SOFT SKILLS

AUTHOR : MITHUN BANERJEEDATE: 10-JUNE-2015

C O P Y W R I G H T P R O T E C T E D B Y E C L I P S E T E C H N O C O N S U LT I N G G L O B A L ( P ) LT D .

Topics we will discuss• Communication Skills

• Body Languages

• Presentation Skills

• Team Work

• Professional Ethics

• Interpersonal Skills

• Time and Stress Management

• Leadership Management Skill

Communication skill

Attributes to discuss about Good Communication Skills

• Making eye contact while communicating with people is important, because it shows you are listening to them

• Not swearing or shouting because it can be intimidating.

• Not chewing gum while having a conversation with them

• Not texting while speaking to some one as it will make them think you ignorant

• Always try to speak clearly and use words everyone can understand

• Make positive facial expressions

• Listening to the person you are speaking to

• Have a relaxed body languages

• Don’t speak over the people

• Do keep to the point while explaining something

Written Communication Skill

WRITING EVALUATES A PERSON’S PROFICIENCY INDICATIONS, SPELLING GRAMMAR ETC…

ERRORS COMMITTED WHILE WRITING CIRCULARS, REPORTS & AGENDA CONSIDERABLY SPOIL THE IMAGE OF THE WRITER

GOOD VISUAL PRESENTATION USING GRAPHICS, COLOR, BALANCED DESIGN LAYOUT- ADDS SO MUCH TO WRITTEN COMMUNICATION.

KEEP HANDOUTS AND OTHER WRITTEN MATERIALS FOR YOUR PRESENTATION.

Body Language

Non verbal language

Face is the index of the mind and it clearly displays the persons interest

Body language presents to the audience what we feel & think about the particular matter

Ex: Nodding one’s head

Body language (e.g, arms crossed, standing, sitting, relaxed)

Emotion of the sender & receiver (e.g, speaking clearly, enthusiastic)

Attributes of Body Language

Expressions

TIPS:SmileKeep an open space before your upper torso (eg-don’t fold your arms, hug your bags and put thing on your lapsHave eye contact-important to establish connection.Be comfortable in your spaceWhen resting on your hand keep the insides of your hand faced outward(this makes you are more open)

Presentation Skills

Presentation skills include planning, preparation & delivery of the message

Making a formal speech is one form of presentation

Presentation skills can be broadly categorized into physical oral, & electronic

Success in life depends on presenting ideas in an appropriate manners

Look at the eyes of audience & speak in a natural, conversational voice

Appropriate voice will make the presentation effective and interesting

Ask for feed back from your audience about your presentation & change accordingly

In presentation especially, stop occasionally to ask the audience understand what you have said

Team Work

People of either gender, different age groups, qualification, status & skills work as a team with a common objective of accomplishing the task The success of any organization largely depends on in the coordinated efforts of its employees It mainly refers to the agreeableness & co-operation among the team members

Professional Ethics

Professional ethics is the need of the hour always When a person is at the work spot, he must think of his work only He must put his heart & soul into the work Each employee is a organic part of the organization & must strive to contribute his mite to the successful functioning of the organization

Interpersonal Skill

• Interpersonal skills are the life skills we use every day to communicate and interact other people, both individually and in groups.  

• People who have worked on developing strong interpersonal skills are

usually more successful in both their professional and personal lives.

Attributes of Interpersonal skills

Verbal Communication - What we say and how we say it.

Non-Verbal Communication - What we communicate without words, body language is an example.

Listening Skills - How we interpret both the verbal and non-verbal messages sent by others.

Negotiation - Working with others to find a mutually agreeable outcome.

Manners- Basic Etiquettes

Problem Solving - Working with others to identify, define and solve problems.

Decision Making – Exploring and analysing options to make sound decisions.

Assertiveness – Communicating our values, ideas, beliefs, opinions, needs and wants freely.

Etiquettes as part of interpersonal skills

Dining

Travel Etiquette

Business

Social

Time and Stress Management

Time management and stress management often are closely related and discussed together.

Set goalsPlanPrioritizeSet deadlinesKeep an activity logEnd procrastination…….nowMinimize distractionPlan mini breaksWatch what you eat and drink

Time and Stress Management

Leadership Skills

• Leaders, executives & managers need to be very clear about what they expect from others

• Trust yourself

• Keep smiling• • Share & stay together

• Always learn new things

• Accept responsibility for your self & your actions

• Look at problems & challenges

• Be grateful always

• Love yourself

Interaction

THANK YOU ETS