PwC’s NextGen Manager PwC Croatia

PwC’s NextGen Manager 3PwC Croatia

How can companies create workforce fit for the digital age?

The world is changing and we are in the midst of a fundamental transformation in the way we live and work. This isn’t a time to sit back and wait for events to unfold. The most forward-looking companies are investing in upskilling their people, equipping them with the know-how, skills and mindset required to remain relevant in the digital age.

In cooperation with PwC global experts, we created a development program focused on the skills of 21st century: agility, adaptability, digital literacy, creative problem solving, emotional intelligence and ability to lead change.

Program curriculumModule 1: Future of WorkModule 2: Emotional Intelligence@WorkModule 3: Building Blocks of Digital TransformationModule 4: Design Thinking in BusinessModule 5: Agile Project ManagementModule 6: Leading for Change

80% of respondents of the PwC’s 21 Global CEO Survey see the availability of key skills as the biggest threat to their business.

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Future of workThe workshop provides an overview of economic, technological, social and demo-graphic mega trends influencing how we live and work, and explores the possible scenarios for the future. Drawing on the insights from PwC’s global surveys of business and HR leaders, as well as practical insights from working with clients, participants will learn how the most progressive companies are changing their organisational structure and processes to become „fit for future”.

Learning topics

• Mega trends impacting the world • Implications on workplace:

processes, organisational structures, skills, leadership

• HR role in working with business leaders to create people strategy aligned to their strategic priorities

• „Future-proofing” organizations and self

Learning outcomes

• Awareness of the broader context calling for a change in the workplace

• Clarity regarding essential organisational capabilities for the future

• Understanding what skills are most valuable in the age of automation

• The role of HR, business leaders and individuals in effecting change

Learning methods

• Interactive lecture • Case studies on creating digitally fit workforce from a PwC expert

Module 1 Emotional Intelligence@WorkNew business models which require greater cross-functional collaboration and working in remote teams have elevated the importance of emotional intelligence in business. The workshop addresses four dimensions of emotional intelligence (self-awareness; self-management; social awareness; relationship management) by utilizing SDI (Strengths Deployment Inventory) methodology.

Learning topics

• Emotional intelligence model (Daniel Goleman)

• Relationship awareness theory in practice

• Motivational value systems, according to SDI

• Conflict mitigation using insights from SDI

Learning methods

• Pre-course online assessment/questionnaire

• Interactive presentation and group work

Module 2

Learning outcomes

• Greater awareness of different thinking and decision making styles

• Increased collaboration and trust in teams

• Ability to form more productive working relationships

• Reducing scope for conflict and faster resolution when it occurs

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Building Blocks of Digital TransformationThis workshop gives a holistic overview of what it means ‘going digital’ for an organisation, differentiating between four critical dimensions: Technology, Organisation, Processes, and People. Through a real case study, participants will gain experience of a practice-tested approach to build ‘future-ready’ organizations.

Learning topics

• Digital maturity assessment• Digital business model ideation• Digital business model archetypes• Digital building blocks identification

Learning Methods

• Pre-course online assessment questionnaire

• Interactive presentation and group work

Learning outcomes

• Ability to have more contextualised conversations about organization’s digital agenda

• Adopting a more structured way of thinking about digital transformation • Understanding four strategic dimensions of digital transformation• Introduction to a practice-tested 5-step digital transformation process• Understanding structural and cultural aspects of becoming a digital organisation

Module 3 Design Thinking in BusinessDesign thinking revolves around a deep interest in developing an understanding of the end users for whom we’re designing the products or services. The workshop focuses on design thinking as a prob-lem solving methodology, where creative skills, customer-centricity and critical thinking are combined to transform the way organizations develop products, services, processes and strategy.

Learning topics

• Fundamentals of invention, innovation and creativity

• Using ‘smiling curve’ theory to explain value creation

• Design thinking in a nutshell• Applying design thinking methodology on a

business challenge: sketching, prototyping, testing, and trying out concepts and ideas.

Learning outcomes

• Learn how to imagine, co-create and prototype new products, services, strategies, and business models that build on deep insights from human needs

• Become skilled in thinking about stakeholders, systems, scale, human factors, inputs, outcomes, and their relation to your business’s needs.Learning methods

• Interactive lecture • Case study from PwC experience

Module 4

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Agile Project ManagementThe workshop will highlights the differences between traditional and agile project management methodologies, of which Scrum is one. Scrum is a method of iterative and incremental product delivery that uses frequent feedback and collaborative decision making. The involvement of the business throughout the project is critical as Scrum relies heavily on the collaboration between the team and the customer or customer representative to create the right product in a lean fashion.

Learning topics

• Evolution from Waterfall to Agile project management approach

• Agile Manifesto and its associated principles

• KANBAN• Scrum, Scrum Routines, Scrum Roles• Other agile tools

Learning outcomes

• Experience ‘agile working• methodology’ through experience-based

learning• Learning Scrum framework • Understanding the benefits of

‘agile methodology’ in new product development

Learning methods

• Interactive lecture • Simulation of agile working methodology

Module 5

Leading for ChangeOnce performed by a dedicated team of change specialists, the ability to drive and implement change initiatives has become a core competency for managers. The workshop provides an easy-to-understand framework for leading the people side of change, equipping participants with the structures as well as communication and coaching skills to guide teams through implementation of change initiatives.

Learning topics

• Connecting change management to business results (4Ps model)

• Five building blocks of change• Three-phase change management process• Relationship between project management and

change management• Coaching teams for change

Learning outcomes

• Adopting a structured approach to plan and manage change initiatives

• Understanding factors influencing ability to implement a change

• Creating consistent communication strategy around change

• Designing structured coaching program around change

Learning methods

• Interactive lecture • Case study from PwC experience

Module 6

About usPwC’s Academy is the educational segment of PwC Croatia, providing open enrolment and customized learning programs to corporate clients.

We have been developing our own people for over 100 years and our ability to recruit, retain and grow talent has made us one of the largest and most successful professional services fi rms in the world.

It is this deep experience of developing young professionals into successful business leaders that is built into all PwC’s Academy programmes.

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© 2019 PwC Croatia. All rights reserved.PwC refers to the Croatian member fi rm, and may sometimes refer to the PwC network. Each member fi rm is a separate legal entity.

At PwC Croatia, our purpose is to build trust in society and solve important problems. We’re a network of fi rms in 158 countries with more than 250,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.hr.