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© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL1
Wipro Limited- An Overview
Q4 2013-14
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL2
Sl. No. Highlights
1 Who We Are
2 What We Do
3 Our Value Proposition
4 Key Enablers
5 Wipro Infotech (India and Middle East Business)
6 Awards and Accolades
7 Our Brand and Values
8 Sustainability Initiatives at Wipro
Agenda
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL3
Who We AreIntroduction
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL4
Bn Revenuein FY 2013-14
(IT Services + IT Products)
$ 7.3Active Global
Clients(150+ fortune 500
customers)
986* No.1*Countries(175 cities across 6
continents)
59**
Sustained Growth
Partner to IndustryLeaders
Leaders Global Presence
Workforce
146,053+*Most Ethical
Company
*Recognized as ‘One of the Most Ethical Companies’ by Ethisphere Institute 2014
Winner of the CIO-100 2013 Award
#2 in Newsweek Ranking of Global 500 Green Companies. Ranked #1 in IT sector Globally
**Figures based on Q4 results 2013–14 for Global IT Business (IT Services and IT Products)
Wipro Today…
Attracts theBest Talent
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL5
Our Key Milestones
2013
2000
1984
1980
1945
Wipro Ltd. demerges its ‘Diversified Business’ into a separate company to be named ‘Wipro Enterprises Ltd’. Wipro Ltd. to focus exclusively on IT Business
Wipro listed in the NYSE and enters the BPO business
Wipro enters the IT Software business
Wipro enters the IT hardware business
Incorporation of Western India Vegetable Products Ltd
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL6 Deck expiry by 08/15/2014
Our Global Presence & Revenue BreakupGlobal Delivery Centers, BPO and Sales Offices
* Figures based on Q4 results 2013–14 for Global IT Services
49.8% 29.4% 8.6% 12.2%Americas Europe India & MEAsia Pacific & Other Emerging Markets
Canada
Mexico
USA
ColombiaTrinidad & Tobago
Brazil
Chile
Argentina
New Zealand
Australia
Japan
South Korea
Taiwan
Philippines
IndonesiaMalaysia
Singapore
Thailand
Cambodia
India
China
Bhutan
Hong Kong
Sri Lanka
SwazilandSouth Africa
Zambia
Kenya
UgandaRwanda
Nigeria
Egypt
Saudi Arabia
Qatar
OmanUAE
Kazakhstan
Denmark
Finland
Norway Sweden
Turkey
HungaryRomania
Czech RepublicIrelandUK
Netherlands
Germany
BelgiumLuxembourgFrance
PortugalItaly
SpainSwitzerland
Austria
Poland
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL7 Deck expiry by 08/15/2014
Growth of IT Services businessIT Services Business has grown at a CAGR of 14% in the last 7 years
* FY10 onwards, the numbers are in IFRS, while the past is in IGAAP
* Each year revenue doesn’t include IT Product revenue
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14
2611
3647
4323 4390
5221
59216218
6618
Wipro IT Services Revenue in USD Mn
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL8 Deck expiry by 08/15/2014
Business Unit Revenue DistributionBusiness Unit Distribution
Retail, Consumer Goods &
Transportation
Energy, Natural Resources, Utilities and Engineering &
Construction
Global Media & Telecom
FinancialServices
Manufacturing & Hi-Tech
Healthcare, Life Sciences & Services
10.6%18.0%
14.5%26.8%
16.2%13.9%
Column12
* Figures based on Q4 results 2013–14 for Global IT Services
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL9 Deck expiry by 08/15/2014
Service Line Revenue Distribution
* Figures based on Q4 results 2013–14 for Global IT Services* R&D and Consulting business revenues are overlapping with Service Line Revenues
7.6% 7.2%
31.7%
24.9%
19.9%
8.7%
9.5%
19.0%
25.0%
31.8%
7.1%
7.6% Product Engineering Solutions
Analytics and Information Management
Business Application Services
Global Infrastructure Services
Application Development and Maintenance (ADM)
BPOR&D Business - 10.2%
Consulting - 2.4%
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL10
What We Do
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL11 Deck expiry by 08/15/2014
Strategic Business Units and Service Lines
Advanced Technologies
Business Consulting
Analytics & Information Management
Business Application Services
Global Infrastructure Services
Business Process Outsourcing
Managed Services
Product Engineering Solutions
Banking, Financial Services
& Insurance
Retail, Consumer Packaged
Goods, Transportation & Government
Manufacturing& Hi-Tech
Healthcare, Life
Science& Services
Energy, Natural
Resources Utilities and Engineering
& Construction
Global Media & Telecom
Industry Verticals
Serv
ice
Line
s
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL12 Deck expiry by 08/15/2014
Engines Of GrowthGrowth Markets Continental Europe
8400+ onsite employees supported by 20,000+ from offshore locations
Enabling 250+ customers globalize and transform their business
processes
40 offices & 27 delivery centers catering to local and global customers
*APAC region doesn’t include India & Middle East
Offices: 13 Delivery Centers: 11 No. of People: 4000 + Started Operations in
2001
Offices: 5 Delivery Centers: 4 No. of People: 1100+ Started Operations in
2006
APAC*
LATAM
Offices: 8 Delivery Centers: 3 No. of People: 800+ Started Operations in
2002
Offices: 3 Delivery Centers: 5 No. of People: 160+ Started Operations in
2006
DACH
NORDIC REGION
Offices: 2 Delivery Centers: 2 No. of People: 250+ Started Operations in
2003
Offices: 3 Delivery Centers: 1 No. of People: 300+ Started Operations in
2003
FRANCE
BENELUX REGION
Offices: 4 No. of People: 1600+ Started Operations in
2007
AFRICA
Offices: 2 Delivery Centers: 1 No. of People: 300+ Started Operations in
1998
JAPAN
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL13 Deck expiry by 08/15/2014
Key Enablers in Growth
Key Enablers in Growth Markets & Continental Europe
Focus on Customer Centricity
Enabling customers
Differentiate at the front
Helping customers
Standardize at the core
Local Country Delivery Strategy
Processes ensuring regional
Compliance
Local Skills Development & Community
Initiatives
Enabling customers Globalize and seamless entry into new markets
Creation of a Future Cadre with a strong talent
pool
Localization of Operations ensuring business continuity
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL14 Deck expiry by 08/15/2014
Business Consulting
Business Transformation Services
Change Management
Functional excellence (e.g. SCM, CRM, HR, FA, etc)
Process Excellence
Technology Transformation
Enterprise Architecture, Governance Risk & Compliance, Lean, IT Planning & Governance
Define and Implement a highly customer centric and flexible enterprise – 21st Century Virtual Corporations Process Design Leveraging Lean Tenets – to
optimize business processes
Technology Innovation – applying new technology like Cloud, Mobile, Predictive analytics
Asset Evaluation and Optimization
Next Generation Partnering
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL15
Global Software & Entertainment Company
CASE IN POINT
Redesigned entire global supply chain for physical products using leading edge analytics and supply chain segmentation matching hundreds of products to customers based on cost and velocity. Developed a new operating model, process design and IT Platform (APO)
Top line revenue increase 2-4% ($250m-$400m)
$250m reduction of obsolete inventory
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL16 Deck expiry by 08/15/2014
Advanced Technologies
A D VA N C E D T E C H N O L O G I E S
MobilityCloud Social Analytics Smart Sensors
H a r n e s s i n g T h e P o w e r To D i s r u p t
Repurposing & Optimizing Our Clients’
Technology Investments
Creating Seamless Customer Experiences
Transforming Our Clients’ Businesses
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL17
A Large Education Solutions Provider
CASE IN POINT
Wipro successfully managed the cloud transformation journey of a large US-based Education Solutions Provider
Proposed a pay-per-use model which resulted in upwards of 30% cost savings while providing enhanced scalability to meet future requirements: Migrated 5 business critical applications (that
generate USD 160 million in revenue) onto the Amazon Cloud
Shifted to Managed Services – enabled 24x7 monitoring and management of Infrastructure and Security
Wipro took end-to-end ownership by selecting the right Platform, Infrastructure, Technology and Partners
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL18 Deck expiry by 08/15/2014
Business Application Services
Business Collaboration,Content & CX
EnterpriseApplicationServices
EnterpriseBusiness
Integration
Enterprise SecuritySolutions
TestingServices
Enterprise Architecture
Enhancing customer experience with Digital Marketing solutions
Standardize operations with ‘Resilient -By-Design’ Business Processes
Business agility through process velocity and integrated ecosystems
Business Application Services
E n - R o u t e t o t h e ‘ D i g i t a l E n t e r p r i s e ’
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL19
Manufacturing IndustryCASE IN POINT
Wipro helped streamline a disjointed purchasing processes for USD 50Bn+ purchasing spend. Procurement handled by 30+ systems. Implemented solution addressing the need for strong focus on contract visibility and compliance.
Increase in spend visibility across 30+ plants. Spend management brought under central control and contract, resulting in reduction in spend upto USD 1 Bn
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL20 Deck expiry by 08/15/2014
Analytics and Information Management
Advanced Analytics Solutions targeted to CMO, CFO, CRO etc. Customer Life Cycle Management, Finance
Performance Management, Risk & Compliance etc. (over 40 models developed)
Integrated play across process, data and applications
Managed service models Continuously develop Analytics Solutions Holistic KPI driven performance management for
business
Analytics driven business transformation initiatives Business objective focused initiatives - exploiting a
consistent Information infrastructure Complete Analytics & Information Management
outsourcing services
ValueDelivered
Key FocusAreas
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL21
Leading Life Insurance Company
CASE IN POINT
Wipro enabled one of the world’s largest insurance groups to prevent subrogation leakage and bring it at par with industry.
Subrogation leakage prevention close to 10 million Euros
Identification of missed recovery opportunities of approximately 150 million Euros
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL22 Deck expiry by 08/15/2014
Business Process Outsourcing
I am delighted to tell
you that we have
absolutely smashed
the debtors and
cash targets given
to us by Global
Services…..
Head of Global Billing, UK Telecom Giant
23
Enhance Business Alignment Drive Transformation Focus on “Value Creation” Measure Success Across all aspects of our operations.
1 Driving process optimization…..
…… standardization and automation through Base)))TM – An integrated suite of BPO tools
One view across interfaces Analytics led process transformation Self Service solutions
Value Delivered
Back Office Transformation
Innovating the Front Office
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL23
Large Retail ChainCASE IN POINT
Wipro is engaged in a multi-tower back-office transformation initiative with one of the world’s largest electronics retailer.Wipro Base)))™ leveraged as a back-office transformation driver
55% in financial period close times
64% reduction in cycle time of AP process
5-7% procurement cost savings through spend optimization
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL24 Deck expiry by 08/15/2014
Global Infrastructure Services
Business - IT alignment
Variabilization of IT Agile IT
Total Infrastructure Outsourcing: End-user computing, network services, datacenter services, security
Delivering Compute, Storage, Network resources on tap from Cloud
99.95% availability of IT infrastructure spread across the globe through Remote Management from Global Command Center (GCC)
Data Centers across US, Europe and Asia Pacific
Variabilization of IT Asset Lite approach Cloud Approach
Value Proposition
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL25
Global Energy CompanyCASE IN POINT
Wipro enabled public cloud adoption for key IT infrastructure systems to reduce provisioning time from four months to real time, & benchmark use public cloud services
Public cloud adoption saved 35% in capex and improved demand management
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL26 Deck expiry by 08/15/2014
Product Engineering Solutions (PES)
Creating Richer Lives for Humans on the Move with Intelligent products
Evolving the ecosystem with partners & customers
User Expectation Collaboration Architecture Implementation
Cinemascope
Multiscreen Experience
Anytime Content
Cloud, Mobility, Analytics
Semiconductors,Sensors, Middleware
Manufacturing Execution Systems, Product
Lifecycle Management
InterconnectivityArchitecture
Smart Audio / Video Engine
Optimal Communication Subsystem
Quick Sync, Playback
Jerk Free Audio/Video
Quick Download from Anywhere, Anyplace
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL27
Christmas TV for OEM with
Semi-conductor Major
CASE IN POINT
Delivered the world’s first consumer cinemascope plus 3D TV.
Connected TV stacks way ahead of their time. Seamlessly integrates third party applications for feature-rich functionalities. Manages lifecycle, minimize resource consumption and simultaneously executes applications
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL28 Deck expiry by 08/15/2014
Managed Services | ServiceNXT
Value Propositions
Integrated & Comprehensive
ServicesEfficiencies
FlexiblePricingModels
Business Visibility
Transformation
2
3
4
5
1
Application & Infrastructure Managed Services
Security Management Cloud Management Services
Standardized Processes for Assured Services
Wipro IP, Tools & Platforms Continuous Improvements & Cost
takeout
Multiple Engagement Models
Opex Models Variability linked to
Business Growth Infrastructure as a
Utility
Move from SLAs to BLAs Service Prioritization based on Business Needs Verticalized Solutions
Saasification, Cloud Enablement
Application Portfolio Rationalization
Technology Refresh Process Transformation
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL29
Integrated Service Offering to a Leading US Based Mail &
Document Management Firm
CASE IN POINT
Wipro with its comprehensive & integrated service expertise managed 13 ITIL services in infrastructure, application & security areas for a client operating at mega scale
100,000+ systems including desktops, laptops, servers, VOIPs, mobile devices (cumulatively 1.5 Petabytes storage)
Managed 520+ applications an average of 800 monthly changes and 600+ annual enhancements
BLA measuring ‘Success rate’ of the involved business process recorded 99.94%, exceeding client’s expectations
‘Average response time’ BLA reduced by 33% indicating integrated service’s success
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL30
Our Value PropositionDo Business Better
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL31 Deck expiry by 08/15/2014
Wipro’s Business Strategy FocusesOn Customer Value Maximization
Shareholder Value
Value Drivers Transformation Themes
TransformationInitiatives
Increase RevenueReduce Operating
Costs
Differentiate at the Front
Standardize at the Core
Client Centric Go-to-market Structure
Deep Industry & Advanced Technology Focus
Integrated Consulting Capability
Process Assets
Automation & Non Linear Models
Technology Accelerators’
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL32 Deck expiry by 08/15/2014
“Do Business Better”
Our Transformation Themes Help Customers
Differentiation at the Front Standardization at the Core
Differentiate and Grow your
Business
Run an Efficient Standardized
Core
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL33 Deck expiry by 08/15/2014
DifferentiationWe are Helping Deliver “Differentiation at the Front” for Our Customers
For a large city state: built an integrated view of passenger movement making public transport more convenient for commuters while achieving 99% reduction in time required to process queries
For a leading North American Bank: Digital Channel Transformation resulting in 33% increase in product sales in five months
For a global Telecom Equipment company: Delivered a product with sales of over 20K units/year for a next generation switching product through robust design and build coupled with emerging market customer insights
For a leading European Consumer Goods company: Increased effectiveness of the $1.6 Billion trade promotions spend through predictive analytics
For a large US Retailer: delivered $150 Million addition to the top line and over $75 Million improvements in profits in the last 12 months through reduction in Lost Sales & enhanced Coupon Redemption Rate
Differentiate and Grow your Business
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL34 Deck expiry by 08/15/2014
Standardization
Run an Efficient Standardized
Core
For a leading Asian service provider of semiconductor packaging and distribution solutions: Enabled savings of $1.3 Million USD by transformational outsourcing and consolidation of IT operations
For European utility: Reduced the infrastructure and application management costs by 32% through application and infrastructure managed services
For a leading retailer: Multi-tower back-office engagement leading to process improvements resulting in $23.5 Million in cost savings and 64% reduction in cycle time of the accounts payable process.
For Global telecom vendor: Co-sourcing to grow business & enhance non-core activities leads to operational and financial process harmonization resulting in 71% cycle time reduction for Order Management (EMEA) and 43% reduction in supplier dispute queries for Finance
For a large European bank: Process simplification & standardization in record time of 18 months, creating one of the largest banks in the region and achieving synergy benefits of £2 Billion
We are Helping Deliver “Standardization at the Core” for Our Customers
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL35
Key Enablers
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL36 Deck expiry by 08/15/2014
Our Key Enablers
Collaborating with customers to ‘Do Business Better’
Differentiated Client
Engagement
Deep Industry Insights
Standardization of Delivery
Innovation Network
Strategic Partnerships
Culture
Differentiation at the Front through
industry and client insight
Uncovering key characteristics of
industries and offering unique
solutions
Delivery models targeting faster,
efficient and business aligned
KPI’s
Engage, retain, develop for
enabling transformation. Investment in
next gen technologies
360 deg relationship; Collaborative offerings and
innovation with product partners
Collaboration with customers; employees; partners and community
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL37 Deck expiry by 08/15/2014
Differentiated Client Engagement
Increase Value Delivered impacting
Revenue & Customer to 60%
Cost 40%
Differentiation at the Front
Deep Industry Focus Advanced Technology Focus
Integrated Consulting Capability
Client Centric GTM
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL38 Deck expiry by 08/15/2014
……address competitive dynamics, regulatory changes and leverage advances in technology to
compete and thrive in their sector
Deep Industry Insights
Strategic partner to most of the Top 5 companies across key industries
Industry Process Solutions effecting business change
Business Process architecture & process assets across value chain
Models / Frameworks to Identify and Outsource Non-Core processes
Rationalization / Optimization of processes applying ‘Lean’
INDUSTRY ADVISORY GROUP
…..by a team of experts with years of direct, frontline expertise…..
Wipro is a partner who
understands our industry…
partnered us successfully to
create ePedigree serialization &
other key mobile solutions…
George Kuntz, Head, Pharma Supply Chain IT, Cardinal
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL39 Deck expiry by 08/15/2014
Simplification & Standardization of Delivery
Next Generation Managed Services
Analyze
“STANDARDIZATION AT THE CORE”is Being Enabled by Our Repository of Process Assets
Eliminate Work
Automate Work
Standard Operating Procedures
Knowledge Bases
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL40 Deck expiry by 08/15/2014
Innovation Network
STRATEGIC BUSINESS UNITS
Business Solutions Technology IPs Processes Business Models
Cloud
Social Computing
CollaborationGreen
Analytics
Mobility
INNOVATION NETWORK
CustomersExternal Innovation
Industry Forums
Wipro CoEs Academia Partners
Solutions Market View Research Co-InnovationInsightNext Gen IPs
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL41 Deck expiry by 08/15/2014
Technology Themes for Innovation
Business value from imperfect data
New age processing techniques
Analytics using enterprise & social data
Understanding and visualizing in the context of domain
Data Scale & Intelligence Augmentation Smart Systems Immersive Experience
Environmental awareness Contextual interaction Adaptive response Autonomous systems
Man Machine barrier Digital Consumerism Convergence of physical &
digital world Collection of crowd sourced
economy
Ubiquitous EnterpriseNext-Gen Materials & Manufacturing
Systems of efficiency to systems of effectiveness New age software development methodology Multi Channel and Hyper personalization Always “on” & variable functionality
Business value from imperfect data New age processing techniques Analytics using enterprise & social data Understanding and visualizing in the context of
domain
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL42 Deck expiry by 08/15/2014
Strategic initiatives across Cloud, Analytics, Mobility
Improved customer penetration and global go-to- market
Co-innovation and Co-creation of Solutions
Emerging Market Focus – reverse innovation of products
Synergistic Partnership ecosystem for the future –
Sell To, Sell With, Co Innovate
Strategic Partnerships
Mega-alliance strategy places
Accelerate Innovation Increase RoI Industry
Expertise Trusted Network Emerging Technology
STRATEGIC ALLIANCE PORTFOLIO
‘STACKS’Wipro in a unique position in the world of consolidating
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL43 Deck expiry by 08/15/2014
Culture
Over 20% employees outside India
Across Geographies 101 plus Nationalities 31% women
Diversity 38% local nationals
(46% of sales team) Atlanta Center - 95% +
locals
Localized
Leadership Programs Talent Acquisition: Mission10X, WASE KM processes - Winner of MAKE Awards
Best in Class Practices Customer Centricity, Process
Excellence (Lean, Six Sigma), Quality Systems (CMM, CMMI certified)
Business Excellence
Recognized as the Most Ethical company by Ethisphere Institute 2014 Ranked 2nd in the Workplace Diversity & Inclusivity category in India's Best Places to Work For Study -
2012 conducted by Great Places to Work Institute. Ranked as the top 'Global R&D Service Provider', for the third successive year by Zinnov Management
Consulting Pvt. Ltd. BPO Excellence Award for Outstanding Work in Utilities Company in UK
Recent Awards
People
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL44 Deck expiry by 08/15/2014
CultureCollaboration across the ecosystem to match and exceed customer expectations
Communities
Partners
Customers
Investing in our Customers’ Ecosystem!
CustomersAccelerating innovation in products Joint Solution Development
Partners
World Economic Forum; IEEE; Knowledge @Wharton etc. - business, technology, academic and scientific communities
Global Impact Award for success in job creation and positive impact on Atlanta's economy in 2009
Communities
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL45
Wipro Infotech
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL46 Deck expiry by 08/15/2014
Wipro Infotech - Division of Wipro Limited
The India & Middle East business of Wipro Ltd.
12 + years in Middle East
22 offices and 170 service locations in India
Presence in the Middle East : UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait with 43 remote locations in KSA
15, 258 + employees in India
1083 employees in ME & KSA
Dedicated GTM and customer engagement
Strong localization in Middle East
Won the Frost & Sullivan ‘Green Manufacturing Excellence Award’ for 2013
Won the coveted CIO Choice Award 2014, in 3 categories this year Managed IT Services, Enterprise Infrastructure Automation Services, Managed Security Services
Ranked No.1 in the overall Network integration market share in India for 2011-12 by Voice & Data
Wipro Enterprise Data Centre receives LEED India GOLD award for New Construction
No.2 in IT Services in India & Top 3 among all IT vendors in UAE 2011
Rankings
12 3
People Presence
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL47
Govt. &
Defence
Wipro Infotech & GlS: Integrated Service Offerings
Industry Verticals
Banking, Financial Services
& Insurance
Retail, Consumer Packaged
Goods, Transportation
Manufacturing& Hi-Tech
Healthcare, Life Science &
Services
Energy, Natural
Resources Utilities and
Engineering & Construction
Global Media &
Telecom
Serv
ice
Line
s
Business Consulting
Advanced Technologies
Business Application Services
Analytics & Information Management
Business Process Outsourcing
Global Infrastructure Services
Product Engineering Solutions
Managed Services
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL48 Deck expiry by 08/15/2014
Wipro Infotech Today…
12 3
No. 2 IT services in India No. 3 IT services in UAE Top 3 among all IT vendors
in UAE and No. 1 in SIS
Rankings
Largest System Integrator solution (SIS) provider; including Service & products with Vendor plural stacks
Forging strong relationship with customers in the region
12+ years of partnerships in the Middle East
Customers across segments Government, Banking, Telecom, Financial Services, Oil & Gas, Manufacturing, Retail, Enterprise
Growth
Client engagement - Achieved Net Promoter Score of 45.6 in 2012 – 13, up from 24.5 in the previous fiscal. The pulse score was recorded at 5.95 in Q1 (up from 5.74 in FY 2012 -13)
Achievements
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL49
Awards and Accolades
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL50 Deck expiry by 08/15/2014
Awards & Accolades
Named as a World's Most Ethical Company by Ethisphere Institute for the third successive year, 2014
Wipro Limited recognized as Champion of Women's Empowerment Principles with 2014 Leadership Award
Recognized as a winner of the Global, Asian and Indian MAKE (Most Admired Knowledge Enterprise) awards for 2013
Won the coveted CIO Choice Award 2014, in 3 categories this year: Managed IT Services, Enterprise Infrastructure Automation Services, Managed Security Services
Recognized as a best in class outsourcing and consulting service provider for 2014 by ‘Consumer Goods Technology’ Readers
Selected as Dow Jones Sustainability Index, World member for the 4th Consecutive Year
Ranked #1 in India 2013 ranking of Carbon Disclosure Leadership Index (CDLI)
Ranked 11th in the first edition of INTERBRAND'S 'Best Indian Brands' study, 2013
Won the 2013 ITSMA Gold award in the category of “Marketing with Social & Digital Media’
Wipro won the CIO-100 2013 Award
1
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL51 Deck expiry by 08/15/2014
Awards & Accolades
Awarded Bronze class distinction in 2014 RobecoSAM sustainability yearbook
Achieves 'A' level on the CDP's supplier climate performance leadership index (SCPLI)
Ranked #2 in the Global 500 listing of Newsweek’s Green Company Rankings 2012
Ranked Thought Leadership "Best-In-Class" in the CEB TowerGroup Outsourcing Technology Analysis Report 2012
Won NASSCOM Corporate Award for Excellence in Diversity & Inclusion, 2012
Rated #2 IT services in India by DQ magazine, 2011 Ranked #1 in the 18th edition of the Greenpeace "Guide to
Greener Electronics" rankings in its first appearance in the list
American Society for Quality recognizes Wipro BPO with the Best Project with "Organizational Impact" award
Global Telecoms Business recognizes Nokia Siemens Networks and Wipro with the ‘Wholesale Service Innovation Award 2013' for their unique IT R&D Partnership Project
2
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL52
Wipro Brand and ValuesValues | Vision | Brand | Innovation | Good Citizenship
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL53 Deck expiry by 08/15/2014
Wipro
Brand Wipro
Good Corporate Governance
People Excellence
InnovationBusiness Excellence
World Class Infrastructure
View on Good Citizenship
Values
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL54 Deck expiry by 08/15/2014
What is Wipro All About1
Values Are a bedrock of our culture. They guide our
behavior Are like a lighthouse that guides our ship
through the choppy waters of global business environment
Good Corporate Governance Is more than just adherence to the Statutory
& Regulatory requirements It is about focusing on the Voluntary
Practices to achieve the highest levels of transparency & propriety
People Excellence
Is what make Wipro an organization with – mind & body and heart & soul
Team Wipro is the nucleus that makes Wipro a vibrant powerhouse of growth & innovation
© 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL55 Deck expiry by 08/15/2014
What is Wipro All About2
Innovation Includes applying thought in viewing innovative ideas
through the lens of practicality, in order to deliver value to the end-customer. It is about transforming ideas into business results
Infuses newer ideas & newer ways of doing things into all parts of the organization
Business Excellence Wipro Way is a company-wide, unified framework of
excellence aimed at understanding our end customer’s needs (value) & aligning our efforts & output to those needs
It is a multitude set of things that we do in a “unique, interconnected way” that lends us a distinct, long-term competitive value creator for clients
It is a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our customers
Brand Is a significant asset that drives enormous value into our
businesses. It helps bind the various businesses, across geographies, into a single corporation
Today, the Wipro brand is one of the more familiar & respected brands
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What is Wipro All About3
World-Class Infrastructure Facilitates the free flow of information, which is
a driver of change in the global business environment
It provides Wiproites a conducive work environment to deliver results at their productive best
Wipro’s View of Good Citizenship As a good socio-economic citizen of the world, Wipro
is responsible for its Business, Ecology and Society / Community
Business with Integrity: Good Governance to achieve the highest levels of transparency & propriety
Ecological Sustainability: Acting with sensitivity towards the ecology helps us do business in an eco-friendly manner
Social & Community Initiatives: Contribute to the local communities we operate in. Catalyzing systemic improvement in education
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Evolution of the Brand Wipro
1945 - 79
1979 - 90
1990s
2006
1998
WIPRO
2013
1945 - 79
Founded in Amalner; Named as ‘Western India Vegetable Products Limited’
Sunflower Vanaspati, 787 laundry soap
Diversified into Hydraulic Cylinders & Fluid Power
Western India Products Ltd
1979 - 90
Corporate name ‘WIPRO’ (Western India Products Ltd) (1979)
+ Finance, Shikakai , IT Products, Baby Care & Wipro GE
1990-97
+ IT Services, Lighting
Infrequent & Inconsistent use of the logo ‘W’
Non standard use of the ‘Wipro’ name
Clear need felt to leverage the brand name across businesses
1998
New Brand identity
The Brand Promise “Applying Thought” - Wipro’s commitment & credo - common position to integrate the diverse products & services
2006
Global presence e.g. acquisition of Unza, Infocrossing, Hydrauto, etc.
Expanding into new lines of business e.g. Clean energy, Water reuse, etc.
2013
Wipro Ltd. announces demerger of ‘Diversified Business’ into a separate company to be named Wipro Enterprises Ltd. Wipro Ltd. will focus exclusively on IT Business.
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Brand Identity Elements1
The 3 indivisible elements of the Wipro Brand Identity…
Connotation : The ‘Rainbow Flower’ as being – Dynamic & Energetic,
Multifaceted, Large & Diversified, Innovative and Vibrant
‘WIPRO’ – being the name of the organization ‘Applying Thought’ as being – Powerful, Intellectual, Futuristic,
Mature & Committed to Innovation
1. ‘Rainbow Flower’ - Significance of the colours :
Green Fields, Prosperity, Freshness, Growth, Youth
Yellow Sun, Warmth, Vitality, Aspirations
Red Blood, Life giving, Dynamic, Auspicious
Violet Intelligence, Innovation, Mystery
Blue Sky, Sea, Transparency, Natural The Rainbow Flower symbolizes the energy of our diversity, the dynamism of Team Wipro and the Yin-Yang balance we strive
for.
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Brand Identity - Elements2
A unique handwritten creation to reflect Wipro as a humane corporation
The typography is a scaled grid
Is Wipro’s commitment & credo Dimensions
Thinking for the customer Application of Thinking Continuous Application
Along with the Rainbow Flower, it is a commitment to uphold the Wipro values in our quest to deliver Innovation, Quality and Superior Value to all our stakeholders
2. ‘WIPRO’
3. Applying Thought
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Wipro Brand Personality
A trustworthy, capable, humane and successful organization
Focused on consumer needs and offers various products, solutions and services that fulfill these needs,
While doing so it is sensitive to the social, economic & environmental imperatives of the country it operates in.
A competent, honest & significant business-partner & employer That places a premium on long term,
mutually beneficial relationships and offers strong growth opportunities with an inspiring work & business atmosphere.
- Ranked as the 5th most-admired Indian corporation in the Asia 200 survey by The Wall Street Journal Asia- Named as a World's Most Ethical Company by Ethisphere Institute for the third successive year, 2014
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Key Dimensions of Wipro’s Corporate Governance
Accountability Corporate Internal Audit Function Directly
Reports to the Audit Committee Chief Risk Officer and Ombudsperson
reporting to Executive Director & CEO, Executive Director & CFO, and Audit Committee; Risk team spread across verticals
Among First Indian Companies to adopt Sarbanes Oxley Act’s Certification Process in India
Independence Majority of the Board comprised of
External Directors (10 out of 13) Audit, Risk and Compliance Committee,
Board Governance & Compensation Committee comprise of entirely Non-Executive Independent Directors
Corporate Social Responsibility “Wipro Cares” contributions to society –
through education, extending human touch and facilitating employee involvement in community
Wipro Applying Though in Schools (WATIS) - an initiative for creating capacity on the ground for systemic reform in education. (Primary & Elementary School)
Transparency Timely, adequate & equivalent access to information to
all stakeholders First Indian Company to publish consolidated and
segmental accounts Disclosure when Exchanges are closed (both in India
and the US)- during non trading hours Announcement of quarterly audited financial results
within 15 minutes on approval by the Board of Directors
Early adoption of standards (e.g. AS30/ Hedge Accounting)
Early adoption of IFRS Filing with SEC in line with US registrants Quarterly audited accounts with no qualifications Quarterly & annual results sent by email to
shareholders
WIPRO Corporate
Governance
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Sustainability Initiatives at Wipro
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Sustainability Initiatives at Wipro
Wipro’s Sustainability
Framework
Minimize Wipro’s internal footprint on energy, water and waste
Ecological
Promote employee diversity, empowerment
& continuous learning
Workplace
Work jointly with education & civil society networks on sustainability programs
Education & Community
Provide products and solutions that enable
customers to become greener
Customer Stewardship
Collaborate with suppliers to help them become more sustainable
Supplier
Shape policies by engaging
with government, NGOs & industry networks
Public Regulation & Policies
W i p r o ’s S u s t a i n a b i l i t y F r a m e w o r k
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Ecological Sustainability
30% of the total water consumed in 24 of our
major locations is recycled using sewage treatment plants for landscaping and sanitation
20,000 KL of rainwater is harvested in our campuses. 25% of this is used within the facility and 75% is recharged to the ground
Biodiversity Programs launched at two large campuses to convert them into biodiversity zones
Businesses will have to rapidly redesign value chains to increase efficiency / reduce consumption and dependence on ‘constrained resources’
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Workplace Sustainability
Employee Diversity
455 People with disabilities in the workforce9.3% of workforce is Non-Indian
Workforce from 101 Nationalities
30.7% women
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Education & Community
Issues of deep systemic reform in India’s education
ecosystem
Education
Wipro Applying Thought in Schools (WATIS)
Through a network of 30 partners, reaches 2000+ schools across the country
Mission 10X a not-for-profit trust
Works with 700+ engineering colleges across 20 states, reaching 10000 faculty
Earthian Sustainability programs for
schools and colleges
Affordable healthcare and other community services
by use of technology
Digital Inclusion
ARISE Applied research and
system prototyping activities in low cost applications across domains
Rural connect Common Services Center
for Rural Communities program
Connected Mobility Solutions
Provides broad solutions platform to tackle computational needs across various domains
Long term disaster rehabilitation and issues of
health, education and environment
Community Care
Wipro Cares a not-for-profit trust
Works with proximate communities through partners in four core areas – Education, Healthcare, Environment and Disaster Rehabilitation
C o m p r i s e s
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Customer Stewardship
Green IT InfrastructureServices that target IT’s own
footprint
Managed Energy Services
IT platform-based remote energy management services
Process OptimizationIncludes supply chain, dematerialization and inventory efficiency
Smart GridsIT solution for enabling smart
grid infrastructure
IT for greenProducts and services that enable GHG reductions for the balance
98%
Green ProjectsGreen buildings, utility scale
solar, cooling and lighting efficiency consulting
Green Data CentersDeliver 10-15% more energy
efficiency
Disruptive TechnologiesCloud and Mobility
offerings
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Supplier Sustainability
EthicalWipro expects its suppliers to adhere to similar standards of ethics and integrity as itself
EcologicalWe expect suppliers to supply products and services that exceed environmental standards and to establish a program of ecological sustainability in their own operations
LocalWe encourage sourcing from the local economy. 50% of construction materials are sourced locally.87% of our supplier base, accounting for 77% by procurement value is from India
ResponsibleWipro expects its suppliers to adhere to principles of human rights, employee welfare, health and safety, minimum wages and maximum working hours
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Public Regulation & Policies
Wipro’s Advocacy on Sustainability
Wipro’s actions on political advocacy on and around climate change involve
Public ForumsWorld Economic Forum
(Davos), India Economic Forum
Direct Engagement with GovernmentBudget inputs provided every year, Papers on ‘Inclusive Growth’ and ‘Green IT’
Industry NetworksConfederation of Indian Industry (CII) Mission for Sustainable Growth, CII
Climate Change Council
Public DisclosureWipro Sustainability
Reports, CDP, Annual Report
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Wipro Sustainability ReportsPassionate about Transparency in Disclosures
‘A’
Our report has been rated ‘A’ for the
sixth successive instance based on a
rigorous external audit by the globally
renowned provider of sustainability
assurance services like DNV AS &
SGS. The rating represents the
maximum level of disclosure.
6 editions of sustainability reports have been published.
Digital Report:www.wiprosustainabilityreport.com
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Wipro Sustainability | Awards & Accolades1
Ranked #1 in the 18th edition of the Greenpeace "Guide to Greener Electronics" rankings in its first appearance in the list
Recognized by the Ethisphere Institute, as one of the 2014 World's Most Ethical Companies, for the third year in a row.
Wipro selected as Dow Jones Sustainability Index, World member for the 4th time in a row
Also selected as DJSI Emerging Markets Index member for the 2nd time in a row
Only Indian company to find place in both the indices
Ranked #1 in Indian 2013 ranking of Climate Disclosure Leadership Index (CDLI) for the last two years
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Wipro Sustainability | Awards & Accolades2
Featured in the Greenpeace Cool IT Leaderboard rankings for the third consecutive year. Ranked 5th in 2013
Earned “Sustainable Plus”, the world's first Corporate Sustainability Label by Confederation of Indian Industry (CII)
Ranked #2 in Newsweek Ranking 2012 of Global 500 Green Companies. Ranked #1 in IT sector Globally
Selected as India’s Role Model Organization for the NCPEDP - Shell Helen Keller Awards 2012
Awarded Bronze class distinction in 2014 RobecoSAM sustainability yearbook
NASSCOM Corporate Award for Excellence in Diversity & Inclusion 2012
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Sustainability at Wipro
20,000KLRainwater harvested
30%Water recycled
91%Total Waste recycled
19LEED rated facilities
30% Reduction in electricity consumption intensity over
last 5 years
22 Campuses certified for EMS – ISO14001 & 20
for OHSAS 18001
2 Integrated campus biodiversity programs
launched
WIPRO LEADER IN SUSTAINABILITY
Nationalities in Wipro’s workforce101
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