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Process Intelligence
- Beyond BI
Joerg Klueckmannsenter Name Here, Title
ARIS Product Marketing
Get There Faster.6/15/2010 Process World 2010 | 2
Source: Gartner EXP worldwide survey of 1,500+ CIOs shows IT spending to be flat in 2009 http://www.gartner.com/it/page.jsp?id=855612 (ups/downs compared to Jan 2008)
*) No. 1 topic since 2005
Top 10 Business Priorities Rank Top 10 Technology Priorities Rank
Business process improvement * 1 () Business intelligence applications 1 ()
Reducing enterprise costs 2 (3) Enterprise applications (ERP, CRM and others) 2 ()
Improving enterprise workforce effectiveness 3 (3) Servers and storage technologies (virtualization) 3 ()
Attracting and retaining new customers 4 (2) Legacy application modernization 4 ()
Increasing the use of information/ analytics 5 (3) Collaboration technologies 5 (3)
Creating new products and services (innovation) 6 (3) Networking, voice and data communications 6 (1)
Targeting customers and markets more effectively 7 (2) Technical infrastructure 7 (2)
Manage change initiatives 8 () Security technologies 8 (2)
Expanding current customer relationships 9 (2) Service-oriented applications and architecture 9 (1)
Expanding into new markets or geographies 10 (6) Document management 10 (1)
"It's time for CIOs to develop business process improvement capabilities as part of the core of IT.
This will enable them to respond to executive expectations that see business processes as important to
business performance, as closely associated with application systems and as a responsibility of the CIO and IT."
Mark P. McDonald, Group VP and Head of Research for Gartner EXP, 14 Jan 2009
Get There Faster.
Process Intelligence for Operational Excellence
Turnover EBIT
Cashflow
The tip of the iceberg …Lagging indicators
Cycle time
Customer satisfaction
Error rate
OPERATIONAL EXCELLENCE
Process cost
Delivery reliability
Leading indicators
Get There Faster.
From Strategy to Key Performance Indicators
Vision
Strategy
Critical Success Factors
Key Performance Indicators
Business Processes
Strategic and
operational
targets
Plan
15 June 2010 | Software AG - Get There Faster | 4
Get There Faster.
Live Demo
Get There Faster.6/15/2010 | Process World 2010 | 6| 6
Documented
Processes
Implemented
Processes
Executed
Processes
You Can't Manage What You Don't Measure
Get There Faster.
From Strategy to Key Performance Indicators
Feedback /
measurement
Results
Vision
Strategy
Critical Success Factors
Key Performance Indicators
Business Processes
Strategic and
operational
targetsPlan
15 June 2010 | Software AG - Get There Faster | 7
Get There Faster.
Live Demo
Get There Faster.
Screens Logic Data
15 June 2010 | Software AG - Get There Faster | 10
ARIS Mashzone
ARIS PPM
Process Intelligence for Natural Applications
Allowing customers to
Extract relevant data for business process
monitoring
Discover business activities
Understand the process contribution
Measure process performance
Identify process bottlenecks
Extractors
Screens: ApplinX-based
Logic: EntireX and Natural-based
Data: Adabas SQL Gateway
Extractors for Natural Apps
Get There Faster.15 June 2010 | Software AG - Get There Faster | 11
Process Intelligence for wM BPMS
+ ARIS PPM + ARIS MashZone
Automated discovery of real business processes
Measure process performance with OLAP-like
analytics
Identify process bottlenecks
Business dashboards - mash information without
programming
Well-founded decision-making basis
wM BPMS (with Optimize)
Execution of business processes with real-time
business activity monitoring
alerting and proactive identification of process
failures
ARIS Mashzone
ARIS PPM
Process Engine
Get There Faster.© IDS Scheer AG www.mashzone.com1
2
Get There Faster.
Problem: Information Flow in Companies
15 June 2010 | Software AG - Get There Faster | 13
Get There Faster.
ARIS MashZone - Creates Transparency
15 June 2010 | Software AG - Get There Faster | 14
Get There Faster.
ARIS / wM / Adabas Public data
Spreadsheets stored
locally
Queries and reports from
ERP, DWH, etc.CRM reports, forecasts
Desktop data Department data Enterprise data
Get There Faster.
Live Demo
Get There Faster.
Process Intelligence Solution
15 June 2010 | Software AG - Get There Faster | 17
Get There Faster.
Process Intelligence for DUMMIES
Over 90 pages of Process Intelligence knowledge
Online assessment: „Whats your process IQ?“
www.softwareag.com/dummies
15 June 2010 | Software AG - Get There Faster | 18
Get There Faster.
www.mashzone.com
15 June 2010 | Software AG - Get There Faster | 19
Mashup thought leader portal
Over 20 industry mashups
Tutorial videos
ARIS Community group with
over 2000 members
MashCamp registration
www.mashzone.com/mashcamp
Get There Faster.
A good process
is better than a bad process.
Even a good process
can be improved.
A bad process
is better than no process.
15 June 2010 | Software AG - Get There Faster | 21
Thank You!
Thank You!