All About

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“A supplier who delivers not only cost effectiveness but efficiency and continuityof service.”

Kieran ShellardIT ManagerBlackburn Rovers FC

“Qualitel are a highlyprofessional, pro-activecompany.”

Graham BonnerPurchasing DirectorGlen Dimplex

James BarnesOperations DirectorPrivate Ambulance

“ Qualitel are an essential part of our day-to-day operations here at Private Ambulance Service. ”

Ian SamuelHead of ITGrosvenor Estate

“Qualitel developed an excellent understanding of our business and the needs that are critical to us.”

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Since it was established in 2003, Qualitel has grown to become one of the top 15 independent communication partners in the UK. We have achieved this through a broad product portfolio, highly experienced sta�, determination and exceptional customer service levels.

Valued as an honest and independent �gure by both our customers and our peers, Qualitel has an uncompromising determination to achieve excellence in everything we undertake. In early 2014, Qualitel became part of the award winning Elite Telecom Group, a groupturning over in excess of £35 million, employing over 100 sta� across the UK.

We are consistent in our delivery to our clients, meaning that we follow through with our promises and adhere to them for the duration of our relationship. We act responsibly in your best interests and do not fail you when you need us most.

As experts in �ve main areas of communication, including business mobile, applications, �xed line, hosted and lone worker solutions, we are sure to o�er a solution that addresses a need within your business.

An introduction to Qualitel Voice & Data

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The right people to make a difference

One of Qualitel’s greatest assets is our people. We ensure that we have the right people in the right positions in order to service our clients e�ciently and regularly. We believe that the support we deliver is the real acid test. Are you being given the right service? Do you feel valued? You can get most of the services we o�er from just about anybody, but what you can’t buy is our extensive level of experience and commitment to your business.

Our team of dedicated business advisors are fully trained and havean in-depth knowledge of the fast moving technologies in the communications industry. They are committed to providing the best possible solutions, hardware, applications, support and service - all tailored to your business requirements. As an ISO 9001 accredited company, we realise that in a service business, without the best people, we cannot be the best company.

Achieving Success Together

As a company we adhere to strict principles. We take great pride in the professional quality of our work. In contrast to many direct providers, we work in partnership with our customers to ensure that they are maximising their solutions.

How do we do it differently?

We are committed to customer service long afterthe start of your contract, and pride ourselves ondelivering what we ourselves would expect froma supplier

One point of contactYou will have your own dedicated account manager for all your support needs.

Ready-to-run serviceWe’ll set up all the hardware and devices that youneed before you run with your solution, so you don’thave to worry. We’ll con�gure any settings to �t withyour existing situation and deal with existing supplierson your behalf.

Keep up-to-dateWe will keep you up-to-date with the latest informationon devices and services, and provide quarterly face-to-face reviews to give you the information you need to stayin control of your communications.

After sales careWe provide impartial advice and training, plus a rapidresponse to enquiries and challenges to ensure thatyour experience with the products and services thatwe supply is always trouble-free.

Device replacement serviceOur device replacement service across all our solutionswill ensure that you won’t be left stranded . We’ll deliver a replacement fast, by whatever means to ensure the smooth continuation of your business.

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Business Mobile

Fixed Line

Applications

Hosted

Lone Worker

An independent and impartial business mobileprovider.

An experienced and professional �xed linesexpert.

A pioneer in the development and implementationof a range of applications for mobile working.

A solution provider for a range of hosted andcloud based products.

A knowledgeable solution supplier of a rangeof lone worker safety solutions.

hosted

Our Solutions for Business

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“Qualitel Smart Suite is a professional learning environment for progressive business users looking to embrace true mobile working methods. Delivering collaborative business applications , we train and enable our clients to optimise working e�ciency, reducing both costs and timescales, delivering both value and pro�tability to their business. This is our aim.”

Mission Statement

Adding true value to our customer experience

What is the Smart Suite?

Smart Suite is a purpose built, state-of-the-art, business learning environment. Utilising the latest in wireless technology andsmart devices, the Smart Suite is a window into the future ofbusiness working.

Designed speci�cally for businesses, the Smart Suite is the perfect base to enhance development strategy and to inspire future plans. In a relaxed environment, away from the day-to-day pressures of the o�ce, people can understand how technology can beapplied to address pertinent business issues.

With a mix of wireless touch screens, sample smart devices andinteractive hardware, the suite allows a ‘hands-on’ demonstration.The Smart Suite is also divided into separate areas to providespaces for informal discussions and presentations.

Who might use the Smart Suite?

The Smart Suite is attended by businesses that are looking tooptimise their working e�ciency and �nd better ways ofworking. If your business wishes to improve e�ciency and deliver further pro�t, then the Smart Suite could provide you with the solutions.

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Stephanie KershawAdmin ManagerDerbyshire WT

“Qualitel are professional,personable and with first class customer service.”

“Qualitel understand ourchallenges and expectations,an ideal partner.”

“The service from our account manager andcustomer support staff isexcellent.”

Matthew GibsonIT ManagerPlatinum Batteries

Tim CarverFacilities ManagerPTP Training

“Qualitel diligently analysed our bills and delivered a bespoke package that was suited to our needs.”

David VickersOperations DirectorKnights BMW

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Cherry Orchard Mews | Newcastle-under-Lyme | Sta�ordshire | ST5 2UB

Tel: 08000 407 941 E-mail: info@qvad.co.uk Web: www.qvad.co.uk

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