PROPOSAL FOR CROSS BORDER COOPERATION BETWEEN THE COMPANIES FROM SLOVAKIA, MACEDONIA AND THE CZECH REPUBLIC

Increasing Cross-border e-Region Competitiveness by Exploiting e-Solutions and e-Services

Team:Elena Belackova Ana Meskovska Adela Lustykova

Summer school 2010

CONTENT

Introduction

Recommendations

Solution

Introducing the companies

Challenges and issues

Prototype

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Introduction

• Collaboration between1. Construction company Chládek & Tintěra,a.s.

2. Telecommunication company AT&T

3. Consulting company Trajkovski & Partners Consulting

• Collaboration idea• Chládek & Tintěra will work on projects in Slovakia

• AT&T will provide the necessary means for effective communication and collaboration (internet, VPN, VoIP etc.)

• T&P will provide consulting and training services for Chládek & Tintěra

Introduction

Summer school 2010

• Czech constructive company, working since 1990, performing the constructions of residental buildings, transport structures and utilities and reconstraction and repairs of bridges

• Cooperation with some others constructive companies, reconstructions of bridges, railways and corridors, building or repairing utilities, building houses and so on.

• Capital: 21 000 000 Kč

• More than 350 employees

• Positive economic profit every year

Introducing Chládek & Tintěra

Summer school 2010

• The nation's largest Wi-Fi provider, offering access at more than 125,000 hot spots spanning countries around the world

• The nation's largest provider of broadband

• One of the world's largest providers of IP-based communications services for businesses, with an extensive portfolio of Virtual Private Network (VPN), Voice over IP (VoIP) and other offerings

• The leading provider of local and long distance voice services

• Offers global backbone networks

• Offers the most phones that work in the most countries

• Offers voice coverage in more than 220 countries, data roaming in more than 195 and 3G in more than 115 countries

• Largest communications holding company in the world by revenue

Introducing at&t

Summer school 2010

• Established 1991

• 3 interconnected area of operations

– Management consulting– Management academy– IT Governance Center of excellence

• Certified Integrated Quality Information security system based on ISO 9001 and ISO 27001

• Collaborates with associates and partners from all over the world

• Member of the ITIC group

Introducing T&P Consulting

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Collaboration connections

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Defining the challenges and issues

Challenges and issues

• Trust between partners

• Partnering attitude between Partners in Conzortia

• “business-as-usual” approach in project delivery or “innovative” approach

• Business justified (profit margin)  v.s. state-of-art Consortia’s deliverables

“Soft” issues

• Sharing the work

- Understanding what each partner is doing

- Different educational backgrounds

• Respect for Partners’ deliverables

• Interconnectivity” between specific partner’s tasks

•Language barrier

• Chládek & Tintěra internal issues:

- Process descriptions are either not updated or not used

- Not efficient use of technology- Lack of technical knowledge

- Weak communication and information dissemination

- Weak knowledge transfer between colleagues

Issues

Summer school 2010

Answers and solutions

Proposed solutions

• Enhance the trust between the partners:

• Define communication strategy that is accebtable for all involved partied and enforece it

•Define the deliverables (Business justified v.s. state-of-art )

•Regular meetings (especially on-site)

• Practice professional behavior – take in consideration cultural differences and difference in partnering attitude

• Promote “innovative” approach

•Awareness raising for the benefits•Embed the “innovative” approach in the BPM

•Act as example

Proposed solutions for “soft” issues

• Signing a formal contract

•Defining the partners responsibilities in details

• Project charter

• Regular meetings (online and on-site if needed)

•Introducing a online collaboration tool – Box.net

• Solutions for the internal issues:- Business process re- engineering

oImprovement of the existing processes oIntroducing new processes - knowledge

management and transfer, use of ICT tools etc.

- Training for the employees for the internal processes, for efficient use of technology, english language

- Team building sessions- Increase awareness for usage of ICT tools for

information dissemination

Proposed solutions for the issues

• Chládek & Tintěra– Possibility to expand business, penetrating on new markets– New partners, enhance the culture of partnership– Increased efficiency of using ICT – Improvement of processes

• at&t– Possibility to expand business, penetrating on new markets– New partners, enhance the culture of partnership– Possibility for innovations (new services)

• T&P– Possibility to expand business, penetrating on new markets– New partners, enhance the culture of partnership

Benefits

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• Chládek & Tintěra– Operational costs

• Traveling costs• Training costs• Purchasing costs• Administrative costs

– Initial investment– Working capital

Types of costs (1/2)

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• at&t– Operational costs

• Installation• Delivery• Maintenance

• T&P– Operational costs

• Traveling costs• Daily allowances

Types of costs (1/2)

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• Technical problems (network, services, maintenance etc.)

• Misunderstanding between partners due to different business culture

• Difficulties raised from the long distance

• Resistance to change form the employees

Expected problems

Summer school 2010

Prototype

Recommendations

Recommendations for the implementation

Training needs analysis

Awareness raising campaigns

Management commitment

Lead by example

Implementation of Quality Management System based on ISO 9001

Promoting the culture of partnership, cross - border collaboration using e-tools

Summer school 2010

Thank you for your attention!

?Elena Belackovaelenabelackova@gmail.com

Ana Meskovskaanameskovska@gmail.com Adela Lustykovaadela_lustykova@post.cz