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Promoting Safe & Appropriate Drug Use
a health literacy perspective
Michael S. Wolf, PhD MPHAssociate Professor, Medicine & Learning SciencesAssociate Division Chief, General Internal Medicine
Feinberg School of MedicineNorthwestern University
Chicago, IL, USA
2nd Annual Julia Berg Memorial Lecture – University of Minnesota Department of Pediatrics
Disclosures. National Cancer Institute (NCI) Foundation for Informed Medical
Decision Making (FIMDM)
National Institute on Aging (NIA) McNeil Consumer Healthcare
National Insitute for Nursing Research (NINR)
Abbott Labs
National Heart, Lung, and Blood Institute (NHLBI)
Pfizer Pharmaceuticals
Agency for Healthcare Research and Quality (AHRQ)
The California Endowment
Centers for Disease Control (CDC) Earthbound
A Prescription for Confusion.
Mother Master’s degree health educator
Father General internist
Daughter 6 years old with diagnosis of H1N1 influenza (‘swine flu’)
September 22, 2009
¾ teaspoon dose:
5 ml (volume of teaspoon) x .75 x 12 mg per ml Tamiflu suspension =
45 mg on syringe
September 22, 2009
A Glance at Patient Compliance.
• 60% of asthmatic adults don’t properly use inhalers
• 54% of U.S. adults don’t get annual flu shots
• 50% of diabetic patients are non-adherent to Rx regimens
• 49% of eligible adults have not received CRC screening
• 40% of adults don’t know signs of a heart attack
• 40% of hypertensive patients can’t identify their medicine
A Glance at Patient Compliance.
• 60% of asthmatic adults don’t properly use inhalers
• 54% of U.S. adults don’t get annual flu shots
• 50% of diabetic patients are non-adherent to Rx regimens
• 49% of eligible adults have not received CRC screening
• 40% of adults don’t know signs of a heart attack
• 40% of hypertensive patients can’t identify their medicine
Do Patients Understand their Role?
A Problem from the Beginning.• 55% of children under-use preventive asthma medicine
• 50% of young adults w/ chronic conditions do not successfully transition from pediatric to internal medicine
• 33% of young adults lack knowledge of meningitis risk and symptoms
• 20% of teens 15-19 years old report not using contraception during last intercourse episode
• 17% of children taking Rx drugs will experience a dosing error (leading to 250,000 adverse events annually)
Medication Error.• Most common form of medical error.
• > 500,000 preventable adverse drug events (ADEs) occur in ambulatory care annually.1
• Cost: > $1 Billion/year
• Majority of studies among adults
• Recent surveillance (2001): 250,000 ADEs occur in children and adolescents in outpatient settings annually2
• 1 in 6 children taking an Rx drug will experience a medication dosing error
1Institute of Medicine, Preventing Medication Error, 2006
2Cohen, Budnitz, Weidenbach, et al. J Ped 2008
Root Cause – Misunderstanding.• IOM 2006/2008 reports identifies unintentional misuse a
leading root cause
• In outpatient care, patients and their families assume quality control, NOT physicians
• MEPS Data (1996-2003) shows increasing trend – patients of all ages taking more Rx drugs
Do patients and families
have the necessary skills?
Understanding and Promoting Health Literacy
Help patients and families:
Understand their health & healthcare
Translate knowledge to recommended actions
Apply problem-solving skills to new situations
Foster ongoing health learning opportunities
Instill health-promoting attitudes
Understanding and Promoting Health Literacy
Help patients and families:
Understand their health & healthcare
Translate knowledge to recommended actions
Apply problem-solving skills to new situations
Foster ongoing health learning opportunities
Instill health-promoting attitudes
Understanding and Promoting Health Literacy
Help patients and families:
Understand their health & healthcare
Translate knowledge to recommended actions
Apply problem-solving skills to new situations
Foster ongoing health learning opportunities
Instill health-promoting attitudes
Understanding and Promoting Health Literacy
Help patients and families:
Understand their health & healthcare
Translate knowledge to recommended actions
Apply problem-solving skills to new situations
Foster ongoing health learning opportunities
Instill health-promoting attitudes
Understanding and Promoting Health Literacy
Help patients and families:
Understand their health & healthcare
Translate knowledge to recommended actions
Apply problem-solving skills to new situations
Foster ongoing health learning opportunities
Instill health-promoting attitudes
Health Literacy
Simplified Model of Health LearningWolf, Wilson et al. Pediatrics 2009
Reading and Beyond
Health Literacy: What We Know• Use of preventive services
• Delayed diagnoses
• Understanding of medical condition
• Adherence to medical instructions
• Self-management skills
• Risk of hospitalization
• Physical and mental health
• Mortality risk
The Impact of Limited Health Literacy
$106 -230 billion per year
- Friedland, 2002, Vernon et al. 2007
Understanding Primary Rx Label Instructions: “Take Two Tablets by Mouth Twice Daily”
AdequateMarginalLow
Patient Literacy Level
100.00
80.00
60.00
40.00
20.00
0.00
Corr
ect (%
)
80.2
62.8
34.7
89.484.1
70.7
Demonstration of LabelInstructions
Understanding of LabelInstructions
Wolf et al, Annals of Internal Medicine, 2006
1:51:32:3
individual abilities vary…
yet messages are often unclear
The Goal for Public Health & Medicine.
Find Ways to Match Healthcare to Average User Ability
CLOSE THE GAP
Contextualize the Problem.
Health Literacy Targets.
• Individual skills – improve learning & retention
• Health materials – examine modality, improve design
• Clinician skills – consider communication strategies
• Health system design – human factors
Health Literacy Targets.
• Individual skills – improve learning & retention
• Health materials – examine modality, improve design
• Clinician skills – consider communication strategies
• Health system design – human factors
Comprehensive Strategies Needed!
An Abundance of Low-Hanging Fruit.
Preeclampsia (prē-i-klam(p)sē-ә\): a serious condition developing in late pregnancy that is characterized by a sudden rise in blood pressure, excessive weight gain, generalized edema, proteinuria, severe headache, and visual disturbances and that may result in eclampsia if untreated.
Variability in the Message…Lipitor 10 mg tabs
Take one tab QD
Dispense #30
Indication: for high cholesterol
No refills
- "Take one tablet daily.“- "Take 1 tablet by mouth for high cholesterol.“- "Take one (1) tablet(s) by mouth once a day.“- “Take one tablet by mouth every day for high cholesterol."
Fosamax 5 mg tabs
Take one tab QD
Dispense #30
Indication: osteoporosis prevention
Do not lie down for at least 30 minutes
- “Take 1 tablet by mouth daily.“- "Take one tablet by mouth every day for osteoporosis prevention. Do not lie
down for at least 30 minutes after taking.“- "Take 1 tablet every day, 30 minutes before breakfast with a glass of water.
Do not lie down.“- “Take one tablet every day.”
Bactrim DS tabs
Take one tab BID
Dispense #6
Indication: UTI
No refills
- "Take one tablet by mouth twice daily for UTI“- "Take one tablet by mouth twice daily for urinary tract infection.“- "Take 1 tablet by mouth 2 times a day.“- "Take 1 tablet twice daily for 3 days."
Ibuprofen 200 mg tabs
Take 1-2 tabs TID PRN pain
Dispense #30
No refills
- "Take 1 to 2 tablets by mouth as needed for pain.“- "Take 1 to 2 tablets by mouth three times daily as needed for pain.“- "Take 1 to 2 tablets by mouth as needed for pain ** Not to exceed 4 times a
day“- "Take 1 to 2 tablets 3 times a day as needed for pain."Bailey, et al., Annals of Pharmacotherapy, 2009
53 Different Ways to Say ‘Take 1 Tablet a Day’
Take one tablet by mouth once daily.
Take 1 tablet one time each day.
Take one pill by mouth at bedtime.
Take one tablet for cholesterol.
Take one pill by mouth once each day.
Take one tablet orally once every day.
Take 1 tablet by mouth every morning.
Take 1 tablet 1 time daily.
Variability in the Interpretation...Lipitor 10 mg tabs
Take one tab QD
Dispense #30
Indication: for high cholesterol
No refills
- "Take one tablet daily.“- "Take 1 tablet by mouth for high cholesterol.“- "Take one (1) tablet(s) by mouth once a day.“- “Take one tablet by mouth every day for high cholesterol."
Fosamax 5 mg tabs
Take one tab QD
Dispense #30
Indication: osteoporosis prevention
Do not lie down for at least 30 minutes
- “Take 1 tablet by mouth daily.“- "Take one tablet by mouth every day for osteoporosis prevention. Do not lie
down for at least 30 minutes after taking.“- "Take 1 tablet every day, 30 minutes before breakfast with a glass of water.
Do not lie down.“- “Take one tablet every day.”
Bactrim DS tabs
Take one tab BID
Dispense #6
Indication: UTI
No refills
- "Take one tablet by mouth twice daily for UTI“- "Take one tablet by mouth twice daily for urinary tract infection.“- "Take 1 tablet by mouth 2 times a day.“- "Take 1 tablet twice daily for 3 days."
Ibuprofen 200 mg tabs
Take 1-2 tabs TID PRN pain
Dispense #30
No refills
- "Take 1 to 2 tablets by mouth as needed for pain.“- "Take 1 to 2 tablets by mouth three times daily as needed for pain.“- "Take 1 to 2 tablets by mouth as needed for pain ** Not to exceed 4 times a
day“- "Take 1 to 2 tablets 3 times a day as needed for pain."Wolf, et al., Medical Care, 2009
Goal: Reduce Cognitive Load.
• Provide plain language directions
• Be concise, explicit
• Sequence information w/ consumer perspective
• Use meaningful visual aids only!
Goal: Reduce Cognitive Load.
• Provide plain language directions
• Be concise, explicit
• Sequence information w/ consumer perspective
• Use meaningful visual aids only!
Do not use if - you are pregnant- think you are pregnant- breastfeeding
Unnecessary Complexity
Michael Wolf04/29/71
Glyburide 5mg
Take for Diabetes
Take: 2 pills in the morning 2 pills in the evening
Noon11-1 PM
Evening 4-6 PM
Bedtime 9-11 PM
2 2
Morning7-9 AM
Do not drink alcoholic beverages while taking this medicine
Carry or wear medical identification stating you are taking this medicine
You should avoid prolonged or excessive exposure to direct and/or artificial sunlight while taking this medicine
Rx #: 1234567 9/8/2009
You have 11 refills
180 pills
Discard after 9/8/2010
Provider: RUTH PARKER, MD Emory Medical Center (414) 123-4567
Pharmacy: NoVA ScriptsCentral 11445 Sunset Blvd. Reston, VA (713) 123-4567
NDC # 1234567
Reprogramming the Rx Label.
Standardize Dosage Devices.Pediatric Dosing Instruction Sheets
Yin, Dreyer, van Schieck, Arch Pediatr Adol Med 2008
Provider Communication Skills.
Three common strategies:
• ‘Teach Back’ (Current recommended standard)
• Teach-to-Goal (Learning Mastery)
• Guided Imagery (Implementation Intention)
Provider Communication Skills.
Three common strategies:
• ‘Teach Back’ (Current recommended standard)
• Teach-to-Goal (Learning Mastery)
• Guided Imagery (Implementation Intention)
Provider Communication Skills.
Three common strategies:
• ‘Teach Back’ (Current recommended standard)
• Teach-to-Goal (Learning Mastery)
• Guided Imagery (Implementation Intention)
Provider Communication Skills.
Three common strategies:
• ‘Teach Back’ (Current recommended standard)
• Teach-to-Goal (Learning Mastery)
• Guided Imagery (Implementation Intention)Guided Imagery (Implementation Intention)
Action-Oriented Self Care.
ACP Guide: a Low literacy, print self-care tool
• Brief, plain language messages
• Supportive pictures, graphics
• Patient narratives
• Chunked information
• Non-linear approach
Education is not a One-Time Endeavor!
• Follow-up necessary to move patients forward. • Front load activities. • ACP Guide – min. 6 follow-up calls or in-person
encounters
0 1 2 3 4 5 6 7 8 9 10 11 12
Baseline clinic visitTelephone call follow-upClinic visit OR telephone call follow-up
Carve-In vs. Carve-Out?
Standards Needed.
• Health materials
• Communication training (“universal precautions”)
• Coordination of care processes
• Measurement/evaluation indicators
Set Policy, Health Provider Incentives
• Medicare Part D: Medication Therapy Management
• KP Plan: Stanford Patient Self-Management
Teach Roles & Responsibilities.• Use schools to familiarize youth
with health system
• Identify roles by age group
• Train children and teens on specific health skills
• Opportunities for family education
• The value of anticipatory guidance!
September 30, 2009
Change can happen…
Contact Information:
Michael S. Wolf, PhD MPHAssociate Professor, Medicine & Learning SciencesAssociate Division Chief – ResearchDivision of General Internal MedicineNorthwestern University Feinberg School of Medicine750 N. Lake Shore Drive, 10th FloorChicago, IL 60611(312) 503 – [email protected]