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NEW ERA UNIVERSITYCollege of Business AdministrationHUMAN RESOURCE MANAGEMENT

Brigade’s Quality Improvement ProposalFor the

CBA FACULTY MONITORING SYSTEM

Part 1EXECUTIVE SUMMARY

Once you start working on something don’t be afraid of failure and don’t abandon it. People who work sincerely are the happiest-chanakya

All our dear faculty professors should be respected and obey. By monitoring them, we will know if they have good attendance percentage, and the causes that will benefit not just the faculty or professors but also the students.Our vision is to become a world-class institution of learning with a unique Christian culture of excellence, discipline and service to humanity to achieve this, we must improve the monitoring system to provide a high percentage facilities for the faculty members to motivate them to do their duties and responsibilities . In this case we achieve our aim to have world class institution learning.

The importance of CBA Faculty Monitoring system is superior monitoring of professors/faculty to achieve greater performance by allowing us to implement our proposed quality improvement for monitoring the faculty/ professor. This improvement plan will be fair for those professors who urge to complete attending their class and those professors who are always absent. It is important because if our school gets a good feedback, just like we have discussed in marketing the “buzz marketing” it will continuously spread without advertising. Through the words of mouth, our school may gain good reputation that would be used for the next generation of students.By monitoring them , it easily to know in the part of the students to understand what is the possible reason or cause why some faculty members coming late to their class or some other around they are not attending their classes.

We avoid here, to have a bad impression of some students to their professor why it is late or absent in their class. Our mission is to provide quality education if some may be many professors are actually attending their classes. That’s why the purpose of this improvement plan is to improve CBA faculty monitoring system that will benefit the whole department.The significance of total quality management is like what this subject is taught to us that monitoring should be used as a means of gathering information that can be used to improve quality, not simply to absenteeism of the faculty.

The highlights and findings of our study is majority of the students’ answers that sometimes their professors are late. Even though their professor was absent, the professor gives a task or an activity for that day. But one thing is the result of attending class but stays outside has also the high percentage of sometimes answer. That’s why we want this improvement plan to improve the superior monitoring of every faculty. The Quality Management System can be considered a mechanism for managing and continuously improving more process to “achieve maximum students’ satisfaction at the lowest overall cost to the organization.

BrigadeTotal Quality Management2nd Semester SY 2014-2015 Page 1




Part 2PROBLEM STATEMENT

The following quality issues noted during the actual observation/ experience of the CBA Faculty Monitoring System:

1. CBA Students will not learn anything due to absenteeism of their professors. The CBA classes have a class schedule of either 2 meetings per week, or only once

per week. Once a professor is preferred to be absent for that day, they will be miss discussion,

report, or quiz. This will totally not benefit the students because their time is wasted, their

transportation allowance, and tuition fee.

2. Professors who come late above the prescribed time allowance of 30 minutes. The students who were waiting will cause too much noise that can disturb other

classes. The professors who have 2 meetings per week class schedules, two and a half hours

of class will not use efficiently because the professor is late and they may do less activities because there is little time left to do those tasks.

If the professor exceeds the allotted late allowance of 30 minutes, some students may not decide not to attend class and go home.

3. Inconsistent faculty monitoring of CBA personnel. We, students notice that CBA staff only monitors in the first month of the start of

every semester. With lack of monitoring personnel, some professors may abuse this because there is

no personnel who will monitor if they really attending and teaching inside the classroom.

Students are aggrieved because they will not learn anything if there is no monitoring personnel to monitor professor.





Part 3QUALITY TOOL

Lack of personnel monitoring Inefficient monitoring sheets

No personnel who will continuously No Monthly attendancecheck if the Professors is inside the report/record cardsclassroom or not

Lack of tapping machine for every CBA classroom Inconsistent monitoring procedures

Lack of CCTV Cameras Inadequate policies regarding over

in the Corregidor. absenteeism and tardiness of professors

Fishbone Diagram


Absenteeism, Tardiness of the CBA Professors

MANPOWER MATERIALS

MACHINE/SYSTEM METHODS/PROCEDURES




Quality Tool: Process Mapping

Quality Tool:Value-Creation Processes for New Era University- CBA Faculty Monitoring System

Process Principal Requirements

Attending Class Low rate of absentees

Tardiness Must be on time consistently





Monitoring Faculty Accurate, consistent, effective

During class discussions Class Participation, effective teaching

techniques

Inside the classroom Proper Ventilation, lightning and educational

facilities

DEMING CHAIN REACTION

Quality Tool:





Quality Tool:Work process overview for CBA faculty monitoring system

To: Develop process in monitoring CBA faculty system

For: The students and department

By: Giving importance and applying the monitoring process





So that:

Students acquire new knowledge, skill, or proficiency Students produce better performance in class Process and development increases its success Teachers and students good relationship in class CBA department can lead to school growth and improvement

Conditions:

Required information attendance and correct Allow students complains Follow the rules and make the job right Absence of teachers should comply to dean’s office

Measures:

Positive comments and feedback Students report satisfaction Students apply learning and produce better performance Good performance in class

Part 4ROOT CAUSE OF THE PROBLEM

Based on the cause-and-effect diagram (fishbone diagram) we noted the following attributions to be observed quality problem:

MANPOWER





a. Lack of personnel monitoring—CBA personnel is not enough to handle the monitoring of attendance of each faculty/professors.

b. No personnel who will continuously check if the Professors is inside the classroom or not—If there are no personnel some professors will not have fear of attending their classes or not.

MATERIALa. Inefficient monitoring sheets—if the monitoring sheets are inefficient, it can be ineffective

materials to conduct information about the Profs Attendance.

b. No monthly attendance report/record cards—it there’s no monthly attendance report card there will be discrepancy regarding in Profs Attendance.

MACHINE / SYSTEM

a. Lack of CCTV Cameras in the Corregidor— lack of CCTV camera can be difficult to the monitors to conduct accurate information about professor’s attendance.

b. Lack of tapping machine for every CBA classroom — for every classroom there must be a tapping machine; it’s the evidence of truly attending class. This may have a memory card provided for each tapping machine.

METHODS/ PROCEDURESa. Inadequate policies regarding over absenteeism and tardiness of professors – With

inadequate policies, it’s like a country without a law. There’s no orderliness and appropriateness.

b. Inconsistent monitoring procedures- We, students notice that CBA staff only monitors in the first month of the start of every semester.

Part 5 Survey Results

A. DEMOGRAPHIC PROFILE OF THE RESPONDENTSTable 1: Frequency Distribution of the respondents when grouped according to course





COURSE FREQUENCY DISTRIBUTION PERCENTAGEBSBA- HRDM 10 20%

BSBA-MARKETING MGMT 18 36%

BSBA- FINANCIAL MGMT 18 36%

BSBA- LEGAL MGMT 4 8%

TOTAL 50 100%

Table 1 shows the number of the respondents when group according to CBA courses. The percentage of BSBA-HRDM is 20% while BSBA-MARKETING MANAGEMENT and BSBA- FINANCIAL MANAGEMENT is both 36%, while the percentage of BSBA-LEGAL MANAGEMENT is 8%. So the majority of the results would be the BSBA-MARKETING MANAGEMENT and BSBA- FINANCIAL MANAGEMENT.

Table 2 Shows that the performance of attending late in class is only 1 respondent’s answers that his/her professor is not late in class. These statements show the unnecessary practices that must not be shown or notice by their students.

Statement Always Sometimes Never

1. Do your professor late in class? 4 45 1

2. Do your professor remind the class if he/she will be absent next meeting?

12 36 4





3. Do your professor attend class but stays outside? 1 23 27

4. Do your professor attend on time? 11 37 1

5. Do your professor discusses a lesson and had consumed overtime?

11 35 3

Total Weighted Mean 0.78 3.52 0.72

Table 3 Shows the good side of the professors. These statements show good result because even though they are not present in class they give an additional task for their students so that the efforts of the students to attend class are not wasted.

Statement Always Sometimes Never

6. Do your professor prepare seatwork even if they will not attend the class?

6 38 8

7. Do your professor remind the monitor if he/she will not attend the class?

22 24 6

8. Do you ask the CBA office if your professor is present for that day?

8 29 14

9. Do your professor remind the class monitor that he/she will be late?

11 32 8

10. Do your professor tell where he/she will go when he/she leave the room?

7 23 21

Total Weighted Mean 1.08 2.92 1.14

What might be the possibility why professors are not in class? Put a check on the right side.

Table 4. Statement Tally Rank Percentage

a. Attending seminars 34 1 27%

b. Professor are sick 18 3 14%





c. Absent from earlier class 9 7 7%

d. Having Lunch 11 6 9%

e. Earlier class is in the next building 14 4 11%

f. Have an official business 27 2 22%

g. Have a part- time job from other schools 12 5 10%

Total 125 N/A 100%

Table 4 shows the frequency distribution of the respondents when grouped accoring to their instinct the possibility of their professors why not attending their respected classes. 34 respondents out of 50 answer that they think that their professors are attending seminars. And the least possibility is the reason of being absent from earlier class who got 9 out of 50 respondents.

Part 6Recommendation and Benefits

The benefits of CBA Faculty Monitoring System both in terms of tracking the CBA faculty members to be well-informed the management if the professors attend or had been out every subjects that they handled and for the CBA students to become more knowledgeable regarding how their professors manage and split their time. Observing our current faculty attendance for attending class, we recommend developing this kind of new monitoring system. These will not only benefit the current students of CBA but also the next generation of students who will study in CBA. And also it benefited the NEU because it will gain good quality of faculties and ways of handling their respected faculty members.





If we implement this now, the CBA will assure that all professors is doing their job and not waste the time of students who are willing to learn every day. By these benefits and advantages we recommend the different solutions stated as follows:

1. We recommend the management to provide CCTV cameras and two personnel that will keep an eye to the screen, and another one staff that will roam along the CBA department to get some information why the professors didn’t make to attend their respective class

a. If the professors know that they are being monitored, this will help to urge and motivate them to really attend their classes every day.b. This will also help if the professor is always leaving their class during their class hours.c. It will lessen the number of professors’ absentees’.

d. CCTV cameras will be a great help on monitoring the professors if they really attend their respective classes.





CCTV Package with Free Installation

Package 1: 4 CamerasPrice: 16,900.00 Free Installation

1 DVR1 TB Hard Disk2 Dome Camera2 Bullet Camera2 10M Siamese Cable2 20M Siamese Cable

Contact Number:

0919-576-7267

2. We recommend providing CCTV rooms for superior monitoring.


http://www.olx.ph/index.php/classifieds+directory/q/cctv




This picture shows the design room proposal for CCTV rooms we are planning to place it at the stair room between NEU rooftop and 4th floor lobby.

3. We recommend the management to provide a monitoring sheet every classroom

a. It’ll serve as the attendance of every professor.

b. An actual proof if the professor really did attend the class.

4. We recommend the management to provide a fingerprint attendance machine equipment every classrooma. The machine will automatically record the professor’s attendance once he tapped his ID.

b. It will be one of the upgraded facilities that will help NEU boost up the schools’ learning standards.

CCTV Installation Floor Plan





Legend:

Proposed CCTV camera positions

Part 7PROPOSED IMPLEMENTATION PLAN

OBJECTIVES ACTIVITY RESPONSIBLE TARGET ESTIMATED

BUDGET

Review of CBA Faculty rules and regulations

a. Periodic review of the rules and regulations

b. Creation of punishment for professors who are always absent

c. Periodic orientation regarding CBA Faculty rules and regulations

Human Resource Department

August 2015

N/A

Provision of appropriate

a. Additional material for

N/A





materials / methods regarding monitoring system

monitoring such as whereabouts log book, red, blue and black ball pen.

b. Changing old methods of monitoring system into new ones.

Human Resource Department

August 2015

To avoid time consuming in monitoring CBA Faculty

a. Install CCTV in a respected area of CBA corridors including corridors in H.S Building (CBA Rooms)

b. Ask for assistance of CSD Department for installation of CCTV

CBA Department &CSD Department

August 2015

P16,900

To monitor the professor’s reason of not attending their class.

a. Appoint 1 CBA monitoring personnel who will consistently monitor the CBA faculties’ reason.

b. Make a report for the HR. dept.

CBA Department&

HR Department

August2015

N/A





Report the time attendance by using the fingerprint attending machine

a. Install fingerprint attendance machine.

b. The collecting of data would be monthly

c. And this will be recorded by the HR dept.

CSD Department&

HR Department

August2015

P6,000*17CBA rooms= P102,000


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part2 (Autosaved).docx