Principal Satisfaction Survey ResultsNov2010FINAL

8/7/2019 Principal Satisfaction Survey ResultsNov2010FINAL

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Principal Satisfaction SurveyNovember 2010



Executive Summary

The NYC Department of Education’s seventh Principal Satisfaction Survey was administered as part of the Chancellor’s commitment toimproving the quality of services that the DOE provides to schools.

Respondents

The survey was voluntary. The survey was conducted in November and December 2010, with a total of 1,370 principals responding,or a response rate of 88%. Prior surveys included:

April/May 2010: 84% principal response rate

November/December 2009: 86% response rate

April 2009: 80% principal response rate

November/December 2008: 91% principal response rate

March/April 2008: 80% principal response rate

November 2007: 70% principal response rate

Survey Topics

DOE overall – general questions about the DOE support and resourcesAcademic services – questions about the services provided to schools by their network teams, and central office supports for humanresources, talent, students with disabilities and English language learners, and instruction.

Operational services – questions about operational services provided to schools by their network teams, and central office supportsfor facilities, food, pupil transportation, health, safety, finance, technology, family engagement, legal and compliance.

Accountability – questions about the DOE’s accountability and performance tools and support functions.



Executive Summary (cont’d)

Changes to the Survey

The Principal Satisfaction Survey was designed as a performance management tool to hold networks and central offices accountablefor the quality of support they provide schools and inform networks’ and central’s efforts to continuously improve their performance.

In addition, the survey enables tracking of longitudinal progress, while at the same time allowing for adjustments to the survey tosupport alignment with new structures and priorities.

To better meet these goals, we made a number of changes to the survey this year. In particular, we:

cut a number of questions that were no longer pertinent (e.g., questions about Integrated Service Centers and SchoolSupport Organizations – these support functions are now provided by networks)

raised the bar by asking principals to not just rate their overall satisfaction with services but indicate what/ how/ why serviceswere or were not helpful

to reduce principal burden, we also changed the survey format so that some questions would now be asked only in Fall or Spring (or one time only)

Highlights

74% feel supported by the Department in attaining their overall goals for their school, a decrease of 6 points since April 2010 (80%) and anincrease of 3 points since Nov. 2007 (71%).

Principals’ ratings of their satisfaction with their networks were quite high and have increased since prior survey administrations. For example,93% of principals are satisfied with the quality of support provided by their network, an increase of 10 points since Nov. 2007 when these services

were provided by a combination of networks, SSOs, and ISCs (83%)

87% feel that engaging teams of teachers in inquiry has helped them improve students outcomes in their school, an increase of 15 points since

Nov. 2007 (72%)



Sample Size and Response Rates: Fall 2010

Note: There were 2 respondents with missing borough data and 1 respondent with missing grade level data.Source: DOE Internal Data

Level of Analysis OrganizationNumber of

RespondentsTotal Number

InvitedResponse Rate

Citywide NYC DOE 1370 1555 88%

Borough Bronx 319 368 87%

Brooklyn 423 482 88%

Manhattan 268 308 87%

Queens 296 326 91%

Staten Island 62 70 89%

Grade Level Early Childhood 27 31 87%

Elementary 545 610 89%

High school 327 383 85%

Junior High-Intermediate-Middle

245 277 88%

K-12 all grades 35 38 92%

K-8 125 139 90%

Secondary School 65 77 84%



Satisfaction with the Department

Source: DOE Internal Data

How much do you agree or disagree with the following statements about the DOE?

3 = “Agree”

4 = “Strongly Agree”

b. The Department has helped me to set clear measures of progress for student achievement

a. I feel supported by the Department in attaining my overall goals for my school



3 = “Satisfied”

4 = “Very Satisfied”Note: Excludes respondents who answer “I don’t know.”Source: DOE Internal Data

Satisfaction with the Chancellor

1. Resources2. Oversight3. Curriculum4. Progress in Student Achievement

How satisfied are you with the performance of the Schools Chancellor with regard to school:



3 = “Satisfied”

4 = “Very Satisfied”Note: Excludes respondents who answer “I don’t know.”Source: DOE Internal Data

Satisfaction with the Panel for Educational Policy

1. Resources2. Oversight3. Curriculum4. Progress in Student Achievement

How satisfied are you with the performance of the citywide Panel for Educational Policy with regard to school:



Division of School Support and Instruction



Satisfaction with Networks

November 2010 Survey: How satisfied are you with the overall QUALITY of support provided by your network?

Notes: Responses for prior years were averaged as networks now provide supports that were previously covered by different core team members.Source: DOE Internal Data

3 = “Satisfied”

4 = “Very Satisfied”

Previous Surveys: How satisfied are you with the overall QUALITY of support provided by members of your core team: a) Network Team/ Network

Instructional Support (formerly SSO)/ D75 and b) ISC/ Network Operational Support (CFN)?




3 = “Agree”


November 2010 Survey: How much do you agree or disagree with the following statements?

1. My network understands the unique needs of my school.

2. The support I receive from my network leads to an increase in time I can spend on instructional issues within my school.

Notes: Responses for prior years were averaged as networks now provide supports that were previously covered by ISCs and CFNs.Source: DOE Internal Data

Previous Surveys: How much do you agree or disagree with the following statement?

1. My ISC/CFN understands the unique needs of my school.




3 = “Agree”


November 2010 Survey: How much do you agree or disagree with the following statements?

The support I receive from my network assists me in improving student outcomes in my school.

Notes: Responses for prior years were averaged as networks now provide supports that were previously covered by different core team members.Source: DOE Internal Data

Previous Surveys: How helpful is the support received from each of the following members of your core team in helping you to

improve student outcomes in your school: a) Network Team/Network Instructional Support(formerly SSO)/ D75 and b) ISC/Network Operational Support (CFN)?”

3 = “Helpful”

4 = “Very Helpful”



Satisfaction with Network Support

3 = “Agree” or “Satisfied”

4 = “Strongly Agree” or

“Very Satisfied”

November 2010 Survey (Responses to 1 and 2 are averaged below and reported individually on the next slide):

1. How satisfied are you with your network’s content knowledge in the following areas?

2. In each of the areas below, how much do you agree with the following statement: The support I receive from my network is provided in an appropriateand timely manner.

1. Achievement / Instructional Support

2. Assessment (Test Administration)

3. Attendance

4. Budget

1. Data / Information Technology2. ELL

3. Facilities and Space Planning

4. Food

5. Grants

Notes: Sample size should be considered when reviewing historical trends as Children’s First Network (CFN) has expanded over time (only CFN principalsanswered these questions in early administrations of the survey - now all principals answer these questions). District 75 principals are rating their district-based CFN team.Source: DOE Internal Data

Previous Surveys: How satisfied are you with the quality of support provided by your Children First Network Team or other field-based supports in the

following areas? (Same a-e and g-i areas as above)









1. Achievement / Instructional Support

2. Assessment (Test Administration)

3. Attendance

4. Budget

1. Data / Information Technology2. ELL

3. Facilities and Space Planning

4. Food

5. Grants


1) Content Knowledge 2) Support in an Appropriate and Timely Manner







November 2010 Survey (Responses to 1 and 2 are averaged below and reported individually on the next slide):




Previous Surveys: How satisfied are you with the quality of support provided by your Children First Network Team or other field-based supports in the

following areas? (Same j-r areas as above)

1. Health2. Human Resources

3. Payroll

4. Procurement

5. Safety

1. Special Education Services2. Suspensions

3. Transportat ion

4. Youth Development










1) Content Knowledge 2) Support in an Appropriate and Timely Manner

1. Health

2. Human Resources

3. Payroll

4. Procurement

5. Safety

1. Special Education Services

2. Suspensions

3. Transportat ion

4. Youth Development



Division of Students with Disabilities & English Language Learners



1. Professional Development – 79% of principals are satisfied or very satisfied

2. Grant Support – 65% of principals are satisfied or very satisfied

3. Intervention Pilots – 67% of principals are satisfied or very satisfied 4. Compliance Support – 81% of principals are satisfied or very satisfied


Satisfaction with English Language Learner Supports

November 2010 Survey: How satisfied are you with the quality of support provided by the Division for Students with Disabilities and English Language

Learners in the following areas related to English Language Learners? (Responses to a-d are averaged in the graph and reported individually below):

3 = “Satisfied”


Previous Surveys: How satisfied are you with the quality of support provided by the Division for Students with Disabilities and English LanguageLearners (formerly Chief Achievement Office, Office of Students with Disabilities and English Language Learners) in the following area?

English Language Learners


http://slidepdf.com/reader/full/principal-satisfaction-survey-resultsnov2010final 18/41Source: DOE Internal Data

Satisfaction with Special Education Supports

3 = “Satisfied”


November 2010 Survey: How satisfied are you with the quality of support provided by the Division for Students with Disabilities and English

Language Learners in the following area?

Special Education: Support and Professional Development

Previous Surveys: How satisfied are you with the quality of support provided by the Division for Students with Disabilities and English Language

Learners (formerly Chief Achievement Office, Office of Students with Disabilities and English Language Learners) in the following area?

Special Education



Division of Talent, Labor, and Innovation



Note: Excludes respondents who answered “N/A or Don’t use.”Source: DOE Internal Data

3 = “Effective”

4 = “Very Effective”

Satisfaction with Human Resources and Talent Supports

November 2010 Survey: How helpful are the following for assisting you in making decisions about staff at your school?

1. Online Rating System (System to process teacher evaluations)

2. Mentor Tracking System (Online system for assigning and tracking mentoring of new teachers and APs)

3. Tenure Notification System (System that processes principals' tenure decisions for school-based staff who are

eligible to complete probation)

4. Human Capital Profile System (System providing certification, license and other information re staff in your

schools)

Previous Surveys: How would you rate the effectiveness of the following HR systems?

1. Online Rating System (System to process teacher evaluations)

2. Tenure Notification System (System used to track tenure status and to process tenure-related transactions)

3. Human Capital Profile System (access through the Principals’ Portal) (System used to access certification, probation,

and rating information of teachers)

3 = “Helpful”




1. Open Market Transfer System (System used by staff to apply to transfer from one school to another) 2. New Teacher Finder (System that allows principals to post teacher vacancies, review applications, and search for external

candidates)3. Excess Staff Selection System (System that allows principals to review names of teachers in excess and resumes if they have

been posted)

4. Teacher Recruitment Fairs5. Assistance from Recruitment Managers and other central, non-network, DHR staff in identifying good internal and externalcandidates for your teacher vacancies.

6. Assistant principal C30 process for Assistant Principal selection

Satisfaction with Human Resources and Talent Supports

Note: Excludes respondents who answered “N/A or Don’t use.” Principals were not asked question “f” in Apr. 2009.Source: DOE Internal Data

3 = “Effective”

4 = “Very Effective”

November 2010 Survey: How helpful are the following for assisting you in finding good teacher and AP candidates for your school (includinginternal & external candidates)?

Previous Surveys: How would you rate the effectiveness of the following HR systems?

3 = “Helpful”


Previous Surveys: How satisfied are you with quality of services provided by the central Office of School Leadership in thefollowing area?

1. Assistant principal C30 process for Assistant Principal selection

3 = “Satisfied”


1. Open Market Transfer System (System used for reviewing and selecting teachers looking to transfer from other DOE schools)2. New Teacher Finder (System that allows principals to post teacher vacancies, review applications, and search for candidates)

f O



Division of Operations

S f



Satisfaction with Food, Facilities, and Transportation

ow satisfied are you with the QUALITY of the services from central this year in the following areas?

1. Custodial services

2. Repair and maintenance services for my school’s physical structure/facilities

3. School construction team (SCA project manager, construction manager, contractor, community relations manager)

4. Food in the school cafeteria

5. Food staff in the school cafeteria6. General education busing service

7. Special education busing service

3 = “Satisfied”

4 = “Very Satisfied”Notes: Respondents were instructed to skip question “c” if their school not undergone any construction.Source: DOE Internal Data

S ti f ti ith H lth S f t d Oth O ti S t



Satisfaction with Health, Safety, and Other Operations Support

w satisfied are you with the following areas?

Notes: Respondents were instructed to skip question “a” if their school does not have a school nurse and to skip question “d” if their school did notcreate annual plans with the Division of School Facilities this year. Question “f” excludes respondents who answered “Had no contact with the Office of Space Planning.”Source: DOE Internal Data

1. My school nurse

2. Support services provided by the central office when a significant safety issue arises

3. Service provided by my School Safety personnel

4. The implementation of the annual plans you created with the Division of School Facilities

5. The level of support provided by your Sustainability Team for the DOE Sustainability Initiatives

6. (For new schools only) Support provided by the Office of Space Planning in opening your new school

3 = “Satisfied”


Di i i f T h l



Division of Technology

S ti f ti ith T h l S i



1. The DIIT Help Desk self-help facility is an effective tool to report and resolve school-based technology issues.2. ASI (a PCS vendor) provides high quality and responsive on-site support.3. Dell (a PCS vendor) provides high quality and responsive on-site support.4. The DIIT Help Desk answers calls and resolves technology issues in a timely manner.5. DIIT on-site technicians (DOE employees) are able to effectively diagnose a reported problem and resolve onsite or direct to the appropriate

vendor.6. My school’s telephone vendor is responsive to requests made for phone moves and repair issues.

November 2010 Survey: How much do you agree or disagree with the following statements regarding the Division of Instructional and InformationTechnology?

Satisfaction with Technology Services

Note: Excludes respondents who answered “N/A or Haven’t Used.”Source: DOE Internal Data

Previous Surveys: How much do you agree or disagree with the following statement regarding the Division of Instructional andInformation Technology?

1. The Help Desk self-help facility (for entering problem tickets; checking on the status of a previously reported problem) is easy to use.

Previous Surveys: How satisfied are you with the following DIIT and vendor services?1. ASI responsiveness and on-site support.2. Dell responsiveness and on-site support.3. DIIT Help Desk responses to questions.4. Proficiency of DOE and on-site technicians.

3 = “Satisfied”


3 = “Agree”





1. Outlook email and calendaring systems

2. Automate the Schools (ATS)

3. High School Scheduling and Transcript (HSST/STARS)

4. Functionality and features of the DOE Internet and Intranet websites

November 2010 Survey: How satisfied are you with the following systems as they relate to your staff carrying out their daily work?

3 = “Satisfied”




Previous Surveys: How satisfied are you with following applications as they relate to your staff carrying out their day-to-day work?

1. Outlook email and calendaring systems

2. Automate the Schools (ATS)

3. High School Scheduling and Transcript (HSST/STARS)

4. DOE Internet and Intranet websites (refers to functionality and features of the websites)




1. New wireless access (e.g., Wi-Fi)

2. New telephone system installation, moves, and repairs

November 2010 Survey: How satisfied are you with the support provided by DIIT and vendors regarding new systems?

3 = “Satisfied”




Previous Surveys: How satisfied are you with following applications as they relate to your staff carrying out their day-to-day work?

1. Telephone system

Di i i f Fi



Division of Finance

Satisfaction with Financial Services



1. The FAMIS application is easy to use and supports the purchasing needs of my school. – 82% of principals agree or strongly agree

1. The Galaxy application is easy to use and helps me manage my school’s budget. – 93% of principals agree or strongly agree

1. School-specific technical issues with Galaxy are resolved quickly. – 89% of principals agree or strongly agree

1. The Financial Services Call Center is effective at answering questions and resolving issues in a timely manner. – 88% of principalsagree or strongly agree

How much do you agree or disagree with the following statements about budgeting and finance support and applications?

Satisfaction with Financial Services


External Affairs



External Affairs

Satisfaction with Translations and Interpretation



Satisfaction with Translations and Interpretation

How much do you agree or disagree with the following statements?

1. The Office of Translation and Interpretation has been able to translate everything I need

2. Family involvement in my school this year has improved as a result of the services offered by the Office of Translation and Interpretation

3 = “Agree”

4 = “Strongly Agree”Note: Excludes respondents who answered “I have not used the Office of Translation & Interpretation services this year.”Source: DOE Internal Data

Satisfaction with Parent Coordinator



November 2010 Survey: How much do you agree or disagree with the following statement?

The support I receive from my Parent Coordinator this year has significantly helped me to engage and communicate with my parents.

3 = “Agree”

4 = “Strongly Agree”Note: Excludes respondents who answered “N/A.”Source: DOE Internal Data

Satisfaction with Parent Coordinator

Previous Surveys: How much do you agree or disagree with the following statement?

The support I receive from my Parent Coordinator significantly helps me to attain my school’s overall goals.

Division of Legal Services



Division of Legal Services

Satisfaction with Legal Compliance and Audit



Satisfaction with Legal, Compliance, and Audit

How much do you agree or disagree with the following statements regarding legal, compliance, and audit?

1. Legal staff responds to questions and/or requests in a timely manner

2. Legal support is of high quality

3. Compliance support is of high quality

4. Audit support and internal controls training is of high quality

3 = “Agree”4 = “Strongly Agree”


Division of Performance and Accountability



Division of Performance and Accountability

Satisfaction with Accountability Tools



1. Quali ty Review

2. Progress Report

3. Periodic assessments4. Engaging teams of teachers in inquiry

1. Preparing for the introduction of the Common Core State Standards (CCSS)

2. Curriculum design and implementation

3. ARIS4. NYS/ NCLB accountability and data verification

5. Academic policies

November 2010 Survey: How satisfied are you with the quality of support you receive from 1) DOE online resources, 2) your network, 3), external

vendor/ partner organizations, 4) central staff in the following areas? (Responses to 1-4 are averaged below and reported individually on the next slide)

Notes: Excludes respondents who answered “N/A or Don’t use.” In April 2010 and November 2010, results for “a” only included respondents who receivedQuality Reviews. Results for “b” include D75; Previously, D75 respondents were excluded because D75 schools did not receive Progress Reports. For Nov.2010, 84%, 93%, 90%, and 75% of respondents, excluding D75 principals, answered satisfied or very satisfied to parts 1, 2, 3, and 4 respectively of question “b.”Source: DOE Internal Data

3 = “Satisfied”



Previous Surveys: How satisfied are you with the quality and responsiveness of support provided by the Division of Accountability and AchievementResources in the following areas? (Same a-d, g, and h areas as above)




1. Quali ty Review

2. Progress Report

3. Periodic assessments

4. Engaging teams of teachers in inquiry

1. Preparing for the introduction of the Common Core State Standards (CCSS)

2. Curriculum design and implementation

3. ARIS

4. NYS/ NCLB accountability and data verification

5. Academic policies

How satisfied are you with the quality of support you receive from 1) DOE online resources, 2) your network, 3), external vendor/ partner organizations,

4) central staff in the following areas?

Notes: Excludes respondents who answered “N/A or Don’t use.” In April 2010 and November 2010, results for “a” only included respondents who receivedQuality Reviews. Results for “b” include D75; Previously, D75 respondents were excluded because D75 schools did not receive Progress Reports. For Nov. 201084%, 93%, 90%, and 75% of respondents, excluding D75 principals, answered satisfied or very satisfied to parts 1, 2, 3, and 4 respectively of question “b.”Source: DOE Internal Data

3 = “Satisfied”



1) DOE Online Resources 2) Your Network

3) External Vendor/ Partner organizations

4) Central Staff





How helpful is each of the following for improving student outcomes in your school?

1. Quali ty Review

2. Progress Reports

3. Periodic Assessments

4. Engaging Teams of Teachers in Inquiry

5. Training in the Common Core State Standards6. ARIS

3 = “Helpful”


Note: In April 2010 and November 2010, results for “a” only included respondents who received Quality Reviews. Results for “b” include D75; Previously,D75 respondents were excluded because D75 schools did not receive Progress Reports. For Nov. 2010 66% of respondents, excluding D75 principals,answered helpful or very helpful.Source: DOE Internal Data




How helpful is each of the following for improving teacher practice in your school?

1. Quali ty Review

2. Progress Reports

3. Periodic Assessments

4. Engaging Teams of Teachers in Inquiry

5. Training in the Common Core State Standards6. ARIS

3 = “Helpful”



Note: In April 2010 and November 2010, results for “a” only included respondents who received Quality Reviews. Previously, results for “b” excluded D75respondents because D75 schools did not receive Progress Reports - in Nov. 2010 61% of respondents, excluding D75 principals, answered helpful or very helpful.Source: DOE Internal Data




How helpful are the following student achievement data for 1) improving instruction, 2) engaging in collaborative inquiry, 3) determining individual

teachers’ effectiveness at your school?

1. NY State assessments

2. Literacy or leveled reading assessments

3. Other periodic assessments

4. Teacher-created assessments

3 “H l f l”


1) Improving Instruction 2) Engaging in Collaborative Inquiry

3) Determining Individual Teachers’ Effectiveness

Documents

Principal Satisfaction Survey ResultsNov2010FINAL