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Presidio South - Generic Sales Presentation
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Highly experienced and qualified partner for your business technology and collaboration needs
~ 1200 employees 44% of employees are highly certified consulting
engineers Common service/solutions delivery model National support centers and account program
Financially stable
Revenues $1.1 billion Operating EBITDA $70+ million
Leading national provider of integrated communications-enabled business processes and solutions
Local presence, national reach, global perspective
About Presidio - 2010
Presidio’s Family of Companies
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Global Advanced IT Solutions
Unified Communications/ Collaborative Enabled Business Processes
Contact Center
Next Generation Data Center
Advanced Security
Life Cycle Data Management
TelePresence/Video Conferencing
Network & Systems Infrastructure
Microsoft Infrastructure Solutions
Managed Connectivity
Managed Unified Communications
Managed Security
Managed Wireless
Managed Contact Center
Telecom Consulting & Analysis
Telecom Design & Procurement
Telecom Expense Management
Disaster Recovery
Equipment Leasing
Purchase Financing
Project Financing
Presidio Networked Solutions
Presidio Managed Networks
Presidio Technology Capital
Coleman Technologies
Global Advanced IT Solutions
Custom Designed and Manufactured Hardware and Software
Government IT Solutions
Government Systems Engineering Services
Federal Solutions including Ballistic Missile Testing and Target Launch Vehicles
Presidio South Organizational Overview
IT Solutions Group (IT) Global Advanced IT Solutions
Presidio Technology Capital (PTC) Technology Leasing Solutions
Electronic Systems (ES) Custom Designed/Manufactured Electronic Solutions
Federal Systems (FS) Government Systems Engineering Services
Strategic Partnering Loyal to Exclusive Set of Partners
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Comprehensive solutions derived from the industry’s top innovators
Presidio is currently Cisco’s 4th largest partner in the US
Information Technology Practices
Depth and Capability Most highly certified staff in the industry 3:1 engineering to sales ratio Expertise in all layers of the OSI model from
application to physical Fulfillment support via inside sales
Customized Engineering Design and development of unique software
and hardware solutions Partnerships with Cisco, Microsoft, etc. that
allow for software customization
Cisco Global Enterprise Partner of the Year Cisco Global Commercial Partner of the Year EMC Services Partner of the Year
Aerospace engineering heritage + best of breed technology yield innovative IT solutions.
Data Center
Mobility
Security
Unified Communications
Contact Center
Strategic Sourcing
Core Networking
Managed Services
Exceptional Consulting Talent for Advanced Technologies
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1110 Cisco Certifications Including:
159 Data Center Certifications
Includes EMC – EMCIEe; EMCIE CLARiiON, NAS Architect, Legato LCNA and LCNS; NetApp; Hitachi
139 Microsoft Certifications
Managed Gold Certified Partner MCSE 2008, 2003 Voice Partner Program Member Small Business Certified Authorized Education Reseller
75 Routing & Switching , Voice , Security CCIEs
217 CCNAs
119 CCNPs
47 CCDPs
91 CCDAs
81 CCVPs
39 CCSPs
CISSPs
Infosec
530+ technology consulting professionals (300 in Presidio South with a 3:1 Engineering to Sales ratio); more than 1800 technology delivery certifications; wide expertise in crafting and implementing leading advanced technology solutions.
69 System Infrastructure Certifications
HP, IBM, Sun, Symantec
37 ITIL Certifications
Includes foundations, practitioner and master
19 Project Management Institute Certifications
CMMI Maturity Level 2 Certifications
Cisco Specific Expertise
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Specializations • Master Security Specialization • Master UC Specialization • Master Managed Services • Authorized Unified MeetingPlace Partner • Advanced Data Center Networking Infrastructure • Advanced Routing & Switching • Advanced Security • Advanced Wireless LAN • Advanced Unified Communications • Advanced Services – Professional Services Subcontractor
Authorizations
• ATP - Unified Contact Center Enterprise • ATP - Customer Voice Portal (CVP) • ATP - Unified Computing Systems • ATP - MDS Fabric Switching • ATP – Video Surveillance • ATP - Outdoor Wireless Mesh • ATP - IP Interoperability and Collaboration Systems (IPICS) • ATP - TelePresence • ATP - Rich Media Communications • Managed Services Certified Partner
• Powered Managed Unified Communications • Powered Managed Security
• Global Resale Agent
• Smart Care Service
• Education Industry Solution Partner
• Financial Services Industry Solution Partner
• Government Industry Solution Partner
• Healthcare Industry Solution Partner
• Managed Services Partner
• Manufacturing Industry Solution Partner
• Real Estate Industry Solution Partner
• Retail Industry Solution Partner
• Sports & Entertainment Industry Solution Partner
Customer Satisfaction Excellence
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Hypervisor Optimization
Resource Scaling
Unified Fabric
Presidio is the partner to drive the end-to-end solutions
Storage Platform
Virtualization Platform
Network Platform
Data Center Expertise Unified Architecture & Approach
Industry-Recognized Leadership
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Cisco Systems 2010 Commercial Partner of the Year, Global/Theater
2010 Public Sector Partner of the Year , National
2010 SLED Partner of the Year, National
2010 Collaboration Partner of the Year, South Area
2010 Data Center Partner of the Year, South Area
2009 Commercial Partner of the Year , Global/Theater
2009 Services Partner of the Year, Global/Theater
2009 Cisco Solution Innovation Partner of the Year, US & Canada Theater
2009/2008 Capital Partner of the Year, South Area
2009/2008 Architectural Excellence Award, South Area
2009 Data Center Partner of the Year, East Area
2008 Enterprise Partner of the Year, Global/Theater
2008 Unified Communications Partner of the Year; Global/Theater
2008 Technology Excellence Partner of the Year for Unified Communications and Security, US & Canada Theater
2008 Enterprise Partner of the Year, East Area
2007 Outstanding Performance Advanced Security
2007 Outstanding Performance in Enterprise Select and Key Segments
2007 Partner of the Year, South - Outstanding Performance Voice Applications
IBM 2007 Top Star Business Partner Government Sector
EMC 2009 EMC Velocity2 Authorized Services Network
Quality Award
2009 EMC Services Partner of the Year
2008 EMC Services Partner of the Year
Microsoft 2008 Northeast Partner of the Year
GovernmentVAR – Top 100 Government Integrators
2007 Rank# 54
CRN/VARBusiness 500 2009 Top 100
2008 Top Growth Company
2008 “Company of the Year”
2007 “Fastest Grower”
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Lifecycle Services Methodology
Web 2.0 Communications
Phase
Plan
Design
Implement
Test
Operate
Assurance
Statement of Work
Detailed Design Document
Implementation Plan
Test Plan
Managed Services
Presidio’s well-defined process ensures successful project implementation.
Customized Hardware and Software Solutions
7961 EnviroXtreme IP Phone
Commercial GPS Equipment
EnviroXtreme Train Router
(REX)
Extended Range In-Vehicle
Wireless Network
Advanced Vehicle Tracking System
Video Distribution Solution
Presidio has developed a wide array of solutions to meet specific and general customer needs.
Customized Hardware and Software Solutions
• Salesforce.com Connector
• Free Download for Cisco Voice Resellers
• Integrates Instantly with Salesforce
• Screen Pops and Click to Dial
• Call Information Capture
• No Server Required, No Phone XML
CTI Middleware
Server
Mainframe
FST
Cisco CVP
HTTP / XML Web Services
Web Service ResponseHTTP / XML Response
FSTs Dial into
the Cisco IVR
IVR initates an HTTP /
XML Request for
validation, queries, or
action requests
Middleware translates
HTTP request into a
request to the INFRA
server
Response is returned
from INFRA to
Middleware serverData is translated into
format appropriate for
IVR to process
FSTFST
Middleware Server performs the following:
· Multiplexes calls to Mainframe server
· Business logic consolidation
· Logging of requests (statistical and debug)
· Caches infrequently changing information
· Mainframe Generalization
· Mainframe non-available condition
detection
IIS + WinService
• Empower supervisors or team leads to manage CC behavior
• Notifications, Holidays, ToD routing, Emergency Closures
• Easy to use Web Interface
• Track changes
• CVP Middleware Server • Integration to Legacy Systems
• Migration to New “Test” Systems
• Multi-Threaded
• Scalable Architecture
• Business Logic Consolidation
• Microsoft CRM Connector • Click to Dial
• Screen Pops
• Call Tracking
• Pop Associated Customer Service Case
Eco-System Partners
Underlying all business units is a 24x7 operational support capability
Redundant Sites
24x7x365 Live Support
ITIL Based Processes
Dedicated Project
Management Online
Support Portal
Level 1, 2 and 3 Resources
Proactive and Reactive Support
Fully Staffed
All Shifts
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Presidio Managed Networks Sentry Managed Services
Secure & Scalable Monitoring
Standard Deployment Example for Presidio Proactive Support Monitoring
Internet
Tampa
Presidio Networked Solutions. Proprietary Document – Not to be disclosed, in whole or in part, for any reason other than to evaluate this information.
Secure SSL
Tunnel
WAN
CTI
Monitoring
Device
CallManager
Publisher
CallManager
Subscriber
Unified
Messaging
6509 Core
Switch
UCCE
Central
Controller
CTI
Monitoring
Device
CallManager
Publisher
CallManager
Subscriber
Unified
Messaging
6509 Core
Switch
UCCE
Central
Controller
Raleigh
Presidio Network
Operations Center
(NOC)
Presidio Network
Operations Center
(NOC)
Secure SSL
Tunnel
Orlando Austin
Presidio Monitoring
Device
Presidio
Monitoring
Device
Presidio
Monitoring
Device
SMARTnet Automation
Fault/Perf
CMDB
Service
Management
CMDB
Nightly Push
of Updates
•Scan Defined Subnets
•Newly Added Devices
•Changed Serials
Daily Device Discovery
•Add Device with minimal info
•Start new Incident to process new Device.
•Alert and Query Customer Team
Update CMDB •Normalize Proper Data
•Physical Address
•Coverage
•Term
Validate SMARTnet
• Update CMDB
• Physical Address
• Billing Address
• SMARTnet Contract #
• Customer Defined Codes
Update/Close Incident
Validate Coverage
Ensure Correct Location
Process Cancellations
Faster
Find Uncovered
Devices
Presidio Telecom Solutions
Unique approach combines our traditional TEM skills with deep carrier relationships and rich technical expertise
Network architect and Telecom solution consultant work together
Combine classic TEM support with technical expertise
Telecom Contract & TEM
Expertise
Networking Technology Expertise
Top-Tier Carrier Partner Programs
and Offers
Best-Fit Client Solutions
The Presidio Telecom Model
Managed Services Expertise
Telecom/Datacom best-fit solutions
Optimize transport technology, carrier programs/costs, and value added services
Presidio Technology Capital
Total Financial Solution
Flexibility
Capital preservation
Full service financial professionals
Competitive lease and finance rates
Investment Protection
Predictive technology refresh
Pay only for depreciation of equipment
Flexible Programs
FAS13 operating leases
Off-balance sheet leasing
Quarterly take-downs
Project finance
Equipment Decommissioning
Total Financial Solutions, Capital Strength and Confidence
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A Sampling of Presidio’s Diverse Clients
Presidio prides itself in maintaining long-term, business partnerships with our customers.
ONDCP
