PARTY, OR AUTHORIZED

REPRESENTATIVE OR COUNSEL

ON RECORD shall proceed to the

CASE RECORDS MANAGEMENT UNIT

(CRMU) –

Receiving Section

to submit the following:

a. Pleadings and

attachments x 3 copies, and

b. Proof of Service (Original Registry

Receipt/ Affidavit of Personal Service)

CRMU Receiving Officer:

a. Examines the completeness of the

documents,

b. Stamps on original

and receiving copy

c. Gives receiving copy to the Party.

Without proof of service, Party will

be required to furnish the other party

with a copy.

Party, Or Authorized Representative

Or Counsel On Record leaves after:

a. Receiving copy of filed pleading

b. Presenting Visitor’s slip signed by the

CRMU or PAC Officer to the 1st Floor

Lobby Guard and claiming his ID.

c. Dropping his Completed Feedback

Form on the appropriate box at the 1st

Floor Lobby.

the CASE RECORDS MANAGEMENT

UNIT (CRMU) Receiving Section

where he submits the following:

a. Sworn complaint-affidavit and

attachments x No. of Named

Respondents + 2 copies

b. Sworn Certificate of Non-Forum

Shopping (CNFS).

If CRMU Officer finds REQUIREMENTS

INCOMPLETE, the Aggrieved Party will be

referred to the Public Assistance Center.

If complaint is NOT under oath,

AGGRIEVED PARTY or

REPRESENTATIVE may proceed

to the Public Assistance Center

and present 2 VALID IDs to the

Officer-of-the Day will refer the

Aggrieved Party to an Ombuds-

man lawyer for taking of oath.

Aggrieved Party will then be advised to

proceed to the CRMU Receiving Section

to submit his sworn complaint-affidavit,

supporting documents, and CNFS.

Aggrieved Party or representative

leaves after:

a. Being given his Receiving copy with

Internal Control* (IC) Number written on

it.

b. Presenting Visitor’s slip signed by the

CRMU or PAC Officer to the 1st Floor

Lobby Guard and claiming his ID.

c. Dropping his Completed Feedback

Form on the appropriate box at the 1st

Floor Lobby.

* The IC Number is useful when

requesting for case status of newly-filed

cases.

ANY PARTY TO THE CASE, OR

AUTHORIZED REPRESENTATIVE OR

COUNSEL ON RECORD (the Requester)

shall proceed to the PUBLIC

ASSISTANCE CENTER and fill out the

Verification Slip.

PAC Officer-of-the-Day interviews

the Requester and refers Requester’s

Verification Slip to the CRMU Records

Officer. Requester remains at the PAC.

After receiving completed Verification

Slip, PAC Officer of the Day gives it to the

Requester and answers the latter’s

questions regarding Ombudsman Rules

of Procedure.

The Requester leaves after:

a. Receiving original copy of the

Verification Slip,

b. Presenting Visitor’s slip signed by

the PAC Officer to the 1st Floor

Lobby Guard and claiming his ID,

c. Dropping his Completed Feedback

Form on the appropriate box at the

1st Floor Lobby.

ANY PARTY TO A CASE, HIS

AUTHORIZED REPRESENTATIVE OR

THE COUNSEL ON RECORD, proceeds to

the PUBLIC ASSISTANCE CENTER

(PAC), submits his letter or accomplishes a

Letter-Request Form.

PAC Officer of the Day, upon receiving the

Letter-Request Form:

a. Checks the purpose of the request and

if Requester is a party to a case

b. Inquires with CRMU regarding the

availability of the requested document.

CRMU Records Officer transmits approved

payment slip to the Requester.

Requester proceeds to the OMB-

Luzon Cashier Section to:

a. pay the amount stated on the

Payment Slip

b. Receive an Official Receipt. Requester presents Official Receipt to the

CRMU Receiving Officer.

Requester leaves after:

a. CRMU Records Officer releases

document to him,

a. Presenting Visitor’s slip signed by

CRMU or PAC Officer to the 1st Floor

Lobby Guard and claiming his ID,

b. Dropping his Completed Feedback

Form on the appropriate box at the 1st

Floor Lobby.

Main Office: 3rd Floor, Ombudsman Bldg., Agham Road, Diliman, Quezon City

02 479 7300 loc. 333 / 02 9268794

Rosales Regional Office: Ombudsman Bldg. Rosales Government Center, Carmay East, Rosales, Pangasinan

0928-3762588 / 0915-3833480

Schedule of Fees Plain photo copies P5.00/page

Certified copy

P10.00/page +

P100.00

Certification

Fee per type

of document

*Representative must submit

Letter of Authorization or

Special Power of Attorney from

Party to the Case.

If complaint is already under oath,

AGGRIEVED PARTY or REPRESENTATIVE can proceed to

(Complaint & Attachments

x No. of Respondents) + 2

Requester proceeds to the PUBLIC

ASSISTANCE CENTER and fills

out the RAS Form.

The PAC Officer of the Day, after

receiving the RAS Form, shall:

a. Interview the Requester,

b. Inform the Requester of the procedure,

c. Undertake the necessary action,

d. Accomplish the

disposition portion

of the RAS form.

APPLICANT OR DULY-

AUTHORIZED REPRESENTATIVE

proceeds to the CLEARANCE SECTION,

1st Floor, Ombudsman Bldg., Agham

Road, Diliman, Quezon City and fills out

the OMB Clearance Application Form.

Requesters may also proceed to

the ROSALES REGIONAL OFFICE at the

Rosales Government Center, Carmay

East, Rosales, Pangasinan to fill out the

Clearance Application Form and other

requirements. All applications received will

be forwarded weekly to the Clearance

Section, Quezon City Office.

Requester may also go to the

Ombudsman’s official website

www.ombudsman.gov.ph and apply

online.

The following must be attached to the

completed OMB Clearance Application

Form:

a. Certified true copy of service record

b. Authorization letter, if application is

filed by a representative

c. Government-issued ID of the

applicant/duly authorized

representative

d. Death Certificate, in case of death

claims

e. Payment of a processing fee.

Requesters may choose from any of the

following modes of release:

1. For pick-up,

2. By regular mail to home address,

3. By regular mail to office address, or

4. By prepaid private courier service to be

paid by applicant.

Payment of processing fees may be made

in (a) cash, or (b) postal money order.

NOTE: the Rosales Regional Office

accepts payments made via postal

money order only.

Due to issues of confidentiality of Ombudsman pending cases, only

Requests for Assistance can be made thru phone.

• Requests for Case Status, and

• Request for Assistance

may be made thru e-mail or postal mail.

BUT,

In Requests for Case Status, the e-mail address must be one that

can be readily identified as that of one of the parties to the case.

In Requests for Assistance, the letter or email must state in detail:

a. The assistance being requested,

b. The office/public official concerned, and

c. The name and contact details of the Requester.

Email: pac_ombluzon@ombudsman.gov.ph

For faster transaction, ensure the completeness of your

documentary requirements before proceeding to our Public

Assistance Centers.

For clarifications, call:

0928-376-2588 / 0915-383-3480 (Rosales)

02 9268794 02 4797300 loc. 333 (Quezon City)

Requester proceeds to the

PUBLIC ASSISTANCE CENTER to:

a. Fill out the SALN Request Form and

b. Present 2 valid IDs.

c. Take oath on the statements

made in the SALN Request

Form before an Ombudsman

lawyer.

Requester leaves and waits

for PAC’s call informing availability of

SALNs for pick-up.

Meanwhile, PAC Officer-of-the-Day

refers approved SALN Request Form to

the SALN Custodian who prepares the

Payment Slip, according to the following:

Requester, on day of pick-up,

proceeds to the OMB-Luzon Cashier

Section to:

a. Pay the amount stated

on the Payment Slip,

b. And receive an

Official Receipt.

Requester leaves after:

a. Presenting Visitor’s slip signed by

the PAC Officer to the 1st Floor

Lobby Guard and claiming his ID.

b. Dropping his Completed Feedback

Form on the appropriate box at the

1st Floor Lobby.

The Requester may be any of the following:

1. Requesting a copy of his own SALN

2. An authorized representative

3. A student, for study purposes

4. A member of the media

5. Others, subject to OMB Office of Legal

Affairs (OLA) approval.

PURPOSE OF APPLICATION FEE

Retirement, Resignation, Death Claim, Rationalization P100

Employment, Promotion, Transfer, Appointment, Confirmation, Discharge, Foreign Assignment,

and Grant of Benefits unrelated to the preceding purpose

P150

Foreign Travel, Study Grant/Scholarship, Recognition/Awards, Leave Application, Loan

Application, Change of Name, Requirements by the JBC, CSC, CESB, PRC, GCG, DFA, DOLE,

Bureau of Immigration, LTO, NBI, PNP and other agencies, Other Purposes

P200

Permit to Carry Firearms, Fidelity Bond and Bidding Requirement P500

Firearm License P1000

ALL the above services can be availed

at the Rosales Regional Office. However,

our Rosales Officers will still forward

Applications for Clearance, Requests

for Copies of SALNs and Case

Documents to the proper units at the

Quezon City Office for processing.

Still, requesters may choose to claim their requested documents at

the Rosales Regional Office.

For retirement purposes, an

application shall be filed not earlier

than six (6) months prior to the date

of retirement of the applicant.

Month

Walk-in

Requesters

January

February 46

March 171

April 444

May 321

June 284

July 310

August 258

September 216

October 257

November 255

December 132

2013 Total 2694

2013 Record of Requesters