Presentation of Soft Skill

8/11/2019 Presentation of Soft Skill

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APresentation

on

SOFT SKILLS

and

ETIQUATTES


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IntroductionO In todaysworkplace, the benchmark for excellence at

all levels specially managerial, is not howintellectually qualified one is but rather on a positiveattitude, ethical values, and personal and

interpersonal skills which are collectively termedSoftSkills.

O According to Daniel Goleman, it is the f ive elementsof emotional intelligence self awareness, selfregulation, motivation, empathy and adeptness in

relationships which determine our potential forlearning personal and social soft skills.


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O Soft ski l ls are intangible ski l lswith soft quali tiesandcompetencies that determine not only employees

ability but also improve managerial abilities in topmanagement and direction level cadre to fit into a

particular structure or situation in an organization.

O Soft Qualities like effective communication skills,social etiquette, right attitudes and values, and other

personal and interpersonal skills like optimism,emotional maturity, confidence and adaptability.

O A Hard Case for Soft Skills Gaining aCompeti tive Advantage with SoftSkills


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80%

20%

Research

Employee

Employee

Conclusion

Research has shown that more than80% of the people who are fired from

offices dolack of social ski l ls

some wayor the other .

This survey discusses certain ways bywhich individuals can improve on their

social skills for a better living likel istening to seniorsto take instructions,be f ree to asking for help and acceptcriticism/feedback.


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Elements of

emotional

intelligence

Soft Skil ls

1 . Personal competence

Self awareness

Self regulation

Motivation

Self-knowledge ; Self -confidence

Self-control ; Trustworthiness, Adaptability and

Flexibility, Creativity and Innovation

Achievement Drive, Commitment, Initiative,

Optimism


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2 . Social competence

Empathy

Social

skills

Understanding and Developing Others; Service

Orientation; Leveraging Diversity; Political

Awareness

Effective Communication; Conflict Management;

Leadership; Team Capabilities; Collaboration and

Cooperation

Elements

of

emotionalintelligenc

e

Soft Skills


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Guidelines for Training in Soft

SkillsO While many employers lament the lack of soft ski ll s in

their employees, only a few consider including this in theirtraining and development programs.

O Training in Soft Ski ll shas two sections

1) Involves developing attitudes and attributes,

2)Involves imparting skills in communicating the attitudes,ideas and thoughts for a job to be carried out well.

O Both, Attitudesand Ski l ls are integral to soft ski l lsand complement each other.


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Soft skills Training: Can We Measure the

Returnsi t deals with measuring Soft ski l ls

training eff ictiveness by examinig how the result canbe measured.

O The company translates the Soft Skills training into

measurable units through procedures (SMART)

sell ing specif ic , measurable, achievable, realistic,time-bound goals, where each training session ends

with a goal-setting workshop, making the participants

write a goal based on the insight gained from the

training and translating the goals into action through

(BI TE) benefits, impact, tasks, and engagement.


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A Framework for Skills

Development

SkillsDevelopment

Mastery

AwarenessCompetency


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Assertiveness

O Assertiveness is theability to expressour thoughts,

feelings opinions,beliefs and needdirectly, openly,honestly &appropriately, while

not violating thepersonal rights ofothers.


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Developing Assertiveness

O Be responsible in your own behavior.

O Avoid being influenced.O Be honest regarding complimentsO Learn to say NOO Use Iand westatement.O Use appropriate body language.

O Choose assertive words carefully.O Avoid exaggeration.O Ask for feedback

Assertive response

O Exercise

Documents

Presentation of Soft Skill