11

(Q1)Identify the hotel(Q1)Identify the hotel

A. Oberoi towers, Mumbai,A. Oberoi towers, Mumbai, B. HYATT, MUMBAIB. HYATT, MUMBAI C. JW MARRIOT MUMBAIC. JW MARRIOT MUMBAI D. D. TAJ LANDS END MUMBAITAJ LANDS END MUMBAI

22

Q2)WHAT IS A JUNIOR SUIT?Q2)WHAT IS A JUNIOR SUIT?

A. A suit with small living roomA. A suit with small living roomB. A budgeted suit roomB. A budgeted suit roomC. A suit with temporary C. A suit with temporary

partitionpartitionD. A suit for child accomodationD. A suit for child accomodation

33

Q3)WHAT IS TURN AWAY ?Q3)WHAT IS TURN AWAY ?

A. NO ALLOTMENT OF ROOMA. NO ALLOTMENT OF ROOMB. GUEST DID NOT COMEB. GUEST DID NOT COMEC. Removing a guest from roomC. Removing a guest from roomD. Guest skips from the hotelD. Guest skips from the hotel

44

Q4)ABREVIATIONQ4)ABREVIATION

AHLA AHLA A. ASSOCIATION OF HOTEL AND LODGING A. ASSOCIATION OF HOTEL AND LODGING

OF AMERICAOF AMERICA B. AMERICAN HOTEL AND LODGING B. AMERICAN HOTEL AND LODGING

ASSOCIATIONASSOCIATIONC. ALL HOTELS AND LODGING C. ALL HOTELS AND LODGING

ASSOCIATIONASSOCIATION D. AMERICAN HOTEL AND LODGING D. AMERICAN HOTEL AND LODGING

ACADEMY ACADEMY

55

Q5)IDENTIFY THE HOTELQ5)IDENTIFY THE HOTEL

66

A. Taj Man Singh Delhi A. Taj Man Singh Delhi

Taj CoromandalamTaj CoromandalamVasant ContinentalVasant ContinentalTaj Palace DelhiTaj Palace Delhi

77

Q6)WHAT IS LIGHTENING CALL?Q6)WHAT IS LIGHTENING CALL?

A. MOST EXPENSIVE CALLA. MOST EXPENSIVE CALLB. MOST URGENT CALLB. MOST URGENT CALLC. MOST LONG DURATION CALLC. MOST LONG DURATION CALLD. MOST IMPORTANT CALLD. MOST IMPORTANT CALL

88

Q7)WHAT IS A RED BOOK?Q7)WHAT IS A RED BOOK?

REGISTRATION BOOKREGISTRATION BOOKCURRENCY EXCHANGE BOOKCURRENCY EXCHANGE BOOKC- FORM BOOKC- FORM BOOKARRIVAL AND DEPARTURE REGISTERARRIVAL AND DEPARTURE REGISTER

99

Q8)WHAT DO YOU MEAN BY Q8)WHAT DO YOU MEAN BY LEAD TIMELEAD TIME

TIME BETWEEN RESERVATION TIME BETWEEN RESERVATION AND CHECK INAND CHECK IN

TIME BETWEEN CHECK IN AND TIME BETWEEN CHECK IN AND CHECK OUTCHECK OUT

TIME BETWEEN CHECK OUT AND TIME BETWEEN CHECK OUT AND NEXT CHECK INNEXT CHECK IN

TIME BETWEEN TWO EXTENDED TIME BETWEEN TWO EXTENDED STAYSSTAYS

1010

Q9)IDENTIFY THE HOTELQ9)IDENTIFY THE HOTEL

1111

A. Taj Man Singh Mumbai A. Taj Man Singh Mumbai

B. Taj cormandlam, Mumbai. B. Taj cormandlam, Mumbai. C. Taj Mahal , Mumbai C. Taj Mahal , Mumbai D. Taj palace MumbaiD. Taj palace Mumbai

1212

Q10)WHO IS RESPONSIBLE FOR Q10)WHO IS RESPONSIBLE FOR DISTRIBUTION OF NEWS PAPERDISTRIBUTION OF NEWS PAPER

BELL BOYBELL BOYBELL CAPTAINBELL CAPTAINNIGHT PORTERNIGHT PORTERBUSINESS CENTER CLERKBUSINESS CENTER CLERK

1313

Q11)IDENTIFY THE HOTELQ11)IDENTIFY THE HOTEL

1414

A. oberoi internationalA. oberoi internationalB. oberoi udaivilasB. oberoi udaivilasC. Oberoi RajvilasC. Oberoi RajvilasD. Oberoi wildflower hallD. Oberoi wildflower hall

1515

Q12)COLLECTION OF KEYS FROM GUEST AT THE Q12)COLLECTION OF KEYS FROM GUEST AT THE TIME OF CHECK OUTTIME OF CHECK OUT

IS DONE BYIS DONE BY

BELL BOYBELL BOYBELL CAPTAINBELL CAPTAINCASHIERCASHIERCONCIERGECONCIERGE

1616

Q13)WHO IS RESPONSIBLE FOR CLEANING OF Q13)WHO IS RESPONSIBLE FOR CLEANING OF WALLS, CARPETS AND FURNITURE IN LOBBY?WALLS, CARPETS AND FURNITURE IN LOBBY?

BELL BOYBELL BOYNIGHT PORTERNIGHT PORTERROOM ATTENDANTROOM ATTENDANTVALETVALET

1717

Q14)IDENTIFY THE HOTELQ14)IDENTIFY THE HOTEL A. Taj cormandlamA. Taj cormandlam B. Taj Lake palaceB. Taj Lake palace C. Taj varanasiC. Taj varanasi D. Taj GangaD. Taj Ganga

1818

Q15)CONCIERGE OR INFORMATIONIST IS ALSO Q15)CONCIERGE OR INFORMATIONIST IS ALSO KNOWN AS ……………………….KNOWN AS ……………………….

Man of the cityMan of the cityMan of the townMan of the town local manlocal manMan of the hotelMan of the hotel

1919

Q16)HRACCQ16)HRACCSTANDS FOR?STANDS FOR?

HOTEL AND RESTAURANT AUTHORIZED AND HOTEL AND RESTAURANT AUTHORIZED AND CLASSIFICATION COMMITTEECLASSIFICATION COMMITTEE

HOTEL AND RESTAURANT ASSOCIATION OF HOTEL AND RESTAURANT ASSOCIATION OF CLASSIFICATION COMMIITTEECLASSIFICATION COMMIITTEE

HOTEL AND RESTAURANT APPROVAL AND HOTEL AND RESTAURANT APPROVAL AND CLASSIFICATION CATEGORYCLASSIFICATION CATEGORY

HOTEL AND RESTAURANT APPROVAL AND HOTEL AND RESTAURANT APPROVAL AND CLASSIFICATION COMMITTEECLASSIFICATION COMMITTEE

2020

Q17)IDENTIFY THE HOTELQ17)IDENTIFY THE HOTEL

2121

Al Khaleej DubaiAl Khaleej DubaiBurj Al ArabBurj Al ArabAl Burj DubaiAl Burj DubaiNakheel DubaiNakheel Dubai

2222

Q18)IDENTIFY THE CURRENCYQ18)IDENTIFY THE CURRENCY

CANADIAN DOLLARCANADIAN DOLLAR US DOLLARUS DOLLAR EUROEURO FRANKSFRANKS

2323

FRANCEFRANCESPAINSPAIN

GREECEGREECEUKUK

Q19)IDENTIFY THE Q19)IDENTIFY THE COUNTRYCOUNTRY

2424

Q20)WHAT DO YOU MEAN BY Q20)WHAT DO YOU MEAN BY COTCOT

EXTRA RATE FOR A CHILDEXTRA RATE FOR A CHILDDOOR BETWEEN INTERCONNECTED DOOR BETWEEN INTERCONNECTED

ROOMROOMEXTRA BED FOR A CHILDEXTRA BED FOR A CHILDSTAIR CASE FOR PENTHOUSE SUITSTAIR CASE FOR PENTHOUSE SUIT

2525

Q21)WHAT DO YOU MEAN CRIB Q21)WHAT DO YOU MEAN CRIB RATERATE

EXTRA RATE FOR A CHILDEXTRA RATE FOR A CHILDSEPARATE PICKIN CHARGESSEPARATE PICKIN CHARGESSEPARATE DROP OUT CHARGESSEPARATE DROP OUT CHARGESROOM RATE WITH WELCOME DRINK ROOM RATE WITH WELCOME DRINK

2626

Q22)WHAT IS GRAVEYARD Q22)WHAT IS GRAVEYARD SHIFTSHIFT

A SHIFT WHEN NO GUEST TURNED A SHIFT WHEN NO GUEST TURNED UPUP

SHIFT AFTER 12..AMSHIFT AFTER 12..AMSHIFT AFTER 12. PMSHIFT AFTER 12. PM SHIFT BETWEEN 4PM TO 7 PMSHIFT BETWEEN 4PM TO 7 PM

2727

Q23)WHAT DO YOU MEAN BY Q23)WHAT DO YOU MEAN BY RULE OF THUMBRULE OF THUMB

TOTAL COST OF THE HOTEL / TOTAL COST OF THE HOTEL / TOTAL REVENUETOTAL REVENUE

1/100 OF TOTAL HOTEL COST1/100 OF TOTAL HOTEL COST1/1000 OF TOTAL HOTEL 1/1000 OF TOTAL HOTEL COSTCOST

1/10000 OF TOTAL HOTEL 1/10000 OF TOTAL HOTEL COST COST

2828

Q24) A Q24) A Detailed plan of a Detailed plan of a journeyjourney is is

Schedule Schedule Travel kit Travel kit Travelogue Travelogue ItineraryItinerary

2929

Q26) GMT is ahead of Indian Standard Q26) GMT is ahead of Indian Standard Time by _______________ hrsTime by _______________ hrs

+5.00 Hrs+5.00 Hrs-5.00 Hrs-5.00 Hrs+5.30 Hrs+5.30 Hrs-5.30 Hrs-5.30 Hrs

3030

Q27) Q27) World Tourism day’ is World Tourism day’ is celebrated on celebrated on

__________________________________________________________ 2727thth September September 2828thth January January3030thth November November11stst January January