Questions that keep you awake at night...Questions that keep you awake at night... What products or services should we invest in or divest from? Who are my most profitable customers?

PeopleSoft Proprietary and Confidential

Questions that keep you awake atQuestions that keep you awake atnight...night...

What products or servicesshould we invest in ordivest from?

Who are my mostprofitable customers?

Do I have the right skillson my team to expand intonew markets?

Is my website businessmore effective than mystorefronts?

Is supplierperformance affectingmy customersatisfaction ratings?

2PeopleSoft Proprietary and Confidential

You need a Business Intelligence system!You need a Business Intelligence system!

ERP Systems

v Focused on cost reduction

v Efficiency

v Transactionaldata collection

v Historical

v Point solution

v Based on OLTP and RDBMS

BI Systems

v Focused on value creation

v Effectiveness

v Rules based data transformation

v Forward looking

v Strategic solution

v Based on OLAP and RDBMS


Our Mission...Our Mission...

É to put relevant information from everyarea of your business in context, tooptimize your:v Workforce

v Business Processes

v Customer Relationships

Éresulting in:v Measurable performance improvements

v Coordinated execution of strategy

v Increased profitability

v Maximum shareholder value


Enterprise Performance ManagementEnterprise Performance Management

Éenabling you to:

u Execute on Business Opportunity

u Increase Profitability

u Maximize Shareholder Value

ÒBusiness Intelligence for MoreEffective DecisionsÓ


Guiding PrinciplesGuiding Principles

u Information on every managers desktop

u Business solution vs. technology

u Best of breed integrated analytic capabilities

u Applications for rapid deploymentv Pre-packaged content

u Team with intellectual capital leaders

u 360¼ Business Intelligence


360¼ Business Intelligence360¼ Business Intelligence

Strategize

Measure

Customer

Plan

Execute Analyze

Business

Workforce


360¼ Business Intelligence360¼ Business Intelligence

Strategize

Measure

Plan

Execute Analyze

Balanced Scorecard

Business Intelligence Workbenches

Analytic ApplicationsPlanning and SimulationForecasting

Balanced Scorecard

Enterprise Performance Management

ERPHRMSCRM

Workforce

Business

Customer


EMPLOYEEEMPLOYEE OPERATIONSOPERATIONS CUSTOMERCUSTOMER

Workforce AnalyticsWorkforce Analytics

Business ProcessManagement

Industry Analytics

Business ProcessManagement

Industry Analytics

CustomerRelationship Analytics

CustomerRelationship Analytics

Balanced ScorecardActivity-Based Management

Enterprise Warehouse

Balanced ScorecardActivity-Based Management

Enterprise Warehouse

Business Intelligence ApplicationsBusiness Intelligence Applications


Competency Management+ Proactive Retention

Ability to Execute

u Productsv Workforce Analysis Workbench

v Workforce Rewards

v Workforce Scorecard

v Enterprise Warehouse

WorkforceWorkforce Analytics Analytics


Business Process ManagementBusiness Process Management

Quality+ Timeliness- Cost

Maximum Shareholder Value

u Productsv Financial Analysis Workbenchv Project Analysis Workbenchv Supply Chain Management Workbenchv Activity-Based Managementv Balanced Scorecardv Enterprise Warehouse


Customer Relationship AnalyticsCustomer Relationship Analytics

Customer x Product x Channel

Profitability

u Productsv Customer Profitability Workbench

v Activity-Based Management

v Balanced Scorecard

v Enterprise Warehouse


u Trusted Enterprise Software

v 12 years of successful customer relationships

v Core competence in critical business areas

v Global functionality

u Integrated Best of Breed

v Not analytic silos

u Leading Edge Management Techniques

u 100% Internet!

Why Why PeopleSoft PeopleSoft Enterprise Performance Mgmt?Enterprise Performance Mgmt?


Why Balanced Scorecard?Why Balanced Scorecard?

Balanced ScorecardOrganizes strategic thinking and performance measurement

Clarifies and builds consensus on strategic direction

Clearly communicates strategy and measures of success

Aligns behavior and increases focus on priority initiatives

Supports strategic planning and organizational learning


Product FoundationProduct Foundation

u Measurements BalancedAcross:

u Four perspectives:Financial, Customer, InternalProcesses, Learning andGrowth

u Performance Drivers (Leading)and Outcomes (Lagging)

u Internal and External

u Qualitative and Quantitative

u Linked through Cause andEffect Relationships


Vision

Strategic Thrusts

Critical Success Factors

Financial Customer InternalProcesses

Key Performance Indicators

Learningand Growth

Measure the factors that create value for the organization

u Where is the organizationgoing?

u What is our strategy?

u What do we need to do well toachieve our strategy?

u How do we measure how wellwe are doing?

Balanced Scorecard FrameworkBalanced Scorecard FrameworkSt

rate

gy T

ree

Stra

tegy

Tre

e

Strategic Initiatives

Strategic Initiatives

Cause and EffectCause and Effect

Before Balanced Scorecard

HR ManagerÕs PerspectiveHR ManagerÕs Perspective

Sales increase 100%

Reps go to club

After

Support callvolume climbs

Holdtimes increase

Customer satplummets

Emergency callsto HR Ð hire

and train fire drill

Support professionalsoverworked Ð quit

Cross-sellingfails

Support ManagerÕsScorecard

HR Scorecard Ð

Proactiverecruitment begins

Customers happy ÐCross-selling

increases

Sales increase 100%

Reps go to club

Head CountCompetency

New support repsonline

SALES SALES


Why PeopleSoft Balanced Scorecard?Why PeopleSoft Balanced Scorecard?

u Focus on results

u Communicate results to wide audience

u Complete view of performance withenterprise-wide information

u Rapid implementation of software (manualKPIs)

u Pre-built integration, packaged KPIS andcommon architectural features

u Best practices and thought leadership


Why Why PeopleSoft PeopleSoft BalancedBalancedScorecard?Scorecard?

u PeopleSoft EPM provides the most integratedenvironment for performance management acrossbusiness functions (employees, customers,operations)

u We are the first ERP vendor to deliver a generallyavailable, web-based Balanced Scorecard product

u PeopleSoft offers automatic email notification forKPIs out of tolerance

u PeopleSoft delivers Workforce Scorecard with HRrelated metrics and direct integration to WorkforceWorkbench

u PeopleSoft manual KPIs offer quick implementationand ROI


PeopleSoft ProvidesÉPeopleSoft ProvidesÉ

u Integration

u Flexibility

u Sustainability

u Simplicity

u Experience

u Scalability

u Delivered Data Mapping

u Ease of Implementation

Documents

Questions that keep you awake at night...Questions that keep you awake at night... What products or services should we invest in or divest from? Who are my most profitable customers?