Page 1 EMPOWERING INNOVATION SEURING INFORMATION · Page 10 EMPOWERING INNOVATION SEURING INFORMATION 3. SAP ERP System & Development Support a) EHP7 Upgrade and EP 7.41 upgrade -

Page 1 EMPOWERING INNOVATION SECURING INFORMATION


1. Preamble

2. IT Vision & Mission

3. Activities of IT Department

4. Targets & Achievements

5. Present & Future Projects

6. Budget Performance

7. Technology Absorbtion

8. Environmental Protection

9. Energy Conservation

10. Cost Control

11. Gender Budgeting

12. Human Resource

13 Departmental Organogram

14.Acknowledgement

Contents


In recent years there has been increased digitalization of upstream activities with the

convergence of information and operational technology. The sheer volume and access of

data is encouraging the oil & gas industry to utilize this information to strengthen

strategies and decision making to optimize business performance. Technologies enabling

real-time data visualization and cloud data storage have added entirely new dimensions to

this field. Thus Information technology (IT) has become a key enabler for E&P

organizations. At OIL too, IT has been a key contributor towards the overall cause of the

organization over the years.

Information Technology Department was established as a separate functional entity in the

company on 1st November, 1998, to serve the information needs of the enterprise. The

goal of the Department is to meet the information requirements of all activities at

different levels within the organization by leveraging the latest technology in the best

possible and most cost effective manner to achieve higher productivity.

From being an enabler to the core functions of the OIL over the years, the role of IT is

getting transformed to assume strategic importance as technology induction is becoming

inevitable in an increasingly difficult era of finding hydrocarbons. The years ahead are

poised to witness an ever increasing role of IT in realizing the objectives and goals of the

Organization.

1.Preamble


IT Vision

●To transform OIL into an I² (‘Informationalised’ and ‘Integrated’) enterprise

● Knowledge management through Information management

IT Mission

To achieve a high level of computerization in the technical and commercialprocesses in all spheres of OIL’s activities, developing an Enterprise-wideInformation system, creating local/ wide area connectivity across theorganization to provide network and data communication facilities,application of innovation and introduction of new technology by prudent ITresource planning in the most effective manner, continuous updating ofknowledge so that the benefits of technology reach all levels ofmanagement as well as knowledge workers in OIL.

2.IT Vision & Mission


IT Security

Application Software

Management & Support

System Administration & Data Centre Management

User Support

Network Management

Hardware Management

Planning & Administration

Miscellaneous Support

3.Activities of IT Department


Formulating IT Security Policy, monitoring the implementation, reporting etc.

Ensuring perimeter security through Firewalls, IPS/IDS

User Authentication through Microsoft Active Directory, NAC

Antivirus Server and Client management

Password Administration

IT Security audit & implementation of audit recommendations

Information Security Management System (ISMS) processes

SSL, Digital signature procurement & management

A. SAP ERP

Maintenance & support for ECC 6.0, EP, BI, SRM

SAP ABAP program development & maintenance

B. Non-SAP Applications

Application development using Oracle Developer, VB, ASP, HTML, Java, .Net etc.

Maintenance of various oracle and web applications including interface technologies like MS

BizTalk etc.

C. E&P Databank

Maintenance and support for Application suite consisting of Petrobank MDS, Power

Explorer, Openwells, Tow/CS, Recall, Openworks, Openspirit, Flexlm, Web Openworks etc.

D. Software License management

E. Maintenance of Intranet portal https://oilweb.oilindia.in

F. Maintenance of Corporate Website http://www.oil-india.com

IT Security

Application Software Management & Support

https://oilweb.oilindia.in/

http://www.oil-india.com/


SAP Basis Administration (ERP)

E&P Databank Administration

Non-ERP systems Administration

Email infrastructure of Microsoft Exchange Administration

Hardware Administration of Servers/ storage /Backup system etc.

Administration of Operating Systems: HP UX, AIX, Linux, Windows Server

Database Maintenance & Administration: Oracle, SQL Server, My SQL

Administration of Virtualization Infrastructure

Administration of VMware, Hyper-V virtualisation software

Administration of Microsoft IIS, TOMCAT, Apache Web Servers

Administration of Network Device Operating Systems

Data Centre Management - Management of the data centre infrastructure, entry restrictions, Managing

Power related issues including UPS, Battery, Precision Air-conditioning systems, etc., Downtime

management.

Support to Email users

Providing and supporting Internet connectivity to users

Anti-virus, AD front-end support

SAP ERP front-end support.

E&P databank front-end support.

Other applications user support.

System Administration & Data Centre Management

User Support


Network planning & management

Procurement of network devices

Provision of new connections – campus & remote sites

Maintenance and administration of LAN

Maintenance and administration of WAN - Radio, VSAT, MPLS

Maintenance and administration SCADA network

Planning, procurement, maintenance of general-purpose IT Infrastructure - Desktops, Laptops, Servers,

Printers, Scanners etc.

IT Asset management

E-Waste management

Involvement in Major projects of other departments.

Providing video-conferencing facilities

Uploading of tenders, advertisements etc.

IT support for AGM, Vehicle Allotment by Contracts Department and other OIL events

Organising computer skill tests for recruitment of employees

Software Support for OIEECCSL and other local institutions

Network Management

Hardware Management

Miscellaneous Support


Targets

a) High availability of IT services- SAP ,E&P Databank, Non-ERP, OILWEB portal, Corporate website, E-

Mail, E-tender and Internet to the end-users.

b) High availability of campus wide LAN including field locations and WAN connectivity between different

spheres.

c) Consolidated procurement and maintenance of general purpose IT hardware and software.

d) Development and maintenance of software applications.

e) Information security.

Achievements

1. ISO 27001:2013 certification:

IT Department has implemented a framework of Information Security Management System (ISMS) and

subsequently obtained ISO 27001:2013 certification from Bureau Veritas(India) Pvt. Ltd. for its IT Data Centres

at Duliajan and Remote Backup site at NOIDA. By doing so, IT Department has achieved a higher level of

confidentiality, integrity and availability of data residing at these data centres.

2. ERP Hardware and Data Center Network Upgrade

Under the ERP Hardware refresh project, the UNIX applications that were hosted in rack-based servers were

migrated to virtual machines and virtual partitions hosted on blades across Superdome 2 and C7000 blade

enclosures. While this led to a remarkable improvement in performance and capacity, the overall

transformation of ERP setup from a vast rack-based, energy-intensive infrastructure to a leaner enclosure-

based setup brought significant reduction in power consumption and cooling requirements.

The SAN storage has been replaced with a new storage XP7 which provided with high-end SAS and nearline

SAS disks. New Tape Library module with LTO5 tape drives faster and high capacity backups.

The Data center network was also replaced with new technology equipment using VCF (Virtual Chassis Fabric).

4.Targets & Achievements


3. SAP ERP System & Development Support

a) EHP7 Upgrade and EP 7.41 upgrade - ECC system was successfully upgraded from ECC 6.0 Enhancement

Package 6 to Enhancement Package 7. EP system was upgraded from v7.31 to v7.40.

b) IND-AS implementation - SAP ABAP support was provided towards implementation of Indian Accounting

Standard in OIL.

c) Online transfer of invoice data related to sale of Natural Gas to NRL has been automated using B2B platform.

d) Daily production statement for crude oil producing installations e) Daily asset manager's production report f) Report generation system for Petroleum Planning and Accounting Cell (PPAC) g) Sales Register for Renewable Energy h) Sales Order Output for Natural Gas i) Gas Pool Subsidy Claim Report

4. Non-ERP Software Development a) Geophysical Survey Application b) Office Automation Application c) Employee Helpdesk System

5. Replacement of Radio Network and redundancy design

Oil India Limited has an existing 2.4 GHz ISM Band Ethernet Bridge Radio Network connecting OIL's field installations like OCS, GCS, Drilling Locations, Seismic camps, etc., located within a radius of 80 km from OIL's Field Headquarters, Duliajan, to OIL's campus computer network at FHQ, Duliajan. New Radio Network for providing connectivity to OIL’s field locations has been successfully implemented.


6. Corporate Website

a) Corporate website www.oil-india.com was redesigned with a different look and feel and to meet Statutory

Govt. Guidelines for websites.

b) Startup Fund Portal - OIL Startup Fund portal was developed in OIL’s Corporate website to foster, nurture

and incubate new ideas related to oil and gas sector.

7. Enterprise Project Management

As per directives of MOP&NG a project management software has been procured and implemented within a

very short span of time. The EPM software is web-based and has been procured from M/s Tiemchart, a

Guwahati based Software Company. Project department has already started working on the software and the

necessary training has been imparted to users from various departments.

8. VC System

New Video Conference system has been installed and commissioned at Kolkata Office and integrated with other offices.

9. Upgrade of WAN connectivity (MPLS) between Duliajan and NOIDA

MPLS bandwidth for both primary and redundant links has been upgraded to 100 Mbps between Duliajan and NOIDA to meet the bandwidth requirement for DC – DR synchronization of SAP and email infrastructure.

10. Procurements of Capital Assets

PCs Printers Scanners Laptop Others

PC/Printer /Scanner /Laptop 259 168 32 5

Vaccum Cleaner 4

Projector 4

Conference Phone 2

Chairs 50

0

50

100

150

200

250

300

No

s.

Capital Assets procured/Order placed in 2016-17


AdobeAcrobat Pro

MicrosoftOffice

Home andBusiness

2016

MicrosoftWindows2012 R2

StandardEdition

Licenses 20 1438 2

0500

100015002000

No

s.

Software Licenses procured in 2016-17

UPS BatteryOptical Fibre

CablesHDMICables

Quantity 36 4 5

0

10

20

30

40

Consumables procured in 2016-17

Printers PCs/Laptops Scanners

Multifunction Inkjet 25

Monolaser 81

A3 Multifunction Color laser 3

Color Laser 8

Laptop 23

PC 90

A3 Scanner(Flatbed + ADF) 1

A4 Scanner(Flatbed + ADF) 29

0

20

40

60

80

100

120

140

No

s.

Procurements in process


11. Biometric Time Capturing Devices at FHQ.

Top management has advised installation of biometric time capturing device to monitor the entry/exit time of

employees. Administration department was the nodal department and IT department was executing

department to implement BTCD systems across FHQ. Administration department has identified 65 locations in

FHQ where the BTCD devices were to be installed. IT department successfully completed the installation &

commissioning of Biometric time capturing device across 65 locations in FHQ Duliajan on 31st January 2017.

12. IT Hardware Maintenance by IT Workshop

The achievements for each quarter are as given below.

13. E-Waste Management

A quantity of 11,550 KGs of e-waste has been disposed as per government guidelines through an authorized e-waste recycler during the year.

42864359

4103

4532

42814356

4100

4532

3800

4000

4200

4400

4600

Q1 Q2 Q3 Q4

Maint. Calls Attended & rectified at Site

Service Calls Received Service Call rectified at site

311287

123

237

306284

120

237

0

100

200

300

400

Q1 Q2 Q3 Q4

Repair Jobs completed at IT workshop

Items sent to IT Workshop Rectified within 48 hrs

734

1289 1265 1216

721

1277 1254 1201

0

500

1000

1500

Q1 Q2 Q3 Q4

Preventive Maintenance of IT Peripherals

Total No. of Planned Items Total No. of items on which PM is done


5.1 PRESENT PROJECTS

5.1.1 E-mail software and hardware upgrade and DR implementation: IT Dept has initiated action to upgrade

the software to the latest version of Microsoft Exchange (2016) and also replace the hardware with new

equipment functioning in a virtual environment. Simultaneously, we are also going ahead to implement a DR

for the email solution, to be located at our Corporate Office in NOIDA. As on 31st March 2017, all the hardware

and software for the new solution have been delivered and hardware commissioning has been completed. The

project is expected to be completed successfully within 31st May 2017.

5.1.2 Township Surveillance: To monitor & facilitate proactive action in case of physical security incidents, it is

planned to set-up a CCTV network using IP-based cameras, outdoor as well as indoor, to cover strategic points

in the Duliajan township, a few Departments and some remote locations. The materials have been delivered

and control room setup, commissioning of fibre optics cable, installation of camera poles in the township have

been completed. Installation of cameras at IT, Civil Engineering, Materials and Contracts department have been

completed and 40 Nos (out of 85Nos) cameras have been installed in the township and 2 Nos (out of 15Nos)of

explosion proof cameras have been installed in the remote drilling locations. The project is expected to be

completed successfully within 30Th June 2017.

5.1.3 Cloud Infrastructure for Corporate website: OIL corporate website www.oil-india.com (www.oil-

india.nic.in) is hosted on NIC servers as per Govt. of India mandate. In a recent move in the last year NIC has

asked all the corporate bodies (whose website is hosted in NIC servers) to migrate their websites to NIC cloud

infrastructure Meghraj on urgent basis. Accordingly, the required hardware/software cloud infrastructure has

been acquired from NIC. The technical process for migration has been initiated and the same will be completed

within May, 2017. This will provide more flexibilities to IT department in carrying out maintenance activities of

the website.

5.1.4 Redesign of OILWEB: A contract was awarded for redesigning & development of the OILWEB using latest

technology. Since the vendor failed to provide the promised deliverables despite several time extensions, the

contract has been cancelled. Then, IT department decided to carry out the job in-house. Presently the

development of the portal in new technology is going on and the new portal is to go-live shortly.

5.Present & Future Projects

http://www.oil-india.com/

http://www.oil-india.nic.in/

http://www.oil-india.nic.in/


5.1.5 Upgrade of BizTalk: Upgrade of MS BizTalk server from version 10 to the latest available version as per

recommendation of IT security. The implementation is presently in progress.

5.2 FUTURE PROJECTS

5.2.1 SD-WAN

OIL uses Multiprotocol Label Switching (MPLS) WAN links leased from telecom service providers to connect all

the branch offices and Corporate HQ to FHQ Network so that users from different offices can access the IT

services like SAP, E-MAIL etc. OIL uses dual redundant MPLS links to ensure connectivity when the primary link

fails.

IT department has initiated steps to migrate its traditional WAN infrastructure to on‐premises SD‐WAN based

infrastructure. SD WAN is a solution that uses real time WAN link performance monitoring and data packet

inspection for autonomously managing the distribution of network traffic across multiple, likely

heterogeneous, WAN links with the aim of improving and optimizing WAN performance in alignment with the

business requirements.

SD‐WAN solutions employ centrally managed WAN edge devices placed in branch offices to establish logical connections with other branch edge devices across the physical WAN. These logical connections create secure paths across multiple WAN connections and carriers, such as hybrid Internet and multiprotocol label switching (MPLS) architectures. SD‐WAN solutions allow for load sharing of traffic across multiple WAN connections in an efficient and dynamic fashion, based on business and/or application policies. SD‐WAN solutions dramatically simplify the complexity associated with management, configuration and orchestration of WANs.


5.2.2 Skype for Business

Skype for Business is a tool for collaboration and communication within the organization. Skype for Business

can be used to communicate with individuals or groups of users via instant messaging (IM), voice calls, video

calls and online meetings. Skype for Business can be used from PC, Laptop and mobile devices within the

organization as well as from Internet. IT department has initiated steps to implement Skype for Business. The

service shall be rolled out to all OIL Email users shortly.

5.2.3 Security Information and Event Management (SIEM) solution:

The security information and event management (SIEM) solution is defined by an organization’s need to apply

security analytics to event data in real time for the early detection of targeted attacks and data breaches, and

to collect, store, analyses and report on log data for incident response, forensics and regulatory compliance.

SIEM technology aggregates event data produced by security devices, network infrastructures, systems and

applications. As OIL’s datacenter comprises of a large network Infrastructure, servers running various

enterprise applications in different operating systems, it is imperative that we adopt a pro-active approach in

securing the IT infrastructure so that timely action can be taken. SIEM solution will be very useful tool in this

regard. Also it may be noted that various IT security audits of our infrastructure & processes by independent

agencies have recommended IT Department to have such solution in our IT infrastructure. Hence, we plan to

procure and deploy a SIEM solution in our IT infrastructure

5.2.4 Firewall (NGFW) for Branch Offices:

To enhance network security to OIL, we are planning implement Next Generation Firewall solution in branch

offices with Centralized Management and logging facility at Field HQ - Duliajan.

5.2.5 Document Management System: In order to aggregate important information into a central repository

and enhance ease of access to these from different offices of the company, action to implement an enterprise-

wide DMS is ongoing. This will also reduce the usage of paper in various internal processes and contribute to

conserving our environment.

5.2.6 Fire Detection and suppression system at Data Center.

IT Department is also working towards procuring and implementing the Fire Detection & Suppression System

at IT Data Center in light of strong recommendation by ISO 27001 Information Security Management Auditor.

This system is to counter any potential fire hazard at the data center that can significantly disrupt OIL’s critical

information system including SAP, E&P Databank, Email, Hospital Information System etc. This system is to

detect the incidence of smoke and/or fire within the IT Data Center. In addition, the fire detection technology

controls and monitors all fire protection systems in the object and can be triggered by automatic detectors

and manual operation of Manual Call Points.


5.2.7 Client Management System

IT department has initiated procurement process towards implementation of the Client management software

in order to manage and monitor the IT peripherals from a centralised location in an efficient manner.

5.2.8 Secure disposal & recovery of data-store devices

Procurement of Degaussers to dispose of hard disk & other data store devices in a secure manner in line

with the international standards and to avoid data theft and misuse.

Procurement of Data recovery software to provide quick and reliable data recovery solutions.

5.2.9 Replacement of Video Conferencing System at Duliajan & NOIDA

OIL has VC (video conferencing) systems installed at FHQ Duliajan, Corporate HQ, Jodhpur, Kolkata, Kakinada

and PHQ-Guwahati. The VC system is extensively used to hold video meetings between the OIL offices. The VC

systems installed at Duliajan and Corporate HQ have reached end of life. IT department has initiated

procurement process to replace these VC systems with new equipment.

5.2.10 IPv4 to IPv6 migration: In line with Govt. of India directives, IT Dept has initiated action to migrate from

the existing IPv4 environment to IPv6 (IP – Internet Protocol) by the year 2017. The first phase involves study,

plan for migration etc. Consultancy service has been awarded to a Government of India-empanelled vendor to

complete the first phase. The first phase of IPv4 to IPv6 has been completed. The second phase would involve

actual implementation based on recommendations of Phase-I.

5.2.11 Near DR: Oil India's data centre located in IT Department, 2nd Floor R&D Building currently hosts ERP

Servers, Non-ERP Servers, E&P Data Bank servers, Email Servers etc. It was constructed in year 2005. ERP on

today's date is mission critical infrastructure for company business activities and the availability for the same is

24X7.In past 12 years, it has been noticed that ERP landscape needs shutdown for planned as well as

unplanned maintenance of Data Centre and/or Hardware. With the help of an Active-Active Near DR Site we

can ensure 24X7 availability of the essential IT services. Active-Active Near DR Site will work with in sync with

the current Data Centre and hence ensuring 24X7 availability in all case of Planned, Unplanned, Hardware

upgrade etc. events. Tendering for Civil Work is to start shortly.


Capital budget target for 2016-2017 was about ₹6,21,85,621.00 and procurement / commitment were made

against all the budget heads.

0% 20% 40% 60% 80% 100%

Budget

Commitment

6.Budget Performance


The following are the major new technology absorptions that have taken place in the field of information

technology in the organization during the last financial year:

1. E-mail Service -

Latest version of Microsoft Exchange 2016 with High availability is under implementation. ‘Skype for

Business’ for desktop to desktop Audio Video communication is also being implemented as a part of Email

upgrade.

2. ECC EHP 7 upgrade and EP 7.41 upgrade-

ECC upgrade from ECC 6.0 Enhancement pack (EHP) 6 to EHP 7 and EP upgrade from v7.31 to v7.40

introduces various new functionalities and also brings greater ease in terms of performance optimisation

and administration.

3. Zero-downtime backup facility for ERP servers -

With the advent of split-mirror backup system, the downtime for ERP servers has been considerably

reduced. Split-mirror backup eliminates the need for a weekly downtime for backing up production servers

such as ECC and SRM.

4. SRM Bid Security solution -

The deployment of SAP SRM Bid Security solution enables OIL to provide more security provisions in the E-

tendering Process. E-tendering process involves transaction with confidential data and is exposed to several

threats. The implementation of Bid Security solution ensures encryption of confidential data, thus

completely eliminating the threat of data loss or manipulation of data. It may be mentioned that

encryption component is deployed for the first time in OIL.

5. Web Technology -

ASP.NET MVC technology is adopted for development of software. This will help in meeting the security

guidelines and mobile compatibility requirements.

6. Server Virtualization -

Old standalone servers are replaced with latest Virtualization technology which leads to better

administration and efficient utilization of resources.

7. Virtual Chassis Fabric (VCF) –The new Data centre network is based on Virtual Chassis Fabric (VCF) which

enables interconnection of multiple devices into a single logical device, inside of a fabric architecture.

7.Technology Absorption


a) To take care of the E-waste (Electronic waste) accumulated over the years in the Organisation which leads to

environmental problems, an initiative has been taken to formulate methodologies to discard the E-waste in an

environment-friendly manner. A contract has been awarded to a government-certified recycler to dispose the

E-waste generated in the Organization.

Till date 49,872 KGs of e-waste have been disposed of through the recycler.

b) Adoption of Server Virtualization Technology has resulted in lower energy consumption and thereby leading

to reduced carbon footprint.

8.Environmental Protection


Measures adopted for reduction of power consumption are –

Procurement of energy efficient Computers/ Monitors / Network Printers

Sharing of printers

Hibernating of computers when not in use

Using servers/ PCs in power save mode

Adoption of virtualized environment leading to reduction of physical servers

Air cooled Package AC has replaced older water cooled Package ACs.

9.Energy Conservation


1. The implementation of video conferencing amongst all the spheres has brought down the costs of

travel, time etc.

2. The implementation of corporate E-mail services has brought down the cost of communication.

3. A large number of computer consumables like Print cartridges/Toner, drums etc. have been brought

under annual rate contracts, which have brought down the cost vis-à-vis procurement through spot

purchases.

4. Strict control and close monitoring of overtime, office stationery and vehicle mileage were exercised.

5. In-house software development (ERP/Non-ERP) has contributed in a big way to brought down the cost

on services.

10.Cost Control


1.0 MANPOWER

The manpower at FHQ on the year-end stood at:

2.0. TRAINING

3.0 NEW JOINING:

Executives: 3 Nos.

4.0 SEPARATION: 2 Nos.

Executive, 26Employees, 26

Manpower

0

2

4

6

8

10

12

14

In-house In-country Overseas

13

8

0

7

2

0

3

Executive

Employees

Service Engineers

11.Human Resource


Male, 46

Female, 6

Gender Distribution

12.Gender Budgeting


CE-IT

Commercial

Systems

CE-IT Technical

Systems

CE-IT

IT

Workshop

CE-IT

Infrastructure,

P&A

CE-IT

Network &

Communication

CE-IT

IT Security

(Proposed)

CE-IT

Commercial

Systems

CE-IT

Technical

Systems

DGM-IT

13.IT Department Organogram

Documents

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