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P.Sudheer

Mobile: 09640728292

Email :speddi25@yahoo.in

 

Objective

To get a strong foothold in a IT industry and keep updating myself with new

technical knowledge and try to develop more innovative ideas in my fielddedicating myself for the growth of the organization.

Education Qualification

• B.E(E.E.E.) from Anna University in the year 2007

Professional Experience:

•  Working as an IT Support Analyst at IndMax IT Solutions from Mar

2009 to till date.

• Working as IT Support Analyst/Desktop Support/Server Support/Junior

System Administrator for 2 US/UK clients.

Technical Skills

Operating System : Windows 2000/2003/XP/XP-Prof/Vista

Mail clients : Outlook 2003 & 2007

Hardware : DELL, IBM, HP laptops

Remote Tools : Terminal Services, Team viewer,GoToMeeting, Logmein, GoTo-Express

Ticketing Tools : JIRA, Parature and helpstream

Windows Knowledge : In ADS, Exchange, Blackberry

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Work Experience:

Client : Successfactors, USA/UK (on behalf of IndMax)

Duration : Mar 2010 to till Date.

Role : IT Support Analyst.

Responsibilities:

Provide helpdesk support for over 800 users in 20 countries

Respond to help desk requests for technical assistance in person, via

phone, electronically (voice/non-voice) Diagnose and resolve technical hardware and software issues

Research help desk issues using available information resources and

advise users on appropriate action

Perform day-to-day Windows Server administration (domaincontrollers, DNS, AD, Exchange and Blackberry Servers)

Having advanced level Active Directory management experience and

implementing those based on requirements

Configuring MS Outlook 2003 & 2007 and troubleshooting relatedproblems

Having advanced MS Outlook experience (cached mode, ost vs pst,

mailbox management etc) and implementing those based on the

requirement

Troubleshooting VPN related issues

Provide Blackberry Server support and troubleshooting blackberryconnectivity issues

Troubleshooting both desktop and laptop issues remotely with ease

Troubleshooting day-to-day issues of Windows XP, Vista, Office andother Microsoft applications

Taking Backups (regular/weekly/monthly) on the servers

Microsoft Patch upgrades on the server

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Monitoring server health

Performing the tasks within SLA and satisfying customers(frontend

users)

Resolve OWA issues.

Work Experience:

Client : Marketlive, USA (on behalf of IndMax)

Duration : Mar 2009 to Feb 2010

Role : IT Support Analyst/NOC

Responsibilities:

Providing Solutions to User Desktop Calls logged in Portal(Helpstream

service portal-Dash board) (Maintaining SLA's)

Managing Active Directory and group policies and security user groups

Managing share path in the server

Patch upgrades on the server

Maintaining Exchange and Blackberry Servers

Monitoring server health

Restarting application servers based on the requirements

Troubleshooting hardware and software problems DELL, IBM, HP

laptops

Disk Space Management and creation and updating Emergency RepairDisk

Troubleshooting network problems and ensuring maximum uptime of 

servers Installation Symantec Antivirus and managing their agent

Supporting users in troubleshooting of all software used in

development environment.

Providing additional Hardware support for user desktops.

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Maintaining software installation dumps with respective to Projects and

Hardware

Asset tracking of the Desktop and Laptop Inventory.

VPN installation and trouble shooting on VPN issues.

Strengths

Possess good communication skills, and analytical skills

Ambitious and Result oriented

Ability to work under pressure

Good Team player

Positive Thinking and easily adaptable to any kind of environment

Personal Profile:

Father’s Name : P.Sankar raoGender : Male

Date of Birth : 30-05-1984

Languages Known : Telugu, English, Hindi, Tamil

Hobbies : Listening to Music, Internet Surfing

Declaration

I hereby solemnly affirm that all the details provided above are true to the

best of my knowledge. I shall carry myself in a manner that lends dignity to

the organization.

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Date:Sudheer.P

Place:

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