.


12. Installation of supplied hardware (routers, servers, switches, video wall,

desktop etc.) and software’s at RSDC and designated centralized NOC site

respectively.

13. Configure existing RSDC devices and network infrastructure of SECLAN,

RSWAN, Wi-Fi Controller & Access Points, VC equipment (Servers and MCUs)

and GRAMSET etc. in proposed EMS solution.

14. The future connectivity through wired-line, wireless and VSAT should also be

configured and monitored through proposed EMS.

15. Setting-up and O&M of deployed EMS solution with minimum manpower

defined in RFP for a period of 5 years.

16. In present set-up, the RajSWAN and RSDC are having CA NMS/EMS solution.

The bidder may utilize the existing NMS/EMS solution or propose the new

solution to meet the functional requirement defined in this RFP.

17. In case the bidder proposes to utilize the existing NMS/EMS solution, the

probes/ connectors supplied in the existing solution shall be utilized by the

bidder. Any additional probes/ connectors/ scripts required for integration of

proposed EMS solution with the existing NMS/EMS solution shall be provided

by the bidder at no additional cost to the purchaser.

18. The bidder shall be required to build the solution for overall management of the

existing infrastructure and proposed solution to act as a master of master EMS.

The control & ownership of the respective existing NMS/EMS solution shall

remain with the existing vendors.

19. The bidder shall submit the technical solution proposed by OEM of EMS and

quote accordingly.

20. The bidder is required to provide 30 working man-days (excluding holidays) of

OEM of proposed EMS solution for implementation, fine-tuning, validation,

training etc.

21. The implemented EMS solution shall be audited and certified by OEM for

overall functionality desired in the RFP. The activity shall include but limited to

the scope of work of EMS solution in RFP i.e. validation of high-level design

(HLD) & low-level design (LLD) document, implementation & configuration

document, fine tuning etc. The charges of same shall be built-in the cost of

EMS.


22. For integrated EMS solution, the bidder shall be required to:

a. Supply, Install, Integrate, Operate & Maintain the offered solution of

EMS tool for 5 years covering 20,000 (approx.) IP devices such as

Routers, Switches, Network Devices, Servers, IT equipment's, VSAT

equipment's etc. spread across RajSWAN, SECLAN, GRAMSET,

RSDC, proposed VSAT & EMS solution or any other mode of

connectivity in Rajasthan state along with server and applications of

solution proposed from Day 1.

b. It shall be ensured by the bidder/OEM that the proposed EMS solution

(hardware and software) provisioned from Day 1 is able to handle

30,000 devices by procuring additional device licenses only, whenever

required.

c. All the required hardware, software and licenses should be supplied by

the bidder with validity upto the complete duration of the project.

d. The EMS should provide the reporting on performance, trend analysis,

bandwidth utilization, various SLAs with different parameters and

penalty up till the last node in the network.

e. All the proposed components/modules of EMS software should be from

single OEM.

23. All the civil work, air conditioning (AC), general electrical work/ fitting (except

UPS wiring) etc. shall be provided by RISL/ DoIT&C.


4.1.11 User Acceptance Test (UAT)

The primary goal of Acceptance Testing is to ensure that the Project (including all the

project components as discussed in the scope of work) meets requirements,

standards, specifications and performance, by ensuring that the following are

associated with clear, quantifiable metrics for accountability:

Infrastructure Compliance

Performance

Integration

Project Documentation

a) Bidder is required to intimate the purchaser one week prior to the commencement

of UAT activities.

b) DoIT&C/RISL may associate authorized personnel for above test.

c) The bidder is required to prepare acceptance test plan and procedure, format of

acceptance testing reports etc. and submit to RISL/DoIT&C before UAT for

approvals.

d) The bidder shall co-ordinate and carry any other required test as desired by

purchaser.

e) The bidder shall bring all the testing equipment to site as required under the

procedure to carry out testing at no extra cost.

f) The time taken for approval of UAT acceptance by DoIT&C/ RISL, shall not be

considered as delay on bidder’s part.

g) The roll-out has been planned in phased manner as specified in Project

Deliverables and Time Schedule. Each phase of UAT shall be offered by the

bidder simultaneously. The UAT of VSAT, Terrestrial Link shall be carried

independently.

h) The bidder is required to rectify the Hardware, Software, configuration and

deployed solution issues/ bugs reported, if any, during the testing. The selected

bidder shall make the required changes to the application/solution deployed at no

extra cost.

i) The QGR shall be payable to the Bidder from the date of successful testing and

acceptance of the respective phase.

j) The bandwidth will be provided by bidder initially for the purpose of UAT. The

bandwidth charges shall be payable after successful UAT and commercial

utilization shall be permitted.

4.1.11.1 UAT for VSAT

4.1.11.1.1 VSAT Testing

The UAT of VSAT links shall be undertaken in the batches of 500 locations/VSATs.

The bidder shall submit testing reports for each VSAT site covering following aspects:

a) Link availability Test


b) Bandwidth and Throughput Test through FTP with test result of approximate

1Mbps download and 512 kbps upload at VSAT site. A file transfer test from

RSDC to each VSAT site using FTP would be done to verify the effective

bandwidth/ throughput.

c) BER (Bit Error Rate = 1x10-7 or better), Latency (Round Trip from VSAT site to

RSDC for voice, video and data = 1000ms)

d) VSAT terminal discovery on NMS

e) VSAT Power Failure Recovery: This test is intended to verify that the VSAT can

start-up after a power failure. The test shall be conducted on sample basis as

below:

Sl.

No. Test Procedure

1 Power-off the test VSAT and then Power-on.

2 After the restart verify that the VSAT has fully recovered from the NMS

interface. The statuses should be the same as before the restart.

3 Execute a ping command to the CPE.

4.1.11.1.2 IPv6 Testing

IPv6 addressing functionality test: Connect PCs configured with IPv6 address directly

to VSAT & Hub and run PING and FTP, while the FTP is accelerated with TCP

spoofing enabled in the hub.

Sl.

No. Test Procedure

1. PC-A using IPv6 IP address connected directly (without a router) to the

test VSAT which is also configured with IPv6 address.

2. PC-B using IPv6 IP address connected directly (without a router) to the

Hub which is also configured with IPv6 address.

3. PING from PC-A to PC-B’s IPv6 address. Ping response should be

successful.

4. PING from PC-B to PC-A’s IPv6 address. Ping response should be

successful.

5. Using FTP application, upload a file from PC-A to PC-B using PC-B’s IPv6

address. The file should be received at PC-B without any errors.

6. Using FTP application, download a file from PC-B to PC-A using PC-B’s

IPv6 address. The file should be received at PC-A without any errors.


4.1.11.1.3 Bandwidth Testing

For backhaul bandwidth connectivity following test shall be carried:

a) Bandwidth and Throughput Test: A file transfer test from RSDC to VSAT HUB

using FTP would be done to verify the effective bandwidth/ throughput.

b) BER (Bit Error Rate), Latency (Round Trip from RSDC – VSAT HUB for voice,

video and data= 100ms)

4.1.11.1.4 VSAT HUB Testing

After installation of the CAPTIVE HUB equipment, the bidder shall submit testing

reports for VSAT HUB .Following describes the test procedures in a general manner,

and not necessarily as detailed in step-by-step procedures.

a) Testing will take place both during the hub installation and upon completion of the

installation. This testing will include routine installation tests of hardware

configuration, strapping and levels. It will also include formal system level testing.

Together, these tests shall verify that all hub hardware components are functional

and that end-to-end communications is properly established. In addition, the

proper operation of the network management system shall also be tested.

b) The installed equipment will be used for test purposes. The basic configuration will

include the following components; NMS, Bandwidth Management Server (To

manage pooled satellite bandwidth between various VSAT terminals),

Demodulator, Modulator and one DVB-S2 VSAT CPE. System and protocol

parameters will be set as in the operational network.

c) The objective of this ATP is to test critical functions in an operational environment.

The ATP is intended to be carried out by a knowledgeable and experienced tester

of the bidder with specific details explained to the purchaser in witness as

necessary. The ATP will be performed after the final configuration of the network.

d) Hub Component Redundancy: The purpose of this test is intended to verify that

the hub components can properly switch between active and standby units and is

performed for the following hub components:

1) MODULATOR

2) NMS

3) BANDWIDTH MANAGEMENT SERVER

4) DEMODULATOR

1. MODULATOR

Sl.

No. Test Operations Test Requirements

Test

Results

1 Switch OFF the active

MODULATOR

OB redundancy process completed and

the co-located CPE is on line.

2 Execute a ping command The ping is successful.


Sl.


Test

Results

to the CPE.

3 Switch ON the

MODULATOR

The MODULATOR becomes redundant

and ready for OB redundancy process.

2. NMS

Sl.


Test

Results


NMS

OB redundancy process completed and

the co-located CPE is on line.

2 Execute a ping command

to the CPE.

The ping is successful.

3 Switch ON the NMS The NMS becomes redundant and ready

for OB redundancy process.

3. BANDWIDTH MANAGEMENT SERVER

Sl.


Test

Results


BANDWIDTH

MANAGEMENT SERVER

BANDWIDTH MANAGEMENT SERVER

redundancy process completed and the

co-located CPE is online.

2 Execute a ping command to

the CPE.


3 Switch ON the BANDWIDTH

MANAGEMENT SERVER

The BANDWIDTH MANAGEMENT

SERVER becomes redundant and ready

for redundancy process

4. DEMODULATOR

Sl.


Test

Results

1 Switch OFF one of the active

DEMODULATORs.

DEMODULATOR redundancy process

completed and the co-located CPE is

online.

2 Execute a ping command to

the CPE


3 Switch ON the

DEMODULATOR

The DEMODULATOR becomes

redundant and ready for redundancy

process


4.1.11.2 UAT of Terrestrial Links

After successful establishment of Terrestrial links at all the designated locations,

bidder shall inform RISL/ DoIT&C/ designated agency about the same and submit a

request for UAT. The request should be accompanied with the detailed network

design & IP Schema (Private IP pool shall be provided by DoIT&C).

1) The supplied equipment shall be subjected to UAT to verify conformity to the

specifications.

2) End-to-end link testing for data, voice and video traffic shall be carried out.

3) The switch and router of the terrestrial link equipment should be discovered in

EMS.

4) The established link shall be tested for requisite throughput and following test

parameters:

2.1 Performance Test: Latency (Round-trip): The average round trip delay

should be less than 100 milliseconds.

2.2 Load Test: A file transfer test from RajSWAN PoP room switch to each

designated location (CE) using FTP would be done to verify the effective

bandwidth/ throughput.

4.1.11.3 UAT of centralized Integrated NOC

The bidder is required to perform the User Acceptance Test (UAT) of the proposed

EMS Solution in the NOC.

User Acceptance Test plan must be submitted in the beginning of the project.

Acceptance test cases with expected output shall be prepared by the bidder and

approved by RISL. After successful completion of UAT, the NOC shall be considered

as commissioned.

UAT shall include the following:

1. Demonstration of the following by the bidder:

a. Discovery of the RajNET devices. The expected output should discover

devices in RajNET.

b. IT Asset Management Solution: IT Asset Management Solution must be

able to show the defined IT Assets in RajNET with device description details

such as make and model of device, warranty details, interface, contact

details of OEM/Escalation person, serial no. etc.

c. Enterprise Monitoring Tools: It should demonstrate functional features of

configured solution such as:

i. Graphical Topology view of all discovered network devices in real

time.

ii. Provide Performance Monitoring reports for identified L3 network

devices in RajNET.

iii. Provide alarms on breach of thresholds configured such as High

CPU Utilization, High Bandwidth Utilization etc.

iv. Incidence of correlate alarms to identify root cause of multiple events


v. Integrate alarms with IT service desk/helpdesk to generate automatic

Trouble Ticket into IT Helpdesk, generating SMS, email etc. to the

intended user as per the defined escalation matrix.

vi. Demonstration of functionality of other deployed solutions hardware

etc.

d. IT Helpdesk:

i. IT Service desk/ Helpdesk tool must have required NOC

Operators/Engineers as per the roles defined in RFP

ii. IT Service desk/ Helpdesk tool must show details of end users who

have reported incidents or created requests

iii. IT Helpdesk must show configured IT Assets by integrating with

Asset Database/CMDB

e. Business dashboard:

i. Common Dashboard of critical alarms, business services availability

etc.

ii. Roles and privileges based access

iii. Real time holistic view of RajNET Services Availability Monitoring.

f. Service Level Agreement:

i. All the SLA’s configured under scope of RAJNET should reflect in the

user defined reports.

ii. Reporting of violations, penalty, payments etc.

iii. Vendor rating based on performance as per SLA

g. UPS Testing:

i. Both the UPS configured under scope of RAJNET should

demonstrate the functionality of load sharing, back-up time, overload

upto 10%, short circuit protection, protection against overload

beyond 10%, alarms etc.

h. Other hardware: Demonstration of functionality of other hardware such as

video wall, switches, PC’s etc.

2. The EMS configured should be got validated from EMS software solution OEM

that the work has been carried out as per the functional requirement, specification

and OEM proposed technical solution design and architecture submitted in

technical bid.

4.1.11.4 Supply of following documents

a) Detailed network solution design (architecture diagram, functionality etc.),

b) Details of inventory deployed including hardware and software location-wise along

with serial number, product ID, licenses, part code etc.

c) Location-wise material delivery & installation report of all equipment/ software

supplied duly signed by purchasers authorized person.

d) Compliance certificate’s for specifications of hardware and software supplied.


e) Installation, configuration and integration settings of all the installed components

of RAJNET solution with IP address details etc.

f) OEM Warranty documents,

g) Original S/w/ CDs/ DVDs and licenses, wherever applicable,

h) User Manuals, Administrator Manual and datasheets, wherever applicable,

i) UAT reports,

j) Service Operation Procedure (SOP),

4.1.11.5 Licensing

a) All software licenses, documents and statutory clearances such as SACFA, WPC

and any other as applicable. The licenses should be valid over a period of five

years except otherwise specified in this RFP.

b) In case of licenses which requires annual renewal, an undertaking for timely

renewal by the bidder should be submitted.

4.1.11.6 Others

a) VSAT link(s)/equipment not passing the AT, if any, shall be rectified by the bidder

in a timely manner with a request for re-test by DoIT&C/RISL/ designated bidder.

If any VSAT link(s)/equipment fails the UAT repeatedly, it may be cancelled by

DoIT&C/RISL, without any claim for payment to bidder.

b) User Acceptance Test for the last phase may be conducted on completion of

installation and integration of 80% VSAT of ordered quantity in case there is a

possibility of delay in completion of 100% work on part of purchaser.

c) In case of UAT on 80% of installation and integration of VSAT as mentioned

under above clause, the commissioning for the balance endpoints shall be

conducted subsequently. The payments for these endpoints shall be released

from the date of successful commissioning.

4.1.12 Commissioning (Go-Live)

The commissioning for VSAT solution, terrestrial link, centralized integrated NOC and

CAPTIVE HUB shall be given separately. For VSAT connectivity and terrestrial links,

phase wise commissioning shall be permitted.

Final approval/ user acceptance of the deployed solution shall be given by RISL/

DoIT&C after successful implementation, testing and receipt of documents. It is the

responsibility of the bidder to submit test reports and obtain the UAT approval from

the RISL/ DoIT&C. On successful UAT of the respective components of the particular

phase, the same shall be declared commissioned and GO-LIVE shall be given for

that particular phase with effective from date of submission of UAT report.


On successful UAT by RISL/ DoIT&C/ designated agency of the links at locations

given the event shall be marked as the “Date of Commissioning” of the batch.

The link shall be declared as commissioned after successful UAT of the link. The date

of commissioning shall be the date of successful UAT by the bidder for respective

links.

It is to be noted that the RISL/ DoIT&C may get the complete/part solution audited

through a Third Party, before Go-Live and periodically after Go-Live, in order to

ensure the compliance to the RFP. Such third-party auditing for carrying out the

acceptance testing and certification of the entire solution will be nominated by the

RISL/ DoIT&C. All expenses towards hiring of TPA shall be borne by purchaser. The

bidder shall be required to extend co-ordination to such TPA for testing/auditing etc.

4.1.13 Training

Imparting the basic on-site training to designated officials so as to make them well

conversant with the functionalities, features and processes of the deployed solution.

The bidder shall also impart basic training of configuration, operation, and functionality

and communication set-up for VSAT and terrestrial links at respective project

locations.

The bidder shall conduct 2 days basic administrative training of EMS solution once in

six month to RISL/ DoIT&C/ designated official. The administrative expenses except

trainer charges shall be borne by the RISL/ DoIT&C.

4.1.14 Operation & Maintenance (O&M)/ Facility Management Services (FMS)

The bidder is required to operate & maintain the complete solution for a period of 5

years from date of GO-LIVE. It is required that bidder should deploy the minimum

manpower as defined in RFP or as given in work order. The man month cost quoted

in RFP shall be valid for entire contract period. The bidder shall provision sufficient

manpower for fault repair, maintenance and management of hardware as required.

4.1.14.1 Preventive Maintenance Services

a. Conduct preventive maintenance (including inspection, testing, satisfactory

execution of diagnostics and necessary repairing of the equipment).

b. Cleaning and removal of dust and dirt from the interior and exterior of the

equipment.

c. Preventive Maintenance Activities of components as per their manufacture’s

recommendation/ advice.

d. The Preventive Maintenance shall be carried out in Non-Prime Hours only

under intimation to Purchaser.


e. The bidder shall be required to replace the batteries all UPS supplied under

this project after 3 years without any additional cost to purchaser. The suitable

batteries shall be provided by the RISL/DoIT&C.

4.1.14.2 Corrective Maintenance Services

a. Warranty and maintenance/troubleshooting of supplied hardware/software and

support infrastructure problem including network (active / passive) equipment,

security and rectification of the same.

b. Troubleshooting of problems arising in the network and resolving the same.

c. Documentation of problems, isolation, cause and rectification procedures for

building knowledge base for the known problems.

4.1.14.3 Virus and SPAM Management

The Bidder shall be responsible for Virus / SPAM Management under entire project

duration for the CINOC equipment/servers. The required software/ hardware shall be

provided by the bidder. The Bidder shall prepare and implement a Virus/SPAM

Management policy at appropriate levels and install required equipments/Software at

No extra cost.

4.1.14.4 O&M for VSAT services

The objective of O&M is to operate and manage the entire VSAT network including

VSAT terminal locations, HUB, Backhauls by the bidder. This will include

management, operations & maintenance of all the services/ facilities and all other

elements that form the network along with bandwidth provisioning and bandwidth

management.

The bidder should provision sufficient manpower for operation & maintenance of the

network in the field.

It shall include the following:

Onsite Maintenance and Support Services

Network Management

Helpdesk Management

HUB Management

OEM Support Services

a) Onsite Maintenance and Support Services

The scope of work for this activity includes providing comprehensive maintenance

with spare parts for all IT infrastructure supplied for this project, for a period of Five

years for VSAT Terminals and Four Years for HUB equipment, from go-live. This

includes:


1) Providing suitable replacement for faulty parts/components with same or

better specifications or repair the original part/component so that daily

business is not affected,

2) Carrying out scheduled maintenance of HUB equipment as per standard

industry/OEM practices,

3) Minimum one visit in a year to all VSAT sites for fine-tuning and preventive

maintenance where no visit has been made for repair or any other reason.

4) Updating/ upgrading of software/firmware. Providing maintenance reports,

as per format(s) to be prepared by selected bidder and approved by

RISL/DoIT&C at agreed periodicity.

5) The VSAT equipment may be required to be shifted to new location during

O&M period. The SP shall be required to uninstall, pack, shift, unpack, re-

install and configure at new site location at the approved rate for a period of

five year. The average distance for shifting shall be 50Kms approximate.

Such shifting of locations should be completed within 21 days of issue of

work order.

6) The shifting charges should exclude earthing charges, LAN cabling

charges, electrical cabling charges and I/O unit charges. The bidder is

required to submit successful installation report and link test report to claim

shifting charges.

7) The bidder is required to deploy sufficient manpower in the field for O&M of

remote sites to achieved desired SLA. The bidder is also required to deploy

atleast one field engineer in each block for this work.

8) The site engineer should be provided access of EMS for taking ownership

of tickets assigned and closing the same after attending the fault.

b) Network Management services for HUB

The scope of work under this activity includes the following:

1) Overall administration and management of VSAT including network

monitoring and bandwidth management.

2) Timely up gradation of definitions/ patches/ updates/ service packs etc. of

the deployed IT Hardware and Software at all sites,

3) Error fixing, troubleshooting and rectification of the VSAT solution,

4) Configuration / reconfiguration of items/software supplied whenever /

wherever required.

5) Maintenance of complete configuration (in hardcopy & softcopy) details of

all the items supplied and installed by bidder.


6) Provide client interface of Bidder’s Network Monitoring system at RSDC,

Jaipur through backhaul connectivity to monitor the entire network till

CAPTIVE HUB becomes operational,

7) Providing MIS reports as per format(s) to be prepared by selected bidder

and approved by RISL at desired periodicity.

8) Providing quarterly SLA reports as per format(s) to be prepared by selected

bidder and approved by RISL.

9) During O&M the bidder will be required for frequent re-configuration of

bandwidth based on requirement of RISL/DoIT&C/GoR like video multicast,

video conference and VoIP. The intimation of VC schedule may be given

through phone/email etc.

10) Post migration of VSATs to captive hub, the bidder should integrate the

solution to CINOC solution.

c) Helpdesk Management Services from SHARED HUB:

The bidder is required to provide helpdesk service from their existing setup till the time

CAPTIVE VSAT HUB system is operational at Jaipur.

a) The bidder is required to provide round the clock helpdesk management

service (call center) for the VSAT solution management, fault booking and SLA

reporting.

b) Helpdesk should be accessible from all the project locations on telephone and e-mail etc. for the entire duration of the project.

c) The Bidder should provide dedicated contact number of helpdesk for DoIT&C/RISL. Any Call to helpdesk should directly land to agent instead of IVRS system. The helpdesk agent should be well conversant in HINDI

d) If the bidder intends to provide helpdesk services from outside Rajasthan till the

time CAPTIVE HUB is setup, the helpdesk number provided should be toll free.

e) The helpdesk personnel should book the ticket and provide the ticket no. to the caller. The initial technical assistance over phone should be provided to resolve the issue. In case the issue is not resolved, the maintenance team should be asked to visit the VSAT site to attend and resolve the fault.

f) The ticket should be closed only after resolution of the fault reported. g) Pro-active monitoring of sites which are non-operational for prolonged period

and reporting to DoIT&C/ RISL

h) The HDMS can be hosted along the hub baseband. However, it should be

accessible through the internet. In case, the Bidder has an established HDMS

server capable of handling RISL network, the same can be used by the call

center through internet without any service degradation. However, if the service

quality is found poor while accessing the remote HDMS, the bidder has to

provide a standalone HDMS for RAJNET. The bidder is required to provision

adequate licenses.


i) Required infrastructure to the manpower deployed shall be facilitated by the

bidder at no cost to the purchaser.

4.1.14.5 Terrestrial Link Network Management & Maintenance

Post-implementation i.e. from the “Date of Commissioning” of the links, the

Network Management & Maintenance period of five years shall commence. During

this period, the bidder: -

1. Till the time proposed centralized integrated NOC is set-up, the bidder shall be

required to monitor and manage the links by coordinating with respective

service provider. The SLA reports shall be provided by the bidder for this

duration. The bidder shall maintain contact details (Email ID, Contact no. etc.)

of bandwidth service provider for booking the faults, and co-ordinate for

rectification of fault.

2. Post implementation of centralized integrated NOC, the terrestrial links shall be

monitored and managed through it. All the issues pertinent to the links shall be

carried out by the bidder through defined process of EMS solution.

3. The terrestrial equipment may be required to be shifted to new location during

O&M period. The bidder shall be required to uninstall, pack, shift, unpack, re-

install and configure at new site location at the approved rate for a period of

five year. The average distance for shifting shall be 5Kms approximate /within

same town. Such shifting of locations should be completed within 21 days of

issue of work order.

4. The shifting charges should exclude earthing charges, LAN cabling charges,

electrical cabling charges and I/O unit charges. The bidder is required to submit

successful installation report and link test report to claim shifting charges.

4.1.14.6 Centralized Integrated NOC services

The bidder will establish the centralized integrated network operations center (NOC)

by integrating the existing NMS/EMS with proposed EMS solution at the premises

identified by RISL/DoIT&C.

The bidder is required to provide network monitoring, fault management and helpdesk

management services through CINOC solution established at Jaipur. The bidder

should plan the NOC staff for 24 X 7 operations suitably.

4.1.14.6.1 Integrated Helpdesk Management Services

1. The Bidder should offer comprehensive service desk functionality with easy

management of the entire problem resolution process based on ITILv3/ITSM

standard practices. The solution should support Incident Management,

Problem Management, Asset Management and Inventory Management,


Release Management, Request Management and Change Order Management

and work flow management etc.

2. It should be integrated with the proposed CINOC at Jaipur and support

automatic problem registration, based on predefined policies.

3. It should provide complete Web/Browser based interface to the agents, the

Analysts and the administrator of helpdesk team. It should also provide view

only rights to 20 concurrent RISL/DoIT&C users.

4. Helpdesk should be accessible from all the project locations on telephone and

e-mail etc. for the entire duration of the project.

5. The helpdesk personnel should book the ticket and provide the ticket no. to the

caller. The initial technical assistance over phone should be provided to resolve

the issue. In case the issue is not resolved, the maintenance team should be

asked to visit the site to attend and resolve the fault.

6. The ticket should be closed only after resolution of the fault reported.

7. Pro-active monitoring of sites/devices/applications which are non-operational

for prolonged period and reporting to DoIT&C/ RISL.

8. The helpdesk infrastructure like space, furniture, electricity, telephone facilities

etc. during operations shall be provided by the GoR/RISL.

9. Raise/ Assign trouble tickets pro-actively on certain events like network related

issues etc. based on predefined rules.

10. The helpdesk should track work history of calls to facilitate troubleshooting.

11. The helpdesk should track SLA (service level agreements) violations and report

to the concerned.


12. The call requests should be assigned to the relevant technical staff

automatically based on the Location, Work Shift and Load of the analyst.

13. Customer Surveys should be carried out to collect user feedback to improve

service and increase customer satisfaction.

14. Announcements should be posted manually or automatically (via event

monitoring integration) for proactively informing users of issues, helping to

prevent unnecessary/redundant trouble tickets

15. System administrators should have the ability to manage which users have

access to which data

16. Knowledge Management database and tool (as and when required in future)

should be implemented, which should integrate with the Helpdesk Solution. It

should have inbuilt support for Keyword search to extract relevant knowledge

areas.

17. SMS from existing gateway of RISL/DoIT&C should be triggered to identified

personnel as soon as a call is logged by any user across the state and its

status updates thereafter (until its resolution/ closure). Required configuration

in the equipment supplied at their end accordingly shall be carried by the

bidder.

18. Following network related functionalities should be carried out:

a) Carrying out the changes in the network as approved in the change

management.

b) Addition/Deletion of new/existing location to the network.

c) Increase or decrease in the VSAT, WAN and Internet bandwidths.

d) Coordination in testing activities during rollout of applications or application

releases.

e) Regular reports on the network operations & performance as requested by

RISL/ DoIT&C/ GoR

f) Regular reports on the network utilization and trend analysis.

4.1.14.6.2 Integrated Enterprise Management Services

1. Monitoring of existing links, proposed VSAT links and terrestrial links.

2. Over all maintenance of each and every equipment procured/installed under

RAJNET project, other Networking, Servers infrastructure, Hardware and

Security devices etc.

3. Performance tuning and ensuring performance on the network as per the SLA.

4. Perform NMS Operations to meet the SLA Targets and generate desired

reports for every kind of suspicious entries, network trends, historical reports,

bandwidth optimization and usage etc. on monthly and on requirement basis. It

is the responsibility of the bidder to present all these reports at the time of

Audit.

5. Checking Network status and taking remedial action in case of problems.


6. Daily monitoring of LAN, WAN & VSAT links through NMS/HDMS or manual

testing, troubleshooting and reporting as defined under network monitoring

services.

7. Configuration/Reconfiguration of supplied items such as routers, modems,

switches, VSAT equipment’s etc. for network connectivity, as and when

required.

8. The BIDDER shall maintain an updated inventory, asset, warranty list of

complete IT network infrastructure and an updated set of configuration

documents for LAN, WAN and VSAT links along with network diagrams with

relevant details.

9. The BIDDER shall provide services for link/devices augmentation/deletion,

relocation/ connection/ disconnection etc., as and when required.

10. Maintain and update IP address allocation & optimum management of IP

addresses through DHCP/Static entry, whichever is suitable depending upon

requirement. The BIDDER is also required to understand the existing IP

addressing scheme for integration and accordingly allocate the IP addresses

for a new WAN/LAN/VSAT segment, as per scheme.

11. The BIDDER shall be responsible to provide Network Monitoring Services for

management purposes.

12. It should have capability to archive events and combine with other events for

refined analyses that can support additional management functions.

13. It should provide event-based, open standard, inter systems communications

architecture necessary to support system in heterogeneous environment.


14. It should be able to configure and generate user-defined reports of various

SLAs with different parameters.

15. It should provide single view of operations, including cross-domain correlation,

and common visualization, navigation, security and reporting capabilities.

16. The solution should automatically collect enterprise wide event information,

correlating events across domains and providing immediate insight into

infrastructure and service health and problems.

17. By consolidating data from operational silos NMS into real-time web-based

dashboard views, the solution should create a central point of real-time

management to enable organizations to speed-up the identification of the root

cause of problems, enabling more rapid resolution and helping reduce financial

impacts.

18. Customizable display of events, service views and operational indicators,

deliver automated event correlation, isolation and resolution capabilities for

business applications, network devices, Internet protocols, security devices.

19. Making sure the high availability & reliability of network at all times and

performance tuning with below mentioned features:

a. Monitor the availability of Links

b. Monitor the link status like peak utilization, normal utilization etc. where

peak utilization stands for the time frame where the maximum

bandwidth is used, whereas normal is the regular utilization.

c. Monitor the critical errors in switches, routers, servers and other

supporting active components of RAJNET and do necessary fault

identification & rectification.

d. Monitor the critical errors in leased lines (Wireless/ Wired Line), VSAT

links and any other transmission media and do necessary fault

rectification and other devices in the network.

e. Configure/reconfigure the switches, routers, servers and other

supporting active components of RAJNET remotely, if required.

f. Collect the data flow on basis of time, interface, IP address, application

wise for traffic analysis.

g. Sending alerts to concerned people regarding critical errors.

20. The bidder should monitor and provide analysis of events. It should categorily

be able to identify the issues either in link or performance of the application.

4.1.15 OEM Support Services

Bidder should have direct back-to-back service support agreement with the respective

OEMs for the project duration of 5 years as per RFP from the date of GO-LIVE.

Though the projects shall be handed over to RISL after 5 years from GO-LIVE, all the

the equipment’s shall become assets of RISL/ DoIT&C from day one.

DoIT&C/RISL/Bidder/ GoR must be able to log a support ticket directly to OEM

helpdesk to get telephonic/ remote support directly from OEM as required.


Undertaking from OEM (Annexure-19) for above support services should be submitted

by the Bidder along with the bid.

4.1.16 Project Handover

After successful completion of the Project/ contract (i.e. 5 years from last phase of

GO-LIVE), it shall be handed-over to RISL/DoIT&C/GoR. It shall include the following:

a) Submission of documents as defined in RFP,

b) Handover of inventory deployed to DoIT&C/RISL/Authorized representative or

bidder in working condition.

4.2. Major Roles & Responsibilities of RISL/ DoIT&C

The role of RISL/ DoIT&C in the successful implementation of the solution includes

discharging the following responsibilities:

a) Review and approve the implementation plan and other reports as submitted by

the selected bidder,

b) List out all the nodal officers for co-ordination required for implementation and

operational phases,

c) Co-ordination with all stakeholders/end-office of the project,

d) Provide requisite infrastructure required at project locations, arrangement of

following:

i.) Requisite infrastructure like space, building, raw electricity, DG set, Air

Conditioning, furniture, telephone facility etc. during project duration

ii.) Arrange the necessary space for installation of VSAT antenna, IDU and

ODU

e) Associate in UAT on the solution installed by the Operator

f) During the pre-implementation period i.e. site survey, providing the requisite site

information to the bidder so that the identification of a suitable installation site can

be completed by the bidder.

g) Providing an Ethernet interface on the CE device i.e. Core Switch to the switch/

router installed under this project

h) During the pre-implementation period i.e. site survey, providing the updated list of

all the remote sites along with nodal officer & link officer details to the bidder.

i) Making due payments to the bidder promptly.

j) Provide Private IP schema of existing infrastructure and Private IP pool for

proposed solution.


4.3. Project Deliverables, Milestones & Time Schedule

The milestones, deliverables and time schedule for the implementation of project shall

be as follows:-

a) The time specified for delivery and other activities as mentioned in the table below

shall be deemed to be the essence of the contract and the successful bidder shall

arrange supplies and provide the required services within the specified period.

b) It should be noted that any delay in the project timelines shall attract Liquidated

Damages to the selected bidder.

c) T is the event marking date of issue of work order to the successful bidder.

Table 4.3: Project Deliverables and Time Schedule

Sl. No.

Milestone RFP Ref. Project

Deliverables Time Schedule

1. Signing of Agreement and Submission of Security Deposit

Sl. No. 5.26, 5.27

Agreement and Security Deposit

Within 20 days from date of issue of letter of acceptance of bid.

2. Project Kick-Off As per RFP Project Implementation Plan

T + 25 days

Installation and Integration of VSAT Links

3. Go Live of first 1000 links including Commissioning of Backhaul and Integration with Shared Hub

Sl. No. 4.1.1 to 4.1.7, 4.1.8, 4.1.11, 4.1.11.1, 4.1.11.4 to 4.1.11.6, 4.1.12

1) Supply, Installation & commissioning certificates of all equipment’s/software supplied. 2) UAT Report

T+120 Days (inclusive of time- period of 7 days of UAT)

4. Go-Live of 2500 Links at Gram Panchayats using Shared Hub


5. Go-Live of 2500 more Links at Gram Panchayats using Shared Hub


6. Go-Live of remaining Links at Gram Panchayats using Shared Hub


7. GO-LIVE of CAPTIVE HUB & associate services

T + 270 days Including 30 days of UAT period, after receipt of requisites licenses and regulatory compliances for CAPTIVE HUB

Terrestrial Link

8. GO-LIVE of Terrestrial Link

Sl. No. 4.1.1 to 4.1.7, 4.1.9, 4.1.11, 4.1.11.2, 4.1.11.4, 4.1.12

UAT Report Within 45 days of placing the work order (exclusive of time- period of UAT)


Sl. No.

Milestone RFP Ref. Project

Deliverables Time Schedule

Centralized Integrated NOC (CINOC)

9. GO-LIVE of CINOC Sl. No. 4.1.1 to 4.1.7, 4.1.10, 4.1.11, 4.1.11.3, 4.1.11.4, 4.1.12

UAT Report 210 days after handing over the site (inclusive of time- period of 7 days of UAT)

Operations & Maintenance Phase

10. VSAT/ Terrestrial Links 4.1.14.1 to 4.1.14.5, 4.1.15

1)MIS reports 2)SLA reports

Five Years from the date of UAT of each phase.

11. CINOC 4.1.14.6, 4.1.15

1)MIS reports 2)SLA reports

Five Years from the date of UAT of CINOC

Project Handover Phase

12. Project Handover Sl. No. 4.1.16 Project Handover Report

Within 90 days after successful completion of O&M phase of the project

Note:

1. The number of links given in above table are minimum number of VSAT commissioned

links to be offered by bidder in respective phase. However, the bidder may propose for higher

number of VSAT commissioned links for GO-LIVE in each phase.

2. Liquidated damage, applicable if any, shall be computed on cummilative links installed upto

the respective phase

3. UAT of Terrsetrial link equipment shall be carried only on availability of bandwidth by

bandwidth service provider.


5. INSTRUCTION TO BIDDERS (ITB)

5.1. Sale of Bidding/ Tender Document

a) The sale of bidding documents shall be commenced from the date as mentioned

in Notice Inviting Bids (NIB). The complete bidding document shall also be placed

on the State Public Procurement Portal, e-Procurement portal and RISL/DoIT&C

website. The prospective bidders shall be permitted to download the bidding

document from the websites and pay its price as mentioned in NIB to the

procuring entity.

b) The bidding documents shall be made available to any prospective bidder who

pays the price as specified in NIB.

c) Bidding documents purchased by Principal of any concern may be used by its

authorised sole selling agents/ marketing agents/ distributors/ sub-distributors and

authorised dealers or vice versa.

5.2. Pre-bid Meeting/ Clarifications

a) A pre-bid conference is also scheduled by the procuring entity as per the details

mentioned in the NIB and to clarify doubts of potential bidders in respect of the

procurement and the records of such conference shall be published on the

respective websites.

b) Prospective bidders/ firms, who have deposited the prescribed tender fee to the

RISL as specified in NIB, are allowed to attend the pre-bid conference/ meeting

and submit their pre-bid queries only in the specified format (Annexure-4) and

schedule.

c) The period within which the bidders may seek clarifications under (b) above and

the period within which the procuring entity shall respond to such requests for

clarifications shall be as under: -

a. Last date of submitting clarifications requests by the bidder: As per NIB

b. Response to clarifications by procuring entity: As specified in NIB

d) The minutes and response, if any, shall be provided promptly to all bidders to

which the procuring entity provided the bidding documents, so as to enable those

bidders to take minutes into account in preparing their bids, and shall be published

on the respective websites.

e) Publishing of any clarification on the respective website shall be deemed to have

been conveyed to all bidders in cases of non-availability of contact details of those

bidders who have purchased/ downloaded the tender doocument, postal delay,

loss of clarification in transit.

5.3. Changes in the Bidding Document

a) At any time, prior to the deadline for submission of Bids, the procuring entity may

for any reason, whether on its own initiative or as a result of a request for


clarification by a bidder, modify the bidding documents by issuing an addendum in

accordance with the provisions below.

b) In case, any modification is made to the bidding document or any clarification is

issued which materially affects the terms contained in the bidding document, the

procuring entity shall publish such modification or clarification in the same manner

as the publication of the initial bidding document.

c) In case, a clarification or modification is issued to the bidding document, the

procuring entity may, prior to the last date for submission of Bids, extend such

time limit in order to allow the bidders sufficient time to take into account the

clarification or modification, as the case may be, while submitting their Bids.

d) Any bidder, who has submitted his Bid in response to the original invitation, shall

have the opportunity to modify or re-submit it, as the case may be, within the

period of time originally allotted or such extended time as may be allowed for

submission of Bids, when changes are made to the bidding document by the

procuring entity:

Provided that the Bid last submitted or the Bid as modified by the bidder shall be

considered for evaluation.

5.4. Period of Validity of Bids

a) Bids submitted by the bidders shall remain valid during the period specified in the

NIB/ bidding document. A Bid valid for a shorter period shall be rejected by the

procuring entity as non-responsive Bid.

b) Prior to the expiry of the period of validity of Bids, the procuring entity, in

exceptional circumstances, may request the bidders to extend the bid validity

period for an additional specified period of time. A bidder may refuse the

request and such refusal shall be treated as withdrawal of Bid and in such

circumstances bid security shall not be forfeited.

c) Bidders who agree to an extension of the period of validity of their Bids shall

extend or get extended the period of validity of bid securities submitted by them or

submit new bid securities to cover the extended period of validity of their bids. A

bidder whose bid security is not extended, or that has not submitted a new bid

security, is considered to have refused the request to extend the period of validity

of its Bid.

5.5. Format and Signing of Bids:

a) Bidders must submit their bids online at e-Procurement portal i.e.

http://eproc.rajasthan.gov.in.

b) All the documents uploaded should be digitally signed with the DSC of authorized

signatory.

c) A single-stage two-part/ cover system shall be followed for the Bid: -

i. Technical Bid, including fee details, eligibility & technical documents



ii. Financial Bid

d) The Technical Bid shall consist of the following documents shall be uploaded in

scanned PDF format (Bidder’s are required to provide content list by filling

relevant page no.’s in the bid document being submitted as per the table given

below): -

Sl.

No. Documents Type Document Format

Page

No.

1 Covering Letter –

Technical Bid

On bidder’s letter head duly signed by

authorized signatory (as per Annexure – 9)

Fee Details

2 Bidding document Fee

(Tender Fee)

Scanned copy of DD/ Banker’s Cheque/

Bank Guarantee/ Fee Receipt

3 Bid Security Scanned copy of DD/ Banker’s Cheque/

Bank Guarantee/ Fee Receipt

Eligibility Documents

Sl.


Page

No.

4 Tender Form As per Annexure-8

5 Bidder’s Authorization

Certificate along with a

copy of board resolution/

Power of Attorney in

favour of person signing

the Letter of Authority

stating that the Authorized

signatory can sign the

bid/contract on behalf of

the firm

As per Annexure-5 and copy of Power of

Attorney/ Copy of board resolution

Sl. No.

Document Type & Format Page No.

All the documents mentioned in the “Eligibility Criteria”, in support of the eligibility as per the format mentioned against the respective eligibility criteria clause.

6. Legal Entity

7. Financial Turnover from IT/ITeS/Telecom services

8. Financial: Net Worth

9. Technical Capability

10. Tax registration and clearance


Sl. No.

Document Type & Format Page No.

11. Certification

12. OEM Qualification

13. OEM Qualification for VSAT Equipment

14. Mandatory Undertaking

15. Mandatory requisites

16. Manpower Strength of Bidder

Technical Documents

Sl.


Page

No.

17. BILL OF MATERIAL (BOM) ANNEXURE 1

18. TECHNICAL SPECIFICATIONS ANNEXURE-2

19. MANPOWER DEPLOYMENT ANNEXURE-3

20. FINANCIAL BID COVER LETTER ONLY* ANNEXURE-10

21. FINANCIAL CAPABILITIES ANNEXURE-12

22. TRANSPONDER CAPACITY ANNEXURE 13

23. SELF-DECLARATION ANNEXURE 14

24. UNDERTAKING ON AUTHENTICITY OF

EQUIPMENTS

ANNEXURE-15

25. CERTIFICATE OF CONFORMITY/ NO

DEVIATION

ANNEXURE-16

26. CERTIFICATE OF CONFORMITY/ NO

DEVIATION BY OEM

ANNEXURE-17

27. DECLARATION BY BIDDER FOR

AUTHORIZED SUPPLIER

ANNEXURE-18

28. MANUFACTURER’S AUTHORIZATION FORM

(MAF)

ANNEXURE-19

29. PROJECT REFERENCES FOR EXPERIENCE

OF BIDDER

ANNEXURE-20

30. SATELLITE COVERAGE ANNEXURE-21

31. COMPONENTS OFFERED – BOM ANNEXURE-22

32. CERTIFICATE FOR EXEMPTION OF BID

SECURITY (ONLY IF ELIGIBLE AS PER RFP)

ANNEXURE-23

33. CONSORTIUM AGREEMENT ANNEXURE-26

34. COSTING OF SERVERS FOR EMS SOLUTION ANNEXURE-27

*Please note that only the “Covering Letter of Financial bid” needs to be submitted along with

the technical bid. Financial bid (commercials) needs to be submitted only on e-procurement

website as per the BoQ template.


e) Financial bid shall include the following documents: -

Sl.


Page

No.

1 Financial Bid – Cover

Letter

On bidder’s letter head duly signed by

authorized signatory as per Annexure-10,

Annexure-27 and Annexure-11 (if

applicable)

2 Financial Bid – Format As per BoQ (.XLS) format available on e-

Procurement portal

f) The bidder should ensure that all the required documents, as mentioned in this

bidding document, are submitted along with the bid and in the prescribed format

only. Non-submission of the required documents or submission of the documents

in a different format/ contents may lead to the rejections of the bid submitted by

the bidder.

5.6. Cost & Language of Bidding

a) The Bidder shall bear all costs associated with the preparation and submission of

its Bid, and the procuring entity shall not be responsible or liable for those costs,

regardless of the conduct or outcome of the bidding process.

b) The Bid, as well as all correspondence and documents relating to the Bid

exchanged by the Bidder and the procuring entity, shall be written only in English

Language. Supporting documents and printed literature that are part of the Bid

may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English/ Hindi language, in which case, for

purposes of interpretation of the Bid, such translation shall govern.

5.7. Alternative/ Multiple Bids

Alternative/ Multiple Bids shall not be considered at all. The bidder shall quote for

single brands/ make/ model / Frequency band (Extended C-band or KU band) for

each item in the technical Bid and should also mention the details of the quoted make/

model in the “Annexure-21: Components Offered”.

5.8. Bid Security

Every bidder, if not exempted, participating in the procurement process will be

required to furnish the bid security as specified in the NIB.

a) In lieu of bid security, a bid securing declaration shall be taken from Departments

of the State Government, Undertakings, Corporations, Autonomous bodies,

Registered Societies and Cooperative Societies which are owned or controlled or

managed by the State Government and Government Undertakings of the Central

Government.


b) Bid security instrument or cash receipt of bid security or a bid securing declaration

shall necessarily accompany the technical bid.

c) Bid security of a bidder lying with the procuring entity in respect of other bids

awaiting decision shall not be adjusted towards bid security for the fresh bids. The

bid security originally deposited may, however, be taken into consideration in case

bids are re-invited.

d) The bid security may be given in the form of a banker’s cheque or demand draft or

bank guarantee, in specified format, of a scheduled bank. The bid security must

remain valid thirty days beyond the original or extended validity period of the bid.

e) The issuer of the bid security and the confirmer, if any, of the bid security, as well

as the form and terms of the bid security, must be acceptable to the procuring

entity.

f) Prior to presenting a submission, a bidder may request the procuring entity to

confirm the acceptability of proposed issuer of a bid security or of a proposed

confirmer, if required. The procuring entity shall respond promptly to such a

request.

g) The bank guarantee presented as bid security shall be got confirmed from the

concerned issuing bank. However, the confirmation of the acceptability of a

proposed issuer or of any proposed confirmer does not preclude the procuring

entity from rejecting the bid security on the ground that the issuer or the confirmer,

as the case may be, has become insolvent or has otherwise ceased to be

creditworthy.

h) The bid security of unsuccessful bidders shall be refunded soon after final

acceptance of successful bid and signing of Agreement and submitting

performance security.

i) The Bid security taken from a bidder shall be forfeited, including the interest, if

any, in any of the following cases, namely: -

a. when the bidder withdraws or modifies its bid after opening of bids;

b. when the bidder does not execute the agreement, if any, after placement of

supply/ work order within the specified period;

c. when the bidder fails to commence the supply of the goods or service or

execute work as per supply/ work order within the time specified;

d. when the bidder does not deposit the performance security within specified

period after the supply/ work order is placed;

e. if the bidder breaches any provision of code of integrity, prescribed for

bidders, specified in the bidding document.

j) Notice will be given to the bidder with reasonable time before bid security

deposited is forfeited.

k) No interest shall be payable on the bid security.

l) In case of the successful bidder, the amount of bid security may be adjusted in

arriving at the amount of the Performance Security, or refunded if the successful

bidder furnishes the full amount of performance security.


m) The procuring entity shall promptly return the bid security after the earliest of the

following events, namely:-

a. the expiry of validity of bid security;

b. the execution of agreement for procurement and performance security is

furnished by the successful bidder;

c. the cancellation of the procurement process; or

d. the withdrawal of bid prior to the deadline for presenting bids, unless the

bidding documents stipulate that no such withdrawal is permitted.

5.9. Deadline for the submission of Bids

a) Bids shall be received online at e-Procurement portal and up to the time and date

specified in the NIB.

b) Normally, the date of submission and opening of Bids will not be extended. In

exceptional circumstances or when the bidding document are required to be

substantially modified as a result of discussions in pre-bid meeting/ conference or

otherwise and the time with the prospective bidders for preparation of Bids

appears insufficient, the date may be extended by the procuring entity. In such

case the publicity of extended time and date shall be given in the manner, as was

given at the time of issuing the original NIB and shall also be placed on the State

Public Procurement Portal, if applicable. It shall be ensured that after issue of

corrigendum, reasonable time is available to the bidders for preparation and

submission of their Bids. The procuring entity shall also publish such modifications

in the bidding document in the same manner as the publication of initial bidding

document. If, in the office of the Bids receiving and opening authority, the last date

of submission or opening of Bids is a non-working day, the Bids shall be received

or opened on the next working day.

5.10. Withdrawal, Substitution, and Modification of Bids

a) If permitted on e-Procurement portal, a Bidder may withdraw its Bid or re-submit

its Bid (technical and/ or financial cover) as per the instructions/ procedure

mentioned at e-Procurement website under the section “Bidder’s Manual Kit”.

b) Bids withdrawn shall not be opened and processed further.

5.11. Opening of Bids

a) The Bids shall be opened by the bid opening & evaluation committee on the date

and time mentioned in the NIB in the presence of the bidders or their authorised

representatives who choose to be present.

b) The committee may co-opt experienced persons in the committee to conduct the

process of Bid opening.

c) The committee shall prepare a list of the bidders or their representatives attending

the opening of Bids and obtain their signatures on the same. The list shall also

contain the representative’s name and telephone number and corresponding

bidders’ names and addresses. The authority letters, if any, brought by the


representatives shall be attached to the list. The list shall be signed by all the

members of Bid opening committee with date and time of opening of the Bids.

d) All the documents comprising of technical Bid/ cover shall be opened &

downloaded from the e-Procurement website (only for the bidders who have

submitted the prescribed fee(s) to RISL).

e) The committee shall conduct a preliminary scrutiny of the opened technical Bids to

assess the prima-facie responsiveness and ensure that the: -

a. Bid is accompanied by bidding document fee, bid security or bid securing

declaration, and processing fee (if applicable);

b. Bid is valid for the period, specified in the bidding document;

c. Bid is unconditional and the bidder has agreed to give the required

performance security; and

d. Other conditions, as specified in the bidding document are fulfilled.

e. Any other information which the committee may consider appropriate.

f) No Bid shall be rejected at the time of Bid opening except the Bids not

accompanied with the proof of payment or instrument of the required price of

bidding document, processing fee and bid security.

g) The Financial Bid cover shall be kept unopened and shall be opened later on the

date and time intimated to the bidders who qualify in the evaluation of technical

Bids.

5.12. Selection Method

The selection method is Least Cost Based Selection (LCBS or L1) based on Net NPV

defined in RFP.

5.13. Clarification of Bids

a) To assist in the examination, evaluation, comparison and qualification of the Bids,

the bid evaluation committee may, at its discretion, ask any bidder for a

clarification regarding its Bid. The committee’s request for clarification and the

response of the bidder shall be through the e-Procurement portal.

b) Any clarification submitted by a bidder with regard to its Bid that is not in response

to a request by the committee shall not be considered.

c) No change in the prices or substance of the Bid shall be sought, offered, or

permitted, except to confirm the correction of arithmetic errors discovered by the

committee in the evaluation of the financial Bids.

d) No substantive change to qualification information or to a submission, including

changes aimed at making an unqualified bidder, qualified or an unresponsive

submission, responsive shall be sought, offered or permitted.


5.14. Evaluation & Tabulation of Technical Bid

a) Determination of Responsiveness

a) The bid evaluation committee shall determine the responsiveness of a Bid on

the basis of bidding document and the provisions of pre-qualification/ eligibility

criteria of the bidding document.

b) A responsive Bid is one that meets the requirements of the bidding document

without any material deviation, reservation, or omission where: -

i. “deviation” is a departure from the requirements specified in the

bidding document;

ii. “reservation” is the setting of limiting conditions or withholding from

complete acceptance of the requirements specified in the bidding

document; and

iii. “Omission” is the failure to submit part or all of the information or

documentation required in the bidding document.

c) A material deviation, reservation, or omission is one that,

i. if accepted, shall:-

1. affect in any substantial way the scope, quality, or performance of

the subject matter of procurement specified in the bidding

documents; or

2. limits in any substantial way, inconsistent with the bidding

documents, the procuring entity’s rights or the bidder’s obligations

under the proposed contract;

OR

ii. if rectified, shall unfairly affect the competitive position of other bidders

presenting responsive Bids.

d) The bid evaluation committee shall examine the technical aspects of the Bid in

particular, to confirm that all requirements of bidding document have been met

without any material deviation, reservation or omission.

e) The procuring entity shall regard a Bid as responsive if it conforms to all

requirements set out in the bidding document, or it contains minor deviations

that do not materially alter or depart from the characteristics, terms, conditions

and other requirements set out in the bidding document, or if it contains errors

or oversights that can be corrected without touching on the substance of the

Bid.

b) Non-material Non-conformities in Bids

a) The bid evaluation committee may waive any non-conformities in the Bid that

do not constitute a material deviation, reservation or omission, the Bid shall be

deemed to be substantially responsive.

b) The bid evaluation committee may request the bidder to submit the necessary

information or document like audited statement of accounts/ CA Certificate,

Registration Certificate, VAT/ CST clearance certificate, ISO/ CMMi


Certificates, etc. within a reasonable period of time. Failure of the bidder to

comply with the request may result in the rejection of its Bid.

c) The bid evaluation committee may rectify non-material nonconformities or

omissions on the basis of the information or documentation received from the

bidder under (b) above.

c) Technical Evaluation Criteria

1) The technical evaluation shall be completed by the designated Procurement

Committee as early as possible after opening of technical bids. It shall

examine the technical bid including the pre-qualification documents.

2) Bid shall be evaluated technically based on the documents submitted by the

bidder as asked in the clause 5.5(d).

3) The eligible bidders whose bid is determined to be substantially responsive

shall be considered to be qualified in the technical evaluation, unless

disqualified pursuant to clause “Conflict of Interest” or “Disqualification”, and

shall be informed, either in writing or by uploading the details on the websites

mentioned in the NIB, about the date, time and place of opening of their

financial bids..

4) The firms which could not qualify in technical evaluation will be informed about

this fact. Their financial bid will not be opened and Bid Security refunded after

completion of the bid process i.e. award of the contract to the best/successful

bidder.

d) Tabulation of Technical Bids

a) Technical Bids shall be tabulated by the bid evaluation committee in the form of

a comparative statement to evaluate the qualification of the bidders against the

criteria for qualification set out in the bidding document.

b) The members of bid evaluation committee shall give their recommendations

below the table as to which of the bidders have been found to be qualified in

evaluation of Technical Bids and sign it.

e) The bidders who qualify in the technical evaluation shall be informed in writing

about the date, time and place of opening of their financial Bids.

5.15. Evaluation & Tabulation of Financial Bids

a) The financial bids/ cover of bidders who qualify in technical evaluation shall be

opened online at the notified time, date and place by the members of the

designated Procurement Committee in the presence of the bidders or their

representatives who choose to be present. Alternatively, the bidders may also

view the financial bid opening status/ process online at e-Procurement website.

b) The process of opening of financial bids/ covers shall be similar to that of technical

bids.

c) The names of the bidders, the rates given by them and conditions put, if any, shall

be read out and recorded.

d) Conditional Bids are liable to be rejected;


e) In order to decide the L1 bidder, NPV (Net Present Value) of the payable amount

shall be taken into account as given below:

NPV = NPV1 + NPV2

For calculation of NPV1:

Upfront payment = 40% of Price quoted for Total CAPEX (Ref. Sl. No. 12 of Fin.

Bid BoQ1) = A1

Price quoted for Total OPEX (Ref. Sl. No. 13 of Fin. Bid BoQ1) + Manpower

charges (Ref. Sl. No.9 of Fin. Bid BoQ1) = B1

Total quarters for which payment to be made = 20

Quarterly payable amount = [{(Balance amount of CAPEX i.e. 60% of Total

CAPEX ) + B1}/20] = C1

The PV factor would be 3% per quarter (12% per year).

NPV1 = A1+ [C1/1.03] + [C1/(1.03)2] + [C1/(1.03)3] + [C1/(1.03)4] + [C1/(1.03)5] + .

. . . . . . . . . . . . [C1/(1.03)20]

For calculation of NPV2:

Price quoted for VSAT Bandwidth Charges (Ref.Sl.No.10 of Fin. Bid of BoQ1)= A2


Price quoted for Terrestrial Bandwidth Charges (Ref.Sl.No.11 of Fin. Bid of

BoQ1)= A3


Quarterly payable amount = [(A2/12) +(A3/20)] = C2

The PV factor would be 3% per quarter (12% per year).

NPV2 = [C2/1.03] + [C2/(1.03)2] + [C2/(1.03)3] + [C2/(1.03)4] + [C2/(1.03)5] + . . . . .

. . . . . . . . [C2/(1.03)20]

NOTE: QGR for 20 quarters have been considered for evaluation purpose

only. However, the payment shall be made as per payment terms and

conditions of RFP.

f) To evaluate a bid, the tendering authority shall consider the following: -

a. the bid price as quoted in accordance with bidding document.


b. price adjustment for correction of arithmetic errors in accordance with

bidding document.

g) The offers shall be evaluated and marked L1, L2, L3 etc. based on NPV

calculated as above. L1 being the lowest offer and then others in ascending order.

h) The bid evaluation committee shall prepare a comparative statement in tabular

form in accordance with rules along with its report on evaluation of financial Bids

and recommend the lowest offer for acceptance to the procuring entity.

i) The members of bids evaluation committee shall give their recommendations

below the table regarding lowest Bid and sign it.

j) It shall be ensured that the offer recommended for sanction is justifiable looking to

the prevailing market rates of the goods, works or service required to be procured.

5.16. Correction of Arithmetic Errors in Financial Bids

The bid evaluation committee shall correct arithmetical errors in substantially

responsive Bids, on the following basis, namely: -

a) If there is a discrepancy between the unit price and the total price that is obtained

by multiplying the unit price and quantity, the unit price shall prevail and the total

price shall be corrected, unless in the opinion of the bid evaluation committee

there is an obvious misplacement of the decimal point in the unit price, in which

case the total price as quoted shall govern and the unit price shall be corrected;

b) If there is an error in a total corresponding to the addition or subtraction of

subtotals, the subtotals shall prevail and the total shall be corrected; and

c) If there is a discrepancy between words and figures, the amount in words shall

prevail, unless the amount expressed in words is related to an arithmetic error, in

which case the amount in figures shall prevail subject to clause (a) and (b) above.

5.17. Comparison of rates of firms outside and those in Rajasthan

While tabulating the financial Bids of those firms which are not entitled to price

preference (qualifying the conditions 1 to 3 below), the element of Rajasthan Value

Added Tax (RVAT) shall be excluded from the rates quoted by the firms of Rajasthan

and the element of Central Sales Tax (CST) shall be included in the rates of firms

from outside Rajasthan for financial bid evaluation purpose.

1) The firms which have VAT registration with department of commercial tax of Govt.

of Rajasthan (GoR);

2) VAT clearance certificate should be from Govt. of Rajasthan (GoR)

3) The billing by the firm should be from their registered office in Rajasthan.

5.18. Price/ purchase preference in evaluation

Price and/ or purchase preference notified by the State Government (GoR) and as

mentioned in the bidding document shall be considered in the evaluation of Bids and

award of contract.


5.19. Negotiations

a) Except in case of procurement by method of single source procurement or

procurement by competitive negotiations, to the extent possible, no negotiations

shall be conducted after the pre-bid stage. All clarifications needed to be sought,

shall be sought in the pre-bid stage itself.

b) Negotiations may, however, be undertaken only with the lowest bidder when the

rates are considered to be much higher than the prevailing market rates.

c) The bid evaluation committee shall have full powers to undertake negotiations.

Detailed reasons and results of negotiations shall be recorded in the proceedings.

d) The lowest or most advantageous bidder shall be informed in writing either

through messenger or by registered letter and e-mail (if available). A minimum

time of seven days shall be given for calling negotiations. In case of urgency the

bid evaluation committee, after recording reasons, may reduce the time, provided

the lowest or most advantageous bidder has received the intimation and

consented to regarding holding of negotiations.

e) Negotiations shall not make the original offer made by the bidder inoperative. The

bid evaluation committee shall have option to consider the original offer in case

the bidder decides to increase rates originally quoted or imposes any new terms

or conditions.

f) In case of non-satisfactory achievement of rates from lowest or most

advantageous bidder, the bid evaluation committee may choose to make a written

counter offer to the lowest or most advantageous bidder and if this is not accepted

by him/her, the committee may decide to reject and re-invite Bids or to make the

same counter-offer first to the second lowest or most advantageous bidder, then

to the third lowest or most advantageous bidder and so on in the order of their

initial standing and work/ supply order be awarded to the bidder who accepts

the counter-offer. This procedure shall be used in exceptional cases only.

g) In case the rates even after the negotiations are considered very high, fresh Bids

shall be invited.

5.20. Exclusion of Bids / Disqualification

a) A procuring entity shall exclude/ disqualify a Bid, if: -

i. the information submitted, concerning the qualifications of the bidder, was

false or constituted a misrepresentation; or

ii. the information submitted, concerning the qualifications of the bidder, was

materially inaccurate or incomplete; and

iii. the bidder is not qualified as per pre-qualification/ eligibility criteria

mentioned in the bidding document;

iv. the Bid materially departs from the requirements specified in the bidding

document or it contains false information;

v. the bidder, submitting the Bid, his agent or any one acting on his behalf,

gave or agreed to give, to any officer or employee of the procuring entity or


other governmental authority a gratification in any form, or any other thing

of value, so as to unduly influence the procurement process;

vi. a bidder, in the opinion of the procuring entity, has a conflict of interest

materially affecting fair competition.

b) A Bid shall be excluded/ disqualified as soon as the cause for its exclusion/

disqualification is discovered.

c) Every decision of a procuring entity to exclude a Bid shall be for reasons to be

recorded in writing and shall be: -

i. communicated to the concerned bidder in writing;

ii. published on the State Public Procurement Portal, if applicable.

5.21. Lack of Competition

a) A situation may arise where, if after evaluation of Bids, the bid evaluation

committee may end-up with one responsive Bid only. In such situation, the bid

evaluation committee would check as to whether while floating the NIB all

necessary requirements to encourage competition like standard bid conditions,

industry friendly specifications, wide publicity, sufficient time for formulation of

Bids, etc. were fulfilled. If not, the NIB would be re-floated after rectifying

deficiencies. The bid process shall be considered valid even if there is one

responsive Bid, provided that:-

i. the Bid is technically qualified;

ii. the price quoted by the bidder is assessed to be reasonable;

iii. the Bid is unconditional and complete in all respects;

iv. there are no obvious indicators of cartelization amongst bidders; and

v. the bidder is qualified as per the provisions of pre-qualification/ eligibility

criteria in the bidding document

b) The bid evaluation committee shall prepare a justification note for approval by the

next higher authority of the procuring entity, with the concurrence of the accounts

member.

c) In case of dissent by any member of bid evaluation committee, the next higher

authority in delegation of financial powers shall decide as to whether to sanction

the single Bid or re-invite Bids after recording reasons.

d) If a decision to re-invite the Bids is taken, market assessment shall be carried out

for estimation of market depth, eligibility criteria and cost estimate.

5.22. Acceptance of the successful Bid and award of contract

a) The procuring entity after considering the recommendations of the bid evaluation

committee and the conditions of Bid, if any, financial implications, trials, sample

testing and test reports, etc., shall accept or reject the successful Bid. If any

member of the bid evaluation committee, has disagreed or given its note of

dissent, the matter shall be referred to the next higher authority, as per delegation

of financial powers, for decision.

b) Decision on Bids shall be taken within original validity period of Bids and time

period allowed to procuring entity for taking decision. If the decision is not taken


within the original validity period or time limit allowed for taking decision, the

matter shall be referred to the next higher authority in delegation of financial

powers for decision.

c) Before award of the contract, the procuring entity shall ensure that the price of

successful Bid is reasonable and consistent with the required quality.

d) A Bid shall be treated as successful only after the competent authority has

approved the procurement in terms of that Bid.

e) The procuring entity shall award the contract to the bidder whose offer has been

determined to be the lowest or most advantageous in accordance with the

evaluation criteria set out in the bidding document and if the bidder has been

determined to be qualified to perform the contract satisfactorily on the basis of

qualification criteria fixed for the bidders in the bidding document for the subject

matter of procurement.

f) Prior to the expiration of the period of bid validity, the procuring entity shall inform

the successful bidder, in writing, that its Bid has been accepted.

g) As soon as a Bid is accepted by the competent authority, its written intimation

shall be sent to the concerned bidder by registered post or email and asked to

execute an agreement in the format given in the bidding documents on a non-

judicial stamp of requisite value and deposit the amount of performance security

or a performance security declaration, if applicable, within a period specified in

the bidding documents or where the period is not specified in the bidding

documents then within fifteen days from the date on which the letter of acceptance

or letter of intent is dispatched to the bidder.

h) If the issuance of formal letter of acceptance is likely to take time, in the

meanwhile a Letter of Intent (LOI) may be sent to the bidder. The acceptance of

an offer is complete as soon as the letter of acceptance or letter of intent is posted

and/ or sent by email (if available) to the address of the bidder given in the

bidding document. Until a formal contract is executed, the letter of acceptance or

LOI shall constitute a binding contract.

i) The bid security of the bidders who’s Bids could not be accepted shall be

refunded soon after the contract with the successful bidder is signed and its

performance security is obtained.

5.23. Information and publication of award

Information of award of contract shall be communicated to all participating bidders

and/or published on the respective website(s) as specified in NIB.

5.24. Procuring entity’s right to accept or reject any or all Bids

The Procuring entity reserves the right to accept or reject any Bid, and to annul

(cancel) the bidding process and reject all Bids at any time prior to award of contract,

without thereby incurring any liability to the bidders.

5.25. Right to Vary Quantities


a) If the procuring entity does not procure any subject matter of procurement or

procures less than the quantity specified in the bidding documents due to

change in circumstances, the bidder shall not be entitled for any claim or

compensation except otherwise provided in the bidding document.

b) Repeat orders for extra items or additional quantities may be placed if it is

provided in the bidding document, on the rates and conditions given in the

contract. Delivery or completion period may also be proportionately increased.

The limits of repeat order shall be as under: -

i. 50% of the quantity of the individual items and 50% of the value of original

contract in case of works; and

ii. 50% of the value of goods or services of the original contract.

5.26. Performance Security

a) Prior to execution of agreement, Performance security shall be solicited from all

successful bidders except the departments of the State Government and

undertakings, corporations, autonomous bodies, registered societies, co-operative

societies which are owned or controlled or managed by the State Government and

undertakings of the Central Government. However, a performance security

declaration shall be taken from them. The State Government may relax the

provision of performance security in particular procurement or any class of

procurement.

b) The amount of performance security shall be 5%, of the amount of supply order in

case of procurement of goods and services. In case of Small Scale Industries

(SSI) of Rajasthan, it shall be 1% of the amount of quantity ordered for supply of

goods and in case of sick industries, other than SSI, whose cases are pending

before the Board of Industrial and Financial Reconstruction (BIFR), it shall be 2%

of the amount of supply order.

c) Performance security shall be furnished in any one of the following forms: -

i. deposit though eGRAS;

ii. Bank Draft or Banker’s Cheque of a scheduled bank;

iii. National Savings Certificates and any other script/ instrument

under National Savings Schemes for promotion of small savings issued by

a Post Office in Rajasthan, if the same can be pledged under the relevant

rules. They shall be accepted at their surrender value at the time of bid and

formally transferred in the name of procuring entity with the approval of

Head Post Master;

iv. Bank guarantee/s of a scheduled bank. It shall be got verified from the

issuing bank. Other conditions regarding bank guarantee shall be same as

mentioned in the bidding document for bid security;

v. Fixed Deposit Receipt (FDR) of a scheduled bank. It shall be in the name

of procuring entity on account of bidder and discharged by the bidder in

advance. The procuring entity shall ensure before accepting the FDR that

the bidder furnishes an undertaking from the bank to make payment/

premature payment of the FDR on demand to the procuring entity without


requirement of consent of the bidder concerned. In the event of forfeiture of

the performance security, the Fixed Deposit shall be forfeited along with

interest earned on such Fixed Deposit.

d) Performance security furnished in the form specified in clause [b.] to [e.] of I above

shall remain valid for a period of 60 days beyond the date of completion of all

contractual obligations of the bidder, including warranty obligations and

maintenance and defect liability period.

e) Forfeiture of Security Deposit: Security amount in full or part may be forfeited,

including interest, if any, in the following cases:-

i. When any terms and condition of the contract is breached.

ii. When the bidder fails to make complete supply, installation and integration

satisfactorily.

iii. if the bidder breaches any provision of code of integrity, prescribed for

bidders, specified in the bidding document.

f) Notice will be given to the bidder with reasonable time before PSD deposited is

forfeited.

g) No interest shall be payable on the PSD.

5.27. Execution of agreement

a) A procurement contract shall come into force from the date on which the letter of

acceptance or letter of intent is despatched to the bidder.

b) The successful bidder shall sign the procurement contract within a period

specified in the bidding document from the date on which the letter of acceptance

or letter of intent is despatched to the successful bidder.

c) If the bidder, whose Bid has been accepted, fails to sign a written procurement

contract or fails to furnish the required performance security within specified

period, the procuring entity shall take action against the successful bidder as per

the provisions of the bidding document and Act. The procuring entity may, in such

case, cancel the procurement process or if it deems fit, offer for acceptance the

rates of lowest or most advantageous bidder to the next lowest or most

advantageous bidder, in accordance with the criteria and procedures set out in the

bidding document.

d) The bidder will be required to execute the agreement (Annexure-6) on a non-

judicial stamp of specified value at its cost and to be purchase from anywhere in

Rajasthan only.

5.28. Confidentiality

a) Notwithstanding anything contained in this bidding document but subject to the

provisions of any other law for the time being in force providing for disclosure of

information, a procuring entity shall not disclose any information if such disclosure,

in its opinion, is likely to: -

i. impede enforcement of any law;


ii. affect the security or strategic interests of India;

iii. affect the intellectual property rights or legitimate commercial interests of

bidders;

iv. affect the legitimate commercial interests of the procuring entity in

situations that may include when the procurement relates to a project in

which the procuring entity is to make a competitive bid, or the intellectual

property rights of the procuring entity.

b) The procuring entity shall treat all communications with bidders related to the

procurement process in such manner as to avoid their disclosure to competing

bidders or to any other person not authorised to have access to such information.

c) The procuring entity may impose on bidders and sub-contractors, if there are any

for fulfilling the terms of the procurement contract, conditions aimed at protecting

information, the disclosure of which violates (a) above.

d) In addition to the restrictions specified above, the procuring entity, while procuring

a subject matter of such nature which requires the procuring entity to maintain

confidentiality, may impose condition for protecting confidentiality of such

information.

5.29. Cancellation of procurement process

a) If any procurement process has been cancelled, it shall not be reopened but it

shall not prevent the procuring entity from initiating a new procurement process for

the same subject matter of procurement, if required.

b) A procuring entity may, for reasons to be recorded in writing, cancel the process

of procurement initiated by it –

i. at any time prior to the acceptance of the successful Bid; or

ii. after the successful Bid is accepted in accordance with (d) aI(e) below.

c) The procuring entity shall not open any bids or proposals after taking a decision to

cancel the procurement and shall return such unopened bids or proposals.

d) The decision of the procuring entity to cancel the procurement and reasons for

such decision shall be immediately communicated to all bidders that participated

in the procurement process.

e) If the bidder whose Bid has been accepted as successful fails to sign any written

procurement contract as required, or fails to provide any required security for the

performance of the contract, the procuring entity may cancel the procurement

process.

f) If a bidder is convicted of any offence under the Act, the procuring entity may: -

i. cancel the relevant procurement process if the Bid of the convicted bidder

has been declared as successful but no procurement contract has been

entered into;

ii. rescind (cancel) the relevant contract or forfeit the payment of all or

a part of the contract value if the procurement contract has been entered

into between the procuring entity and the convicted bidder.


5.30. Code of Integrity for Bidders

a) No person participating in a procurement process shall act in contravention of the

code of integrity prescribed by the State Government.

b) The code of integrity include provisions for: -

i. Prohibiting

i. any offer, solicitation or acceptance of any bribe, reward or gift or

any material benefit, either directly or indirectly, in exchange for an

unfair advantage in the procurement process or to otherwise

influence the procurement process;

ii. any omission, including a misrepresentation that misleads or

attempts to mislead so as to obtain a financial or other benefit or

avoid an obligation;

iii. any collusion, bid rigging or anti-competitive behaviour to impair the

transparency, fairness and progress of the procurement process;

iv. improper use of information shared between the procuring entity and

the bidders with an intent to gain unfair advantage in the

procurement process or for personal gain;

v. any financial or business transactions between the bidder and any

officer or employee of the procuring entity;

vi. any coercion including impairing or harming or threatening to do the

same, directly or indirectly, to any party or to its property to influence

the procurement process;

vii. any obstruction of any investigation or audit of a procurement

process;

ii. disclosure of conflict of interest;

iii. disclosure by the bidder of any previous transgressions with any entity in

India or any other country during the last three years or of any debarment

by any other procuring entity.

c) Without prejudice to the provisions below, in case of any breach of the code of

integrity by a bidder or prospective bidder, as the case may be, the procuring

entity may take appropriate measures including: -

i. exclusion of the bidder from the procurement process;

ii. calling-off of pre-contract negotiations and forfeiture or encashment of bid

security;

iii. forfeiture or encashment of any other security or bond relating to the

procurement;

iv. recovery of payments made by the procuring entity along with interest

thereon at bank rate;

v. cancellation of the relevant contract and recovery of compensation for loss

incurred by the procuring entity;


vi. debarment of the bidder from participation in future procurements of the

procuring entity for a period not exceeding three years.

5.31. Interference with Procurement Process

A bidder, who: -

a) withdraws from the procurement process after opening of financial bids;

b) withdraws from the procurement process after being declared the

successful bidder;

c) fails to enter into procurement contract after being declared the successful

bidder;

d) fails to provide performance security or any other document or security

required in terms of the bidding documents after being declared the

successful bidder, without valid grounds,

shall, in addition to the recourse available in the bidding document or

the contract, be punished with fine which may extend to fifty lakh rupees or

ten per cent of the assessed value of procurement, whichever is less.

5.32. Appeals

a) Subject to “Appeal not to lie in certain cases” below, if any bidder or prospective

bidder is aggrieved that any decision, action or omission of the procuring

entity is in contravention to the provisions of the Act or the rules or guidelines

issued thereunder, he may file an appeal to such officer of the procuring entity, as

may be designated by it for the purpose, within a period of 10 days from the date

of such decision or action, omission, as the case may be, clearly giving the

specific ground or grounds on which he feels aggrieved:

a. Provided that after the declaration of a bidder as successful in terms of

“Award of Contract”, the appeal may be filed only by a bidder who has

participated in procurement proceedings:

b. Provided further that in case a procuring entity evaluates the technical Bid

before the opening of the financial Bid, an appeal related to the matter of

financial Bid may be filed only by a bidder whose technical Bid is found to

be acceptable.

b) The officer to whom an appeal is filed under (a) above shall deal with the appeal

as expeditiously as possible and shall endeavour to dispose it of within 30 days

from the date of filing of the appeal.

c) If the officer designated under (a) above fails to dispose of the appeal filed under

that sub-section within the period specified in (b) above, or if the bidder or

prospective bidder or the procuring entity is aggrieved by the order passed, the

bidder or prospective bidder or the procuring entity, as the case may be, may file a

second appeal to an officer or authority designated by the State Government in

this behalf within 15 days from the expiry of the period specified in (b) above or of

the date of receipt of the order passed under (b) above, as the case may be.


d) The officer or authority to which an appeal is filed under (c ) above shall deal with

the appeal as expeditiously as possible and shall endeavour to dispose it of within

30 days from the date of filing of the appeal:

e) The officer or authority to which an appeal may be filed under (a) or (d) above

shall be : <First Appellate Authority: Principal Secretary, IT&C, GoR>

<Second Appellate Authority: Principal Secretary, Finance Department, GoR>

f) Form of Appeal:

i. Every appeal under (a) and (c) above shall be as per Annexure-24 along

with as many copies as there are respondents in the appeal.

ii. Every appeal shall be accompanied by an order appealed against, if any,

affidavit verifying the facts stated in the appeal and proof of payment of fee.

iii. Every appeal may be presented to First Appellate Authority or Second

Appellate Authority, as the case may be, in person or through registered

post or authorised representative.

g) Fee for Appeal: Fee for filing appeal:

i. Fee for first appeal shall be rupees two thousand five hundred and for

second appeal shall be rupees ten thousand, which shall be non-

refundable.

ii. The fee shall be paid in the form of bank demand draft or banker’s cheque

of a Scheduled Bank payable in the name of Appellate Authority

concerned.

h) Procedure for disposal of appeal:

i. The First Appellate Authority or Second Appellate Authority, as the case

may be, upon filing of appeal, shall issue notice accompanied by copy of

appeal, affidavit and documents, if any, to the respondents and fix date of

hearing.

ii. On the date fixed for hearing, the First Appellate Authority or Second

Appellate Authority, as the case may be, shall,-

i. hear all the parties to appeal present before him/her; and

ii. peruse or inspect documents, relevant records or copies thereof

relating to the matter.

iii. After hearing the parties, perusal or inspection of documents and relevant

records or copies thereof relating to the matter, the Appellate Authority

concerned shall pass an order in writing and provide the copy of order to

the parties to appeal free of cost.

iv. The order passed Ier (c) shall also be placed on the State Public

Procurement Portal.

i) No information which would impair the protection of essential security interests of

India, or impede the enforcement of law or fair competition, or prejudice the

legitimate commercial interests of the bidder or the procuring entity, shall be

disclosed in a proceeding under an appeal.

5.33. Stay of procurement proceedings


While hearing of an appeal, the officer or authority hearing the appeal may, on an

application made in this behalf and after affording a reasonable opportunity of hearing

to the parties concerned, stay the procurement proceedings pending disposal of the

appeal, if he/she, or it, is satisfied that failure to do so is likely to lead to miscarriage of

justice.

5.34. Vexatious Appeals & Complaints

Whoever intentionally files any vexatious, frivolous or malicious appeal or complaint

under the “The Rajasthan Transparency Public Procurement Act 2012”, with the

intention of delaying or defeating any procurement or causing loss to any procuring

entity or any other bidder, shall be punished with fine which may extend to twenty lakh

rupees or five per cent of the value of procurement, whichever is less.

5.35. Offenses by Firms/ Companies

a) Where an offence under “The Rajasthan Transparency Public Procurement Act

2012” has been committed by a company, every person who at the time the

offence was committed was in charge of and was responsible to the company for

the conduct of the business of the company, as well as the company, shall be

deemed to be guilty of having committed the offence and shall be liable to be

proceeded against and punished accordingly:

Provided that nothing contained in this sub-section shall render any such person

liable for any punishment if he/she proves that the offence was committed without

his/her knowledge or that he/she had exercised all due diligence to prevent the

commission of such offence.

b) Notwithstanding anything contained in (a) above, where an offence under this Act

has been committed by a company and it is proved that the offence has been

committed with the consent or connivance of or is attributable to any neglect on

the part of any director, manager, secretary or other officer of the company, such

director, manager, secretary or other officer shall also be deemed to be guilty of

having committed such offence and shall be liable to be proceeded against and

punished accordingly.

c) For the purpose of this section-

i. “company” means a body corporate and includes a limited liability

partnership, firm, registered society or cooperative society, trust or other

association of individuals; and

ii. “director” in relation to a limited liability partnership or firm, means a partner

in the firm.

d) Abetment of certain offenses: Whoever abets an offence punishable under this

Act, whether or not that offence is committed in consequence of that abetment,

shall be punished with the punishment provided for the offence.

5.36. Debarment from Bidding

a) A bidder shall be debarred by the State Government if he has been convicted of

an offence:


i. under the Prevention of Corruption Act, 1988 (Central Act No. 49 of 1988);

OR

ii. under the Indian Penal Code, 1860 (Central Act No. 45 of 1860) or any

other law for the time being in force, for causing any loss of life or property

or causing a threat to public health as part of execution of a public

procurement contract.

b) A bidder debarred under (a) above shall not be eligible to participate in a

procurement process of any procuring entity for a period not exceeding three

years commencing from the date on which he was debarred.

c) If a procuring entity finds that a bidder has breached the code of integrity

prescribed in terms of “Code of Integrity for bidders” above, it may debar the

bidder for a period not exceeding three years.

d) Where the entire bid security or the entire performance security or any substitute

thereof, as the case may be, of a bidder has been forfeited by a procuring entity in

respect of any procurement process or procurement contract, the bidder may be

debarred from participating in any procurement process undertaken by the

procuring entity for a period not exceeding three years.

e) The State Government or a procuring entity, as the case may be, shall not debar a

bidder under this section unless such bidder has been given a reasonable

opportunity of being heard.

5.37. Monitoring of Contract

a) An officer or a committee of officers named Contract Monitoring Committee (CMC)

may be nominated by procuring entity to monitor the progress of the contract

during its delivery period.

b) During the delivery period the CMC shall keep a watch on the progress of the

contract and shall ensure that quantity of goods and service delivery is in

proportion to the total delivery period given, if it is a severable contract, in which

the delivery of the goods and service is to be obtained continuously or is batched.

If the entire quantity of goods and service is to be delivered in the form of

completed work or entire contract like fabrication work, the process of completion

of work may be watched and inspections of the selected bidder’s premises where

the work is being completed may be inspected.

c) If delay in delivery of goods and service is observed a performance notice would

be given to the selected bidder to speed up the delivery.

d) Any change in the constitution of the firm, etc. shall be notified forth with by the

contractor in writing to the procuring entity and such change shall not relieve any

former member of the firm, etc., from any liability under the contract.

e) No new partner/ partners shall be accepted in the firm by the selected bidder in

respect of the contract unless he/ they agree to abide by all its terms, conditions

and deposits with the procuring entity through a written agreement to this effect.

The bidder’s receipt for acknowledgement or that of any partners subsequently

accepted as above shall bind all of them and will be sufficient discharge for any of

the purpose of the contract.


f) Unless otherwise permitted in RFP, the selected bidder shall not assign or sub-let

his contract or any substantial part thereof to any other bidder without the

permission of procuring entity.


6. GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT

Bidders should read these conditions carefully and comply strictly while sending their

bids.

Definitions

For the purpose of clarity, the following words and expressions shall have the

meanings hereby assigned to them: -

a) “Contract” means the Agreement entered into between the Purchaser and the

successful/ selected bidder, together with the Contract Documents referred to

therein, including all attachments, appendices, and all documents incorporated by

reference therein.

b) “Contract Documents” means the documents listed in the Agreement, including

any amendments thereto.

c) “Contract Price” means the price payable to the successful/ selected bidder as

specified in the Agreement, subject to such additions and adjustments thereto or

deductions there from, as may be made pursuant to the Contract.

d) “Day” means a calendar day.

e) “Delivery” means the transfer of the Goods from the successful/ selected bidder to

the Purchaser in accordance with the terms and conditions set forth in the

Contract.

f) “Completion” means the fulfilment of the related services by the successful/

selected bidder in accordance with the terms and conditions set forth in the

Contract.

g) “Goods” means all of the commodities, raw material, machinery and equipment,

and/or other materials that the successful/ selected bidder is required to supply to

the Purchaser under the Contract.

h) “Purchaser” means the entity purchasing the Goods and related services, as

specified in the bidding document.

i) “Related Services” means the services incidental to the supply of the goods, such

as insurance, installation, training and initial maintenance and other similar

obligations of the successful/ selected bidder under the Contract.

j) “Subcontractor” means any natural person, private or government entity, or a

combination of the above, including its legal successors or permitted assigns, to

whom any part of the Goods to be supplied or execution of any part of the related

services is subcontracted by the successful/ selected bidder.

k) “Supplier/ Successful or Selected bidder” means the person, private or

government entity, or a combination of the above, whose Bid to perform the

Contract has been accepted by the Purchaser and is named as such in the

Agreement, and includes the legal successors or permitted assigns of the

successful/ selected bidder.

l) “The Site,” where applicable, means the designated project place(s) named in the

bidding document.


Note: The bidder shall be deemed to have carefully examined the conditions,

specifications, size, make and drawings, etc., of the goods to be supplied and related

services to be rendered. If the bidder has any doubts as to the meaning of any portion

of these conditions or of the specification, drawing, etc., he shall, before submitting

the Bid and signing the contract refer the same to the procuring entity and get

clarifications.

6.1. Contract Documents

Subject to the order of precedence set forth in the Agreement, all documents forming

the Contract (and all parts thereof) are intended to be correlative, complementary, and

mutually explanatory.

6.2. Interpretation

a) If the context so requires it, singular means plural and vice versa.

b) Entire Agreement: The Contract constitutes the entire agreement between the

Purchaser and the Supplier/ Selected bidder and supersedes all communications,

negotiations and agreements (whether written or oral) of parties with respect

thereto made prior to the date of Contract.

c) Amendment: No amendment or other variation of the Contract shall be valid

unless it is in writing, is dated, expressly refers to the Contract, and is signed by a

duly authorized representative of each party thereto.

d) Non-waiver: Subject to the condition (f) below, no relaxation, forbearance, delay,

or indulgence by either party in enforcing any of the terms and conditions of the

Contract or the granting of time by either party to the other shall prejudice, affect,

or restrict the rights of that party under the Contract, neither shall any waiver by

either party of any breach of Contract operate as waiver of any subsequent or

continuing breach of Contract.

e) Any waiver of a party’s rights, powers, or remedies under the Contract must be in

writing, dated, and signed by an authorized representative of the party granting

such waiver, and must specify the right and the extent to which it is being waived.

f) Severability: If any provision or condition of the Contract is prohibited or rendered

invalid or unenforceable, such prohibition, invalidity or unenforceability shall not

affect the validity or enforceability of any other provisions and conditions of the

Contract.

6.3. Language

a) The Contract as well as all correspondence and documents relating to the

Contract exchanged by the successful/ selected bidder and the Purchaser, shall

be written in English language only. Supporting documents and printed literature

that are part of the Contract may be in another language provided they are

accompanied by an accurate translation of the relevant passages in the language

specified in the special conditions of the contract, in which case, for purposes of

interpretation of the Contract, this translation shall govern.


b) The successful/ selected bidder shall bear all costs of translation to the governing

language and all risks of the accuracy of such translation.

6.4. Joint Venture, Consortium or Association

a) Unless otherwise specified in the special conditions of the contract, if the Supplier/

Bidder is a joint venture, consortium, or association, all of the parties shall be

jointly and severally liable to the Purchaser for the fulfilment of the provisions of

the contract and shall designate one party to act as a leader with authority to bind

the joint venture, consortium, or association.

b) The composition or the constitution of the joint venture, consortium, or association

shall not be altered without the prior consent of the purchaser.

c) Any change in the constitution of the firm, etc. shall be notified forth with by the

contractor in writing to the purchase officer/RISL/DoIT&C and such change shall

not relieve any former member of the firm, etc., from any liability under the

contract.

d) No new partner/ partners shall be accepted in the firm by the contractor in respect

of the contract unless he/they agree to abide by all its terms, conditions and

deposits with the purchase officer a written agreement to this effect. The

contractor’s receipt for acknowledgement or that of any partners subsequently

accepted as above shall bind all of them and will be sufficient discharge for any of

the purpose of the contract.

e) No new consortium agreement shall be allowed without prior approval of RISL /

DoIT&C during the project period.

f) In Consortium, all the members shall be equally responsible to complete the

project as per their roles & responsibilities; however Lead partner shall give an

undertaking for the successful completion of the overall project. In case of any

issues, Lead partner is the responsible person for all the penalties.

g) The lead bidder is required to do majority (>50%) of the work. However, the lead

bidder and consortium partner is jointly and severely liable for the entire scope of

work and risks involved thereof.

h) The non-lead bidder (consortium partner) is liable for the scope of work for which

they are responsible along with the lead bidder.

i) Any change in the consortium at a later date will not be allowed without prior

permission from the tendering authority/ purchaser.

6.5. Eligible Goods and Related Services

a) For purposes of this Clause, the term “goods” includes commodities, raw material,

machinery, equipment, and industrial plants; and “related services” includes

services such as insurance, transportation, supply, installation, integration, testing,

commissioning, training, and initial maintenance.

b) All articles/ goods being bid, other than those marked in the Bill of Material (BoM)

should be the ones which are produced in volume and are used by a large

number of users in India/ abroad. All products quoted by the successful/ selected

bidder must be associated with specific make and model number, item code and


names and with printed literature describing configuration and functionality. Any

deviation from the printed specifications should be clearly mentioned in the offer

document by the bidder/ supplier.

c) The OEM/ Vendor of the quoted product must have its own registered spares

depot in India having adequate inventory of the equipment being quoted for

providing the necessary spares to meet warranty clause.

d) Bidder must quote products in accordance with above clause “Eligible goods and

related services”.

e) In case of a consortium, a registered Consortium Agreement must be submitted,

duly signed by the consortium members. The Consortium Agreement must clearly

specify the stake of each member and outline their roles and responsibilities.

f) In case of a consortium, one of the members shall be designa“ed as a "Lea”

Partner".

g) The Lead bidder cannot be a part of more than one Consortium for this RFP. Any

Member of consortium cannot bid separately as a sole bidder.

h) The bidder (all consortium partners) must have Company registration certificate,

Registration under labour laws & contract act, valid VAT/ Sales Tax Registration

Certificate, valid Service Tax Registration Certificate and Income Tax Return with

Audit Report from CA. Bidder shall provide an attested copy of all the above-

mentioned certificates along with this bid document.

i) In Consortium all members shall be equally responsible to complete the project;

however LEAD PARTNER shall give an undertaking for successful completion of

the project. In case of any issues, LEAD PARTNER shall be responsible for all the

Liquidated damages and penalties as defined in RFP. The lead partner of this

consortium shall be liable for adherence to all provisions of this Agreement.

j) The lead bidder would be the single point of contact for GoR for this project.

k) Once short-listed in pre-qualification, change of consortium shall not be allowed.

l) All bills by the respective member of consortium shall be raised through Lead

bidder. The bandwidth bills should be raised in the name of RISL and payments to

Bandwidth Bidder shall be made directly by RISL. However, the Lead bidder shall

fully be responsible for proper bill raising and refund of excess payment, if any.

6.6. Notices

a) Any notice given by one party to the other pursuant to the Contract shall be in

writing to the address specified in the contract. The term “in writing” means

communicated in written form with proof of dispatch and receipt.

b) A Notice shall be effective when delivered or on the Notice’s effective date,

whichever is later.

6.7. Governing Law

The Contract shall be governed by and interpreted in accordance with the laws of the

Rajasthan State/ the Country (India), unless otherwise specified in the contract.


6.8. Scope of Supply

a) Subject to the provisions in the bidding document and contract, the goods and

related services to be supplied shall be as specified in the bidding document.

b) Unless otherwise stipulated in this document, the quantity and specifications are

for minimum quantity and configuration respectively. The bidder may supply

higher configuration.

c) Unless otherwise stipulated in the Contract, the scope of supply shall include all

such items not specifically mentioned in the Contract but that can be reasonably

inferred from the Contract as being required for attaining delivery and completion

of the goods and related services as if such items were expressly mentioned in

the Contract.

d) The bidder shall not quote and supply hardware/ software that is likely to be

declared as End of Sale and End of Service/ Support for the period as mentioned

in BoM (Annexure -1) from the last date of bid submission. OEMs are required to

mention this in the MAF for all the quoted hardware/ software. If any of the

hardware/ software is found to be declared as End of Sale/ Service/ Support, then

the bidder shall replace all such hardware/ software with the latest ones having

equivalent or higher specifications without any financial obligation to the

purchaser.

6.9. Delivery & Installation

a) Subject to the conditions of the contract, the delivery of the goods and completion

of the related services shall be in accordance with the delivery and completion

schedule specified in the bidding document. The details of supply/ shipping and

other documents to be furnished by the successful/ selected bidder are specified

in the bidding document and/ or contract.

b) The contract for the supply can be repudiated at any time by the purchase officer,

if the supplies are not made as per RFP specifications after giving an opportunity

to the bidder of being heard and recording the reasons for repudiation.

c) The Supplier/ Selected Bidder shall arrange to supply, install and commission the

ordered materials/ system as per specifications within the specified delivery/

completion period at various departments and/ or their offices/ locations

mentioned in the PO/ WO.

d) Shift/change of place of Installation: The user will be free to shift/change the place

of installation prior to installation within the same city /town/ district/ division. The

successful/ selected bidder shall physically shift equipments/ software/

components to new location and carry out installation at new location (location

details will be provided by the purchaser as and when required) at no extra cost to

purchaser.


6.10. Supplier’s/ Selected Bidder’s Responsibilities

The Supplier/ Selected Bidder shall supply all the goods and related services included

in the scope of supply in accordance with the provisions of bidding document and/ or

contract.

6.11. Purchaser’s Responsibilities

a) Whenever the supply of goods and related services requires that the Supplier/

Selected Bidder obtain permits, approvals, and import and other licenses from

local public authorities, the Purchaser shall, if so required by the Supplier/

Selected Bidder, make its best effort to assist the Supplier/ Selected Bidder in

complying with such requirements in a timely and expeditious manner.

b) The Purchaser shall pay all costs involved in the performance of its

responsibilities, in accordance with the general and special conditions of the

contract.

6.12. Contract Price

a) The Contract Price shall be paid as specified in the contract subject to any

additions and adjustments thereto, or deductions there from, as may be made

pursuant to the Contract.

b) Prices charged by the Supplier/ Selected Bidder for the Goods delivered and the

Related Services performed under the Contract shall not vary from the prices

quoted by the Supplier/ Selected Bidder in its bid, with the exception of any price

adjustments authorized in the special conditions of the contract.

6.13. Recoveries from Supplier/ Selected Bidder

a) Recovery of liquidated damages, short supply, breakage, rejected articles shall be

made ordinarily from bills.

b) The Purchase Officer shall withhold amount to the extent of short supply, broken/

damaged or for rejected articles unless these are replaced satisfactorily. In case

of failure to withhold the amount, it shall be recovered from his dues and

performance security deposit available with RISL.

c) The balance, if any, shall be demanded from the Supplier/ Selected Bidder and

when recovery is not possible, the Purchase Officer shall take recourse to law in

force.

6.14. Taxes & Duties

a) The TDS, Raj-VAT, service tax etc., if applicable, shall be deducted at source/paid

by RISL as per prevailing rates.

b) For goods supplied from outside India, the successful/ selected bidder shall be

entirely responsible for all taxes, stamp duties, license fees, and other such levies

imposed outside the country.

c) For goods supplied from within India, the successful/ selected bidder shall be

entirely responsible for all taxes, duties, license fees, etc., incurred until delivery of

the contracted Goods to the Purchaser.


d) If any tax exemptions, reductions, allowances or privileges may be available to the

successful/ selected bidder in India, the Purchaser shall use its best efforts to

enable the successful/ selected bidder to benefit from any such tax savings to the

maximum allowable extent.

6.15. Copyright

The copyright in all drawings, design documents, source code and other materials

containing data and information furnished to the Purchaser by the Supplier/ Selected

Bidder herein shall remain vested in the Purchaser, or, if they are furnished to the

Purchaser directly or through the Supplier/ Selected Bidder by any third party,

including suppliers of materials, the copyright in such materials shall remain vested in

such third party.

6.16. Confidential Information

a) The Purchaser and the Supplier/ Selected Bidder shall keep confidential and shall

not, without the written consent of the other party hereto, divulge to any third party

any drawings, documents, data, or other information furnished directly or indirectly

by the other party hereto in connection with the Contract, whether such

information has been furnished prior to, during or following completion or

termination of the Contract.

b) The Supplier/ Selected Bidder may furnish to its Subcontractor, if permitted, such

documents, data, and other information it receives from the Purchaser to the

extent required for the Subcontractor to perform its work under the Contract, in

which event the Supplier/ Selected Bidder shall obtain from such Subcontractor an

undertaking of confidentiality similar to that imposed on the Supplier/ Selected

Bidder.

c) The Purchaser shall not use such documents, data, and other information

received from the Supplier/ Selected Bidder for any purposes unrelated to the

Contract. Similarly, the Supplier/ Selected Bidder shall not use such documents,

data, and other information received from the Purchaser for any purpose other

than the design, procurement, or other work and services required for the

performance of the Contract.

d) The obligation of a party under sub-clauses above, however, shall not apply to

information that: -

i. the Purchaser or Supplier/ Selected Bidder need to share with RISL or

other institutions participating in the Contract;

ii. now or hereafter enters the public domain through no fault of that party;

iii. can be proven to have been possessed by that party at the time of

disclosure and which was not previously obtained, directly or indirectly,

from the other party; or

iv. otherwise lawfully becomes available to that party from a third party that

has no obligation of confidentiality.


e) The above provisions shall not in any way modify any undertaking of

confidentiality given by either of the parties hereto prior to the date of the Contract

in respect of the supply or any part thereof.

f) The provisions of this clause shall survive completion or termination, for whatever

reason, of the Contract.

6.17. Sub-contracting

a) The bidder shall not assign or sub-let his contract or any substantial part thereof to

any other bidder without the permission of Purchaser/ Tendering Authority.

b) If permitted, the selected bidder shall notify the Purchaser, in writing, of all

subcontracts awarded under the Contract, if not already specified in the Bid.

Subcontracting shall in no event relieve the Supplier/ Selected Bidder from any of

its obligations, duties, responsibilities, or liability under the Contract.

c) Subcontracts, if permitted, shall comply with the provisions of bidding document

and/ or contract.

d) Subletting of following jobs is permitted subject to fulfilment of all legal and

regulatory guidelines.

i. Field Enginners

ii. Electrical Earthing work

iii. Electrical & LAN wiring

6.18. Specifications and Standards

a) All articles supplied shall strictly conform to the specifications, trademark laid

down in the bidding document and wherever articles have been required

according to ISI/ ISO/ other applicable specifications/ certifications/ standards,

those articles should conform strictly to those specifications/ certifications/

standards. The supply shall be of best quality and description. The decision of the

competent authority/ purchase committee whether the articles supplied conforms

to the specifications shall be final and binding on the supplier/ selected bidder.

b) Technical Specifications and Drawings

i. The Supplier/ Selected Bidder shall ensure that the goods and related services

comply with the technical specifications and other provisions of the Contract.

ii. The Supplier/ Selected Bidder shall be entitled to disclaim responsibility for any

design, data, drawing, specification or other document, or any modification

thereof provided or designed by or on behalf of the Purchaser, by giving a

notice of such disclaimer to the Purchaser.

iii. The goods and related services supplied under this Contract shall conform to

the standards mentioned in bidding document and, when no applicable

standard is mentioned, the standard shall be equivalent or superior to the

official standards whose application is appropriate to the country of origin of the

Goods.

c) Wherever references are made in the Contract to codes and standards in

accordance with which it shall be executed, the edition or the revised version of


such codes and standards shall be those specified in the bidding document.

During Contract execution, any changes in any such codes and standards shall be

applied only after approval by the Purchaser and shall be treated in accordance

with the general conditions of the contract.

d) The supplier/ selected bidder must certify that all the goods are new, unused, and

of the agreed make and models, and that they incorporate all recent

improvements in design and materials, unless provided otherwise in the Contract.

e) The supplier/ selected bidder should further warrant that the Goods shall be free

from defects arising from any act or omission of the supplier/ selected bidder or

arising from design, materials, and workmanship, under normal use in the

conditions prevailing in the place of final destination.

6.19. Packing and Documents

a) The Supplier/ Selected Bidder shall provide such packing of the Goods as is

required to prevent their damage or deterioration during transit to their final

destination, as indicated in the Contract. During transit, the packing shall be

sufficient to withstand, without limitation, rough handling and exposure to extreme

atmospheric temperatures, salt and precipitation, and open storage. Packing case

size and weights shall take into consideration, where appropriate, the remoteness

of the final destination of the Goods and the absence of heavy handling facilities

at all points in transit.

b) The packing, marking, and documentation within and outside the packages shall

comply strictly with such special requirements as shall be expressly provided for in

the Contract, including additional requirements, if any, specified in the contract,

and in any other instructions ordered by the Purchaser.

6.20. Insurance

a) The Goods supplied under the Contract shall be fully insured against loss by theft,

destruction or damage incidental to manufacture or acquisition, transportation,

storage, fire, flood, under exposure to weather and delivery at the designated

project locations, till handover of the project is achieved. The insurance charges

will be borne by the supplier and Purchaser will not be required to pay such

charges if incurred.

b) The goods will be delivered at the FOR destination in perfect condition.

6.21. Transportation

The supplier/ selected bidder shall be responsible for transport by sea, rail and

road or air and delivery of the material in the good condition to the consignee at

destination. In the event of any loss, damage, breakage or leakage or any

shortage the bidder shall be liable to make good such loss and shortage found at

the checking/ inspection of the material by the consignee. No extra cost on such

account shall be admissible.


6.22. Extension in Delivery Period and Liquidated Damages (LD)

a) Except as provided under clause “Force Majeure”, if the supplier/ selected bidder

fails to deliver any or all of the Goods or perform the Related Services within the

period specified in the Contract, the Purchaser may without prejudice to all its

other remedies under the Contract, deduct from the Contract Price, as liquidated

damages, a sum equivalent to the percentage specified in (d) below for each

week or part thereof of delay until actual delivery or performance, up to a

maximum deduction of the percentage specified in the bidding document and/ or

contract. Once the maximum is reached, the Purchaser may terminate the

Contract pursuant to clause “Termination”.

b) The time specified for delivery in the bidding document shall be deemed to be the

essence of the contract and the supplier/ selected bidder shall arrange goods

supply and related services within the specified period.

c) Delivery and installation/ completion period may be extended with or without

liquidated damages, if the delay in the supply of goods or service is on account of

hindrances beyond the control of the supplier/ selected bidder.

i. The supplier/ selected bidder shall request in writing to the Purchaser

giving reasons for extending the delivery period of service, if he/she finds

himself /herself unable to complete the supply of goods or service within

the stipulated delivery period or is unable to maintain prorate progress in

the supply of goods or service delivery. This request shall be submitted as

soon as a hindrance in delivery of goods and service occurs or within 15

days from such occurrence but before expiry of stipulated period of

completion of delivery of goods and service after which such request shall

not be entertained.

ii. The Purchaser shall examine the justification of causes of hindrance in the

delivery of goods and service and the period of delay occurred due to that

and recommend the competent authority on the period of extension which

should be granted with or without liquidated damages.

iii. Normally, extension in delivery period of goods and service in following

circumstances may be considered without liquidated damages:

i. When delay has occurred due to delay in supply or approval of

drawings, designs, plans etc. if the RISL was required to supply or

approve them to the supplier of goods or bidder as per terms of the

contract.

ii. When delay has occurred in supply of materials etc. if these were

required to be supplied to the supplier or bidder by the RISL as per

terms of the contract.

iii. When the delay has occurred in providing space or any other

infrastructure, if RISL was required to provide the same as per the

terms of the agreement.

iv. If the competent authority agrees to extend the delivery period/ schedule,

an amendment to the contract with suitable denial clauses and with or


without liquidated damages, as the case may be, shall be issued. The

amendment letter shall mention that no extra price or additional cost for any

reason, what so ever beyond the contracted cost shall be paid for the

delayed supply of goods and service.

v. It shall be at the discretion of the concerned authority to accept or not to

accept the supply of goods and/ or services rendered by the contractor

after the expiry of the stipulated delivery period, if no formal extension in

delivery period has been applied and granted. The competent authority

shall have right to cancel the contract with respect to undelivered goods

and/ or service.

vi. If DoIT&C or RISL is in need of the good and/ or service rendered after

expiry of the stipulated delivery period, it may accept the services and issue

a letter of extension in delivery period with usual liquidated damages and

denial clauses to regularize the transaction.

d) In case of extension in the delivery and/ or installation and commissioning period

is granted with full liquidated damages, the recovery shall be made on the basis of

following percentages of value of goods or service which the supplier/ selected

bidder has failed to supply/install/ commission complete as per the delivery

schedule mentioned in this RFP:

Sl.

No. Condition LD %*

a. Delay up to one fourth period of the prescribed period of delivery, successful installation and completion of work

2.5 %

b. Delay exceeding one fourth but not exceeding half of the prescribed period of delivery, successful installation and completion of work

5.0 %

c. Delay exceeding half but not exceeding three fourth of the prescribed period of delivery, successful installation and completion of work

7.5 %

d. Delay exceeding three fourth of the prescribed period of delivery, successful installation and completion of work

10.0 %

i. Fraction of a day in reckoning period of delay in supplies, successful

installation and completion of work shall be eliminated, if it is less than half a

day.

ii. The maximum amount of liquidated damages shall be 10% of the contract

value.

iii. *The percentage refers to the payment due for the associated milestone.

6.23. Authenticity of Equipment

a) The selected bidder shall certify (as per Annexure-15) that the supplied goods are

brand new, genuine/ authentic, not refurbished, conform to the description and

quality as specified in this bidding document and are free from defects in material,

workmanship and service.


b) If during the contract period, the said goods be discovered counterfeit/ unauthentic

or not to conform to the description and quality aforesaid or have determined (and

the decision of the Purchase Officer in that behalf will be final and conclusive),

notwithstanding the fact that the purchaser may have inspected and/ or approved

the said goods, the purchaser will be entitled to reject the said goods or such

portion thereof as may be discovered not to conform to the said description and

quality, on such rejection the goods will be at the selected bidder’s risk and all the

provisions relating to rejection of goods etc., shall apply. The selected bidder

shall, if so called upon to do, replace the goods etc., or such portion thereof as is

rejected by Purchase Officer, otherwise the selected bidder shall pay such

damage as may arise by the reason of the breach of the condition herein

contained. Nothing herein contained shall prejudice any other right of the

Purchase Officer in that behalf under this contract or otherwise.

c) Goods accepted by the purchaser in terms of the contract shall in no way dilute

purchaser’s right to reject the same later, if found deficient in terms of the this

clause of the contract.

6.24. Warranty

a) The bidder must supply all items with comprehensive on-site valid warranty for the

period as mentioned in BoM (Annexure –1), from go-live. However, if delay in go

live is more than a month’s time due to reasons ascribed to the purchaser, the

warranty period shall be reduced accordingly.

b) The bidder shall submit a certificate/ undertaking from the respective OEMs as

specified in BoM (Annexure –1), mentioning the fact that the goods supplied are

covered under comprehensive warranty & support for the prescribed period.

c) The purchaser shall give a written notice to the selected bidder stating the nature

of any defect together with all available evidence thereof, promptly following the

discovery thereof. The purchaser shall afford all reasonable opportunity for the

selected bidder to inspect such defects. Upon receipt of such notice, the selected

bidder shall expeditiously cause to repair the defective goods or parts thereof or

replace the defective goods or parts thereof with brand new genuine/ authentic

ones having similar or higher specifications from the respective OEM, at no cost to

the Purchaser. Any goods repaired or replaced by the selected bidder shall be

delivered at the respective location without any additional costs to the purchaser.

d) The selected bidder shall either repair or replace the defective goods or parts

thereof with brand new genuine/ authentic ones having similar or higher

specifications from the respective OEM as per the time period specified under

clause “Service Level Agreement (SLA)”

e) If having been notified, the selected bidder fails to remedy the defect within the

period specified, the purchaser shall impose penalty as specified in RFP.

f) During the warranty period, the bidder shall also be responsible to ensure

adequate and timely availability of spare parts needed for repairing the supplied

goods.


6.25. Patent Indemnity

a) The supplier/ selected bidder shall, subject to the Purchaser’s compliance with

sub-clause (b) below, indemnify and hold harmless the Purchaser and its

employees and officers from and against any and all suits, actions or

administrative proceedings, claims, demands, losses, damages, costs, and

expenses of any nature, including attorney’s fees and expenses, which the

Purchaser may suffer as a result of any infringement or alleged infringement of

any patent, utility model, registered design, trademark, copyright, or other

intellectual property right registered or otherwise existing at the date of the

Contract by reason of: -

i. the installation of the Goods by the supplier/ selected bidder or the use of

the Goods in the country where the Site is located; and

ii. the sale in any country of the products produced by the Goods.

Such indemnity shall not cover any use of the Goods or any part thereof other

than for the purpose indicated by or to be reasonably inferred from the Contract,

neither any infringement resulting from the use of the Goods or any part thereof,

or any products produced thereby in association or combination with any other

equipment, plant, or materials not supplied by the supplier/ selected bidder,

pursuant to the Contract.

b) If any proceedings are brought or any claim is made against the Purchaser arising

out of the matters referred to above, the Purchaser shall promptly give the

supplier/ selected bidder a notice thereof, and the supplier/ selected bidder may at

its own expense and in the Purchaser’s name conduct such proceedings or claim

and any negotiations for the settlement of any such proceedings or claim.

c) If the supplier/ selected bidder fails to notify the Purchaser within thirty (30) days

after receipt of such notice that it intends to conduct any such proceedings or

claim, then the Purchaser shall be free to conduct the same on its own behalf.

d) The Purchaser shall, at the supplier’s/ selected bidder’s request, afford all

available assistance to the supplier/ selected bidder in conducting such

proceedings or claim, and shall be reimbursed by the supplier/ selected bidder for

all reasonable expenses incurred in so doing.

e) The Purchaser shall indemnify and hold harmless the supplier/ selected bidder

and its employees, officers, and Subcontractors (if any) from and against any and

all suits, actions or administrative proceedings, claims, demands, losses,

damages, costs, and expenses of any nature, including attorney’s fees and

expenses, which the supplier/ selected bidder may suffer as a result of any

infringement or alleged infringement of any patent, utility model, registered design,

trademark, copyright, or other intellectual property right registered or otherwise

existing at the date of the Contract arising out of or in connection with any design,

data, drawing, specification, or other documents or materials provided or designed

by or on behalf of the Purchaser.


6.26. Limitation of Liability

Except in cases of gross negligence or willful misconduct: -

a) neither party shall be liable to the other party for any indirect or consequential loss

or damage, loss of use, loss of production, or loss of profits or interest costs,

provided that this exclusion shall not apply to any obligation of the supplier/

selected bidder to pay liquidated damages to the Purchaser; and

b) the aggregate liability of the supplier/ selected bidder to the Purchaser, whether

under the Contract, in tort, or otherwise, shall not exceed the amount specified in

the Contract, provided that this limitation shall not apply to the cost of repairing or

replacing defective equipment, or to any obligation of the supplier/ selected bidder

to indemnify the Purchaser with respect to patent infringement.

6.27. Force Majeure

a) The supplier/ selected bidder shall not be liable for forfeiture of its PSD, LD, or

termination for default if and to the extent that it’s delay in performance or other

failure to perform its obligations under the Contract is the result of an event of

Force Majeure.

b) For purposes of this Clause, “Force Majeure” means an event or situation beyond

the control of the supplier/ selected bidder that is not foreseeable, is unavoidable,

and its origin is not due to negligence or lack of care on the part of the supplier/

selected bidder. Such events may include, but not be limited to, acts of the

Purchaser in its sovereign capacity, wars or revolutions, fires, floods, epidemics,

quarantine restrictions, and freight embargoes.

c) If a Force Majeure situation arises, the supplier/ selected bidder shall promptly

notify the RISL in writing of such conditions and cause thereof within 15 days of

occurrence of such event. Unless otherwise directed by RISL, the supplier/

selected bidder shall continue to perform its obligations under the contract as far

as reasonably practical.

d) If the performance in whole or part or any obligation under the contract is

prevented or delayed by any reason of Force Majeure for a period exceeding 60

days, either party at its option may terminate the contract without any financial

repercussion on either side.

e) In case a Force Majeure situation occurs with the DoIT&C or RISL, the DoIT&C or

RISL may take the case with the supplier/ selected bidder on similar lines.

6.28. Change Orders and Contract Amendments

a) The Purchaser may at any time order the supplier/ selected bidder through Notice

in accordance with clause “Notices” above, to make changes within the general

scope of the Contract in any one or more of the following: -

i. drawings, designs, or specifications, where Goods to be furnished under

the Contract are to be specifically manufactured for the Purchaser;

ii. the method of shipment or packing;

iii. the place of delivery; and


iv. the related services to be provided by the supplier/ selected bidder.

b) If any such change causes an increase or decrease in the cost of, or the time

required for, the supplier’s/ selected bidder’s performance of any provisions under

the Contract, an equitable adjustment shall be made in the Contract Price or in the

Delivery and Completion Schedule, or both, and the Contract shall accordingly

should be amended. Any claims by the supplier/ selected bidder for adjustment

under this clause must be asserted within thirty (30) days from the date of the

supplier’s/ selected bidder’s receipt of the Purchaser’s change order.

c) Prices to be charged by the supplier/ selected bidder for any related services that

might be needed but which were not included in the Contract shall be agreed

upon in advance by the parties and shall not exceed the prevailing rates charged

to other parties by the supplier/ selected bidder for similar services.

6.29. Termination

a) Termination for Default

i. The tender sanctioning authority of RISL may, without prejudice to any other

remedy for breach of contract, by a written notice of default of at least 30 days

sent to the supplier/ selected bidder, terminate the contract in whole or in part:

a. If the supplier/ selected bidder fails to deliver any or all quantities of the

service within the time period specified in the contract, or any extension

thereof granted by RISL; or

b. If the supplier/ selected bidder fails to perform any other obligation under

the contract within the specified period of delivery of service or any

extension granted thereof; or

c. If the supplier/ selected bidder, in the judgement of the Purchaser, is found

to be engaged in corrupt, fraudulent, collusive, or coercive practices in

competing for or in executing the contract.

d. If the supplier/ selected bidder commits breach of any condition of the

contract.

ii. If RISL terminates the contract in whole or in part, amount of PSD may be

forfeited.

iii. Before cancelling a contract and taking further action, advice of senior most

finance person available in the office and of legal adviser or legal assistant

posted in the office, if there is one, may be obtained.

b) Termination for Insolvency

RISL may at any time terminate the Contract by giving a written notice of at least 30

days to the supplier/ selected bidder, if the supplier/ selected bidder becomes

bankrupt or otherwise insolvent. In such event, termination will be without

compensation to the supplier/ selected bidder, provided that such termination will not

prejudice or affect any right of action or remedy that has accrued or will accrue

thereafter to RISL.


c) Termination for Convenience

i. RISL, by a written notice of at least 30 days sent to the supplier/ selected

bidder, may terminate the Contract, in whole or in part, at any time for its

convenience. The Notice of termination shall specify that termination is for the

Purchaser’s convenience, the extent to which performance of the supplier/

selected bidder under the Contract is terminated, and the date upon which

such termination becomes effective.

ii. Depending on merits of the case the supplier/ selected bidder may be

appropriately compensated on mutually agreed terms for the loss incurred by

the contract if any due to such termination.

iii. The Goods that are complete and ready for shipment within twenty-eight (28)

days after the supplier’s/ selected bidder’s receipt of the Notice of termination

shall be accepted by the Purchaser at the Contract terms and prices. For the

remaining Goods, the Purchaser may elect:

a. To have any portion completed and delivered at the Contract terms and

prices; and/or

b. To cancel the remainder and pay to the supplier/ selected bidder an agreed

amount for partially completed Goods and Related Services and for

materials and parts previously procured by the supplier/ selected bidder.

6.30. Exit Management

a) Preamble

i. The word ‘parties’ include the RISL and the selected sole bidder/lead bidder.

ii. This Schedule sets out the provisions, which will apply on expiry or termination

of the Project Implementation and Operations and Management of SLA.

iii. In the case of termination of the Project Implementation and/ or Operation and

Management SLA due to illegality, the Parties shall agree at that time whether,

and if so during what period, the provisions of this Schedule shall apply.

iv. The Parties shall ensure that their respective associated entities carry out their

respective obligations set out in this Exit Management Schedule.

b) Transfer of Assets

i. The selected sole bidder/lead bidder may continue work on the assets for the

duration of the exit management period which may be a 30 days period from

the date of expiry or termination of the agreement, if required by RISL to do so.

During this period, the selected sole bidder/lead bidder will transfer all the

assets in good working condition and as per the specifications of the bidding

document including the ones being upgraded to the department/ designated

agency. The security deposit/ performance security submitted by selected sole

bidder/lead bidder will only be returned after the successful transfer of the

entire project including its infrastructure.

ii. The selected sole bidder/lead bidder, if not already done, will transfer all the

Software Licenses under the name of the RISL during the exit management

period.


iii. RISL during the project implementation phase and the operation and

management phase shall be entitled to serve notice in writing to the selected

sole bidder/lead bidder at any time during the exit management period

requiring the selected sole bidder/lead bidder to provide RISL or its nominated

agencies with a complete and up-to-date list of the assets within 30 days of

such notice.

iv. Upon service of a notice, as mentioned above, the following provisions shall

apply:

a. In the event, if the assets which to be transferred to RISL mortgaged to any

financial institutions by the selected sole bidder/lead bidder, the selected

sole bidder/lead bidder shall ensure that all such liens and liabilities have

been cleared beyond any doubt, prior to such transfer. All documents

regarding the discharge of such lien and liabilities shall be furnished to

RISL or its nominated agencies.

b. All title of the assets to be transferred to RISL or its nominated agencies

pursuant to clause(s) above shall be transferred on the last day of the exit

management period. All expenses occurred during transfer of assets shall

be borne by the selected sole bidder/lead bidder.

c. That on the expiry of this clause, the selected sole bidder/lead bidder and

any individual assigned for the performance of the services under this

clause shall handover or cause to be handed over all confidential

information and all other related material in its possession, including the

entire established infrastructure supplied by selected sole bidder/lead

bidder to RISL.

d. That the products and technology delivered to RISL during the contract

term or on expiry of the contract duration should not be sold or re-used or

copied or transferred by selected sole bidder/lead bidder to other locations

apart from the locations mentioned in the this bidding document without

prior written notice and approval of RISL. Supplied hardware, software &

documents etc., used by selected sole bidder/lead bidder for RISL shall be

the legal properties of RISL.

c) Cooperation and Provision of Information during the exit management

period

i. The selected sole bidder/lead bidder will allow RISL or its nominated agencies

access to the information reasonably required to define the current mode of

operation associated with the provision of the services to enable RISL or its

nominated agencies to assess the existing services being delivered.

ii. The selected sole bidder/lead bidder shall provide access to copies of all

information held or controlled by them which they have prepared or maintained

in accordance with the Project Implementation, the Operation and

Management SLA and SOWs relating to any material aspect of the services

provided by the selected sole bidder/lead bidder. RISL or its nominated

agencies shall be entitled to copy all such information comprising of details


pertaining to the services rendered and other performance data. The selected

sole bidder/lead bidder shall permit RISL or its nominated agencies and/ or

any replacement operator to have reasonable access to its employees and

facilities as reasonably required by RISL or its nominated agencies to

understand the methods of delivery of the services employed by the selected

sole bidder/lead bidder and to assist appropriate knowledge transfer.

d) Confidential Information, Security and Data

The selected sole bidder/lead bidder will promptly on the commencement of the exit

management period supply to RISL or its nominated agencies the following:

i. Documentation relating to Intellectual Property Rights;

ii. Project related data and confidential information;

iii. All current and updated data as is reasonably required for purposes of RISL or

its nominated agencies transitioning the services to its replacement selected

sole bidder/lead bidder in a readily available format nominated by RISL or its

nominated agencies; and

iv. All other information (including but not limited to documents, records and

agreements) relating to the services reasonably necessary to enable RISL or

its nominated agencies, or its replacement operator to carry out due diligence

in order to transition the provision of the services to RISL or its nominated

agencies, or its replacement operator (as the case may be).

v. Before the expiry of the exit management period, the selected sole bidder/lead

bidder shall deliver to RISL or its nominated agencies all new or up-dated

materials from the categories set out above and shall not retain any copies

thereof, except that the selected sole bidder/lead bidder shall be permitted to

retain one copy of such materials for archival purposes only.

e) Transfer of certain agreements

i. On request by Procuring entity or its nominated agencies, the selected sole

bidder/lead bidder shall effect such assignments, transfers, innovations,

licenses and sub-licenses as Procuring entity or its nominated agencies may

require in favour of procuring entity or its nominated agencies, or its

replacement operator in relation to any equipment lease, maintenance or

service provision agreement between selected sole bidder/lead bidder and

third party leasers, operators, or operator, and which are related to the

services and reasonably necessary for carrying out of the replacement

services by RISL or its nominated agencies, or its replacement operator.

ii. Right of Access to Premises: At any time during the exit management period

and for such period of time following termination or expiry of the SLA, where

assets are located at the selected sole bidder/lead bidder’s premises, the

selected sole bidder/lead bidder will be obliged to give reasonable rights of

access to (or, in the case of assets located on a th’rd party's premises, procure

reasonable rights of access to RISL or its nominated agencies, and/ or any

replacement operator in order to inventory the assets.


f) General Obligations of the selected sole bidder/lead bidder

i. The selected sole bidder/lead bidder shall provide all such information as may

reasonably be necessary to effect as seamless during handover as practicable

in the circumstances to RISL or its nominated agencies or its replacement

operator and which the operator has in its possession or control at any time

during the exit management period.

ii. The selected sole bidder/lead bidder shall commit adequate resources to

comply with its obligations under this Exit Management Clause.

g) Exit Management Plan

i. The selected sole bidder/lead bidder shall provide RISL or its nominated

agencies with a recommended exit manageme“t plan ("Exit Manage”ent Plan")

which shall deal with at least the following aspects of exit management in

relation to the SLA as a whole and in relation to the Project Implementation,

the Operation and Management SLA and SOWs.

ii. A detailed program of the transfer process that could be used in conjunction

with a replacement operator including details of the means to be used to

ensure continuing provision of the services throughout the transfer process or

until the cessation of the services and of the management structure to be used

during the transfer; and

iii. Plans for the communication with such of the selected sole bidder/le’d bidder's,

staff, suppliers, customers and any related third party as are necessary to

avoid any material detrimental impact on RISL operations as a result of

undertaking the transfer; and

iv. If applicable, proposed arrangements and Plans for provision of contingent

support in terms of business continuance and hand holding during the

transition period, to RISL or its nominated agencies, and Replacement

Operator for a reasonable period, so that the services provided continue and

do not come to a halt.

v. The Sole bidder/lead bidder shall re-draft the Exit Management Plan annually

after signing of contract to ensure that it is kept relevant and up to date.

vi. Each Exit Management Plan shall be presented by the selected sole

bidder/lead bidder to and approved by RISL or its nominated agencies.

vii. In the event of termination or expiry of SLA, Project Implementation, Operation

and Management SLA or SOWs each party shall comply with the Exit

Management Plan.

viii. During the exit management period, the selected sole bidder/lead bidder shall

use its best efforts to deliver the services.

ix. Payments during the Exit Management period shall be made in accordance

with the Terms of Payment Clause.

x. It would be the responsibility of the selected sole bidder/lead bidder to support

new operator during the transition period.


6.31. Settlement of Disputes

a) General: If any dispute arises between the supplier/ selected bidder and RISL

during the execution of a contract that should be amicably settled by mutual

discussions. However, if the dispute is not settled by mutual discussions, a written

representation will be obtained from the supplier/ selected bidder on the points of

dispute. The representation so received shall be examined by the concerned

Procurement Committee which sanctioned the tender. The Procurement

Committee may take legal advice of a counsel and then examine the

representation. The supplier/ selected bidder will also be given an opportunity of

being heard. The Committee will take a decision on the representation and convey

it in writing to the supplier/ selected bidder.

b) The settlement of Disputes shall be as per the process defined under Rajasthan

Transparency Public Procurement Act 2012.

Legal Jurisdiction: All legal proceedings arising out of any dispute between both

the parties regarding a contract shall be settled by a competent court having

jurisdiction over the place, where agreement has been executed and by no other

court.


7. SPECIAL TERMS AND CONDITIONS OF TENDER & CONTRACT

7.1. Payment Terms and Schedule

a) Payment schedule – Payments to the bidder, after successful completion of the

target milestones (including specified project deliverables), would be made as

under: -

Table 7.1: Payment Terms and schedule

Sl. No.

Deliverable Applicable Payment (Code)

VSAT Solution

1.a. On Successful UAT of each phase for VSAT terminals

40% of CAPEX (Ref. Fin. Bid) of VSAT Terminals of each phase after successful UAT, AND 60% of the remaining CAPEX of VSAT Terminals (Ref. Fin. Bid) of the respective phase, shall be paid in equal instalment per quarter, for 20 quarters, at the end of each quarter

1.b. On Successful UAT of CAPTIVE HUB

40% of CAPEX of CAPTIVE HUB (Ref. Fin. Bid) of each phase after successful UAT, AND 60% of the remaining CAPEX of CAPTIVE HUB (Ref. Fin. Bid) of the respective phase, shall be paid in equal instalment per quarter, for remaining quarters, at the end of each quarter

1.c After GO-LIVE during O&M of each phase upon submission of quarterly deliverables: MIS reports and SLA reports

Applicable OPEX on actuals (Ref. Fin. Bid) of the respective phase, payable on quarterly basis, at the end of each quarter.

1.d Bandwidth availability in each quarter upon submission of quarterly deliverables MIS reports and SLA reports.

Bandwidth charges on actuals (Ref. Fin. Bid) payable on quarterly basis, at the end of each quarter.

1.e Shifting/ Re-orientation charges upon submission of relevant report

Payable on actuals (Ref. Fin. Bid)

Terrestrial Link connectivity

2.a On Successful UAT of each phase for Terrestrial Links equipment

40% of CAPEX (Ref. Fin. Bid) of Terrestrial link equipment


Sl. No.

Deliverable Applicable Payment (Code)

AND 60% of the remaining CAPEX of Terrestrial link equipment (Ref. Fin. Bid), shall be paid in equal instalment per quarter, for 20 quarters, at the end of each quarter

Applicable OPEX of Terrestrial link equipment on actuals (Ref. Fin. Bid), payable on quarterly basis, at the end of each quarter.

2.b Bandwidth availability in each quarter upon submission of quarterly deliverables MIS reports and SLA reports.

Bandwidth charges on actuals (Ref. Fin. Bid) payable on quarterly basis, at the end of each quarter.

Centralized Integrated NOC (CINOC)

3.a. On Successful UAT of CINOC 40% of CAPEX (Ref. Fin. Bid) of CINOC AND 60% of the remaining CAPEX of CINOC (Ref. Fin. Bid), shall be paid in equal instalment per quarter, for 20 quarters, at the end of each quarter

3.b. After GO-LIVE during O&M upon submission of quarterly deliverables: MIS reports and SLA reports

Applicable OPEX of CINOC on actuals (Ref. Fin. Bid), payable on quarterly basis at the end of each quarter.

b) All license cost and any other charges payable to DoT/ISRO/Any other

government agency shall be paid by RISL/DoIT&C directly to the authority.

c) The supplier’s/ selected bidder’s request for payment shall be made to the

purchaser in writing, accompanied by invoices describing, as appropriate, the

goods delivered and related services performed, and by the required documents

submitted pursuant to general conditions of the contract and upon fulfilment of all

the obligations stipulated in the Contract.

d) Due payments shall be made promptly by the purchaser, generally within sixty

(60) days after submission of an invoice or request for payment by the supplier/

selected bidder, and the purchaser has accepted it.

e) The currency or currencies in which payments shall be made to the supplier/

selected bidder under this Contract shall be Indian Rupees (INR) only.

f) All remittance charges will be borne by the supplier/ selected bidder.

g) In case of disputed items, the disputed amount shall be withheld and will be paid

only after settlement of the dispute.


h) Any penalties/ liquidated damages, as applicable, for delay and non-performance,

as mentioned in this bidding document, will be deducted from the payments for

the respective milestones.

i) Taxes (RVAT, income tax, etc.), as applicable, will be deducted at source, from

due payments, as per the prevalent rules and regulations.

7.2. Service Level Standards/ Requirements/ Agreement:

a) Service Level Requirements

1) Service Levels play an important role in defining the Quality of Services (QoS).

The prime objective of service levels is to ensure required uptime of the

Network. bidder shall provide warranty/on-site maintenance, support services

and facilities management services during the period of contract as per SLA

for complete solution.

2) The service levels shall be tracked on a periodic basis and have penalty

clauses on non-adherence to any of them. The bidder shall submit required

reports (Uptime, downtime, service resolution, bandwidth availability,

performance, events etc.) on all the service levels to the Purchaser in

accordance with the specified formats and reporting periods and provide

clarification, if required. The service levels defined below provide for target

level of services required, measurements thereof and associated penalties.

3) Though that bidder is expected to maintain the solution to the highest possible

efficiency, the first month after commissioning (Go-Live) of each component/

site shall be treated for prove–in period and no penalty shall be imposed for

any SLA defaults mentioned in order to facilitate stabilization of operations.

4) In case penalty reaches maximum for three consecutive quarter, the purchaser

may invoke termination clause as per RFP.

5) Service Level Requirements:

a. The bidder has to seek prior approval from the RISL/ DOIT&C for the planned downtime. The planned downtime of maximum 6 hours in a month for VSAT HUB, 4 hours in a quarter for Terrestrial Links and CINOC would be permitted and would not be added to the SLA downtime. Downtime should be planned during weekends and non-prime hours (08:00 PM to 08:00 AM).

b. For some specific cases, the bidder shall be permitted higher downtime subject to justification submitted by the bidder.

c. Any Service(s) unavailability arising from the following shall also not be included in the determination of downtime:

i. Any Fault arising from force majeure events including lightning, power failure, fire, flood and emergency.

ii. The delay in attending the equipment due to reasons not attributable to the bidder (e.g. power failure, premises locked etc) shall be excluded from the downtime.

iii. Tansponder failure/ interference shall be excluded from penalty


d. Calculation of Uptime: Total Uptime (%) will be calculated through following formula: Uptime (%) = 100 x [Total Available time per–Quarter - Downtime]

[Total Available time per Quarter]

Note: i. Total Available time per Quarter = (24 hrs * 60 * N days) – SLA

Exclusion Time ii. N = Number of calendar days in a Quarter iii. SLA Exclusion Time = Clause 7.2.a.5 (a) & (b)

b) Change in Service Level Requirements

1) It is acknowledged that service levels may change as solution evolves over the

course of the contract period. The present SLAs have been worked out on the

basis of current expectation. Service levels between the Purchaser and Bidder

can be revised after the start of operations of solution in view of the

experience gained. The experience gained during this period will be used to

fine tune the SLAs, including parameters, targets and penalties, if required.

2) Any changes to the levels of service provided during the project period will be

requested, documented and negotiated in good faith by both parties. Either

party can request a change. The request will be considered & finalized by

RISL in consultation with succsessful bidder. Changes will be documented as

an addendum to the contract. The request of change in Service Level

parameter by either of the party (ie Purchaser or Bidder) shall not be binding to

other party and shall be applicable on mutual agreement of both the parties.

c) Service Level Agreement (SLA) for VSAT solution

1) Service Window:

Services Parameters

Network availability (Backhaul Connectivity during pre-captive

HUB and Satellite Bandwidth)

24 Hrs.

VSAT Terminal Repair time As per SLA


Table 7.2.1: Service Level Agreement (SLA)

Sl.

No.

Service

Description

Measurement

Parameter

Reporting

Period

Target Service

Level Penalty Remarks

1. Network

availability

(Backhaul

Connectivity and

Satellite

Bandwidth)

Uptime Quarterly 99% For every 0.25%

degradation in the

uptime there will be a

penalty of 0.50% of

quarterly payable

bandwidth charges

Maximum penalty shall not be

more than the Quarterly payable

bandwidth charges for respective

quarter. Failure of either

backhaul or Satellite Bandwidth

shall be consider into account.

2 Availability of

CAPTIVE HUB

Uptime Quarterly 99% 0.5% of the equipment

cost per 24 Hours or

part thereof per

equipment after 24

hours

Maximum penalty per quarter

shall not be more than the 2.5%

of CAPEX of CAPTIVE HUB

3 Equipment Repair

time at Remote

Locations

Time taken to

repair/replace the

faulty equipment

(in days)

Quarterly Within 72 Hours

of lodging of

complaint or

failure

0.5% of the site cost

(CAPEX+OPEX) per 24

Hours or part thereof

per site after 72 hours

Maximum penalty shall not be

more than the CAPEX+OPEX

payable for the site per quarter.

Downtime would starts from the

date and time of reporting of

problem to Helpdesk Operator

4 Availability of

resources

deployed under

the project

No. of days

absent to be

calculated

quarterly.

Quarterly Working Hours –

9:00AM to

6:00PM

Ten Days leave

permitted to each

person per year

1) Program Manager -

Rs. 1500/ per day

2) Project Lead (NOC

+ Network) - Rs.

1500/ per day

3) Technical Specialist

(VSAT + EMS) -

1) Leave should be taken in

such a manner that Project

work is not hampered.

2) On Saturday/ Sundays and

holidays one person out of

three (Program Manager and

Project Lead) shall be

present.


Rs. 1000/ per day

4) IT Management

Engineer - Rs.

1000/ per day

5) IT Helpdesk

Engineers - Rs.

500/- per day

6) NOC Support

Engineers - Rs.

500/- per day

7) VSAT Support

Engineers - Rs.

500/- per day

8) EMS Engineer from

OEM for Design,

Implementation,

and Configuration

of proposed EMS

Tool - Rs. 1500/

per day

9) Field Engineer - Rs.

300/- per day

3) Sufficient leave reserve,

personnel should be

arranged by bidder.


d) Service Level Agreement (SLA) for Terrestrial Link

1) Service Window:

Services Parameters

Link availability 24 Hrs.

Link Repair time As per SLA


Sl. No.

Service Description

Measurement Parameter

Measurement

Period

Target Service Level

Penalty Remarks

1. Terrestrial Link equipment as per BoM i.e. equipment fault

Availability Quarterly 99% 0.1% of the CAPEX+OPEX per 24 Hours or part thereof per equipment after 24 hours

Maximum penalty per quarter shall not be more than the 4% of respective Terrestrial Link equipment cost i.e. CAPEX + OPEX

2. Terrestrial Link Bandwidth i.e. bandwidth failure at SHQ and DHQ

Uptime Quarterly 99% 1% of bandwidth charges for every drop of 0.5% uptime

Maximum penalty per quarter shall not be more than the payable bandwidth charge for the quarter.

3. Terrestrial Link Bandwidth i.e. bandwidth failure at BHQ

Uptime Quarterly 97% 1% of bandwidth charges for every drop of 1% uptime

4. Terrestrial Link Bandwidth i.e. bandwidth failure at Gram panchayat’s/ end-offices

Uptime Quarterly 95%


e) Service Level Agreement (SLA) for CINOC

Definition of Severity Levels for Helpdesk 1. Severity Level 1 (S1): Failures that cause critical degradation of service and require

immediate attention. E.g. Link Down, Server down, Application down, EMS down, helpdesk not accessible etc.

2. Severity Level 2 (S2): For failures causing some degradation of service, but not

rendering crucial portion of the system inoperable such as faulty trunks/extensions, specific location users unable to access application server hosted at RSDC, application requests getting timed-out, roll backs occurrence’s etc.

3. Severity Level 3 (S3): Small failures or failure in external equipment’s interface with the

system, slow response etc.

4. Response Time: The time taken by the helpdesk agent to take ownership of the

fault/events.

5. Resolution Time: The time taken in investigation and rectification of a fault/event. In case

of Third Party Vendor Monitoring (like RajSWAN Operator, Bandwidth Service Provider, SECLAN etc.) resolution time shall mean the time taken by helpdesk agent to close/ re-raise/ re-assign the ticket after verification of fault resolution/status.



Sl. No.

Service Description


Measurement Period

Reporting Time

Resolution Time


Penalty Remarks

1. NOC IT Infrastructure (Hardware/ software including networking components, server infrastructure and EMS tools)

Availability Quarterly NA NA 99% 0.5% of the equipment cost per 24 Hours or part thereof per equipment after 24 hours

Maximum penalty per quarter shall not be more than the 2.5% of CINOC CAPEX

2. Severity 1 Incident – High (Critical)

Response & Resolution Time

Quarterly 10 Minutes

2 Hours (Inclusive of Response Time)

97% Rs. 1000 per incident which breached the Target SLA.

Maximum penalty per quarter shall not be more than the 25% of CINOC OPEX payable for the quarter

3. Severity 2 Incident – Medium (Major)




95% Rs. 500 per incident which breached the Target SLA

4. Severity 3 Incident – Low (Minor)





5. Change Requests Response & Resolution Time

Quarterly 60 minutes

24 hours post approval


6. Third Party Vendor Monitoring



30 minutes 95% Rs. 500 per incident which breached the Target SLA


Sl. No.

Service Description


Measurement Period

Reporting Time

Resolution Time


Penalty Remarks

7. Availability of resources deployed under the project

No. of days absent beyond permitted leave to be calculated quarterly.

Quarterly NA NA No. of days absent to be calculated quarterly

1) Rs. 2000 per day in case of Program Manager & Project Leads 2) Rs. 1500 per day in case of Technical Specialists 3) Rs. 1000 per day in case of IT Management Experts, NOC Support Engineers and VSAT Support Engineers 4) Rs. 500 per day in case of IT Helpdesk Engineers

Maximum penalty per quarter shall not be more than the 15% of Manpower cost payable for the quarter


7.3. Order Placement:

The bidder should place purchase order directly to OEM for equipment (VSAT

Terminal Equipment, EMS Software, EMS Hardware (Servers & PC’s), Router &

Switch, Display Unit, UPS) to be supplied under this RFP. However, the OEM may

supply the equipment to the purchaser through their authorized distributor/channel

partner as per their supply chain management system.

7.4. Change Requests/ Management

a) An institutional mechanism will be set up for taking decisions regarding requests

for changes. The Purchase Committee will set up a Change Control Committee

with members from the procurement bidder and the selected bidder. If it is unable

to reach an agreement, the decision of the Purchase Committee will be final.

b) RISL may at any time, by a written order given to the bidder , make changes

within the general scope of the Agreement in any one or more of the following: -

a. Designs, specifications, requirements which software or service to be

provided under the Agreement are to be specifically developed and

rendered for RISL.

b. The method of deployment, shipping or packing.

c. Schedule for Installation Acceptance.

d. The place of delivery and/or the services to be provided by the bidder.

c) The change request/ management procedure will follow the following steps: -

a. Identification and documentation of the need for the change – The

information related to initiator, initiation date and details of change required

and priority of the change will be documented by RISL.

b. Analysis and evaluation of the Change Request – Impact of the change in

terms of the estimated effort, changed schedule, cost and the items

impacted will be analyzed and documented by the bidder.

c. Approval or disapproval of the change request – RISL will approve or

disapprove the change requested including the additional payments for

software development, quoted man-month rate shall be used for cost

estimation, efforts of all technical resources- project manager, analyst,

software developer, testing engineer, database architecture etc shall be

taken into account for total man-month estimation to carry out the s/w

development resulting from the change request. For all technical resources

irrespective of their experience and 108specialization, the quoted man-

month rate shall be used. Efforts of support staff shall not be taken into

consideration for this purpose.

d. Implementation of the change – The change will be implemented in

accordance to the agreed cost, effort, and schedule by the selected bidder.

e. Verification of the change – The change will be verified by RISL on

implementation of the change request.

d) All changes outside the scope of supplies agreed to herein which may have likely

financial implications in terms of the overall cost/ time of the project shall be


undertaken by SI only after securing the express consent of RISL. In the event

that the consent of RISL is not received then the change will not be carried out.

e) While approving any change request, if required, RISL may ask the bidder to

deploy the required resources on-site.

f) If any such change outside the scope of supplies agreed to herein causes an

increase or decrease in cost of, or the time required for, firm’s performance of any

provisions under the Agreement, equitable adjustments shall be made in the

Agreement Price or Delivery Schedule, or both, and the Agreement shall

accordingly be amended. Any claims by firm for adjustment under this must be

asserted within 30 (thirty) days from the date of SI receiving the RISL change

order which shall not be unreasonably withheld or delayed.


ANNEXURE 1: BILL OF MATERIAL (BOM)

Sl. No. Item Qty. Unit Tech Specs (Ref.)

MAF required

(Y/N)

End of Sale / End of Service

requirement in MAF

Period of Onsite

Comprehensive OEM

Warranty (in yrs.)

Period of end of sale

(in month

s)

Period of end

of service

(in yrs.)

Period of back to back support,

updates and patches (in yrs.)

1.0 Equipment’s of VSAT CAPTIVE HUB (Ku-band or XC-Band)

1.1 VSAT HUB 1 No. Item No.1.1

Y Y 5 12 5 5

1.2 VSAT Hub Baseband 1 No. Item No.1.2

Y Y 5 12 5 5

1.3 Hub Antenna (9 Meter nominal diameter)

1 No. Item No.1.3

Y Y 5 12 5 5

1.4 Block-Up Convertor (High Power amplifier) and LNB for HUB

1 No. Item No.1.4

Y Y 5 12 5 5

1.5 20KVA UPS 2 No. Item No.5 Y Y 5 12 5 5

1.6 42U Rack 1 No. Item No.17

Y Y 5 12 5 5

1.7 Preparation of Earth 1 No. Item No.21

NA NA NA NA NA NA

1.8 UTP CAT6 Cable with fitting charges

200 Mtrs. Item No.20.1

Y Y 5 12 5 5

1.9 UTP Patch Cord - 7ft. 20 No. Item No.20.2

N N N NA NA NA

1.10 Information/Outlets (I/O) 10 No. Item No.20.3

N N N NA NA NA

1.11 Spectrum analyser (9 KHz – 26 GHz) with 5 year AMC

1 No. To be attached

N N N N N N

1.12 Power meter with sensor and Toolkit with 5 year AMC

1 No. To be attached

N N N N N N

1.13 Additional Equipment or Items (Upload scanned pdf as per Annexure-11, if required)

1 As applicable

To be attached

with Annex-11

N N N NA NA NA



MAF required

(Y/N)


requirement in MAF

Period of Onsite

Comprehensive OEM

Warranty (in yrs.)


(in month

s)

Period of end

of service

(in yrs.)



2 Equipment’s of VSAT Remote Location (Ku-band or XC-Band)

2.1 VSAT MODEM (IDU) (512Kbps) 3600 No. Item No.2.1.a

Y Y 5 12 5 5

2.2 Out Door Unit (ODU) (2W) 3600 No. Item No.2.1.b

Y Y 5 12 5 5

2.3 VSAT MODEM (IDU) (1Mbps) 3600 No. Item No.2.2.a

2.4 Out Door Unit (ODU) (4W) 3600 No. Item No.2.2.b

2.5 Antenna Unit 7200 No. Item No.2.3

Y Y 5 12 5 5

2.6 Portable VSAT – BUC 2 No. Item No.3.1

Y Y 5 12 5 5

2.7 Portable VSAT – Antenna Unit 2 No. Item No.3.2

Y Y 5 12 5 5

2.8 Monkey Deterrent 1000 No. Item No.4 N N N NA NA NA

2.9 1 KVA UPS 7200 No. Item No.6 Y Y 5 12 5 5

2.10 8 port L2 switch 7200 No. Item No.7 Y Y 5 12 5 5

2.11 4U Wall Mount Rack 7200 No. Item No.8 Y Y 5 12 5 5


NA NA NA NA NA NA

2.13 UTP CAT6 Cable (60 mtr. Per site) with fitting charges


Y Y 5 12 5 5

2.14 UTP Patch Cord – 7ft. 7200 No. Item No.20.2

N N N NA NA NA

2.15 Information/Outlets (I/O) (7 per site)

50400 No. Item No.20.3

N N N NA NA NA


1 As applicable

To be attached

with Annex-11

N N N NA NA NA



MAF required

(Y/N)


requirement in MAF

Period of Onsite

Comprehensive OEM

Warranty (in yrs.)


(in month

s)

Period of end

of service

(in yrs.)



3 Equipment’s for Terrestrial Link connectivity

3.1 MODEM 4000 Pair Item No.9 Y Y 5 12 5 5

3.2 ROUTER 2000 No. Item No. 10

Y Y 5 12 5 5

3.3 8 port L2 switch 2000 No. Item No.7 Y Y 5 12 5 5

3.4 1 KVA UPS 2000 No. Item No.6 Y Y 5 12 5 5


NA NA NA NA NA NA

3.6 4U Wall Mount Rack 2000 Mtrs. Item No. 8 Y Y 5 12 5 5

3.7 UTP CAT6 Cable (60 mtr. Per site) with fitting charges

120000 No. Item No.20.1

N N N NA NA NA


N N N NA NA NA


14000 No. Item No.20.3

Y Y 5 12 5 5


1 As applicable

To be attached

with Annex-11

N N N NA NA NA


MAF required

(Y/N)


requirement in MAF

Period of Onsite

Comprehensive OEM

Warranty (in yrs.)


(in month

s)

Period of end

of service

(in yrs.)



4 Equipment’s for Centralized Integrated NOC (CINOC)

4.1 Enterprise Management System (EMS)

1 No. Item No.11

Y Y 5 12 5 5

4.2 Servers for EMS solution (as per Annex-27)

1 No. Item No.12

Y Y 5 12 5 5

4.3 10KVA UPS 2 No. Item No.13

Y Y 5 12 5 5

4.4 Router 3 No. Item No.14

Y Y 5 12 5 5



MAF required

(Y/N)


requirement in MAF

Period of Onsite

Comprehensive OEM

Warranty (in yrs.)


(in month

s)

Period of end

of service

(in yrs.)



4.5 24port Managed L3 switch with Jack Panel

2 No. Item No.15

Y Y 5 12 5 5

4.6 24 port Managed L2 switch with Jack Panel

3 No. Item No.16

Y Y 5 12 5 5

4.7 42U Rack 2 No. Item No.17

Y Y 5 12 5 5

4.8 Desktop PC-1 with Dual Monitor 20 No. Item No.18.1

Y Y 5 12 5 5

4.9 All-in-One Desktop PC-2 30 No. Item No.18.2

Y Y 5 12 5 5

4.10 Display Units (LED LCD professional display)

12 No. Item No.19.1

Y Y 5 12 5 5

4.11 Display Controller for Video Wall 1 No. Item No.19.2

Y Y 5 12 5 5


NA NA NA NA NA NA

4.13 UTP CAT6 Cable (50 mtr. Per PC) with fitting charges


Y Y 5 12 5 5


N N N NA NA NA

4.15 Information/Outlets (I/O) 100 No. Item No.20.3

N N N NA NA NA


1 As applicable

To be attached

with Annex-11

N N N NA NA NA



MAF required

(Y/N)


requirement in MAF

Period of Onsite

Comprehensive OEM

Warranty (in yrs.)


(in month

s)

Period of end

of service

(in yrs.)



5 Bandwidth for VSAT Solution

5.1 4 Mbps Pooled VSAT Bandwidth for Data

1 No. As per RFP

NA NA NA NA NA NA

5.2 1 Mbps Pooled VSAT Bandwidth for Data (Additional Bandwidth)

20 No. As per RFP

NA NA NA NA NA NA

5.3 10 Mbps Pooled VSAT Bandwidth for Voice, Video and Multicasting

1 No. As per RFP

NA NA NA NA NA NA

5.4 1 Mbps Pooled VSAT Bandwidth for Voice, Video and Multicasting (Additional Bandwidth)

2 No. As per RFP

NA NA NA NA NA NA

5.5 8 Mbps Leased Line VSAT Backhaul Bandwidth at DoIT&C, Jaipur

1 No. As per RFP

NA NA NA NA NA NA

5.6 1 Mbps Leased Line VSAT Backhaul Bandwidth at DoIT&C, Jaipur (Additional Bandwidth)

16 No. As per RFP

NA NA NA NA NA NA


MAF required

(Y/N)


requirement in MAF

Period of Onsite

Comprehensive OEM Warranty

(in yrs.)

Period of end of sale (in months)

Period of end of

service (in yrs.)

Period of back to

back support,

updates and patches (in

yrs.)

6. Bandwidth for Terrestrial connectivity

6.1 1 Mbps 700 No. As per RFP NA NA NA NA NA NA




6.5 Up-gradation charges per 2Mbps

300 No. As per RFP NA NA NA NA NA NA



MAF required

(Y/N)


requirement in MAF

Period of Onsite

Comprehensive OEM Warranty

(in yrs.)

Period of end of sale (in months)

Period of end of

service (in yrs.)

Period of back to

back support,

updates and patches (in

yrs.)

6.6 Aggregated bandwidth charges per 50 Mbps at SHQ

6 No. As per RFP NA NA NA NA NA NA

Note:

a) The Bidder shall be responsible for end-to-end implementation and shall quote and provide/supply any items not included in the bill of

materials but required for commissioning of the required solution. Details of any additional item/ equipment (if required) shall be mentioned in

Annexure-21 (Components Offered) in the technical Bid and quotes for such items shall be used for the purpose of Financial Bid evaluation.

The details of such items shall also be uploaded along with Financial Bid (BoQ) in scanned pdf format as per Annexure-11. Purchaser shall

not pay for any such items, which have not been quoted by the bidder in the bid but are required for successful completion of the overall

project. The Financial Bid evaluation shall take into account all the components and their cost as quoted by the respective bidders for the

end-to-end implementation of the overall solution.

b) It shall be the responsibility of bidder to get OEM warranty executed and operated.

c) The bidder is required to fill the total cost of additional items as mentioned in (a) above, in the financial bid (BoQ)

d) The quantities mentioned above are indicative however, the payments shall be made on actuals.

e) Provisional delivery and installation locations are provided in the Annexure-25.

f) Detailed Technical Specification are given in the Annexure-2


ANNEXURE-2: TECHNICAL SPECIFICATIONS

1) Bidder should ensure that all the software, hardware, peripherals, accessories, sub-

components required for the functionality and completeness of the solution, including

devices, equipment, accessories, patch cords (copper / fiber), cables, software, licenses,

development / testing kits, tools, etc. should also be provisioned according to the

requirements of the solution. Also, any additional components, sub-components,

assemblies, sub-assemblies that may be required to meet the desired performance

requirements will have to be provisioned by the bidder at no additional cost.

2) Irrespective of how all the required features are controlled within the system, the entire

solution should work without any performance degrade.

3) The network deployed should work on IPv4 and IPv6 from day one.

4) All articles supplied shall strictly conform to the specifications, trademark laid down in the

tender form and wherever articles have been required according to ISI/ISO/other

specifications / certifications, those articles should conform strictly to those specifications/

certifications.

5) The supply shall be of best quality and description. The decision of the purchase officer/

purchase committee whether the articles supplied conforms to the specifications shall be

final and binding.

A.VSAT Solution

i. The bidder is required to propose VSAT solution either in Ku-band or Extended

C band and quote the financial bid (BoQ) accordingly.

ii. All the VSAT bandwidth specified in RFP are for throughput only and exclusive

of overheads.

iii. The rate of VSAT terminals for both 2W/512 Kbps and 4W/1Mbps has been asked

in the financial bid. The quantities mentioned (3600 each) are for evaluation

purpose only, however the purchaser reserves the right to place order for

2W/512 Kbps and 4W/1Mbps units in any ratio (up to full quantity of any of 2W or

4W).

A1. Specifications for Ku-band (HUB, Remote Location & Portable VSAT):

Item No.1: CAPTIVE VSAT HUB (Ku-band)

Item No.1.1: VSAT HUB (Ku-band)

Sl.

No. Specifications

Compliance

(Yes/ No)

Pg. No. of

Tech.

specs

attached

Make offered

Model Offered

A VSAT Network

A.1 VSAT network Operating in Ku band (Rx 10.95 to

12.75 GHz and Tx 13.75 to 14.5 GHz)

1.0 Equipment and facilities at Hub

1.1 Nominal 9.0 Meter Ku band dual reflector Hub

Antenna with four port linear polarization feed,

motorized polarization rotation drive, automatic

satellite tracking capabilities


Sl.

No. Specifications

Compliance

(Yes/ No)

Pg. No. of

Tech.

specs

attached

1.2 Low Noise (Temperature) Amplifier / Block Down

Converter should operate in Ku band frequency of

10.95 to 12.75 GHz and should be in redundant auto-

changeover configuration. Noise temperature of the

LNA / LNBC should be less than 75 Degrees K @ 25

Degrees Celsius. Universal LNB to be provided or

bidder should replace LNB on satellite change

without addl. cost

1.3 Up-link transmitter should be a 200 Watts Block Up-

Converter (BUC) in 1+1 configuration with auto

changeover and should operate in the KU Band

frequency Tx 13.75 to 14.5 GHz.

1.4 Inter-facility Links up-to 75 meters or as per actual

length between Antenna and Hub equipment building

including line amplifiers to compensate losses if

necessary.

1.5 Base band equipment at the Hub to cater for required

number of inbound data links and one outbound

carrier, should be in redundant configuration

including redundant power supplies. The system

should be of modular architecture for easy up-

gradation of network capacity. All the critical and

traffic handling components of the hub should meet

overall CAPTIVE HUB service availability

requirement (up time) of at least 99.9%. Hub

Components should be hot standby in auto

redundant configuration. Hub components in N: 1

redundancy.

1.6 Network Management System (NMS) to monitor and

manage configuration of all remote VSAT units

should have:

1. Graphical GUI Interface using High resolution color

display monitoring screens

2. Fully redundant system configuration, including

redundant power supplies

3. SNMP based monitoring of remotes for fault

detection and tracking

4. Facility to remotely monitor the NMS via Internet.

1.7 The Hub should be configurable for Geo-redundancy

(for future requirements) with redundant hub

automatically taking over network control in case of

failure of main hub.

1.8 The hub should have the capability to operate over


Sl.

No. Specifications

Compliance

(Yes/ No)

Pg. No. of

Tech.

specs

attached

multiple transponders.

1.9 The VSAT network system should operate in Star

Mode.

1.10 Fully redundant Outbound carrier system should

have:

1. Capability to expand Data rate up-to 60 Mbps and

should use DVB-S2 standard.

2. Automatic up-link Power Control (AUPC) and

facility to compensate rain attenuation with automatic

coding changes as additional protection.

3. Multiple modulation capabilities such as QPSK,

8PSK, 16 APSK

1.11 The inbound access mechanism should be MFTDMA

for sharing of inbound channels among the VSATs.

1.12 Should be capable of configuring 10000 remote

VSATs from day one and scalable to 15000 for future

requirements.

2 The HUB should support Remote terminals as

specified in Item No.2

2.1 Nominal size of VSAT terminal Antennas should be:

1.2 Meters for fixed VSATs

2.2 The VSAT antenna mount for fixed locations should

be suitable for mounting on ground or rooftop. It

should be possible to point antennas to any

geostationary satellite ( at least over 55 degrees East

to 115 degrees East longitude arc)

2.3 The modem should have Automatic (up-link) Power

Control capability to compensate for rain attenuation

2.4 The system should support Remote software Update

via satellite

Item No.1.2: VSAT Hub Baseband (Ku-band)

Particulars Specifications Compliance

(Yes/ No)

Pg. No. of Tech. specs

attached

Make offered

Model offered

(1) Network Type Two-Way, Interactive, Multi transponder, Geographical redundant Hub (Future requirement)

(2) Topology support Star



(Yes/ No)


attached

(3) Access method DVB-S2 ACM (Outbound) MFTDMA (Inbound)

(4) Modulation Outbound (QPSK, 8PSK, 16APSK) and Inbound (QPSK)

(5) Data rate support Outroute – Min. 60Mbps Inroute – Min. 30 Mbps

(6) Monitor & Control Protocol SNMP-based via LAN Interface

(7) Protocols support TCP, UDP, ICMP, NAT, DHCP, DNS Caching, IGMP, Static Routes, Ipv6, IPSec

Operational Enhancements: Multi priority level QoS with capability to define CIR, CBR per VSAT and group of VSAT level. TCP Acceleration, HTTP Acceleration.

(8) Others L3 managed switch as per requirement

(8) Operating Temperature 0° to +30°C

Item No.1.3: Hub Antenna (9 Meter nominal diameter) (Ku-band)

Particulars Antenna Specification Compliance

(Yes/ No)


attached

Make offered Model Offered

1. Feed Type Ku-band 4-Port

2. Pole Type Linear Pol Feed

3. Optics Type Dual-Reflector, Cassagrain or Gregorian system

4. Reflector Material Stretched Formed Aluminium

5. Frequency (GHz) Rx: 10.95 -12.75 Tx: 13.75-14.5

6. Antenna Gain at Midband, dBi

Rx: 59.0 min. Tx: 60.0 min.

7. Antenna Noise Temperature (Clear Sky Conditions at 20˚C (68˚F)

a) 10˚ Elevation 70 K

b) 30˚ Elevation 56 K

c) 50° Elevation 53 K

8. VSWR Performance

Rx: 1.3:1 Tx: 1.3:1

9. Port-to-Port Isolation

a) Tx/Rx 75 dB

b) Tx/Tx 35 dB

c) Tx Power handling Capacity

Total 2.0 KW for antenna (including both TX ports) with 1 KW per TX port



(Yes/ No)


attached

10. Side lobe pattern to meet relevant Regulations

FCC regulation 25-209, Eutelsat standards and ITU-R, S.580-5 and S.465-5. It should comply latest TEC guidelines in all cases of specifications stated in this document.

11. Antenna Pointing Range Course/(Continuous)

a) Elevation 5˚ (90˚)

b) Azimuth 180˚ (minimum 120˚ continuous)

c) Polarization 100 deg (+/- 50 deg)

12. Antenna Mount Kingpost antenna mount

13. Environmental Specifications

a) Operational Temperature

0˚C to 50˚C

b) Operational within tracking accuracy for Wind speeds

70Km/h

c) Survival Winds 200 km/h

d) Seismic (Earthquakes) survival

1G Vertical and Horizontal Acceleration (8.3 Richter Magnitude and 11 Modified Mercalli Scale)

e) Relative Humidity 0 to 100%

f) Rain Up to 102 mm (4 inch per hour)

g) Solar Radiation 1135 Watts/m2 (360 BTU/h/ft2)

Item No.1.4: Block-Up Convertor (High Power amplifier) and LNB for HUB (Ku-band)

Particulars Specifications – 200 W BUC Compliance

(Yes/ No)

Pg. No. of

Tech.

specs

attached

1. Output Frequency Ku-Band – 13.75-14.5 GHz

2. Type Outdoor Unit

3. Available Power

a) Output P (Sat) 200W Guaranteed over full frequency

13.75-14.5 and temp. range

b) Output Connector WR75G Waveguide

c) Impedance 50 ohm

d) VSWR 1.25:1 Maximum

4. Gain Linear

a) KU Band 65 dB min.

5. Input

a) Frequency L band

b) Impedance 50 ohm

c) Noise Figure 8 dB typical, 10 dB maximum @

maximum gain (15 dB for Ku-Band)




(Yes/ No)

Pg. No. of

Tech.

specs

attached

e) Connector Type N

6. Sample Ports

a) Output Sample Type N, 50 ohm

7. Remote Control

a) Com Port RS-485 or RS-232

8. Environmental

and Power

a) Operating Temp. -5° to +55°C in case of outdoor unit.

b) Operating

Humidity

0 to 100% condensing for outdoor unit

5 to 95% non-condensing for indoor

unit

c) Power 180 to 260 VAC, 47 to 53 Hz

10. Specifications Phased Locked Loop (PLL) LNB:

a) RF input

Frequency Range

10.95 to 12.75 Ghz

b) Noise

temperature

75 deg K or better

c) Noise Figure 1.0 dB or better

d) Gain 60 dB or better

e) RF Input Interface WR-75G

f) Output Interface N-Type or F-Type

Item No. – 2: VSAT equipment at remote location (Ku-band)

Item No. – 2.1 (a): VSAT MODEM (IDU) (Ku-band) (512Kbps)

Particulars Specification Compliance (Yes/ No)


attached

Make Offered

Model Offered

1. In route

a) In route data rate capability

Must support minimum 512 kbps throughput or higher data rate.

b) Modulation Must support QPSK and may support better modulation tech.

c) In route Access FTDMA / MFTDMA

d) Bit Error Rate (BER) Better than 1 x 10 -7

2. Out route

a) Out Route Data rate Up to 60 Mbps

b) Out route format DVB – S2 ACM

c) Modulation QPSK , 8PSK, 16APSK

d) Bit Error Rate( BER) Better than 1 x 10 -7

3. Physical Interface




attached

a) No. of Ethernet Ports Minimum one Ethernet port

b) Port Speeds 10/100 Mbps

c) Data Transport Protocols TCP/IP and UDP, TCP acceleration

4.Other essential Features

The IDU shall support -

Should be Ipv4 & Ipv6 (dual stack) compliant from day one

Packet filtering

TCP spoofing, HTTP acceleration

QOS on both inbound and outbound

It should have IPSec for data security.

Should support/pass-through GRE Tunnelling traffic

Access Schemes on Inbound

1.Guaranteed bandwidth, MFTDMA

2.Bandwidth on Demand, CIR, CBR

3.Slotted Aloha

Any two of the above

4. Environmental specifications

Temperature 0° to 45° C operating, -20° to 55°C Storage

Humidity 95% RH Non condensing at 0° to 40° C

Item No. – 2.1 (b): Out Door Unit (ODU) (Ku-band) (2 watt)


Pg. No. of Tech. specs attached

Make Offered

Model Offered

1. BUC

a) Power Output Minimum 2 Watt or higher (Should support 512 kbps in route) , Power should be adjustable to counter rain-fade, dust storm fade effect to maintain the quality of communication

b) Transmit (Output) frequency 13.75-14.50 G Hz

c) Receive (Input) frequency 950 to 1700 MHz, L band

d) DC power requirement From IDU 2. LNB

a) Receive Frequency 10.95 to 12.75 GHz




(Universal LNB to be provided or bidder should replace LNB on satellite change without addl. cost)

b) Output Frequency 950 to 1700 MHz

c) DC power requirement From IDU 3.Environmental specification of ODU

Temperature Range -5° to +50° C (operating)

-20° to +60° C (storage)

Item No. – 2.2 (a): VSAT MODEM (IDU) (Ku-band) (1Mbps)



attached

Make Offered

Model Offered

1. In route

a) In route data rate capability

Must support minimum 1Mbps

throughput or higher data rate.

b) Modulation Must support QPSK and may support better modulation tech.



2. Out route








c) Data Transport Protocols TCP/IP and UDP, TCP acceleration



Should be Ipv4 & Ipv6 (dual stack) compliant from day one

Packet filtering

TCP spoofing, HTTP acceleration

QOS on both inbound and outbound

It should have IPSec for data security.

Should support/pass-through GRE Tunnelling traffic

Access Schemes on Inbound

1.Guaranteed bandwidth, MFTDMA

2.Bandwidth on Demand, CIR,




attached

CBR

3.Slotted Aloha



Temperature 0° to 45° C operating, -20° to 55°C Storage

Humidity 95% RH Non condensing at 0° to 40° C

Item No. – 2.2 (b): Out Door Unit (ODU) (Ku-band) (4 watt)



Make Offered

Model Offered

1. BUC

a) Power Output Minimum 4 Watt or higher (Should support 1Mbps in

route) , Power should be adjustable to counter rain-fade, dust storm fade effect to maintain the quality of communication



d) DC power requirement From IDU

2. LNB

a) Receive Frequency 10.95 to 12.75 GHz (Universal LNB to be provided or bidder should replace LNB on satellite change without addl. cost)


c) DC power requirement From IDU

3.Environmental specification of ODU



Item No. – 2.3: Antenna Unit (Ku-band)

Particulars Specification Compliance

(Yes/ No)

Pg. No. of

Tech. specs

attached

Make Offered

Model Offered

a) Antenna Size

(Diameter) 1.2 Meter or higher,



(Yes/ No)

Pg. No. of

Tech. specs

attached

b) Mount Type Non-Penetrating mount,

Elevation over Azimuth

c) Type of Feed Offset feed

d) Operating frequency Ku band

e) Tx Gain (Mid Band) 43.0 dBi

f) Rx Gain (Mid Band) 41.5 dBi

g) Antenna Adjustment

Range

In Azimuth 0° to 360°

Continuous Fine

In Elevation -5° to 90°

continuous

h) Wind condition a) Operational -80 Kmph

b) Survival -200Kmph

i) Reflector Material Made of SMC Material or

other equivalent material

Item No. 3: Portable VSAT System (Ku-band)

Item No. 3.1: Portable VSAT – BUC (Ku-band)


(Yes/ No)

Pg. No. of

Tech.

specs

attached

Make offered

Model offered

1. Frequency Range 13.75 – 14.50 GHz

2. Input Frequency 950 to 1700 MHz

3. Output P (Sat) 16 Watt

4. Gain (nominal) 65 dB

5. Power Consumption (typical) 130 W

6. Input VSWR 02:01

7. Input Interface 50 ohm N-Type female

8. Output Interface WR75G / standard

9. Operating Temperature -5° to +55°C

10. Relative Humidity up to 100%

11. External Reference

Frequency

10 MHz

2. LNB

a) Receive Frequency 10.95 to 12.75 GHz (Universal LNB to be provided)


c) DC power requirement From modem


Item No. 3.2: Portable VSAT – Antenna Unit (Ku-band)


(Yes/ No)


attached

Make offered Model offered

1. Antenna size and reflector

Diameter: 1.2m; segmented carbon fibre minimum 4 piece reflector

2. Operational frequency band

Rx: 10.95 to 12.75 GHz and Tx: 13.75-14.5GHz

3. Antenna Rx: 41 dBi and Tx: 43 dBi

4. Polarization +/- 90 deg

3 Axis adjustment range

Elevation: 0-90 Degrees of reflector bore size Azimuth: 360 deg continuous

6. Operations Mode Manual

7. Set-up time from equipment installation on the ground up-to establishment of communication link

Around 30 Minutes

8. Climatic conditions for operation within specifications

Temp: 0 to +60 deg C Wind Speed: 45kmph; Upto 70kmph with ballast / pegging

9. Carrying weight in packed conditions

Gross weight ≤100 Kilograms and ≤32 Kilograms per package. The cases/ box should be airline checkable.

10. Box Material 3 Cases OEM Box

11. Satellite Signal level indicator

External, capable of operating in the proposed network

12. Inclinometer External, Good quality Inclinometer with non-magnetic base and accuracy of 1 degree for measuring elevation angle during antenna installation.

13. Compass External, Good quality aluminium housing liquid filled pocket survey compass with accuracy of 1 degree for measuring azimuth angle during antenna installation.

14. Handheld GPS External, Good quality handheld, water proof GPS with rechargeable battery (with 230 V AC charger), for showing longitude and latitude of any place in India region


A2. Specifications for Extended C-band (XC) (HUB, Remote Location & Portable VSAT):

Item No. 1: CAPTIVE VSAT HUB (Extended C-band)

Item No.1.1: VSAT HUB (Extended C-band)

Sl. No.

Specifications Compliance

(Yes/ No)


attached

Make offered Model offered

A VSAT Network

A.1 VSAT network Operating in XC band (Rx 4.5 to 4.8 GHz and Tx 6.725 to 7.025 GHz)

1.0 Equipment and facilities at Hub

1.1 Nominal 9.0 Meter XC band dual reflector Hub Antenna with four port linear polarization feed, motorized polarization rotation drive, automatic satellite tracking capabilities.

1.2 Low Noise (Temperature) Amplifier / Block Down Converter and should operate in Ku band frequency band of 4.5 to 4.8 GHz should be in redundant auto-changeover configuration. Noise temperature of the LNA / LNBC should be less than 35 Degrees K @ 25 Degrees Celsius

1.3 Up-link transmitter should be a 400 Watts RF System (1+1 configuration with auto changeover) and should operate in the XC Band frequency 6.725 -7.025 GHz

1.4 Inter-facility Links up-to 75 meters or as per actual length between Antenna and Hub equipment building including line amplifiers to compensate losses if necessary

1.5 Base band equipment at the Hub to cater for required number of inbound data links and one outbound carrier, should be in redundant configuration including redundant power supplies. The system should be of modular architecture for easy up-gradation of network capacity. All the critical and traffic handling components of the hub should meet availability requirement (up time) of at least 99.9%

1.6 Network Management System (NMS) to monitor and manage configuration of all remote VSAT units should have: 1. Graphical GUI Interface using High resolution color display monitoring screens 2. Fully redundant system configuration, including redundant power supplies 3. SNMP based monitoring of remotes for fault detection and tracking 4. Facility to remotely monitor the NMS via Internet.

1.7 The Hub should be configurable for Geo-redundancy ( for future requirements) with redundant hub automatically taking over network control in case of failure of main hub

1.8 The hub should have the capability to operate over


Sl. No.

Specifications Compliance

(Yes/ No)


attached

multiple transponders

1.9 The VSAT network system should operate in Star Mode

1.10 Fully redundant Outbound carrier system should have: 1. Capability to expand Data rate up-to 60 Mbps and should use DVB-S2 standard. 2. Automatic up-link Power Control (AUPC) and facility to compensate rain attenuation with automatic coding changes as additional protection. 3. Multiple modulation capabilities such as QPSK, 8PSK, 16 APSK

1.11 The inbound access scheme should have options of MF-TDMA or similar mode to minimize blocking of uplink traffic.

1.12 Should be capable of configuring 10000 remote VSATs scalable to 15000 for future requirements.

2 The HUB should support Remote terminals as specified in Item No.5

2.1 Nominal size of VSAT terminal Antennas should be: 1.8 Meters for fixed VSATs for Gram Panchayat

2.2 The VSAT antenna mount for fixed locations should be suitable for mounting on ground or rooftop. It should be possible to point antennas to any geostationary satellite (at least over 55 degrees East to 115 degrees East longitude arc)

2.9 The modem should have Automatic (up-link) Power Control capability to compensate for rain attenuation

2.10 The system should support Remote software Update via satellite.

Item No.1.2: VSAT Hub Baseband (Extended C-band)


(Yes/ No)


attached

Make offered

Model offered

(1) Network Type Two-Way, Interactive, Multi transponder, Geographical redundant Hub (Future requirement)

(2) Topology support Star

(3) Access method DVB-S2 ACM (Outbound) MFTDMA (Inbound)

(4) Modulation Outbound(QPSK,8PSK, 16APSK) and Inbound (QPSK)

(5) Data rate support Outroute – Min. 60Mbps Inroute – Min. 30 Mbps

(6) Monitor & Control Protocol SNMP-based via LAN Interface



(Yes/ No)


attached

(7) Protocols support TCP, UDP, ICMP, NAT, DHCP, DNS Caching, IGMP, Static Routes, Ipv6, IPSec

Operational Enhancements: Multi priority level QoS with capability to define CIR, CBR per VSAT and group of VSAT level. TCP Acceleration, HTTP Acceleration.

(8)Operating Temperature 0° to +30°C

Item No.1.3: Hub Antenna (9 Meter nominal diameter) (Extended C-band)


(Yes/ No)


attached

Make offered

Model Offered

1. Feed Type Extended C-band 4-Port

2. Pole Type Linear Pol Feed

3. Optics Type Dual-Reflector, Cassagrain or Gregorian system

4. Reflector Material Stretched Formed Aluminium

5. Frequency (GHz) Rx: 4.5 to 4.8 GHz Tx: 6.725 to 7.025 GHz

6. Antenna Gain at Midband, dBi

Rx: 50.0 min. Tx: 53.0 min.

7. Antenna Noise Temperature (Clear Sky Conditions at 20˚C (68˚F)

a) 10˚ Elevation 45 K

b) 20˚ Elevation 40 K

c) 40° Elevation 35 K

8. VSWR Performance

Rx: 1.3:1 Tx: 1.3:1

9. Port-to-Port Isolation

a) Tx/Rx 75 dB

b) Tx/Tx 35 dB

c) Tx Power handling Capacity

Total 5.0 KW for antenna (including both TX ports)

10. Side lobe pattern to meet relevant Regulations

FCC regulation 25-209, Eutelsat standards and ITU-R, S.580-5 and S.465-5. It should comply latest TEC guidelines in all cases of specifications stated in this document.

11. Antenna Pointing Range Course/(Continuous)

a) Elevation 5˚ (90˚)

b) Azimuth 180˚ (minimum 120˚ continuous)

c) Polarization 100 deg (+/- 50 deg)



(Yes/ No)


attached

12.Antenna Mount Kingpost antenna mount 13. Environmental Specifications

a) Operational Temperature

0˚C to 50˚C

b) Operational within tracking accuracy for Wind speeds

70Km/h

c) Survival Winds 200 km/h

d) Seismic (Earthquakes) survival

1G Vertical and Horizontal Acceleration (8.3 Richter Magnitude and 11 Modified Mercalli Scale)

e) Relative Humidity 0 to 100%

f) Rain Up to 102 mm (4 in per hour)

g) Solar Radiation 1135 Watts/m2 (360 BTU/h/ft2)

Item No.1.4: Block-Up Convertor (High Power amplifier) and LNB for HUB (Extended C-

band)


(Yes/ No)

Pg. No. of

Tech.

specs

attached

1. Output Frequency Extended C-Band: 6.725 – 7.025GHz

2. Type Outdoor Unit

3. Available Power

a) Output P (Sat) 400W Guaranteed over full frequency

6.725 – 7.025GHz and temp. range

b) Output Connector WR75G Waveguide / CPRG 137G

c) Impedance 50 ohm


4. Gain Linear

a) Extended C-Band 65 dB min.

b) Full band ± 2.0 dB

5. Input

a) Frequency L band

b) Impedance 50 ohm

c) Noise Figure 8 dB typical, 10 dB maximum @

maximum gain


e) Connector Type N

6. Sample Ports

a) Output Sample Type N, 50 ohm, -40 dBc nominal

b) Input Sample Type N, 50 ohm, -20 dBc nominal

7. Remote Control

a) Com Port RS-485 or RS-232



(Yes/ No)

Pg. No. of

Tech.

specs

attached

8. Environmental and Power

a) Operating Temp. 0° to +55°C in case of outdoor unit.

b) Operating

Humidity

0 to 100% condensing for outdoor unit

5 to 95% non-condensing for indoor

unit

c) Power 180 to 260 VAC, 47 to 53 Hz

10. Specifications Phased Locked Loop (PLL) LNB:

a) RF input

Frequency Range

4.5 – 4.8GHz

b) Noise

temperature

35 deg K or better

c) Noise Figure 1.0 dB or better

d) Gain 60 dB or better

e) RF Input Interface WR-229G / CPRG

f) Output Interface N-Type or F-Type

Item No.2: VSAT equipment at remote location (Extended C-band)

Item No.2.1.a: VSAT MODEM (IDU) at Remote Location (Extended C-band) (512Kbps)

Particulars Specification Complianc

e (Yes/ No)

Pg. No. of

Tech. specs

attached

Make Offered

Model Offered

1. In route

a) In route data rate

capability

Must support minimum 512

kbps throughput or higher data

rate.

b) Modulation Must support QPSK and may

support better modulation tech.



2. Out route








c) Data Transport Protocols TCP/IP and UDP, TCP

acceleration



e (Yes/ No)

Pg. No. of

Tech. specs

attached



Should be Ipv4 & Ipv6 (dual

stack) compliant from day one

Packet filtering

TCP spoofing, HTTP

acceleration

QOS on both inbound and

outbound

It should have Ipsec for data

security.

Should support/pass-through

GRE Tunnelling traffic

Access Schemes on

Inbound

1.Guaranteed bandwidth,

MFTDMA


CBR

3.Slotted Aloha



Temperature 0° to 45° C operating, -20° to

55°C Storage

Humidity 95% RH Non condensing at 0°

to 40° C

Item No.2.1.b: Out Door Unit (ODU) at Remote Location (Extended C-band) (2 Watt)


(Yes/ No)


attached

Make Offered

Model Offered

1. BUC

a) Power Output Minimum 2 Watt or higher (Should support 512 kbps

in route), Power should be adjustable to counter rain-fade, dust storm fade effect to maintain the quality of communication




2. LNB


b) Output Frequency 950 to 1700 MHz L / IF Band



(Yes/ No)


attached





Item No.2.2.a: VSAT MODEM (IDU) at Remote Location (Extended C-band) (1Mbps)


e (Yes/ No)

Pg. No. of

Tech. specs

attached

Make Offered

Model Offered

1. In route

a) In route data rate

capability

Must support minimum 1Mbps

throughput or higher data rate.

b) Modulation Must support QPSK and may

support better modulation tech.



2. Out route








c) Data Transport Protocols TCP/IP and UDP, TCP

acceleration



Should be Ipv4 & Ipv6 (dual

stack) compliant from day one

Packet filtering

TCP spoofing, HTTP

acceleration

QOS on both inbound and

outbound

It should have Ipsec for data

security.

Should support/pass-through

GRE Tunnelling traffic

Access Schemes on

Inbound

1.Guaranteed bandwidth,

MFTDMA


CBR



e (Yes/ No)

Pg. No. of

Tech. specs

attached

3.Slotted Aloha



Temperature 0° to 45° C operating, -20° to

55°C Storage

Humidity 95% RH Non condensing at 0°

to 40° C

Item No.2.2.b: Out Door Unit (ODU) at Remote Location (Extended C-band) (4 Watt)


(Yes/ No)


attached

Make Offered

Model Offered

1. BUC

a) Power Output Minimum 4 Watt or higher (Should support 1Mbps in

route), Power should be adjustable to counter rain-fade, dust storm fade effect to maintain the quality of communication




2. LNB







Item No.2.3: Antenna Unit at Remote Location (Extended C-band)


(Yes/ No)

Pg. No. of

Tech. specs

attached

Make Offered

Model Offered

a) Antenna Size

(Diameter)

1.8 Meter or higher for

Extended C-band,

b) Mount Type Non-Penetrating mount,

Elevation over Azimuth

c) Type of Feed Offset feed



(Yes/ No)

Pg. No. of

Tech. specs

attached

d) Operating frequency Extended C-band

e) Tx Gain (Mid Band) 39 dBi

f) Rx Gain (Mid Band) 36 dBi

g) Antenna Adjustment

Range

In Azimuth 0° to 360°

Continuous Fine

In Elevation -5° to 90°

continuous

h) Wind condition a) Operational -80 Kmph

b) Survival -200Kmph

i) Reflector Material Made of SMC Material or

other equivalent material

Item No. 3: Portable VSAT System (Extended C-band)

Item No.3.1: Portable VSAT – BUC (Extended C-band)


(Yes/ No)

Pg. No. of

Tech.

specs

attached

Make offered

Model offered

1. Frequency Range 6.725 – 7.025GHz

2. Input Frequency 1100 to 1400MHz

3. Output P (Sat) 5W

4. Gain (nominal) 56-64dB

5. Power Consumption (typical) 43.2W

6. Input VSWR 2.0:1

7. Input Interface 50Ω N-Type Female/

F-Type Female

8. Output Interface CPRG137

9. Operating Temperature -40ºC to + 60ºC

10. Relative Humidity up to 100%

11. External Reference

Frequency

10MHz

LNB



c) DC power requirement From modem


Item No.3.2: Portable VSAT – Antenna Unit (Extended C-band)


(Yes/ No)


attached

Make offered

Model offered

1. Antenna size and reflector Diameter: 1.8m; Extended C-band segmented glass fibre reinforced polyster minimum 4 piece reflector

2. Operational frequency band

Rx: 4.5 to 4.8 GHz and Tx: 6.725 to 7.025 GHz

3. Antenna Rx: 36 dBi and Tx: 39 dBi

4. Polarization +/- 90 deg

4 Axis adjustment range

Elevation: 0-90 Degrees of reflector bore size Azimuth: 360 deg continuous

6. Operations Mode Manual

7. Set-up time from equipment installation on the ground up-to establishment of communication link

Around 45 Minutes

8. Climatic conditions for operation within specifications

Temp: 0 to +60 deg C Wind Speed: 45kmph; Upto 70kmph with ballast / pegging

9. Carrying weight in packed conditions

Gross weight ≤120 Kilograms and ≤30 Kilograms per package

10. Box Material 4 Cases OEM Box airline checkable

11. Satellite Signal level indicator

External, capable of operating in the proposed network

12. Inclinometer External, Good quality Inclinometer with non-magnetic base and accuracy of 1 degree for measuring elevation angle during antenna installation.

13. Compass External, Good quality aluminium housing liquid filled pocket survey compass with accuracy of 1 degree for measuring azimuth angle during antenna installation.

14. Handheld GPS External, Good quality handheld, water proof GPS with rechargeable battery (with 230 V AC charger), for showing longitude and latitude of any place in India region



(Yes/ No)


attached

15. Power AC supply: 230 Volts 50 Hz

A3. Common Items for VSAT Remote Location

Item No. – 4: Monkey Deterrent

Antennas are likely to be disturbed by monkeys in some parts of the state. To address such

concern, it is required to protect antennas and feeds. Antennas should be strapped and

protected from such damage. The monkey deterrent structure should comply with all

regulatory norms/guidelines. Such deterrent should be wrapped around reflector,

feed/transmitter, back structure, side arms and bottom rod as shown below.

Figure-1 Figure-2

Figure-3


Item No. 5: UPS for CAPTIVE HUB (20KVA)

Sl. No.

Particulars Specifications Compliance Yes/No


attached

Make offered

Model offered

1 UPS Capacity in KVA 20 KVA (Online)

1.1 Topology Double Conversion, with capable to work in (1+1) and paralleling / load sharing mode.

2 Input

2.1 Nominal input voltage 415V 3 Phase +/- 10% V

2.2 Input frequency 50 Hz +/- 3 Hz

3 Output

3.1 Output power capacity (VA)

20000 VA

3.2 Power factor 0.8

3.3 Output power capacity (W)

16000 W

3.4 Nominal output voltage

230 V (single phase)

3.5 Output voltage distortion

less than +/- 5% at full load

3.6 Output frequency 50 Hz +/- 3 Hz


Sl. No.



attached

3.7 Crest factor 03:01

3.8 Waveform type Pure sine wave

3.9 UPS Warranty 5 years

4 Batteries

4.1 Battery type Sealed maintenance free VRLA type provided with battery stand

4.2 Battery Make Exide/ Amar Raja/ Panasonic/ Numeric/ HBL/Amron/Okaya

4.3 VAH Required in each battery set

Minimum 90000

4.6 Battery charging time 10 to 12 Hrs.

4.7 Charger capacity Minimum 10% of battery AH

4.9 Battery Warranty 3 years

5 Communication & Management

5.1 Interface port RJ-45, SNMP from day one

5.2 Inverter Efficiency 90%

5.3 Overall Efficiency 90%

5.4 Automatic restart of load

Required

5.5 Cold Start capability Required

5.6 Generator compatibility

To provide Clean uninterrupted power when Generator is used.

5.7 LED / LCD display A) Online

B) On Battery

C) Overload

5.8

Alarms

A) On battery

B) Low battery

5.9 Environmental

5.9.1 Operating Temperature

0 to 40 deg.C

5.9.2 Humidity 95% non-Condensing at 40deg.C

5.10 Noise level less than 60 dB @ 1 Meter

5.11 Approvals CE/ EN 50091-1/ EN 50091-2 compliant UPS

6 Protections

6.1 Sustained input over voltage protection

Required

7. Isolation Transformer

7.1 General Inbuilt Galvanic Isolation Transformer should be in Output

7.2 Protection Should provide protection from surges & spikes.


Item No. 6: UPS (1 KVA) for VSAT Remote Locations

Sl. No.


Yes/No


attached

Make offered

Model offered

1 UPS Capacity in KVA 1 KVA (Line interactive)

2 Input

2.1 Nominal input voltage 160-280 V (single phase)


3 Output

3.1 Output power capacity (VA)

1000 VA



600 W at 1 pf





3.6 Output frequency 47 to 53 Hz




4 Batteries


4.2 Battery Make Exide/ Amar Raja/ Panasonic/ Numeric/ HBL/ Amron/ Okaya


Min. 1600








5.5 LED /LCD display A) Online

B) On Battery

5.6 Alarms A) On battery

B) low battery

5.7 Environmental


0 to 40 degree Celsius

5.7.2 Humidity 95% non-Condensing at


Sl. No.


Yes/No


attached

40deg.C


6 Protections

6.1 Protection The unit should trip and protect the UPS beyond upper range of nominal input voltage (Over Voltage Protection)

Item No. 7: 8 port L2 switch at VSAT Remote Locations

Item Description of Requirement Compliance

(Yes/No) Deviations,

if Any

Pg. No. of specs

attached

Make Offered

Model Offered

Features Minimum 8 No’s of 10/100/1000 Base-Tx ports (Duplex, Full, Half) and 2 x 1GE Uplink port

All ports should have features of auto-negotiate, flow control (802.3x), port based network access control (802.1x), port security, MAC filtering etc.

Minimum Switching capacity of 20 Gbps or more

Minimum Packet Forwarding rate of 14.88 Mpps or higher

MAC address table of minimum of 8k per switch

Should be IPv4 and IPv6 ready from day one

Should have IEEE 802.1.d STP, IEEE 802.1Q VLAN, IEEE 802.1p QoS, IGMP snooping

Features of ACLs, DHCP, NTP or equivalent, SNMPv1, v2 & v3, TELNET/ SSH

19” Rack Mountable

Should have console port for administration & management, CLI and web based GUI for easy management

Five Years OEM warranty with advance replacement and next-business-day delivery

Safety Standards

UL60950/ CE/ IEC/CSA

Certifications EAL2+ or NDPP certified

Item No. 8: 4U Wall Mount Rack




if Any

Pg. No. of specs attached

Make Offered

Model Offered

Height 4 U

Type Wall mount rack

Wire managers One horizontal

Power distribution

(6 points – 5Amp sockets and 2 points – 15Amps sockets) power distribution

Door Perforated metallic door in front with lock

Fan trays With 2 fans

Metal Aluminum/Steel

Side panels Detachable/ non-detachable side panels

Width 19”

B. Equipment’s for Terrestrial Link connectivity

Item No. – 9 MODEM



if Any


Make Offered

Model Offered

General According to ETSI HDSL / G.SHDSL to ITU T G991.2 Standard

Mode of operation

Leased – Unconditioned copper 2 / 4 Wire

Selectable data rate

N*64 Kbps up to 2048 Kbps (Synchronous)

Management features

Standalone to Standalone Management through 10/100 base TX out of band management port, Internal BERT option for diagnostics, Telnet & Web browser/SNMP for configuration and diagnostics, Dipswitches for loop back, Line protection circuits against lightning and power surges and follow ITU K.21 and UL 1950 standards.

Interface DCE interface G.703, DTE interface V.35. Operating range

Should support to 10KM for 64 KBPS and 5 KM for 2048 KPBS over 24 AWG (0.5mm) or higher

Cables All necessary cables including power cord Power supply Inbuilt support to work in both 230V 50 Hz

AC and -48VDC and not to be an ordering option




if Any


Indicators Power, Test, Alarm/Loss, Sync Architecture Stand-alone unit Approval Should be TEC approved.

Item No. 10: Router



if Any


Make Offered

Model Offered

Hardware and Interface Requirement

Minimum 1 x 2 Mbps serial port + 2 x 1GE WAN port + 2 x 10/100/1000 LAN ports with required accessories, cables and licenses

Should have minimum one free slot available for future expansion with support for GE, FE, E1, V.35/G.703, and 3G Wireless interface modules.

Performance Requirements

Packet forwarding rate -> Minimum 200 Kpps or more

Routing Protocol

IPv4 and IPv6 enabled from day one

HSRP/VRRP, Static Routes, RIPv2, OSPFv2, OSPFv3, BGP, BGP4, MBGP, BFD, Policy based routing, IPv4 and IPv6 tunneling, from day one,

IPv4 Multicast features

IGMP v1/v2/v3, PIM-DM, PIM-SM, Source Specific Multicast (SSM), MLD enabled from day one

QoS Features Class-based queuing, marking, policing and shaping

System Management and Administration

Should have provision of network performance monitoring features like delay, latency, jitter, packet loss etc.

Should have SNMPv1, v2 and v3, NTP, FTP/TFTP, SSH, TELNET

Security features

Should have AAA using RADIUS or TACACS /TACACS+

Should have Packet Filtering mechanism using access control lists.

Routers should have DES, 3DES, AES encryption & MD5 authentication

Should have other IP Services like GRE tunneling, Standard ACL/Extended ACL, IPSec, IPSec VPN, NAT, IP and MPLS features from day one

Other Features Should have secure shell for secure connectivity

Should have console port and an external modem for remote management

Pre-planned scheduled Reboot Facility, Configuration rollback

Real Time Performance Monitor –




if Any


service-level agreement verification probes/alerts

Industry Standards & Certifications

EAL2+ or NDPP certified

C. Centralized Integrated NOC (CINOC)

Item No. 11: Enterprise Management Solution

Overall technical Specifications/functional requirement of Enterprise Management Solution

with Integrated NMS & HDMS for Centralized NOC at Jaipur, Rajasthan shall be as follows:

The functional requirement mentioned in individual components below should be complied by

overall solution deployed irrespective of functionality of individual modules/components.

The proposed EMS solution should be provided in such a way that it should meet the desired

SLA.

The bidder is required to mention detailed BoM (in annexure-Components Offered) of

proposed EMS solution in Technical and Financial bid.

The proposed tools must be of Industry standard and enterprise class with proven scalability

to monitor and manage minimum Network devices as given in RFP. The SI is required to

propose, design, implement, and manage proposed enterprise management tool to deliver

following functionalities:

Sl. No.

Description of Features/ Components Compliance (Yes/

No)

Deviations, if Any


Make Offered

Model Offered

Whether new holistic solution is proposed OR existing deployed solution is leveraged

1. General Requirement

a) The proposed EMS solution should be an integrated, modular and scalable solution from single OEM to provide comprehensive fault management, performance management, traffic analysis and business service management, IT service desk\ help desk \trouble ticketing system & SLA monitoring functionality.

b) Proposed solution should have Out-of-the-Box connectors/ probes to integrate with multiple EMS solutions, including industry standard solutions from HP, IBM, CA, Microsoft etc., and should also provide mechanisms (XML, APIs etc.) to integrate with other EMS and NMS solutions, to provide an integrated topology and event views and reports to the operator.

c) The system should allow for push or pull methods to send/collect or receive the information to and from various 3rd party systems.


Sl. No.


No)

Deviations, if Any


d) It should have a secured single sign-on and unified console for all functions of components offered for seamless cross-functional navigation & launch for single pane of glass visibility across multiple areas of monitoring & management.

e) The system should be accessible via a Web based GUI console/portal from intranet as well as from internet.

f) It should have Service Level Management function to allow for building various service levels and track the performance of Infrastructure and operational service levels in real time.

g) The system should have the ability to provide performance/service data to external systems.

h) Solution should have a consolidated alarm view in order to consolidate and correlate the independent alarms from various monitoring tools.

i) The solution should have self-monitoring ability to track status of its critical components & parameters such as Up/Down status of its services, applications & servers, CPU utilization, Memory capacity, File system space, Database Status, synchronization status between primary and secondary system and event processing etc. It should provide this information in real-time through graphical dashboards, events/alarms as well as in the form of historical reports.

j) It shall be possible to assign role based privileges (like Administrator, Auditor, Client, Customer, Helpdesk User etc.) with unique usernames and passwords to the users e.g. privileges to execute only the selected options, to view only the selected topology views/maps, devices & their information based on criteria like IP address, Device Type, device name, group of devices etc.

k) It shall use common database for all functionalities offered by solution. In case different modules/components are using separate databases, there should be seamless integration between them so that information collected by one module/component may be used by other modules/components. To provide required DB (Oracle /SQL or any other) to be provided with all licenses for storing the various faults, Equipment performance and trend data for Analysis. .

l) The solution should have an integrated automated process/application for taking Full, Incremental, Differential backup as well as restoration of the system including database (alarms, events, configurations, reporting etc.). In case of server crash, the backup solution shall be utilized for restoration of complete system (i.e. NMS, HDMS etc.) including database without requirement of performing rediscovery, creation of topology views/maps etc. There shall be options to store the backup locally, replicate the backup on some other servers/ external storage. There shall be a provision to schedule these backups.

m) The proposed solution should be Ipv6 ready including hardware & software.

n) It should create topology maps containing devices discovered in different physical, virtual servers and select multiple devices discovered in different physical, virtual servers while generating the reports.

o) The solution should have common web based Reporting


Sl. No.


No)

Deviations, if Any


Tool/Layer across various functional modules (such as fault, performance, etc.) proposed in the solution.

p) The Reporting Tool/Layer should provide ability to create, edit, and distribute report templates as well as on demand reporting to quickly design, save & share ad-hoc queries.

q) Supply, Install, Integrate, Operate & Maintain the offered solution of EMS tool for 5 years covering 20,000 (approx.) IP devices such as Routers, Switches, Network Devices, Servers, IT equipment’s, VSAT equipment’s etc. along with hardware and software inventory of proposed VSAT & EMS solution, any other mode of connectivity in Rajasthan state along with server and applications of solution proposed from Day 1. It should provide a unified reporting dashboard, integrated topology and event view and IT assets inventory spread across RajSWAN, SECLAN, GRAMSET, RSDC along with proposed VSAT solution and Terrestrial mode of connectivity.

r) It shall be ensured by the bidder/OEM that the proposed EMS solution (hardware and software) provisioned from Day 1 is able to handle 30,000 devices by procuring additional device licenses only, whenever required.

s) Integrate existing NMS & HDMS of RajSWAN and RSDC

Item No. 11.1: Network Management System (NMS)

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

1) IT Asset Management

1. IT Asset Management should provide automated modules for IT Asset Inventory (Routers, Switches, Servers, VSAT HUB and Terminals, Access Points), Contract Management, Vendor Management and Financial Management

2. Solution must be able to Track IT assets

3. IT Asset Management solution must be able to integrate with proposed monitoring solutions to perform auto discover into Asset Management database.

4. The Solution must provide License Management Module to maintain entitled licenses information and track it against deployed asset licenses.

5. Solution must provide IMAC workflow for Assets installed / removed / changed

6. Solution must be able to track Warranty / AMC

7. Solution must provide Asset lifecycle reports

8. The solution should provide inventory of all the discovered devices. Minimum following inventory fields should be available and it should have provision to add additional fields as required: - Host Name


Sl. No.


No)

Deviations, if Any


- IP Address - MAC Address - Manufacturer Name - Installed OS & OS Version - Serial Number

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

2a) Network Fault Monitoring & Performance Management with Reporting

1. The Network Management function must monitor performance across heterogeneous networks from one end of the enterprise to the other.

2. The Network Management function should have a graphical topological display of all discovered network devices in real time. The new devices must get added as an incremental discovery without causing additional overhead of scanning the entire network. Further, any changes to devices must be identified in near real time during discovery scans

3. The proposed Network Fault Management console must also provide network asset inventory reports

4. The tool should automatically discover different type of heterogeneous devices (all SNMP supported devices i.e. Router, Switches, LAN Extender, Servers, Terminal Servers, Thin-Client and UPS etc.) and map the connectivity between them with granular visibility up to individual ports level. The tool shall be able to assign different icons/ symbols to different type of discovered elements. It should show live interface connections between discovered network devices

5. It should support various discovery protocols to perform automatic discovery of all L2, L3 Network devices across RAJNET including RSWAN, RSDC, SECLAN, proposed VSAT, SATCOM, and any further Network connectivity’s planned in future.

6. The tool shall be able to discover Ipv4 only, Ipv6 only as well as devices in dual-stack. In case of dual stack devices, the system shall be able to discover and show both Ipv4 and Ipv6 IP addresses.

7. The tool shall be able to work on SNMP V-1, V-2c & V-3 based on the SNMP version supported by the device. It shall provide an option to discover and manage the devices/elements based on SNMP as well as ICMP.

8. The proposed Network Fault Management solution must support extensive discovery mechanisms and must easily discover new devices using mechanisms such as SNMP Trap based discovery. It must also allow for inclusion and exclusion list of IP address or devices from such discovery mechanisms

9. The discovery must also support device redundancy discovery in case of virtual IP addresses using vendor specific protocols such as VRRP and HSRP.


Sl. No.


No)

Deviations, if Any


10. The proposed solution must provide a detailed asset report, organized by vendor name, device type, listing all ports for all devices. The Solution must provide reports to identify unused/dormant Network ports in order to facilitate capacity planning

11. It should support integrated Fault, Performance Management features from a single solution including device fault and performance, Interface Faults and Performance, Bandwidth Analysis, Response time Analysis.

12. It should proactively analyse problems to improve network performance.

13. The Network Management function should have extensive reporting facility, providing the ability to format and present data in a graphical and tabular display

14. The Network Management function should poll or collect and analyse the large volumes of fault and performance data. Once collected, it should automatically store data gathered in a database. This enterprise-wide data should be easily accessed from a central location and used to help with capacity planning, reporting and performance analysis.

15. The Network Management function should be able to do traffic analysis across the RSWAN and other Networks managed from NOC. The Traffic Analysis must include Bandwidth Utilization patterns by protocol/source/destination, Network Response time patterns for various applications over the network. It should help with out of the box analysis reports to understand top bandwidth consumers by application, source, or destination. It should help with advanced reporting features to provide various reports that help understand capacity needs of the network bandwidth based on current utilization and response time trends.

16. The Network Management function should have a feature of discriminated polling of devices.

17. The Network Management function should be able to monitor device performance in near real time.

18. It should be able to automatically generate a notification in the event of a link failure to ensure proper handling of link related issues.

19. Solution should have a provision for suppression of maintenance alarms during the maintenance period.

20. The proposed solution must scale to large networks while supporting a single web interface for access to reports. The system must support multiple locations and a distributed deployment for collection and monitoring. Primary instrumentation should exist in the data centre

21. The Proposed solution must support out of the box trend reports on group of metrics or group of devices in a single report. This will help understand the performance of multiple devices against a KPI

22. The proposed solution must support of the box capacity planning reports that assist in the analysis of capacity needs based on projected load.

23. NMS should support ODBC Compliant database and interfaces to popular databases like Oracle, MS SQL for reporting.

24. NMS should be MIB-2 compliant by default. Moreover NMS


Sl. No.


No)

Deviations, if Any


should have ability to load the vendor specific MIBs. Bidder shall also provide all relevant OEM Specific MIBs (including the equipment supplied for RAJNET by Operator). Furthermore, NMS should have capability to use multiple MIBs at a time for getting desired information, without the use of Software coding. Data Collection should be possible on MIB2 Expressions using any OID (Object Identifier)

25. NMS architecture should be object-oriented, open, distributed, scalable, multi-platform and open to third party integration.

2b) Reporting

1. Reporting solution should be able to report on Service Level status of configured business service.

2. It should be able to collect and collate information regarding relationship between IT elements and business service, clearly showing how infrastructure impacts business service levels.

3. The solution should be user configurable for building additional reports.

4. Solution should be able to collect Key performance measurements and statistics from all network domains and store it. This data is to be used for evaluation of performance of the end to end network infrastructure/services.

5. Solution should have functionality for KPI calculation on the raw metrics collected.

6. Solution should be able to do Trend analysis from the performance data.

7. Should be able to generate web-based reports both near real time and historical data for the network.

8. It should be possible to view live report

9. Solution should support historical storage of aggregated data for one year and data backup.

10. Proposed solution should be able to also provide a threshold and profile capability on the KPIs monitored on the network in order to understand the impact of failures and degradations which eventually results in revenue loss.

11. The system shall be able to support separate warning and violation threshold levels, so that in the event of gradual service quality deterioration, warnings shall be generated before critical level thresholds are breached.

12. Proposed solution should be able to generate Analyst Performance reports such as Resolution Time, No. of Problems resolved etc.

13. Customizable Reporting should be possible without the need for additional reporting engine.

14. It should support automatic base lining on historical data, and thresholds that can be adjusted as required, based on data collected

15. It should have a secured interface with role based access and privileges

16. Availability of drill-down reports

17. Solution should offer off-the-shelf Reports for KPIs such as Availability, Uptime, and Resource

18. Solution should have the capability to export the reports results in standard file formats like CSV, pdf etc and must also support web interface to view reports

19. Should be able to present the reports through web and also generate “pdf” / CSV / reports of the same.


Sl. No.


No)

Deviations, if Any


21. Solution should support capability to periodically generate (scheduled reports) and distribute statistics reports to the NOC staff and RISL staff.

22. Solution should provide options to perform progressive trend analysis with multiple fixed time windows like 1 day, 1 week, 2 weeks, 1 month, 6 months etc.

23. Solution should allow configuring threshold crossing alerts on KPIs. It shall be possible to define threshold profile i.e. +/- variations around a given baseline for raw counters or KPIs/KQIs and generate alarms or threshold crossing alerts which would be forwarded to the Fault Management system or Event Correlation Engine.

24. Solution should support retrieval of historical performance data collected at any monitored point and archived on the server. The solution should allow aggregation of historical data.

25. Solution should facilitate reports summarized by time –Hour, Day, Week, Month, Quarter, Year and by Property- service, location, customer etc.

26. Should able to generate reports on predefined / customized hours.

27. Highly Flexible Group based Reporting: It shall be possible to use a KPI at different network element levels (individual Network Device, Interface, Group of Network Devices, Links, etc.) and time dimensions out of the box modifying the KPI definition.

28. The system must support complex KPIs that are constructed by weighted combination of other KPIs.

29. Should be capable to send the reports through e-mail to pre-defined user with pre-defined interval.

31. Should create historical performance and trend analysis for capacity planning.

32. Should have capability to exclude the planned-downtimes and others for SLA purpose or necessary customization should be done to achieve the requirement.

33. The performance management system shall be able to collect and report data like: a. Packet delay and packet loss b. User bandwidth usage rate d. Network availability rate e. CPU usage rate f. Input/output traffic through physical ports g. Input/output traffic through logical ports

34. The Performance Management shall have user defined set of reports like: a. Summary Reports for specific groups: Reports displaying per group of resources the group aggregations for a set of metrics (for example, per City, the maximum traffic or the total traffic). b. Summary Reports for specific Resources: Reports displaying for a set of resources the period aggregations for the same set of metrics (for example, per interface, the maximum traffic over the day). c. Detailed chart Reports: Reports displaying for one resource and the same set of metrics the values over the period (for example, the raw collected values for the day). d. Resource Threshold Violation Reports: Reports


Sl. No.


No)

Deviations, if Any


displaying the resources for which a threshold was violated

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

3) Server Fault Monitoring & Application Performance Management

1. The proposed enterprise management tools must be able to monitor end to end performance of server operating systems, databases, and applications in RSDC and should be able to manage distributed, heterogeneous systems – Windows, UNIX & LINUX from a single management station.

2. The tool must be able to integrate with existing systems and applications monitoring tool

3. The tools must be able to measure systems availability and performance in real time

4. The solution offered should be highly scalable to be able to monitor thousands of servers in datacentre

5. The end user experience and deep-dive diagnostic solution must be provided to measure availability and response time of applications by end users in real time and determine the root-cause of performance issues within applications and within connected back-end systems.

6. End user experience and deep-dive diagnostic solution must monitor the availability and performance of applications over the network end to end, without generating any additional traffic or any source-code changes.

7. The systems and applications monitoring solution must tightly integrate with other layers of proposed solutions such as event correlation engine, business services dashboard and service level management solutions.

8. The systems monitoring solution must have robust performance reporting engine in order to do performance polling of metrics and provide trend and capacity based report on measured metrics.

9. From application performance management prospective detailed transaction level diagnostic capability is required, and the proposed EMS solution for CINOC should provide end-to-end performance management of application hosted in RSDC with deep-dive diagnostics.

10. Automatic discovery and monitoring of the web application environment and ability to monitor applications with the dash board.

11. Proactive monitoring of all end-user transactions, detecting field transactions, gathering evidence necessary for problem diagnosis.


Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

4) Alarm co-relation and Root Cause Analysis Capabilities

1. Solution should provide alarm correlation and facilitate reduction of total number of alarms displayed by means of intelligent alarm correlation, suppression and root cause analysis techniques built in to the system. The system must ensure reduction in MTTR by means of advanced event correlation, filtering and root cause analysis.

2. The proposed Alarm Correlation and Root Cause Analysis system shall integrate network, server and database performance information and alarms in a single console and provide a unified reporting interface for network components. The current performance state of the entire network & system infrastructure shall be visible in an integrated console.

3. It should have capability to perform cross domain correlation with alarm correlation from Network Monitoring tool, Systems monitoring tool and other domain monitoring tools.

4. Alarm Filtering should allow flexible filtering rules for NOC staff to filter the alarms by category, severity, elements, duration, by user, by views, by geography or by department.

5. Ability to apply severity to alarms according to predefined rules.

6. It should be possible to add description to the alarms.

7. The proposed solution should provide out of the box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis.

8. The system should be able to clearly identify configuration changes as root cause of network problems

9. Alarms should be mapped to the live topology views and real time updates to topology based on alarm occurrences.

10. Historical Reporting of alarms must be possible and system should be able to store large volumes of alarm data

11. It should be possible to convert critical Alarms into Incidents for auto ticket generation into proposed Helpdesk tool.

12. Should trigger automated actions based on incoming events / traps. These actions can be automated scripts/batch files.

13. Should be able to send e-mail or Mobile –SMS to pre-defined users for pre-defined faults.

14. Consolidated network view embedded with digital maps.

15. The solution should be able to provide analysis on events and other captured performance data to get to the root cause faster to reduce downtime.

16. The solution should store events, metrics, logs across all monitored services, and be able to perform historical trend analysis of the events to pinpoint when and what caused the service outage

17. Solution should provide the functionality of automatic baseline to saving time manually configuring thresholds, and reduce false alarms that may occur typically when statics value thresholds are used.

18. Solution should use analytics to anticipate potential IT problems before they occur and forewarn the operator of possible service impacting event.

19. Analytics should be able to guide the operator to troubleshoot the service by providing the operator pertinent metrics, event,


Sl. No.


No)

Deviations, if Any


topology and relevant information, and log data based on context of the service. The solution give context-driven guidance and dynamic dashboards that populate automatically based on problem context.

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

5) Business Services Dashboard

1. Proposed Business Services Dashboard should provide Flexible, role-based dashboards (for IT executives and service owners of RISL) and operational consoles (for operations managers in NOC and technical staff) for a common understanding of service status, risks and quality problems. This should give the right experts actionable information so IT executives can focus operations on business priorities, service owners understand IT status in business terms, and operations staff always knows which components in their technology domains are impacting specific business services and can proactively mitigate risks.

2. It should be possible to access the Business Services Dashboard through mobiles and tablets.

3. The proposed Business Services Dashboard Solution must enable intelligent service modelling by importing IT components (like network devices, server resources, applications, transactions etc.) from the management tools that directly manage infrastructure and applications:

4. The proposed Business Service Dashboard should provide a dynamic service model which is updated on a near real time basis as and when there is a change in topology or an event/alarm is raised.

5. The Service Dashboard should display business service status in real-time, including metrics such as service quality, risk, and availability and operational SLA compliance. From the dashboard, operators should be able to launch technical operations console for service visualization, impact analysis, alert details and automated actions for remediation.

6. The proposed solution must provide Real-time View of Business Service Status including a unified dashboard that displays service quality, availability, risk and SLA status and enable escalations from browsers.

7. The proposed solution should provide dynamic views for individual operators, the views should be customizable by the operator himself and create a custom service dashboard.

8. The proposed solution must provide advanced Service visualization using High level service dashboards for service metrics (i.e. health, quality, risk, availability and operational SLA status); Technical service consoles for service modelling, alerts and automated actions, and contextual launch back to data sources (i.e., integrated domain managers like network management systems) .

9. Solution should depict how the customer facing services use


Sl. No.


No)

Deviations, if Any


underlying resources spanning across all domains like Network, Datacenter, and Applications.

10. It should be possible to determine impact of network faults and performance degradation on customer services. In other The proposed Business Services Engine should calculate impact values indicating how much a CI affects a service and related CIs. System should use CI severity, CI significance & Propagation Type & policy to determine impact.

11. It should also be possible to integrate other data sources like traffic data, etc.

12. Solution should perform cross domain correlation between network alarms and degraded performance data received from multiple domains.

13. Solution should support capability to raise service problems for all the impacted services. It should enable the categorization and prioritization of service problems.

14. It should provide views to monitor IT resources as business processes. It should provide customizable views, which would reflect business process and allow administrators and operators to monitor the health of the entire business process via one object in the status map

15. The Business Process Views should have capability to provide business oriented views of the IT infrastructure management. For example, it should have capability to create views of the resources catering to Rajasthan Government Departments who consume various IT Services of RISL.

16. The proposed Service Operations Management System must provide built in a manager of manager/MoM-class event management system for correlating cross-domain events, creating alerts based on correlated events and enforcing standardized escalation and automated action policies.

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

6) Network Configuration Automation

1. The system should be able to clearly identify configuration changes / policy violations / inventory changes across multi-vendor network tool.

2. The system should support secure device configuration capture and upload and thereby detect inconsistent “running” and “start-up” configurations and alert the administrators.

3. The proposed system should be able to administer configuration changes to network elements by providing toolkits to automate the following administrative tasks of effecting configuration changes to network elements:

a) Capture running configuration b) Capture start-up configuration c) Upload configuration d) Write start-up configuration e) Upload firmware

4. The proposed fault management solution must able to perform “load & merge” configuration changes to multiple network devices

5. The proposed fault management solution must able to perform


Sl. No.


No)

Deviations, if Any


real-time or scheduled capture of device configurations

6. The proposed fault management solution must able to store historical device configurations captured in the database and thereby enable comparison of current device configuration against a previously captured configuration as well as compare the current configuration against any user-defined standard baseline configuration policy.

7. The proposed fault management solution must also support a self-certification option to support device configuration load and capture thereby enabling users to “self-certify” devices not supported.

8. The proposed system should be able to monitor compliance & enforce change control policies within the diverse infrastructure by providing data & tools to run compliance reports, track & remediate violations, and view history of changes.

9. The proposed fault management solution must also support a self-certification option to support device configuration load and capture thereby enabling users to “self-certify” devices not supported.

10. The proposed system should be able to monitor compliance & enforce change control policies within the diverse infrastructure by providing data & tools to run compliance reports, track & remediate violations, and view history of changes.

11. The proposed solution should be able to support response time agents to perform network performance tests to help identify network performance bottlenecks.

12. The proposed solution should be able to monitor QoS parameters configured to provide traffic classification and prioritization for reliable VoIP transport. The proposed solution should discover and model configured QoS classes, policies and behaviours.

13. The proposed solution should provide the ability to discover, map & monitor multicast sources & participating routers wherein the system should be able visualize the distribution tree in the topology map

14 Once problem is detected, the root cause determined by the management console and a ticket should be created to focus on remediation. Using the automatic remediation of common IT tasks, the fix should be handled automatically. For non-common IT tasks the same should be escalated to appropriate level.

15. Using automatic remediation, the operators should be able to apply a fix with or without manual intervention based on a pre-defined fix available for the cause event.

16. Using the automatic remediation of common IT tasks, the fix should be handled automatically after the problem is detected and a service desk ticket has been created and recorded.

Sl. No.


No)

Deviations, if Any


Make Offered


Sl. No.


No)

Deviations, if Any


Model Offered

7) Network Traffic Flow Analysis System

1. It shall be able to capture, track & analyse traffic flowing over the network via different industry standard traffic capturing methodologies viz. NetFlow, jflow, sFlow, IPFIX etc.

2. It shall provide key performance monitoring capabilities by giving detailed insight into the application traffic flowing over the network.

3. It shall be able to monitor network traffic utilization, packet size distribution, protocol distribution, application distribution, top talkers etc. for network traffic.

4. It shall collect the real-time network flow data from devices across the network and provide reports on traffic based on standard TCP/IP packet metrics such as Flow Rate, Utilization, Byte Count, Flow Count, TOS fields etc.

Item No. 11.2: IT Service/ Helpdesk Management System (HDMS)

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

1) General Requirement of IT Service/ Helpdesk

1. Should able to support and handle large volume of incident

2. Should able to support and handle large volume of service requests

3. Should able to support and handle large volume of changes

4. Should able to integrate with third party helpdesk products

5. Native integration of processes i.e. Incident Management with Change Management and vice-versa

6. Native integration of processes with Knowledge base i.e. automatically creation of knowledge base post closure of tickets

7. The solution should have a Single Architecture and leverage a single application instance across ITIL processes, including


Sl. No.


No)

Deviations, if Any


unique data and workflows segregated by business unit, cost centre, and user role for Incident, Problem, Change, Release, Knowledge Management, Asset Management and CMDB

8. Able to create and modify forms as per RISL requirement

9. Able to define different SLAs for different services / domains

10. Solution should support multi-tenancy with complete data isolation as well as with ability for analysts based on access rights to view data for one, two or more organizational units

11. Able to define different workflows for different processes

12. Able to send automatic escalation mails as defined in workflow

13. Should be able to integrate CMDB from different federated data sources and build a single CMDB

14. Should provide email based interactions allowing ticket creation, update and approval of request.

15. Should able to integrate with Active Directory and populate user information automatically

16. The system should have graphical interface to define, visualize and update ITIL processes

17. The solution should provide to browse through CMDB which should offer powerful search capabilities and auto-completion for configuration items and services, enabling to quickly find CIs as well as their relationships to other CIs.

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

2) Incident and Problem Management

1. Service Desk solution should allow detailed multiple levels/tiers of categorization on the type of incident being logged for IT services that shall span across multiple domains like RSWAN, RSDC, SECLAN, GRAMSAT etc.

2. Service Desk solution should provide classification to differentiate the criticality of the security incident via the priority levels, severity levels and impact levels.

3. The solution should provide embedded and actionable best practices workflows i.e., best-practices process & views based upon implementations

4. It should allow SLA to be associated with a ticket based on


Sl. No.


No)

Deviations, if Any


priority, severity, incident type, requestor, asset, location

5. Solution should support fast service restoration leveraging previous incident data.

6. It should have the ability to search multiple built-in knowledge bases like the incident, problem, and known-error database simultaneously without requiring the agent to search each knowledge base individually.

7. Should support automatic assignment of ticket to the right skilled resource based on business priority Ex – Database crash issue need not be assigned to an L3 DBA unless the business service is completely down

8. It should have an updateable knowledge base for technical analysis and further help end-users to search solutions for previously solved issues.

9. Should support full text search capabilities

10. Should centralize all known error and problem workarounds into a single, searchable knowledge base

11. It should provide an interactive process flow bar that guides novice users through the ITIL process for incident management to ensure faster issue resolution.

12. The incident Management solution should be completely integrated to the CMDB to ensure that CIs can be associated with the ticket to provide better visibility

13. The incident management solution should have the ability to initiate the change request on a button click

14. The solution should have the ability to associate an incident with an existing change request, a problem or known error for tracking purposes

15. The service desk should have shift management capabilities for support staff wherein tickets are allocated based on shift availability.

16. It should allow the CI to be associated with tickets.

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

3) Change & Release Management

1. The solution should be able to track a request for change through the different stages of lifecycle of a change request

2. The tool should facilitate the identification of the change type and associated workflow For example: standard, normal, and emergency

3. The tool should facilitate the differentiation of normal Changes For example: Category - Minor or Small, Category - Significant or Medium, Category – Major or Large


Sl. No.


No)

Deviations, if Any


4. The tool should facilitate the ability to create simple to complex request workflows through sequential and parallel tasking

5. The tool should notify all the users about the scheduled changes/outage and sent a reminder to responsible contacts for implementation of change

6. Change management should have fields to record impact analysis and simulate impact, back-out plans, within the change record

7. Service Impact simulation and collision detection – It should have the capability to automatically and continually perform impact analysis, risk assessment, and change collision dates detection (for same CI’s) on all change requests. The solution should provide complete view of planned changes with services & their components.

8. The tool should facilitate the scheduling of post implementation reviews for implemented changes after defined time interval

9. The application should have the ability to assign change advisory board (CAB) responsibilities to change management roles

10. The tool should facilitate ability of authorized roles to reject changes. For example, status of reject, ability to record reason for rejects notification

11. The change approval engine should be configurable such that approvals can happen if either one of the individuals approves a change, or a majority approve the change, or certain people in the committee approve the change etc. It should also incorporate multi-staged approvals like manager, Sr. manager, etc.

12. Change management should be capable of integrating with CMDB to facilitate access to CI attributes and relationships to enable change assessment and authorization

13. The solution should allow the identification of completed changes, track incidents and problems resulting from an implemented change.

14. Solution should provide a consolidated view of the tasks that the release management team must perform to drive the completion of the change requests and activities required to close the release.

15. Solution should provide change and release calendar views for the current schedule of releases, change requests, and business events for any potential conflicts.

16. Solution should provide the ability to analyse the impact of change to the appropriate business services and IT services.

17. The solution should have the ability to prompt change planners with suitable time slots for conducting a change depending upon the changes that have been scheduled/in progress.

18. The solution should have the ability to identifying and flagging changes that are being done by various team to prevent change collisions

Sl. No.


No)

Deviations, if Any



Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

4) Knowledge Management

1. The tool should have the knowledge management OOB – knowledge databases to support investigations, diagnoses, root cause analysis techniques, and creating / updating workarounds, temporary fixes and resolutions

2. The tool should allow the creation of different access levels (i.e. Read only, write, create, delete) to knowledge management system

3. The tool should allow creation and enforced use of data input rules for creating knowledge records For example: mandatory fields for content and information; QA and change approval to move from draft to production

4. The tool should allow for the entry of free-form text, images, attachments, etc.

5. The tool should automate the population of knowledge records with author and owner data, creation date, as well as any other attributes required by organization

6. The tool should facilitate the identification of redundant or duplicate information, whether in single record or multiple records

7. The Knowledge Management solution should be available in a Multi Tenanted environment

8. The tool should allow automating notification to interested parties on submission new knowledge/solutions applicable to them

9. The tool should have a powerful search engine to sort, retrieve and search using advanced search options, search content in multiple format, and also search within knowledge records

10. The tool should support the creation of a request for change or service request when a knowledge record needs to be modified.

11. The tool should allow displaying FAQs and highlight the newly added knowledge content

12. The module should allow integration with all other modules of service management to enable knowledge records to be quickly created from records with associated links.

13. The solution should have the ability to allow users to search KMDB for relevant articles to eventually guide the users to the relevant solution.

14. The module will facilitate opening of a problem record directly from a menu for pro-active tracking of problem activity as well as from an incident record for reactive tracking of problem activity

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

5) Configuration Management database (CMDB)

1. Should Provide a single shared view of services supporting Service Design, Transition and Operations stages of the


Sl. No.


No)

Deviations, if Any


lifecycle

2. The Configuration Management Database should support multiple datasets with federation and reconciliation facilities so as to get data from various discovery tools and also through manual import process

3. Reconciliation of data should be possible with multiple data providers based on common attributes and ability to define precedence rules on attributes

4. Federation of external data sources should be possible with ability to store common attributes inside CMDB and getting other attributes from external data sources in real time

5. Should automatically create Service models to describe how IT infrastructure supports business services

6. The proposed helpdesk solution must allow the IT team to see the CI relationships in pictorial format, with a specified number of relationships on single window.

7. The CMDB should have built-in drift management capabilities to capture and report on infrastructure drift based on infrastructure attributes like RAM, memory, etc.

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

6) Dashboard Reporting

1. The Solution should provide a centralized Dashboard that picks up relevant business metrics from the service management solution giving at-a-glance visibility to key operational initiatives

2. RISL department owners should be able to graphically view the health of their business services and its related ticket KPI’s pertaining to different categories and departments configured in Service Desk.

3. These dashboards need to be dynamic that allows user to drag and drop these metrics and create custom dashboards as required.

4. The Dashboards should support rich formatting capabilities to represent the data in different chart formats.

Sl. No.


No)

Deviations, if Any


Make Offered

Model Offered

7) Service Level Management

7 (a) Helpdesk Related Service Level Parameters

1. Solution should support comprehensive SLA management platform


Sl. No.


No)

Deviations, if Any


2. Manage service levels for delivery and support of business services

3. Must allow creating and applying various operational level parameters to Incidents, Requests, Changes, and Release management modules.

4. The module should link available support hours to service levels when calculating deadlines as well as suspend SLA calculation for certain criteria – e.g. ‘pending information from customer’

5. The SLM module should integrate with incident and problem management to automate escalation, and notification activities based on response and resolution targets

6. It should also integrate with change management to provide access to service level agreement details, implementation windows, change blackout periods, and availability requirements

7. The application should have a predefined/customizable field to indicate & track the progress/status of the lifecycle of ticket(s).

8. The tool should provide an audit trail, tracking & monitoring for record information and updates from opening through fulfilment to closure For example: IDs of individuals or groups opening, updating & closing records; dates / times of status & activities updates, etc.

7 (b) Infrastructure Related Service Level Parameters

1. SI’s must proposed a full fledges Service Level Management Solution that allows for tracking of various service level performances of IT Infrastructure and vendor performance.

2. The product should be able to measure, collect, and import performance and SLA data from a wide range of sources, including performance Management modules

3. Should compute the quarterly service charges payable to the different agencies after applying the penalties as per the contract and SLA. This may be achieved through customization/ development of tool, wherever required.

4. The solution should support SLA violations alerts during the tracking period.

5. The solution should be capable of entering contract related information and provide dashboard for consolidated viewing of same.

6. The solution should support managing and maintaining a full history of an SLA.

7. Solution should support SLA violations in context of effective “impact” such as operational impact, financial impact and contractual impact.

8. The solution must provide a flexible framework for collecting and managing service level templates including Service Definition, Service Level Metrics, Penalties and other performance indicators measured across infrastructure and vendors

9. The solution must have a unified repository to capture and manage all service level templates.

10. The solution must provide detailed control of the metrics that are being collected

11. The solution must contain all the contents for best practices frameworks such as ITIL.

12. The solution must follow compliance and content validations to


Sl. No.


No)

Deviations, if Any


improve standardization of service level contracts

13. The solution must provide document repository capabilities for supplemental documents associated with SLAs, SLA management & reporting process

14. The solution most allow for customization of the service level agreement.

15. The solution must have the ability to define and calculate key performance indicators from an End to End Business Service delivery perspective.

16. The solution supports dynamic service level targets to reflect obligations importance and priority over time.

17. The solution must manage metrics across- Customer, Business unit, Services, products etc.

18. The solution must have the ability to manage multiple SLAs for the same contract party

19. The solution must support targets by time period and manage time zones for service levels

20. Manage scheduled and un-scheduled maintenance windows

21. The solution must provide a configurable, printable version of SLA.

22. The solution must support SLA approval/validation workflow

23. The solution must provide SLA Risk Analysis/ Benchmarking

24. The solution support role base access to service level agreements and sections in the service level agreements.

25. The solution must support aggregation and correlation of performance data relatively to contractual agreements.

26. View of Contract Parties & current SLA delivery levels

27. The solution must support standard and user configurable aggregation

28. Support for Viewing of Service Level info at any aggregated level

29. The solution supports SLA Alerts escalation and approval process.

30. The solution must support capabilities for investigating the root causes of failed service levels.

31. The solution must make it possible to find the underlying events that cause the service level contract to fail.

32. The solution must provide annotation capabilities that must appear in reports generated against the service level.

33. Accept Data from a variety of formats

34. Provide connectors and adapters wherever required

35. Timing for collection of data is configurable

36. Ability to define Adapters to data source in a visual manner without coding.

37. The solution supports historical and concurrent service level reports.

38. Design, customize, & Generate reports easily & based on User Roles

39. The solution must provide capabilities for minimizing the administrative overhead in generating and creating reports.

40. The system must provide Service Level Performance Report over time, contract, service and more.

41. The system must include the ability to generate customer SLA document from SLA information entered in the solution

42. Ad-hoc Report Generation & Templates


Sl. No.


No)

Deviations, if Any


43. Automatic Report creation, execution and Scheduling

44. The solution must support a wide variety of export formats including Microsoft Word, Adobe PDF etc.

45. The look-and-feel of the reports must be user configurable and supports standard templates and designs stored in design repository.

46. The solution must support Templates for report generation

47. Context sensitive Drill-down on specific report data

48. The solution most allow the distribution of reports to appropriate roles/people, through Web-based interface/ Web Portal, or via email

49. The solution must support single sign-on as well as integrate LDAP for user login and authentication.

50. The solution must support confidentiality of the data

51. Support for Defining and Calculating service Bonuses based on clauses in SLAs

52. Support for penalty, credits and chargeback calculations.

Item No. 12: Hardware Requirement for EMS solution

The bidder is required to propose the required hardware, OS, databases and any third party

software/hardware required to run the proposed EMS tools. It shall be the sole responsibility

of bidder to propose the adequate hardware resources so as to fulfill the performance levels

and scalability considerations of the proposed tools.

All the servers proposed should be blade server.

The bidder is required to quote and fill the number and type of hardware required for

deployment of EMS solution in Annexure-27 and fill the total cost filled in financial bid of Sl.

No. 2 of BoQ8 and BoQ9.

Item No. 13: UPS for Centralized NOC (10KVA)

Sl. No.



attached

Make offered

Model offered

1 UPS Capacity in KVA 10 KVA (Online)

1.1 Topology Double Conversion, with capable to work in redundant (1+1) and paralleling / load sharing mode.

2 Input

2.1 Nominal input voltage 415V 3 Phase +/- 10% V


3 Output

3.1 Output power 10000 VA


Sl. No.



attached

capacity (VA)



8000 W for single unit





3.6 Output frequency 50 Hz +/- 3 Hz




4 Batteries


4.2 Battery Make Exide/ Amar Raja/ Panasonic/ Numeric/ HBL/ Amron/ Okaya


Min. 42000



4.8 Battery transfer time 4 ms or better


5 Communication & Management

5.1 Interface port RJ-45, SNMP from day one

5.2 Inverter Efficiency 90%


5.4 Automatic restart of load

Required




5.7 LED/ LCD display

A) Online

B) On Battery

C) Overload

5.8

Alarms A) On battery

B) low battery

5.9 Environmental


0 to 40 deg.C

5.9.2 Humidity 95% non-Condensing at 40deg.C

5.10 Noise level less than 60 dB @ 1 Meter



Sl. No.



attached

6 Protections

6.2 Sustained input over voltage protection

Required

7. Isolation Transformer

7.1 General Inbuilt Galvanic Isolation Transformer should be in Output

7.2 Protection Should provide protection from surges & spikes.

Item No. 14: Router at Centralized NOC



if Any


Make Offered

Model Offered

Hardware and Interface Requirement

Minimum 4 x 1GE WAN ports. Out of four, minimum two ports should be SFP based and support direct single mode fiber termination.

Should have at least 1 open slots for LAN or WAN module

Performance Requirements

Packet forwarding rate -> Minimum 7.44 Mpps or more Backplane Capacity -> Minimum 10 Gbps or more

Quality of Service (QoS)

Should have marking, policing and shaping

Routing Protocol

IPv4 and IPv6 enabled from day one

HSRP/VRRP, Static Routes, RIPv1, RIPv2, RIPng, OSPFv2, OSPFv3, BGP4, MBGP, BFD, IP and MPLS features, Policy based routing enabled from day one

IPv4 Multicast features

Should have IGMP v1,v2 & v3, PIM-DM, PIM-SM, MSDP from day one

System Management and Administration

Should have feature of configuration rollback

Accounting of traffic flows for network planning and security purposes

Should have provision of network performance monitoring features like delay, latency, jitter, packet loss etc.

Should have SNMPv1, v2 and v3

Security features

Should have AAA using RADIUS or TACACS+

Should have Packet Filtering mechanism using access control lists.

Routers should have DES, 3DES, AES




if Any


encryption & MD5 authentication

Should have other IP Services like GRE tunneling, ACLs, IPSEC VPNs, NAT services from day one

Other Features Should have secure shell for secure connectivity

Should have console port and an external modem for remote management

Pre-planned scheduled Reboot Facility

Real Time Performance Monitor – service-level agreement verification probes/alerts

Load Balancer Should have load sharing capability for termination and un-interrupted fail over between multiple links (Minimum 4 links) along with required protocol & configuration features and licenses.

Industry Standards & Certifications

EAL3 or NDPP certified

Item No. 15: 24port Managed L3 switch with Jack Panel at Centralized NOC



if Any


Make Offered

Model Offered

Features Minimum 24 No’s of 10/100/1000 SFP ports with minimum 2 No. of additional 1000 BaseSx/ 1000BaseLx SFP/GBIC ports for uplink.

19” Rack Mountable stackable switch with support for stacking upto minimum 4 switches into a single stack.

Topology: Should be configured to work in redundant (1+1) active-active mode

Switching capacity of 52 Gbps or more

Packet Forwarding rate of 38Mpps or higher

MAC address table of minimum of 8k per switch and 1000 VLAN

Should have support for external/internal redundant power supply

Should be IPV4 & IPv6 enabled from day one

Should have IEEE 802.3ad Link Aggregation Control Protocol (LACP) with up to 8 links (ports) per trunk.

Should have IEEE 802.1.d STP, IEEE 802.1s multiple spanning tree protocol, IEEE 802.1w RSTP, IEEE 802.1p QoS, IGMP snooping, static routes etc.

Features of access port security, TACACS/TACACS+, RADIUS, DHCP, DHCP snooping, FTP/TFTP, SNMPv1, v2




if Any


and v3, TELNET, SSH, IPv6 DHCP, IPv6 filters, IGMP snooping

Should have console port for administration & management, CLI and GUI using secure web interface

Advanced routing protocols: OSPF, OSPFv3, PIM, MLD, LLDP and LLDP-MED capabilities, IGMPv1, v2, and v3, PIM-SM / DM, PIM-SSM, Multicast VLAN, RIP, OSPF, VRRP, PBR enabled from day one.

Should have feature of unicast routes & multicast routes configuration as required

Switch should be provided with Jack panel loaded with I/O.

Certifications EAL-2 or NDPP certified

Item No. 16: 24 port Managed L2 switch with Jack Panel at Centralized NOC



if Any


Make Offered

Model Offered

Features Minimum 24 No’s of 10/100/1000 Base-T PoE ports with minimum 2 No. of additional 1000BaseSx/ 1000BaseLx SFP/GBIC ports for uplink.

19” Rack Mountable stackable switch with support for stacking upto minimum 4 switches into a single stack.

Switching capacity of 52 Gbps or more

Packet Forwarding rate of 38Mpps or higher and minimum 512 VLANs

MAC address table of minimum of 8k per switch

Should have support for external/internal redundant power supply

Should be IPV4 & IPv6 enabled from day one

Should have IEEE 802.3ad Link Aggregation Control Protocol (LACP) with up to 8 links (ports) per trunk.

Should have IEEE 802.1.d STP, IEEE 802.1s multiple spanning tree protocol, IEEE 802.1w RSTP, IEEE 802.1p QoS, IGMP snooping, static routes etc.

Features of access port security, TACACS/TACACS+, RADIUS, DHCP, DHCP snooping, FTP/TFTP, SNMPv1, v2 and v3, TELNET, SSH, IGMP snooping.

Should have console port for administration & management, CLI and GUI using secure web interface.

Switch should be provided with Jack panel loaded with I/O.




if Any


Certifications EAL-2 or NDPP certified

Item No. 17: 42U Rack



if Any


Make Offered

Model Offered

Height 42 U

Type Floor mount with caster wheels

Wire managers Two vertical and four horizontal

Power distribution

(10 points – 5Amp sockets and 10 points – 15Amps) power distribution

Door Perforated metallic door in front with lock

Fan trays With 4 fans

Depth 1000 mm

Metal Aluminum extruded profile

Side panels Detachable side panels

Width 19” equipment mounting, extra width is recommended for managing voluminous cables

Castors Suitable castors with brakes.

Item No. 18: Desktop Computer for Centralized NOC

Item No. 18.1: Desktop PC-1 with Dual Monitor

Sl. No.


Yes / No Deviations,

if Any

Pg. no. of specs attached

Make Offered

Model Offered

1. Processor Intel Core i7-4770 Processor, minimum

8M Cache with min. frequency of 3

GHz or higher

2. Display Screen

Two minimum 19” LED Backlit color display. Display resolution 1920x1080p or higher

3. RAM 8GB RAM DDR III 1600 Mhz. and above

4. HDD 500 GB 7200 RPM SATA II and above

5. Chipset Intel® Q87 Chipset on OEM Motherboard.

6. Operating System

Windows 8 with Media and documentation (With Recovery & Driver CDs)

7. Graphics Should support dual monitor display from day 1 for NOC utility

8. Network IEEE802.11 b/g/n, 10/100/1000 LAN

9. Keyboard Standard 104 keys USB interface keyboard of same OEM make

Mouse Two button USB Optical scroll mouse


Sl. No.



if Any


of same OEM make.

10. Antivirus 5 year validity with upgrades/ patches support

11. Connectivity 1. Headphone jack 2. Microphone jack 3. Four external USB3.0 (minimum

two in front), USB2.0 x 2 (min.)

12. Certification Windows 8 Certified, Energy Star 5 or higher

Item No. 18.2: All in one Desktop PC-2

Sl. No.

Parameter Description of Requirement Compliance


if Any


Make Offered Model Offered

1. Processor Intel Core i7-4770 Processor, minimum

8M Cache with min. frequency of 3

GHz or higher

2. Display Screen

Minimum 19” LED Backlit color display. Display resolution 1920x1080p or higher

3. RAM 4GB DDR3 1600 Mhz and above

4. HDD 500 GB 7200 RPM SATA II and above

5. Chipset Intel® Q87 Chipset on OEM Motherboard.

6. Operating System

Windows 8 (Professional)

7. Graphics Intel® HD Graphics (Integrated)

8. Network IEEE802.11 b/g/n, 10/100/1000 LAN 9. Keyboard Standard 104 keys USB interface

Mouse Standard Optical with USB interface.

10. Antivirus 5 year validity with upgrades/ patches support

11. Connectivity 1. Headphone jack 2. Microphone jack 3. USB3.0 x 2, USB2.0 x 2 (min.) 4. 1 Display Port/VGA/HDMI

12. Certification Windows 8 Certified, Energy Star 5 or higher

Item No. 19: Video wall at Centralized NOC

Item No. 19.1: Display Units (LED LCD professional display)


(Yes/No)

Pg. No. of specs

attached

Make Offered

Model Offered



(Yes/No)

Pg. No. of specs

attached

General Minimum 55” (diagonal) LED LCD color professional display unit of 1920x1080p or higher resolution with required cables and connectors for building video wall in proposed NOC of any CR (Column & Row) combination matrix upto 12 screens with capabilities to play audio, video, images, PPT & flash files etc.

The video wall of any matrix combination (CR) should be capable of displaying multiple type of outputs as desired in NOC facility. For e.g. A video wall of 3x4 matrix should be capable of displaying high severity alarm monitoring output of EMS in one quadrant of 2x2 matrix, IT Service Desk escalation ticketing queue in second quadrant of 2x1 matrix, Network Service dashboard in 3rd quadrant of 2x1 matrix and VSAT Service dashboard in 4th quadrant of 2x2 matrix or any other required matrix combination.

The screens may be utilized to build upto three video walls of any required matrix combination i.e., 1x1 to m x n upto total of 12 screens

Fitting The screen should be supplied with wall mount kit or any other suitable fittings.

Orientation The screen should have provision of convenient content creation & management with image rotation to make video wall either in portrait or landscape mode.

Thickness Bezel to Bezel -> Maximum 3.5 mm

Brightness 500nits or more

Contrast Ratio 3,500:1 for FHD or 1,500:1 for UHD

Viewing Angle (Horizontal/ Vertical)

178° / 178°

Response Time (G-to-G)

8ms

Input Video: RGB In, VGA D-SUB, DVI-D (Dual Link), DisplayPort 1.2, Component (CVBS), Minimum 2 HDMI Audio: Stereo Mini Jack Connectivity

Output Video: DisplayPort 1.2 Audio: Stereo Mini Jack

External Control RS232C (In / Out), RJ45

IO Ports Minimum 2 x USB 2.0

Speaker Should have minimum two in-built stereo speakers

Power Power Supply: AC 100 – 240 V, 50/60 Hz Power Consumption: Sleep Mode: less than 1 W Off Mode: less than 1 W

Remote Control Wireless remote control with each display unit along with batteries

Certification Energy Star 5.0 (India/USA) and BIS UL (USA)/CE for Safety FCC for radiations regulations



(Yes/No)

Pg. No. of specs

attached

Warranty 5 years comprehensive onsite from the Manufacturer

Item No. 19.2: Display Controller for Video Wall


(Yes/No)

Pg. No. of specs

attached

Make Offered

Model Offered

General Display Controller to control upto three Video Walls in a matrix of m x n (any combination of Row & Column) upto total of 12 screens, video inputs and universal inputs along with necessary wall management software’s

Networking Dual-port Gigabit Ethernet Controller inbuilt

Support for Add on Network adapters

Wall configuration

12 DVI-D Outputs

Resolution output support

Minimum 1920x1080 or higher

Universal Inputs 12 Universal Inputs (Should be able to accept at least 4 kinds of signals i.e. DVI/RGB/Component Video)

Redundancy Support

System Should have the redundancy support for following:

Controller Hard Disk Data

Power Supply

LAN

Software Compatible Video Wall Management software to meet the required functionality

D. Passive Items

Item No. 20: Passive Components

Item No. 20.1: UTP CAT6 Cable


(Yes/No) Deviations

, if Any

Pg. No. of specs

attached

Make Offered

Model Offered

Type Four pair Unshielded Twisted Pair Category 6, TIA/EIA 568-C.2 (1 Gigabit)

Conductors 23 AWG copper cable with integral cross member pair separator and LSZH (Low smoke zero halogen) sheath

Speed Shall support network line speed up to 1Gbps

Approvals ETL verified to TIA/EIA 568- C.2 (1 Gigabit) Cat 6 or physical & Electrical



(Yes/No) Deviations

, if Any

Pg. No. of specs

attached

specifications / standards

Others Length printed on the outer jacket of the cable after every meter

Fire Rating IEC 60332-1

Item No. 20.2: UTP Patch Cord (7 ft.)



if Any

Pg. No. of specs

attached

Make Offered

Model Offered

Length 7 Feet

Conductor

Four pair 24 AWG Copper Cable with integral cross member pair, and factory molded RJ-45 plugs at both ends, LSZH sheath.

Cable Type ISO/IEC 11801:2002, TIA568-C.2 Cat 6 for physical & Electrical specifications / standards or higher

Item No. 20.3: Information/Outlets (I/O)

Item Description of Requirement Compliance (Yes/No)

Deviations, if Any


Make Offered

Model Offered

Type TIA/EIA-568-C.2 Component Compliant (1Gigabit) standard or higher

Features Surface mount box with single RJ45 socket to terminate UTP CAT 6 Cable

Gold plated contact surface

Protection Provision of shutter for protection against dust on Faceplate or I/O

Identification Provision of labelling icons and strips

Item No. 21: Preparation of Earth

The specification covers preparation of earthing along with the enhancing material required for maintaining the resistance as specified in RFP.


The material offered shall conform to relevant standard and high quality and workmanship capable to perform continuous and satisfactory operations in the actual service conditions at site.


(Yes/No) Deviations, if Any

Pg. No. of specs

attached Make Offered

Model Offered

Earth Electrode

The material should have good electrical conductivity & should not corrode in a wide range of soil conditions.

Mild Steel Electro galvanized bus bar of appropriate size should be welded/ bolted to earth electrode pipes or connected with the help of stainless steel nut bolts of appropriate size.

The bus bar connection plate should have 3 holes of 12mm dia. placed at 50mm apart on either side (Total 6 holes) for connecting earth conductor complete with excavation, civil works, and cast iron covered with back fill compound.

The voltage between Neutral & Earth should not exceed more than 2 volts.

Electrode size – 3mtrs.

Earth Enhancement Material (Back fill compound)

The material should be of superior conductive material so that it improves the earthing effectiveness especially in areas of poor conductivity such as rocky ground, sandy soil & areas of moisture variation.

It shall be placed around earth electrode in the earth pit to improve the conductivity of earth electrode & ground contact area.

The material shall be supplied in sealed moisture proof bags.

These bags shall be marked with the name of the manufacturer or trade name, quantity, batch no., date of manufacture etc.

It shall not depend on the continuous presence of water to maintain its conductivity.

Material shall be nontoxic, nonreactive, non-explosive & noncorrosive

Temp. Range 0ºC to 60ºC

Resistivity Below 0.5 ohm-meter at HUB location & CINOC location AND



(Yes/No) Deviations, if Any

Pg. No. of specs

attached Below 2 ohm at VSAT remote location & terrestrial link location

Moisture Retain more than 10% moisture at 105ºC

Material Type Should be a little alkaline in nature with pH value of > 7 & < 9

Material shall not decompose or leach out with time

Environment It shall not pollute the soil or local water table & shall meet environmental friendly requirement for landfill.

Pit Cover Cement Removable Cover

Standards IS: 3043/ 1987

Certification OEM certificates should be provided for verification of specifications/parameters.

Note: Bidder would be responsible for: - Conduit and channelling of PVC Conduits/ Casing Capping on walls. The Conduits/ Casing Capping should be marked with “IT Wiring” at regular interval of

lengths as an identification mark, I/O Fixing & Termination at Both Ends, Cable Laying of

UTP Cable, testing & certification for UTP IO Nodes, etc.

ANNEXURE-3: MANPOWER DEPLOYMENT


1) The selected bidder is required to deploy the minimum number of dedicated

skilled manpower as mentioned below along with required tools, equipment

and facilities to carry out the scope of work.

2) The selected bidder, is required to deploy CINOC personnel as per work order.

The manpower may be increased or decreased as per requirement by giving

two month time. The payment shall be made as per actuals.

3) The selected bidder, if required, may also deploy additional field engineer with

required machines and tools for smooth implementation /functioning/ O&M of

the project, at no extra cost to purchaser.

4) The manpower will be deployed exclusively for the RAJNET project and cannot

be shared by the bidder for other purposes.

5) Non-deployment/ non availability of the required manpower shall attract penalty

as per SLA.

6) In the event of non-deployment/ non availability of the committed manpower on

account of any cause, the bidder must inform the same in writing to

RISL/DoIT&C and replace the person with equivalent qualification and

experience. The SLA shall be applicable for such case also.

7) The Bidder shall be required to ensure availability of manpower and submit the

attendance certified by concerned government official along with bills.

8) The Program Manager should necessary be on roles of Sole Bidder/Lead

Bidder and is deputed for entire project duration. The Program Manager would

also be the in-charge of the HUB & NOC apart from Project Management.

9) The rates of manpower shall be on RRC mode applicable for 5 years.

10) Maximum 10 days leave in a calendar year shall be permissible to individual

manpower. The leave cannot be accumulated or taken in advance. The Leave

shall be granted in such a way that work is not hampered. For additional leave,

suitable alternate arrangement shall be made by the bidder.

11) The Bidder shall be required to ensure availability of manpower and submit the

attendance certified by concerned government official along with bills.

12) The resources deployed may be utilized by RISL/GoR for other IT activities of

RISL/ GoR.


Sl. No.

Role Project Stages Working Hours Desirable Qualification

and Experience Roles & Responsibilities

1. 1 x Program Manager (at DoIT&C, Jaipur)

Implementation, O&M, Exit Management

Office hours of Government of Rajasthan/RISL and on demand.

B.E / B.Tech + PMP certified.

Shall be responsible for overall management of the Project and shall be posted within 21 days from the date of issue of work order till 30 days after handover of the project. The program manager shall be responsible for timely commissioning & execution of the project. He will also be responsible for Liaison with RajSWAN, SECLAN, GRAMSAT, RSDC Operator and Transfer of assets in proper working condition etc. The Program Manager deputed at DoIT&C, Jaipur shall be the single point of contact (SPOC).

Fluency in English/ Hindi

8+ years of post-qualification work experience in deployment of network infrastructure / project management/ IT/Telecom

2. 2 x Project Lead (NOC + Network)

O&M and Exit management

Office hours of Government of Rajasthan/RISL and on demand.

B.E / B.Tech + CCNP/ITILv3 certified.

Shall be responsible for operations, maintenance & management of NOC and Network related domain respectively. Shall be posted for a period of 5 years from the date of GO-LIVE. They be the L3 technical resources of the respective domain for fault resolution, knowledge transfer and skills enhancement of available resources in the team. They will be responsible for management of any upcoming change requests from various departments and end-users.


5+ years of post-qualification work experience in IT/Telecom

3. 2x Technical Specialist (Network + EMS)

O&M For day time operations the Engineers should be deputed in 2 shifts and on

B.E / B.Tech in CS/ IT/ Electronics or equivalent + CCNA/ ITILv3 certified/ OEM certified.

Shall be the L2 senior technical resources responsible for resolution of events pertaining to EMS, VSAT and networking & allied hardware of RAJNET Project. These senior personnel will be


Sl. No.



demand. Fluency in English/ Hindi

responsible for fault resolution and rectification. These resources will also be responsible for initiating recovery plan in case of pre-failure alerts pertaining to IP devices under RAJNET Project occurs. Shall be posted for a period of 5 years from the date of GO-LIVE.


4. 5 x IT Management Engineer

O&M For 24x7 operations the Engineers should be deputed in 3 shifts.

B.E / B.Tech in CS/ IT/ Electronics or equivalent

Shall be the L2 resources responsible for handling EMS tools, monitoring and diagnosis of network events and troubleshooting. Shall be the second level of defence across all type of reported calls/events. Shall be responsible for proactive, preventive and reactive monitoring of events, routine administration and health check-up and overall fault management and rectification of RAJNET. Shall be posted for a period of 5 years from the date of GO-LIVE.


3+ years of relevant post-qualification work experience in IT/Telecom/ Network Management

5. 2 x NOC Support Engineer (at DoIT&C, Jaipur)

Pre-Captive HUB from the date of 1st stage of GO-LIVE

For day time operations the Engineers should be deputed in 2 shifts and on demand.

BCA/ PGDCA/ Diploma in Electronics / IT/ CS or higher in same domain Fluency in English/ Hindi 2+ years of relevant post-qualification work experience in

Shall be responsible for network monitoring of the VSAT solution deployed including co-ordination in bandwidth management & maintenance and submission of required reports. Monitoring of the network when the network operates through Bidders shared hub. The engineers should be equipped with laptop and should be available on mobile phone for support. The monitoring engineers should provide all required support for


Sl. No.



IT/Telecom smooth migration of sites from Bidders Hub to RISL Captive Hub.

6. 10 x NOC Support Engineers

O&M For 24x7 operations the Engineers should be deputed in 3 shifts.

Shall be L1 resources responsible for providing L1 support, filtering and categorization of calls based on first level diagnosis based on nature and criticality of the call pertaining to NOC and Network Infrastructure.

7. 10 x VSAT Support Engineers

Post-Captive For 24x7 operations of the hub. Engineers should be deputed in 3 shifts

B.E/ B.Tech Shall be mainly responsible for proper O&M of all hardware and software of CAPTIVE HUB which includes timely back-up, preventive maintenance, update, up-grade of all required patches/software, inventory management, maintenance of passive and active components etc. They should also carry out bandwidth management activities as and when required.


3+ years of post-qualification work experience in Telecom/ Information Technology (IT)

8. 17 x IT Helpdesk Engineers

O&M For 24x7 operations of the hub. Engineers should be deputed in 3 shifts

Diploma/Graduate or higher

Shall be responsible for network monitoring of the VSAT solution & Terrestrial solution deployed, Fault management & maintenance, activities defined in Helpdesk Management and submission of required reports. The helpdesk engineer is required to attend calls and provide telephonic technical support to VSAT End-locations, Hub and Terrestrial end-location.


2+ years of relevant post-qualification work experience in IT

9. 240 x Field Engineers

O&M Office working hours and on

BCA/ PGDCA/ Diploma in Electronics / IT/ CS

Shall be responsible for operations & maintenance of VSAT solution &


Sl. No.



one at each Block

demand or higher in same domain

Terrestrial solution deployed, Fault management & maintenance etc.




ANNEXURE 4: PRE BID QUERIES FORMAT

(To be filled by the Bidder)

Name of the Company/Firm: _________________________________________________________

Bidding document Fee Receipt No. __________________Dated _____________for Rs. __________/-

Name of Person(s) Representing the Company/ Firm:

Name of Person Designation Email-Id(s) Tel. Nos. & Fax Nos.

Company/Firm Contacts:

Contact Person (s) Address for

Correspondence

Email-Id(s) Tel. Nos. & Fax Nos.

Query/Clarification Sought:

(MS-Excel Sheet Format)

Sl.

No.

Bidder

Name

RFP

Chapter

No.

RFP

Clause

No.

RFP Page

No.

Clause

Details as per

RFP

Query/Clarification/

Suggestion

Note: Queries must be strictly submitted only in the prescribed format (.XLS/ .XLSX/ .ODF).

Queries not submitted in the prescribed format will not be considered/ responded at all by the

tendering authority. Also, kindly attach the colored scanned copy of the receipt towards the

submission of the bid document fee. Also, the bidders having purchased the tender/ RFP

document will only be responded to i.e. their pre-bid queries will be entertained and

responded. Also, the softcopy of the queries (only in MS-Excel Sheet format) should also be

submitted through e-mail at [email protected]

mailto:-mail%20at%20oic.vsat@rajasth


ANNEXURE-5: BIDDER’S AUTHORIZATION CERTIFICATE

{To be filled by the bidder}

To,

The Managing Director,

RajCOMP Info Services Limited (RISL),

First Floor, Yojana Bhawan,

C-Scheme, Jaipur-302016 (Raj.)

I/ We {Name/ Designation} hereby declare/ certify that {Name/ Designation} is hereby

authorized to sign relevant documents on behalf of the company/ firm in dealing with NIB

reference No. ______________________ dated _________. He/ She is also authorized to

attend meetings & submit technical & commercial information/ clarifications as may be

required by you in the course of processing the Bid. For the purpose of validation, his/ her

verified signatures are as under.

Thanking you,

Name of the Bidder: - Verified Signature:

Authorised Signatory: -

Seal of the Organization: -

Date:

Place:


ANNEXURE-6: DRAFT AGREEMENT FORMAT

{To be mutually signed by selected bidder and procuring entity}

This Contract is made and entered into on this ______day of ________, 2014 by and between

RajCOMP Info Services Limited (RISL), having its head office at First Floor, Yojana Bhawan,

C-Scheme, Jaipur-302005, Rajasthan (herein after referred to as Purchaser/ RISL) which

term or expression, unless excluded by or repugnant to the subject or context, shall include

his successors in office and assignees on ONE PART

And

M/s__________________, a company registered under the Indian Companies Act, 1956 with

its registered office at _____________________ (herein after referred as the “Successful

Bidder/ Supplier”) which term or expression, unless excluded by or repugnant to the subject or

context, shall include his successors in office and assignees on the OTHER PART.

Whereas,

Purchaser is desirous of appointing an bidder for “SETTING-UP OF VSAT NETWORK UP TO

GRAM PANCHAYTS IN RAJASTHAN” as per the Scope of Work and Terms and Conditions

as set forth in the RFP document dated _________ of <NIB No _________________>.

And whereas

M/s______________represents that it has the necessary experience for carrying out the

overall work as referred to herein and has submitted a bid and subsequent clarifications for

providing the required services against said NIB and RFP document issued in this regard, in

accordance with the terms and conditions set forth herein and any other reasonable

requirements of the Purchaser from time to time.

And whereas

Purchaser has accepted the bid of M/s__________ and has placed the Work Order vide

Letter No. __________________ dated _______, on which M/s__________ has given their

acceptance vide their Letter No._____________ dated ____________.

And whereas

M/s_______________ has deposited a sum of Rs. ________________/- (Rupees

_________________) in the form of __________________ ref no. _________________

dated ______________ of ____________ Bank and valid up to _____________ as security

deposit for the due performance of the contract.

Now it is hereby agreed to by and between both the parties as under: -


1. The NIB Ref. No. ____________________________ dated ___________ and RFP

document dated _________ issued by RISL along with its enclosures/ annexures,

wherever applicable, are deemed to be taken as part of this contract and are binding on

both the parties executing this contract.

2. In consideration of the payment to be made by RISL to M/s______________ at the rates

set forth in the Financial Bid, will duly supply the said articles set forth in “Annexure-I: Bill

of Material” thereof and provide related services in the manner set forth in the RFP, along

with its enclosures/ annexures and Technical Bid along with subsequent clarif ications

submitted by M/s__________.

3. The RISL do hereby agree that if M/s___________ shall duly supply the said articles and

provide related services in the manner aforesaid observe and keep the said terms and

conditions of the RFP and Contract, the RISL will pay or cause to be paid to

M/s___________, at the time and the manner set forth in the said conditions of the RFP,

the amount payable for each and every project milestone & deliverable. The mode of

Payment will be as specified in the RFP document.

4. The timelines for the prescribed Scope of Work, requirement of services and deployment

of technical resources shall be effected from the date of work order i.e. ____________

and completed by M/s_____________ within the period as specified in the RFP

document.

5. In case of extension in the delivery and/ or installation period/ completion period with

liquidated damages, the recovery shall be made on the basis of following percentages of

value of stores/ works which M/s______________has failed to supply or complete the

work: -

Sl.

No. Condition LD %*

a. Delay up to one fourth period of the prescribed period of commissioning of

work (GO-LIVE)

2.5 %

b. Delay exceeding one fourth but not exceeding half of the prescribed period

of commissioning of work (GO-LIVE)

5.0 %

c. Delay exceeding half but not exceeding three fourth of the prescribed

period of commissioning of work (GO-LIVE)

7.5 %

d. Delay exceeding three fourth of the prescribed period of commissioning of

work (GO-LIVE)

10.0 %

Note:

i. The percentage refers to the payment due for the associated milestone.

ii. Fraction of a day in reckoning period of delay in supplies/ maintenance services shall

be eliminated if it is less than half a day.

iii. The maximum amount of agreed liquidated damages shall be 10%.

iv. If M/s____________requires an extension of time in completion of contractual

supply on account of occurrence of any hindrances, he shall apply in writing to the

authority which had placed the work order, for the same immediately on occurrence

of the hindrance but not after the stipulated date of completion of supply.

v. Delivery period may be extended with or without liquidated damages if the delay in

the supply of goods in on account of hindrances beyond the control of

M/s______________.


6. All disputes arising out of this agreement and all questions relating to the interpretation of

this agreement shall be decided as per the procedure mentioned in the RFP document.

In witness whereof the parties have caused this contract to be executed by their Authorized

Signatories on this _____day of _______________, 2014.

Signed By: Signed By:

( )

Designation:,

Company:

For

Chairman & Managing Director, RISL

In the presence of:

In the presence of:

( )

Designation:

Company:

( )

Designation:

( )

Designation:

Company:

( )

Designation:


ANNEXURE-7: BANK GUARANTEE FORMAT

{To be submitted by the bidder’s bank}

BANK GUARANTEE FORMAT – BID SECURITY

(To be stamped in accordance with Stamp Act and to be issued by a Nationalised/ Scheduled

bank having its branch at Jaipur and payable at par at Jaipur, Rajasthan)

To,



First Floor, Yojana Bhawan, C-Block, C-Scheme, Jaipur-302005 (Raj).

Sir,

1. In accordance with your Notice Inviting Bid for <please specify the project title> vide NIB

reference no. <Please specify> M/s. …………………………….. (Name & full address of

the firm) (Hereinafter called the “Bidder”) hereby submits the Bank Guarantee to

participate in the said procurement/ bidding process as mentioned in the bidding

document.

It is a condition in the bidding documents that the Bidder has to deposit Bid Security

amounting to <Rs. ______________ (Rupees <in words>)> in respect to the NIB Ref. No.

_______________ dated _________ issued by RISL, First Floor, Yojana Bhawan, C-

Block, C-Scheme, Jaipur, Rajasthan (hereinafter referred to as “RISL”) by a Bank

Guarantee from a Nationalised Bank/ Scheduled Commercial Bank having its branch at

Jaipur irrevocable and operative till the bid validity date (i.e. <please specify> days from

the date of submission of bid). It may be extended if required in concurrence with the bid

validity.

And whereas the Bidder desires to furnish a Bank Guarantee for a sum of <Rs.

______________ (Rupees <in words>)> to the RISL as earnest money deposit.

2. Now, therefore, we the ……………………………….…… (Bank), a body corporate

constituted under the Banking Companies (Acquisition and Transfer of Undertaking) Act.

1969 (delete, if not applicable) and branch Office I………………... (hereinafter referred to

as the Guarantor) do hereby undertake and agree to pay forthwith on demand in writing

by the RISL of the said guaranteed amount without any demur, reservation or recourse.

3. We, the aforesaid bank, further agree that the RISL shall be the sole judge of and as to

whether the Bidder has committed any breach or breaches of any of the terms costs,

charges and expenses caused to or suffered by or that may be caused to or suffered by

the RISL on account thereof to the extent of the Earnest Money required to be deposited

by the Bidder in respect of the said bidding document and the decision of the RISL that

the Bidder has committed such breach or breaches and as to the amount or amounts of

loss, damage, costs, charges and expenses caused to or suffered by or that may be

caused to or suffered by the RISL shall be final and binding on us.


4. We, the said Bank further agree that the Guarantee herein contained shall remain in full

force and effect until it is released by the RISL and it is further declared that it shall not be

necessary for the RISL to proceed against the Bidder before proceeding against the Bank

and the Guarantee herein contained shall be invoked against the Bank, notwithstanding

any security which the RISL may have obtained or shall be obtained from the Bidder at

any time when proceedings are taken against the Bank for whatever amount that may be

outstanding or unrealized under the Guarantee.

5. Any notice by way of demand or otherwise hereunder may be sent by special courier,

telex, fax, registered post or other electronic media to our address, as aforesaid and if

sent by post, it shall be deemed to have been given to us after the expiry of 48 hours

when the same has been posted.

6. If it is necessary to extend this guarantee on account of any reason whatsoever, we

undertake to extend the period of this guarantee on the request of our constituent under

intimation to you.

7. The right of the RISL to recover the said amount of <Rs. ______________ (Rupees <in

words>)> from us in manner aforesaid will not be precluded/ affected, even if, disputes

have been raised by the said M/s. ……….………………(Bidder) and/ or dispute or

disputes are pending before any court, authority, officer, tribunal, arbitrator(s) etc..

8. Notwithstanding anything stated above, our liability under this guarantee shall be

restricted to <Rs. ______________ (Rupees <in words>)> and our guarantee shall

remain in force till bid validity period i.e. <please specify> days from the last date of bid

submission and unless a demand or claim under the guarantee is made on us in writing

within three months after the Bid validity date, all your rights under the guarantee shall be

forfeited and we shall be relieved and discharged from all liability thereunder.

9. This guarantee shall be governed by and construed in accordance with the Indian Laws

and we hereby submit to the exclusive jurisdiction of courts of Justice in India for the

purpose of any suit or action or other proceedings arising out of this guarantee or the

subject matter hereof brought by you may not be enforced in or by such count.

10. We hereby confirm that we have the power/s to issue this Guarantee in your favor under

the Memorandum and Articles of Association/ Constitution of our bank and the

undersigned is/are the recipient of authority by express delegation of power/s and

has/have full power/s to execute this guarantee under the Power of Attorney issued by

the bank in your favour.

Date ………………… (Signature) ……………………………………….

Place ………………… (Printed Name) ………………………………….

(Designation) ……………………………………

(Bank’s common seal) ………………………….


In presence of:

WTTNESS (with full name, designation, address & official seal)

(1) ………………………………………

………………………………………

(2) ………………………………………

………………………………………

Bank Details

Name & address of Bank:

Name of contact person of Bank:

Contact telephone number:

GUIDELINES FOR SUBMISSION OF BANK GUARANTEE

The Bank Guarantee shall fulfil the following conditions in the absence of which they cannot

be considered valid: -

1. Bank Guarantee shall be executed on non- judicial stamp paper of applicable value

purchased in the name of the bank.

2. Two persons should sign as witnesses mentioning their full name, designation, address

and office seal (if any).

3. The Executor (Bank Authorities) may mention the power of attorney No. and date of

execution in his/ her favour authorizing him/ her to sign the document. The Power of

Attorney to be witnessed by two persons mentioning their full name and address.

4. The Bank Guarantee should be executed by a Nationalised Bank/ Scheduled Commercial

Bank only.

5. Non – Judicial stamp paper shall be used within 6 months from the date of Purchase of

the same. Bank Guarantee executed on the non-judicial stamp paper after 6 (six) months

of the purchase of such stamp paper shall be treated as non-valid.

6. The contents of Bank Guarantee shall be strictly as per format prescribed by RISL

7. Each page of Bank Guarantee shall bear signature and seal of the Bank and B.G.

number.

8. All corrections, deletions etc. in the Bank Guarantee should be authenticated by signature

of Bank Officials signing the Bank Guarantee.

9. Bank should separately send through registered post/courier a certified copy of Bank

Guarantee, mentioning Bid reference, Bid title and bidder name, directly to the Purchaser

at the following address:


BANK GUARANTEE FORMAT – PERFORMANCE SECURITY (PBG)

(To be stamped in accordance with Stamp Act and on a Stamp Paper purchased from Rajasthan State

only and to be issued by a Nationalised/ Scheduled bank having its branch at Jaipur and payable at par

at Jaipur, Rajasthan)

To,



First Floor, Yojana Bhawan, C-Block, C-Scheme, Jaipur-302005 (Raj).

1. In consideration of the RajCOMP Info Services Limited (hereinafter called "RISL") having

agreed to exempt M/s ..........................(hereinafter called "the said Contractor(s)" from the

demand, under the terms and conditions of an Agreement No..................................dated

.....................made between the RISL through …………………… and

.......................(Contractor) for the work .................(hereinafter called "the said

Agreement") of Security Deposit for the due fulfilment by the said Contractor (s) of the

terms and conditions contained in the said Agreement, on production of a Bank Guarantee

for Rs...................(rupees ........................................only), we ...................(indicate the

name of the Bank), (hereinafter referred to as "the Bank") at the request of

..................Contractor(s) do hereby undertake to pay to the RISL an amount not

exceeding Rs...................(Rupees..................................only) on demand.

2. We................. (Indicate the name of Bank), do hereby undertake to pay Rs....................

(Rupees............................only), the amounts due and payable under this guarantee

without any demur or delay, merely on a demand from the RISL. Any such demand made

on the bank by the RISL shall be conclusive as regards the amount due and payable by

the Bank under this guarantee. The Bank Guarantee shall be completely at the disposal of

the RISL and We....................... (Indicate the name of Bank), bound ourselves with all

directions given by RISL regarding this Bank Guarantee. However, our liability under this

guarantee shall be restricted to an amount not exceeding Rs......................

(Rupees....................only).

3. We.......................(indicate the name of Bank), undertake to pay to the RISL any money so

demanded notwithstanding any dispute or disputes raised by the contractor(s) in any suit

or proceeding pending before any Court or Tribunal or Arbitrator etc. relating thereto, our

liability under these presents being absolute, unequivocal and unconditional.

4. We.....................(indicate the name of Bank) further agree that the performance guarantee

herein contained shall remain in full force and effective up to <DATE> and that it shall

continue to be enforceable for above specified period till all the dues of RISL under or by

virtue of the said Agreement have been fully paid and its claims satisfied or discharged or

till the RISL certifies that the terms and conditions of the said Agreement have been fully

and properly carried out by the said Contractor(s) and accordingly discharges this

guarantee.

5. We ...........................(indicate the name of Bank) further agree with the RISL that the RISL

shall have the fullest liberty without our consent and without affecting in any manner our

obligations hereunder to vary any of the terms and conditions of the said Agreement or to

extend time of performance by the said Contractor(s) from time to time or to postpone for

any time or from time to time any of the powers exercisable by the RISL against the said

Contractor(s) and to forbear or enforce any of the terms and conditions relating to the said


Agreement and we shall not be relieved from our liability by reason of any such variation,

or extension being granted to the said Contractor(s) or for any forbearance, act or

omission on the part of the RISL or any indulgence by the RISL to the said Contractor(s)

or by any such matter or thing whatsoever which would but for this provision, have effect

of so relieving us.

6. The liability of us ............................. (indicate the name of Bank), under this guarantee will

not be discharged due to the change in the constitution of the Bank or the contractor(s).

7. We .............................. (indicate the name of Bank), lastly undertake not to revoke this

guarantee except with the previous consent of the RISL in writing.

8. This performance Guarantee shall remain valid and in full effect, until it is decided to be

discharged by the RISL. Notwithstanding anything mentioned above, our liability against

this guarantee is restricted to Rs........................... (Rupees..............................only).

9. It shall not be necessary for the RISL to proceed against the contractor before proceeding

against the Bank and the guarantee herein contained shall be enforceable against the

Bank notwithstanding any security which the RISL may have obtained or obtain from the

contractor.

10. We .............................. (indicate the name of Bank) verify that we have a branch at Jaipur.

We undertake that this Bank Guarantee shall be payable at any of its branch at Jaipur. If

the last day of expiry of Bank Guarantee happens to be a holiday of the Bank, the Bank

Guarantee shall expire on the close of the next working day.

11. We hereby confirm that we have the power(s) to issue this guarantee in your favor under

the memorandum and articles of Association/constitution of our bank and the undersigned

is/are the recipient of authority by express delegation of power(s) and has/have full

power(s) to execute this guarantee for the power of attorney issued by the bank.

Dated..........................day of....................For and on behalf of the <Bank> (indicate the Bank)

Signature

(Name & Designation)

Bank's Seal

The above performance Guarantee is accepted by the RISL

For and on behalf of the RISL

Signature

(Name & Designation)


ANNEXURE-8: TENDER FORM

1) Addressed to:

Name of the Tendering Authority Managing Director

Address RajCOMP Info Services Limited (RISL)

C-Block, Ist Floor, Yojana Bhavan, Jaipur (Rajasthan)

– 302005

Telephone 5103902, 2226055

Tele Fax 0141-2228701

Email [email protected]

(please mention the NIB no. in the subject)

2) Firm Details:

Name of Firm

Name of CMD of the firm with email

id, contact number

Name of Contact Person with

Designation

Registered Office Address

Address of the Firm

Year of Establishment

Type of Firm

Put Tick( ) mark

Public Limited Private

Limited

Partnership Proprietary

Telephone Number(s)

Email Address/ Web Site Email: Web-Site:

Fax No.

Mobile Number Mobile:

Certification/Accreditation/Affiliation,

if Any

3) The requisite tender fee amounting to Rs. ________/- (Rupees <in words>) has been deposited

vide DD/BC/receipt no. _______ dated ___________.

4) The requisite RISL processing fee amounting to Rs. ________/- (Rupees <in words>) has been

deposited vide DD/BC/receipt no. _______ dated ___________.

5) The requisite EMD amounting to Rs. ________/- (Rupees <in words>) has been deposited vide

Banker’s Cheque/ DD No. ___________ dated ___________.

6) We agree to abide by all the terms and conditions mentioned in this form issued by the

Empanelment Authority and also the further conditions of the said notice given in the attached

sheets (all the pages of which have been signed by us in token of acceptance of the terms

mentioned therein along with stamp of the firm).

Date:

Name & Seal of the firm: ________________________

Authorized Signatory: ___________________________


ANNEXURE-9: COVERING LETTER – TECHNICAL BID

(To be submitted only on Letter Head duly signed by Auth. Sign.)

To, Managing Director, RajCOMP Info Services Limited (RISL), First Floor, Yojana Bhawan, C-scheme, Jaipur Rajasthan)

Ref: Request for Proposal (RFP) Notification dated............... No.......... Dear Sir, 1. I/We, the undersigned bidder, Having read & examined in detail, the Bid Document, the receipt of which is hereby duly acknowledged, I/ we, the undersigned, offer to supply/ work as mentioned in the Scope of the work, Technical specifications, Service Level Standards & in conformity with the said bidding document for the same.

2. I/ We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief.

3. I/ we hereby submit our token of acceptance to all the tender terms & conditions without any deviations. Hence, we are hereby submitting our Bid and offer to provide services to Purchaser for carrying out the project in accordance with your RFP. 4. Until a formal contract is prepared and executed, this bid, together with your written acceptance thereof and your notification of award shall constitute a binding Contract between us. 5. I/We agree to abide by this RFP for a period of 180 days from the closing date fixed for submission of bid as stipulated in the RFP document. 6. I/We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act, 1988”. 7. I/ We undertake, for timely establishment of a local office in Jaipur (if the award is made to us) and within 3 months from the date of issue of LOI. Or (strike out whichever is not applicable) We have an existing office at Jaipur at the following address: ....................................................................................................................... 8. I/We understand that the Purchaser is not bound to accept any bid received in response to this RFP. 9. In case we are engaged by the Purchaser, we shall provide any assistance/cooperation required by Purchaser, appointed auditing agencies (if any), state government officials and Other Stakeholders of the project for performing their duties with respect to this project. We understand that our non-cooperation for the same shall be grounds for termination of service.

Thanking you, Name of the Bidder: - Authorised Signatory: - Seal of the Organization: - Date: Place:


ANNEXURE-10: FINANCIAL BID COVER LETTER & FORMAT


To,

Managing Director,



C-Scheme, Jaipur (Rajasthan)

Reference: NIB No. : ___________________________________ Dated: __________

Dear Sir, We, the undersigned bidder, Having read & examined in detail, the Bidding Document, the receipt of which is hereby duly acknowledged, I/ we, the undersigned, offer to supply/ work as mentioned in the Scope of the work, Bill of Material, Technical specifications, Service Level Standards & in conformity with the said bidding document for the same. I / We undertake that the prices are in conformity with the specifications prescribed. The quote/ price are inclusive of all cost likely to be incurred for executing this work. The prices are inclusive of all type of govt. taxes/duties. I / We undertake, if our bid is accepted, to deliver the goods in accordance with the delivery schedule specified in the schedule of Requirements. I/ We hereby declare that in case the contract is awarded to us, we shall submit the contract performance guarantee as prescribed in the bidding document. I / We agree to abide by this bid for a period of 180 days after the last date fixed for bid submission and it shall remain binding upon us and may be accepted at any time before the expiry of that period. Until a formal contract is prepared and executed, this bid, together with your written acceptance thereof and your notification of award shall constitute a binding Contract between us. I/ We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief. We understand that you are not bound to accept the lowest or any bid you may receive. We agree to all the terms & conditions as mentioned in the bidding document and submit that we have not submitted any deviations in this regard. Date: Authorized Signatory Name: Designation:


Financial Bid Format

{To be submitted by the bidder only in BoQ format (.XLS) available at eProc portal}

1) CAPEX FOR VSAT CAPTIVE HUB (BoQ2)

Sl. No.

Item Description (CAPEX FOR VSAT CAPTIVE HUB)

Item Code / Make

Qty. Units Base Unit Cost in

INR (incl. all

incidental charges and all

Taxes but excl. Raj.

VAT)

Unit Installation

Charges including

WPC/SACFA/ any Other

Licenses in INR

Rajasthan VAT in INR

Service Tax

in INR

Total Unit cost

In INR (excl. RVAT and

service tax)

Total Cost in

INR (excl. RVAT and

service tax)

1 2 3 4 5 6 7 8 9 10=(6+7) 11=(4x10)

1.00 VSAT HUB item1.1 1.000 No. 0.00 0.00

2.00 VSAT Hub Baseband item1.2 1.000 No. 0.00 0.00

3.00 Hub Antenna (9 Meter nominal diameter) item1.3 1.000 No. 0.00 0.00


item1.4 1.000 No. 0.00 0.00

5.00 20KVA UPS item5 2.000 Nos. 0.00 0.00

6.00 42U Rack item17 1.000 Nos. 0.00 0.00

7.00 Preparation of Earth item21 1.000 Nos. 0.00 0.00

8.00 UTP CAT6 Cable with fitting charges item20.1 200.000 Mtrs. 0.00 0.00

9.00 UTP Patch Cord - 7ft. item20.2 20.000 Nos. 0.00 0.00

10.00 Information/Outlets (I/O) item20.3 10.000 Nos. 0.00 0.00


item 1.000 Nos. 0.00 0.00


item 1.000 Nos. 0.00 0.00


item 1.000 Nos 0.00 0.00

***Total in Figures 0.00 0.00

Cost not to be filled in Technical Bid


2) OPEX FOR VSAT CAPTIVE HUB (BoQ3)

Sl. No.

Item Description (OPEX FOR VSAT CAPTIVE HUB)

Item Code / Make

Qty Units Base Unit Cost per anum in INR (incl.

all incidental charges and all

Taxes but excl.

service tax.)

Warranty Charges per anum

in INR


Service Tax in

INR

Total Unit cost


service tax)

Total Cost in INR for 5

years (excl. RVAT and

service tax)

1 2 3 4 5 6 7 8 9 10=(6+7) 11=(4x10)*5yr

1.00 VSAT HUB item1.1 1.000 No. 0.00 0.00

2.00 VSAT Hub Baseband item1.2 1.000 No. 0.00 0.00

3.00 Hub Antenna (9 Meter nominal diameter) item1.3 1.000 No. 0.00 0.00


item1.4 1.000 No. 0.00 0.00

5.00 20KVA UPS item5 2.000 Nos. 0.00 0.00

6.00 42U Rack item17 1.000 Nos. 0.00 0.00

7.00 UTP CAT6 Cable with fitting charges item20.1 200.000 Mtrs. 0.00 0.00




item 1.000 Nos. 0.00 0.00


item 1.000 Nos. 0.00 0.00

12.00 OPEX of Additional Item’s (Upload scanned pdf as per Annexure-11, if required)

item 1.000 Nos 0.00 0.00




3) CAPEX FOR VSAT REMOTE LOCATION (BoQ4)

Sl. No.

Item Description (CAPEX FOR VSAT REMOTE LOCATION)

Item Code / Make

Qty. Units Base Unit Cost in INR

(incl. all incidental

charges and all Taxes but

excl. Raj. VAT)

Unit Installation

Charges including

WPC/SACFA/ any Other Licenses

Rajasthan VAT on Base Unit in INR

Service Tax in INR

Total Unit cost


Service Tax)

Total Cost in INR (excl. RVAT and

Service Tax)

1 2 3 4 5 6 7 8 9 10=(6+7) 11=(4x10)

1.00 VSAT MODEM (IDU) (512Kbps) item2.1.a 3600.000 Nos. 0.00 0.00

2.00 Out Door Unit (ODU) (2W) item2.1.b 3600.000 Nos. 0.00 0.00

3.00 VSAT MODEM (IDU) (1Mbps) item2.2.a 3600.000 Nos. 0.00 0.00


5.00 Antenna Unit item2.3 7200.000 Nos. 0.00 0.00

6.00 Portable VSAT - BUC item3.1 2.000 Nos. 0.00 0.00

7.00 Portable VSAT - Antenna Unit item3.2 2.000 Nos. 0.00 0.00

8.00 Monkey Deterrent item4 1000.000 Nos. 0.00 0.00

9.00 1 KVA UPS item6 7200.000 Nos. 0.00 0.00

10.00 8 port L2 switch item7 7200.000 Nos. 0.00 0.00

11.00 4U Wall Mount Rack item8 7200.000 Nos. 0.00 0.00


13.00 UTP CAT6 Cable (60 mtr. per site) with fitting charges

item20.1 432000.000 Nos. 0.00 0.00



item20.3 50400.000 Nos. 0.00 0.00


item 1.000 Nos. 0.00 0.00




4) OPEX FOR VSAT REMOTE LOCATION (BoQ5)

Sl. No.

Item Description (OPEX FOR VSAT REMOTE LOCATION)

Item Code / Make

Qty. Units Base Unit Cost per anum in INR (incl.


Taxes but excl.

service tax)


in INR


Service Tax

in INR

Total Unit cost


Service Tax)


years (excl. RVAT and

Service Tax)

1 2 3 4 5 6 7 8 9 10=(6+7) 11=(4x10)*5yr

1.00 VSAT MODEM (IDU) (512Kbps) item2.1.a 3600.000 Nos. 0.00 0.00


3.00 VSAT MODEM (IDU) (1Mbps) item2.2.a 3600.000 Nos. 0.00 0.00


5.00 Antenna Unit item2.3 7200.000 Nos. 0.00 0.00

6.00 Portable VSAT - BUC item3.1 2.000 Nos. 0.00 0.00

7.00 Portable VSAT - Antenna Unit item3.2 2.000 Nos. 0.00 0.00

8.00 Monkey Deterrent item4 1000.000 Nos. 0.00 0.00

9.00 1 KVA UPS item6 7200.000 Nos. 0.00 0.00




item20.1 432000.000 Nos. 0.00 0.00


14.00 Information/Outlets (I/O) (7 per site) item20.3 50400.000 Nos. 0.00 0.00

15.00 Re-orientation charges for VSAT Terminals item 5000.000 Nos 0.00 0.00

16.00 Shifting charges for VSAT Terminals item 500.000 Nos 0.00 0.00


item 1.000 Nos 0.00 0.00




5) CAPEX FOR TERRESTRIAL LINK EQUIPMENT (BoQ6)

Sl. No.

Item Description (CAPEX FOR TERRESTRIAL LINK EQUIPMENT)

Item Code / Make


(incl. all incidental charges and all

Taxes but excl. Raj.

VAT)

Rajasthan VAT (RVAT)

in INR

Service Tax

in INR

Total Unit cost

In INR (excl.

RVAT and Service

Tax)

Total Cost in INR (excl.

RVAT and Service

Tax)

1 2 3 4 5 6 7 8 9=(6) 10=(4x9)

1.00 MODEM item9 4000.000 Nos. 0.00 0.00

2.00 ROUTER item10 2000.000 Nos. 0.00 0.00


4.00 1 KVA UPS item6 2000.000 Nos. 0.00 0.00



7.00 UTP CAT6 Cable (60 mtr. per site) with fitting charges item20.1 120000.000 Mtrs. 0.00 0.00




item 1.000 Nos 0.00 0.00




6) OPEX FOR TERRESTRIAL LINK EQUIPMENT (BoQ7)

Sl. No.

Item Description (OPEX FOR TERRESTRIAL LINK EQUIPMENT)

Item Code / Make



Taxes but excl.

service tax)


in INR

Rajasthan VAT

(RVAT) in INR

Service Tax

in INR

Total Unit cost

In INR (excl.

service tax and RVAT)


years (excl. service tax and RVAT)

1 2 3 4 5 6 7 8 9 10=( 6+7) 11=(10x4)*5yr

1.00 MODEM item9 4000.000 Nos. 0.00 0.00

2.00 ROUTER item10 2000.000 Nos. 0.00 0.00


4.00 1 KVA UPS item6 2000.000 Nos. 0.00 0.00



item20.1 120000.000 Mtrs. 0.00 0.00




item 1.000 Nos 0.00 0.00




7) CAPEX FOR CENTRALIZED INTEGRATED NOC (BoQ8)

Sl. No.

Item Description Item Code / Make



charges and all Taxes but excl. Raj. VAT)

Rajasthan VAT (RVAT)

in INR

Service Tax

in INR

Total Unit cost

In INR (excl.

RVAT and Service

Tax)

Total Cost in INR (excl.

RVAT and Service

Tax)

1 2 3 4 5 6 7 8 9=(6) 10=(4x9)

1.00 Enterprise Management System (EMS) item11 1.000 Nos. 0.00 0.00

2.00 Servers for EMS solution (as per Annex-27) item12 1.000 Nos. 0.00 0.00

3.00 10KVA UPS item13 2.000 Nos. 0.00 0.00

4.00 Router item14 3.000 Nos. 0.00 0.00

5.00 24port Managed L3 switch with Jack Panel item15 2.000 Nos. 0.00 0.00

6.00 24 port Managed L2 switch item16 3.000 Nos. 0.00 0.00

7.00 42U Rack item17 2.000 Nos. 0.00 0.00

8.00 Desktop PC-1 with Dual Monitor item18.1 20.000 Nos. 0.00 0.00

9.00 All-in-One Desktop PC-2 item18.2 30.000 Nos. 0.00 0.00

10.00 Display Units (LED LCD professional display) item19.1 12.000 Nos. 0.00 0.00

11.00 Display Controller for Video Wall item19.2 1.000 Nos. 0.00 0.00


13.00 UTP CAT6 Cable (50 mtr. per PC) with fitting charges item20.1 2500.000 Mtrs. 0.00 0.00




item 1.000 Nos 0.00 0.00




8) OPEX FOR CENTRALIZED INTEGRATED NOC (BoQ9)

Sl. No.

Item Description (OPEX FOR CENTRALIZED INTEGRATED NOC)

Item Code / Make



Taxes but excl.

service tax)


in INR

Rajasthan VAT

(RVAT) in INR

Service Tax

in INR

Total Unit cost

In INR (excl.

service tax and RVAT)


years (excl. service tax and RVAT)

1 2 3 4 5 6 7 8 9 10=(6+7) 11=(10x4)*5yr

1.00 Enterprise Management System (EMS) item11 1.000 Nos. 0.00 0.00

2.00 Servers for EMS solution (as per Annex-27) item12 1.000 Nos. 0.00 0.00

3.00 10KVA UPS item13 2.000 Nos. 0.00 0.00

4.00 Router item14 3.000 Nos. 0.00 0.00

5.00 24port Managed L3 switch with Jack Panel item15 2.000 Nos. 0.00 0.00

6.00 24 port Managed L2 switch item16 3.000 Nos. 0.00 0.00

7.00 42U Rack item17 2.000 Nos. 0.00 0.00

8.00 Desktop PC-1 with Dual Monitor item18.1 20.000 Nos. 0.00 0.00

9.00 All-in-One Desktop PC-2 item18.2 30.000 Nos. 0.00 0.00

10.00 Display Units (LED LCD professional display) item19.1 12.000 Nos. 0.00 0.00

11.00 Display Controller for Video Wall item19.2 1.000 Nos. 0.00 0.00

12.00 UTP CAT6 Cable (50 mtr. per PC) with fitting charges

item20.1 2500.000 Mtrs. 0.00 0.00




item 1.000 Nos 0.00 0.00




9) Manpower (BoQ10)

Sl. No.

Item Description Qty. Units Total Man Month

(Duration)

Base Unit Man Month Rate in INR


charges and all Taxes but excl. Service

Tax)

Service Tax in INR

Total Unit cost

In INR (excl. service tax)

Total Cost in INR (excl. service tax)

1 2 3 4 5 6 7 8=(6) 9=(3x5x8)

1.00 Program Manager 1.000 Nos 60.00 0.00 0.00

2.00 Project Lead (NOC + Network) 2.000 Nos 60.00 0.00 0.00

3.00 Technical Specialist (Network + EMS) 2.000 Nos 60.00 0.00 0.00

4.00 IT Management Engineer 5.000 Nos 60.00 0.00 0.00

5.00 IT Helpdesk Engineers 17.000 Nos 60.00 0.00 0.00

6.00 NOC Support Engineers 10.000 Nos 60.00 0.00 0.00

7.00 VSAT Support Engineers 10.000 Nos 60.00 0.00 0.00

8.00 EMS Engineer from OEM for Design, Implementation, and Configuration of proposed EMS Tool

1.000 Nos 1.00 0.00 0.00

9.00 Field Engineer 240.000 Nos 60.00 0.00 0.00




10) Annual VSAT Bandwidth Charges (BoQ11)

Sl. No.

Item Description (VSAT Bandwidth Charges) Qty. Units Per anum Base Unit Cost in INR (incl. all incidental

charges and all Taxes but excl.

service tax.)

Service Tax in INR

Total Unit cost



years (excl. service tax)

1 2 3 4 5 6 7=(5) 8=(3x7)*3yr

1.00 4 Mbps Pooled VSAT Bandwidth for Data 1.000 No. 0.00 0.00

2.00 1 Mbps Pooled VSAT Bandwidth for Data (Additional Bandwidth) 20.000 No. 0.00 0.00

3.00 10 Mbps Pooled VSAT Bandwidth for Voice, Video and Multicasting

1.000 No. 0.00 0.00

4.00 1 Mbps Pooled VSAT Bandwidth for Voice, Video and Multicasting (Additional Bandwidth)

2.000 No. 0.00 0.00

5.00 8 Mbps Leased Line VSAT Backhaul Bandwidth at DoIT&C, Jaipur 1.000 No. 0.00 0.00

6.00 1 Mbps Leased Line VSAT Backhaul Bandwidth at DoIT&C, Jaipur (Additional Bandwidth)

16.000 No. 0.00 0.00

***Total in Figures

0.00 0.00



11) Annual Terrestrial Bandwidth Charges (BoQ12)

Sl. No.

Item Description (MPLS Bandwidth Charges) Qty. Units Per anum Base Unit Cost in INR (incl. all incidental

charges and all Taxes but excl.

service tax.)

Service Tax in INR

Total Unit cost



years (excl. service tax)

1 2 3 4 5 6 7=(5) 8=(3x7)*5yr

1.00 1 Mbps 700.000 No. 0.00 0.00

2.00 2 Mbps 1000.000 No. 0.00 0.00

3.00 4 Mbps 250.000 No. 0.00 0.00

4.00 8 Mbps 50.000 No. 0.00 0.00

5.00 Up-gradation charges per 2Mbps 300.000 No. 0.00 0.00

6.00 Aggregated bandwidth charges per 50 Mbps at SHQ 6.000 No. 0.00 0.00

***Total in Figures

0.00 0.00

Note:

1. The bandwidth charges shall be paid quarterly for the actual no. of days for which bandwidth has been provided. 365 days

shall be considered in a year.

2. Bandwidth charges for 5 years shall be considered for evaluation purpose only. However, bandwidth service may be taken

for the duration of the project.



12) Summary (BoQ1)

Sl.

No.

Description of work (Summary) AMOUNT

in INR

1.00 Total of BoQ2 (CAPEX FOR VSAT CAPTIVE HUB) 0.00

2.00 Total of BoQ3 (OPEX FOR VSAT CAPTIVE HUB) 0.00

3.00 Total of BoQ4 (CAPEX FOR VSAT REMOTE LOCATION) 0.00

4.00 Total of BoQ5 (OPEX FOR VSAT REMOTE LOCATION) 0.00

5.00 Total of BoQ6 (CAPEX FOR TERRESTRIAL LINK EQUIPMENT) 0.00

6.00 Total of BoQ7 (OPEX FOR TERRESTRIAL LINK EQUIPMENT) 0.00

7.00 Total of BoQ8 (CAPEX FOR CENTRALIZED INTEGRATED NOC) 0.00

8.00 Total of BoQ9 (OPEX FOR CENTRALIZED INTEGRATED NOC) 0.00

9.00 Total of BoQ10 (Manpower) 0.00

10.00 Total of BoQ11 (VSAT Bandwidth Charges) 0.00

11.00 Total of BoQ12 (Terrestrial Bandwidth Charges) 0.00

12.00 Total CAPEX (BoQ2+BoQ4+BoQ6+BoQ8) 0.00

13.00 Total OPEX (BoQ3+BoQ5+BoQ7+BoQ9) 0.00

14.00 Total Bandwidth Charges (BoQ11+BoQ12) 0.00

Total in Figures (Sl.No.9+Sl.No.12+Sl.No.13+Sl.No.14)

Total in Words

Note:

The bidder has to compulsorily quote in BoQ2 to BoQ12. In case bidder fails to quote for any of this stage, the bid would be summarily

rejected.

Above is indicative, however the quantity may increase or decrease at the time of placing the purchase order as per actual.

Quantities mentioned in financial bid are for evaluation purpose only.

The quantities mentioned in financial bid are indicative however, the payments shall be made on actuals.



ANNEXURE-11: COSTING OF ADDITIONAL EQUIPMENT/ ITEM

{To be filled by the bidder and uploaded (scanned pdf) along with Financial Bid (BoQ), if additional

item/equipment cost is required to be filled in BoQ}

A. CAPEX (for BoQ2/ BoQ4):

Sl.

No.

Item

Description

Qty. Units Base Unit

Cost in

INR (incl.

all

incidental

charges

and all

Taxes but

excl. Raj.

VAT)

Unit

Installation

Charges

including

WPC/SACFA/

any Other

Licenses

in INR

Rajasthan

VAT in

INR

Service

Tax

in INR

Total

Unit

cost

In INR

(excl.

RVAT

and

service

tax)

Total

Cost in

INR

(excl.

RVAT

and

service

tax)

1 2 4 5 6 7 8 9 10 =

(6+7)

11 =

(4x10)

13.a

13.b

13.N

(Total Amount to be filled in Sl. No. 13 of BoQ2/ Sl. No. 16 of BoQ4, only if required)

A. CAPEX (for BoQ6/ BoQ8):

Sl.

No.

Item

Description


Cost in INR

(incl. all

incidental

charges

and all

Taxes but

excl. Raj.

VAT)

Rajasthan

VAT in INR

Service Tax

in INR

Total

Unit cost

In INR

(excl.

RVAT

and

service

tax)

Total

Cost in

INR

(excl.

RVAT

and

service

tax)

1 2 4 5 6 7 8 9 = (6) 10 =

(4x9)

10.a

10.b

10.N

(Total Amount to be filled in Sl. No. 10 of BoQ6/ Sl. No. 16 of BoQ8, only if required)




B. OPEX (for BoQ3/ BoQ5/ BoQ7/ BoQ9):

Sl.

No.

Item

Description


Cost per

anum in

INR (incl.

all

incidental

charges

and all

Taxes but

excl.

service

tax.)

Warranty

Charges

per anum

in INR

Rajasthan

VAT

(RVAT) in

INR

Service

Tax in

INR

Total

Unit

cost

In INR

(excl.

service

tax and

RVAT)

Total

Cost in

INR for 5

years

(excl.

service

tax and

RVAT)

1 2 4 5 6 7 8 9 10 =

(6+7)

11 =

(4x10)*5yr

12.a

12.b

12.N

(Total Amount to be filled in Sl. No. 12 of BoQ3/ Sl. No. 17 of BoQ5/ Sl. No. 9 of BoQ7/ Sl. No. 15 of BoQ9

only if required)



ANNEXURE-12: FINANCIAL CAPABILITIES

{To be filled by the Bidder}

Turnover (Rs. In Crores)

2010-2011 2011-2012 2012-2013

Net worth (Rs.)

2010-2011 2011-2012 2012-2013


ANNEXURE-13: TRANSPONDER CAPACITY


To,


RajCOMP Info Services Ltd. (RISL),



CERTIFICATE

This is to certify that, we have spare satellite bandwidth of ______ Mbps (in

words_______________________) as on date of bidding for Tender Reference No.

_____________________________________.

It is further certified that we have VSAT Antenna & HUB located at following locations:

1.

2.

N.

Thanking you,

Name of the Bidder: -



Date:

Place:


ANNEXURE-14: SELF-DECLARATION


To,


RajCOMP Info Services Ltd. (RISL),



Dear Sir,

In response to the NIB Ref. No. _____________________________ dated ___________ for

{Project Title}, as an Owner/ Partner/ Director/ Auth. Sign. of

____________________________________, I/ We hereby declare that presently our

Company/ firm _________________, at the time of bidding,: -

a) possess the necessary professional, technical, financial and managerial resources and

competence required by the Bidding Document issued by the Procuring Entity;

b) have fulfilled my/ our obligation to pay such of the taxes payable to the Union and the

State Government or any local authority as specified in the Bidding Document;

c) is having unblemished record and is not declared ineligible for corrupt & fraudulent

practices either indefinitely or for a particular period of time by any State/ Central

government/ PSU/ UT.

d) does not have any previous transgressions with any entity in India or any other country

during the last three years

e) does not have any debarment by any other procuring entity

f) is not insolvent in receivership, bankrupt or being wound up, not have its affairs

administered by a court or a judicial officer, not have its business activities suspended

and is not the subject of legal proceedings for any of the foregoing reasons;

g) does not have, and our directors and officers not have been convicted of any criminal

offence related to their professional conduct or the making of false statements or

misrepresentations as to their qualifications to enter into a procurement contract within

a period of three years preceding the commencement of the procurement process, or

not have been otherwise disqualified pursuant to debarment proceedings;

h) does not have a conflict of interest as mentioned in the bidding document which

materially affects the fair competition.

i) will comply with the code of integrity as specified in the bidding document.

If this declaration is found to be incorrect then without prejudice to any other action that may be

taken as per the provisions of the applicable Act and Rules thereto prescribed by GoR, my/ our

security may be forfeited in full and our bid, to the extent accepted, may be cancelled.

Thanking you,




Date: Place:


ANNEXURE-15: UNDERTAKING ON AUTHENTICITY OF EQUIPMENTS

{To be filled by the bidder (On Rs. 100/- Non-judicial stamp paper)}

To,





Reference: NIB No. : ___________________________________ Dated: __________

This has reference to the items being supplied/ quoted to you vide bid ref. no. ___________

dated ___________.

We hereby undertake that all the components/ parts/ assembly/ software used in the

equipment shall be genuine, original and new components /parts/ assembly/ software from

respective OEMs of the products and that no refurbished/ duplicate/ second hand

components/ parts/ assembly/ software are being used or shall be used. In respect of licensed

operating system, we undertake that the same shall be supplied along with the authorized

license certificate with our name/logo. Also, that it shall be sourced from the authorized source

for use in India.

In case, we are found not complying with above at the time of delivery or during installation,

for the equipment already billed, we agree to take back the equipment already supplied at our

cost and return any amount paid to us by you in this regard and that you will have the right to

forfeit our Bid Security/ SD/ PSD for this bid or debar/ black list us or take suitable action

against us.

Authorized Signatory

Name:

Designation:

Note: The signing Authority should be no lower than Company Secretary of the OEM of

equipment.


ANNEXURE-16: CERTIFICATE OF CONFORMITY/ NO DEVIATION

{To be filled by the bidder}

To,





CERTIFICATE

This is to certify that, the specifications of Hardware & Software which I/ We have mentioned

in the Technical bid, and which I/ We shall supply if I/ We am/ are awarded with the work, are

in conformity with the minimum specifications of the bidding document and that there are no

deviations of any kind from the requirement specifications.

Also, I/ we have thoroughly read the bidding document and by signing this certificate, we

hereby submit our token of unconditional acceptance to all the terms & conditions of the

bidding document without any deviations.

I/ We also certify that the price I/ we have quoted is inclusive of all the cost factors involved in

the end-to-end implementation and execution of the project, to meet the desired Standards

set out in the bidding Document.

Thanking you,




Date:

Place:


ANNEXURE-17: CERTIFICATE OF CONFORMITY/ NO DEVIATION BY OEM

{To be filled by the OEM}

To,





NIB Ref No. ____________________

CERTIFICATE

I/We , (name and address of the manufacturer) are established and reputed manufacturers

of _______________having factories at ______________ (addresses of manufacturing

locations) do hereby certify that, the specifications of Items (Hardware & Software) as

mentioned below:

1.

2.

3.

are in conformity with the minimum specifications of the bidding document and that there are

no deviations of any kind from the required specification. These items are being quoted by

M/s. ______________________, in compliance to the Technical Specifications mentioned

under item no. ____________________________, of RFP.

I/We assure that our equipment/ software will be supported and freely upgraded during the

entire Contract/ Project period.

Further, to certify that these items comply with Period of end of sale, Period of end of service

and Period of back to back support, updates and patches as specified in RFP.

Also, I/ we have thoroughly read the bidding document and by signing this certificate, I/we

hereby submit our token of compliance of above mentioned items and clauses of RFP without

any deviations.

Thanking you,

Name of the OEM: -


Seal & Sign of the Organization: -

Date:

Place:


ANNEXURE-18: DECLARATION BY BIDDER FOR AUTHORIZED SUPPLIER

{To be signed by selected bidder}

I/ We declare that I am/we are bonafide/ Manufacturers/ Whole Sellers/ Sole distributor/

Authorised dealer/ dealers/ sole selling/ Marketing agent in the goods/ stores/ equipment for

which I/ We have quoted.

If this declaration is found to be incorrect then without prejudice to any other action that may

be taken, my/ our security may be forfeited in full and the bid, if any, to the extent accepted

may be cancelled.




Date:

Place:

Note: The bidder to submit the valid OEM authorization certificate in support of above

declaration


ANNEXURE-19: MANUFACTURER’S AUTHORIZATION FORM (MAF)

(Indicative Format, to be filled by OEM & submitted on OEM’s Letter Head only)

To,





Subject: Issue of the Manufacturer’s Authorisation Form (MAF)

Reference: NIB/ RFP Ref. No. _____________________ dated ________

Sir,

We {name and address of the OEM} who are established and reputed original equipment

manufacturers (OEMs) having factories at {addresses of manufacturing location} do

hereby authorize {M/s __________________________} who is our {Distributor/ Channel

Partner/ Retailer/ Others <please specify>} (hereafter referred as bidder) to bid, negotiate

and conclude the contract with you against the aforementioned reference for the following

Hardware/ Software manufactured by us: -

{OEM will mention the details of all the proposed product(s) with their make/

model.}

We undertake to provide OEM Warranty for the offered Hardware/ Software, as mentioned

above, for 5 Years.

We hereby confirm that the offered Hardware/ Software is not likely to be declared as

End-of-Sale within next 12 months from the date of bid submission.

We hereby confirm that the offered Hardware/ Software is not likely to be declared as

End-of-Service/ Support within next 5 years from the date of bid submission.

We hereby confirm that we have direct back-to-back service support agreement with the

bidder for the project duration of 5 years as per RFP. DoIT&C/RISL/Bidder/ GoR will be

able to log a support ticket directly to our helpdesk to get telephonic/remote support

directly from us, as required.

Yours faithfully,

For and on behalf of M/s (Name of the manufacturer)

(Authorized Signatory)

Name, Designation & Contact No.:

Address: ___________________________________

Seal:



ANNEXURE-20: PROJECT REFERENCES FOR EXPERIENCE OF BIDDER

(Indicative Format, to be filled by Bidder & submitted on Bidders Letter Head only)

A. For VSAT Experience

Sl. No. Name of

Customer:

Contact

person

Name

Phone, fax

and e-mail of

customer

Project

Location:

HUB

Location

No. of VSAT

Terminals

Operational

Year

2011-12 2012-13 2013-14

Signed by Signed by

Name of Authorized Signatory Name of Authorized Signatory

Designation Designation

Company Name Company Name

Date Date

(To be signed by the firm claiming experience) (To be signed by the Lead Bidder/Sole Bidder)


B. For SI Experience

Signed by Signed by

Name of Authorized Signatory Name of Authorized Signatory

Designation Designation

Company Name Company Name

Date Date

(To be signed by the firm claiming experience) (To be signed by the Lead Bidder/Sole Bidder)

Please attach a copy of the work order/ completion certificate/ purchase order/ letter from the customer for each project reference.

Sl. No. Name of Customer

Contact person Name

Phone, fax and e-mail of customer

Project Location

No. of WAN Nodes

No. of Nodes for managed through NOC

Year

2010-11 2011-12 2012-13 2013-14


ANNEXURE-21: SATELLITE COVERAGE

We hereby declare that we shall provide satellite bandwidth from the below mentioned

satellite:

Satellite Name:

Position:

Operator:

Launch Date:

Expected Life Time:

*The active beam coverage on Rajasthan, India map is attached herewith.

Authorized Signatory

Name:

Designation:


ANNEXURE-22: COMPONENTS OFFERED – BOM

{To be filled by the bidder and submitted only on Letter Head duly signed by Auth. Sign.)

Please fill the following table for all components as mentioned in the Bill of Material and as

quoted/ proposed by the bidder as a part of the overall solution. Also, please include the

Compliance/ Deviation Sheet as per the details mentioned in the Chapter - Technical

Specifications for all the components and for any other Item offered/ included as a part of the

solution.

Sl. No. Product Details

(Only one make and model)

Detailed

Technical

Specification

Reference**

OEM Details

(Name, Address, E-Mail,

Mobile Nos.)

1. {Item No. xx}

2. {Item No. xx}

N. {Item No. xx}

SERVERS FOR EMS SOLUTION (as given in Annexure-27)



OEM Details

(Name, Address, E-Mail, Mobile

Nos.)

1.

2.

N.

Additional components offered (if any given in Annexure-11)



OEM Details

(Name, Address, E-Mail, Mobile

Nos.)

1.

2.

N.


ANNEXURE-23: CERTIFICATE FOR EXEMPTION OF BID SECURITY

{To be filled by the Govt./PSU/Department only as per RFP}

To,





I/ We {Name of the PSU/Corporation/Department} hereby {Name of the

PSU/Corporation/Department} is owned or controlled or managed by the {Name of the State}

State Government/Central Government Undertaking/Department. I/ We hereby declare/

certify that it is eligible for exemption from the bid security submission as per RFP.

Legal document/Certificate of Incorporation establishing the exemption is attached.

Thanking you,


Name of Authorised Signatory: -

Sign of the Authorised Signatory


Date:

Place:


ANNEXURE-24: MEMORANDUM OF APPEAL UNDER THE RTPP ACT, 2012

Appeal No ………of ……………

Before the ………………………… (First/ Second Appellate Authority)

1. Particulars of appellant:

a. Name of the appellant: <please specify>

b. Official address, if any: <please specify>

c. Residential address: <please specify>

2. Name and address of the respondent(s):

a. <please specify>

b. <please specify>

c. <please specify>

3. Number and date of the order appealed against and name and designation of the officer/

authority who passed the order (enclose copy), or a statement of a decision, action or

omission of the procuring entity in contravention to the provisions of the Act by which the

appellant is aggrieved: <please specify>

4. If the Appellant proposes to be represented by a representative, the name and postal

address of the representative: <please specify>

5. Number of affidavits and documents enclosed with the appeal: <please specify>

6. Grounds of appeal (supported by an affidavit): <please specify>

7. Prayer: <please specify>

Place …………………………………….

Date ……………………………………

Appellant's Signature


ANNEXURE 25: TENTATIVE LIST OF PROJECT LOCATIONS

Summary

Sl. No. Location Total Number of Locations

1. State Head Quarter 1

2. District Head Quarter 33

3. Gram Panchayats 9147

4. Other offices at District & Block level 19

Total 9200

1. Location at State Head Quarter

Sl. No. District Location

1. Jaipur DoIT&C, New IT Building, Yojana Bhawan C-Scheme, Jaipur

2. Locations at District Head Quarter


1 Ajmer Collectorate office

2 Alwar Collectorate office

3 Banswara Collectorate office

4 Baran Collectorate office

5 Barmer Collectorate office

6 Bharatpur Collectorate office

7 Bhilwara Collectorate office

8 Bikaner Zila Parishad

9 Bundi Collectorate office

10 Chittorgarh Collectorate office

11 Churu Collectorate office

12 Dausa Zila Parishad

13 Dholpur Collectorate office

14 Dungarpur Collectorate office

15 Hanumangarh Zila Parishad

16 Jaipur Collectorate office

17 Jaisalmer Collectorate office

18 Jalore Collectorate office

19 Jhalawar Collectorate office

20 Jhunjhunu Collectorate office

21 Jodhpur Collectorate office

22 Karauli Collectorate office

23 Kota BNSK(Bharat Nirman Seva Kendra) in Panchayat Samiti at

Ladpura

24 Nagaur Collectorate office

25 Pali Collectorate office

26 Pratapgarh Collectorate office



27 Rajsamand Collectorate office

28 Sawai Madhopur Tehsil Office

29 Sikar Zila Parishad

30 Sirohi Collectorate office

31 Sri Ganganagar Collectorate office

32 Tonk Collectorate office

33 Udaipur Collectorate office

Total 33

3. No. of Gram Panchayats at Panchayat Samities

Sl.

No. District Panchayat Samities

Number of Gram

Panchayats

Total Gram

Panchayats in a

District

1 AJMER BHINAY 35

246

2 AJMER JAWAJA 35

3 AJMER KEKRI 31

4 AJMER KISHANGARH 31

5 AJMER MASUDA 31

6 AJMER PEESANGAN 45

7 AJMER SRINAGAR 38

8 ALWAR BANSUR 36

472

9 ALWAR BEHROR 29

10 ALWAR KATHUMAR 40

11 ALWAR KISHANGARH BAS 29

12 ALWAR KOTKASIM 24

13 ALWAR LAXMANGARH 44

14 ALWAR MANDAWAR 40

15 ALWAR NEEMRANA 33

16 ALWAR RAJGARH 30

17 ALWAR RAMGARH 37

18 ALWAR RENI 26

19 ALWAR THANAGAZI 35

20 ALWAR TIJARA 33

21 ALWAR UMREN 36

22 BANSWARA ANANDPURI 26

307

23 BANSWARA BAGIDORA 41

24 BANSWARA BANSWARA 55

25 BANSWARA CHHOTI SARVAN 18

26 BANSWARA GARHI 55

27 BANSWARA GHATOL 53

28 BANSWARA KUSHALGARH 29

29 BANSWARA SAJJANGARH 30

30 BARAN ANTAH 38

214

31 BARAN ATRU 34

32 BARAN BARAN 26

33 BARAN CHHABRA 27

34 BARAN CHHIPABAROD 30

35 BARAN KISHANGANJ 32

36 BARAN SHAHBAD 27

37 BARMER BALOTRA 54

380 38 BARMER BARMER 50

39 BARMER BAYTOO 47

40 BARMER CHOHTAN 51


Sl.


Number of Gram

Panchayats

Total Gram

Panchayats in a

District

41 BARMER DHORIMANNA 47

42 BARMER SHEO 45

43 BARMER SINDHARI 46

44 BARMER SIWANA 40

45 BHARATPUR BAYANA 45

371

46 BHARATPUR DEEG 36

47 BHARATPUR KAMAN 44

48 BHARATPUR KUMHER 36

49 BHARATPUR NADBAI 37

50 BHARATPUR NAGAR PAHARI 49

51 BHARATPUR RUPBAS 45

52 BHARATPUR SEWAR 33

53 BHARATPUR WEIR 46

54 BHILWARA ASIND 45

383

55 BHILWARA BANERA 26

56 BHILWARA HURDA 21

57 BHILWARA JAHAZPUR 37

58 BHILWARA KOTRI 33

59 BHILWARA MANDAL 46

60 BHILWARA MANDALGARH 53

61 BHILWARA RAIPUR 22

62 BHILWARA SAHARA 28

63 BHILWARA SHAHPURA 38

64 BHILWARA SUWANA 34

65 BIKANER BIKANER 31

219

66 BIKANER DUNGARGARH 30

67 BIKANER KHAJUWALA 32

68 BIKANER KOLAYAT 37

69 BIKANER LUNKARANSAR 36

70 BIKANER NOKHA 53

71 BUNDI BUNDI 30

181

72 BUNDI HINDOLI 41

73 BUNDI KESHORAI PATAN 46

74 BUNDI NAINWA 33

75 BUNDI TALERA 31

76 CHITTORGARH BARISADRI 23

288

77 CHITTORGARH BEGUN 31

78 CHITTORGARH BHADESAR 25

79 CHITTORGARH BHAINSRORGARH 23

80 CHITTORGARH BHOPALSAGAR 19

81 CHITTORGARH CHHITORGARH 39

82 CHITTORGARH DUNGLA 26

83 CHITTORGARH GANGRAR 21

84 CHITTORGARH KAPASAN 23

85 CHITTORGARH NIMBAHERA 35

86 CHITTORGARH RASHMI 23

87 CHURU CHURU 35

249

88 CHURU RAJGARH 55

89 CHURU RATANGARH 32

90 CHURU SARDAR SHAHAR 48

91 CHURU SUJANGARH 51

92 CHURU TARANAGAR 28


Sl.


Number of Gram

Panchayats

Total Gram

Panchayats in a

District

93 DAUSA BANDIKUI 42

225

94 DAUSA DAUSA 52

95 DAUSA LALSOT 47

96 DAUSA MAHWA 43

97 DAUSA SIKRAI 41

98 DHOLPUR BARI 31

153 99 DHOLPUR BASERI 35

100 DHOLPUR DHOLPUR 48

101 DHOLPUR RAJAKHERA 39

102 DUNGARPUR ASPUR 49

237

103 DUNGARPUR BICHHIWARA 48

104 DUNGARPUR DUNGARPUR 36

105 DUNGARPUR SAGWARA 46

106 DUNGARPUR SIMALWARA 58

107 GANGANAGAR ANUPGARH 47

320

108 GANGANAGAR GANGANAGAR 44

109 GANGANAGAR GHADSANA 41

110 GANGANAGAR KARANPUR 35

111 GANGANAGAR PADAMPUR 36

112 GANGANAGAR RAISINGHNAGAR 47

113 GANGANAGAR SADULSHAHAR 32

114 GANGANAGAR SURATGARH 38

115 HANUMANGARH BHADRA 49

251

116 HANUMANGARH HANUMANGARH 33

117 HANUMANGARH NOHAR 47

118 HANUMANGARH PILIBANGA 32

119 HANUMANGARH RAWATSAR 34

120 HANUMANGARH SANGARIYA 26

121 HANUMANGARH TIBI 30

122 JAIPUR AMBER 48

489

123 JAIPUR BASSI 39

124 JAIPUR CHAKSU 35

125 JAIPUR DUDU 56

126 JAIPUR GOVINDGARH 42

127 JAIPUR JAMWA RAMGARH 43

128 JAIPUR JHOTWARA 16

129 JAIPUR KOTPUTLI 42

130 JAIPUR PHAGI 31

131 JAIPUR SAMBHER 45

132 JAIPUR SANGANER 25

133 JAIPUR SHAHPURA 30

134 JAIPUR VIRATNAGAR 37

135 JAISALMER JAISALMER 40

128 136 JAISALMER SAM 49

137 JAISALMER SANKRA 39

138 JALORE AHORE 41

264

139 JALORE BHINMAL 35

140 JALORE CHITALWANA 30

141 JALORE JALOR 28

142 JALORE JASWANTPURA 29

143 JALORE RANIWARA 30

144 JALORE SANCHORE 33


Sl.


Number of Gram

Panchayats

Total Gram

Panchayats in a

District

145 JALORE SAYLA 38

146 JHALAWAR BAKANI 42

252

147 JHALAWAR DAG 40

148 JHALAWAR JHALRAPATAN 48

149 JHALAWAR KHANPUR 38

150 JHALAWAR MANOHAR THANA 40

151 JHALAWAR PIRAWA 44

152 JHUNJHUNU ALSISAR 34

288

153 JHUNJHUNU BUHANA 42

154 JHUNJHUNU CHIRAWA 29

155 JHUNJHUNU JHUNJHUNU 36

156 JHUNJHUNU KHETRI 38

157 JHUNJHUNU NAWALGARH 35

158 JHUNJHUNU SURAJGARH 37

159 JHUNJHUNU UDAIPURWATI 37

160 JODHPUR BALESAR 33

339

161 JODHPUR BAP 32

162 JODHPUR BAWARI 26

163 JODHPUR BHOPALGARH 36

164 JODHPUR BILARA 38

165 JODHPUR LUNI 39

166 JODHPUR MANDOR 25

167 JODHPUR OSIAN 41

168 JODHPUR PHALODI 37

169 JODHPUR SHERGARH 32

170 KARAULI HINDAUN 51

223

171 KARAULI KARAULI 45

172 KARAULI NADOTI 29

173 KARAULI SAPOTRA 55

174 KARAULI TODABHIM 43

175 KOTA ITAWA 30

156

176 KOTA KHAIRABAD 36

177 KOTA LADPURA 21

178 KOTA SANGOD 36

179 KOTA SULTANPUR 33

180 NAGAUR DEGANA 43

461

181 NAGAUR DIDWANA 57

182 NAGAUR JAYAL 45

183 NAGAUR KUCHAMANCITY 55

184 NAGAUR LADNU 32

185 NAGAUR MAKRANA 36

186 NAGAUR MERTA 34

187 NAGAUR MUNDAWA 39

188 NAGAUR NAGAUR 47

189 NAGAUR PARBATSAR 35

190 NAGAUR RIYAN 38

191 PALI BALI 39

320

192 PALI DESURI 24

193 PALI JAITARAN 33

194 PALI KHARCHI (M.JUNC) 47

195 PALI PALI 23

196 PALI RAIPUR 35


Sl.


Number of Gram

Panchayats

Total Gram

Panchayats in a

District

197 PALI RANI STATION 29

198 PALI ROHAT 23

199 PALI SOJAT 38

200 PALI SUMERPUR 29

201 PRATAPGARH ARNOD 28

152

202 PRATAPGARH CHHOTISADRI 24

203 PRATAPGARH DHARIAWAD 31

204 PRATAPGARH PEEPALKHOONT 27

205 PRATAPGARH PRATAPGARH 42

206 RAJSAMAND AMET 20

205

207 RAJSAMAND BHIM 30

208 RAJSAMAND DEOGARH 19

209 RAJSAMAND KHAMNOR 41

210 RAJSAMAND KUMBHALGARH 37

211 RAJSAMAND RAILMAGRA 29

212 RAJSAMAND RAJSAMAND 29

213 SAWAIMADHOPUR BAMANWAS 36

197

214 SAWAIMADHOPUR BONLI 41

215 SAWAIMADHOPUR GANGAPUR 38

216 SAWAIMADHOPUR KHANDAR 35

217 SAWAIMADHOPUR SAWAI MADHOPUR 47

218 SIKAR DANTA RAMGARH 45

329

219 SIKAR DHOND 43

220 SIKAR FATEHPUR 35

221 SIKAR KHANDELA 40

222 SIKAR LACHHMANGARH 37

223 SIKAR NEEM KA THANA 59

224 SIKAR PIPRALI 36

225 SIKAR SRIMADHOPUR 34

226 SIROHI ABU ROAD 25

151

227 SIROHI PINDWARA 34

228 SIROHI REODAR 37

229 SIROHI SHEOGANJ 24

230 SIROHI SIROHI 31

231 TONK DEOLI 39

230

232 TONK MALPURA 36

233 TONK NIWAI 41

234 TONK TODARAISINGH 31

235 TONK TONK 50

236 TONK UNIARA 33

237 UDAIPUR BARGAON 25

467

238 UDAIPUR BHINDAR 52

239 UDAIPUR GIRWA 48

240 UDAIPUR GOGUNDA 40

241 UDAIPUR JHADOL 45

242 UDAIPUR KHERWARA 38

243 UDAIPUR KOTRA 36

244 UDAIPUR LASADIYA 20

245 UDAIPUR MAVLI 47

246 UDAIPUR Rishabhedo 24

247 UDAIPUR SALUMBAR 46

248 UDAIPUR SARADA 46


Sl.


Number of Gram

Panchayats

Total Gram

Panchayats in a

District

TOTAL 9147 9147

Note:

1. The list of 9177 Gram Panchayats is available on following link:

http://www.rajpanchayat.gov.in/common/sidelinks/panchayat.htm

2. 30 Gram Panchayats of Arai Panchayat Samiti, District, Ajmer are excluded.

http://www.rajpanchayat.gov.in/common/sidelinks/panchayat.htm


ANNEXURE-26: FORMAT FOR CONSORTIUM AGREEMENT

Tentative format

(On non-judicial stamp paper of appropriate value to be purchased in the name of executants companies or as required by the jurisdiction in which executed) This Consortium Agreement executed on this ................ day of........................... Two Thousand ………………. By: M/s. ......................................................... a Company incorporated under the laws of........................………………………........ and having its registered office at ............................... (hereinafter called the “Lead Member/First Member” which expression shall include its successors); and M/s. …......................................................... a Company incorporated under the laws of .......................................………………………..... and having its registered office at .............................. (hereinafter called the “Second Member” which expression shall include its successors) The Lead Member/First Member and all Member shall collectively hereinafter be called as the “Consortium Members” for the purpose of submitting a proposal (hereinafter called as “Bid”) for the work of “SETTING-UP OF CENTRALIZED INTEGRATED NOC & MULTI-MODE NETWORK CONNECTIVITY (VSAT, Terrestrial Link etc.) UP TO GRAM PANCHAYTS IN RAJASTHAN” to Government of Rajasthan (GoR)/ RajCOMP Info Services Limited (herein after called the `Owner’ or ‘RISL’), RISL being a Company incorporated under the Companies Act, 1956 having its registered office at Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur, India (hereinafter called the “Owner/GoR/ RISL”) in response to GoR/ RISL Request for Proposal Document (hereinafter called as ”RFP” Document) Dated………….. for the purposes of submitting the bid no. ………….. ………………………….. and entering into a contract in case of award for the work “SETTING-UP OF CENTRALIZED INTEGRATED NOC & MULTI-MODE NETWORK CONNECTIVITY (VSAT, Terrestrial Link etc.) UP TO GRAM PANCHAYTS IN RAJASTHAN” of GoR/ RISL.

WHEREAS, the Owner invited bids vide its RFP document no. …………………… for the work of SETTING-UP OF CENTRALIZED INTEGRATED NOC & MULTI-MODE NETWORK CONNECTIVITY (VSAT, Terrestrial Link etc.) UP TO GRAM PANCHAYTS IN RAJASTHAN AND WHEREAS as per document, Consortium bids will also be considered by the Owner provided they meet the specific requirements in that regard. AND WHEREAS the PQ bid is being submitted to the Owner vide proposal dated ………… based on the Consortium Agreement being these presents and the PQ bid with its PQ bid forms and submission documents, in accordance with the requirement of PQ document conditions and requirements have been signed by all the partners and submitted to the Owner. AND WHEREAS Clause 3.1.1 of RFP document stipulates that a Consortium of maximum

two companies, meeting the requirements stipulated in the RFP document may submit a Proposal signed by Lead Member of the Consortium Members so as to legally bind all the Members of the Consortium who will be jointly and severally liable for the performance and all obligations thereunder to GoR/RISL and duly signed Consortium Agreement shall be attached to the Proposal.


NOW THEREFORE, in consideration of the mutual covenants of the members of the

Consortium, the sufficiency whereof is hereby acknowledged and other good valuable

consideration, we agree as follows:

1. We the members in the Consortium hereby confirm that the name and style of the Consortium shall be…………….. Consortium.

2. M/s. ...................................... shall act as Lead Member for self, and for and on behalf of M/s …………………….. (Second Member) and further declare and confirm that we shall jointly and severally be bound unto the Owner for the successful performance of the obligations under the Request for Proposal (RFP) and resulting Contact Agreement(s) submitted / executed by the Lead Member in the event of the selection of Consortium. Further, the Lead Partner is authorized to incur liabilities and receive instructions for and on behalf of any or all partners of the CONSORTIUM.

3. That M/s_____________ which is the Lead Member of the Consortium shall invest and continue to invest ….% (at least 51% to be invested by Lead Bidder) interest in the Consortium for the Lock in Period as specified in the RFP document.

4. That M/s ____________, (Second Member) shall invest and continue to invest ….% interest of the Consortium for the Lock in Period as specified in the RFP document.

5. The composition or the constitution of the consortium shall not be altered without the prior consent of GoR/RISL.

6. The roles and responsibilities of the lead bidder and the second member of the consortium for execution of various components/activities as defined in the RFP document shall be as under :

Sl. No.

Project Component/Activity

Roles & Responsibility of Lead Bidder

Roles & Responsibility of Second Member of Consortium

1

2

7. It is expressly agreed by the members that all members of the consortium shall be held equally responsible for the obligations under the RFP Document, Contract and this Agreement, irrespective of the specific roles/responsibilities undertaken by them.

8. For the purpose of this Agreement, the RFP Document and the Contract, the Lead Partner shall be the single point of contact for the GoR/ RISL, shall have the overall responsibility of the management of the Project and shall have single point responsibility for ensuring that all members of the consortium are complying with the terms and conditions set out in the Contract and the RFP Document.

9. All instructions/communications from owner to the Lead Partner shall be deemed to have been duly provided to all the members of the consortium.

10. If GoR/ RISL suffers any loss or damage on account of any breach in the stipulation of the Agreements to be entered into by the Consortium Members, upon its selection pursuant to RFP (the "Agreements") or any shortfall in the performance of the Transaction or in meeting the performances guaranteed as per the RFP and the Agreements, the Consortium Members hereby jointly and severally undertake to promptly make good such loss or damages caused to GoR/ RISL on its demand without any demur or contest. The Owner shall have the right to proceed against anyone of the partners and it shall neither be necessary nor obligatory on the part of the Owner to proceed against the Lead Partner before proceeding against or dealing with the other Member.

11. The financial liability of the Consortium Members to the GoR/ RISL, with respect to any of the claims arising out of the performance or non-performance of obligations under the RFP and the resulting Agreement(s) shall not be limited so as to restrict or limit the liabilities of any of the Members and the Members shall be jointly and severally liable to GoR/RISL.


12. It is expressly agreed by the Members that all the due payments, except bandwidth charges, shall be made by the Owner to Lead Bidder only.

13. This Consortium agreement shall be construed and interpreted in accordance with the laws of India and the Courts of Jaipur (Rajasthan) shall have the exclusive jurisdiction in all matters arising there under.

14. It is also hereby agreed that Lead Member shall, on behalf of the Consortium shall submit the Bid and performance Security as specified by owner in the RFP document.

15. It is further agreed that this Consortium Agreement shall be irrevocable and shall continue to be enforceable till the same is discharged by GoR/RISL.

16. This Agreement shall come into force as of the date of signing and shall continue in full force and effect until the complete discharge of all obligations, concerning the carrying out of the Project, which have been taken on by the Parties under the Contract, RFP Document and under this Agreement.

17. Any other terms and conditions not in contradiction to the RFP and above mentioned terms and conditions.

IN WITNESS WHEREOF, the Members to the Consortium agreement have through their authorised representatives executed these presents and affixed common seal of their companies, on the day, month and year first mentioned above.

Common Seal of ................ has been

affixed in my/our Lead Member presence

pursuant to Board of Director’s resolution

dated ..............................

1) Witness

2) Witness

For and on behalf of M/s……………..

(Lead Bidder)

(Signature of authorized representative)

Name :

Designation:

Common Seal of ................ has been

affixed in my/our Lead Member presence

pursuant to Board of Director’s resolution

dated ..............................

1) Witness

2) Witness

For and on behalf of M/s……………..

(Second member)

(Signature of authorized representative)

Name :

Designation:


ANNEXURE-27: COSTING OF SERVERS FOR EMS SOLUTION

{To be filled by the bidder and uploaded (scanned pdf) along with Financial Bid (BoQ) only, not to be

submitted with Technical Bid}

A. CAPEX (for BoQ8):

Sl.

No.

Item

Description


Cost in INR

(incl. all

incidental

charges

and all

Taxes but

excl. Raj.

VAT)

Rajasthan

VAT in INR

Service Tax

in INR

Total

Unit cost

in INR

(excl.

RVAT

and

Service

Tax)

Total

Cost in

INR

(excl.

RVAT

and

Service

Tax)

1 2 4 5 6 7 8 9 = (6) 10 =

(4x9)

(Amount to be filled for Item No.12 of BoQ8)

B. OPEX (for BoQ9):

Sl.

No.

Item

Description


Cost per

anum in

INR (incl.

all

incidental

charges

and all

Taxes but

excl.

service

tax)

Warranty

Charges

per anum

in INR

Rajasthan

VAT

(RVAT) in

INR

Service

Tax in

INR

Total

Unit

cost in

INR

(excl.

service

tax and

RVAT)

Total

Cost in

INR for 5

years

(excl.

service

tax and

RVAT)

1 2 4 5 6 7 8 9 10 =

(6+7)

11 =

(4x10)*5yr

(Amount to be filled for Item No.12 of BoQ9)

To be filled in Financial Bid only

To be filled in Financial Bid only


ANNEXURE-28: DETAILS OF EXISTING NMS/ EMS INFRASTRUCTURE

AT RSDC:

Sl. No. Tool Name Current Version Current OS

1. CA e-Health 6.3 Win 2008R2

2. CA Spectrum 9.2 Win 2003R2

3. CA Service Desk 12.9 Win 2008R2

4. CA ITIM 12.5 Win 2003R2

5. CA DPM 11.4 Win 2003R2

6. Willy CEM 2.6 Linux

7. Willy Inter Scope 9 Win 2003R2

AT RAJSWAN:

Sl. No. Tool Name Current Version

1. CA Spectrum One Click Version 9.2.3.10.159

2. CA E-Health Version: 6.3.0

3. CA Service Desk Version 12.6

The bidder is advised to visit RISL/ DoIT&C to study the current deployed set-up of

SECLAN/RAJSWAN/RSDC before submission of bid.


ANNEXURE-29: DRAFT MODEL TRIPARTITE AGREEMENT

MODEL TRIPARTITE AGREEMENT

among RISL,…..(NBSP) & ……..(SI)

for providing Terrestrial Bandwidth for wide area network services under RAJNET


NOTE

a. This agreement is for providing Terrestrial Bandwidth for wide area network services,

under RAJNET as per RFP.

b. This is a general agreement format; multiple agreements shall be signed in case Bandwidth is provided through multiple NBSP.

c. It will be ensured that prior to this agreement, Contract agreement between RISL and SI has been signed.

d. The Purchase Order shall be placed on the same price, work, SLA, as quoted by SI against the ‘Terrestrial Bandwidth’ component of SI LOA/PO has been/is to be signed between RISL and NBSP.

e. SLA format for including in the RISL’s Purchase Order to NBSP is given at the end of this document.

f. This agreement does not endorse any agreement between NBSP and SI

g. The Responsibility Matrix may be modified depending upon specific works.

MODEL AGREEMENT

This Agreement is entered on ________day of ________2014 among RISL (name of RISL) a company incorporated under the Companies Act 1956 and having its registered office at C-Scheme, Jaipur (hereinafter called the “……………)”, of the one part

AND

………………….. (name of SI), a company incorporated under the Companies Act 1956 and having its corporate office at ………………………………………………………………. SELECTED IT IMPLEMENTATION AGENCY (SI) FOR RSIL’s RAJNET PROJECT i.e., Party engaged by ……………….. vide LOI/PO No: …………………………………. and detailed order no. ……………………………………………(herein referred to as the “Purchase Order”) for Supply, installation, integration, testing and commissioning of RajNET Project covering software, hardware, field survey and networking and Related Services incidental thereto as specified in the Scope of Work in the RFP/Purchase Order (hereinafter referred to as “SI or ……..(name of SI) which expression shall

unless excluded by or repugnant to the meaning or context thereof be deemed to include its successors and assigns) of the second Part.

AND


………………………………….(name of NBSP) a company incorporated under the Companies Act 1956 and having its corporate office at……………………………………………., and having a valid license from DoT to provide lease line connectivity, being a preferred TELECOM SERVICE PROVIDER/NETWORK BANDWIDTH SERVICE PROVIDER for the referred RSIL RajNET PROJECT engaged for Providing Lease line terrestrial connectivity incidental thereto as specified in the Scope of Work in the RFP/agreement between ………… (SI) and RISL, hereinafter referred to as “…………….. (NBSP)” which expression shall unless excluded by or repugnant to the meaning or context thereof be deemed to include its successors and assigns) of the third Part.

RISL, …..………(SI) and “………………..(NBSP)” are individually referred as “Party” and collectively as “Parties”.

WHEREAS RISL, the party of the first part has contracted ………..(SI), the second party, for supply, installation, integration, testing and commissioning of RAJNET Project covering software, hardware, field survey, networking related services (hereinafter referred to as “The Project”) vide

its RFP No.

……………………………………………………………..WHEREAS as per the requirements of the project, RISL requires these services for successful implementation of the project.

WHEREAS …………….(SI), in order to service its obligation under the above mentioned RFP to the full satisfaction of the RISL, had proposed “…………………..(NBSP)” as a service provider vide their letter/ offer no ________dated ______and now agrees to associate with ……………..(NBSP) for execution of the part of the order, to provide Bandwidth services as detailed in the purchase Order/RFP, (SI) indicated to be the responsibility of…………….(NBSP), namely, related to required Bandwidth services for the project.

WHEREAS SI has done the due diligence with respect to the capabilities, technical or otherwise, of ………….(NBSP) for providing the required type of connectivity and services within time frame, quality, security and SLA as envisaged in the RFP before recommending their name.

WHEREAS the bid price quoted by ….. (SI) for networking (Terrestrial connectivity) and Related Services (“Service”) at locations as specified in …………………...(RISL) Order Form (hereinafter referred to as the “Locations”) for the purpose of utilization by the ……………..(RISL) and their respective subsidiaries and affiliates as specified in the PO No………………to ….(SI) placed by ……..(RISL), is passed through to…… …. (NBSP) by ......….(RISL) in the form of Purchase Order in accordance with the bid proposal dated …...…submitted to ….......(RISL) by ……….(SI), and the Terms & Conditions and SLA of ……....(RISL) with …..........(NBSP), for carrying out the networking (MPLS VPN based Wide Area Network services, Internet Bandwidth and GPRS connectivity) and Related Services.

WHEREAS …………….. (NBSP) has Category ‘A’ ISP/NLD/ILD license having its network spread across India.

The Purchase Order no. ………………… (to SI) placed by …………….(RISL) on …......(SI) and the Purchase Order placed vide ………./to be placed by ……. (RISL) to …….(NBSP) shall form an integral part of this agreement. ………………..(NBSP) and ……………….(SI), shall be responsible jointly and severally for roles and responsibility with respect to the Requisite Services and .....….(SI), severally, shall be responsible for the obligation as envisaged under RFP for SI, both in the fulfillment of the said Purchase Orders.

WHEREAS by virtue of this agreement, the parties ..............(SI) and ..............(NBSP) bind themselves to the terms & conditions that are embedded in the contract between the first two parties.

Now these presents witness and it is hereby agreed by and between the parties hereto as follows:


1. APPLICATION

This Agreement details the general terms and conditions for the provision of the Services to be rendered by ……(NBSP) [as per RFP no. and PO placed vide…./to be placed by RISL] and by …….(SI) [as per PO No. …….with …..(RISL)]. Upon signing the scope, duration and other services to be so rendered under this Agreement the parties agree to accept and be bound by these terms and conditions.

2. PROVISION OF SERVICE

i. The provision of the Services is subject to these terms and conditions stated in this

Agreement. Where ..............(NBSP) shall accept the Order form from RISL, ..............(NBSP) shall provide the Services required by RISL, and by …..(SI) on behalf of RISL, within a timeframe, quality, security and reliability level agreed with between RISL, ......….(NBSP) and ....…..(SI). The SI shall provide ..............(NBSP) with a complete network diagram of the set-up along with the details of connectivity at the Locations and services will be provisioned to the RISL accordingly. It is the responsibility of SI, severally and jointly with .....……(NBSP) of proper network monitoring and network management as per SLA like uptime, proper bandwidth etc. and to submit the SLA performance report of the ......……(NBSP) to RISL on monthly/as and when required basis.

ii. The network links will be provided by.............(NBSP) and the SI will monitor and report any problems on behalf of ..............(NBSP) to RISL.

iii. Where RISL deems necessary, it shall have the right to add and/or replace ……… (NBSP) with another NBSP. In case of replacement of NBSP, the SI shall terminate forthwith all agreements/contracts other arrangements with such NBSP and find suitable replacement for such NBSP to the satisfaction of the ……. (RISL) at no additional charge. The default / delay on the part of …….. (NBSP) shall not constitute the reasons for waiver of delay or meeting the performance as per SLA for the entire scope of SI work. The SI has to execute the contract as per agreed schedule and SLA and as per contractual provision entered between RISL and SI.

iv. ................ (SI) shall ensure that Requisite Services from ............(NBSP) for project area (town) are available on time when its own system/works that are to be installed/ executed/implemented under PO no. ............. with RISL or the POs to be issued by RISL in future, are ready for testing & commissioning.

v. The …..(NBSP) shall not use the establishments and services installed under this agreement for organizations other than RISL.

3. SERVICE TERM

The term of the Services is initially for Five years (as per SI PO) from the date of commencement of service or as defined in the respective purchase order, and if required, thereafter, shall be extended from time to time by written consent of the parties. The Service Commencement Date shall be set forth in accordance with the Purchase Order placed vide……/to be placed by RISL on ........(NBSP).

4. TERMINATION OF SERVICE

The Termination of this Agreement and Services shall be as per provisions of Termination clause as appearing in RFP and/or PO No. ………with …….. (SI) and/or PO placed vide……/to be placed with ……. (NBSP).

5. RESPONSIBILITIES OF THE PARTIES

The Responsibility Matrix for each party is given in the table below:


Responsibility of

RISL

Responsibility of ........(SI) Responsibility of

...........(NBSP)

To monitor the project

progress against time frame & quality and

performance with , quality, security and

reliability levels of required services as per

agreement with ……(SI) and …(NBSP).

To disburse the payment to the ……(NBSP) upon

achievement of the SLA on the basis of performance reports/ SLA reports.

To provide safe access

and conditions to

……..(SI) and (NBSP)’s

employees or appointed

personnel whilst in the

premises.

To provide Terrestrial Link Wide

Area Network services as specified in the Scope of Work in the RFP

and agreement between ………… (SI) and RISL.

Timely execution of the part of the

order related to required

Bandwidth for the project.

To provide ..............(NBSP) with a complete network diagram of the set-up along with the details of connectivity at the Locations and services provisioned to

the….......(RISL)

Proper network monitoring and network management as per SLA

like uptime, proper bandwidth etc. and submit SLA report to the RISL

on monthly/as and when required basis.

To monitor and report any problems on behalf of NBSP, in

execution of required work.

To ensure that the ….(NBSP)

comply with all relevant and applicable provisions of the

Contract.

To ensure compliance of Indian

Telecom regulation & statutory requirements while performing the

works/services under this agreement.

To obtain and arrange for the maintenance in full force and

effect of all government approvals,

To provide Terrestrial Link

Wide Area Network services as specified in the Scope of

Work in RFP and as per PO placed by RISL to …………

(SI) and……..(NBSP).

To provide the Services (as

per SLA) required by

RISL and by ……(SI) on behalf of RISL), within the timeframe, quality, security and SLA agreed with between RISL, ....….(NBSP) and ....…..(SI).

Not to use the

establishments and services

installed under this

agreement for organizations other than …….(RISL).

To raise direct invoices against the works/services performed, as per the terms of the Purchase Order with

RISL.

To ensure compliance of

Indian Telecom regulation & statutory requirements while

performing the works/services under this agreement.

To obtain and arrange for the maintenance in full force and

effect of all government approvals, consents,

licenses, authorizations, declarations,

filings, and registrations as may be necessary and advisable for the performance of all of the terms and conditions of this Agreement.


Responsibility of

RISL

Responsibility of ........(SI) Responsibility of

...........(NBSP)

consents, licenses, authorizations, declarations, filings, and

registrations as may be necessary and advisable for the performance of all of the terms and conditions of this Agreement.

6. INVOICE AND PAYMENT

i. ..............(NBSP) shall raise direct invoices against the Requisite Services so rendered, as per the terms of the Purchase Order placed vide……/to be placed by RISL and RISL shall directly make the payment to ..............(NBSP) based on the SLA (as per NBSP PO) report and confirmation made by ..............(SI).

ii. The other terms and conditions shall remain applicable as per …….(RISL’s) PO No. ……….…with …….. (SI) and/or PO placed vide……/to be placed by RISL to ……. (NBSP).

7. DISPUTES WITH REGARDS TO INCORRECT INVOICING

Disputes with regard to incorrect Invoicing shall be governed by RISL’s RFP/ PO No. ……….…with …….. (SI) and/or PO placed vide……/to be placed by RISL to ……. (NBSP).

8. ACCESS TO PREMISES

RISL shall allow or obtain the required permission to enable ..............(NBSP) employees or authorized personnel, appointed distributors, agents or subcontractors to enter at all times during the normal working hours of RISL/service location (end office) ie into the premises where the Services are provided, for periodical inspection for installing, maintaining, replacing and removing equipment hardware, rectifying link fault and/or software prior to, during and after the provision of the Services, as well as to inspect the network and/or to the CPE or any other equipment used in or in connection with the Services. The RISL shall render all assistance in this regard and shall provide safe access and conditions for ..............(NBSP)’s employees or appointed personnel whilst in the premises. ..............(NBSP)’s employees or appointed personnel shall comply with security and confidentiality policies and procedures while on the RISL’s/end-office premises.

9. NOTICES

Any party may deliver notices to the other by personal delivery or by postal delivery at -

……………………….…………………….………………….……………………...............(RISL)

……………………….…………………….………………….……………………................

……………………….…………………….………………….……………………............... (SI)

……………………….…………………….………………….……………………...............


……………………….…………………….………………….……………………................(NBSP)

……………………….…………………….………………….……………………................

Notices shall be deemed delivered on the date of actual receipt.

10. ENTIRE UNDERSTANDING

This Agreement constitutes the entire understanding of the parties related to the subject matter hereof. The agreement may be amended only in writing when it is signed by ..............(NBSP), …………..(SI) and ..............(RISL).

11. MISCELLANEOUS

a. The terms of this Agreement shall not be construed to constitute a partnership, joint venture or employer/employee relationship between the parties. This Agreement along with any other relevant document constitutes the whole of the agreement and understanding between the parties about the subject matter.

b. In the event of any provision of this Agreement being held or becoming invalid, unenforceable or illegal for any reason, this Agreement shall remain otherwise in full force apart from the said provision which will be deemed deleted. The parties shall however attempt to replace the deleted provision with a legally valid provision that reflects the same purpose of the deleted provision to the greatest extent possible.

c. Headings used in this Agreement are for the convenience and ease of reference only, and shall not be relevant to or affect the meaning or interpretation of this Agreement.

d. No forbearance, relaxation or inaction by any party at any time to require the performance of any provision of this Agreement shall in any way affect, diminish, or prejudice the right of such party to require the performance of that or any other provision of this Agreement or be considered to be a waiver of any right, unless specifically agreed in writing.

e. Each Party shall obtain and arrange for the maintenance in full force and effect of all government approvals, consents, licenses, authorizations, declarations, filings, and registrations as may be necessary and advisable for the performance of all of the terms and conditions of this Agreement.

f. The …..(NBSP) and …. (SI) shall ensure compliance of Indian Telecom regulation & all other statutory requirements while performing the works/services under this agreement.

12. APPLICABLE LAW

The Agreement shall be governed by and construed in accordance with Indian Law. Subject to arbitration provision stated hereinafter the Courts at Jaipur only shall have the jurisdiction.

13. ARBITRATION


Any disputes which may arise out of this Agreement, and which cannot be settled in discussions or negotiations between the Parties, shall be referred to the appropriate management or higher authorities of the respective parties to resolve such dispute in good faith. In case no settlement is reached the parties shall refer it to a sole arbitrator appointed and selected by parties. Arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996 or any other subsequent modifications or enactments thereof. The venue for Arbitration proceedings shall be Jaipur or any suitable place agreed by all parties. The Arbitration shall be conducted in English Language and the award shall be binding upon all Parties.

14. LIMITATION OF LIABILITY

Limitation & liability shall be governed by RISL’s RFP no. ………………….., PO No. ……….…with …….. (SI) and/or PO placed vide……/to be placed by RISL to ……. (NBSP).

IN WITNESS WHEREOF the parties hereto have executed these presents the day and year first


above written.

SIGNED AND DELIVERED BY (on behalf of

RISL) Signature …………………………

Name & Designation …………………

Address …………………………………

………………………………………


SI ………………)

Signature ……………………………..

Name & Designation ………………

Address ……………………………… ………………………………………

in the presence of ………

Signature ……………………………..

Name & Designation…………………

Address ………………………………

………………………………………


Signature …………………………..


Address ……………………………

………………………………………


NBSP………………………….)

Signature ………………………………


Address ………………………………

………………………………………


Signature ………………………..

Name & Designation ……………

Address ……………………………

………………………………………

SLA To be Part of agreement document
