Nancy FratesAdvocate and Activist

Keynote Speaker

Pam CrossAnchor, WCVB-TV News

Awards Host

• Celebrate our dedicated workforce

• Learn new skills at workshops

• Network with your peers

• Dialogue with state officials

• Visit exhibitors to save time and money

• Applaud the state’s caring interests

40th Annual Convention & ExpoMarriott Copley Place Hotel • October 19, 2015

PR VIDERS’ COUNCIL

D I A M O N D S P O N S O R S

8:00 am Registration and Continental Breakfast

Expo Opens

9:00 am Welcome

Michael Weekes, President/CEOProviders’ Council

Greetings

Marylou Sudders, SecretaryExecutive Office of Health and Human Services

9:15 am Keynote Speaker

Nancy FratesAdvocate & Activist

10:15 am Awards of Excellence Ceremony

Michael Moloney, Board ChairProviders’ Council

11:00 am Morning Workshops

12:30 pm Luncheon

1:30 pm Peer Provider Awards

Hosted by Pam CrossAnchor, WCVB-TV News

2:30 pm Afternoon Workshops

4:00 pm Presentation of the Chair’s Award and Reception

Michael Moloney, Board ChairProviders’ Council

Pam CrossPe e r P r ov i d e r Awa r d s H o s t

Pam Cross has been a WCVB-TV news anchor since May 1993. Currently, she is co-anchor of the 6 and 11 p.m. Saturdayeditions of NewsCenter 5. A longtime

member of the news team, she is also a general assignment reporter and daily contributor to WCVB.com.

A former radio news reporter, Cross is the recipient of numerous awards, including the YMCA Boston Black AchieversAward, honors from the Massachusetts Black Legislative Caucus,the Boston Association of Black Journalists, and is a member ofthe Boston YWCA's Academy of Women Achievers

Cross is a graduate of Emerson College. She lives south ofBoston with husband Ron Ancrum.

Nanc y FratesKey n o t e S p e a ke r

On March 13, 2011, Nancy’s 27-year-old sonPeter was diagnosed with ALS, Lou Gehrig’sdisease. Since that day, Nancy immersed her-

self in the ALS community. She has testified in Washington DC toan FDA panel and met with top doctors, CEOs and legislators.

Nancy and other family members run the Pete Frates #3 Fund. InAugust 2014, her son Peter and others inspired the ALS IceBucket Challenge to go viral, raising $220 million for the ALS Asso-ciation and its global partners. Between June 1 and August 13,2014, more than 1.2 million Ice Bucket Challenge videos wereshared on Facebook.

Frates is presently working with Collaboration for a Cure, a groupof the top 20 ALS organizations that meet regularly to collaborate on issues affecting the disease community.

Your Day at a Glance

8:00 am Registration and Continental BreakfastExpo Opens

9:00 am WelcomeMichael Weekes, President/CEOProviders’ Council

Greetings

Marylou Sudders, SecretaryExecutive Office of Health and Human Services

9:15 am Keynote SpeakerNancy FratesAdvocate & Activist

10:15 am Awards of Excellence CeremonyMichael Moloney, Board ChairProviders’ Council

11:00 am Morning Workshops

12:30 pm Luncheon

1:30 pm Peer Provider Awards Hosted by Pam CrossAnchor, WCVB-TV News

2:30 pm Afternoon Workshops

4:00 pm Presentation of the Chair’s Award and ReceptionMichael Moloney, Board ChairProviders’ Council

Pam CrossPe e r P r ov i d e r Awa r d s H o s t

Pam Cross has been a WCVB-TV news anchor since May 1993. Currently, she is co-anchor of the 6 and 11 p.m. Saturdayeditions of NewsCenter 5. A longtime

member of the news team, she is also a general assignment reporter and daily contributor to WCVB.com.

A former radio news reporter, Cross is the recipient of numerous awards, including the YMCA Boston Black AchieversAward, honors from the Massachusetts Black Legislative Caucus,the Boston Association of Black Journalists, and is a member ofthe Boston YWCA's Academy of Women Achievers

Cross is a graduate of Emerson College. She lives south ofBoston with husband Ron Ancrum.

A f t e r n o o n W o r k s h o p s

Nanc y FratesKey n o t e S p e a ke r

On March 13, 2011, Nancy’s 27-year-old sonPeter was diagnosed with ALS, Lou Gehrig’sdisease. Since that day, Nancy immersed her-

self in the ALS community. She has testified in Washington DC toan FDA panel and met with top doctors, CEOs and legislators.

Nancy and other family members run the Pete Frates #3 Fund. InAugust 2014, her son Peter and others inspired the ALS IceBucket Challenge to go viral, raising $220 million for the ALS Asso-ciation and its global partners. Between June 1 and August 13,2014, more than 1.2 million Ice Bucket Challenge videos wereshared on Facebook.

Frates is presently working with Collaboration for a Cure, a groupof the top 20 ALS organizations that meet regularly to collaborate on issues affecting the disease community.

M o r n i n g W o r k s h o p s

Your Day at a Glance

1. Massachusetts’ Opioid Epidemic: Caring for Clients and Staff

• Kathy Crehan, Director of Clinical Services, Victory Programs

• Rainer Felber, Director of Victory Health, Victory Programs

• Eileen Maguire, Deputy Director of Victory Health,Victory Programs

Massachusetts employers and human service workersplay an essential role at all levels of the opioid epidemic. This workshop will highlight experience as asubstance use treatment provider and provide opportunities to share ideas regarding the most effective and appropriate ways to support staff.

2. Using Technology to Gain Efficiency and Internal Control in Business

• Timothy Barrett, Controller, Pine Street Inn• Andrew Caires, Director of Fiscal Services, Center

for Human Development, Inc.• James Jumes, Partner, AAFCPAs • Robin Kelly, Partner, AAFCPAs

The panel will discuss ways in which technology maybe used to gain efficiency and internal control in majorbusiness processes. Improvements and thoughtful implementation of technology solutions have the ability to reduce process costs, increase quality, reducethe number of errors, reduce the risks of fraud and more.

3. Staying on Top of the Latest NonprofitFinancial and Legal Hot Topics

• Robert Cowden, Partner, Casner & Edwards, LLP• Anita Lichtblau, Partner, Casner & Edwards, LLP• James Mecone, Shareholder/Managing Director,

Mayer Hoffman McCann PC & CBIZ Tofias• Janet O’Neill, Shareholder/Director,

Mayer Hoffman McCann PC & CBIZ Tofias• Sandy Tarrant, Partner, Casner & Edwards, LLP

Join legal and financial nonprofit experts for updates inkey areas, including proposed revisions to standards fornonprofit financial reporting, implementation of thenew Uniform Grant Guidance for federal grants andregulatory changes to the Massachusetts Uniform Financial Report (UFR).

4. The Commercial Sexual Exploitationof Boys/ Adolescent Males &Trans-Identified Youth

• Steven Procopio, Program Director, Roxbury Youthworks

The impact on youth involved in human trafficking andother forms of commercial sexual exploitation haslargely focused on women and girls. This presentationwill bring voice to male victims and ways in whichtreatment needs to be developed for this population'sspecific needs.

5. Using Benchmarks to ImproveQuality: Providers’ Perspectives

• Katie Fitzgerald, Assistant Director of Evaluation, Walker

• Kathee Jordan, Senior Vice President, SevenHills Foundation

• Tierney Peters, Operations Director for DD Services, Bay Cove Human Services

• Carly Poulin, Compliance Coordinator for DD Services, Bay Cove Human Services

• Scott M. Preston, Vice President of Performance Improvement, Walker, Inc.

• Liz Woodbury, Manager of Education andPartnerships, Providers’ Council

Providers from several organizations will discussbenchmarking and the ways in which this tool is increasing the quality of their services. Driven by audience questions, this dialogue will offer tips and testimonials of the benefits to benchmarking.

6. Social Franchising as a Growth Strategy

• Donald Kozera, CEO, Human Resources UnlimitedThis session will introduce the concept of social franchises and explore the reasons nonprofits are entering the franchise arena either as a franchisee or afranchisor. As the franchise industry matures, enlightened franchisors are targeting nonprofits as away to build their brand so they have created an easeof entry into their market. Should our agencies consider owning a franchise as a method for servicedelivery and/or to generate unrestricted revenue?

7. Learn to Better Manage Unemployment Claims Processes and Save Money

• Paul Scott, Vice President, UTMCWith one claim costing as much as $23,000 and 20 percent of all charges being erroneous, join us to learneffective ways to protect your agency in the complexand costly Massachusetts unemployment system. Theworkshop will review eligibility requirements and discuss the frustrating UI Online system.

8. It’s Everyone’s Business: Domestic Violence in the Workplace

• Courtney Cahill, Chief of the Domestic ViolenceUnit, Bristol County District Attorney's Office

This training will explore your responsibility under thedomestic violence legislation affecting employers, bestpractices for companies to address domestic violence,creating policy in your workplace and understandingthe dynamics of domestic violence and abusive behavior.

9. Introduction to Mindfulness• Mark Dagnall, Director of Case Management,

Justice Resource Institute This workshop will provide an overview of mindfulnessfor well-being. The emphasis will be on understandingboth formal and informal mindfulness practices — developing non-judgmental awareness of the presentmoment. The workshop will include information on theMindfulness Based Stress Reduction (MBSR) programand other mindfulness based interventions.

10. Implementing Evidence-Based Practice Models in Your Agency

• Barent Walsh, Executive Director Emeritus andSenior Clinical Consultant, The Bridge

• Elizabeth Fessenden, Director of DBT, The Bridge• Andrea Wollof, Director of CBT, The Bridge• Suzy Langevin, Assistant Director of IMR,

The BridgeEvidence-based treatments are the wave of the future,yet dissemination in human service agencies remainsspotty. This workshop describes a practical strategy toimplement, maintain, and evaluate Evidence-BasedPractice Models (EBPs) in human service agencies. Offering EBPs is also discussed as a business strategy.

11. How to Captivate and Engage Constituents with Your Website

• Jay Wilkinson, Founder & CEO, FirespringIn this season of technological change, having an effective website is the single most crucial componentof a communications plan. In this session, learn how tocaptivate and engage your audience and take your organization’s web presence to the next level from oneof America’s top-rated experts on websites and marketing for nonprofits.

12. Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox

• Gail Packer, Director, Community Dispute Settlement Center, Inc.

How conflict is handled can make a difference as towhether the experience is constructive or destructive,and if the conflict gets resolved. This workshop will improve your conflict management skills through a format that is interactive, engaging, and draws from the group’s real-life experiences.

13. Frontline Talent Accelerator• Daniel Horgan, CEO, D.G. Horgan Group

A hands-on experience focused on personal strengths,relationship building and influencing change. We explore how our personal brand is defined by our attitude, strengths and actions. With greater self-awareness, we focus on enhancing interpersonal skillsto sustain relationships as the groundwork for highperforming teams.

14. Fostering Social Competence &Confidence in Teens/Young Adults with Developmental Differences

• Louann Larson, Division Director, Northeast Arc• Kathy Kelly, Director, Transition program,

Northeast Arc• Carrie Breaux, Director, Spotlight Program,

Northeast Arc• Adam Quinn, Director, Recreation, Northeast Arc• Katherine Dalcour, BCBA, Behavioral Health,

Northeast ArcLearn about supports designed to prepare teens andyoung adults with autism and other developmental differences to live socially satisfying and independentlives. Panelists will outline a highly person-centered approach to enhancing social skills within various contexts.

15. Communication Solutions: Tools toMore Effectively Reach Your Clients

• Chad Lewis, Senior Operations/ Manufacturing Manager, Intercultural Focus

Every day our multicultural environment brings together providers and clients from different backgrounds, cultures, languages and social norms.These differences may make effective communicationchallenging. This workshop will provide communicationsolutions for working in any situation.

16. Collaboration Toolkit• Thomas McLaughlin, Principal, McLaughlin &

Associates This highly interactive session will cover nonprofit collaborations of all kinds, including alliances, partnerships and mergers. The experienced presenterwill also discuss areas such as collaborative programming, brand name retention, governance restructuring, partner choice, program integration andinternal message management.

17. Chat with the Commissioners: Disability & Community Services

• Adelaide (Nicky) Osborne, Commissioner, Massachusetts Rehabilitation Commission

• Elin M. Howe, Commissioner, Department of Developmental Services

• Paul Saner , Commissioner, Commission for the Blind

• Heidi L. Reed , Commissioner, Commission for theDeaf & Hard of Hearing

18. Advocacy for Human Services• Representative Ruth Balser, Massachusetts

State House• Christine Batista, Caring Force Project Manager,

Providers’ Council (moderator)• Michael Moloney, CEO, HMEA• Lisa Simonetti, Hub Strategies• Christie Getto Young, Chief of Staff, Office of

Senator Sal DiDomenicoAttend this workshop to learn how The Caring Force hasbeen successful advocating on Beacon Hill and whatyou can do to influence your elected officials. A staterepresentative, legislative staff member, registered lobbyist and human services professional will discusshow those in the human services sector can engage ineffective advocacy at the state level.

19. Using a Health and Wellness App with Young Adults with Psychiatric Conditions

• Elizabeth Cella, Manager, Vinfen• Maureen Kamau, App Project Manager, Vinfen• Lisa Macchi, Project Trainer , Vinfen

Vinfen designed a health and wellness app along withWellframe Inc. which delivers specific self-managementcoaching interventions in physical and behavioralhealth, supports goal acquisition and enhances communication. The goal is to help young adults withpsychiatric conditions effectively manage and improvetheir physical and mental health.

20. The Seeds of an Engaged, Productive Team

• John E. Howard, Program Staff Development Specialist, Youth Villages

• Pam Nourse, Director of External Relations,Youth Villages

Through the process of managing employee performance you have likely encountered puzzling,frustrating situations. Teaching, coaching and management are three categories that we often focuson as supervisors. This workshop will cover researchand ideas around employee engagement and how tomanage it.

21. Technology in the Recovery Movement

• Dennis Morrison, PhD, Chief Clinical Officer, Netsmart

The American healthcare system is rapidly moving to aconsumer-directed healthcare model. This means consumers of all forms will be able to control their ownhealth care in new and exciting ways. For behavioralhealthcare, the recovery movement is arguably themost visible representation of the consumer-directedcare movement.

22. Unleash Your Inner Storyteller! Storytelling Techniques That Get Results

• Trisha Griffin-Carty, President, Griffin-CartyCommunications

The research is in. Our brains love stories. In a data-intensive world, the most effective way to have yourmessage heard, understood and acted upon is toweave key points into the narrative of a compellingstory. This session will focus on practical tips and toolsthat move an "account" to a story. You’ll create a storydraft, receive feedback and review checklists for applying principles back on the job.

23. From Sheltered Workshop to a Community-Based Employment

• Serena Powell, Executive Director, CommunityWork Services

• Lori Norris, Director, Center for Excellence & Advocacy (CEA)

Community Work Services (CWS)/Fedcap closed a sheltered workshop in record speed, resulting in theemployment of 60 individuals with disabilities, manywho spent decades in center-based work. Join us tolearn about the transformation process and discoverthe systems change efforts introduced by CWS/Fedcapwhich have been highly effective.

24. Safety in the Workplace for HumanService Workers

• Eva Skolnik-Acker, LICSW, Consultant, NASW Mass. Chapter Workplace Safety Training Program

In compliance with the 2013 Massachusetts WorkplaceSafety Law for Human Service Workers and the ZeroTolerance of Workplace Violence Mandate, competency in verbal de-escalation is required. Thisworkshop will present the theory and practice skills forcompetency in verbal de-escalation and provide astructured "no anxiety" role-play to solidify learning.

25. Supporting Community Placements for People with Acquired Brain Injury

• Sharon Goldberg, Assistant Vice President, SevenHills Neuro Care

• Joseph Ricciardi, Director of Clinical Services & Assistant Vice President, Seven Hills Neuro Care

Recent statewide initiatives have paved the way forpeople with ABI to leave long-term care and entercommunity-based residences. This workshop will review essential considerations for developing qualityservices for people with ABI, including program policies, staff development, systems accountability and measurements of success.

26. New Partnerships in Charitable Giving

• Ron Ancrum, VP for External Relations and Executive Director, Nurtury

• Andrea Martinez Frey, VP and Regional Public Affairs Market Manager, Citizens Financial Group

• Celina E. Miranda, Senior Program Officer,Richard and Susan Smith Family Foundation

This workshop provides a look into the trends in charitable giving, as well as a funder’s perspective onpriorities and strategies in charitable giving. The workshop will also provide attendees an opportunityto have their questions about charitable giving answered by a panel of experts.

27. Making Presentations and Public Speaking Less Stressful

• Liz Woodbury, Manager of Education and Partnerships, Providers’ Council

This workshop is accessible to a wide range of individuals; regardless of your level of comfort withpublic speaking, you will learn new tools and techniques! These tools can be used every day to develop confidence and effective communication.These techniques can also help with stress management, energy and happiness.

28. Love, Forgiveness & Complex Trauma• Rebekah Roulier, Associate Director, Doc Wayne

Youth Services• Jonathan Baum, Clinical Director, Doc Wayne

Youth ServicesLove and forgiveness are complex concepts and yetviewed as central to the fabric of humanity. After pilotinga sport-based group therapy curriculum teaching loveand forgiveness to traumatized youth, Doc Wayne YouthServices shares about the program, curriculum designprocess, results, lessons learned and strategies.

29. Using Data to Make Decisions and Drive Agency Performance

• David Bucciferro, Senior Advisor, Foothold Technology

• Susan Walko, System Integration Consultant,Winxnet/Fidelity House Human Services

• Efrain Talavera, Director, Adult Foster Care,Fidelity House Human Services

This session offers strategies for using metrics to helpagencies operate more efficiently and economicallywhile improving their quality of person-centered care.Drawing on decades of experience, the presenters canspeak from the perspective of legislators, direct careproviders, administrators and other stakeholders toshare what works and doesn't work.

30. Learning by Doing: How to Handle aPublic Relations Crisis

• Peter Mancusi, Executive Vice President,Weber Shandwick

The unexpected can happen at any time, anywhere.Would you know what to do? Put your knowledge tothe test in this hands-on workshop. Participate withother attendees to solve a human services-related crisis. Learn best practices, your strengths and weaknesses and how to be prepared for anything.

31. The Therapeutic Effects of Drumming• Meredith Pizzi, Executive Director, Roman Music

Therapy Services, LLC • Laura Micheli, Music Therapist, Roman Music

Therapy, LLC• Sarah Tree, Music Therapist, Roman Music

Therapy Services, LLC • Steven Clarke, Music Therapist, Roman Music

Therapy Services, LLCFeeling stress and fatigue? Come join our team ofBoard Certified Music Therapists in an experientialdrum circle to discover the therapeutic effect drumming with others has on your body and mind. Inthis workshop, you will experience firsthand the transformative power of active music making.

32. Afro Chi Fitness• Sister Releigh, Wellness Consultant, Cocoa Lady

EnterprisesInvigorate your chi and connect to your inner self withrhythmic movement to awaken your body for dailyself-healing. We’ll focus on correct breath, passivestretch, chi balancing, relaxation mantras, self massageand nutrition. Techniques serve all ages and fitness levels.

33. Chat with the Secretaries & Commissioners: Public & Mental Health, Veterans’ Services & Elder Affairs

• Monica Bharel, Commissioner, Department of Public Health

• Alice Bonner, Secretary, Executive Office of Elder Affairs

• Joan Mikula, Commissioner, Department of Mental Health

• Francisco Ureña, Secretary, Department of Veterans’ Services (invited)

34. Chat with the Commissioners: Children, Youth & Family

• Jeff McCue, Commissioner, Department ofTransitional Assistance

• Linda S. Spears, Commissioner, Department ofChildren and Families

• Tom Weber, Commissioner, Department of EarlyEducation and Care

• Peter J. Forbes, Commissioner, Department ofYouth Services

A f t e r n o o n W o r k s h o p s18. Advocacy for Human Services

• Representative Ruth Balser, Massachusetts State House

• Christine Batista, Caring Force Project Manager,

Providers’ Council (moderator)• Michael Moloney, CEO, HMEA• Lisa Simonetti, Hub Strategies• Christie Getto Young, Chief of Staff, Office of

Senator Sal DiDomenicoAttend this workshop to learn how The Caring Force hasbeen successful advocating on Beacon Hill and whatyou can do to influence your elected officials. A staterepresentative, legislative staff member, registered lobbyist and human services professional will discusshow those in the human services sector can engage ineffective advocacy at the state level.

19. Using a Health and Wellness App with Young Adults with Psychiatric Conditions

• Elizabeth Cella, Manager, Vinfen• Maureen Kamau, App Project Manager, Vinfen• Lisa Macchi, Project Trainer , Vinfen

Vinfen designed a health and wellness app along withWellframe Inc. which delivers specific self-managementcoaching interventions in physical and behavioralhealth, supports goal acquisition and enhances communication. The goal is to help young adults withpsychiatric conditions effectively manage and improvetheir physical and mental health.

20. The Seeds of an Engaged, Productive Team

• John E. Howard, Program Staff Development Specialist, Youth Villages

• Pam Nourse, Director of External Relations,Youth Villages

Through the process of managing employee performance you have likely encountered puzzling,frustrating situations. Teaching, coaching and management are three categories that we often focuson as supervisors. This workshop will cover researchand ideas around employee engagement and how tomanage it.

21. Technology in the Recovery Movement

• Dennis Morrison, PhD, Chief Clinical Officer, Netsmart

The American healthcare system is rapidly moving to aconsumer-directed healthcare model. This means consumers of all forms will be able to control their ownhealth care in new and exciting ways. For behavioralhealthcare, the recovery movement is arguably themost visible representation of the consumer-directedcare movement.

22. Unleash Your Inner Storyteller! Storytelling Techniques That Get Results

• Trisha Griffin-Carty, President, Griffin-CartyCommunications

The research is in. Our brains love stories. In a data-intensive world, the most effective way to have yourmessage heard, understood and acted upon is toweave key points into the narrative of a compellingstory. This session will focus on practical tips and toolsthat move an "account" to a story. You’ll create a storydraft, receive feedback and review checklists for applying principles back on the job.

23. From Sheltered Workshop to a Community-Based Employment

• Serena Powell, Executive Director, CommunityWork Services

• Lori Norris, Director, Center for Excellence & Advocacy (CEA)

Community Work Services (CWS)/Fedcap closed a sheltered workshop in record speed, resulting in theemployment of 60 individuals with disabilities, manywho spent decades in center-based work. Join us tolearn about the transformation process and discoverthe systems change efforts introduced by CWS/Fedcapwhich have been highly effective.

24. Safety in the Workplace for HumanService Workers

• Eva Skolnik-Acker, LICSW, Consultant, NASW Mass. Chapter Workplace Safety Training Program

In compliance with the 2013 Massachusetts WorkplaceSafety Law for Human Service Workers and the ZeroTolerance of Workplace Violence Mandate, competency in verbal de-escalation is required. Thisworkshop will present the theory and practice skills forcompetency in verbal de-escalation and provide astructured "no anxiety" role-play to solidify learning.

25. Supporting Community Placements for People with Acquired Brain Injury

• Sharon Goldberg, Assistant Vice President, SevenHills Neuro Care

• Joseph Ricciardi, Director of Clinical Services & Assistant Vice President, Seven Hills Neuro Care

Recent statewide initiatives have paved the way forpeople with ABI to leave long-term care and entercommunity-based residences. This workshop will review essential considerations for developing qualityservices for people with ABI, including program policies, staff development, systems accountability and measurements of success.

26. New Partnerships in Charitable Giving

• Ron Ancrum, VP for External Relations and Executive Director, Nurtury

• Andrea Martinez Frey, VP and Regional Public Affairs Market Manager, Citizens Financial Group

• Celina E. Miranda, Senior Program Officer,Richard and Susan Smith Family Foundation

This workshop provides a look into the trends in charitable giving, as well as a funder’s perspective onpriorities and strategies in charitable giving. The workshop will also provide attendees an opportunityto have their questions about charitable giving answered by a panel of experts.

27. Making Presentations and Public Speaking Less Stressful

• Liz Woodbury, Manager of Education and Partnerships, Providers’ Council

This workshop is accessible to a wide range of individuals; regardless of your level of comfort withpublic speaking, you will learn new tools and techniques! These tools can be used every day to develop confidence and effective communication.These techniques can also help with stress management, energy and happiness.

28. Love, Forgiveness & Complex Trauma• Rebekah Roulier, Associate Director, Doc Wayne

Youth Services• Jonathan Baum, Clinical Director, Doc Wayne

Youth ServicesLove and forgiveness are complex concepts and yetviewed as central to the fabric of humanity. After pilotinga sport-based group therapy curriculum teaching loveand forgiveness to traumatized youth, Doc Wayne YouthServices shares about the program, curriculum designprocess, results, lessons learned and strategies.

29. Using Data to Make Decisions and Drive Agency Performance

• David Bucciferro, Senior Advisor, Foothold Technology

• Susan Walko, System Integration Consultant,Winxnet/Fidelity House Human Services

• Efrain Talavera, Director, Adult Foster Care,Fidelity House Human Services

This session offers strategies for using metrics to helpagencies operate more efficiently and economicallywhile improving their quality of person-centered care.Drawing on decades of experience, the presenters canspeak from the perspective of legislators, direct careproviders, administrators and other stakeholders toshare what works and doesn't work.

30. Learning by Doing: How to Handle aPublic Relations Crisis

• Peter Mancusi, Executive Vice President,Weber Shandwick

The unexpected can happen at any time, anywhere.Would you know what to do? Put your knowledge tothe test in this hands-on workshop. Participate withother attendees to solve a human services-related crisis. Learn best practices, your strengths and weaknesses and how to be prepared for anything.

31. The Therapeutic Effects of Drumming• Meredith Pizzi, Executive Director, Roman Music

Therapy Services, LLC • Laura Micheli, Music Therapist, Roman Music

Therapy, LLC• Sarah Tree, Music Therapist, Roman Music

Therapy Services, LLC • Steven Clarke, Music Therapist, Roman Music

Therapy Services, LLCFeeling stress and fatigue? Come join our team ofBoard Certified Music Therapists in an experientialdrum circle to discover the therapeutic effect drumming with others has on your body and mind. Inthis workshop, you will experience firsthand the transformative power of active music making.

32. Afro Chi Fitness• Sister Releigh, Wellness Consultant, Cocoa Lady

EnterprisesInvigorate your chi and connect to your inner self withrhythmic movement to awaken your body for dailyself-healing. We’ll focus on correct breath, passivestretch, chi balancing, relaxation mantras, self massageand nutrition. Techniques serve all ages and fitness levels.

33. Chat with the Secretaries & Commissioners: Public & Mental Health, Veterans’ Services & Elder Affairs

• Monica Bharel, Commissioner, Department of Public Health

• Alice Bonner, Secretary, Executive Office of Elder Affairs

• Joan Mikula, Commissioner, Department of Mental Health

• Francisco Ureña, Secretary, Department of Veterans’ Services (invited)

34. Chat with the Commissioners: Children, Youth & Family

• Jeff McCue, Commissioner, Department ofTransitional Assistance

• Linda S. Spears, Commissioner, Department ofChildren and Families

• Tom Weber, Commissioner, Department of EarlyEducation and Care

• Peter J. Forbes, Commissioner, Department ofYouth Services

REGISTRATION FORM Early-bird registration available until Thursday, September 10! Standard registration open until Wednesday, October 7!

All early-bird registrations will be entered into a contest to win prizes, including a free night’s stay at the Marriott Copley Place Hotel andvouchers to attend Council trainings! For our group registration form or to register online, visit http://providers.org/2015convention

Mail Registration Form and Payment to: Massachusetts Council of Human Service Providers, Inc., 88 Broad St., 5th Floor, Boston, Massachusetts 02110Voice: 617.428.3637 • Fax: 617.428.1533 • info@providers.org • www.providers.org

REGISTRANT’S NAME

REGISTRANT’S TITLE

AGENCY

ADDRESS

CITY STATE ZIP

PHONE EMAIL

Please indicate workshop selection numbers — select one for each session.

Morning (1 – 17)___________ Afternoon (18 – 34)___________

Please select the type of CEUs you wish to receive (if any):

❑ Social Work CEUs ❑ LADC CEUs ❑ Licensed Mental Health Counselor CEUs

________ Your license number

❑ I would like a vegetarian lunch ❑ My dietary restrictions are: __________

❑ I need the following reasonable accommodations (e.g. sign language interpreter) ______________________________________________________________________________

INFORMATION

Where Boston Marriott Copley Place

110 Huntington Avenue, Boston, MA 02116

617.236.5800 • www.marriott.com

The hotel is wheelchair accessible.

When Monday, October 19, 2015

8 a.m. – 9 a.m. | Registration

8 a.m. – 4 p.m. | Expo

9 a.m. – 5 p.m. | Convention

Registration Council Members, $110 | Non-Members, $165 (Until 9/10)

Council Members, $125 | Non-Members, $190 (After 9/10)

Registration fee includes access to:

Keynote • Workshops • Expo • Continental Breakfast •

Lunch • Reception • Program Book • Materials

CEUs CEUs for Social Workers, Licensed Mental Health Counselors

(for specific workshops), Alcohol & Drug Counselors have

been applied for.

DIRECTIONSFrom the North – Take Route 93 South to Exit 20 B-A toward MassPike/I-90 W. Follow signsfor Albany Street and merge onto Albany Street. After nearly half a mile, turn right onto EastBerkeley Street. After nearly half a mile, turn left onto Tremont Street. After nearly half a mile,turn right onto West Newton Street. After nearly half a mile, turn right onto HuntingtonAvenue / Avenue of the Arts / Rt. 9. The hotel is on the right.

From the South – Take Route 93 North to Exit 16. Take a left at the bottom of the off-ramponto Southampton Street. Continue more than a mile, as Southampton becomesMassachusetts Avenue. Turn right at Huntington Avenue/ Avenue of the Arts / Rt. 9. The hotelis almost half a mile down the street on the right.

From the West – Take I-90 East (Massachusetts Turnpike) to Exit 22 (PrudentialCenter/Copley Square). Take the left exit lane. Once above ground on Huntington Avenue, atthe first set of lights, make a U-turn at West Newton Street and go back on the HuntingtonAvenue / Avenue of the Arts Rt. 9. The hotel is on right.

Parking – Parking is available at the Marriott Copley Place garage. Special rates are available;cars in by 9 a.m. and out by 6 p.m. may park for only $20. Parking is limited, so please plan toarrive early to ensure you receive a space.

MBTA – Take the Green Line (E Line) to the Prudential Center Stop. To park and ride, park atthe Riverside T Station. Take the Green line from Riverside (D line) into Park Street Station andswitch to the E-line for the Prudential Center stop. Riders may also take the Orange Line orCommuter Rail to Back Bay Station or the Green Line to Copley Station, which are in closeproximity to the conference.

Early-bird registration (On or Before 9/10) ❑ Council Member $110 ❑ Non-Member $165Standard registration (After 9/10): ❑ Council Member $125 ❑ Non-Member $190

❑ Non-refundable check enclosed made payable to:

Massachusetts Council of Human Service Providers, Inc.

❑ MasterCard

❑ Visa

CARD ACCOUNT NUMBER & EXPIRATION DATE

NAME AS IT APPEARS ON CARD

CARDHOLDER’S SIGNATURE

METHOD OF PAYMENT

Large Group Discount Information!

Receive 10 % off your total if you

register 10-19 people

Receive 20% off your total if you

register 20+ people

I would like information from the convention partners about:

❑ Human service partners & state

agencies

❑ Educational opportunities

❑ Financial or management consulting

❑ Staffing solutions

❑ Marketing or fundraising

❑ Technology for program or office

needs

❑ Furniture and supplies for office &

program needs

❑ Vehicles, utilities and other facility

needs

Massachusetts Council of Human Service Providers, Inc.88 Broad Street • Fifth FloorBoston • Massachusetts 02110info@providers.org • www.providers.org

40th Annual Convention and Expo40 Years Forward

PRSRT STD

U.S. POSTAGE PAID

BOSTON, MA

Permit No.

10185

Nancy FratesAdvocate and Activist

Keynote Speaker

Pam CrossAnchor, WCVB-TV News

Awards Host

• Celebrate our dedicated workforce

• Learn new skills at workshops

• Network with your peers

• Dialogue with state officials

• Visit exhibitors to save time and money

• Applaud the state’s caring interests

40th Annual Convention & ExpoMarriott Copley Place Hotel • October 19, 2015

Workshop tracks for all staff!

PR VIDERS’ COUNCILPR VIDERS’ COUNCIL

For more information on these workshops, please see full descriptions inside the brochure or visit providers.org/2015convention

Executive3. Staying on Top of the Latest Nonprofit Financial and Legal

Hot Topics6. Social Franchising as a Growth Strategy16. Collaboration Toolkit17. Chat with the Commissioners: Disability & Community

Services33. Chat with the Secretaries & Commissioners: Public & Mental

Health, Veterans’ Services & Elder Affairs34. Chat with the Commissioners: Children, Youth & Family

Human Resources8. It’s Everyone’s Business: Domestic Violence in the Workplace12. Got Conflict? Deal with Conflict Effectively: Tools for Your

Toolbox19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions30. Learning by Doing: How to Handle a Public Relations Crisis

Management13. Frontline Talent Accelerator15. Communication Solutions: Tools to more Effectively Reach

Your Clients20. The Seeds of an Engaged, Productive Team23. From Sheltered Workshop to a Community-Based

Employment19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions27. Making Presentations and Public Speaking Less Stressful28. Love, Forgiveness & Complex Trauma Conditions

Clinical Programs1. Massachusetts’ Opioid Epidemic: Caring for Clients and Staff4. The Commercial Sexual Exploitation of Boys/ Adolescent

Males & Trans-Identified Youth10. Implementing Evidence-Based Practice Models in Your Agency14. Fostering Social Competence & Confidence in Teens and

Young Adults with Developmental Differences19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions

21. Technology in the Recovery Movement

Administrative & Finance 5. Using Benchmarks to Improve Quality: Providers’ Perspectives 7. Learn to Better Manage Unemployment Claims Processes and

Save Money10. Implementing Evidence-Based Practice Models in Your Agency

11. How to Captivate and Engage Constituents with Your Website 26. New Partnerships in Charitable Giving29. How to Use Data to Make Decisions and Drive Agency

Performance

Wellness9. Introduction to Mindfulness19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions22. Unleash Your Inner Storyteller! Storytelling Techniques That

Get Results31. The Therapeutic Effects of Drumming32. Afro Chi Fitness

D I A M O N D S P O N S O R S

REGISTRATION FORM Early-bird registration available until Thursday, September 10! Standard registration open until Wednesday, October 7!

All early-bird registrations will be entered into a contest to win prizes, including a free night’s stay at the Marriott Copley Place Hotel andvouchers to attend Council trainings! For our group registration form or to register online, visit http://providers.org/2015convention

Mail Registration Form and Payment to: Massachusetts Council of Human Service Providers, Inc., 88 Broad St., 5th Floor, Boston, Massachusetts 02110Voice: 617.428.3637 • Fax: 617.428.1533 • info@providers.org • www.providers.org

REGISTRANT’S NAME

REGISTRANT’S TITLE

AGENCY

ADDRESS

CITY STATE ZIP

PHONE EMAIL

Please indicate workshop selection numbers — select one for each session.

Morning (1 – 17)___________ Afternoon (18 – 34)___________

Please select the type of CEUs you wish to receive (if any):

❑ Social Work CEUs ❑ LADC CEUs ❑ Licensed Mental Health Counselor CEUs

________ Your license number

❑ I would like a vegetarian lunch ❑ My dietary restrictions are: __________

❑ I need the following reasonable accommodations (e.g. sign language interpreter) ______________________________________________________________________________

INFORMATION

Where Boston Marriott Copley Place

110 Huntington Avenue, Boston, MA 02116

617.236.5800 • www.marriott.com

The hotel is wheelchair accessible.

When Monday, October 19, 2015

8 a.m. – 9 a.m. | Registration

8 a.m. – 4 p.m. | Expo

9 a.m. – 5 p.m. | Convention

Registration Council Members, $110 | Non-Members, $165 (Until 9/10)

Council Members, $125 | Non-Members, $190 (After 9/10)

Registration fee includes access to:

Keynote • Workshops • Expo • Continental Breakfast •

Lunch • Reception • Program Book • Materials

CEUs CEUs for Social Workers, Licensed Mental Health Counselors

(for specific workshops), Alcohol & Drug Counselors have

been applied for.

DIRECTIONSFrom the North – Take Route 93 South to Exit 20 B-A toward MassPike/I-90 W. Follow signsfor Albany Street and merge onto Albany Street. After nearly half a mile, turn right onto EastBerkeley Street. After nearly half a mile, turn left onto Tremont Street. After nearly half a mile,turn right onto West Newton Street. After nearly half a mile, turn right onto HuntingtonAvenue / Avenue of the Arts / Rt. 9. The hotel is on the right.

From the South – Take Route 93 North to Exit 16. Take a left at the bottom of the off-ramponto Southampton Street. Continue more than a mile, as Southampton becomesMassachusetts Avenue. Turn right at Huntington Avenue/ Avenue of the Arts / Rt. 9. The hotelis almost half a mile down the street on the right.

From the West – Take I-90 East (Massachusetts Turnpike) to Exit 22 (PrudentialCenter/Copley Square). Take the left exit lane. Once above ground on Huntington Avenue, atthe first set of lights, make a U-turn at West Newton Street and go back on the HuntingtonAvenue / Avenue of the Arts Rt. 9. The hotel is on right.

Parking – Parking is available at the Marriott Copley Place garage. Special rates are available;cars in by 9 a.m. and out by 6 p.m. may park for only $20. Parking is limited, so please plan toarrive early to ensure you receive a space.

MBTA – Take the Green Line (E Line) to the Prudential Center Stop. To park and ride, park atthe Riverside T Station. Take the Green line from Riverside (D line) into Park Street Station andswitch to the E-line for the Prudential Center stop. Riders may also take the Orange Line orCommuter Rail to Back Bay Station or the Green Line to Copley Station, which are in closeproximity to the conference.

Early-bird registration (On or Before 9/10) ❑ Council Member $110 ❑ Non-Member $165Standard registration (After 9/10): ❑ Council Member $125 ❑ Non-Member $190

❑ Non-refundable check enclosed made payable to:

Massachusetts Council of Human Service Providers, Inc.

❑ MasterCard

❑ Visa

CARD ACCOUNT NUMBER & EXPIRATION DATE

NAME AS IT APPEARS ON CARD

CARDHOLDER’S SIGNATURE

METHOD OF PAYMENT

Large Group Discount Information!

Receive 10 % off your total if you

register 10-19 people

Receive 20% off your total if you

register 20+ people

I would like information from the convention partners about:

❑ Human service partners & state

agencies

❑ Educational opportunities

❑ Financial or management consulting

❑ Staffing solutions

❑ Marketing or fundraising

❑ Technology for program or office

needs

❑ Furniture and supplies for office &

program needs

❑ Vehicles, utilities and other facility

needs

Massachusetts Council of Human Service Providers, Inc.88 Broad Street • Fifth FloorBoston • Massachusetts 02110info@providers.org • www.providers.org

40th Annual Convention and Expo40 Years Forward

PRSRT STD

U.S. POSTAGE PAID

BOSTON, MA

Permit No.

10185

Nancy FratesAdvocate and Activist

Keynote Speaker

Pam CrossAnchor, WCVB-TV News

Awards Host

• Celebrate our dedicated workforce

• Learn new skills at workshops

• Network with your peers

• Dialogue with state officials

• Visit exhibitors to save time and money

• Applaud the state’s caring interests

40th Annual Convention & ExpoMarriott Copley Place Hotel • October 19, 2015

Workshop tracks for all staff!

PR VIDERS’ COUNCILPR VIDERS’ COUNCIL

For more information on these workshops, please see full descriptions inside the brochure or visit providers.org/2015convention

Executive3. Staying on Top of the Latest Nonprofit Financial and Legal

Hot Topics6. Social Franchising as a Growth Strategy16. Collaboration Toolkit17. Chat with the Commissioners: Disability & Community

Services33. Chat with the Secretaries & Commissioners: Public & Mental

Health, Veterans’ Services & Elder Affairs34. Chat with the Commissioners: Children, Youth & Family

Human Resources8. It’s Everyone’s Business: Domestic Violence in the Workplace12. Got Conflict? Deal with Conflict Effectively: Tools for Your

Toolbox19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions30. Learning by Doing: How to Handle a Public Relations Crisis

Management13. Frontline Talent Accelerator15. Communication Solutions: Tools to more Effectively Reach

Your Clients20. The Seeds of an Engaged, Productive Team23. From Sheltered Workshop to a Community-Based

Employment19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions27. Making Presentations and Public Speaking Less Stressful28. Love, Forgiveness & Complex Trauma Conditions

Clinical Programs1. Massachusetts’ Opioid Epidemic: Caring for Clients and Staff4. The Commercial Sexual Exploitation of Boys/ Adolescent

Males & Trans-Identified Youth10. Implementing Evidence-Based Practice Models in Your Agency14. Fostering Social Competence & Confidence in Teens and

Young Adults with Developmental Differences19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions

21. Technology in the Recovery Movement

Administrative & Finance 5. Using Benchmarks to Improve Quality: Providers’ Perspectives 7. Learn to Better Manage Unemployment Claims Processes and

Save Money10. Implementing Evidence-Based Practice Models in Your Agency

11. How to Captivate and Engage Constituents with Your Website 26. New Partnerships in Charitable Giving29. How to Use Data to Make Decisions and Drive Agency

Performance

Wellness9. Introduction to Mindfulness19. Using a Health and Wellness App with Young Adults with

Psychiatric Conditions22. Unleash Your Inner Storyteller! Storytelling Techniques That

Get Results31. The Therapeutic Effects of Drumming32. Afro Chi Fitness

D I A M O N D S P O N S O R S