Quality awarness presentation

Awareness of Quality (TQMS)

throughBy integrating Quality Management System( QMS) into Total Quality Management (TQM)

Mohammed Fakhruzzaman, Head of Quality 17/31/2014

ContentsContent Time

Course objectives 8.30‐8.35

What is quality

Concepts of quality

Quality Management System (QMS)

Quality plan

Quality Assurance

Quality Control

Quality Improvement

Elements of QMS

Principle of QMS

Customer Focus

Leadership

Involvement of people

Process Approach

System Approach to management

Continual Improvement

Factual approach to decision making

Mutually beneficial supplier

PDCA cycle


Objectives of this program

At the end of this session participant will be able to understand

The requirement of effective Total quality management system (QMS) that ensures

To obtain product quality through effective control of quality process and system.

Importance of developing procedure and work instruction

Realize the importance of Identifying customer requirement


What is Quality

• Fitness for the Purpose

• Conformance to Requirements

• Customer Satisfaction


Concepts of Quality

‐Having same functional use but different requirements for Quality.

‐ Built‐in in the product and may be altered by change in specification.

“ Whereas Quality is dependent on how well the product satisfies the needs ”


Total Quality Management SystemA TQMS establishes a company's‐ quality policy, objectives and responsibility. ‐ document and implement above goals through oQuality PlanningoQuality ControloQuality Assurance oQuality Improvement. ‐ procedures carries out consistently to identify the problems and

resolved. ‐ Procedures , products and services review and improve

continuously.‐ mechanism to meet or exceed customer satisfaction consistently.

Mohammed Fakhruzzaman, Head of Quality

67/31/2014

Quality Policy

• We fully identify and conform to the needs of our customers, relevant product standards and systems.

• Our service and operational processes, identifying the potential errors and taking the necessary action to eliminate them.

• Everyone understanding how to do their job and doing it right first time.

• Continuously and radically improve the business to exceed the requirements of the industry


Total Quality Management systemQuality Plan

Team's blueprint

‐To produce high‐quality product and serviceefficiently.

‐Describes the team's tools and processes, as well as responsibilities for quality activities.


Total Quality Management SystemQuality Assurance

QA is :

‐ To implement Planned and Systematic activities

‐ To demonstrate the activity and provide adequate confidence to fulfill Quality requirements.

‐ Process oriented and Pro‐active in Nature

Two aspects of Quality Assurance are:

1. External ‐ provides Confidence to Customers.

2. Internal ‐ provides Confidence to The Management

“understand the customer’s requirement at all times means our capability to meet their requirements Generate profit at lowest possible cost & time,.


Total Quality Management SystemQuality Control

QC is

‐ A operational Techniques‐ Activities to fulfill requirements for Quality ”

‐ Product oriented and Reactive in nature.

“We also know that 100% QC inspection does NOT capture 100% of the faults that may be present in our orders”“TQMS uses both QC & QA”


QA Vs. QC

Mohammed Fakhruzzaman, Head of Quality 11

QA sees us preparing for a hurricane, QC sees us cleaning up the damage

7/31/2014

Total Quality Management systemQuality Improvement

QI is a

‐A formal approach to analyze performance

‐A systematic efforts to improve quality.


Total Quality Management systemElements of TQMS

‐ Team commitment to Quality;

‐ Prevent defects rather than detect

‐ Approach to Continual Improvement

‐ Focus on customer requirements & expectations

‐ Quality is everyone’s responsibility;

‐Team work produces Quality;

‐ Root cause analysis (Corrective /Preventive action)


Total Quality Management SystemWhy we need effective TQMS

‐ Reduce deficiencies‐ Bring down the cost

‐ Increase profit ‐ Increase customer satisfaction

‐Other reasons are:• Improve Competitiveness;

• Improve ability to adopt with new customer

• Handle Product complexity comfortably.


How we achieve Effective Total Quality Management System


Total Quality Management System Principles

• Customer focus

• Leadership

• Involvement of people

• Process approach

• System approach to management

• Strategic and systematic approach

• Continual improvement

• Factual approach to decision making

• Communication

• Supplier RelationshipMohammed Fakhruzzaman, Head of Quality 167/31/2014

Customer focusWe depend on our Customers and therefore we should understand:

• Current and future customer needs;

• Customer Requirements and

• Strive to exceed customer Expectations

Mahatma Gandhi’s statement on customer focus :

• Customers are not dependent on us, We are dependent on them.

• We are not doing him any favor by selling him. He is doing us a favor by giving us the opportunity to serve him.


Leaders should:‐ Establish team unity of the purpose‐ Create and maintain the internal environment ‐ Fully involve people to achieve our quality

objectives

Leadership


Involvement of People

‐People at all levels are the essence of our company and

‐ Enable our abilities fully use for the company’s benefit


Process Approach‐ Control all process inputs I;eo people,

o Facilities

o Machinery/ equipment,

o Material &

o Methods)

‐ Establish appropriate controls over the given activities

‐ To achieve the desired result consistently and efficiently


Process Approach continues……What is a Process?‐ Activity that transforms Input into Output for another person (customer) via

a combination of

o People

o Procedure and

o Tools


Process approach continues……INPUT

Resources- People- Facilities- Machinery/equipment- Material- Methods


Process Approach continues……Output

Results

‐ Products

‐ Services

‐ Performance


Process Approach Continues….Monitor & Measures

‐Monitor & Measure the Process

‐Make sure the inputs are right,

‐ Activities consistently work as planned,

‐ Desired results are achieved, then

‐ Improve the process as needed

‐ Re‐define the process


Process Approach Continues……Input

Ensure input right resources by

‐ Qualified people

‐ Right facilities

‐ Right machinery/equipment

‐ Correct material

‐ Proven method


Process Approach continues…Output

• Desired Results

‐ Quality product

‐ Quality service

‐ Customer satisfaction


Process approach continues…How is process measured

‐ No waste ‐ Efficient input

‐ Desired result achieved ‐ Effective output


System Approach

A system is

‐ A set of interrelated processes, and‐ The output of one process is the input to one or more subsequent processes. so ...

“it is critical to manage the “white space” (or interface) between processes to ensure that the overall system is effective”


Strategic and systematic approach

‐ Understand and achieve our company’s vision, mission, and goals.

‐ Formulate a plan that integrates quality as a core component.


Continual Improvement

CI is

‐ Is a planned activity ‐ Desire to improve overall performance and capabilities


Supplier Relationship

‐Understand we and our suppliers ( internal/External) are truly inter‐dependent and

‐ enhances the ability of both to create value


•How do we Improve


through PDCA cycle Infrastructure- P – Plan (Develop an action plan)- D- Do (Implement the solution)- C – Check (Verify results)- A – Act (Implement & Standardize)


Plan (Develop an action plan)

‐What do we want to achieve?

‐What is our Vision ?

‐How can we achieve it?


DO (Implement the plan)

‐ Involve everyone with motivation and commitment.

‐Carry out “the plan”

‐Deploy the plan throughout your own cell

‐ Break the big projects into smaller projects


CHECK (Verify Results)

‐ Is this what we looking for?

‐Check whether the results are Ok


ACT (Standardize)

‐Corrective action need to take if anything went which is not as per plan. Plan to do it right next time (Corrective action)

‐ Learn to make things “error‐proof” (Preventive action)


Factual approach to decision making

Effective decisions are:

‐ Based on the analysis of data and information


Communication

• Send amessage that is easily understood by the receiving party and express unambiguously

Purpose of the message

Not distorts the purpose

Discuss decision


How do we start now


‐ Create/develop procedure for each process

‐ Create/ develop work instruction for individual activity

‐ Recognize “DEFECT” that deteriorate the product Quality

‐ Standardizing the activity


What is procedure

‐ The sequence of steps to execute a routine work between the department

‐ Unit of activities that specifies the “what”, “when”, “how” and by “whom” the activity will be done (mandatory when develop)


What is Work Instruction

‐ Instruction or check list to prescribe the activity to be done of an individual within the department

‐ Specify the “What”, “When”, “How” and by “Whom” a task will be done. (mandatory when develop.)


Try it,

And upgrade yourself!!!


Documents

Quality awarness presentation