Slide 1

A C S P U B L I C A T I O N S

H I G H Q U A L I T Y. H I G H I M P A C T.

A C S P U B L I C A T I O N S

H I G H Q U A L I T Y. H I G H I M P A C T.

A C S P U B L I C A T I O N S

H I G H Q U A L I T Y. H I G H I M P A C T.

A C S P U B L I C A T I O N S

H I G H Q U A L I T Y. H I G H I M P A C T.

Putting QUALITY Back in Quality Control

Barbara F. PolanskyAmerican Chemical Society

PMI WDC Knowledge Exchange Forum

October 26, 2004Herndon VA

Overview

Project Quality Management Quality Process Customers Documentation Lessons Learned

Project Quality Management

Quality Planning

Quality Assurance

Quality Control

[Chapter 8 in PMBOK]

Project Quality ManagementPMP Exam Project Control -23% knowledge

tested 1. Measure Performance2. Refine Control Limits3. Take Corrective Action4. Evaluate Effectiveness of Corrective Action5. Ensure Plan Compliance6. Reassess Control Plans

7. Respond to Risk Event Triggers

Customers - Data Requests

Staff, officers, candidates Requirements gathering

Forms Face-to-face

Project team, developers, programmer, QC Manager

Phone, email

Customers

Misunderstandings Terminology I’ll know it when I see it

When in doubt, ask the customerAsk againKeep asking (rephrase)

Quality Process Data Request Forms Check README against criteria Check SQL against criteria Check random IDs in database Check counts against database Call customers; call again and

again; confirm requirements

When things go wrong Find out what happened Keep everyone informed Revise forms, process, etc. if

warranted For all concerned,

summarize issue and actions taken and apologize if error is yours or your dept. & share in costs.

Quality Improvement Involve QC staff Involve Management Involve Customers - survey

Review/update process Review/update

documentation Review/update forms

A C S P U B L I C A T I O N S

H I G H Q U A L I T Y. H I G H I M P A C T.

Questions ?

Contact: Barbara Polansky bpolansky@acs.org