Property Management System

Property Management System


Today cruise ships need a feature rich, easy to use, and fully integrated Property

Management System (PMS).

The MXP PMS has been newly designed from the ground-up in order to meet those

requirements.


Features

Check-In

Property Access (gangway security)

Guest Management

Accounting

Charge Card Authorization and Settlement Processing

Foreign Currency Exchange

Cash Book

Tour Sales

Clearance/Electronic Passenger and Crew Notices

Interfaces

Centralized Maintenance

Reports

CRM

Financial Analysis

Clearance Questionnaire (E-commerce)

Check-In

The MXP PMS check-in application is a separate application for on-line check-in (if connected to the ship’s network), or off-line check-in (when not connected to the ship’s network), for example at the pier, terminal or pre-cruise hotel.

The check-in application provides a wizard to guide users through the entire check-in process: a) Passport (swipe or manual entry) b) Visa (swipe or manual entry) e) Take photograph d) Registration of credit cards (swipe or manual entry) e) Routing of charges f) Hand-out or generate 3-track magnetic card (boarding pass, cabin key and charge card).

The application verifies all data has been correctly captured. A warning system alerts the user if out-of-date data has been collected (e.g. passport, charge cards).


The check-in module can go off-line if the connection to the ship’s network is lost, and „auto synchronize‟ data when the connection is restored. This allows uninterrupted check-in of guests.

A running total of expected guests and checked-in guests is shown on the check-in screen.

Expected guests joining the vessel for a subsequent voyage can be checked-in regardless whether the previous cruise has been closed out or not.

Visa requirements for certain nationalities can be configured. During the check-in, MXP will alert the user if certain visa(s) are required.


Check-In – Find Guest

Check-In Guest

Check-In - Picture

Check-In – Credit Card

Check-In – Credit Card – Signature Capture

Check-In - Summary

Check-In – Missing Information

Check-In – History

Check-In – System Administration

Check-In – System Administration - Download

Check-In – System Administration - Download

Check-In – System Administration – Passport Reader

Check-In – System Administration – Charge card Reader

Check-In – System Administration – Camera

Check-In – System Administration – Check-In

Check-In – System Administration – Upload

Check-In – System Administration – Upload


Property Access (Gangway Security)

The MXP Property Access module is a separate application in on-line mode (if connected to the ship’s network), or in off-line mode (when not connected to the ship’s network), for example at the pier or terminal. When in off-line mode the data is synchronized once the application is connected to the ship’s network.

The stand-alone Property Access module is fully integrated with other MXP modules (ports, itinerary, PMS).

A magnetic card is swiped through a card reader or a barcode on the card is read. Guest/crew/visitor data is displayed to the security officer. The last 5 persons are shown at the bottom of the screen.

Count Summary: Displays a running total of all people on-site, off-site and people off-site with a reason.

Access Activity Log: All on/off ship activities are logged


Restriction capabilities: Set restrictions by individual person or group, i.e. all crew with in-port manning duties on a day, or a crew member not permitted ashore.

The MXP Property Access module is fully compliant with International Maritime Organizations (IMO), Safety of Life at Sea Convention (SOLAS), and the International Ship and Port Facility Security Code (ISPS).

When the ship is at anchor and uses tenders, the Property Access module can provide tender manifests of guests/crew/visitors going ashore or coming back from shore.

Property Access Settings

When ship is docked

Tender Mode/Count

Process Manually

Count Details (count access in the summary grid)

Visitor handling

Queries (embarking and disembarking deviations)

Access Activity Log

Tender Manifest


Guest Management

Guest and crew cabins are configured by deck at the MXP PMS office installation. This includes safety info and emergency muster stations. A visual room inventory chart shows all cabins and has drag-and-drop functionally to simplify cabin changes.

Passenger lists do not need to be imported at the beginning of the cruise on every ship; instead the office version of the MXP PMS automatically imports guest data from the reservation and CRM systems, which in turn replicates to the ships daily.

After a guest has checked-in, the MXP PMS handles all guest related matters like room inventory, cabin changes, special requests, gift-orders, preferences, on-board credits, packages, guest charges, complaints, flights, and shore excursions.

Because historical guest data is always available, returning guest can receive enhanced personalized service.


On board, the PMS interfaces with other shipboard systems, like the POS, internet charges, telephone charges, ITV, and the door locking system.

Personal and financial guest data captured on board replicates back to the office and can be interfaced to the reservation, CRM and financial systems.

Group functionality is fully supported.

Everyday tasks are streamlined by providing automated jobs or batch functions. This increases overall efficiency, allowing more time to be spent on customer service.

Reception Log Book

Maintenance Log (work orders)

Guest Management

Loyalty Program

Tour Bookings

Reservations (in progress)

Amenities

Preferences

Special Requests

Feedback

Questionnaires

Audit Log

Guest Bookings & Booking Audit Log

Room Occupancy Planner

Guest Account

Add a record

Add a record

Guest Account – POS Check

Guest Account – Move

Guest Account – Apply a Discount

Guest Account – Clear a Discount

Account Items/Add Routing

Account Items/Create Routing Rules

Account Items/Routing Rules – All Records

Account Items/Routing Rules – All charges are routed to

Account Items/Routed/Moved To

Account Items/Routing Rules – Quick Code Selection

Account Items/Add Discount Rules

Account Items/Create Discount Rules

Account Items/Discount Rules

Account Audit Log

Account Items Audit Log

Guest Charge Cards

Guest Charge Cards – Signature Capture

Addresses

Passports & Visas

Import Manifest

GroupMaintenance

Group Maintenance

Group Members

Group Accounts

Group Charge Cards


Accounting

The MXP PMS offers full front office and back office accounting functionality for guests, groups and crew. Cashless billing and invoicing is fully supported.

A person can have multiple accounts/folios with their own credit limits. POS charges and manual charges are easily distinguished from each other. It is easy to transfer and split postings between accounts (with a full audit trail).

MXP supports the chart of accounts of OF11i, Great Plains and Navision. Financial data can be interfaced to your financial system.

Folio printing is flexible, allowing the choice of printing one folio at the time or in bulk. The report design can incorporate your logo and any other customization.


Settlement of postings is a quick and efficient process. Accounts with registered credit cards can be automatically settled individually or as a batch. Multiple credit cards per account can be used for settlement.

Packages (soda, wedding, anniversary, etc.) can be defined individually.

Night auditing processes are simple to use. Alerts are used to ensure cash floats balance and the night auditor’s End of Day only runs once.

This module has a flexible automated discount function using a discount percentage per account or applying discounts on individual postings.

Period Endings/Set Current Business Day



Period Endings/Close Cruise - PMS





Company Account

Company Account – Charge Card


Charge Card Authorization and Settlement Processing

The MXP PMS calculates (based on client rules and regulations) the amount of credit card pre-authorization. Credit cards can be pre-authorized in batch or individually using an interface to a third party credit card authorization company.

To avoid expired authorizations, an authorization time frame option allows to individually select credit cards according to disembarkation date.

The authorization of folio balances can be automatically topped-up during the cruise.

Ability to print charge card authorization, settlement statements, and declined information letters individually or in batch mode.

Manual authorization input facility (when obtaining authorization manually by phone – as merchant).

Credit Card Payment - Main

Credit Card Payment - Search

Credit Card Payment - Transmission Journal

Credit Card Payment - Setup


Foreign Currency Exchange

The Foreign Currency Exchange module provides foreign currency exchange as “buy” or “sell” transactions.

Exchange rates can be maintained by the office and replicate to the ships, or are maintained directly on board.

Transaction can be posted directly to guest accounts. A guest receipt can be printed for completed transactions.

Transactions work with a denomination table and cashier floats, to check what notes and funds are available. Traveler’s checks, notes and coins are supported.

A comprehensible reconciliation sheet allows straightforward balancing of floats.

Also supports different commission groups, ability to cater for a number of rates, minimum denomination function, automatic calculation of high and low facility, automatic change (coins) calculation and history tracking of rates used.


Cash Book

The MXP Cash Book is seamlessly integrated with the PMS accounting module, but can also be used as a standalone module. It provides flexible handling of Foreign Currency Cash Books.

This application features transaction edit capability, unlimited number of transactions, automatic creation of frequent transactions as defined in the application, and a function to close the cash book independently by a choice of periods.

Extensive query options with wide ranging tracking facilities and complete transaction logging exist. You can view all backup receipts, and print cash disbursement and cash receipt documents.

Starting and ending balances are automatically calculated via the built-in cash count-sheet.

Customized interfaces to the office accounting software (i.e. OF11i, Great Plains, Navision) can be created.

Cash Book

Cash Book – Scan

Cash Book – Signature Capture (Voucher)


Tour Sales

The MXP Tour Sales module manages excursion inventory, sales, ticketing, and posting to guest accounts. The module is fully integrated with the MXP tour module and MXP PMS module.

Tour bookings come from the office reservation system, the office tour website, and on-board bookings. Oversold and wait-listed tours are clearly indicated. Tour tickets from shore-side bookings can be printed by cabin number in batch mode.

Multiple sales prices (i.e. adult, child, surcharges) are supported.

Tour sales are posted to individual guest accounts or group accounts.

Cancellation, discount and refund process can be done on individual accounts, or in batch mode for an entire tour.

Ticket layout/design is customized for the client.

Tour manifests can be generated by individual tour or in batch mode.

Select tour participants

Reserve tour for selected participants

Tour Reservation (print, book, cancel)

Batch cancel/discount/refund/print


Clearance/Electronic Passenger and Crew Notices (Clearance)

This module provides easy-to-use reporting of the ship’s arrival and/or departure information in order to comply with international immigration regulations.

Notices conform to all requirements such as transfer format (XML, comma separated values, Excel) and submission (web based or e-mail).

A built-in alert system reports when a notice is due to be submitted.

Besides the standard clearance reports, the following electronic submissions exist:

1. Electronic Notice of Arrival/Departure (e-NOA/D) U.S. Ports

2. Electronic Data Collection System (EDCS) Panama Canal Transit

3. Advance Person Processing System (APP) Australian Ports

4. Declaracion Jurada Cruceros (Sworn Declaration) Argentina

ClearanceManifest

Guest Manifests

Employee Manifests

Sample US I-418 Guest Manifest

ClearanceDocuments

General Clearance Documents

Guest Clearance Documents

Crew Clearance Documents

ElectronicClearance

Notices

eNOA/D, Electronic Notice of Arrival/Departure (USA)









eNOA/D E-Mail submission

APP, Advance Person Processing (Australia)





DJC, Sworn Declaration for Cruise Ships (Argentina)






Clearance Questionnaire (E-commerce)

Similar to the MXP port and destination questionnaire, a ships clearance questionnaire is available to obtain up-to-date clearance requirements.


Interfaces

The following interfaces can be provided, based on the client’s needs:

Office

1. Guest reservation system

2. Financial System

3. Guest CRM system

Ship

1. Door locking system

2. Point of Sales (POS)

3. Telephone billing

4. Internet billing

5. Interactive TV


Centralized Maintenance

All data maintenance is performed at the office by specifically trained users.

Changes merge replicate automatically to all ships.

Merge replication rules allow client specific customization of the merge replication.

The MXP PMS office module greatly simplifies system administration.


Reports

The MXP PMS has a range of standard reports and on-screen inquiries as well as consolidated reporting. Reports can be exported to Word, Excel or PDF.

Reporting is based on date ranges, cruises, and/or accounting periods. Reports can be generated from historical, current or future data, on-board or at the office.

Guest letters can be printed in batch mode, sorted by decks and cabin numbers, or stewardess sections.

Standard Reports include:

1.Accounting (General, Debit/Credit, Balance, Foreign Currency Exchange, Cash Book, Charge Card Settlement, Tour Program, Invoices) 2.Clearance Manifests 3.Clearance Documents 4.Guest General 5.Employee General 6.Housekeeping/Accommodations 7.Property Access 8.Safety

Data grid reports (Financial)

Dev Express Report

Safety report – print out sample


CRM

The following CRM functionality will be provided out of the box:

Guest information

Guest history

Loyalty Program

Preferences

Constructive Comments (complaints)

Guest Profiling

Marketing Campaigns

Direct Marketing Integration


Financial Analysis

Financial analysis of cost and revenue data is at a user’s fingertips.

MXP PMS will provide the following analytical features:

Revenue Actual to Budget comparison (cruise/month/year)

Cost of Sales to Revenue analysis

POS data analysis

Home Screen

Guest/Employee/Visitor Counts & Current Periods

Property Access Log

Feedback

Work Orders (in progress)

Create Magnetic Cards

Guest Cards

Anonymous Cards

Visitors

Visitors

Batch Jobs

Quick Check-in

Other Batch Jobs

POS Checks

POS Checks

Configuration(Lookups etc.)

Organizational Structure/Rooms

Quick Code Setup

Charge Cards

Property Management – card encoding

User definable lookups


What makes MXP different:

Enterprise solution – managed from head office and replication

Offline check-in, offline access control

Visibility of future bookings, no static download per cruise

Guest history available on all installations

More than one credit card per guest

Single source data entry

Integrated system – complete tool set, minimizing interfaces