Premier Overview - Dell

Dell Premier SolutionsTransform the way you purchase IT

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Digital Transformation through eCommerceDell offers you a suite of online solutions allowing you to purchase, track, and manage your IT assets more

efficiently through all phases of product ownership.

Premier

• Customized procurement

platform for local needs

• Access to complete line of

products and services

• Competitive pricing via

centrally managed

catalogs

• Robust tracking and

reporting capabilities

Global Portal

• Single destination for

global procurement needs

• Global product standards

with Global pricing

• Localized currency and

product options

• Global order tracking and

reporting

ERP Integration

• Integrates your procurement

system (ERP) or ITSM

platform with Dell’s Premier

Page or Global Portal

• Eliminates double data

entry

• Streamlines order flow

• Maximizes ERP investment

ITSM

• End-user managed, self-

service workflow tool

• Persona-based purchasing

controls

• Increased employee

satisfaction and device on

hand

• Automated approvals

Local Online

Solution PlatformGlobal Online

Solution Platform

Dell’s eCommerce

Integration Solution

Self-Service workflow tool

on top of ERP


Dell Premier provides you with a

customized, secure online toolset

for purchasing, reporting and

product support, all backed by a

dedicated account team. Reliable,

efficient and available 24/7.


Why Premier ?

One Stop Procurement

Premier.dell.com is available

24/7.

Authenticated and secure

Shop Dell's System & Software

and Peripherals catalogues as

well as Standard Configurations

Save time and hassle with

simple, user-friendly tools.

Populate with standard

configurations for different

departments and specific user

groups.

Control what users can see –

products, reporting, payment

methods, etc.

Control what users can do –

Quote, Buy, add others etc.

Manage addresses

Track orders

Proof of delivery

Purchase history reports

Asset Register showing 3+

years of order history

Online invoices

Image watch / product roadmap

detail

Complete solution for your

global end-to-end electronic

procurement process.

Premier delivers simple

workflow functionality via the

web or can be upgraded to link

into your ERP system.

Dell Premier integrates with

most ERP systems and/or

existing ITSM at no cost

Customized for You Easy Tracking Scalable Solution

Dell Premier offers Dell's customers the most efficient way to procure the technologies they need to drive their business’s

digital transformation.


High-Level Features

Easily access the

Premier Notification

Center

Can set Standard

Configurations or

Quotes as landing

page.

Find the right ink, memory, batteries and parts for your Dell products.

My Tools provides

easy access to the

most commonly

used tasks.

Premier Homepage

Catalogs

Access Full Catalog and/or Software & Peripherals Catalogs

Standard Configurations

View your agreed upon configurations at your own pricing

Groups and User Roles

Customize what users can see and do

Reporting

Access real-time order status, online invoices and purchase history details

Track and Manage Orders

Receive order notifications

Account Team Information

Find the right contacts for your needs

Thoughtfully designed to help you run your business


Premier Notifications Center Stay up-to-date with latest updates and enhancements

Our messaging center provides you with relevant and timely updates regarding

• Order Status

• Products

• eQuotes

• Account Team

• Feature changes


Customize Purchasing A Premier site that enforces your organization's preferred products

and services while maintaining purchasing consistency.


Dell Standard Configurations

✓ Customized pricing

✓ Agreed upon products

✓ Custom Services

Optimized for a great experience.

Real-time filtering search to

quickly find a configuration

Notifications per item when a

standard configuration is

about to be or has retired

Easy access to configuration

details via the hyperlink or

product image

Direct access to product

features via the hyperlink


Explore ProductsObtain detailed information on products and solutions so you can

explore options and decide what’s best for your organization.


Dell CatalogsDesigned to be intuitive.

Powerful Assisted Navigation:

Multiple refiners to find the right products for your business needs.

Images for exploring available models

Systems Store

✓ Displays a complete line of Dell branded systems (notebooks, desktops, workstations, servers & storage)

Software & Peripherals Store

✓ Offers a wide variety of 3rd party

and Dell branded items to select

from

Only available If your organization has approved catalog ordering in addition to your standards


Compare Products with ease

New fly-out toolbar to view a side-by-side comparison of product specifications.

“Add to Compare” and quickly determine which is best for your needs.

What you need is now at your fingertips.

Only available If your organization has approved catalog ordering in addition to your standards


Track & ManageManage users with ease, plus control, track orders and download

Account history, all with robust reporting.


Notifies that Dell has received

the order

OrderAcknowledgement1

Includes order confirmation and

details, including order number

and estimated ship date

OrderConfirmation

Confirms that order is shipping,

and provides tracking information

Order ShipNotification2 3

Track your orders with easeFor all orders placed online with your Dell Premier page, Dell will provide the following confirmations via email.


Track your orders with ease

• Quickly check the status of your orders.

• Access order status details within the past 2

years by customizing the filter drop down

menu options.

• Manage your orders with ease (view packing

slip, request an invoice, initiate returns…)

under “Actions”.

• Click on the order number to access more

useful links (contact customer support, print....)

at the order detail level.

Get tracking information and review previous orders


Dell Premier Reports

The Premier Reporting tool has been developed as an exclusive service for our Premier customers.

It provides you with a variety of options relating to current and past Dell purchases.

A powerful reporting tool at your fingertips


Manage and Control Users Control what users see and do

User ROLES Control what Users DO

• Buy versus Shop

• Ability to see E-Quotes

• Ability to manage Users

Access GROUPS Control what Users SEE

• Available Catalogs

• Individual Standard Configurations

• Payment Types

• Shipping Methods

• Reporting


Getting Started

• Secure, 24/7 accessibility

• Customized information, controlled access

• Your products at your price

• Streamlined purchasing experience

• In-depth reporting capabilities

• Award-winning online technical support

• Shorter order cycles and fewer errors

• Easy to learn, use and implement

Cost:

Dell does not charge for a Premier Page set-up

Contact your Dell Account Team

Documents

Premier Overview - Dell