R U S S E L L M A R T I N

A S S O C I A T E S&

presented by

Lou Russell, Russell Martin &

Associates(317) 475-9311

info@russellmartin.com@nolecture

www.russellmartin.com

Emotional Intelligence for Decision Makers

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How Clearly Do You See?

ContentWhere did

Emotional Intelligence come from?What happens to me when I’m stressed?Understanding my triggers / self-awareness

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What is Emotional Intelligence?

?

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A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com

1. Describe the stress experienced on the job by entering on this line the emotion you felt: __________.

Rank the intensity of that emotion (1 = low, 10 = high): _____.

2. What factors contributed to your feelings about the problems?

3. Describe the successes experienced on the job by entering on this line the emotion you felt: __________.Rank the intensity of that emotion (1 = low, 10 = high): _____.

4. What factors contributed to your feelings about the successes? Page 5

What Are Your Triggers?

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What Happens to Me?

50%

25%

75%

100% people said…

job is extremel

y stressfuljob is #1 stressor

stress worse than a

generation ago

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What Happens to Me?

This information was obtained in the 1990's in large surveys by Northwestern National Life Insurance Co, Princeton Survey Research Associates, St. Paul Fire and Marine Insurance Co., Yale University and The Families and Work Institute.

50%

25%

75%

100%

job is extremel

y stressful

job is #1 stressor

stress worse than a

generation ago

R U S S E L L M A R T I N

A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 8

Your Body Reacts

Ironically, the workplace has become one of the most inefficient places to work.

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What Happens to Me at Work?

Absenteeism

Employee turnover

Diminished productivity

Direct medical, legal,

and insurance costs

Workers' Compensation

AccidentsFour Hour Emotional Hangover

- Dr. Izzy Justice, Emotional Quotient

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A Model for High Performance

12Behaviors / Motivators Behaviors / Motivators

High Performing

Team

Trust / Alignment

Accountability (self / others)

Strengths and Challenges

Processes, Roles, Measures

Vision, Mission, Values

SELF TEAMEQ

Vision, Mission, Values

me/you

me/me

me/job

me/me

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R U S S E L L M A R T I N

A S S O C I A T E S&

Defining Emotional Intelligence

EQ

Cognition

Behavior

CompetencyDecision Making (Superior Performance)

360 AssessmentsPerformance Reviews

DISC Motivators

Multiple IntelligenceMemory

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An individual with the highest IQ will not outperform a team with mediocre IQ but high EQ.

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The Components

Self-AwarenessSelf-Regulation Motivation

Empathy Social Skills

SELF

OTHERS

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R U S S E L L M A R T I N

A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com

How You Behave: DISCD

IS

CUrgentPioneeringInnovativeDrivenLikes challengeDemandingQuick to anger

CarefulObjective, clearHigh standards

Good analystDetailed

PickyAloof

Fearful

OptimisticMotivatorTeam PlayerProblem solverEmotionally needyInattentiveTrustingPoor with details

Steady and sincerePatient

EmpatheticLogical

Service-orientedApathetic under stress

PassiveResists change

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A Team Makes A Whole Brain

TaskSpeed

PeopleSpeed

TaskPerfect

PeopleCareful

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Growing Emotional Competence

Untruths:Avoid negative emotionsConfusing a positive attitude with denial

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Opportunities to grow emotional

competence each year: 80

Number we grow from: 3

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Grow Emotional Intelligence

EQ

Cognition

Behavior

CompetencyDecision Making (Superior Performance)

360 AssessmentsPerformance Reviews

DISC Motivators

Multiple IntelligenceMemory

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Find out where you are: AWARENESS

Use STRENGTHS to drive REGULATION

CHOOSE times for Decisions

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How Can I Get More HELP?

At www.russellmartin.com:• Purchase books

• Get our LEARNING FLASH e-zine for more tips and tools

• Find out about public webinars and workshops

• Buy fun stuff in the store

Request a free link to try the Emotional Quotient Behavioral Intelligence

Assessment

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