Job title: Team LeaderPackage: £25,000 per annum

28 days annual leave (including bank holidays) Hours: 37.5 hours per week (excluding lunch breaks)Location: Bristol (Travel required) Direct reports: Deputy Team Leaders, Key Workers and Support Workers

Our mission

To safeguard service users from anything and anyone who can harm their welfare To support and empower service users to learn and develop the skills they need to

become independent To celebrate service users progress by recognising and rewarding their

achievements Our vision 

For our service users to be able to live independently and achieve their full potential in life, giving them a brighter future

For Local Authorities to want us to work with more of their service users because they see the success service users are achieving with our support

Job Purpose

To build good relationships with professionals and agencies by ensuring the support delivered by the team is professional, timely, effective and promotes the welfare of service users. To work well in partnership with agencies and professionals through excellent communication and information sharing

To ensure service users and all those working with them are safeguarded by ensuring that all staff receive, read and adhere to accurate risk assessments and have the relevant tools and resources they need to be able to perform their roles

To embed policies and procedures into SHA’s culture so that staff know and apply the correct protocols during their work with service users

To ensure that service users achieve their targets as per their Pathway Plans and complete SHA’s Life Skills Programme to enable them to develop independent living skills successfully in time for them leaving care

To supervise a team of Deputy Team Leaders, Support and Key workers to ensure they deliver an effective supported living service to service users

To liaise with stakeholders and ensure accurate information is recorded, shared and acted upon in a timely manner

To operate within SHA's scope of services and ensure staff team do the same To identify, communicate and act upon concerns and incidents immediately and

takes responsibility for following these throughRoles and responsibilities

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Support:

Attend placement planning meetings with service users and professionals Ensure newly placed service users are inducted on admission, explaining house

rules and welcome pack etc Promote independence by regularly reviewing support levels in line with service

users changing needs and abilities and liaise with senior managers to make recommendations on how this should be adjusted

Work with all direct reports to ensure service users development areas are identified and acted upon to support them to become independent

With the service users agreement, work with team to act on service users behalf and advocate for them when appropriate

Ensure all staff (including yourself) promote, acknowledge and respect the privacy, dignity, diversity, rights and responsibilities of service users to enable them to meet their goals and aspirations and to build and maintain their self worth and individuality

Act as an escalation point for staff and apply relevant non-aversive de-escalation / distraction techniques to effectively diffuse problems and train and coach staff to do the same

Apply the correct protocol, immediately, upon any suspicion, evidence or allegation of any concern in relation to child protection, in accordance with SHA’s policies and procedures

Respect and enforce professional boundaries and communicate professionally with service users, colleagues, professionals and agencies

Ensure general up keep of properties is to a high standard by ensuring maintenance issues are followed up in a timely manner and that all health and safety issues are followed up appropriately

Support plans:

Design, implement, review and communicate support plans in line with Pathway Plan and risk assessment. Create and ensure completion of key documents and service users file and handover training for all staff

Oversee and delegate effectively to staff and young people to ensure activities are happening to deliver the support plans, ensuring staff and service users are aware of the information needed to complete tasks successfully

Produce reports and correspondence to a high professional standard and train staff to do the same

Ensure concerns and reasons for them are properly identified and logged using the correct forms and communicated effectively to relevant parties

Management:

Provide on call assistance to ensure service users and staff are safe and to provide a fast response (either in person or over the phone)

Manage a team of Deputy Team Leaders, Key Workers and Support Workers, ensuring they are performing their role competently, recognising good performance and managing any issues that arise

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Induct and train new team members and ensure they are aware of current legal, professional and administrative practices and procedures that apply within SHA

Conduct regular supervisions to monitor performance and behaviours, identify and request relevant training and development

Work with HR to address any performance or conduct issues Cover any gaps on shift or provide a second person on duty, until relief staff can be

secured Guide and support staff, assisting them in their professional development and

advising them in relation to behaviour management Ensure staff room privacy is protected and that staff do not allow young people into

the staff room for any reason Oversee the day to day management of petty cash system Comply with all GDPR requirements and ensure staff have annual training

accordingly To provide a full effective on call service to the team outside of hours To coordinate the service users and staff rotas ensuring all service users have the full

required support

This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed by a supervising officer, the responsibility level of any other duties should not exceed those outlined above.

All staff are expected to maintain high standards of customer care in the context of the Safe Haven Accommodation Core Values, to uphold the Equal Opportunities Policy and Health and Safety standards, and to participate in training activities necessary to their post.

Person specification –Team Leader

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A I AS D

1 NVQ Level 3 in Health & Social Care (or equivalent)

2 Strong working knowledge and understanding of safeguarding processes, support planning, health and safety and risk assessments

3 Relevant management or supervisory experience

4 Strong behaviour management and problem-solving skills

5 Able to motivate staff and support them to meet their goals and objectives

6 Able to recognise good performance and identify and manage potential issues at an early stage

7 Able to manage own and team workload, ensuring priorities and deadlines are met

8 Excellent computer literacy skills - able to confidently use Microsoft word, excel, PowerPoint, outlook etc)

9 Highly self-organised, reliable and punctual with excellent time-keeping and time management skills

10 Available to cover shifts where shift cancellations occur until a replacement arrives

11 Provide full effective on call services for the Bristol Team

12 Provide full rota coverage of service users and staff

13 Sleeps can either be mandatory or voluntary at choice of Team Leader

14 Results focused, confident and able to make good decisions when under pressure

15 Self-starter, quick learner and able to work on own initiative, making carefully thought through decisions

16 Adaptable and able to work flexibly to fulfil obligations

17 Excellent written and verbal communication skills and excellent relationship building skills

18 Passionate about making a genuine difference in lives of young people and staying positive and seeing the

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best in young people

19 Full UK driving licence with access to a car and business insurance

Key: The criteria for this post will be assessed as noted above.

A Application Form

I Formal Interview

AS Assessment Methods

D Documents

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