Boosting VSAT Capability withBoosting VSAT Capability with Content & Entertainment for Crew I t d i th i i VSAT B db d t kIntroducing the new mini-VSAT Broadband℠ network

and IP-MobileCast™ content delivery service

P t d b Presented by Vivian Quenet, Vice President of Sales, Asia Pacific

KVH Industries Pte Ltd.Digital Ship Singapore, 2 October 2013g p g p ,

Leader in Maritime VSAT

• KVH worldwide leader in maritime VSAT and satellite TV– 175 000+ mobile satellite TV and communications systems175,000+ mobile satellite TV and communications systems– 3,000+ maritime VSAT systems

• Network operator– mini-VSAT Broadband network world’s only seamless– mini-VSAT Broadband network world s only seamless

global C-/Ku-band VSAT service

• Service provider– Created mini-VSAT Broadband in 2007– Installation and support services

• Onboard network management– CommBox™ best-of-breed ship/shore network managerCommBox best of breed ship/shore network manager– 1,300 vessels

• 30 years of maritime experience– Founded in 1982Founded in 1982– 500 employees worldwide

Leader in Licensed Maritime Content

• Headland Media joins KVHin May 2013KVH M di G • KVH Media Group – NewsLink: Licensed news content

• 78 different daily newspapers in 17 languages• 9,600 vessels

– Walport: Maritime training videos– Approved distributor of all major movie studios for

iti k t f ll li d f i l maritime market, fully licensed for commercial use– Movies available before release to DVD

Meeting MLC-2006 with Broadband Connectivity

Crew Communications & Entertainment

• MLC-2006, Regulation 3.1 – Recommendation to provide e-mail and Internet

access films and television programs at reasonable access, films, and television programs at reasonable or no cost to seafarers

• Challenges: Crew wants broadband access for e mail Internet – Crew wants broadband access for e-mail, Internet, social media, and entertainment content

– Crew members currently bring their own DVDs, but that is a copyright violationpy g

– Broadband connectivity central to social life for younger seafarers

– Good seafarers will work for companies offering the b t li i ditibest living conditions

Crew Training

• MLC-2006, Regulations 1.3, 2.8– Recommendation to provide training and

certification and promote career development certification, and promote career development

• ChallengesCourses need to be offered in many languages – Courses need to be offered in many languages with multinational crews

– Crew members need proper certifications, to access higher level of seamanship or vessel-g pspecific training

– Crew members need to have opportunity for career advancement

Telemedicine

• MLC-2006, Regulation 4.1– Recommendation to have capability for medical advice

by satellite communications when needed by satellite communications when needed

• ChallengesVessels must be prepared to handle a wide range of – Vessels must be prepared to handle a wide range of injuries or illnesses, beyond capability of onboard crew

– For telemedicine to be effective, onboard equipment requires high-speed Internet q g p

KVH Solution for Meeting MLC-2006

• Provide high-speed connectivity for crew welfare and operational needs

Flexible monthly airtime plans from mini VSAT Broadband service– Flexible monthly airtime plans from mini-VSAT Broadband service– High-quality voice, fast data and Internet access

• Affordable content delivery– Premium news, sports, and movies– Electronic charts and weather

• Integrated hardware and serviceg– Design and manufacture onboard hardware– Own terrestrial hubs at the teleports– Lease the satellite bandwidth

• Turnkey solutions– Professional services

24/7/365 support– 24/7/365 support

mini-VSAT Broadband:Next-generation VSAT Technology Available Today

Superior Spread Spectrum Technology

• ArcLight® advantage: CRMA (Code Reuse Multiple Access) – Consistent, low latency service (<600 ms)

Si lt t i i i i i i t ti– Simultaneous transmissions minimizing contention– High quality data connections and voice service

TDMA vs CRMATDMA vs. CRMA

TDMA VSAT systems divide bandwidth into time slots, forcing users to wait their turn.

CRMA technology allows simultaneous transmissions and consistent data speeds.p

ArcLight Technology Enables Use of Small, Powerful AntennasSmall, Powerful Antennas• Spread spectrum modulation mitigates adjacent

satellite interference from small antennas • Antenna size does not impact coverage area, only

the transmission speeds• TracPhone VIP-series onboard terminals• TracPhone VIP-series onboard terminals

85% smaller than comparable TDMA antennas• Fully licensed by FCC and approved

f i th 125 t i Standard C band domefor use in more than 125 countries

Standard

Standard C-band dome

Standard TDMA VSAT dome

mini-VSAT Broadband: First Global C/Ku-band VSAT NetworkFirst Global C/Ku band VSAT Network

TracPhone VIP-series: Powerful and compact antenna systems

IT Managers Need Multiple Hardware Options but Common PlatformOptions but Common Platform• New TracPhone VIP-series

– V3IP: 37 cm antenna, Ku-bandV7 60 t K b d– V7IP: 60 cm antenna, Ku-band

– V11IP: 1.1 meter antenna, C-/Ku-band

• Integrated CommBox Modem (ICM)– Belowdecks unit common for all VIP systems

Integrated CommBox Modem (ICM) –the Power Behind it Allthe Power Behind it All• Built-in capabilities for managing crew Internet and VoIP access• Streamlined belowdecks ICM is standard with every

TracPhone VIP system– Saves space, offers enhanced reliability, makes installation easy– Over-the air-software upgrades continuously improve quality of service– Hub for upcoming KVH IP-MobileCast™ service– Hub for Crew Calling and optimized voice

Which Would You Rather Install?

Typical Solution KVH’s Solution

IT Needs to Simplify, Integrate, and StandardizeStandardize

New Integrated CommBoxModem 2U EnclosureModem 2U Enclosure

– ViaSat modem– Built-in server– Network managerNetwork manager– VoIP with crew calling – Ethernet switch – USB portsUSB ports– Wi-Fi

Typical Solution KVH’s Solution

Broadband Connectivity Entering a New Era:Affordable Delivery of Rich Content Onboard

Introducing KVH IP-MobileCast™

KVH IP-MobileCast Service?

• What?– New service to broadcast content, including large files, directly and efficiently via multicasting

technology to all vessels at oncetechnology to all vessels at once

• How?– Multicast technology in all KVH hubs around the world– Additional network bandwidth (new bandwidth from VCSM and ACSM)– Built into all KVH V3IP, V7IP, and V11IP systems

• Which content?• Latest movies, News Channel, Sports Highlights, Music, digital charts,

detailed weatherE b d t TV• Even broadcast TV– Remember satellite TV only works near shore, not in the middle of the ocean

• How to watch ?– Will support TVs, smartphones, tablets, laptops

Efficiency of IP-MobileCast vs. Unicast

IP-MobileCast – ONE transmission sends a file to ALL vessels

Unicasting – each file individually requested & transmitted to receiving a file to ALL vesselsrequested & transmitted to receiving vessels

How it Works

• Delivered automatically in the background over the top of the mini-VSAT Broadband network

• Does not use customer’s data plan and does not affect onboard speeds at all

• Delivering terabytes of content per year to the vessel with a g y p yseparate datastream– You only pay for the movies and content – no charge for the delivery

• Patented software • Patented software – Optimizes data, provides advanced forward error correction, and validates onboard

files

• Available globally throughout the mini VSAT Broadband network • Available globally throughout the mini-VSAT Broadband network • Enables large files such as the entire ECDIS ENC global chart

database to be delivered automatically– Partnered with Jeppesen– 3 GB chart database delivered weekly

Use Only Idle Bandwidth(Background Multicast)(Background Multicast)

Even on busy beams, 50% is

• Network sized for peak capacity• KVH IP-MobileCast transmits in unused bandwidth

idle at timesKVH IP MobileCast transmits in unused bandwidth

Licensed Content Helps MeetKey Requirements of MLC-2006

Anticipated IP-MobileCast Content

• For Operations– Electronic chart delivery

W th d t

• For the Crew– Digital newspapers

N d t id li

Fully licensed content –MLC-2006 compliant!

– Weather updates– Updates for electronic manuals– Interactive training courses

S it th t d t

– News and sports video clips– IPTV/IP-radio– Movies & TV

S i l di – Security threat updates – Social media access

But Where to Get the Content?

• KVH recently acquired Headland Media• Leading supplier of licensed content for maritime industry

Current Release Movies & TV

• Approved distributor of all major movie studios for maritime market

• Fully licensed for commercial use• Movies available before release to DVD

Digital Newspapers

• Licensed content from27 newswire services

• Creating 78 different newspapers in 17 languages 365 days/year

• Delivered digitally for printg y por display

• Market to merchant vessels and cruise ships – who print and cruise ships who print and distribute on site, or enable digital access– 9,300 merchant vessels9,300 merchant vessels– 300 cruise ships

News, Sports, and Radio

• News channels– Daily news bulletins from home

N t t f BBC W ld N Al J – News content from BBC World News, Al Jazeera, CNN International

• Sports channels– Wide range of sports clips, including basketball,

motorsport, cricket, rugby, golf and many more– Coverage includes previews, action, post event

summaries and regular updatessummaries and regular updates– Sports clips English Premier League, and more

• IPTV/IP-RadioA li ti i d l t f d li i t l i i – Applications in development for delivering television and radio programs with IP-MobileCast

Live Channels Have 24-hour Rewind

Social Media Access

• Crewtoo social network– Only online community solely for seafarers

80 000 members– 80,000 members– Adding 200/day– Started by Headland Media in 2011

Opportunities for recruitment– Opportunities for recruitment

• Popular social media sites– Onboard connectivity provides crew access to

f it i l di itfavorite social media sites– Facebook, Twitter, and more

Training

• Many benefits of onboard training:– Reduces expenses and delay as the crew does not need to

leave vessel to go to training centerleave vessel to go to training center– Optimizes value of crew wages as crew is already onboard

and working while doing additional training– Assessment can be done online and results can be known

immediately with VSAT connectivity

• Applications in development for delivering training content with IP-MobileCastg– Interactive course material and assessment– Multiple languages

• Safety training content from Walport Maritime • Safety training content from Walport Maritime currently available– Excellent range of maritime safety training content

Enabling New Applications

• Jeppesen (division of Boeing)– KVH plans to multicast Jeppesen’s entire electronic chart database to customers on a weekly basis

J ill iti t f T Ph f P A Y S il (PAYS) i– Jeppesen will use position reports from TracPhone for Pay-As-You-Sail (PAYS) services

• Others soon to follow!– Weather and sea conditions– Voyage planning– Equipment service providers– Security

Prepaid Crew Welfare Solution:Management, Control, and Security

KVH Internet Café Gateway

• Onboard system for crew welfare solution• OS and hardware locked down for security

and bandwidth management:• Disables browser history and automatic updates• Option to surf as mobile phone• “All Programs” list removed from Start Menu• All Programs list removed from Start Menu• Prevents Windows updates• Locked down system prevents software installs• Locked down system prevents configuration changesy p g g• No access to control panel

• Lockdown access to hardware– Prevents BIOS accessPrevents BIOS access– USB boot option moved to last

• ReliabilitySolid state no HDD– Solid state, no HDD

– Restart restores system to original state

Prepaid Service for Crew Calling and Internet Cafe• Simple solution for crew calling (VoIP)

and crew Internet accessC h i l d i t l id d ($25 – Crew uses physical and virtual prepaid cards ($25 or $100) to access mini-VSAT Broadband service

– KVH will sell to the vessel prepaid account numbers and PINs via a spreadsheet or physical cards in and PINs via a spreadsheet or physical cards in denominations of $25 and $100 to the vessel owner

– The ship’s store will collect money from the crew in a manner they see fit and provide the account a manner they see fit, and provide the account numbers and PINs to the crew

– Access through smartphones and tablets as well as PCs and MacsPCs and Macs

• Proven mini-VSAT Broadband service– No need for training or user assistance

Cards can be used anywhere – Cards can be used anywhere

KVH – Every Step of the WayKVH – Every Step of the Way

Professional Services

• Lack of resources can make it difficult to roll out a new deployment

• KVH has professional services team – Network design– Assembly and testing of integrated onboard terminal

systems– Project management– Training

I t ll ti f b d t i l– Installation of onboard terminals– Creation of vessel monitoring and notification systems

Worldwide Service and Support

• GlobalCare and Network Management– 24/7/365 support via phone (any language) and e-mail

B ilt i GSM d t d f t t– Built-in GSM data modem for remote support– Ability to connect and diagnose issues remotely– 100% of spare parts shipped within 24 hours

C tifi d t h i i i 170+ t ld id– Certified technicians in 170+ ports worldwide– Regional support (2 hours travel) for 1,230+ ports

Regional Major Shipping PortsIn-port Service mini-VSAT Broadband Coverage

For More Information

• Contact KVH for further information about meeting MLC-2006 crew welfare requirements using broadband connectivity

• Read our new guide

Get all the details at miniVSAT.com/VIP