CUSTOMER SATISFACTION SURVEY 2009 - .CUSTOMER SATISFACTION SURVEY 2009 Households Satisfaction Survey

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  • CUSTOMERSATISFACTIONSURVEY20092009

    Households Satisfaction SurveyHouseholdsSatisfactionSurvey

    BureauofMarketResearchUniversityofSouthAfrica

    May2009

  • TYPESOFHOUSESOCCUPIEDBYRESPONDENTS,2009

  • DISTRIBUTIONOFSAMPLEBYTYPEOFAREA,2009

  • LENGTHOFTIMEHOUSEHOLDSHAVELIVED IN THE C T 2009LIVEDINTHECoT,2009

  • PERCENTAGEOFRESPONDENTSWHOREPORTEDSATISFACTIONWITHTHECURRENTSERVICEDELIVERYPERFORMANCE,2009

  • PERCENTAGEOFRESPONDENTSWHOREPORTEDANIMPROVEMENTIN SERVICE PERFORMANCE LEVELS 2009INSERVICEPERFORMANCELEVELS,2009

  • PERCENTAGEOFRESPONDENTSEXPRESSINGCONFIDENCEIN THE C T TO PROVIDE A GOOD QUALITY OF LIFE 2009INTHECoTTOPROVIDEAGOODQUALITYOFLIFE,2009

  • RANKINGOFCHALLENGES(1TO10)TOBEADDRESSEDBYTHECoT 2009CoT,2009

  • RANKINGOFCHALLENGES(11TO20)TOBEADDRESSEDBYTHECoT 2009CoT,2009

  • SATISFACTIONLEVELSFORTHEPROVISIONOFELECTRICITYBY REGION 2009BYREGION,2009

  • REASONSFORDISSATISFACTIONWITHELECTRICITYPROVISION(RATINGSBELOW6),2009

  • PERCENTAGEOFRESPONDENTS(WITHACCESSTOELECTRICITY)CONFIRMINGREGULARELECTRICITYREADINGS,2009

  • PERCENTAGEOFHOUSEHOLDS(WITHACCESSTOELECTRICITY)USING PREPAID ELECTRICITY METERS 2009USINGPREPAIDELECTRICITYMETERS,2009

  • SATISFACTIONLEVELSFORREFUSECOLLECTIONBYREGION,2009

  • SATISFACTIONLEVELSFORREFUSECOLLECTIONBYREGION,2009

  • REASONSFORDISSATISFACTIONWITHREFUSECO C O 2009COLLECTION,2009

  • SATISFACTIONLEVELSFORNEIGHBOURHOODROADSBY REGION 2009BYREGION,2009

  • REASONSFORDISSATISFACTIONWITHNEIGHBOURHOODSTREETS,2009,

  • SATISFACTIONLEVELSFORSANITATIONBYREGION,2009

  • REASONSFORDISSATISFACTIONWITHSANITATION,2009

  • SATISFACTIONLEVELSFORSTORMWATERSYSTEMSBYREGION,2009

  • REASONSFORDISSATISFACTIONWITHSTORMWATERSYSTEMS,2009

  • SATISFACTIONLEVELSFORWATERPROVISIONBYREGION,2009

  • REASONSFORDISSATISFACTIONWITHWATERPROVISION,2009

  • PERCENTAGEOFRESPONDENTS(WITHACCESSTOWATER)CONFIRMINGREGULARWATERREADINGS,2009

  • PERCENTAGEOFHOUSEHOLDSTHATMAKEUSEOFPREPAIDWATERMETERS,2009

  • SATISFACTIONLEVELSFORSTREETLIGHTSBYREGION,2009

  • REASONSFORDISSATISFACTIONWITHSTREETLIGHTS,2009

  • SATISFACTIONWITHELECTRICITYTARIFFSBYREGION,2009

  • SATISFACTIONWITHPREPAIDELECTRICITYTARIFFSBYREGION,2009

  • SATISFACTIONWITHPROPERTYRATESBYREGION,2009

  • SATISFACTIONWITHWATERTARIFFSBYREGION,2009

  • SATISFACTIONWITHPREPAIDWATERTARIFFSBYREGION,2009

  • REFUSEREMOVALTARIFFSBYREGION,2009

  • SATISFACTIONWITHSANITATIONTARIFFSBYREGION,2009

  • SATISFACTIONWITHWASTEREMOVALTARIFFSBYREGION,2009

  • SATISFACTIONWITHBUSTARIFFSBYREGION,2009

  • SATISFACTIONLEVELSFORCOMMUNITYHALLS/RECREATIONCENTRESBY REGION 2009BYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHCOMMUNITYHALLSANDRECREATIONCENTRES,2009

  • SATISFACTIONLEVELSFORFIREANDRESCUESERVICES/FIREBRIGADEBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHFIREANDRESCUESERVICES/FIREBRIGADE,2009/ ,

  • SATISFACTIONLEVELSFOREMERGENCYMEDICALANDAMBULANCESERVICESBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHEMERGENCYMEDICALANDAMBULANCESERVICES,2009

  • SATISFACTIONLEVELSFORTHEMUNICIPALBUSSERVICEBYREGION,2009,

  • MAINREASONSFORDISSATISFACTIONWITHTHEMUNICIPALBUSSERVICE OF THE CoT 2009SERVICEOFTHECoT,2009

  • SATISFACTIONLEVELSFORCEMETERIESBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHMUNICIPALCEMETERIES,2009

  • SATISFACTIONLEVELSFORMUNICIPALCLINICSBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHMUNICIPALCLINICS,2009

  • SATISFACTIONLEVELSFORMUNICIPALHOSPITALSBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHMUNICIPALHOSPITALS,2009

  • SATISFACTIONLEVELSFORMUNICIPALMUSEUMSBYREGION,2009

  • SATISFACTIONLEVELSFORMUNICIPALTHEATRESBYREGION,2009

  • SATISFACTIONLEVELSFORPRETORIANATIONALZOOBYREGION,2009

  • SATISFACTIONLEVELSFORMUNICIPALPARKSBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHMUNICIPALPARKS,2009

  • SATISFACTIONLEVELSFORPAVEMENTS/PEDESTRIANWALKWAYSBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHPAVEMENTS/PEDESTRIANWALKWAYS,2009

  • SATISFACTIONLEVELSFORPUBLICLIBRARIESBYREGION,2009

  • SATISFACTIONLEVELSFORPUBLICSPORTSFACILITIESBYREGION,2009

  • MAINREASONSFORDISSATISFACTIONWITHPUBLICSPORTSFACILITIESINTHECoT,2009

  • SATISFACTIONLEVELSFORMUNICIPALPUBLICTOILETSBYREGION,2009

  • SATISFACTIONLEVELSFORGARDENREFUSESITESBYREGION,2009

  • SATISFACTIONLEVELSFORMUNICIPALTAXIRANKSBYREGION,2009

  • SATISFACTIONLEVELSFORINFORMALTRADINGFACILITIESBYREGION,2009,

  • SATISFACTIONLEVELSFORPUBLICSWIMMINGPOOLSBYREGION,2009

  • SATISFACTIONLEVELSFORRECREATIONRESORT/NATURECONSERVATIONAREAS(RESERVES)BYREGION,2009

  • SATISFACTIONLEVELSFORLICENSING:LEARNERSDRIVERSLICENCEBYREGION,2009

  • SATISFACTIONLEVELSFORLICENSING:DRIVERSLICENCE(APPLICATIONS/RENEWALS)

    BYREGION,2009

  • SATISFACTIONLEVELSFORWASTEREMOVALBYREGION,2009

  • SATISFACTIONLEVELSFOREMERGENCY/DISASTERMANAGEMENTBYREGION,2009

  • SATISFACTIONLEVELSFORSTREETSWEEPINGANDLITTERCONTROLBYREGION,2009

  • SATISFACTIONLEVELSFORTRAFFICLIGHTS/SIGNALSBYREGION,2009

  • SATISFACTIONLEVELSFORGRASSCUTTINGBYREGION,2009

  • SATISFACTIONLEVELSFORROADMAINTENANCEBYREGION,2009

  • SATISFACTIONLEVELSFORSTREETTREESBYREGION,2009

  • SATISFACTIONLEVELSFORGOVERNMENT/SOCIALHOUSINGBYREGION,2009

  • PERCENTAGEOFPOPULATIONUTILISINGCoTCOMMUNITYSERVICESDURINGTHE12MONTHSPRECEDINGTHESURVEY,2009

  • PERCENTAGEOFPOPULATIONUTILISINGCoTCOMMUNITYSERVICESDURINGTHE12MONTHSPRECEDINGTHESURVEY,2009

  • SATISFACTIONLEVELSFORBUILDINGCONTROLSERVICESBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFILLEGALSQUATTING/OCCUPATIONBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFLANDINVASIONSBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFILLEGALSTREET/INTERSECTIONTRADINGBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFILLEGALDUMPINGBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFILLEGALWATERCONNECTIONSBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFILLEGALELECTRICITYCONNECTIONSBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFVISUALENVIRONMENTBYREGION,2009

  • SATISFACTIONLEVELSFORCONTROLOFBUILDING/CONSTRUCTIONRUBBLEBYREGION,2009

  • SATISFACTIONLEVELSFORTRAFFICCONTROLBYREGION,2009

  • SATISFACTIONLEVELSFORCRIMEPREVENTIONBYREGION,2009

  • SATISFACTIONLEVELSFORNOISECONTROLBYREGION,2009

  • PERCENTAGEOFHOUSEHOLDSRECEIVINGANACCOUNTFROMTHECoT,2009

  • RATINGOFCoTACCOUNTSINTERMSOFCLARITYBYREGION,2009

  • RATINGOFCoTACCOUNTSINTERMSOFCORRECTNESSBYREGION,2009

  • RATINGOFCoTACCOUNTSINTERMSOFREGULARITYOFACCOUNTBYREGION,2009

  • EFFICIENCYOFDEALINGWITHINCORRECTACCOUNTSBYREGION,2009

  • PERCENTAGEOFRESPONDENTSSATISFIEDWITH PAYMENT METHODS BY REGION 2009WITHPAYMENTMETHODSBYREGION,2009

  • RANKINGOFTHEMOSTPREFERREDMETHODSOFPAYMENTSTOTHECoT,2009(INDEX=100)

  • RANKINGOFPREFERREDMETHODSTOACCESSCoTACCOUNTS,2009

  • AWARENESSOFTHECoTTOLLFREENUMBERBYREGION,2009

  • USAGEOFTHECoTTOLLFREENUMBERBYREGION,2009

  • TYPEOFCALLCENTRESERVICEENQUIREDABOUTBYREGION,2009

  • PERIODOFENQUIRIESTOTHECoTCALLCENTRE,2009

  • SATISFACTIONWITHCALLCENTREHANDLINGENQUIRIESBYSERVICETYPE,2009

  • TYPEOFWALKINCENTRESERVICEREQUESTEDBYREGION,2009

  • SATISFACTIONRATINGSFORWALKINCENTRESHANDLINGENQUIRIESBYTYPEOFSERVICE,2009

  • TYPEOFWRITTENENQUIRIESMADEBYREGION,2009

  • INVOLVEMENTINMETROCONSULTATIVEORPARTICIPATORYPROCESSESBYREGION,2009

  • AWARENESSOFCORRUPTIONBYREGION,2009

  • AWARENESSOFCORRUPTIONBYREGIONANDTYPEOFCORRUPTION,2009,

  • AFFIRMATIONREGARDINGCoTSATISFACTORILYADDRESSINGCORRUPTION BY REGION 2009CORRUPTIONBYREGION,2009

  • AWARENESSOFWHOWARDCOUNCILLORISBYREGION,2009

  • PERCENTAGEOFRESPONDENTSWHOHAVEACCESSTOWARDCOUNCILLOR,2009

  • PERCENTAGEOFRESPONDENTSWHOCOMMUNICATEDWITHWARD COUNCILLOR SINCE LAST MUNICIPAL ELECTION 2009WARDCOUNCILLORSINCELASTMUNICIPALELECTION,2009