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A case study for VoIP
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Miami-Dade Broadband Coalition Services:
Are They Right for Sacher, Zelman, Hartman, Paul, Beiley & Rolnick, PA? A Case Study for IP Telephony & Internet Services
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Miami-Dade Broadband CoalitionFlorida East Coast Realty (MDV)FiberlightCareCloudMDLiveCareNexogyRegus HRTerremarkCiscoIBMAT&T
Patricia BowersAspire
Roymi MembielaBaptist Health Systems
Wayne HolloFECR
Randy ParkerMDLiveCare
Frank VaronaTerremark
Panel of AdvisorsPartners
Miami Dade Broadband Coalition(MDBC)
Non-Profit OrganizationLower the cost of bandwidth in South
FloridaBridge the Digital Divide
Miami Dade Broadband Coalition(MDBC) Network Features
MDBC offers a custom, diverse, metro area network and wide area network services to meet the needs of its law firm customers
MDBC helps law firms connect to business hubs and clients in the US and European metro markets over secure, private, fiber optic network
Legal networks must handle data-intensive applications including high bandwidth video and media transfers, virtualization for larger transport links, data replication and disaster recovery.
Today, Law firms must have a dedicated, private and secure network to connect with clients and partners to exchange critical information
Miami Dade Broadband Coalition(MDBC) Custom Network for Law
Firms
Miami Dade Broadband CoalitionIP Telephony for Law Firms
IP Telephony - Beyond a Reasonable Doubt
The Business Challenge
•Industry Landscape•Measurable, real-world user productivity benefits•Greater voice messaging accessibility and efficiency•Lower total cost of ownership (TCO)•Immediate and long-term hard cost savings•Reduced expense of telecom administrator moves, adds, and changes (MACs)•Simplified management of servers, systems, endpoints and network•Greater flexibility of component selection
Significant Questions
•What technology platform should I implement?
•Will I need to throw out my existing investment?
•Will I really save money over my existing TDM solution?
•Can I operate in a hybrid environment?
•Do I have the staff to operate a VoIP network?
•Will my new VoIP investment become obsolete too soon?
•Will my selected platform be able to support new applications?
•Do converged networks really work?
•Will my business really recognize the promise of VoIP?
Business have Multiple VoIP
Options
Reliance on Managed-
ServiceProvider
Low
Low
High
High
Owned/Leased Option Outsourced/Hosted Option
OwnedVoIP PBXOwned
VoIP PBX
ManagedVoIP PBXManagedVoIP PBX
OutsourcedVoIP PBX
OutsourcedVoIP PBX
HostedHosted
Economies
TCO Analysis will point you to the right solutions
TCO Items To Be Considered•Cost of Required Equipment•Infrastructure Upgrade Expenses•Toll and LD Expenses•Administrative/IT Support Expenses•Power/Space Expenses•Lifecycle Upgrade Expenses•New Application Benefits
Hosted Solutions Often Win On A TCO
Basis
$55
$93
100-Station Customer Monthly Total Cost of Ownership per Station
Hosted VoIP Solution
Managed VoIP PBX Solution
Managed TDM PBX Solution
$41
Do I Go With A Hosted or VoIP PBX
Solution?
Factors Favorable to Hosted
• Multiple sites, geographically dispersed
• High percent interlocation/on-Net calling
• Customer wants to migrate to VoIP over time. Hosted is economically very scalable
• Customer has a mixture of telecom platforms (i.e., Centrex, VoIP PBX, PBX) – requires interoperability
• Customer does not want or have capital dollars to spend on a system
• Customer prefers a fully managed solution
Do I Go With A Hosted or VoIP PBX
Solution?
Factors Favorable to VoIP PBX
• Fewer sites, geographic concentration• Low volume of on-Net calling• Availability of existing WAN Bandwidth.
No need for incremental upgrades• Willingness to perform a flash cut• Desire for single global/national
telecom platform• Willingness to spend capital dollars• Preference for do it yourself
management• Need for customized vertical
applications
Assuring Service Provider
Accountability
Understand exactly what you are contracting for and what you will get
Make sure that your vendor provides an End To End SLAs and holds ultimate accountability
Understand all of your costs - including short and long term upgrades
Understand your provider’s underlying network infrastructure, security capabilities, and reliability
Understand your provider’s after sales support capabilities - user training-help desk-problem resolution
Talk with reference customers to make sure their experience has been positive
Issues to Consider When Choosing a VoIP Managed Services Provider
Can the Managed-Services provider help me evaluate all of my options, or are they biased?
Does the Managed-Services provider have the skills to design, deliver and maintain a complex IP network?
Can the Managed-Services provider assist me in developing a migration plan from my current platform?
Does the Managed-Services provider have a product evolution plan?
Will the Managed-Services provider be able to deliver the true potential of VoIP?
MDBC Solution
Internet:
State of the Art Fiber Optics
IP Telephony
IP Telephony using Cisco IP Phones
Data Center
Colocation Services “On-Net”
MDBC Solution
(How it Works)
Internet:
Installation of the Fiber Optics Cable
IP Telephony
Design the Telephony Network
Implement - PMO
Data Center
Install and Manage critical servers
Member Organizations
• NAPEO
• SHRM
• MDBC
• FISPA
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