CCRECORD PRO - Poltys

CCRECORD PRO

QUICK INSTALLATION GUIDE

Agenda

Chapter 1 – Configure CCRecord

Chapter 2 – Wiring Diagrams

CONFIGURE

CCRECORD PRO

Chapter 1

NOTE: CCRecord Pro is Add-on to CCView

CCView Recording Options

User defined extension/ DID calls recorded

Automatic Recording

Recording Encryption

Export Voice Records

Listen to recorded conversations • Access via Call Logs

• Saved in “.wav” format

• Played back in the default player

PRI/Analog/Digital Extension recording needs HW and SW from Poltys

SIP and IP-PT recording requires only additional SW but no additional hardware

Recording HW and SW must be installed on the same host as the CC Server SW

NOTE: If not preinstalled on Poltys appliance, recording SW installation and configuration is done by Poltys Support staff only and can be done remotely via TeamViewer/ Logmein/ WEBEX (TeamViewer preferred)

Configure CCRecord Pro

Overview

Configure Extensions to be Recorded – CCView

Run CCView Supervisor application

Login with your credentials

Go to Configuration | Agents Data section

In the “HW Board” Colum, for each recorded extension enter

• For Analog/Digital Extension cards – enter the Board Number (this number is associated with a

Physical PCI/PCIe recording card and is provided by Poltys staff (if only card, this number is 1)

• For SIP enter the string “sip” (smallcaps)

• For IP-PT enter the string “ip-pt” (smallcaps)

In the “HW Channel” Colum for each recorded extension enter

• For Analog/Digital Extension cards – enter the port number (the port number from the patch

panel that is supplied with the recording card

• For SIP leave this field empty

• For IP-PT enter the MAC address of the IP-PT phone

Click on Apply button for changes to take effect



(1) Go to

Configuration

(2) Select Agents

Data TAB

(3) For each Extension

Input the Hardware

Board number

(4) For each Extension,

enter the Channel

number

Configure Extensions to be Recorded – CCView (cont’d)

Configure Trunks to be Recorded – CCServer Config

On the CCServer host Run

CCServer Config

application

Login with your credentials

Go to Record Settings

section


Trunk

Configuration

Pane Trunk

Recording

Filtering Rules

Pane

Trunks to be Recorded – Bulk Configuration

Configuring the recorded trunks for the first time – for each board

installed do the following

BOARD TYPE - DPT for PRI trunks and non DPT for Analog trunks

TRUNKS FROM

• The first trunk number in the sequence to be configured

• The association of the physical PBX trunk and the recording board port is

provided by Poltys support staff

TRUNKS TO

• The last trunk in the sequence to be configured

CHANNEL FROM - the first channel in the sequence to be configured

(0 is the first channel)

• For PRI channel association with the PBX is automatic

• For Analog, the association depends on how the PBX channels are plugged

into the patch panel supplied with the card

CHANNEL TO – the last channel in the sequence to be configured

Click on Add button to populate the list


Trunks to be Recorded – Chanel by Chanel Configuration

Configuring the recorded trunks for the first time – for each Trunk

installed do the following

BOARD TYPE - DPT for PRI trunks and non DPT for Analog trunks

TRUNK NO

• The Trunk No to be configured

• The association of the physical PBX trunk and the recording board PRI port

is provided by Poltys support staff

BOARD CHANNEL NO - the channel no in the board to be configured

• For PRI channel association with the PBX is automatic

• For Analog, the association depends on how the PBX channels are plugged

into the patch panel supplied with the card

Click on Add button to populate the list

Each entry is appended as the last line in the Trunk List

Entries do not need to be in any specific order


Change/Delete Trunks to be Recorded

For each Trunk in the list you want changed or deleted

do the following:

Select the line in the list you want to change or delete

(line background will turn grey once selected)

TO DELETE

• Click on Delete button

TO CHANGE

• Change the Board Type, Trunk No and Board Channel as

described in the previous slide

• Click on Save button


CC Record Add-on

Overview

Configure Trunk Filtering Rules

You can filter by DID, Caller ID/Dialed

Number or Extension Number

CONTROL WHAT GETS RECORDED

• If the Include/Exclude checkbox is

checked, ONLY the items in the list are

recorded

• If the Include/Exclude checkbox is NOT

checked, everything except the items in

the list are recorded


IMPORT DID, CALLER ID/DIALED NUMBER OR EXTENSION NUMBER LIST

• Prepare a text file with a simple list

8052256789<CR><LF>

…..

• Push the import button

• Browse and select the file

• The list will be populated with content of

the file

DELETE ITEM FROM LIST

• Select the line in the list you want o delete

• Click on Delete


Working with the Filtering Lists

ADD ITEM TO LIST

• Fill in the desired DID, Caller ID/Dialed Number or

Extension Number in the appropriate list

• Click on Add button

• Entry will be added at the end of the list

• Entries do not need to be in any specific order

CHANGE ITEM IN LIST

• Select the desired line to be changed

• Change in the desired DID, Caller ID/Dialed Number

or Extension Number in the appropriate list

• Click on Save button


Working with the Filtering Lists

WIRING DIAGRAMS

Chapter 1

Extension Wiring Diagram

Wiring Diagrams

CC Record Add-on

Overview

PRI23 Trunk Wiring Diagram

Wiring Diagrams

Analog Trunk Wiring Diagram

Wiring Diagrams

CC Record Add-on

Overview

SIP/ IP-PT Extension Wiring Diagram

NOTES:

The Data Switch shall be configurable with port mirroring

Use regular UTP CAT5/ CAT6 cables

Wiring Diagrams

CC Record Add-on

Overview

SIP Trunk Wiring Diagram

Wiring Diagrams

NOTES:

The Data Switch shall be configurable with port mirroring

Use regular CAT5/ CAT6 Ethernet cables

THANK YOU!

Documents

CCRECORD PRO - Poltys