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Business Intelligence ( BI) Improvements. What is BI?. Tools and methods to convert raw data into powerful information for the organization. What can BI do?. Allow organizations to gather, store, and query data for reporting and analytical purposes to make informed strategic decisions . - PowerPoint PPT Presentation
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Business Intelligence (BI) Improvements
• What is BI?• What can BI do?
Business Intelligence?
• Longitudinal Data Initiative (LDM)• Definitions and metrics• Analytical tools• Processes
How have we improved BI?
• Additional subject areas for LDM• More data connections• Better data integrity
Still room for improvement?
Business Intelligence?
•What is BI?•What can BI do?
Business Intelligence?
What is BI?
• Tools and methods to convert raw data into powerful information for the organization.
Business Intelligence
Business Process
Reengineering
Data Mining
Data Warehousing
SoftwareBenchmarking
Reporting
Analytics
Business Intelligence?
What can BI do?
• Allow organizations to gather, store, and query data for reporting and analytical purposes to make informed strategic decisions.
Level
Power Reporting Analysis Forecasting Influencing Outcomes
Data Information Awareness Insight Strategic Action
BI
• What is BI?• What can BI do?
Business Intelligence
(BI)?
• Longitudinal Data Initiative (LDM)• Definitions and metrics• Analytical tools• Processes
How have we improved BI?
• Additional subject areas for LDM• More data connections• Better data integrity
Still room for improvement?
• Longitudinal Data Initiative (LDM)• Definitions and metrics• Analytical tools• Processes
How have we improved BI?
How have we improved BI?
Longitudinal Data Initiative (LDM)
How have we improved BI?
Approach
How have we improved BI?
Outcomes
Cost, ServiceEfficiency, etc.
1st
Decisions & Decision Maker
Who? What? When? What info?
Information
Dashboards, Scorecards, etc.
Data Repositorye.g. Data Warehouse
“Systems”
IBES, SharePoint, EPICS, ICSES etc.
Approach:• Create an easy to use data warehouse
• Hierarchies, Taxonomies, Business Rules Applied• Data is turned into easy to use and understand information
•Terminology defined•Progression
• Create Analytics that monitor processes• Create Analytics that will help you understand why things are happening• Create Analytics that will help you change an outcome for the better
Framework
Pre-Prod ProductionData SourcesDe
cisio
n M
aker
s
Data WarehouseStaging
UnifyCanonical
ModelETL
Customer Resource
Data
Enterprise Data Warehouse Dimensional
Model
Busin
ess
Rule
s
Access
Datamarts & Cubes
Current HistoricalCurrent Historical
Hierarchies& Taxonomy
MDMDriverVehicle
How have we improved BI?
A Clear Vision of Information
Terminology Business Rules Technology Enabling Transparency
Source Systems
Analytics&
Analysis
ICSES: Each unique APP_ID in table apps.
IBES: Rollup applications from the pgm_app table by app_date, and create_date.
Term: Case_Application_Count
Definition: When someone from the household(CASE) applies for one or more programs benefits
System Business Rules
Transforming Data into Information
Information Transparency
Hierarchies and
Taxonomies
• A Taxonomy is a system of classification (organizing information) used to provide a framework for information retrieval (analysis) that separates elements into groups (taxon) that are mutually exclusive and unambiguous.
• This means that we define things in such a way that they only have one possible meaning and we group related items together in a hierarchical manner so that each level of the hierarchy describes one and only one type of item.
How have we improved BI?
Status
Citizenship
Client Clients
Non Citizens
Legal Undocumented
Citizens
Hierarchies and Taxonomies
How have we improved BI?
Where do male clients go?
Client
Male Non Citizen
Male Legal
Male Undocumented
Female Non Citizen
Female Legal
Female Undocumented
Male Citizen
Female Citizen
Where do male clients go?
How have we improved BI?
Client Gender
Female
ClientNon Citizen
Legal
UndocumentedCitizen
Where do male clients go?
How have we improved BI?
In a new taxonomy!
What is the outcome?
How have we improved BI?
Simple Querie
s
Simple ReportingQuery Performance
Fast Aggregations
Pre-wired Relationships Managed Through SharePoint
Business Rules
Hierarchies Taxonomies
Source of TruthMaster Data Management
Definitions and Metrics
How have we improved BI?
S U C C E S S
Analytical Tools
How have we improved BI?
Processes
How have we improved BI?
InsightsUnderstanding clients, workers, policy and procedures leads to inspired strategy.
StrategyInspiration sparks creative thinking that leads to ideas.
ActionIdeas come to life to engage and inspire people to action.
ResultsContinuous measurement optimizes programs, improves success, and reveals insights and inspiration for future strategy.
Decision Maker
Reception May 31
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
June 1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 July 1 2 3 4
June 10
Scheduled Appointment
Delays
Multiple Steps
PotentialApplicant
application
verificationverification
verification
verification
Customer’s Process: Traditional
Multiple steps
Multiple visits
DelaysConfusion
Idaho: 21 days
How have we improved BI?
Customer’s Process: Re-engineeredGet customer to make
immediate contact with Decision Maker
Take immediate action at first contact
whenever possible
Create specific processes for
Customer for Re-evals and Changes
Organize workforce as needed
Limited calendaring; link application & verification; help customer when
possible
Evaluate what is really needed to complete
the action
Idaho: 1 hour
DecisionMaker
Face to Face OR Phone
PotentialApplicant
ApplicationsRe-evaluations
Changes
verification
applicationMay 31
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
June 1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 July 1 2 3 4
June 10
Scheduled AppointmentX
Immediate Contact
ImmediateAction
How have we improved BI?
Leadership Org Structure/Management Policy (waivers/compliance) Technology (supports) Training
Process Driven Business Design
2
5
7
6
4
3
Specialization
Clear Division of Labor
Same Day Service
New Service Delivery
Case ManagementDiscipline
Universal Work Force
Process Handbookfor Staff
Begin DissolvingCaseloads
Create StatewideProcessing Centers
EstablishNew Roles
No Scheduling Interview on App Date
Decision Maker Up Front
Create Generalists
Lobby Management
Standardization
Flexible Assignments
Expanded Workforce
Idaho’s Business Re-engineered: How We Did I t -- Road Map
1
Idaho today
Check at all stepsNew Performance
MetricsStandardization
Tracking work in all locationsPrioritization of Work
How have we improved BI?
•What is BI?•What can BI do?
Business Intelligence
(BI)?
•Longitudinal Data Initiative (LDM)•Definitions and metrics•Analytical tools•Processes
How have we improved BI?
•Additional subject areas for LDM•More data connections•Better data integrity
Still room for improvement
?
Still room for improvement?
• Additional subject areas for LDM• More data connections• Better data integrity
Still room for improvement?
Additional subject areas for LDM
Still room for improvement?
More data connections
Still room for improvement?
Better data integrity
Still room for improvement?
•What is BI?•What can BI do?
Business Intelligence
(BI)?
•Longitudinal Data Initiative (LDM)•Definitions and metrics•Analytical tools•Processes
How have we improved BI?
•Additional subject areas for LDM•More data connections•Better data integrity
Still room for improvement
?
