Front Office SystemsFront Office Systems

Technology used for front office Technology used for front office recordkeeping and equipmentrecordkeeping and equipment

3 Stages of Front Office System:3 Stages of Front Office System:

Non – Automated System (Manual)Non – Automated System (Manual)

Semi – Automated System (Electro-Mechanical)Semi – Automated System (Electro-Mechanical)

Fully – Automated System (Computer Based)Fully – Automated System (Computer Based)

Non – Automated SystemNon – Automated System

A system of front office recordkeeping A system of front office recordkeeping characterized by the exclusive use of characterized by the exclusive use of

handwritten forms. The elements of non – handwritten forms. The elements of non – automated systems determined the structure automated systems determined the structure

of many front office processes in even the of many front office processes in even the most advanced automated facilities.most advanced automated facilities.

Semi – Automated SystemSemi – Automated System

Also called electro – mechanical, front office system Also called electro – mechanical, front office system that uses both handwritten and machine-produced that uses both handwritten and machine-produced

forms. forms.

Advantages of a semi – automated system over a non – Advantages of a semi – automated system over a non – automated system include automatically generated – automated system include automatically generated – and easy-to-read documents that detail the steps of a and easy-to-read documents that detail the steps of a transaction. These documents represent what is known transaction. These documents represent what is known as the as the audit trailaudit trail..

The disadvantages of semi – automated equipment are The disadvantages of semi – automated equipment are that equipment may be difficult to learn, complex in that equipment may be difficult to learn, complex in operation, not integrated with other systems, and subject operation, not integrated with other systems, and subject to maintenance problems. to maintenance problems.

Fully – Automated SystemFully – Automated System

A computer-based system of front office A computer-based system of front office recordkeeping that eliminates the need for recordkeeping that eliminates the need for many handwritten and machine-produced many handwritten and machine-produced forms common in non – automated and forms common in non – automated and

semi – automated systems. semi – automated systems.

Front Office FormsFront Office Forms

Pre - ArrivalPre - Arrival

Reservation Record Reservation Record

Computer-based Reservation FileComputer-based Reservation File

Letter of ConfirmationLetter of Confirmation

Reservation Rack SlipsReservation Rack Slips

ArrivalArrival

Registration Card Registration Card

Room Rack SlipsRoom Rack Slips

Guest FolioGuest Folio

OccupancyOccupancy

VouchersVouchers

Charge vouchers, allowance vouchers, Charge vouchers, allowance vouchers, transfer vouchers, paid-out vouchers.transfer vouchers, paid-out vouchers.

Information Rack SlipsInformation Rack Slips

DepartureDeparture

Credit Card VoucherCredit Card Voucher

Transfer VoucherTransfer Voucher

Guest History Record Guest History Record