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PEER REVIEW FOR QUALITY MANAGEMENT
Traditional organizational function designed to improve - Quality of careAppropriate utilization of health
care resources Carried out by health care
professionals or select committee of professionals 2
TYPES OF REVIEWSPeer Review for Quality Management
Title 38 U.S.C., Sect. 5705 (Protected Reviews)
Management ReviewsNot confidential and not protected under Title 38 U.S.C. Sect. 5705 (Non-protected Reviews)
WHAT IS 5705 PROTECTION? Title 38, United States Code, Section 5705 –
Confidentiality of Medical Quality-Assurance Records
Document must –Identify (implicitly or explicitly) individual providers or other employees, patients, or reviewers
Contain discussions relating to quality of VA patient care
Be designated in writing as a quality assurance document
4
PEER REVIEW FOR QUALITY MANAGEMENT
5
Protected Reviews (Title 38 U.S.C., Section 5705)
Designated in writing ahead of timeCannot be used for administrative
purposesNon-punitive, non-disciplinary
process
MANAGEMENT REVIEWS Not considered a Peer Review for
quality managementNot protected as confidential and
privileged under 38 U.S.C., Section 5705
Can be disclosed for legal and administrative purposes
Must be kept separate from protected reviews
6
PEER REVIEW FOR QUALITY MANAGEMENT Essential elements –
Concerned with only a selected episode of care
Looks at the necessity of specific actions in the episode of care
Provides confidential feedback to the providers being reviewed
Identifies systems and process issues that may require investigation/administrative action 9
DEFINITION: PROVIDERProfessional authorized to deliver
health care Exercises autonomous clinical judgmentActions are subject to review
Providers include, but are not limited toPhysiciansNursesAllied health care professionals
Does not include trainees 10
DEFINITION: PEER REVIEWER Health care professional who can make
a fair and credible assessment of the actions taken by the provider in the episode of care under review
Factors to considerSimilar or more advanced educationTrainingExperienceLicensureClinical privilegesScope of practice 11
PEER REVIEWER QUALIFICATIONS Peer Reviewer must –
Have clinical expertise necessary to make accurate judgments about the episode of care
Complete adequate training regarding thePeer review processResponsibilitiesAssociated legal and ethical requirements
Make a fair and credible assessment of the actions taken by a provider relative to the episode of care
Possess knowledge of current evidence-based standards of care relevant to the case 12
PEER REVIEWER QUALIFICATIONS • Peer Reviewer must -• Withdraw from the Peer Review if
– They had direct involvement with the care in question– Specialized knowledge required exceeds his/her
expertise– They feel uncomfortable judging the care
• Abstain from review of cases if– There is a conflict of interest– Unable to conduct an objective, impartial, accurate,
and informed review
13
THE PEER REVIEWER MUST • Use the Levels of Care to assign the
standard of care given by an individual provider
• Conduct each review through application of current standards of care
• Use peer-reviewed professional literature to support clinical determinations
14
THE PEER REVIEWER MUST Address any system issues identified and
any other information that supports the rationale for their decision on the Level of Care
Complete the initial Peer Review on time Maintain confidentiality
Do NOT interview anyone involved in the caseDo NOT discuss the case with anyone
Conduct a review of documentation only 15
ELEVEN ASPECTS FOR REVIEW OF CARE1. Choice of diagnostic tests and timely
ordering of diagnostic tests2. Performance of a procedure or
treatment3. Addressing abnormal results of
diagnostic tests4. Timeliness of diagnosis and
appropriateness of diagnosis5. Timing of treatment initiation and
appropriateness of treatment16
ELEVEN ASPECTS FOR REVIEW OF CARE6. Adequacy of technique during
procedures7. Recognition & communication of
critical clues to patient’s condition during a period of clinical deterioration
8. Timely initiation of appropriate actions during periods of clinical deterioration
9. Health record documentation10. Supervision of health profession
trainees11. Other relevant aspects of care 17
THE PEER REVIEWER MUST Immediately notify the Chief of Staff,
Associate Director for Patient/Nursing Service, or other Executives if there is a possibility of Substandard careNegligenceAny other competency issue
Use the 11 Aspects for Review of Care to evaluate quality and resource issues related to the care of an individual provider
18
WHAT IS THE PROCESS?
Need for Peer
Review is
identified
Peer Reviewe
r evaluate
s the record
Peer Reviewe
r assigns an Initial Level of
Care
Peer Review
Committee
discusses the
review and
assigns Final
Level of Care*
The Provider
being reviewe
d receives feedback about the care
19*Input from provider will be solicited for presentation to the PRC
DEFINITION: PEER REVIEW LEVELS Level 1:
Most experienced, competent practitioners would have managed the case in a similar manner.
Level 2: Most experienced, competent practitioners
might have managed the case differently.
Level 3: Most experienced, competent practitioners
would have managed the case differently. 20
PEER REVIEW TIMELINES Initial screening for referral to Peer
Review3 business days of discovery or
identification of event Initial Review Completed
45 calendar days from determination of need for review (Local timelines may vary)
Final Review Completed120 calendar days from determination
of need for review (Director must approve any extensions in writing before 120 days) 21
PEER REVIEW COMMITTEEMembership requirements
Chief of Staff is chairNurse ExecutiveMultidisciplinary representationSenior members of key clinical
disciplinesRole of substitute membersRole of Ad hoc members
22
PEER REVIEW COMMITTEE MEMBERS Must withdraw from a case if
They lack the specialized knowledge required
They feel uncomfortable about judging the care
Abstain from a review of any case ifThey have a conflict of interestThey are unable to conduct an objective,
impartial, accurate, and informed review23
PEER REVIEW COMMITTEE Responsibilities
Reconsiders all Peer Reviews when the initial level of review is a Level 2 or Level 3
Conducts secondary review of representative sample of Level 1 cases (10 cases or 15%/quarter; whichever is greater)
Meets at least quarterlyReports quarterly to Medical Executive
CommitteeCoordinates referral of systems issues and
follow-up 24
PEER REVIEW COMMITTEE Responsibilities
Provides a final level assignment for all cases presented
Recommends non-punitive, non-disciplinary actions to improve the quality of health care or use of resources
Receives feedback of actions taken by supervisor/service chief/program director
Evaluates care provided by trainees25
PEER REVIEW COMMITTEE Responsibilities
Gives providers an opportunity to provide written input or appear in person before a Level 2 or Level 3 is finalizedProvider being reviewed must have an opportunity to provide input to the Peer Review Committee
Provides feedback and mentoring to peer reviewers
Documents issues related to patient safety, law enforcement, or administrative investigations
26
WHEN TO CONSIDER PEER REVIEWS Mortality Reviews
Major morbidities associated with clinical care Unexpected or Negative Occurrences Executive Concerns Concerns of Other Facility Groups
27
WHEN TO CONSIDER PEER REVIEWS
• Occurrence Screens• Readmission within 10 days of discharge• Admission within 3 days following unscheduled
Ambulatory Care visit (includes Emergency Dept.)
• Unplanned or unscheduled return to the operating room in same admission
• Mortality during inpatient hospitalization28
WHEN TO CONSIDER PEER REVIEWS• Pre-payment Tort Claims • Initial notification of filing of a tort claim
may generate a Peer Review for quality management
• Regional Counsel can request a copy of the completed Peer Review as part of their document review; however, the completed Peer Review maintains its 38 U.S.C. Sect. 5705 protection
29
CLINICAL EVENTS THAT REQUIRE PEER REVIEW1. Lack of adequate documentation of patient’s deterioration during
48 hours preceding death
2. Change in patient’s condition with no, or inadequate, action taken during 48 hours preceding death
3. Cardiac or pulmonary arrest that could have been avoided4. Lack of agreement between patient’s pre-mortem and post-
mortem diagnosis
5. Signs of patient’s deteriorating condition that should have been noted and/or communicated to the provider, but were not
30
CLINICAL EVENTS THAT REQUIRE PEER REVIEW6. Death appears to be related to a failure to carry out orders
7. Lack of documentation indicating explanation for the death
8. Lack of documentation indicating that the patient’s
death was expected
9. Death appears to be related to a hospital-incurred incident or a complication of treatment
31
CLINICAL EVENTS THAT REQUIRE PEER REVIEW
10. Death within 24 hours of admission (except in cases in which death is anticipated and clearly documented, such as transfer from hospice care)
11. Death within 72 hours of transfer out of a special care unit (unless transfer was made because death was anticipated)
12. Death during or within 30 days of a surgical procedure or (if after 30 days) death is suspected to be related to the original procedure
32
CLINICAL EVENTS THAT REQUIRE PEER REVIEW13. Death appears to be related to a medication
error or a choice of medication14. Death appears to be associated with a lack
of appropriate palliative care15. Any reason to think death may have been
preventable16. Suicide within 30 days of a clinical encounter
with a VA health care professional
33
COMMUNICATION BACK TO THE PROVIDER BEING REVIEWED Must include
Outcome of the Peer Review Recommendations to improve performance Summary of the Peer Review level Rationale for the level selected
• Cannot include any administrative actions such as modification of privileges
The provider being reviewed cannot look at or be given a copy of the actual Peer Review
34
IN SUMMARY:PEER REVIEW FOR QUALITY MANAGEMENT
Provides an opportunity to evaluate the care delivered to a Veteran
Is confidential and protected Is non-punitive, non-disciplinary Is an avenue to discover system or
process issues Is a tool to improve the quality of care
35