project f of reliance

8/13/2019 project f of reliance

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APROJECT REPORT

ON

Competitive Analysis of Trading


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Place:

Date:

Signature of director Signature of Guide

ACKNOWLEDGEMENT

I would like to express my heartfelt thanks to many people. This dissertation is an effort to

contribute towards achieving the desired objectives. In doing so, I have optimized all available

resources and made use of some external resources, the interplay of which, over a period of

time, led to the attainment of the set goals.

I take here a great opportunity to express my sincere and deep sense of gratitude to my

esteemedfaculty for giving me an opportunity to work on this project. The support & guidance

from , was of great help & it was extremely valuable.


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I also express my sincere thanks to all the people who, directly or indirectly, contributed in

time, energy and knowledge to this effort.

PREFACE

The structure of the stock market in which brokers work is highly dynamic

and volatile. Many stocks are available to be bought and sold, each

exhibiting its own patterns and characteristics that are highly

unpredictable. With so many options and considerations that need to be

taken into account, it is a difficult task for a broker to investigate

aspects of the stock market and consistently provide effective advice to

their clients.


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Thus, brokers perform their day-to-day tasks with the aid of

a broker system. Such a system should provide tools for interacting with

exchanges and performing analysis. As a consequence, these broker

systems are quite large and complicated by themselves.

This research aims to analysis Stock broker on the basis of their

services, products, growth, and their competitiveness. Because

Stockbrokers are one of the main participants in stock exchanges

worldwide, they often act as an agent for their clients, making trades on

their behalf. They also act as advisors, providing suggestions to their

clients on what stocks to buy and sell.

EXECUTIVE SUMMARY

There is growing competition between brokerage firms in post reform

India. For investor it is always difficult to decide which brokerage firm to

choose.

Research was carried out to find which brokerage house people prefer and

to figure out what people prefer while investing in stock market.

This study suggests that people are reluctant while investing in stock

market due to lack of knowledge.


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Main purpose of investment is returns and liquidity, commodity market is

less preferred by investors due to lack of awareness. The major findings of

this study are that people are interested to invest in stock market but they

do not have enough knowledge.

Through this report we were also able to understand, what are our

Companys (Reliance Money) positive and strong points, on the basis of

which we come to know what can be the basis of pitching to a potential

client.

CONTENTSDec la ra t i on

Acknowledgement

Preface

Cer t i f i cate by Company

Ex ecut i ve Summar y

CHAPTER 1 INTRODUCTION TO TOPIC 1

CHAPTER 2 LITERATURE REVIEW 2


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CHAPTER 3 RESEARCH METHODOLOGY 3-6

Objective of the study Type of the research Sample design Sample area Sample unit Size of sample Sources of data collection Survey method Limitations of the study

CHAPTER 4 INTRODUCTION TO INDUSTRY 7-16

Major Players in the Region ICICI Direct India info line HDFC Security Indiabulls

Comparison with Competitors Market Share

CHAPTER 5 INTRODUCTION TO COMPANY 17-30

Management Team of the company BOD of the company

Vision & Mission Highlights of company Organization Structure Products

CHAPTER 6 DATA ANALYSIS &FINDINGS 31-47

Data analysis Findings


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CHAPTER 7 SUGGESTIONS 48

CHAPTER 8 CONLUSION 49

Bibliography 50

Appendix

52-54

INTRODUCTION TO TOPIC

In most industrialized countries, a substantial part of financial wealth is not

managed directly by savers, but through a financial intermediary, whichimplies the existence of an agency contract between the investor (the

principal) and a broker or portfolio manager (the agent). Therefore,

delegated brokerage management is arguably one of the most important

agency relationships intervening in the economy, with a possible impact on

financial market and economic developments at a macro level.


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In most of the metros, people like to put their money in stock

options instead of dumping it in the bank-lockers. Now, this trend pick

pace in small and big cities both.

As per economic survey of india-2011-2012 most people want to

invest their money in profitable ventures. So a number of brokerage

houses make sure the hassle free investment in stocks. Asset management

firms allow investors to estimate both the expected risks and returns, as

measured statistically. There are mainly two types of Portfolio

management strategies.

1. Passive Portfolio Strategy2. Active Portfolio Strategy

1. Passive Portfolio Strategy:A strategy that involves minimal expectationinput, and instead relies on diversification to match the performance of

some market index. A passive strategy assumes that the marketplace will

reflect all available information in the price paid for securities

2. Active Portfolio Strategy: A strategy that uses available information andforecasting techniques to seek a better performance than a portfolio that is

simply diversified broadly.

RESEARCH METHODOLOGY

Objective of Study

Each research study has its own specific purpose. It is like to discover the

Question through the application of scientific procedure. But the main aim


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of our research to find out the truth that is hidden and which has not been

discovered as yet. Our research study has following objectives:-

Primary Objective: - To know about the competitive position of the

Reliance Money in competitive market.

Secondary Objective: -

1. To know the market share of different players in Share Market.

2.To study the services offered by different players to the customer.

3.To access how Reliance Money is better than others competitors.

4.To check satisfaction level of customers of different players.

TYPES OF RESEARCH

The research is based on Descriptive and Qualitative research.

Descriptive Research: - Descriptive research includes surveys and

fact finding enquires of different kinds. The major purpose of descriptive

research is description of the state of affairs as it exists at present.

Researcher has no control over the variables of this type of research.

Qualitative Research: - The research needs comparison between

different stock brokers. So this is based on all qualitative data. In short,

Qualitative research is especially important in the behavioral sciences

where the aim is to discover the underline motives of human behavior.

Through such research we can analyses various factors which motivate to

people to behave in a particular manner or which make people like or

dislike a particular thing.

SAMPLE DESIGN

A sample design is a definite plan for obtaining a sample from a given

population. It refers to the technique or the procedure the researcher would

adopt in selecting item for the sample

Generally Sample designs are two types

1. PROBABILITY SAMPLE DESIGN


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2. NON PROBABILITY SAMPLE DESIGNIn the research Non-probability researchdesign is used.

SAMPLING AREA

Sampling area may be a geographical one, such as state, district, village

etc. The researcher will have to decide one or more of such area that he

has to select for his study.

In this research study of S.

SAMPLI NG UNI T

Sampling unit may be defined as an individual, pair or group of persons

included as respondent.

In this research study General Investors are the sampling units.

SI ZE OF SAMPLE

This refers to the number of items to be selected from the universe to

constitute a sample

In the present researchsample size is 25.

But the research also study the 4 stock broker companies related to

security & commodity market like India-infoline, ICICI direct, HDFC-

securities, and indiabulls for the appropriate collection of the information.

SOURES OF DATA COLLECTION

While deciding about the method of data collection to be used for the

study the researcher should keep to types of data.

1. Primary Data.

2. Secondary Data.


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Research uses primary data, as well as secondary data.Primary means

collected as fresh, and the first time data and secondary means which are

already available like annual report, magazines, internet, previously

researches etc.

SURVEY METHOD

Survey refers to the method of securing information concerning

phenomena under study from all or selected number of respondents of the

concerned area. In a survey the investigator examines those phenomena

which exist in the universe independent of his action. Research uses the

Questionnaire Method.

LI M ITATIONS OF STUDY

As only Nalasoparadealt in survey so it does not represent the view ofthe total Indian market.


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Size of the research may not be substantial. There was lack of time on the part of respondents. The survey was carried through questionnaire and the questions were

based on perception.

There may be biasness in information by market participant. Complete data was not available due to company privacy and secrecy. Customer dissatisfied with the services. People fear that as Reliance Money is a Private company so their money is

not secured.

Insurance means LIC for people. Misguidance by agents. Lacks of motivation as false commitments were made to customer by the

company.

INTRODUCTION TO INDUSTRY

The emergence of stock market can be traced back to 1830. In Bombay,

business passed in the shares of banks like the commercial bank, the

chartered mercantile bank, the chartered bank, the oriental bank and the


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old bank of Bombay and shares of cotton presses. In Calcutta, Englishman

reported the quotations of 4%, 5%, and 6% loans of East India Company

as well as the shares of the bank of Bengal in 1836. This list was a further

broadened in 1839 when the Calcutta newspaper printed the quotations of

banks like union bank and Agra bank. It also quoted the prices of business

ventures like the Bengal bonded warehouse, the Docking Company and

the storm tug company.

Between 1840 and 1850, only half a dozen brokers existed for the limited

business. But during the share mania of 1860-65, the number of brokers

increased considerably. By 1860, the number of brokers was about 60 and

during the exciting period of the American Civil war, their number

increased to about 200 to 250. The end of American Civil war brought

disillusionment and many failures and the brokers decreased in number

and prosperity. It was in those troublesome times between 1868 and 1875

that brokers organized an informal association and finally as recited in the

Indenture constituting the Articles of Association of the Exchange. On

or about 9th day of July, 1875, a few native brokers doing brokerage

business in shares and stocks resolved upon forming in Bombay an

association for protecting the character, status and interest of native share

and stock brokers and providing a hall or building for the use of the

members of such association.

As a meeting held in the broker Hall on the 5th day of February, 1887, it

was resolved to execute a formal deal of association and to constitute the

first managing committee and to appoint the first trustees. Accordingly,

the Articles of Association of the Exchange and the Stock Exchange was

formally established in Bombay on 3rd day of December, 1887. The

Association is now known as The Stock Exchange.

The entrance fee for new member was Re.1 and there were 318

members on the list, when the exchange was constituted. The numbers of

members increased to 333 in 1896, 362 in 1916and 478 in 1920 and the


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entrance fee was raised to Rs.5 in 1877, Rs.1000 in 1896, Rs.2500 in 1916

and Rs. 48,000 in 1920. At present there are 23 recognized stock

exchanges with about 6000 stock brokers. Organization structure of

stock exchange varies.

14 stock exchanges are organized as public limited companies, 6 as

companies limited by guarantee and 3 are non-profit voluntary

organization. Of the total of 23, only 9 stock exchanges have been

permanent recognition. Others have to seek recognition on annual basis.

These exchange do not work of its own, rather, these are run by some

persons and with the help of some persons and institution. All these are

down as functionaries on stock exchange. These are

1. Stockbrokers2. sub-broker3. market makers4. Portfolio consultants etc.

1.)Stockbrokers

Stock brokers are the members of stock exchanges.

These are the persons who buy, sell or deal in securities. A certificate of

registration from SEBI is mandatory to act as a broker. SEBI can impose

certain conditions while granting the certificate of registrations. It is

obligatory for the person to abide by the rules, regulations and the buy-

law. Stock brokers are commission broker, floor broker, arbitrageur etc.

Detail of registered brokers

Total no. of

registered brokers

as on 31.03.2008

Total no. of sub-

brokers as on

31.03.2008

9000 24,000


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2.) Sub-broker

A sub-broker acts as agent of stock broker. He is not a

member of a stock exchange. He assists the investors in buying, selling or

dealing in securities through stockbroker. The broker and sub-broker

should enter into an agreement in which obligations of both should be

specified. Sub-broker must be registered SEBI for a dealing in securities.

For getting registered with SEBI, he must fulfill certain rules and

regulation.

3.) Market Makers

Market maker is a designated specialist in the

specified securities. They make both bid and offer at the same time. A

market maker has to abide by bye-laws, rules regulations of the concerned

stock exchange. He is exempt from the margin requirements. As per the

listing requirements, a company where the paid-up capital is Rs. 3 crore

but not more than Rs. 5 crore and having a commercial operation for less

than 2 years should appoint a market maker at the time of issue of

securities.

4.) Portfolio consultants

A combination of securities such as stocks,bonds and money market instruments is collectively called as portfolio.

Whereas the portfolio consultants are the persons, firms or companies who

advise, direct or undertake the management or administration of securities

or funds on behalf of their clients.

MAJOR PLAYERS IN THE REGION

1. ICICI direct

2. India infoline


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3. HDFC security

4. India bulls

ICICI DIRECT

ICICI Web Trade Limited (IWTL) maintains www.icicidirect.com (herein

after referred to as the "Website") whereas IWTL is an affiliate of ICICI

Bank Limited and the Website is owned by ICICI Bank Limited. IWTLhas launched and established an online trading service on the Website.

PRODUCTS AND SERVICES OF ICICI DIRECT

1. Investing in Mutual funds2. Personal Finance3. Customer Service Features4.

IPOs

5. Margin Trading6. Margin PLUS Trading7. Call Trade8. Trading on NSE/BSE9. Trade in derivatives

INDIAINFOLINE SECURITY PRIVATE LTD
http://funct2%28%29/http://marginplus%28%29/http://marginplus%28%29/http://funct2%28%29/


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India Infoline.com Securities Pvt. Ltd. is a wholly owned subsidiary of

India Infoline.com Ltd and is the stock broking arm of India Infoline.com.

The subsidiary was formed to comply with regulatory guidelines.

www.5paisa.com is a focused website for online stock market trading.

5paisa.com is a trade name owned by the India Infoline.com group.

IILSPL has applied for trading membership of the BSE under Securities

and Exchange Board of India (Stock Brokers and Sub-Brokers) Rules

1992.

IILSPL is in the business of providing broking services online via the

Internet ("E-broking Services") and has been permitted by the NSE by

way of registration permission no: NSEIL/CMO/INET/1103/2000 dated

03/July/2000, and will be applying for permission to the BSE, to provide

E-broking Services to its clients. IILSPL is a TRADING MEMBER of the

National Stock Exchange of India.

PRODUCT OFFERED BY IILSPL

1. Stock market:-IILSPL deals in stock market by trading in equity andderivatives.

2. Personal finance:-It Deals In Mutual Fund And Insurance.3. Online Trading :-It provides services in stock and commodity trading

(through Internet).

HDFC SECURITY


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HDFC security is the subsidiary of HDFC (Housing Development

Financial Corporation). www.hdfcsec.com would have an exclusive

discretion to decide the customers who would be entitled to its online

investing services. www.hdfcsec.com also reserves the right to decide on

the criteria based on which customers would be chosen to participate in

these services .The present web site (www.hdfcsec.com) contains features

of services that they offer/propose to offer in due course. The launch of

new services is subject to the clearance of the regulators. i.e. SEBI, NSE

andBSE.

PRODUCT OFFERED BY HDFC SECURITY

1. Online trading for Resident & Non Resident Indians.2.

Cash-n-Carry on both NSE and BSE.

3. Day trading on both NSE and BSE.4. Trade on Futures & Options on the NSE.5. Online IPO's.6. Telephone-based Broking (Equity & Derivatives).

INDIABULLS SECURITIES LIMITED
http://www.sebi.com/http://www.nseindia.com/http://www.bseindia.com/http://www.bseindia.com/http://www.nseindia.com/http://www.sebi.com/


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Indiabulls Securities Limited was incorporated as GPF Securities Private

Limited on June 9, 1995. The name of the company was changed to Orbis

Securities Private Limited on December 15, 1995 to change the profile of

the company and subsequently due to the conversion of the company into

a public limited company; the name was further changed to Orbis

Securities Limited on January 5, 2004. The name of the company was

again changed to Indiabulls Securities Limited on February 16, 2004 so as

to capitalize on the brand image of the term Indiabulls in the company

name. ISL is a corporate member of capital market & derivative segmentof The National Stock Exchange of India Ltd. At present, ISL accounts for

approximately 3% of the total daily turnover of the Exchange with 32,359

client relationships and 70 branches spread across the country as of April

30, 2004.

INDIABULLS CREDIT SERVICES LIMITED:- Indiabulls Credit

Services has been valued at Rs. 263 crore with the Rs. 87.6-crore infusion.

Indiabulls Credit Services Ltd, the

recently formed subsidiary of broking firm, Indiabulls Financial Services

Ltd. Faralon Capital, a San Francisco-based private equity fund, and its

affiliates have acquired 33.3 per cent stake for Rs 87.6 crore.

INDIABULLS REAL ESTATE:- Indiabulls through its group

companies has entered Indian Real Estate business in 2005. It is currently

evaluating several large-scale projects worth several hundred million

dollars. Indiabulls became the first company to bring FDI in Indian Real

Estate through a JV with Farallon Capital Management, a respected US

based investment firm.

PRODUCT OFFERED BY INDIA BULLS


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1. Equity & Debt Stock Broking2. Insurance3. Commodity trading4. Depository Services5. Derivatives Broking Services6. Equity Research Services7. Mutual Fund Distribution8. IPO Distribution

COMPARISON WITH COMPETITORS

relianc

e

money

icici

direct

hdfc india

bulls

indiainfolin

e

DELIVER

Y

.01% .40-

.85%

.75-

1.0

%

.35% 0.3-0.5%

INTRADA

Y

.01% .02-

.04%

.05

%

.035% 0.03-0.05%

AMC 200 750 600 350-750 500

Exposure 5 4 4-6 4-10 6

Software fr ee Only for

esteeme

d

n.a. 750/p.m

.

1000

Online

trading

yes Yes yes yes yes


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I NTRODUCTION TO THE COMPANY

The Reliance Anil Dhirubhai Ambani Group is among Indias top

three private sector business houses on all major financial parameters,

with a market capitalisation of Rs 100,000 crore (US$ 22 billion), net

assets in excess of Rs 31,500 crore (US$ 7 billion), and net worth to the

tune of Rs 27,500 crore (US$ 6 billion).

Reliance Money Limitedhas been promoted by Reliance Capital Limited

a part of Anil Dhirubhai Ambani Group with the Net-worthRs. 4500 cr.,

amongst the top 3 banking & financial services companies in the private

sector.

Management Team

Chairman : Mr. Anil Dhirubhai Ambani

CEO : Mr. Sudip Bandhupadhyay

Deputy CEO : Mr. Kapil Bali

National Head : Mr. Anshu Azare

Regional Head : Mr. Ritu Raj chauhan

Cluster Head : Navdeep KaurCenter Managers : Sandeep saini

Min.

balance

ni l 5000(q) 5000 n.a. 5000


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BOARD OF DIRECTORS

Anil Ambani, Chairman

Amitabh Jhunjhunwala, Vice-Chairman

Rajendra Chitale, Independent Director

Shri C. P. Jain

Shri. P N Ghatalia


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Reliance Capital LtdReliance Capital is one of Indias leading and fastest growing private

sector financial services companies, and ranks among the top 3 private

sector financial services and banking companies, in terms of net worth.

Reliance Capital has interests in asset management and mutual funds, life

and general insurance, private equity and proprietary investments, stock

broking and other activities in financial services.

Reliance Capital entered into lucrative online trading business withReliance money. There are mixed reports about this online trading

platform. It shook up online trading business with cheap brokerage charge

offer.

Business Overview

RCL is registered as a depository participant with National Securities

Depository Ltd (NSDL) and Central Depository Services Ltd (CDSL)

under the Securities and Exchange Board of India (Depositories andParticipants) Regulations, 1996. RCL has sponsored the Reliance Mutual

Fund within the framework of the Securities and Exchange Board of India

(Mutual Fund) Regulations, 1996.RCL primarily focuses on funding

projects in the infrastructure sector and supports the growth of its

subsidiary companies, Reliance Capital Asset Management Limited,


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Reliance Capital Trustee Co. Limited, Reliance General Insurance

Company Limited and Reliance Life Insurance Company Limited. As of

March 31, 2005, the companys investment in infrastructure projects stood

at Rs. 1071 Crores. The investment portfolio of RCL is structured in a way

that realizes the highest post-tax return on its investments.

Reliance Capital Ltd. is one of Indias leading and amongst the fastest

growing private sector financial services companies, and ranks among the

leading private sector financial services and banking companies, in terms

of net worth. Reliance Capital Ltd. has interests

in asset management and mutual funds, life and general insurance, private

equity and proprietary investments, stock broking and other financial

services.

Reliance Money limited

Reliance Money, a Reliance Capital company, is part of the Reliance Anil

Dhirubhai Ambani Group Reliance Money commenced commercial

operations in April 2007. It is a comprehensive financial services and

solution provider providing customers with access to Equity, Equity and

Commodity Derivatives, Portfolio Management Services, Mutual Funds,

IPOs, Life and General Insurance and Gold Coins. Customers can also

avail Loans, Credit Card, Money Transfer and Money Changing services.

The largest broking house in India with over 2.5 million customers and a

wide network of over 10,000 outlets and 20,000 touch points in 5,000+

locations. Reliance Money endeavors to change the way investors transact

in financial markets and avails financial services. The average daily

volume on the stock exchanges is Rs. 2,000 crores, representing

approximately 3% of the total stock exchange volume. Reliance Capital is


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one of India's leading and fastest growing private sector financial services

companies, and ranks among the top 3 private sector financial services and

banking groups, in terms of net worth.

Success is a journey, not a destination.If we look for examplesto prove this quote then we can find many but there is none like that of

Reliance Money. The company which is today known as the largest

financial service provider of India.

Success sutras of Reliance Money

The success story of the company is driven by 9 success sutras adopted by

it namely

Trust, I ntegri ty, Dedication, Commitment, Enterpr ise, Hard work, Home

work, Team work play, Learni ng and I nnovation, Empathy and

Humility and last but not the least its the Network .

Vision of Reliance Money

To achieve & sustain market leadership, Reliance Money shall aim for

complete customer satisfaction, by combining its human and

technological resources, to provide world class quality services. In the

process Reliance Money shall strive to meet and exceed customer'ssatisfaction and set industry standards.

Mission statement

Our mission is to be a leading and preferred service provider to our

customers, and we aim to achieve this leadershi p position by buil ding an

innovative, enterpr ising , and technology dri ven organi zation whi ch wil l

set the highest standards of service and business ethics.


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Highlights of Reliance Money

The highlights of Reliance money's offerings are:

1. Cost-effectiveThe fee charged by the affiliates of Reliance Money, through whom the

transactions can be placed, is among the lowest charged in the present

scenario. Pay a flat fee of just Rs. 500/- valid for 2 months or specified

transactional value. The facility of trading is subject to expiry of the

validity period or value limit, whichever comes first.

Illustrations depicting fee structure and validity limits

Access fee- Rs. 500Validity- Time validity of 2 months or Turnover validity of Rs. 1 cr.,

whichever is earlier

Turnover limit- Non-delivery turnover of Rs. 90 lac, Delivery turnover of

Rs. 10 lac



Turnover limit- Non-delivery turnover of Rs. 2.7 cr., Delivery turnover of

Rs. 30 lakh




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Turnover limit- Non-delivery turnover of Rs. 5.4 cr., Delivery turnover of

Rs. 60 lakh

Unutilized delivery limit may be added to Non-delivery limit

2. ConvenienceYou have the flexibility to access Reliance Money services in multiple

ways: through the Internet, Transaction Kiosks, Call & Transact (phone)

or seek assistance through our Business Partners

3. SecurityReliance Money provides secure access through an electronic token that

flashes a unique security number every 32 seconds (and ensures that the

number used for earlier transaction is discarded). This number works as a

third level password that keeps your account extra safe

4. Single window for multiple productsReliance Money, through its affiliates/partners, facilitates transactions in

Equity, Equity & Commodity Derivatives, Offshore Investments, Mutual

Funds, IPOs, Life Insurance and General Insurance products. All overseas

investments are subject to rules, regulations and guidelines of the Reserve

Bank of India as laid down from time to time

5. 3 in 1 integrated access


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Reliance Money offers integrated access to your banking, trading and

demat account. You can transact without the hassle of writing cheques

Demat account with Reliance Capital

Hassles free demat account with Reliance Capital. The Annual

Maintenance Charge for the Demat Account is just Rs. 50/- per annum

6. Other ServicesThrough the portal www.reliancemoney.com, Reliance Money provides:

a.Reliable research, including views of external experts with an enviable

track record

b.Live news from Reuters and Dow Jones

c.CEOs'/experts' views on the economy and financial markets

d. The Personal finance section provides tools that help you plan your

investments, retirement, tax, etc

e.Analyze your risk profile through the Risk Analyzer

f.Get a suitable investment portfolio using the Asset Allocator


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KEY BENEFITS OF RELIANCE MONEY

Equity is a share in the ownership of a company. It represents a claim on

the companys assets and earnings. As you acquire more stock, your

ownership stake in the company increases. The terms share, equity and

stock mean the same thing and can be used interchangeably.

Holding a companys stock means that you are one of the many owners

(shareholders) of a company, and, as such, you have a claim (to the extent

of your holding) to everything the company owns. Yes, this means that

technically, you own a portion of every piece of furniture; every

trademark; every contract, etc. of the company.

As an owner, you are entitled to your share of the companys earnings aswell as any voting rights attached to the stock.

Another extremely important feature of equity is its limited liability,

which means that, as a part-owner of the company, you are not personally

liable if the company is not able to pay its debts. In case of other entities

such as partnerships, if the partnership goes bankrupt, the partners are

personally liable towards the creditors/lenders and they may have to sell

off their personal assets like their house, car, furniture, etc., to make good

the loss. In case of holding equity shares, the maximum value you can lose

is the value of your investment.

Even if a company of which you are a shareholder goes bankrupt, you can

never lose your personal assets.

Reliance Money gives you the access to Over 5000 Schemes of 28 Assets

Management Companies (AMCs) with just one account. Some of them

included are.

Portfolio Tracker

Manage your mutual fund portfolio from the Reliance Money account.

Benefit from live valuation and alerts and also track NAVs of any scheme

online.


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Choice of investment strategies

From just two scheme types (equity scheme and debt scheme) offered

when the mutual fund industry was conceived more than four decades ago,

today, mutual funds offer a plethora of scheme types with different

investment strategies.

Life Insurance

Reliance Money Account gives you the advantage of buying policies from

12 different Life Insurance companies, helping you get unbiased opinion.

General Insurance

Reliance Money Account also extends the product offerings from 10

General Insurance Companies with exhaustive range of insurance products

that covers most risks including Motor, Health, Property, Marine, Casualtyand Liability.

Over the Counter Products

Your Reliance Money Account makes it so simple for you to buy

insurance products that its as easy as buying something over the counter.

RelianceMoney.com is offering most dynamic web based trading

environment to its customers. The new trading platform has many new

features which basically fill up the gap between old online trading

companies in India and their customers.

The Reliance Money trading websites comes with special security features

Security Token, which makes you online trading experience more secure

without complexity.

Stock Trading is available in BSE and NSE. Offline trading is also

available through Reliance Money partners in your city and through phone

by dialing 022-39886000.


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TYPE OF ACCOUNT

Reliance money is offering 3 types of accounts to its customers. Account

for beginners, for meddlers and for experts.

How to open account with Reliance Money?

Account opening with Reliance Money is easy. Simply fill a form onlineat below address and somebody from Reliance Money will contact you

soon.

Advantages of Reliance Money

1. Extra security features with 'Security which is the most secures and

tested technology in computer world.

2. Simple, easy and fast online stock trading.

3. Almost all investment options are available under one account includingEquity Trading, Derivatives, Forex, Commodity, IPO, Mutual Funds and

Insurance.

4. Branches are now available in all major cities and the number is

growing. Branches are open from 9am to 9pm.

Online trading is presently at its nascent stage and is not the most

preferred option for financial transactions owing to security concerns and

lack of accessibility points. Reliance Money through this hi-speed,

technologically secure kiosks will therefore be able to reach out to all its

existing and potential customers at even the remotest locations in the

country without compromising on the security of its customers funds.

Why should you choose Reliance Money?

1. Because it is from Reliance. Reliance capital has big plans regarding thisbusiness. It may announce attractive offers to gain market share. Reliance

will never enter into a business with small plans.

2. Its brokerage charges are lowest in the country among major providers.With Rs 2500 prepaid amount, you can trade for Rs 5 crore.

3. Site is simple in design, fast to access and easy to find requiredinformation.


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4. Its daily reports on market trends and technical breakouts are very useful.5. Website content is divided according to the requirements of experts and

beginners.

6. You can trade in Forex, Derivatives, Mutual funds, IPO and buyInsurance.

Why should you stay away from reliance Money?

1. The trading platform is still in development stage. There are many bugsneeds to be rectified.

2. Its Insta trade service is not up to the standard. Reliance Moneysoftware is a java based simple software. It should provide advanced

software to meet the needs of advanced traders.

3. Its system is sometimes very slow and orders are not placed at the time.4. Its market watch solution is a way behind its competitors like Money

control and ICICIdirect.

5. Its service people are not as efficient as competitors.6. It is still not providing options to buy Post office savings.7. It is recommending few stocks even when stock markets are on roll.


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ORGANIZATIONAL STRUCTURE


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Reliance ADA Group Structure


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Products

PRODUCTS offered by Reliance Money are: -1.Trading Portal (with almost negligible brokerage ) Equity Broking Commodity Broking Derivatives ( Futures & Options ) Offshore Investments (Contract For Differences) D-Mat Account.2.Financial Products Mutual Funds Life Insuranceo ULIP plano Term Plano Money Back Plan General InsuranceoVehicle/Motor InsuranceoHealth InsuranceoHouse insurance

IPOs NFOs

3. Value-Added Services

Retirement Planning Financial Planning Tax Saving Children Future Planning

4. Credit Cards

5.Gold coins retailing


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DATA ANALYSIS

The data after collection has proposed & analyzed in accordance with the

outline laid down for the purpose at the time of developing the research

plan.

The data collected in the stated manner tabulated according to the

corresponding variables. The table thus prepared were analyzed &

interpreted to draw the meaning, out of the study.

1) Do you know about investment options available?

COMMENT

Today scenario is changed so that most area covered by the securities and

commodity market but Not all.

KNOWLEDGE %AGE

Yes 60%

No 40%

TOTAL 100


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2) which investment options you prefer most ?

Investment

options

%AGE

Bank deposite 40%shares 12%

Mutual fund 12%

bond 8%

Real Estate 4%

Insurance 16%

other 8%

COMMENT

Most people know the meaning of investment. Because they invest in

different options but maximum people choose banks due to securitypurpose.


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3).What is the basic purpose of your investment?

INVESTMENT

PURPOSE

%AGE

Liquidity 32%Returns 24%

Tax benefit 24%

Risk cover 12%

Other 8%

COMMENT: -32% people are interested in liquidity, 24% in returns and

24% tax benefits. And remaining 12% are interested in risk cover, 8% in

others.


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4). From which option you will get the best returns?

INVESTMENT

SCENARIO

%AGE

Shares 24%

Bank 20%

MF 24%

Bond 16%

Real Estate 4%

Insurance 8%

Others 4%

COMMENT:

Most of the people say that Mutual fund and shares gives satisfactory

result; following it are banks bonds, insurance .


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5).Most important things you take into your mind while making

investments?

FACTOR %AGE

Risk 28%

Returns 32%

Both 40%TOTAL 100

COMMENT

40% people are considered the both factors risk as well as returns but, only

28% considered the risk and 32% returns factor.

0


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7) If you invested in Share Market, what has been your experience?

Options %AGE

Satisfactory returns

received

20

Burned fingers 6

Unsatisfactory results 8

No Results 66

TOTAL 100

COMMENT:

Majority of people are in losses and hence they are getting no results.

8) Are you aware of online Share trading?

KNOWLEDGE %AGE

Yes 40%

No 60%

TOTAL 100


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COMMENT:

40% of respondents are aware of online share trading while 60% of themdont know about it.

9) Heard about Reliance money?

KNOWLEDGE %AGE

Yes 80%

No 20%

TOTAL 100


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COMMENT

Majority of people are aware about the Reliance Money, this shows that

marketing strategy are good.

10) Do you know about the facilities provided by Reliance money?

KNOWLEDGE %AGEYes 76

No 24

TOTAL 100

COMMENT:

In spite of good marketing, only 76% people are aware of services offered

by Reliance Money.

11).Do you have any de-mat & trading account?

ACCOUNTS PERCENTAGEYes 75

No 25

TOTAL 100


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COMMENT

Only 75% respondents have de-mat and trading account and remaining

25% says no because they dont know why shares move up and down.

12).In which company you have d-mat and trading account?

COMPANY %AGE

ICICI DIRECT 30%

INDIAINFOLINE 25%

INDIA BULLS 22%

Reliance Money 16%

KARVY 7%

HDFC securities 4%

COMMENT


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In Reliance Money 16% respondents have de-mat & trading account

because of better services and min. annual maintenance and other charges.

13) What differentiates your Share trading company from others?

%AGE

Brokerage 23

Operatingexpanses

25

Services 20

Products 17Software 15

Total 100

Comment


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Three main factors are brokerage, operating expenses, services, then is

products and software.

14) Which Share trading company provides good exposure?

range reliance money karvy icici direct indiainfoline hdfc sec. indiabulls

very high 15 60 15 10 20 80

high 25 25 60 70 65 0

medium 60 10 30 15 0 15

low 10 0 0 0 0 0

very low 0 0 0 0 10 0


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Comments

Majority of clients of indiabulls feels that the exposure provided by them

is neither high nor low, while some believe it is enough. But in ICICI it is

contrary. R-Money gets positive response from majority of clients.

15) Which Share trading company provides its Software to customers?


very high 57 0 53 81 80 66

high 0 42 0 0 0 19

medium 18 0 42 14 15 10

low 20 2 0 0 0 0

very low 0 51 0 0 0 0

Comment


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As far as software is concerned, R-Money dominates, followed by

indiainfoline.

16) Which Share trading company charges fair Brokerage?


very high 0 0 16 0 65 0

high 25 25 9 10 30 0

medium 60 40 70 85 0 45

low 10 18 0 0 0 30very low 0 12 0 0 0 20

Comment


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Although majority of customers of all the firms feel that brokerage

charged is neither high nor low, customers of R-Money are highly

satisfied. On the other hand, customers of ICICI are most dissatisfied. And

about 40% of customers of indiabulls consider it to be NHNL, and another

40% rate it as good, while 20% feel that it is not quite low.

17) Which Share trading company provides fair operating expenses?


very high 2 3 0 0 0 0

high 34 7 10 37 36 0

medium 47 60 44 58 59 13

low 22 25 41 0 0 32very low 0 0 0 0 0 50


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Comments

As per operating charges, comparison among the firms clearly points out

that there is not much difference among the firms. First is R-money,

followed by indiabulls.

18) Are you satisfied with your present Share trading company?

co.name satisfied neutral unsatisfied

Reliance Money 23 45 32

Karvy 31 35 34

Indiainfoline 53 44 3

ICICI direct 37 45 18

India bulls 46 42 12

HDFC securities 32 23 45


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COMMENT

This shows that customers of reliance money are not satisfied whileIndiainfoline is stood first in this parameter.

FINDINGS

Majority of clients of indiabulls feels that the exposure provided by themis neither high nor low, while some believe it is enough. But in ICICI it is

contrary. R-Money gets positive response from majority of clients.

Although majority of customers of all the firms feel that brokeragecharged is neither high nor low, customers of R-Money are highly

satisfied. On the other hand, customers of ICICI are most dissatisfied. And


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about 40% of customers of indiabulls consider it to be NHNL, and another

40% rate it as good, while 20% feel that it is not quite low.

As far as software is concerned, R-Money dominates, followed byindiabulls.

As per charges, comparison among the firms clearly points out that thereis not much difference among the firms. First is R-money, followed by

indiabulls.

On the basis of call and trade facility, there is again not much differences.Comparison among ICICI and indiabulls shows that icici has less no. of

customers who rated it low as compared to indiabulls and also higher no.

of customers rate it good, but indiabulls has the edge over the rest when it

comes to customers who rate it very high.

Customers feedback regarding the Research Tips parameter shows thatthe competition is primarily between three firms- Indiabulls, icici and

Indiainfoline.

Reliance Money is gaining its share which is currently at 3.9% marketshare by providing better offerings, less brokerage and other services,

indiabulls is the market leader.

Approx. 16% respondents have de-mat & trading account because min.annual maintenance and other charges.

R-Money brought many innovations in products which are liked bycustomers.

R-Moneys offerings are very competitive.

Though reliance money is working very hard in order to meet thecompetition but there is a gap between the expectations and theexperiences of the customers which is widening regularly.

This gap has emerged because of the sales oriented focus of reliancemoney.

In order to increase the sales figures, the company has somewhereignored the service delivery and left the customer on his own.


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SUGGESTIONS Build relationship with the customers to keep them retained. Company should start a system of filling up of feedbacks and complaints

online so that rectification of errors can be done easily.


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Company should start a kind of soft skill training program for all of itsdistributors so that the customers feel the same level of satisfaction as they

feel while transacting with the company.

Though the service quality is good but it should become betterconsistently as good service and better relationships are the key success

factors of current market situations.

The process of documentation is a hassle for customers as it is not at alluser friendly. Company should take care of user friendliness of the system.

In order to fill the gap between actual and expected, company needs tocustomize its services as it is dealing into financial instruments.

These financial instruments are risky and it is very essential to make thecustomer feel that you are taking care of his money.

This can be done only if all the services are customized and the system ismade transparent for the customer as well as for the employees.

CONCLUSION

The expectations of the customers are regularly increasing because of the

increasing competition and emergence of global market. In such


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conditions it becomes very necessary for a company to fulfill all the

expectations of the customers and give them a delightful experience.

Reliance Money aims to provide better services by consistently

improvement. The study concluded:-

Reliance Money Ltd. has better Portfolio Management services thanOther Companies

Reliance Money Ltd. keeps its process more transparent. Reliance Money Ltd. is giving more returns to its investors. Reliance Money charges are less than other stock brokers. Reliance Money is providing daily updates about the stocks information. Investors are looking for those investment options where they get

maximum returns with less costs.

Market is becoming complex & it means that the individual investor willnot have the time to play stock game on his own.

People are less aware about the Services provided by Reliance Money.


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B IBL IOGRAPHY

BOOKS: -

(1) Punithawati Pandiyan, SecurityAnalysis & Portfolio Management, Vikas Publishing House, New delhi.

(2) Financial Markets, The IcfaiUniversity press, Hyderabad, 2007.

(3) Donald E. Fisher and Ronald J.Jordan, Security Analysis & Portfolio Management, Prentice Hall of

India, New Delhi.

(4) Zikmund, Business ResearchMethodology

(5) Kothari C.R., ResearchMethodology : Methods and Techniques, Wishwa Prkashan, New Delhi,

2001.

MAGAZINES:-

(1)Omkar Goswami, New Entrants in Sock Trading, Business Week,Oct,2003, page 13.

(2)Rajesh Gajra, Sebis Wake Up call,Business World, June 2008, page20.(3)Srikanth Srinivas, Increasing competition in Online Trading, Business

Today, March,2005, page 21.

INTERNET:-

http://en.wikipedia.org/wiki/Stock_Market

http://surfindia.com/finance/stock-market.html

http://www.moneycontrol.com

http://www.reliancemoney.com

http://www.sebi.gov.inhttp://www.reliancecapital.comhttp://www.indiainfoine.com

http://www.icicidierct.com

http://www.hdfcsecurity.com

http://nseindia.com

http://bseindia.com
http://en.wikipedia.org/wiki/Stock_Markethttp://en.wikipedia.org/wiki/Stock_Markethttp://surfindia.com/finance/stock-market.htmlhttp://surfindia.com/finance/stock-market.htmlhttp://www.moneycontrol.com/http://www.moneycontrol.com/http://www.reliancemoney.com/http://www.reliancemoney.com/http://www.reliancemoney.com/http://www.sebi.gov.in/http://www.sebi.gov.in/http://www.sebi.gov.in/http://www.reliancecapital.com/http://www.reliancecapital.com/http://www.reliancecapital.com/http://www.indiainfoine.com/http://www.indiainfoine.com/http://www.icicidierct.com/http://www.icicidierct.com/http://www.hdfcsecurity.com/http://www.hdfcsecurity.com/http://www.hdfcsecurity.com/http://www.icicidierct.com/http://www.indiainfoine.com/http://www.reliancecapital.com/http://www.sebi.gov.in/http://www.reliancemoney.com/http://www.moneycontrol.com/http://surfindia.com/finance/stock-market.htmlhttp://en.wikipedia.org/wiki/Stock_Market


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APPENDIX

Questionnaire

Name: -

Age: -

Sex: - Male Female

Phone No: -

1) Do you know about Investment options available?

a) Yes b) No

2)In which of these Financial Instruments do you invest into?

a)Shares b) Bonds c) Commodity market

d) Insurance e) Mutual Funds f) Banks

g) Real Estate i) Others

3) What is the basic purpose of your investment?

a) Liquidity b) Returns

c) Capital appreciation d) Risk covering

e) Tax benefits

4) From which option you will get the best returns?

a)Shares b) Bonds c) Commodity market

d) Insurance e) Mutual Funds f) Banks

Personal Information


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g) Real Estate i) Others

5) What are the most important things you take into account, while

making any investment?

a) Risk b) Returns c) Both

6) Do you have any knowledge of share markets?

a) Partial b) Complete c) Nil

7) If you invested in Share Market, what has been your experience?

a) Satisfactory returns received b) Burned fingers

c) Unsatisfactory results d) No Results

8) Are you aware of online Share trading?

a)Yes b) No

9) Heard about Reliance money?

a)Yes b) No

10) Do you know about the facilities provided by Reliance money?

a)Yes b) No

11) Do you have any D-mat & Trading account?

a)Yes b) No

12) In which company you have D-mat & Trading account?

a) Reliance Money d) Karvy

b) Indiainfoline e) ICICI direct

c) India bulls f) HDFC securities

13) What differentiates your Share trading company from others?

a) Brokerage b) Operating Expanses

c) Services d) Products

e) Software

14) Which Share trading company provides good exposure?


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co.name very high high medium low very low

Reliance Money

Karvy

Indiainfoline

ICICI direct

India bulls

HDFC securities

15) Which Share trading company provides its Software to customers?


Reliance Money

Karvy

Indiainfoline

ICICI direct

India bulls

HDFC securities

16) Which Share trading company charges fair Brokerage?


Reliance Money

Karvy

Indiainfoline

ICICI direct

India bulls

HDFC securities

17) Which Share trading company provides fair operating expenses?


Reliance Money

Karvy

Indiainfoline

ICICI direct

India bulls

HDFC securities


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18) Are you satisfied with your present Share trading company?

a) Satisfied b) Neutral c) Unsatisfied

co.name satisfied neutral unsatisfied

Reliance Money

Karvy

Indiainfoline

ICICI direct

India bulls

HDFC securities


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Documents

project f of reliance