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CUSTOMERSATISFACTIONSURVEY20092009
Households Satisfaction SurveyHouseholdsSatisfactionSurvey
BureauofMarketResearchUniversityofSouthAfrica
May2009
TYPESOFHOUSESOCCUPIEDBYRESPONDENTS,2009
DISTRIBUTIONOFSAMPLEBYTYPEOFAREA,2009
LENGTHOFTIMEHOUSEHOLDSHAVELIVED IN THE C T 2009LIVEDINTHECoT,2009
PERCENTAGEOFRESPONDENTSWHOREPORTEDSATISFACTIONWITHTHECURRENTSERVICEDELIVERYPERFORMANCE,2009
PERCENTAGEOFRESPONDENTSWHOREPORTEDANIMPROVEMENTIN SERVICE PERFORMANCE LEVELS 2009INSERVICEPERFORMANCELEVELS,2009
PERCENTAGEOFRESPONDENTSEXPRESSINGCONFIDENCEIN THE C T TO PROVIDE A GOOD QUALITY OF LIFE 2009INTHECoTTOPROVIDEAGOODQUALITYOFLIFE,2009
RANKINGOFCHALLENGES(1TO10)TOBEADDRESSEDBYTHECoT 2009CoT,2009
RANKINGOFCHALLENGES(11TO20)TOBEADDRESSEDBYTHECoT 2009CoT,2009
SATISFACTIONLEVELSFORTHEPROVISIONOFELECTRICITYBY REGION 2009BYREGION,2009
REASONSFORDISSATISFACTIONWITHELECTRICITYPROVISION(RATINGSBELOW6),2009
PERCENTAGEOFRESPONDENTS(WITHACCESSTOELECTRICITY)CONFIRMINGREGULARELECTRICITYREADINGS,2009
PERCENTAGEOFHOUSEHOLDS(WITHACCESSTOELECTRICITY)USING PREPAID ELECTRICITY METERS 2009USINGPREPAIDELECTRICITYMETERS,2009
SATISFACTIONLEVELSFORREFUSECOLLECTIONBYREGION,2009
SATISFACTIONLEVELSFORREFUSECOLLECTIONBYREGION,2009
REASONSFORDISSATISFACTIONWITHREFUSECO C O 2009COLLECTION,2009
SATISFACTIONLEVELSFORNEIGHBOURHOODROADSBY REGION 2009BYREGION,2009
REASONSFORDISSATISFACTIONWITHNEIGHBOURHOODSTREETS,2009,
SATISFACTIONLEVELSFORSANITATIONBYREGION,2009
REASONSFORDISSATISFACTIONWITHSANITATION,2009
SATISFACTIONLEVELSFORSTORMWATERSYSTEMSBYREGION,2009
REASONSFORDISSATISFACTIONWITHSTORMWATERSYSTEMS,2009
SATISFACTIONLEVELSFORWATERPROVISIONBYREGION,2009
REASONSFORDISSATISFACTIONWITHWATERPROVISION,2009
PERCENTAGEOFRESPONDENTS(WITHACCESSTOWATER)CONFIRMINGREGULARWATERREADINGS,2009
PERCENTAGEOFHOUSEHOLDSTHATMAKEUSEOFPREPAIDWATERMETERS,2009
SATISFACTIONLEVELSFORSTREETLIGHTSBYREGION,2009
REASONSFORDISSATISFACTIONWITHSTREETLIGHTS,2009
SATISFACTIONWITHELECTRICITYTARIFFSBYREGION,2009
SATISFACTIONWITHPREPAIDELECTRICITYTARIFFSBYREGION,2009
SATISFACTIONWITHPROPERTYRATESBYREGION,2009
SATISFACTIONWITHWATERTARIFFSBYREGION,2009
SATISFACTIONWITHPREPAIDWATERTARIFFSBYREGION,2009
REFUSEREMOVALTARIFFSBYREGION,2009
SATISFACTIONWITHSANITATIONTARIFFSBYREGION,2009
SATISFACTIONWITHWASTEREMOVALTARIFFSBYREGION,2009
SATISFACTIONWITHBUSTARIFFSBYREGION,2009
SATISFACTIONLEVELSFORCOMMUNITYHALLS/RECREATIONCENTRESBY REGION 2009BYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHCOMMUNITYHALLSANDRECREATIONCENTRES,2009
SATISFACTIONLEVELSFORFIREANDRESCUESERVICES/FIREBRIGADEBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHFIREANDRESCUESERVICES/FIREBRIGADE,2009/ ,
SATISFACTIONLEVELSFOREMERGENCYMEDICALANDAMBULANCESERVICESBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHEMERGENCYMEDICALANDAMBULANCESERVICES,2009
SATISFACTIONLEVELSFORTHEMUNICIPALBUSSERVICEBYREGION,2009,
MAINREASONSFORDISSATISFACTIONWITHTHEMUNICIPALBUSSERVICE OF THE CoT 2009SERVICEOFTHECoT,2009
SATISFACTIONLEVELSFORCEMETERIESBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHMUNICIPALCEMETERIES,2009
SATISFACTIONLEVELSFORMUNICIPALCLINICSBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHMUNICIPALCLINICS,2009
SATISFACTIONLEVELSFORMUNICIPALHOSPITALSBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHMUNICIPALHOSPITALS,2009
SATISFACTIONLEVELSFORMUNICIPALMUSEUMSBYREGION,2009
SATISFACTIONLEVELSFORMUNICIPALTHEATRESBYREGION,2009
SATISFACTIONLEVELSFORPRETORIANATIONALZOOBYREGION,2009
SATISFACTIONLEVELSFORMUNICIPALPARKSBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHMUNICIPALPARKS,2009
SATISFACTIONLEVELSFORPAVEMENTS/PEDESTRIANWALKWAYSBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHPAVEMENTS/PEDESTRIANWALKWAYS,2009
SATISFACTIONLEVELSFORPUBLICLIBRARIESBYREGION,2009
SATISFACTIONLEVELSFORPUBLICSPORTSFACILITIESBYREGION,2009
MAINREASONSFORDISSATISFACTIONWITHPUBLICSPORTSFACILITIESINTHECoT,2009
SATISFACTIONLEVELSFORMUNICIPALPUBLICTOILETSBYREGION,2009
SATISFACTIONLEVELSFORGARDENREFUSESITESBYREGION,2009
SATISFACTIONLEVELSFORMUNICIPALTAXIRANKSBYREGION,2009
SATISFACTIONLEVELSFORINFORMALTRADINGFACILITIESBYREGION,2009,
SATISFACTIONLEVELSFORPUBLICSWIMMINGPOOLSBYREGION,2009
SATISFACTIONLEVELSFORRECREATIONRESORT/NATURECONSERVATIONAREAS(RESERVES)BYREGION,2009
SATISFACTIONLEVELSFORLICENSING:LEARNERSDRIVERSLICENCEBYREGION,2009
SATISFACTIONLEVELSFORLICENSING:DRIVERSLICENCE(APPLICATIONS/RENEWALS)
BYREGION,2009
SATISFACTIONLEVELSFORWASTEREMOVALBYREGION,2009
SATISFACTIONLEVELSFOREMERGENCY/DISASTERMANAGEMENTBYREGION,2009
SATISFACTIONLEVELSFORSTREETSWEEPINGANDLITTERCONTROLBYREGION,2009
SATISFACTIONLEVELSFORTRAFFICLIGHTS/SIGNALSBYREGION,2009
SATISFACTIONLEVELSFORGRASSCUTTINGBYREGION,2009
SATISFACTIONLEVELSFORROADMAINTENANCEBYREGION,2009
SATISFACTIONLEVELSFORSTREETTREESBYREGION,2009
SATISFACTIONLEVELSFORGOVERNMENT/SOCIALHOUSINGBYREGION,2009
PERCENTAGEOFPOPULATIONUTILISINGCoTCOMMUNITYSERVICESDURINGTHE12MONTHSPRECEDINGTHESURVEY,2009
PERCENTAGEOFPOPULATIONUTILISINGCoTCOMMUNITYSERVICESDURINGTHE12MONTHSPRECEDINGTHESURVEY,2009
SATISFACTIONLEVELSFORBUILDINGCONTROLSERVICESBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFILLEGALSQUATTING/OCCUPATIONBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFLANDINVASIONSBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFILLEGALSTREET/INTERSECTIONTRADINGBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFILLEGALDUMPINGBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFILLEGALWATERCONNECTIONSBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFILLEGALELECTRICITYCONNECTIONSBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFVISUALENVIRONMENTBYREGION,2009
SATISFACTIONLEVELSFORCONTROLOFBUILDING/CONSTRUCTIONRUBBLEBYREGION,2009
SATISFACTIONLEVELSFORTRAFFICCONTROLBYREGION,2009
SATISFACTIONLEVELSFORCRIMEPREVENTIONBYREGION,2009
SATISFACTIONLEVELSFORNOISECONTROLBYREGION,2009
PERCENTAGEOFHOUSEHOLDSRECEIVINGANACCOUNTFROMTHECoT,2009
RATINGOFCoTACCOUNTSINTERMSOFCLARITYBYREGION,2009
RATINGOFCoTACCOUNTSINTERMSOFCORRECTNESSBYREGION,2009
RATINGOFCoTACCOUNTSINTERMSOFREGULARITYOFACCOUNTBYREGION,2009
EFFICIENCYOFDEALINGWITHINCORRECTACCOUNTSBYREGION,2009
PERCENTAGEOFRESPONDENTSSATISFIEDWITH PAYMENT METHODS BY REGION 2009WITHPAYMENTMETHODSBYREGION,2009
RANKINGOFTHEMOSTPREFERREDMETHODSOFPAYMENTSTOTHECoT,2009(INDEX=100)
RANKINGOFPREFERREDMETHODSTOACCESSCoTACCOUNTS,2009
AWARENESSOFTHECoTTOLLFREENUMBERBYREGION,2009
USAGEOFTHECoTTOLLFREENUMBERBYREGION,2009
TYPEOFCALLCENTRESERVICEENQUIREDABOUTBYREGION,2009
PERIODOFENQUIRIESTOTHECoTCALLCENTRE,2009
SATISFACTIONWITHCALLCENTREHANDLINGENQUIRIESBYSERVICETYPE,2009
TYPEOFWALKINCENTRESERVICEREQUESTEDBYREGION,2009
SATISFACTIONRATINGSFORWALKINCENTRESHANDLINGENQUIRIESBYTYPEOFSERVICE,2009
TYPEOFWRITTENENQUIRIESMADEBYREGION,2009
INVOLVEMENTINMETROCONSULTATIVEORPARTICIPATORYPROCESSESBYREGION,2009
AWARENESSOFCORRUPTIONBYREGION,2009
AWARENESSOFCORRUPTIONBYREGIONANDTYPEOFCORRUPTION,2009,
AFFIRMATIONREGARDINGCoTSATISFACTORILYADDRESSINGCORRUPTION BY REGION 2009CORRUPTIONBYREGION,2009
AWARENESSOFWHOWARDCOUNCILLORISBYREGION,2009
PERCENTAGEOFRESPONDENTSWHOHAVEACCESSTOWARDCOUNCILLOR,2009
PERCENTAGEOFRESPONDENTSWHOCOMMUNICATEDWITHWARD COUNCILLOR SINCE LAST MUNICIPAL ELECTION 2009WARDCOUNCILLORSINCELASTMUNICIPALELECTION,2009
