Upload
clarence-bennett
View
215
Download
1
Embed Size (px)
Citation preview
1
8. CA Moduleby Poltys
This application adds more features on Panasonic Communication Assistant.
2
8-1. CA Module by Poltys
IntroductionButton on CA starts CA module to support several solutions.
3
Overview – ACD ReportsACD report adds more features to CA supervisor. Group Analysis / Agent Analysis / Graphical report / Export / Print
8-2. CA Module by Poltys
PanasonicKX-TDE-NCP-NS
CA Multiplexor feature ofCA Module by Poltys
Ext 101Supervisor Panasonic CA Supervisor
ADC Report feature ofCA Module by Poltys
Log-in to127.0.0.1
- Information from PBX (or CA server) to CA Supervisor is used.- CA supervisor AK is required.- CSTA MUX AK is NOT required. (Technically PBX treats this solutions as CA.)
Log-in to PBX(or CA server) Ext 102 Ext 103
ICD Group
CA Supervisor
4
Overview – ACD Reports (Screen)
8-2-1. CA Module by Poltys
- For example, CA module monitors “Current Waiting Call” of CA Supervisor always and makes report of “Max. waiting Calls”.- CA supervisor has to work always. (Log-in to un-used extension is recommended.)
CA Supervisor
5
SIP Extension
Poltys Appliance(Linux)
Overview – Conference BridgeMeet me conference and scheduled conference (Automatic call for conference) are provided by Poltys Appliance” hardware.It is connected to PBX as SIP phone. (CTI connection is not used.)
8-3. CA Module by Poltys
PanasonicKX-TDE-NCP-NS SIP Ext AK
CA ProCA Supervisor
CA Moduleby Poltys
Log-in forsetting
Panasonic CA
One hardware supports multiple channels.
Asterisk is used technically.
CA Operator Max. 96ch
6
Overview – Auto AttendantIncoming call can be transferred by name announcement instead of dial after listening to long AA message such as “For sales section, dial 1…For Alfred, dial 1. For Becky, dial 2.. ”
8-4. CA Module by Poltys
SIP Extension
Poltys Appliance(Windows)
PanasonicKX-TDE-NCP-NS SIP Ext AK
CA Moduleby Poltys
Log-in forsetting
Please tell the name you want to talk..
EXT 101 Ext 102Alfred Becky
Step 2
Step 3
Transfer to Ext 102 (Becky).
Becky
- Poltys Appliance Windows type is required. (Not Linux)- Text to speech and speech recognition function of Windows are used.
CA Pro / CA OperatorCA Supervisor
Panasonic CA
Step 1
Max. 48ch
7
Overview – Appointment ReminderCall is made to customer automatically and message is announced.Message is pre-programmed by text.This is useful when customer does not read e-mail.
8-5. CA Module by Poltys
SIP Extension
Poltys Appliance(Windows)
PanasonicKX-TDE-NCP-NS SIP Ext AK
Hello this is Panasonic Car Service.Inspection is required for your carin the next month. Please contact 01-234-5678 for reservation.
Step 2
Answer
- Poltys Appliance Windows type is required. (Not Linux)- Text to speech and speech recognition function of Windows are used.
Step 1
Automatic Call
Step 3
Automatic Announce
CA Pro / CA OperatorCA Supervisor
CA Moduleby Poltys
Log-in forsetting
Panasonic CA
Customer
Max. 48ch
8
8-6. CA Module by Poltys
CA Pro / CA OperatorCA Supervisor
PanasonicKX-TDE-NCP-NS
Step 2
Answer
Automatic Call
CA Multiplexor by Poltys
Ext 101CA user Panasonic CA
Log-in to127.0.0.1
Overview – Outbound DialerCall is made to customer automatically and CA user talks with the customer using extension phone. CA user can program several customers to contact and activate this feature when CA user is not so busy.
Customer
Outbound Dialerby Poltys
Step 1
Automatic “Make Call” to customer
Outbound Dialer is useful after no response for Auto Attendant for example.
9
8-7. CA Module by Poltys
Programming Hint
8250Password
8250Password
127.0.0.133334
10.64.213.23333334
PanasonicKX-TDE-NCP-NS10.64.213.233 for example
10
Contact
Contact above for followings and so on.- get latest software and manual.- buy software license.- report software trouble.- request feature improvement.
http://www.poltys.com/
8-8. CA Module by Poltys
11
Corresponding
CA Module
License on Client Side
(CA User PC)Poltys Appliance
ACD Reports Yes No appliance
Conference Bridge Not needed
Yes(Conference Bridge licenses are
required for each port.)
Appointment Reminder Yes
Yes(Appointment Reminder Licenses are
required for each port.)
Auto Attendant Yes
Yes(Auto Attendant Licenses are required
for each port.)
Outbound dialer Yes No appliance
License
8-9. CA Module by Poltys
12
8-10. CA Module by Poltys
Reference
• Product Leaflet (One for each CA Module)• Use Case (One for each CA Module )
– One page description regarding on how customers use the solution
• Sales Presentation (One presentation for all five CA modules)– Product description, features, licensing, benefits to
customer, how to position, how to sell• Technical Training Materials (One for each CA Module ) • You Tube Videos
• http://www.youtube.com/playlist?list=PLt0yIYC6DZ5l3QZj9ihjXznEun_UXCXXP
• Operation Manual (One for each CA Module• Case studies (One for each CA Module)• Special Webpage
• http:///www.poltys.com/ca-modules
13
End of DocumentEnd of Document