Poltys Unified Communication Souloutions

Poltys Unified Communication SolutionsJan 2013

Poltys Inc.

Whats NewPoltys Products Portfolio by VerticalsNew Price ListPoltys Products OverviewPoltys CA Modules OverviewDemos and Essex Power Case Study

Meeting AgendaWhats NewPrice ListSimplified and Reorganized Price ListCall Center and CRM with Call RecordingIVR/Customer Interaction SystemMS LyncHealth CareConference BridgeRestructured pricesincrease competitivitySimplify the offering and quotation process

4New ProductsCCQueue Wait Time AnnouncerPoltys CA Modules

New FeaturesConference BridgeSIP only version on micro chassis applianceWindows GUI (end of March)Microsoft Outlook 2010 Calendar integrationCCRecord ProIP Recording: IP-PT and SIPAppointment ReminderCandian French support for Text-to-Speech and Speech RecognitionNEW ProductProducts and Features5Reorganized Product PortfolioCall Center Supervision CCView Agent Productivity Add on to CCViewDesktop CRM Integration Add on to Agent Productivity SW or CCViewRecordingAdd on to CCViewServer and Desktop Supervisor Includes : Sever software 5 Supervisor Licenses, expandable FeaturesLog calls Cost calls Real-Time monitoring Queue times and quantity of calls in queueGroups Individual agents in each group Reports Performance Graphs

Features Salesforce Microsoft Dynamics ACT 2012 MaximizerTigerpawGeneric SQL DatabaseCustom integration servicesMiddle ware that resides on the agent desktop Includes:5 Agent licenses, expandable

FeaturesIncreased Call Center Agent productivity CRM integration and data base pop ups Call log and lost calls managementGroup collaboration Queue monitoringReal time monitoringChatRequest assistanceAgent desktop Software Includes5 Agent Licenses, expandable Inbound and outbound Call Automation SIP IVR add on to CCView Features Automate customer interactions Database lookup for caller identification and decision making Route incoming calls to the right department or Agent based on multiple criteriaFeaturesAgent training and evaluationEasy settlement of possible disputesCall Center SolutionsDial Out NotificationFeatures Notify predefined recipients via PBX extensions, Emails or cellular SMSs that a inbound and/or outbound call was placed to/ from an PBX extension.Protect for calling fraud by rejecting transfer and conference operations on predefined trunks 7Notification System

APPOINTMENT REMINDERIncludes Support for:

(a) Multi-Language MS ) Text to Speech (TTS) on Win Server 2008 (not included)

(b) Support for NeoSpeech TTSFeaturesSIP IVR-based with predefined scriptsIntegrate with Panasonic KX-TDE/NCP/ NSEasy to configure and useNo telephony hardware requiredConnects to an IP-PBX or directly to Telephony Service providerUse High End TTS for reading informationMultiple languages supportedSIP Speech Auto Attendant

AUTO ATTENDANTIncludes Support for Microsoft Speech Recognition and Text to Speech engines.

Requires Win Server 2008/2011 (not included)FeaturesConnect the caller to the intended extension by speaking his/ her nameIntegrate with Panasonic KX-TDE/NCP/ NSRoute the incoming calls to the destination recipients according to the caller speech and a predefined list of nameNo telephony hardware requiredHigh end Text to Speech and Speech Recognition enginesMultiple languages supportedInbound / Outbound SIP IVR System

SIP IVRIncludes Support for:

(a) Multi-Language MS Speech Recognition (ASR) and Text to Speech (TTS) on Win Server 2008 (not included)

(b) Support for Nuance ASR and NeoSpeech TTS

Requires custom script developmentFeaturesStandalone VoIP Telephony application based on SIP protocol that provides automated inbound/ outbound call interactions based on touch tone or voice commands supplied by customersNo telephony hardware requiredIntegrate with Panasonic KX-TDE/NCP/ NSIVRConference Bridge

SIP CONFERENCE BRIDGEIncludes Support for max 10 party conference (upgradable to max 30 party conference)FeaturesIntegrate with Panasonic KX-TDE/NCP/ NSDial-out and Meet-Me ConferencesConnectivity to PBX by SIP trunks/ SIP extensionsEasy to use Web-based Administration ConsoleIntegration with Microsoft Outlook CalendarConference Bridge Pro

CONFERENCE BRIDGE (SIP only, optional PRI upgrade available as add-on)Includes Support for max 40 users organized in max 20 conference rooms per unit (upgradable to maximum 120 users per system)FeaturesIntegrate with Panasonic KX-TDE/NCP/ NSDial-out and Meet-Me ConferencesConnectivity to PBX by SIP trunks/ SIP extensions/ PRI extensionsEasy to use Web-based Administration ConsoleIntegration with Microsoft Outlook CalendarConference BridgeMicrosoft Lync Gateway

Poltys Lync Gateway for Microsoft Lync 2010Includes Support for max 200 seatsFeaturesRemote Call Control (RCC) services to allow users to control and interact with their telephone handsets from within the Microsoft Lync clientIntegrate with Panasonic TDA/ TDE/ NCP/ NS compatibleWhen a call rings at a user's desk phone, it also appears in Microsoft LyncUsers can dial, answer, hang up, hold, retrieve, transfer, and deflect calls on their desk phoneCall forwarding state of the user's desk phone can be controlledWhen a user's desk phone is busy, their presence status in Microsoft Lync is shown as "in a call"Microsoft LyncDirect Care ConnectDCCDirect Care MonitorDCMPatient Reminder IVRDial Out Notification Add on to DCCServer and Desktop Supervisor Includes : Sever software 5 Supervisor Licenses, expandable FeaturesLog alarmsTranslate the alarm message to PS and PT phonesReal-Time monitoring Reports Graphical monitorng

Features places outbound calls to deliver specific appointment information to each called recipient . No telephony hardware required 100% Voice over IP solution multiple languages supported

Turnkey solution with hardware serverFeaturesGenerate reports for DTMF based NCSCall log and lost calls managementCall AccountingServer and Desktop Software Includes5 Supervisor Licenses, expandable CCAccounting Add on to the DCCFeatures Call level and cost reportingFeatures Notify predefined recipients via PBX extensions, Emails or cellular SMSs that a inbound and/or outbound call was placed to/ from an PBX extension.Protect for calling fraud by rejecting transfer and conference operations on predefined PBX trunks Healthcare Solutions11Poltys CA Modules

Poltys CA ModulesCA Appointment Reminder ModuleConnects internal and outside participants in multi-party voice conferencesFeaturesIntegrate with Panasonic KX-TDE/NCP/ NSPlays pre-recorded messages or can use Text to Speech technologyIf the call is not answered it retries, if an answering machine answers, it leaves a message. Can leave messages in different languagesCreates Call Completion Reports and Call LogsCA Outbound Dialer ModuleAutomatically places calls to a predefined list of phone numbers when the agent status is availableFeaturesIntegrate with Panasonic KX-TDE/NCP/ NSCalls the numbers one by one as soon as Agents becomes availableBusy or no answer numbers are retriedThe outbound dialer eliminates the customer search and dial time that the agent normally doesAgents are presented with calls as their status changes to availableOutbound call list can be shared via CRM databases between multiple AgentsImport call list from external CSV fileCA Auto Attendant ModuleConnects the caller to the intended recipient by speaking the name or by entering the extension numberFeaturesIntegrate with Panasonic KX-TDE/NCP/ NSEnabled, customer speaks the name of the party he wants to talk toGet the CA client presence status, play the associated greeting and perform the specific actionCall is transferred automatically to the appropriate person if availableOutside caller can request a call back and leave a callback numberAuto Attendant will popup a window with the callback requests and if it is accepted, the callback number is automatically dialedCA ACD Report ModuleProvides reporting features to CA Supervisor, enabling agent and group history analysisFeaturesIntegrate with Panasonic KX-TDE/NCP/ NSCollect ACD statistics regularly from CA SupervisorBuild Reports by month/day/hour/day of week and group for a selected time rangeGroup Report StatisticsAgent Status Report ACD StatisticsCA Conference Bridge ModuleConnects internal and outside participants in multi-party voice conferencesFeaturesIntegrate with Panasonic KX-TDE/NCP/ NSMulti-party, multi-speaker conferencesMaximum 48 conference roomsTotal of 96 simultaneous attendees per system Easy to configure ad-doc conference Easy to add/remove participants from the product GUINew Price ListCALL CENTER LICENSESOPTIONAL CALL RECORDING ADD-ONOPTIONAL POSITION IN QUEUE ANNOUNCEMENT AND DIALOUT NOTIFFICATIONCall AccountingPYCCA (one per supervisor)NOT AVAILABLEPYDOUTNDCC and/or PYQACall Center CRM Pop-UpPYCR (one per agent)NOT AVAILABLEPYDOUTNDCC and/or PYQACall Center MonitoringPYCCV (one per supervisor)PCCRRISET-4,8,12,16,24A and/or PCCRRISE-8,16,24D and/or PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)PYDOUTNDCC and/or PYQACal Center Agent PopUp with CRM IntegrationPYCCACCV + PYCRM (one set for each agent)NOT AVAILABLEPYDOUTNDCC and/or PYQACall Center Monitoring with CRM PopUp (w optional Recording)PYCCACCV (one per supervisor) + PYCRM (one per agent)PCCRRISET-4,8,12,16,24A and/or PCCRRISE-8,16,24D and/or PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)PYDOUTNDCC and/or PYQACall Center Monitoring with Agent PopUp (w optional Recording)PYCCV (one per supervisor) + PYCCACCV (one per agent)PCCRRISET-4,8,12,16,24A and/or PCCRRISE-8,16,24D and/or PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)PYDOUTNDCC and/or PYQACall Center Monitoring with Agent PopUp and CRM Integration (w optional Recording)PYCCV (one per supervisor) plus PYCCACCV + PYCRM (one set for each agent)PCCRRISET-4,8,12,16,24A and/or PCCRRISE-8,16,24D and/or PCCRRIST-1,2 and/or PYCCR-SIP-T(-A)PYDOUTNDCC and/or PYQACall CenterSYSTEMLICENSESOPTIONAL OS AND CHASSISMulti-Lingual Appointment ReminderPYPNS-1,2,4 (ports) + PYPNS-P for each additional portPYWSE (or PYWSS) + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP )Multi-Lingual Aut0AttendantPYCCIVR-SIP (4 ports) + PYCCIVR-SIP-P (for each additional port if more than 4 ports are needed)PYWSE (or PYWSS) + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP )

Multi-Lingual Appointment Reminder and AutoAttendantPYPNS-1,2,4 (ports) + PYPNS-P for each additional port + PYCCIVR-AATND (4 ports) + PYCCIVR-AATND-AP (for each additional port)PYWSE (or PYWSS) + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP)

Multi-Lingual Custom IVR System MS with ASR and TTS and support for Nuance ASR and NeoSpeech TTS (Nuance and NeoSpeech licenses sold separately.

Examples:

School board application, emergency notification, serial umber verification, store locator, car locator based on VIN, etc.PYCCIVR-SIP (4 ports) + PYCCIVR-SIP-P (for each additional port if more than 4 ports are needed) + PYCCIVR-SCRIPT (per hour custom IVR script development)

Optional Nuance ASR - PYCCIVR-SIP-NRT2/T3+Optional PYCCIVR-SIP-NRT2L/T3L

Optiona NeoSpeech TTS - PYCCIVR-SIP-NSTTS + PYCCIVR-SIP-NSTTSAL

PYWSE (or PYWSS) + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP ) for MS TTS and ASR

or

PYw7 + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP ) for Nuance and NeoSpeech, no Microsoft TTS or ASR

IVRCONFERENCE BRIDGELICENSESOPTIONAL T1/E1 PRIMax 30 party SIP only conference bridge (preinstalled on PYMICRO)PYCB-CBSIP (first 10 participants) + CBSIP-10U for each additional 10 participantsNOT AVAILABLEMax 120 party Conference users/system, SIP or PRI (preinstalled on PY1UC)PYCB-PRO (first 40 SIP users) + PYCB-PRO-20U for each additional 20 SIP usersPYCBAT1 (one PRI) or PYCBAT2 (2PRI)Conference BridgeMS LyncCONFERENCE BRIDGELICENSESOPTIONAL OS AND CHASSISLync gateway for Microsoft (max 200 seats), multi-PBX supportPYGWMSL50/100/200 for 50/100/200 seats + PYGWMSL-MultiPBXA for additional PBX supportPYw7 + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP)Conference Bridge/LyncCONFERENCE BRIDGELICENSESOPTIONAL CALL ACCOUNTING AND DIALOUT NOTIFFICATIONOPTIONAL OS AND CHASSISDirect Care Connect LitePYDCCL (for the first 20 alerted extensions) + PYDCCLE10 (for each additional extensions)PYDCCADCC (for call accounting) + PYDOUTNDCC (for dialout notification)PYw7 + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP)Direct Care Connect Lite with Callback to Extension Support PYDCCL (for the first 20 alerted extensions) + PYDCCLE10 (for each additional extensions) + PYDCCLCPYDCCADCC (for call accounting) + PYDOUTNDCC (for dialout notification)PYw7 + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP)Direct Care Connect ProPYDCCP (for the first 20 alerted extensions) + PYDCCPE10 (for each additional extensionsPYDCCADCC (for call accounting) + PYDOUTNDCC (for dialout notification)

PYw7 + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP)

Direct Care MonitorPYDCCMPYDCCADCC (for call accounting) + PYDOUTNDCC (for dialout notification)PYw7 + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP)Direct Care Monitor with TVM RecordingPCCRCTDA PYDCCADCC (for call accounting) + PYDOUTNDCC (for dialout notification)PYw7 + PYMICRO (or PYDELL or PY1UC or PY2UC or PY4UC-MP)HealthcareCA ModuleSW LICENSESAPPLIANCECA ACD Reports ModuleOne CA Supervisor and Poltys ACD Report Module Client License for each person using the ACD Report ModuleNoneCA Conference Bridge ModuleOne CA Client and Poltys CA Conference Bridge Module Client License for each person using the Conference Bridge ModuleandPYCACONF (first 10 participants) + CBSIP-10U for each additional 10 participants + PYCACONFE for each additional 10 usersPYCAMICROCONF for a limit of max 30 participants or PYCA1UCONF if more than 30 participants are required

CA Outbound Dialer ModuleOne CA Client and Poltys Outbound Dialer Module Client License for each person using the Outbound Dialer ModuleNoneCA Auto Attendant ModuleOne CA Client and PYCAAA SOFTWARE ONLY for first person using the Auto Attendant Moduleandone PYCAAAE for each additional SIP portand one PYCAAACLIENT for each additional person using the Auto Attendant ModulePYCAMICRO for a limit of max 4 SIP portsorPYCA1U if mote that 4 SIP ports are requiredCA Appointment Reminder ModuleOne CA Client and PYCAAPT for first person using the Appointment Reminder ModuleandPYCAAPTE for each additional SIP portandPYCAAPTCLIENT for each additional person using the Appointment Reminder ModulePYCAMICRO for a limit of max 4 SIP portsorPYCA1U if more that 4 SIP ports are required

CA Modules Add OnsProduct NamePart NoPrice List DescriptionPCI/PCIe Slots (boards that can be installed)CHASSISHigh End 19" rack mount chassis Supermicro motherboardPY1UC1U rackmount chassis 19 x 15 x 3.5, 1TB GB HDD, no OS (only 1 board can be installed)1PY2UC2U rackmount chassis 19" x 3.46" x 13.9"( W x H x D), 1TB GB HDD, no OS (can install up to 3 boards)3PY4UC-MP4U rackmount chassis 26.5"(D)x19"(W)x7"(H), mirrored 1TB GB HDD redundant power supply, no OS5Compact Tower ServerPYDELLDell PowerEdge Tower 18.26 H x 7.45 W x 16.55 D, W, 1TB GB HDD, no OS (can install up to 3 boards)3Micro Chassis PYMICROMicro chassis 2.1" x 8.7" x 12.1" 2GB RAM, 60GB SSD, no OS (no additional boards supported)NAOperating SystemWindows 7 license OEMPYw7Windows 7 Pro 64 bit OEM (includes installation)NAWindows Server Essentials OEMPYWSEMicrosoft Server Essentials -OEM up to 25 users/ports (includes installation)NAWindows Server Standard OEMPYWSSMicrosoft Server Essentials OEM - up to 75 users/ports (includes installation)NA

Available ChassisChassis Selection MatrixPY1UC1U Rackmount PY2UC2U Rackmount PY4UC - MP/MPSRV4U Rackmount PYDELLDell TowerPYMICROMicroChassisCCViewYESYESYESYESNOCCAccountingYESYESYESYESNOSIP/MGCP RecordingYESYESYESYESNOExtension or Trunk Recording1 PRI card only3 cards 5 cards 3 cards NOMSLincYESYESYESYESYESDCCYESYESYESYESYESAppointment Reminder6432323216AutoAttendant6432323216SIP IVR6432323216Conference Bridge10030Chassis Selection MatrixPoltys Products OverviewDisplay real-time PBX call activityEnhanced Counters and Timers managementFull PBX ACD statistics and reportsPredefined report templates for quick report generationCall billingMultiple SupervisorsSend SMS notifications when network connection to PBX is downConnect to up to 8-networked Panasonic IP-PBXs simultaneouslyMulti-PBX and CCRecord Pro readyMultilanguage supportCCView2012 Key Features22

System Statistics

Group Statistics

Agent StatisticsCCView2012 Monitor23

CCView2012 Graphs24

41 predefined templatesCCView2012 Reports25

CCView2012 Logs26Desktop CRM

27Call level and cost reporting

CCAccounting28Call recording solution that works on digital and analog extension/ trunk side or SIP extension/ trunk side

CCRecord Pro29

Incoming call screen pop with internal CRM information and call control/ chat functions

CCAgent30Poltys Lync Gateway connects the Panasonic Telephony System to the Microsoft Lync Server Remote Call Control (RCC) services allow users to control their telephone handsets from within the Microsoft Lync client

Poltys GatewayPoltys Lync Gateway31Poltys CCQueue Wait Time Announcer Turnkey solution that informs the caller about the position in queue and estimated waiting time in queue.

CCQueue32

Standalone IP Telephony application based on SIP protocol that provides automated inbound/ outbound call interactions based on touch tone or voice commands supplied by customersAPPOINTMENT REMINDERSCHOOL BOARD APPLICATIONEMERGENCY NOTIFICATION APPLICATIONSERIAL NUMBER VERIFICATIONCHECK TEST RESULTS APPLICATIONCAR LOCATOR BASED ON VINSTORE LOCATOR BY PHONEDIAL BY NAMEAUDIO BULLETIN BOARDHOMEWORKAUTOMATED TRANSPORTATION INFORMATION BY PHONEPHONE SURVEYSCONDUCT AUTOMATED TESTINGAUTOMATIC PHONE ANSWERING SERVICE FOR HUMAN RESOURCE DEVELOPMENTVIRTUAL SECRETARYLEGAL PHONE SERVICESREGISTER BY PHONE"I'M OK" PHONE SERVICEEMERGENCY VOICE BROADCASTINGINFORMATION PHONE SERVICESSELF SERVICE TECHNOLOGYPHONE COACHING SERVICEREAL ESTATE PHONE SERVICEFINANCIAL PHONE SERVICESECURITY GUARD MONITORMEDICATION REMINDER SERVICESIP IVR33

Meet-me and Dial-out conferencesOutlook integrationConference Bridge34

Connects the caller to the intended recipient by speaking his/ her name or by dialing the appropriate extension

Speech AutoAttendant35Minimizes no-shows for Doctors, Dentists and Chiropractic offices or other business with high volume of appointments per day

Appointment Reminder36Notifies predefined list of recipients via PBX extensions, Emails or cellular SMSs that a certain phone number has been dialedAllow/ reject calls based on predefined rules

Dial out Notification/Fraud Protection37

Helps Assisted living Facilities and Nursing Homes manage the communications, personnel and risk of late alarm response in an efficient and effective wayDirect Care Connect38Call monitoring tool that provides real-time monitoring and reporting of alarms and emergency callsComprehensive real-time and historical tools for PBX call tracking

Direct Care Monitor39Inbound/ Outbound SIP IVR Sends predefined customer reminders using text-to-speech technologyAllows customers access their information such as bill amount, due date and last payment madeEnglish and French Canadian language support

Self Service IVR40Poltys CA Modules OverviewPanasonic CA and Poltys CA Modules create an unified application suiteCA Modules are derived from existing Poltys applicationsCA Modules use the propriety Panasonic CTI I/F for a seamless integration with CA and PBXLanguages available for the GUIEnglishGermanSpanish

Tight integration as CA Family productDec 2012ACD ReportsConference BridgeOutbound DialerAppointment ReminderAuto AttendantNew functionality for the Panasonic CA provided by PoltysKey ConceptPanasonic Family ProductAffordable to sell by Panasonic DealerCA Modules Overview42Poltys CA modules can be launched from CA V4 screen with easy one-click operation, then provides effective five functions

1. ACD Reports2. Conf Bridge5.Outbound Dialer3. Appt. Reminder4. Auto AttendantProvides Call Center reporting features, adding ACD Call Center specific functionalityConnects the caller to the intended recipient by speaking the name or by entering the extension number, using speech recognition technologyPlaces outbound calls to customers and when the call is answered, plays specific messageAutomatically places calls to a predefined list of phone numbers and connects the called person to the agent as soon as the call is answeredAdds audio conference capabilities to the CA Pro and CA Supervisor ClientsCAClickPoltysCA ModuleSelect a functionCA Modules Functionality43Connects internal and outside participants in multi-party voice conferences

Conference Bridge Module44Connects internal and outside participants in multi-party voice conferences

Appt Reminder Module45Automatically places calls to a predefined list of phone numbers when the agent status is available

Outbound Dialer Module46CA Auto Attendant ModuleConnects the caller to the intended recipient by speaking the name or by entering the extension number, or perform actions depending on CA presence state

AutoAttendant Module47Provides reporting features to CA Supervisor, enabling agent and group history analysis

ACD Reports Module48CA Modules Part NumbersProduct NameItem CodeDescriptionPoltys CA ACD Report ModulePoltys CA ACD Reports Client licensePYCAACDPoltys CA ACD Reports Module 1 (one) licensePoltys CA ACD Outbound Dialer ModulePoltys CA Outbound dialer Client licensePYCAOUTOutbound Dialer CA Module 1(one) license. Poltys CA Appointment Reminder ModulePoltys CA Appointment Reminder Module SOFTWARE ONLYPYCAAPT 1 SIP Port Poltys CA Appointment Reminder SOFTWARE ONLY (Requires Win Server 2008 or higher

Poltys CA Appointment Reminder Additional Module 1 (one) Port ExtensionPYCAAPTE1 (one) SIP Port Appointment Reminder Extension1 (one) Year Software Maintenance ContractPoltys CA Appointment Reminder Client licensePYCAAPTCLIENTAppointment Reminder CA Module 1(one) license Poltys CA Auto Attendant ModulePoltys CA Auto Attendant Module SOFTWARE ONLYPYCAAA1 SIP Port Poltys CA Auto Attendant SOFTWARE ONLY (Requires Win Server 2008 not included) Poltys CA Auto Attendant Additional Module 1 (one) Port ExtentionPYCAAAE1 (one) SIP Port Auto Attendant ExtensionPoltys CA Auto Attendant Client licensePYCAAACLIENTSpeech Autoatendant CA Module 1(one) license Poltys CA Conference Bridge ModulePoltys CA Conference Bridge Module SOFTWARE ONLYPYCACONFPoltys CA Conference Bridge Module, max 10 party conference (upgradable to max 100* party conference)Poltys CA Conference Bridge Module Add-on users SOFTWARE ONLYPYCACONFEConference Bridge, ten (10) user upgradePoltys AppliancesLow profile 1U, 19 Rackmount PYCA1UCONFLow profile 1U, 19 Rackmount Applience (only 1 PCIe board can be installed)For Conference Bridge with over 30 participants and max 100 participantsLow profile 1U, 19 Rackmount PYCA1ULow profile 1U, 19 Rackmount Applience (only 1 PCIe board can be installed)For Appointment Reminder and Auto Attendant with more than 4 ports and maximum 48 ports Micro AppliancePYCAMICROCONFMicro Appliance For Conference Bridge with max 20 SIP participantsMicro AppliancePYCAMICROMicro Appliance For Appointment Reminder and Auto Attendant with up to 4 SIP ports49CA modules are added to the Panasonic Price ListOrder are placed to Panasonic Sales Company and for each Part number an Activation Code is suppliedActivation Code is used by Dealers to log into the Poltys licensing portal (https://licensing.poltys.com/PoltysLicense/) to activate the SW parts and initiate HW deliveryActivation Code is generated by Poltys and has the order details encrypted in 16 alphanumeric characters in the following format: xxxx-xxxx-xxxx-xxxxCA Modules Order Process50Poltys provides pre-installed appliance Server for easy to setupConference Bridge, Appointment Reminder and Auto Attendant CA Modules are preinstalled on Poltys ApplianceApplianceSpecificationsCapacityDescriptionMicro ChassisIntel D2700MUD 2.13 GHz Dual Core Atom D2700, 2GB RAM, 60GB SSD DriveAppliance dimensions: 9 x 8 x 2.5 Packed: 13 x 11 x 4.5 Packed Weight: 6lbConf. Bridge up to 24 SIP participants orApp. Reminder + Speech AA up to 8 SIP portsDesktop /Mini TowerLow profile 1U, 19 rackmount Quad Core 3.2 GHz I7, 4GB RAM, 250GB enterprise level HDD, X8STi Supermicro motherboard, Low profile 1U, 19 rackmount chassisAppliance dimensions: 19 x 15 x 3.5 Packed: 22 x 19 x 7 Packed Weight: 16lbConf. Bridge sever 24 participants(max 100 participants) App. Reminder + Speech AA over 4 ports (max 48 SIP ports)Tower/19 Rack MountableNote: This are minimum requirements for each appliance. Other versions may be supplied upon availability

Poltys Appliance for CA51CA ModuleLicense on Client Side (CA User PC)Poltys ApplianceACD ReportsYesNo applianceConference BridgeNot neededYes(Poltys licenses are required.)Appointment ReminderYesYes(Poltys Licenses are required.)Auto AttendantYesYes(Poltys Licenses are required.)Outbound dialerYesNo appliancePoltys Licenses52CA ModuleCA Activation Key SIP Phone Activation KeyACD ReportsYes(CA Supervisor user)NoConference BridgeYes(CA Supervisor or CA Pro user)YesAppointment ReminderYes(CA Supervisor or CA Operator or CA Pro User)YesAuto AttendantYes(CA Supervisor or CA Operator or CA Pro User)YesOutbound dialerYes(CA Supervisor or CA Operator or CA Pro User)NoPanasonic Activation Keys53One installation kit for all Poltys CA Modules (CAModules.exe) downloadable from ftp://CAModules.poltys.com:cre4aVaSuit@ftp.poltys.com

In case the FTP download is not an option, the installation CDs will be shipped to sales companies for distributionEach CA Module comes with a 60 days trial license Go to ftp://CAModules.poltys.com:cre4aVaSuit@ftp.poltys.com Username: CAModules.poltys.comPassword: cre4aVaSuit

CAModules.poltys.comcre4aVaSuit

CA Modules Install Kit54Demos and Essex Power Case StudyDemo and Case StudyDemoPoltys Conference BridgePoltys CA Modules

Case StudyEssex Power Solution OverviewAppointment Reminder and SIP IVR detailsDemo and Case Study56Thank You!SIP IVR

IP-PBX

Trunks

SIP Extensions

Extensions

Customers

Call Center Agents

CO