PPT 11 Quality Management

7/25/2019 PPT 11 Quality Management

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Quality Management

Session 11


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https://www.youtube.com/watch?v=guJ4I!"#e$

https://www.youtube.com/watch?v=%a&h'4I()m*
https://www.youtube.com/watch?v=guJ4I3O8DeUhttps://www.youtube.com/watch?v=guJ4I3O8DeUhttps://www.youtube.com/watch?v=guJ4I3O8DeUhttps://www.youtube.com/watch?v=guJ4I3O8DeUhttps://www.youtube.com/watch?v=guJ4I3O8DeUhttps://www.youtube.com/watch?v=guJ4I3O8DeU


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WHAT IS QUALITY?


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+he Quality (u,us - wa, #eming

1900-1993

1986

Quality is

uniformity and

dependability

Focus on SPC

and statistical

tools

14 Points for

management

PDCA method


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+he Quality (u,us - Joseph Ju,an

1904 - 2008

1951

Quality is

fitness for use

Pareto Principle

Cost of Quality

eneral

management

approach as !ell

as statistics


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+he Quality (u,us 0 hilip2,osby

Zero Defects

Conformance to

specifications

Prevention

management

14 points ofquality

management

1926 - 2001


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3

2,osbys Quality Qui5

1% sho,t 6uestions about the e7nition o86uality

,e,e6uisite to iscussing 2,osbys

9bsolutes o8 Quality


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"

Question 1

Quality is a measu,e o8 the goonesso8 the p,ouct that can be e7ne in,anges such as 8ai,; goo; e)cellent.

9S Quality means con8o,mance to

,e6ui,ements@ 9n nothing else.


9/25

'

Question A

+he economics o8 6uality ,e6ui,esthat management establishacceptable 6uality levels as

pe,8o,mance stana,s. 9S

+he,e is no such thing as economics o86uality.

It is always cheape, to o the Bob ,ightthe 7,st time.

+he only stana, is CD! #2+S.


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1%

Question

+he cost o8 6uality is the e)pense o8oing things w,ong.

+D$ Quality is 8,ee

Eoncon8o,mance is what wastes assets


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11

Question 4

Inspection an test ope,ations shoul,epo,t to manu8actu,ing so they canhave the tools to o the Bobs.

9SFou will not have accu,ate ,eaing o8

e8ects.

e,sonnel involve will not ,eceivep,ope, t,aining o, the app,eciation theynee

In this situation; inspecto,s becomeso,te,s an e)peito,s


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1A

Question &

Quality is the ,esponsibility o8 the6uality epa,tment.

9S Quality epa,tments measu,e an

,epo,t con8o,mance; eman co,,ectiveaction; encou,age e8ect p,evention;teach 6uality imp,ovement; an act as

the conscious o8 the ope,ation. Go,* is the ,esponsibility o8 those who

get pai oing it.


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1

Question H

Go,*e, attitues a,e the p,ima,ycause o8 e8ects.

9S Go,*e,s pe,8o,m li*e the attitue o8

management. +hey a,e li*e a mi,,o,.

9n e)pe,ience 6uality auito, can tal*

with a gene,al manage, 8o, 7ve minutesan guess his outgoing 6uality within 1pe,cent.


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14

Question 3

I have t,en cha,ts that show me the,eBection levels at eve,y *eyope,ation

+his ha bette, by +D$ I8 you ont *now what the e8ect level

is; how o you *now when to get ma?


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1&

Question "

I have a list o8 my 1% biggest 6ualityp,oblems

9S+he,e is no such thing as a 6uality

p,oblem.

,oblems shoul be ienti7e acco,ingto the epa,tment ,esponsible 8o,co,,ective action

It is political isaste, to 8o, a 6ualityepa,tment to ienti8y 6ualityp,oblems.


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1H

Question '

Ce,o #e8ects is a wo,*e, motivationp,og,am.

9S Ce,o #e8ects is a stana, that no one

can misune,stan

Ma*e it ,ight the 7,st time ve,sus

#o the best you can.Ghich is mo,e eKective?


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13

Question 1%

+he biggest p,oblem toay is that thecustome, oesnt une,stan ou,p,oblems.

9S+he custome, oesnt have to

une,stan.


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1"

9bsolutes o8 QualityManagement


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1'

9bsolutes o8 QualityManagement

9bsolutes answe, 8ou, 6uestions

Ghat is 6uality?

Ghat system is neee to cause

6uality?

Ghat pe,8o,mance stana, shoul beuse?

Ghat measu,ement system is ,e6ui,e?


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A%

i,st 9bsolute

+he e7nition o8 6uality is con8o,mance to,e6ui,ements Quality means con8o,mance; not elegance o,

gooness #o It Dight the i,st +ime

Management has tas*s ,elate to this: 2lea,ly establish ,e6ui,ements

Supply means to meet ,e6ui,ements Spen time helping employees meet ,e6ui,ements

In so8twa,eLinvest in 6uality ,e6ui,ements


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A1

Quality De6ui,ements

So8twa,e ,e6ui,ements must con8o,m tothe ,e6ui,ements 8o, so8twa,e,e6ui,ements:

2o,,ect 2omplete

$nambiguous

2onsistent

+,aceable Moi7able

e,i7able

,io,iti5e


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AA

+he Secon 9bsolute

+he system o8 6uality is p,evention

+he system 8o, causing 6uality isp,evention; not app,aisal.

9n e,,o, that oes not e)ist cant bemisse.

Sec,et o8 p,evention is to loo* at p,ocess

an ienti8y oppo,tunities 8o, e,,o, ,evention in so8twa,e enginee,ing is the

,esult o8 a goo p,ocess incluing ea,lyinspections; ,eviews; testing


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A

+he +hi, 9bsolute

+he pe,8o,mance stana, is 5e,o e8ects Eot a motivational p,og,am. It is a

management stana, tells people what ise)pecte o8 them.

mployees pe,8o,m to the stana,s o8 theleae,s.

Mista*es cause by two 8acto,s: Lack of knowledge. Nnowlege can be measu,e in

e7ciencies co,,ecte th,ough t,ie0an0t,ue means.

Lack of attention. Must be co,,ecte by the pe,sonhimsel8 o, he,sel8. 9n attitue p,oblem.


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A4

The Fourth Absolute

The easureent of !ualit" is the#rice of nonconforance+,aitional 6uality measu,ements a,e technical

in natu,e; howeve,; they nee to be conve,teto numbe,s that management une,stans.

$rice of %onforance. 9ll e)pensesnecessa,y to ma*e things ,ight. Quality8unctions; p,evention eKo,ts; 6uality eucation.

$rice of &onconforance. 9ll e)pensesinvolve in oing things w,ong. 2ost o8 7)ingp,oblems; co,,ecting o,e,s; co,,ectingp,oucts; wa,,anties.


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A&

Four $illars for 'aking!ualit" certain

1. Management pa,ticipation anattitue

!ve,come t,aitional e7nition o8

6ualityA. ,o8essional 6uality management

Must be at same level as othe,epa,tments

. !,iginal p,og,ams Eume,ous p,og,ams at unit level

+a*es 40& yea,s 8o, concepts to ta*e

hol

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PPT 11 Quality Management