Operational Managment Project

Embed Size (px)

Citation preview

  • 7/23/2019 Operational Managment Project

    1/191

    5

    Gj Pfh Jekh mn ECCEF Pfh Kmqp Dhjhngagec# Pfh Kmqp Khtagnxc*

    CEXJAFGJI E JHY RTM@XP

    &@GHP MTEJIH OXGAH'

    MRHTEPGMJEC KEJEIKHJP

    RTMOHAP

    Rthqhjph` Pm#

    Kt* JE^HH@ KXQFPEU

    Xjg~htqgpw mn Qetim`fe

    Rthqhjph` Dw#

    K*D*E* Thixcet E

    Xjg~htqgpw mn Qetim`fe

  • 7/23/2019 Operational Managment Project

    2/191

    4

    @H@GAEPGMJ

    Yh ymxc` cglh pm pfejl mxt rtmnhqqmtKt* Je~hh` Kxqfpeuyfm yeq ecyewq pfhth pm

    fhcr ej` ixg`h xq yfhj yh jhh`h` fhcr* Fgq rhtahrpg~h atgpgagqk lhrp xq ymtlgji pm kelh pfgq

    rtmohap kmth nxcc rtmmn* Yh eth pfejlnxc pm fgk nmt fgq hjamxteigji ej` ~ecxedch qxrrmtp*

    Ymtlgji xj`ht fgk yeq ej hvpthkhcw ljmych`ihedch ej` hjtgafgji hvrhtghjah nmt xq* Yh eth

    ~htw pfejlnxc pm fgk nmt ecc pfh ~ecxh e``gpgmj ej` hjfejahkhjp `mjh pm kh*

    Jm ymt`q aej e`huxephcw hvrthqq kw m~httg`gji `hdp mn itepgpx`h pm kw rethjpq yfmqh qxrrmtp

    fhcrq kh gj ecc pfh yew* Edm~h ecc G qfecc pfejl kw ntghj`q yfm amjqpejpcw hjamxteih` ej`

    dchqqh` kh qm eq pm hjedch kh pm `m pfgq ymtl qxaahqqnxccw*

  • 7/23/2019 Operational Managment Project

    3/191

    1

    EALJMYCH@IHKHJP

    Pm Fgk dhcmjiq pfh `gkhjqgmj mn pfh Fhe~hjq ej` pfh hetpf# gp gq Fh yfm ig~hq Cgnh ej`

    `hepf ej` Fh feq rmyht m~ht ecc pfgjiq*

    &Ec+Uxtej'

    Ecc eaacekepgmj pm Eccef yfm feq hkrmyhth` ej` hjedch` xq pm eaamkrcgqf pfh peql

    qxaahqqnxccw* Ngtqp mn ecc yh ymxc` cglh pm pfejl mxt Eccef Eckgifpw yfm theccw fhcrq xq gj h~htw

    rtmdchk `xtgji pfh rtmohap* Yh ymxc` cglh pm hvrthqq mxt qgjahth ej` fxkdch itepgpx`h pm

    ECCEF eckgifpw yfmq Dchqqgjiq# fhcr ej` ixg`ejah feq dhhj e thec qmxtah mn ecc mxt

    eafgh~hkhjpq gj mxt cgnh* Yh ymxc` cglh pm e`kgp pfep yh amkrchph` pfgq rtmohap `xh pm rethjpq

    yfm rtew nmt mxt qxaahqq* Yh ecqm ygqf pm hvrthqq mxt errthagepgmj pm mxt qxrht~gqmt Kt*

    Nefhhk Epfet Feuejg yfm fhcr xq e cmp ej` gjptm`xah xq pm jhy `gkhjqgmjq mn ljmych`ih* Ej`

    yh ymxc` cglh pm ealjmych`ih ecc mxt ymtl pm mxt rethjpq ej` ntghj`q yfm ixg`h` pm eaamkrcgqf

    pfgq jh~ht nmtihppgji peql* Ceqp dxp jmp pfh cheqp mxt phek hnnmtpq# qxrrmtp# ammrhtepgmj ej`hjamxteihkhjp qfmyh` dw heaf khkdhtq gj pfh itmxr ygpf heaf mpfht*

  • 7/23/2019 Operational Managment Project

    4/191

    0

    PEDCH MN AMJPHJPQ

    Amjphjpq Reih JmAHMq khqqeih 52

    Kejeihkhjp mn amkrejw 55

    Jhy rtm`xap cexjaf rtmohap 54

    Rtmohap `gthapmt 54

    Rtmohap rhtgm` 54

    Ncmy afetp 51

    Rtmohap kejeihkhjp phek 50

    Jhqpch gjptm`xapgmj 58

    Dealitmxj` mn amkrejw 58

    Kgqqgmj qpephkhjp 5>

    ^gqgmj qpephkhjp 5>

    Amtrmteph qptephighq 5>

    Mdohapg~hq mn hvhaxpg~h `hretpkhjp 56

    Jhqpch amkrhpgpg~h e`~ejpeih 57

    Iejpp afetp 42

    Qechq ej` thqhetaf `hretpkhjp 45

    @hqgij `hretpkhjp 14Edmxp `hqgij `hretpkhjp 11

    Qptephiga mdohapg~hq 11

    @xpghq ej` nxjapgmjq mn `hqgij `hretpkhjp khkdhtq 19

    Amth edgcgpghq mn `ghp mtejih `hqgijht 19

    @hqgijgji Qmnpyeth 16

    Uxecgpw Nxjapgmj @hrcmwkhjp 16

    Fmxqh mn Uxecgpw Keptgv 02

    Pfh keomt nhepxthq mn `ghp mtejih 05Rtm`xap Uxecgpw 04

    Qpwch 04

    @hqgij 04

    Peqph 01

  • 7/23/2019 Operational Managment Project

    5/191

    8

    Amcmxt 01

    Nthqfjhqq 01

    Xjguxhjhqq 01

    Rtgah 00

    Fhecpfnxc gjith`ghjpq 00

    Dtej`gji 00

    Realeigji 00

    Cedhcgji 08

    Realeigji keafgjhq xqh` nmt `hqgij 00

    Keomt gjith`ghjpq gj pfh rtm`xap 18

    Aetdmjeph` Yepht 1>

    Nthqf Mtejihq 1>

    Eqretpekh 1>Rfmqrfmtga Eag` 19

    Agptga Eag` 19

    Jepxtec nce~mtq 19

    Qecp 19

    Pmrq 19

    Vmpgae 19

    Rtmahqq ~ghy 17

    Imecq 02Qptephighq 05

    QYMP Ejecwqgq 07

    Eapg~gpw mj jm`h errtmeaf 82

    Iejpp afetp 84

    Rtm`xapgmj `hretpkhjp 81

    Ngjejah `hretpkhjp 9>

    @xpghq ej` thqrmjqgdgcgpghq 9>

    Ejecwqgq mn ngjejagec qpephkhjpq 97Rtgagji 64

    Gjith`ghjp amqp 64

    Rtm`xap amqp 61

    Dthelh~hj ejecwqgq 60

  • 7/23/2019 Operational Managment Project

    6/191

    >

    Ngjejagec rcej 68

    Qechq nmthaeqp 6>

    @hpegc dx`ihp 6>

    Rtm`xapgmj dx`ihp 69

    Kephtgec dx`ihp 69

    Cedmt dx`ihp 69

    AIQ qpephkhjp 66

    Ketlhpgji dx`ihp 67

    Ihjhtec. E`kgj hvrhjqhq dx`ihp 67

    Dx`ihph` ngjejagec qpephkhjp 67

    Dx`ihph` gjamkh qpephkhjp 67

    Hqpgkeph` thpegjh` hetjgji 72

    Aergpec hvrhj`gpxth dx`ihp 72Afejih gj ngv eqqhpq 72

    Ymtlgji aergpec 75

    Rtmohap amqp 75

    Dx`ihph` decejah qfhhp 75

    Gj~hjpmtw amjptmc `hretpkhjp 70

    Tejlq ej` thqrmjqgdgcgpghq 78

    Qptephiga mdohapg~hq 7>

    Gj~hjpmtw amjptmc qwqphk 79Gj~hjpmtw amjptmc phafjguxh 79

    Hamjmkga rxtafeqh mt`ht uxejpgpw 79

    Amqp mn mt`htgji 79

    Amqp mn aettwgji 76

    Thmt`ht ch~hc 76

    Kgjgkxk gj~hjpmtw mt qenhpw qpmal 76

    Thuxgthkhjpq nmt hnnhapg~h gj~hjpmtw kejeihkhjp Gj~hjpmtw

    nxjapgmj

    522

    Aceqqgnwgji qwqphk 525

    Gj~hjpmtw tepgmq 524

    Cguxg`gpw mn gj~hjpmtw 524

    @ewq qechq gj gj~hjpmtw 524

  • 7/23/2019 Operational Managment Project

    7/191

    9

    Gj~hjpmtw pxtjm~ht 521

    Mrhtepgji awach 521

    Ncmy afetp 520

    Gj~hjpmtw amjptmc amxjpgji qwqphk 528

    Rtm`xapgmj rtmahqq 528

    Gj~hjpmtw amqpgji khpfm` 528

    Gj~hjpmtw ch`iht amjptmc 52>

    Uxecgpw amjptmc `hretpkhjp 529

    Uxecgpw eqqxtejah `hretpkhjp 546

    Uxecgpw eqqxtejah kgqqgmj 546

    Uxecgpw eqqxtejah mdohapg~hq 546

    Rmcgaghq ej` rtmah`xthq 547

    Khpfm`q 516Qgike ch~hcq 519

    Nxjapgmjq mn U*E `hretpkhjp 50>

    Ptegjgji mn uxecgpw eqqxtejah 50>

    Ketlhpgji @hretpkhjp 507

    Amkrejw Rtmngch 582

    Rtm`xap 584

    Rtmkmpgmjec Eapg~gpghq 581

    Ketlhp Qxt~hw 5>0Nheqgdgcgpw Rcejh 5>9

    Qxrrcw Afegj @hretpkhjp 598

    Mdohapg~hq 59>

    Lhw Atgpgaec Qxrrcw Afegj rtmahqq 599

    @hagqgmj Mj pfthh Ch~hcq 565

    Qxrrcw Afegj Kejeihkhjp Ncmy 564

    Afeteaphtgqpga mn Chejjhqq 568

    Qhchapgmj mn Ptejqrmtpepgmj Km`h 569Iejpp Afetp 566

    Uxhqpgmjjegth 567

  • 7/23/2019 Operational Managment Project

    8/191

    6

    HVHAXPG^H QXKKETW

    Jhqpch Relgqpej gq pfh qxdqg`getw mn jhqpch amkrejw# pfh kegj afecchjih mn jhqpch Relgqpej

    gq pm rtm~g`h< gjjm~epg~h rtm`xapq pm gpq petihp axqpmkhtq* Ep Jhqpc# yh dhcgh~h pfep thqhetaf aej

    fhcr xq kelh dhppht nmm` qm pfep rhmrch cg~h e dhppht cgnh* Imm` Nmm` gq pfh rtgketw qmxtah mn

    Imm` Fhecpf pftmxifmxp cgnh* Yh qptg~h pm dtgji amjqxkhtq nmm`q pfep eth qenh# mn fgif uxecgpw

    ej` rtm~g`h mrpgkec jxptgpgmj pm khhp rfwqgmcmigaec jhh`q* Gj e``gpgmj pm Jxptgpgmj# Fhecpf ej`

    Yhccjhqq# Jhqpc rtm`xapq dtgji amjqxkhtq pfh ~gpec gjith`ghjpq mn peqph ej` rcheqxth* Eq

    amjqxkhtq amjpgjxh pm kelh afmgahq thiet`gji nmm`q ej` dh~hteihq pfhw amjqxkh# Jhqpc fhcrq

    rtm~g`h qhchapgmjq nmt ecc gj`g~g`xec peqph ej` cgnhqpwch rthnhthjahq*

    Thqhetaf gq e lhw retp mn mxt fhtgpeih ep Jhqpc ej` ej hqqhjpgec hchkhjp mn mxt nxpxth* Yh ljmy

    pfhth gq qpgcc kxaf pm `gqam~ht edmxp fhecpf# yhccjhqq ej` pfh tmch mn nmm` gj mxt cg~hq# ej` yh

    amjpgjxh pm qhetaf nmt ejqyhtq pm dtgji amjqxkhtq Imm` Nmm` nmt Imm` Cgnh* Jhqpch Relgqpej feq

    `hphtkgjh` pm e`` e jhy rtm`xap gj gpq rtm`xap cgjh dh~hteihq# jekh` `ghp mtejih oxgah* Jhqpchq

    rtm`xap cgjhq ej` dtej`q eth Dh~hteihq# Dmppch` Yepht # Dedw Nmm`q# Dthelneqp# Ahthecq#

    Afmamceph . Amjnhapgmjhtw# Amnnhh# @egtw rtm`xapq #@tgjlq# Gah Athek# Gj pfh Lgpafhj Jhqpc

    #Rtmnhqqgmjec# Jxptgpgmj .Fhecpf# Rhp aeth*

    Enpht amjahg~gji g`he ntmk qechq ej` thqhetaf `hretpkhjp# ecc pfh thch~ejp `hretpkhjpq ie~h pfhgt

    eaahrpejah pm pfep g`he# pfep yeq `ghp mtejih# gp feq fhecpfnxc gjith`ghjpq# pfh amth amkrhphjah mn

    `ghp mtejih gq gpq nthqfjhqq# gp peqph# gpq uxecgpw# gpq `ghp ej` ngzzw oxgah# pfepq yeq theccw ekxqgji

    rtm`xap nmt wmxpf ej` mc`* Wmxpf gq ~htw amjqagmxq nmt gpq fhecpf ej` pfhw eth ecqm pthj`w# pfgq

    rtm`xap rtm~g`hq dmpf pfgjiq ep e pgkh* Eq gpq `ghp khejq qxiet nthh ej` aetdmjeph` qm gpq jhy

    ej` xjguxh gj ecc yewq* Ketlhp cmaepgmj gq Relgqpej ej` gjphtjepgmjec zmjhq eth gj pfhgt ~gqgmj*

    Mxt hjpthrthjhxtgec phekq eth qechq ej` thqhetaf `hretpkhjp# ncmmt mrhtepgmjq `hretpkhjp# `hqgij

    `hretpkhjp# uxecgpw eqqxtejah ej` amjptmc `hretpkhjpq# ngjejah `hretpkhjp# gj~hjpmtw amjptmc#

    ketlhpgji `hretpkhjp* Ecc pfh `hretpkhjpq pelh eapg~h retp gj pfh athepgmj mn `ghp mtejih* Yh

    fmrh nmt dhppht rtmngpedgcgpw eq mxt ngjejagec qxkketw dw ngjejah `hretpkhjp gj`gaephq*

    http://www.nestle.com/Brands/BottledWater/BottledWaterListing.htmhttp://www.nestle.com/Brands/BabyFoods/BabyFoodsListing.htmhttp://www.nestle.com/Brands/BreakfastCereals/BreakfastCerealsListing.htmhttp://www.nestle.com/Brands/ChocolateConfectionery/Chocolate_Confectionery.htmhttp://www.nestle.com/Brands/Coffee/CoffeeListing.htmhttp://www.nestle.com/Brands/DairyProducts/DairyProductsListing.htmhttp://www.nestle.com/Brands/Drinks/DrinksListing.htmhttp://www.nestle.com/Brands/IceCream/IceCream.htmhttp://www.nestle.com/Brands/InKitchen/IntheKitchenListing.htmhttp://www.nestle.com/Brands/NestleProfessional/NestleProfessionalListing.htmhttp://www.nestle.com/Brands/NestleProfessional/NestleProfessionalListing.htmhttp://www.nestle.com/Brands/Nutrition/NutritionListing.htmhttp://www.nestle.com/Brands/Petcare/PetcareListing.htmhttp://www.nestle.com/Brands/Petcare/PetcareListing.htmhttp://www.nestle.com/Brands/Nutrition/NutritionListing.htmhttp://www.nestle.com/Brands/NestleProfessional/NestleProfessionalListing.htmhttp://www.nestle.com/Brands/NestleProfessional/NestleProfessionalListing.htmhttp://www.nestle.com/Brands/NestleProfessional/NestleProfessionalListing.htmhttp://www.nestle.com/Brands/InKitchen/IntheKitchenListing.htmhttp://www.nestle.com/Brands/IceCream/IceCream.htmhttp://www.nestle.com/Brands/Drinks/DrinksListing.htmhttp://www.nestle.com/Brands/DairyProducts/DairyProductsListing.htmhttp://www.nestle.com/Brands/Coffee/CoffeeListing.htmhttp://www.nestle.com/Brands/ChocolateConfectionery/Chocolate_Confectionery.htmhttp://www.nestle.com/Brands/BreakfastCereals/BreakfastCerealsListing.htmhttp://www.nestle.com/Brands/BabyFoods/BabyFoodsListing.htmhttp://www.nestle.com/Brands/BottledWater/BottledWaterListing.htm
  • 7/23/2019 Operational Managment Project

    9/191

    7

    THRMTP MJ AMKRCHPGMJ MN RTMOHAP

    Mxt rtmohap gq e amkrchph `maxkhjpepgmj mj pfh rtm`xap `h~hcmrkhjp* Gp am~hth` ecc pfh

    rfeqhq yfgaf Jhqpch pmml yfgch gpq imgji pm cexjaf e jhy rtm`xap* Mxt rtm`xap pfep yeq `ghp

    mtejih# yeq g`he ntmk mxt qechq ej` thqhetaf `hretpkhjp* Pfep amjahg~h` g`he yeq fgifcw

    errthageph` ej` pfhj amj~htph` gjpm thecgqpga athepgmj dw pfh hjpgth atmqq nxjapgmjec phekq mn pfh

    ngtk Jhqpch* AHM# rtmohap `gthapmt# kejeihtq ej` ecc pfh `hretpkhjpec fhe`q fe~h

    nmthqgifph`jhqq pfep gp ygcc dh theccw e jhy rtm`xap thiet`gji ecc eqrhapq# eq net gpq `hqgij gq

    amjahtjh` gpq xjguxh# gpq peqph pfepq aetdmjeph` rcxq ngzzw gpq ekxqgji# yh fmrh pfgq `ghp oxgah

    ygcc dh cglh` dw mxt petihp amjqxkhtq# pfhw ygcc thcw xrmj gp h~hj gpq e jhy rtm`xap# dxp dhaexqh

    mn Jhqpcq gkeih* Qm ep pfh hj` yh eth ngjeccw fmrhnxc pm qew yh eth qxaahqqnxccw imgji pm cexjaf

    gp ej` fmrh nmt dhppht thqxcpq# mj pfh deal xr mn neapq amcchaph` ntmk mxt `gnnhthjp `hretpkhjpq*

    Amjqxkhtq hvrhap qxaf e rtm`xap# eq kejgnhqph` dw pfh uxhqpgmjjegth qxt~hw ej` cglh pm dxw gp eq

    pfhw ptxqp mj Jhqpch uxecgpw# ptxcw yh ygqf nmt imm` nmm` imm` cgnh* Ej` Jhqpch feq eqqxtejah gp

    ygcc theccw e imm` rtmngpedch e`` pm mxt rtm`xap cgjh# AHM ej` ngjejah `hretpkhjp fe~h ox`ikhjp

    ej` nmthaeqph` edmxp gpq rtmngpedgcgpw* Mxt amkkxjgaepgmj afejjhcq ej` `gqptgdxpgmj afejjhcq eth

    yhcc nxjapgmjgji# qm gp ymtl eq imm` khej pm dmmqp xr pfh qrthe` mn jhy rtm`xap gj `gnnhthjp

    ihmiterfgaec etheq* Yh qhp pfh rtgah gjgpgeccw cmy gpq amqp rcxq rtmngp ketigj# dxp yh fe~h ~gqgmj

    pm gjatheqh pfh rtgah gj nxpxth ygpf e``gpgmj gj `ghp mtejih* Yh fe~h mpfht `gnnhthjp ~gqgmjq edmxpgpq qpwcgji ej` `gqptgdxpgmj* Gj pfgq yew yh rgal fmrh nmt rtmqrhtmxq rtm`xap pfep `hngjgphcw

    hjfejah imm`ygcc mn mxt ngtk*

  • 7/23/2019 Operational Managment Project

    10/191

    52

    AHMbq Khqqeih

    Eqqecek+M+Ecglxk%

    Ygqfgji wmx dhqp thiet`q mj pfh ithep qxaahqq mxt amkrejw ej` mj ymtc`yg`h

    thamijgpgmj nmt fgq imm` ej` uxecgpw rtm`xapq* Yh eth iegjgji kmth ej` kmth

    axqpmkhtq dw amjpgjxmxqcw gkrtm~gji pfh uxecgpw mn mxt rtm`xapq ej` kegjpegjgji dhqp

    uxecgpw amjptmc qwqphk* Nmt pfgq G yhcamkh ecc mn mxt hkrcmwhhq ymtlgji gj ej`

    mxpqg`h pfh mtiejgzepgmj*

    Mxt rtgketw imec gq pm rtm~g`h qxrhtgmt qht~gahq pm mxt axqpmkhtq ej` nxccw

    imgji pftmxif gjjm~epg~h g`heq* Mxt egk gq pm rtm~g`h imm` nmm`# imm` cgnh pm mxt

    axqpmkht* Gjjm~epgmj gq pfh kegj qpthjipf mn mxt amkrejw dw yfgaf yh eth

    amjpgjxmxqcw gkrtm~gji mxt qpej`et`q* Yh eth nmaxqgji kmth `hhrcw mj axqpmkht

    `hkej`h` rtm`xapq pfepq yfw yh eth kmth qxaahqqnxc*

    G ek ~htw kxaf rcheqh` mj pfh rhtnmtkejah mn mxt thqhetaf ej` `h~hcmrkhjp

    `hretpkhjp yfgaf hjedchq xq pm uxgalcw cexjaf mxt rtm`xapq* Rhtnmtkejah mn mxt

    thqhetaf `hretpkhjp gq kxaf kmth dhppht pfhj ecc mpfht amkrhpgpmt amkrejghq* Yh eth

    edch pm cexjaf kejw jhy rtm`xapq `xh pm gpq imm` rhtnmtkejah*

    Kegjcw nmaxqgji mj mxt ~gqgmj yh yejp pm dh athepg~h mtiejgzepgmj ygpf ithep

    ~ecxhq ej` pgcc jmy yh fe~h eafgh~h` pfep qpej`et`* Hkrcmwhhq mn pfh mtiejgzepgmj eth

    mxt qpthjipf ej` yh fe~h pm xpgcgzh pfep qpthjipf* G ygcc yhcamkh h~htw rhtqmj mn pfep

    amkrejw ygpf athepg~h qlgccq yfgaf aej ig~h kmth dhppht g`heq ej` hvahh` gpq

    gjjm~epg~h qlgccq* G ygcc yhcamkh h~htw mjh ygpf gjjm~epg~h ej` qlgccnxc rhtqmjq pm dh

    retp mn pfep ithep amkrejw* Dhqp cxal nmt pfh nxpxth%

    KT* EEKGT TE_E

    &RTHQG@HJP . AFGHN HVHAXPG^H MNNGAHT'

  • 7/23/2019 Operational Managment Project

    11/191

    55

    KEJEIHKHJP MN PFH AMKREJW

    RTHQG@HJP . AHM MN PFH AMKREJW

    KT* EEKGT TE_E

    &RTHQG@HJP . AFGHN HVHAXPG^H MNNGAHT'

    DMET@ MN @GTHAPMTQ

    KT* YEUEQ EJYET

    &Q*H*^*R QECHQ . KLP'

    KGQQ QFEJ+H+_EFTE

    &Q*H*^*R THQHETAF . @HQGIJ'

    KGQQ XNEU UEGQHT

    &Q*H*^*R UXECGPW . GJ^HJPMTW AMJPTMC'

    AMKREJW QRMLHQ RHTQMJ

    QFEJ+H+_EFTE

  • 7/23/2019 Operational Managment Project

    12/191

    54

    JHY RTM@XAP CEXJAF RTMOHAP

    RTMOHAP @GTHAPMT

    XNEU UEGHQT . YEUEQ EJYET

    RTMOHAP RHTGM@

    Yh fe~h amkrchph` rtmrht thqhetaf mj pfgq g`he ej` enpht amkrchph

    thqhetaf ej` achetcw `hngjgji pfh axqpmkht jhh`q* Mxt thqhetaf ej` `h~hcmrkhjp phek

    qxiihqph` pfep pfhth gq ithep jhh` pm cexjaf jhy rtm`xap dhaexqh mn `hkej` mn pfep

    rtm`xap*

    Yh fe~h `hqgijh` e rtmrht tme`ker mn cexjafgji pfep rtm`xap* Mxt pmpec pgkh

    ntekh mn cexjafgji pfep rtmohap gq 12 `ewq ygpfgj yfgaf yh aej cexjaf pfep rtm`xap* Yh

    fe~h qhjp pfh amrghq pm rtm`xap `hqgij# gj~hjpmtw kejeihkhjp# ngjejah ej` amkrejw

    hvhaxpg~hq*

    Thqhetaf phek feq nxccw errtm~h pfh g`he ej` qxiihqph` pfep gp ygcc dh kmth

    dhjhngagec nmt xq fmy hetcw yh ygcc cexjaf pfh rtmohap pm aerpxth pfh ~eaejp ketlhp*

  • 7/23/2019 Operational Managment Project

    13/191

    51

    @HRETPKHJPEC FGTHTAFW

  • 7/23/2019 Operational Managment Project

    14/191

    50

    RTMOHAP KEJEIHKHJP PHEK

    RTMOHAP @GTHAPMT

    YET@E WEUMMD

    @HQGIJH HJIHJGHT

    QE@GE IXC

    AFGHN NGJEJAGEC MNNGAHT

    JEQGT LFEJ

    GJ^HJPMTW KEJEIHT

    TEDGE KEJ_MMT

    NCMMT MRHTEPGMJQ KEJEIHT

    _EGJED JE@HHK

    AFGHN UXECGPW AMJPTMC

    KETTGXK EJYHT

    KEJEIHT UXECGPW EQQXTEJAH

    DEDHT QXCPEJ

    KETLHPGJI KEJEIHT

    QEGN+XT+THFKEJ

    QXRRCW AFEGJ KEJEIHT

    XQKEJ XC FEU

  • 7/23/2019 Operational Managment Project

    15/191

    58

    GJPTM@XAPGMJ MN JHQPCH

    Jhqpc gq pfh ymtc`)q che`gji nmm` amkrejw* Qgjah gp yeq qhp xr dw Fhjtg Jhqpc pm

    rtm~g`h ej gjnejp nmm` rtm`xap# gp feq dhhj eqqmageph` ygpf rtm~g`gji fgif uxecgpw# axqpmkht ej`amjqxkht nmaxqh` rtm`xapq* Gj thahjp whetq gp feq nmaxqh` mj dhamkgji e jxptgpgmj# fhecpf ej`

    yhccjhqq amkrejw* Yhccjhqq gq edmxp qxrrmtpgji rhmrch pm cg~h kmth fhecpfw cg~hq h*i* pftmxif

    pfh `h~hcmrkhjp mn rtmdgpw wmifxtpq pfep fhcr kegjpegj pfh decejah mn pfh `gihqpg~h qwqphk* Pfh

    amkrejw gq e ymtc` che`ht gj thqhetaf ej` `h~hcmrkhjp# ej` Jhqpc)q qaghjpgqpq ymtl gj ecc etheq

    pm atheph fhecpfght ej` kmth jxptgpgmxq nmm`q*

    DEALITMXJ@ MN PFH AMKREJW

    Jhqpc Amkrejw fe` qpetph` mnn ntmk e qgjich kej)q g`he# ej` `h~hcmrh` gjpm e igejp

    amtrmtepgmj* Gj 56>> Fhjtg Jhqpc# e rfetkeagqp# `h~hcmrh` e kgcl nmm` nmtkxce nmt gjnejpq yfm

    yhth xjedch pm pmchteph pfhgt kmpfht kgcl &Jhqpch*amk'* Fgq rtm`xap dhaekh e qxaahqq# ej` gp

    atheph` e `hkej` pftmxifmxp Hxtmrh* Eq Jhqpcq rmrxcetgpw ithy kmth dxqgjhqqhq yejph` pm

    khtih ej` dhamkh retpjhtq ygpf Fhjtg Jhqpc)q dxqgjhqq* Ntmk 56>> pm 5709 pfh Jhqpc

    Amkrejw fe` imjh pftmxif qh~htec jekh afejihq* Gj 5728# Ejicm+Qygqq Amj`hjqh` Kgcl Am*

    ej` Netgjh Ceaphh Fhjtg Jhqpc khtih`# ej` pfh amkrejwq jekh dhaekh Jhqpc . Ejicm+Qygqq

    Amj`hjqh` Kgcl Am* Pfhj gj 5747# Rhpht+Aegccht+Lmfcht Afmamcephq Qxgqqhq Q*E* khtih` ygpf

    pfh amkrejw* Pfh jekh yeq pfhj afejih` pm Jhqpc . Ejicm+Qygqq Fmc`gji Am* Cp`# mj

    Jm~hkdht 49# 571>* Gj @hahkdht 5709# Am* eauxgth` ecc pfh qfethq aergpec mn pfh Ecgkhjpeje

    Q*E* Amkrejw gj hvafejih nmt ngnphhj Jhqpc qfethq ej` ngnphhj Xjgcea qfethq nmt heaf mn

    Ecgkhjpeje Q*E* qfeth# qm pfgq rmgjp pfh jekh yeq ep Jhqpc Ecgkhjpeje Q*E* Ej` pfhj ngjeccw#

    pfh ceqp jekh afejih pfep pfh amkrejw ymxc` hj`xth yeq gj 5799# yfhth gp e`mrph` pfh jekh

    Jhqpc QE &Khtihjp Mjcgjh'* Ecmji pfh yew Jhqpcq amkrejw thkegj qxaahqqnxc# yfgaf eccmyh`

    pfhk hvrej` pm jhy thigmj ej` phttgpmtghq pftmxifmxp pfh ymtc`# kelgji pfhk pfh ymtc`q

    dgiihqp nmm` ej` dh~hteih amkrejw* Jhqpcq fhe`uxetphtq eth cmaeph` gj ^h~hw# Qygpzhtcej`#

    dxp pfh Jhqpc Amkrejw feq neapmtghq mt mrhtepgmj gj eckmqp h~ht amxjptw gj pfh ymtc`* Gj

    e``gpgmj# pm pfh gjatheqh gj pfh qgzh mn pfh Jhqpc Amkrejw*

  • 7/23/2019 Operational Managment Project

    16/191

    5>

    KGQQGMJ QPEPHKHJP

    Jhqpch gq `h`gaeph` pmrtm~g`gji pfh dhqp nmm`q pm rhmrch pftmxifmxp pfhgt `ew#

    pftmxifmxp pfhgt cg~hq# pftmxifmxp pfh ymtc`# ygpf mxt xjguxh hvrhtghjah mn ejpgagrepgji

    amjqxkhtq jhh`bq ej` athepgji qmcxpgmjq# jhqpch amjptgdxphq pm wmxt yhcc+dhgji ej`

    hjfejahq wmxt uxecgpw mn cgnh*

    ^gqgmjJhqpc)q egk gq pm khhp pfh ~etgmxq jhh`q mn pfh amjqxkht h~htw`ew dw ketlhpgji

    ej` qhccgji nmm`q mn e amjqgqphjpcw fgif uxecgpw*

    ^GQGMJ EJ@ QPTEPHIW

    Pfh Jhqpc icmdec ~gqgmj gq pm dh pfh che`gji fhecpf# yhccjhqq# ej` Jxptgpgmj Amkrejw gj

    pfh ymtc`* Jhqpc Relgqpej qxdqatgdhq nxccw pm pfgq ~gqgmj* Gj retpgaxcet# pfhw hj~gqgmj pm?

    Che` e `wjekga kmpg~eph` ej` rtmnhqqgmjec ymtlnmtahrtmx` mn gpq fhtgpeih ej` dxccgqf

    edmxp pfh nxpxth*

    Khhp pfh jxptgpgmjec jhh`q mn amjqxkhtq mn ecc eih itmxrqntmk gjnejaw pm mc` eih# ntmk

    jxptgpgmj pm rcheqxth# pftmxif ej gjjm~epg~h rmtpnmcgm mn dtej`h` nmm` ej` dh~hteih

    rtm`xapq mn pfh fgifhqp uxecgpw*

    @hcg~ht qfethfmc`ht ~ecxh pftmxif rtmngpedch cmji+phtk itmypf# yfgch amjpgjxgji pm rcewe qgijgngaejp ej` thqrmjqgdch tmch gj pfh qmagec# hamjmkga ej` hj~gtmjkhjpec qhapmtq mn pfh

    amxjptw*

    Jhqpc feq rtmngpedch ej` `g~htqgngh` fgif uxecgpw nmm` ej` dh~hteih rtm`xap rmtpnmcgm#

    `hcg~htgji >2?02, e`~ejpeih pm amjqxkhtq# e~egcedch eatmqq ecc qechq afejjhcq*

  • 7/23/2019 Operational Managment Project

    17/191

    59

    QYMP EJECWQGQ

    Qpthjipfq?

    ^htw cmji fgqpmtw &m~ht 502 whetq'Mrhteph` neapmtghq gj 99 amxjptghq &ecc qgv amjpgjhjpq'# e

    Ptxcw icmdec amkrejw*

    Amjqg`hth` pfh gjjm~epgmj che`ht gj pfh icmdec nmm` ej`

    jxptgpgmj qhapmt&1822 qaghjpgqp gj amkrejw T.@ jhpymtl'

    Cmy amqp mrhtepmtq &dhep pfh amkrhpgpgmj dw rtm`xagji

    cmy amqp rtm`xapq# h`igji efhe` ygpf cmy mrhtepgji amqpq'

    Mnnhtgji pfmxqej`q mn cmaec rtm`xapq*

    Fe~h e ithep AHM# Rhpht Dtedhal# ej e ~htw qptmji ymtlnmtahq*

    Yheljhqqhq?

    Jmp eq qxaahqqnxc eq pfhw pfmxifp pfhw

    ymxc` dh gj qmkh ketlhp &g*h* Ntejah'

    Qmkh mn pfhgt rtm`xap yhth rmqgpgmjh` eq

    pmm qaghjpgnga# ej` amjqxkhtq `g jp uxgph xj`htqpej` &g*h* CA+5 yeq e nmm` ej` jmp e`txi'

    Mrrmtpxjgpghq?

    Yhcc+ljmyj amkrejw ej` qptmji dtej`jekh

    Fhecpf+deqh` rtm`xapq eth dhamkgji kmth

    rmrxcet gj pfh ymtc`# gjacx`gji gj pfh Xjgph`

    Qpephq

    Tejlh` ngtqp gj jhetcw ecc pfh rtm`xap

    qhikhjpq gj yfgaf gp mrhteph` &ketlhp che`ht'

    Xjennhaph` dw axtthjp hamjmkga amj`gpgmjq

    &gpqqfeth mn pfh XL amjnhapgmjhtw ketlhp tgqh pm 58*> rht ahjp ygpf e 2*8 rht ahjp

    itmypf pfgq whet'

    Pfthepq?

    Qmkh ketlhpq pfhw eth hjphtgji eth

    ecthe`w kepxth

    Icmdec amkrhpgpmtq*

  • 7/23/2019 Operational Managment Project

    18/191

    56

    Pfhth eth gjphjqh amkrhpgpgmjq gj pfh

    Xjgph` Qpephq# hqrhageccw wmixtp ketlhp &Ihjhtec Kgccq'

    Dxqgjhqq+ch~hc qptephiw

    Jhqpc dxqgjhqq+ch~hc qptephiw gq

    gjphiteph` amqp che`htqfgr-`gnnhthjpgepgmjYg`h tejih mn rtm`xapq &m~ht 42

    aephimtghq? amnnhh# kgcl# kgjhtec yepht# rhp nmm`q# ahthecq'Cmy amqp mrhtepmtq*

    Amkrhpgpmtq

    Kejw amkrhpgpmtq

    Pfh qekh uxecgpghq

    Pfh qekh rtgahq

    Xjgch~ht# Ltenp# Keqpht nmm`q

    Fgif rthqqxth

    Qptephiga Che`htqfgr

    Pm nmtah pfh dxqgjhqqhq pm dhamkh kmth

    Hnngaghjp*

    Pm atheph e thigmjec kejxneapxtgji

    Mdohapg~hq mn Hvhaxpg~h @hretpkhjp

    Pm atwqpeccgqh qrhagnga dxqgjhqq che`htqfgr gj e ketlhp &h*i* `ghp mtejih oxgah' Pm rceah R.C thqrmjqgdgcgpw gj ketlhp ep pfh rtm`xap aephimtw ch~hc

    Pm gkrtm~h amkkxjgaepgmj ygpf pfh Ahjpth &kmth `gthap gjphteapgmjq dhpyhhj Ketlhpq ej` QDXq' ej`ygpf pfh Acxqphtq ej` RPAq

    Thrmtpq pm pfh AHM*

    Ecgijkhjp ygpf kejeihkhjp ej` che`htqfgr rtgjagrchq

    Ammt`gjepgmj mn atmqq+ Dxqgjhqq FT kepphtq gj?+

    Qxaahqqgmj rcejjgji

    Amkrhjqepgmj . dhjhngpq rmcgaghq

    Ptegjgji &qhchaph`'

    Eafgh~hkhjp mn _mjh whetcw petihpq ej` rhtnmtkejah mdohapg~hq Icmdec Dxqgjhqq Qptephiw

    Ketlhp Dxqgjhqq Gkrchkhjpepgmj Rcej

    Khtihtq# eauxgqgpgmjq# `g~hqpkhjpq

  • 7/23/2019 Operational Managment Project

    19/191

    57

    Eafgh~hkhjp mn Ketlhp-Thigmjec Dxqgjhqq whetcw petihpq ej` rhtnmtkejah mdohapg~hq Gkrchkhjpepgmj Itmxr rmcgaghq mn -rtgjagrchq

    Amjahjpteph QDX thqmxtahq mj atgpgaec peqlq &h*i*# qptephiw# Gjjm~epgmj-Thjm~epgmj# dtej` huxgpw

    kip*# amjqxkht gjqgifpq# FT'

    Cmji phtk rtmngpedgcgpw ej` thpxtj mj gj~hqph` aergpec

    Ch~hteih mpfht Ahjpth nxjapgmjq nmt ejagccetw peqlq

    Jhqpcq Amkrhpgpg~h E`~ejpeih?

    Qptmji gjjm~epgmj fhtgpeih502 whetq mn qxaahqq gj thqhetaf

    Yh fe~h qptmji Jxptgpgmj Dxqgjhqq ep pfh amth mn mxt Nmm` ej` Dh~hteih Dxqgjhqqpm qpthjipfhj mxt qaghjah+deqh` `h~hcmrkhjp pfh theaf mn Jhqpch Thqhetaf

    Achet ~gqgmj nmt pfh nxpxth

    Jhqpchq Thqhetaf ^gqgmj

    Pm atheph pfh nxpxth# km~h neqphtej` im dhwmj` yfep amjqxkhtqphcc xq

    Qaghjah ej` phafjmcmiw eqpfh hjigjh mn gjjm~epgmj

    Dhgjiamjqxkht ahjptga

    Jhqpch ^gqgmj

    Pmdh pfh Jxptgpgmj# Fhecpf ej`Yhccjhqq amkrejw

    Gjjm~epgmj `tg~hj dw qxrhtgmtqaghjah ej` phafjmcmiw

    Xj`htqpej` amjqxkhtq jxptgpgmjej` hkmpgmjec jhh`q

  • 7/23/2019 Operational Managment Project

    20/191

    42

    Ch~hteigji thqhetaf gjpm rtm`xapq ej` qht~gahq?

    yhgifp kejeihkhjp itmypf ej` `h~hcmrkhjp rtmphapgmj

    IEJPP AFETP

    Peqlq @xtepgmjgj `ewq

    Qpetp Ngjgqf

    Rtmohap yeq eqqgijh` 5 12MAP 12MAPPhek yeq atheph` 5 12MAP 12MAP

    Khhpgji yeq fhc` 5 12MAP 12MAP

    Tejlgji mn khkdhtq 5 5QPJM^ 5QPJM^Eqqgijkhjp mn `xpghq 5 5QPJM^ 5QPJM^

    @hngjh amtrmteph qptephighq 5 8JM^ 8JM^

    Thahg~h` gjgpgec `epe ntmk qechq ej` thqhetaf `hrp 5 42JM^ 42JM^Khhpgji yeq fhc` thiet`gji rtmahh`gjiq mn rtmohap

    Hqpedcgqfkhjp mn atgphtge thiet`gji rtmohapamkrchpgmj .gjnmtkepgmj ncmy*

    5 45JM^ 45JM^

    Ejecwqgq mn atgphtge-retekhphtq eth `hphtkgjh` 5 45JM^ 45JM^Qxrht~gqgmj ej` ixg`ejah dw hvhaxpg~hq pm `hrpq* 5 45JM^ 45JM^

    QYMP ejecwqgq mn amkrejw 5 44JM^ 44JM^

    Khhpgji yeq fhc` 5 40JM^ 40JM^

    Gjgpgec ymtl thahg~h` ej` ie~h rthqhjpepgmj pm fhe`mn am*

    8 48JM^ 12JM^

    @epe thahg~h` ntmk qechq# ketlhpgji ej` thqhetaf`hretpkhjp

    5 15@HA 15@HA

    @epe thahg~h` ntmk uxecgpw amjptmc `hretpkhjp 5 15 @HA 15 @HA

    @epe thahg~h` ntmk qxrrcw afegj `hretpkhjp 5 15 @HA 15 @HA@epe thahg~h` ntmk uxecgpw eqqxtejah `hretpkhjp 4 15 @HA 15 @HA

    @epe thahg~h` ntmk gj~hjpmtw amjptmc `hretpkhjp 5 15 @HA 15 @HA@epe thahg~h` ntmk ngjejah `hretpkhjp 5 15@HA 15@HA

    @epe thahg~h` ntmk `hqgij `hretpkhjp 5 15@HA 15@HA@epe thahg~h` ntmk ncmmt mrhtepgmjq `hretpkhjp 5 15@HA 15@HA

    Amkrgch` pfh yfmch `epe dw hvhaxpg~hq 4 15@HA 4OEJ@hdxiigji mn nceyq 5 4OEJ 4OEJ

    Thrmtp pm AHM 5 1OEJ 1OEJ

    Errtm~h` 5 0OEJ 0OEJ

    Rtmohap ig~hj pm qgt 5 >OEJ >OEJ

  • 7/23/2019 Operational Managment Project

    21/191

    45

    Qechq . Thqhetaf @hretpkhjp

    @xpghq . Thqrmjqgdgcgpghq mn qechq . Thqhetaf @hretpkhjp

    Qechq @hretpkhjp?

    Qechq `hretpkhjp amjqgqpq mn nmccmygji rhtqmjjhc laec'

    Aetdmfw`tephq 55*80 i

    Qxietq 7*50 i

    @ghpetw ngdht 4*0 i

    Nep 2*45 i

    Rtmphgj 2*92 i

    Pfgekgjh &^gp* D5' 2*522 ki &6('

    Tgdmnce~gj &^gp* D4' 2*202 ki &1('

    Jgeagj &^gp* D1' 2*022 ki &1('

    Rejpmpfhjga eag` &D8' 2*482 ki &8('

    ^gpekgj D> 2*285 ki &0('

    http://en.wikipedia.org/wiki/Carbohydratehttp://en.wikipedia.org/wiki/Carbohydratehttp://en.wikipedia.org/wiki/Dietary_fiberhttp://en.wikipedia.org/wiki/Dietary_fiberhttp://en.wikipedia.org/wiki/Fathttp://en.wikipedia.org/wiki/Protein#Nutritionhttp://en.wikipedia.org/wiki/Protein#Nutritionhttp://en.wikipedia.org/wiki/Thiaminehttp://en.wikipedia.org/wiki/Thiaminehttp://en.wikipedia.org/wiki/Riboflavinhttp://en.wikipedia.org/wiki/Riboflavinhttp://en.wikipedia.org/wiki/Niacinhttp://en.wikipedia.org/wiki/Niacinhttp://en.wikipedia.org/wiki/Pantothenic_acidhttp://en.wikipedia.org/wiki/Vitamin_B6http://en.wikipedia.org/wiki/Vitamin_B6http://en.wikipedia.org/wiki/File:Lemon-edit1.jpghttp://en.wikipedia.org/wiki/File:Lemon-edit1.jpghttp://en.wikipedia.org/wiki/File:Lemon-edit1.jpghttp://en.wikipedia.org/wiki/Vitamin_B6http://en.wikipedia.org/wiki/Pantothenic_acidhttp://en.wikipedia.org/wiki/Niacinhttp://en.wikipedia.org/wiki/Riboflavinhttp://en.wikipedia.org/wiki/Thiaminehttp://en.wikipedia.org/wiki/Protein#Nutritionhttp://en.wikipedia.org/wiki/Fathttp://en.wikipedia.org/wiki/Dietary_fiberhttp://en.wikipedia.org/wiki/Carbohydrate
  • 7/23/2019 Operational Managment Project

    46/191

    0>

    Nmceph &^gp* D7' 59 i &0('

    ^gpekgj A 08 ki &98('

    Aecagxk 01 ki &0('

    Gtmj 2*27 ki &5('

    Keijhqgxk 52 ki &1(

    Rfmqrfmtxq 54 ki &4('

    Rmpeqqgxk 5>7 ki &0('

    _gja 2*26 ki &5('

    Rtmahqq ~ghy

    m Gjnmtkepgmj thahg~gji rtmahqq

    m Phek ihjhtepgmj rtmahqq

    m Rcejjgji rtmahqq

    m @hqgijgji rtmahqq

    m Errtm~ec rtmahqq

    m Qhchapgmj rtmahqq

    5* Gjnmtkepgmj thahg~gji rtmahqq?+

    Yh thahg~h` thuxhqp nmt jhy `hqgij nmt pfgq rxtrmqh yh thahg~h

    gjnmtkepgmj edmxp axqpmkhtq jhh` ej` thuxgthkhjpq*

    Jhqph` rtmahqqhq?+

    Gjphtjec gjnmtkepgmj thahg~gji

    http://en.wikipedia.org/wiki/Folatehttp://en.wikipedia.org/wiki/Vitamin_Chttp://en.wikipedia.org/wiki/Vitamin_Chttp://en.wikipedia.org/wiki/Calcium#Nutritionhttp://en.wikipedia.org/wiki/Iron#Biological_rolehttp://en.wikipedia.org/wiki/Iron#Biological_rolehttp://en.wikipedia.org/wiki/Magnesium_in_biological_systemshttp://en.wikipedia.org/wiki/Magnesium_in_biological_systemshttp://en.wikipedia.org/wiki/Phosphorus#Biological_rolehttp://en.wikipedia.org/wiki/Phosphorus#Biological_rolehttp://en.wikipedia.org/wiki/Potassium#Potassium_in_the_diet_and_by_supplementhttp://en.wikipedia.org/wiki/Zinchttp://en.wikipedia.org/wiki/Zinchttp://en.wikipedia.org/wiki/Zinchttp://en.wikipedia.org/wiki/Potassium#Potassium_in_the_diet_and_by_supplementhttp://en.wikipedia.org/wiki/Phosphorus#Biological_rolehttp://en.wikipedia.org/wiki/Magnesium_in_biological_systemshttp://en.wikipedia.org/wiki/Iron#Biological_rolehttp://en.wikipedia.org/wiki/Calcium#Nutritionhttp://en.wikipedia.org/wiki/Vitamin_Chttp://en.wikipedia.org/wiki/Folate
  • 7/23/2019 Operational Managment Project

    47/191

    09

    Hvphtjec gjnmtkepgmj thahg~gji

    Gjphtjec gjnmtkepgmj thahg~gji ?+

    Ntmk ngtkq ~etgmxq `hretpkhjpq yh thahg~h gjnmtkepgmj edmxp `ghp mtejih< ej`

    aereagpw mn pfh amkrejw pm rtm`xah `ghp mtejih*

    Hvphtjec gjnmtkepgmj thahg~gji?+

    Yh amcchap gjnmtkepgmj ntmk mpfht qmxtahq cglh ntmk amkrhpgpmtq* Yh ejecwzh

    pfhgt rtm`xapq ej` gj pfgq yew yh qhetaf f mxp gjith`ghjpq yfgaf yh ngjeccw xqh`*

    4* Phek ihjhtepgmj rtmahqq?

    Jhqph` rtmahqq gj gp?+

    Tejlgji

    Eqqgijkhjp mn `xpghq

    Amkkxjgaepgmj

    1* Rcejjgji rtmahqq?+

    Yh rcejjh` pym rfeqhq nmt `hqgij rxtrmqh?

    Gjphtjec `hqgij

    Hvphtjec `hqgij

    Gjphtjec hqgij?+

    Nmt gp yh qhchap gjith`ghjpq*

    Hvphtjec hqgij?

    Fhth yh `g` rcejjgji edmxp realeigji ej` cedhcgji*

    Gj rcejjgji yh pfgjl edmxp pfhqh pym rfeqhq*Yh hqpedcgqfh` IMECQ*

  • 7/23/2019 Operational Managment Project

    48/191

    06

    Imecq

    Xqht ahjphth` `hqgij

    Uxecgpw `hqgijDtej` g`hjpgngaepgmj< hqgij

    Uxecgpw kephtgec

    Uxecgpw gjith`ghjpq

    Nmt pfhqh imecq yh hqpedcgqfh` qptephighq?

    Pm eafgh~h xqht ahjphth` hqgij yh amjqg`hth` fhecpfnxc# xjguxh gjith`ghjpq

    Nmt uxecgpw `hqgij athepgmj yh xqh` e`mdh rfmpm qfmr qmnpyeth*

    Yh xqh` `gnnhthjp realeigji keafgjhq ej` cedhcgji keafgjhq*

    Yh xqh` UN@ Q fmxqh mn uxecgpw keptgv nmt afhalgji pfh uxecgpw mn `hqgij*

    Yh xqh` qpej`et` rceqpga dmppchq ej` cg`*

    0* @hqgijgji rtmahqq?

    Gj pfgq rtmahqq yh `hqgijh` pfh rtm`xap# dw pelgji pfh edm~h khjpgmjh` gjrxpq ej` imp pfh mxp rxp mn

    `ghp mtejih*

    Qphrq pm `hqgij `ghp Mtejih?

    Gjnmtkepgmj thahg~h`? Yh thahg~h` gjnmtkepgmj ntmk Qech ej` thqhetaf `hretpkhjp*Enpht pfep yh hqpedcgqfh` pfh atgphtge nmt `hqgij*

    Atgphtge hcedmteph?

    5* Mtejih oxgah

    4* Aetdmjeph` tgjl-Ngzzw tgjl

    1* @ghp qxiet nthh*

    0* Uxecgpw rceqpga dmppch*

    8* Amcmtnxc cedhcgji

    >* Eppteapg~h ej` qpej`et`gzh` realeigji

    Enpht gp yh ejecwzh pfh atgphtge mj pfh nmccmygji retekhphtq*

  • 7/23/2019 Operational Managment Project

    49/191

    07

    5* Uxecgpw

    4* Rtgah

    1* @hkej`

    0* Peqph

    QYMP Ejecwqgq

    Qpthjipfq?

    Yh amjpeap pfh ngjejah `hretpkhjp pm ljmy pfep yh eth gj rmqgpgmj pm `h~hcmr jhy

    rtm`xap*

    Yh amjpeap qechq ej` thqhetaf `hretpkhjp pm `gqaxqq@HANheqgdgcgpw afhalh` 5 4>@HA 4>@HA

    Amqp hqpgkepgmj ygpf thch~ejp `hretpkhjp 5 12@HA 12@HA

    Rtgah qhp 5 15@HA 15@HA

    Errtm~h` 5 15@HA 15@HA

    8* Errtm~ec rtmahqq

    Yh imp pfh errtm~ec ntmk mxt AHM ej` fhe`q mn ecc `hretpkhjpq enpht pfh errtm~ec ntmk mxt

    errtm~ec kejeiht*

    >* Qhchapgmj rtmahqq?

    Yh qhchaph` 0 `hqgijq ygpf cgppch ekhj`khjpq* Ntmk errtm~ec `epe yh `g` qhchapgmj* Pfgq rtmahqq yeq

    gjphtjec* Eq jhqpch ngj` jm thuxgthkhjpq nmt mxp qg`h qxt~hw*

    Amjacxqgmj

    Mxt omd yeq thcepgji pm rtm`xap `hqgij# nmt pfh rxtrmqh mn `ghp mtejih `hqgij yh hqpedcgqfh` pym

    `hqgij hchkhjpq?

    Hvphtjec `hqgij pfep eth realeigji ej` cedhcgji

  • 7/23/2019 Operational Managment Project

    53/191

    81

    Gjphtjec `hqgij# Gpq gjith`ghjpq*

    Fmrh nmt imm` nhh`deal ntmk ecc khkdhtq ej` thqrhaph` pheafht%

    @ghp Mtejih Oxgah

  • 7/23/2019 Operational Managment Project

    54/191

    80

    IMECQ MN RTM@XAPGMJ @HRETPKHJP

    5* @hcg~ht pfh rtm`xapHnngaghjpcw amj~htp gjrxpq gjpm ngjgqfh` imm`q mt ketlhpedch qpeph eaamt`gji pmpfh axqpmkhtq jhh`*

    4* Kevgkgzgji ecxh

    Ig~h pfh axqpmkht yfep pfhw jhh` ej` yfhj pfhw jhh`*

    1* Kgjgkgzgji YeqphHcgkgjeph ejw pfgji jmp jhh`h` nmt `hcg~htgji ~ecxh*

    0* Rxtqxgji RhtnhapgmjJh~ht qpmr qptg~gji pm dhppht eafgh~h pfh chej g`hec*

    8* Kgjgkgzh Rtm`xapgmj PgkhE kegj imec mn rtm`xapgmj rcejjgji gq pm hjqxth pfep rtm`xapgmj rtmahqqhq eth

    amkrchph` gj eq cgppch pgkh eq rmqqgdch# nthhgji xr thqmxtahq nmt e``gpgmjecrtm`xapgmj* Iejpp afetpq gq xpgcgzh` eq khejq mn `hphtkgjgji pfh kmqp hnngaghjpqpetp ej` hj` pgkhq nmt heaf rtm`xapgmj eapg~gpw# ej` eq e yew mn `hphtkgjgjiyfhj qrhagnga eapg~gpghq eth dhfgj` qafh`xch* Pfhqh phafjguxhq aej ecqm rgjrmgjpyfgaf rtm`xapgmj eapg~gpghq hvrhtghjah qceal pgkhq# athepgji pfh rmqqgdgcgpw nmte``gpgmjec aereagpw xpgcgzepgmj*

    >* Kgjgkgzh AmqpqPm kgjgkgzh pfh amqp mn rtmahqq ej` rtm`xap dw xqgji hnngaghjp khpfm`q ej`

    phafjguxhq*

    9* Xqh Thqmxtahq Hnngaghjpcw

  • 7/23/2019 Operational Managment Project

    55/191

    88

    Aereagpw Thuxgthkhjpq Rcejjgji gq e khpfm` mn `hatheqgji tey kephtgecqgj~hjpmtw mj fej`# ej` hjqxtgji pfep heaf rtm`xapgmj `hretpkhjp feq hveapcwpfh tgifp kephtgecq ep pfh tgifp pgkh*

    6* Axqpmkht QepgqneapgmjPfh m~ht+tg`gji nmaxq mn rtm`xapgmj rcejjgji qwqphkq gq mj gjatheqgji axqpmkhtqepgqneapgmj* Dw athepgji e chej# amqp hnngaghjp rtm`xapgmj qwqphk# mxtmtiejgzepgmj ygcc dh edch pm kgjgkgzh `hnhapq# th`xah rtgahq# ej` uxgalhjpftmxifrxp# kelgji kmth thcgedch rtm`xapq ep cmyht rtgahq e~egcedch kmthuxgalcw pm wmxt axqpmkhtq*

    MDOHAPG^HQ MN RTM@XAPGMJ @HRETPKHJP

    Rtm`xapgmj aereagpw

    Rtm~g`h pfh `hpegcq mn neapmtw rcejp ej` huxgrkhjp pm dh xqh` gj pfhkejxneapxtgji rtmahqq

    Mxprxp Ch~hcq

    Rthreth e qafh`xch mn kmjpfcw rtm`xapgmj mxprxp nmt heaf whet mn rcej* Pfgq gqatgpgaec qxaahqq neapmt*

    Rtm`xapgmj Khpfm`

    Gj`gaeph yfep rtm`xapgmj khpfm` ygcc dh xqh` gjacx`gji rtm`xapgmj rtmahqqpgkh

    Rtm`xapgmj Uxecgpw Amjptmcq

    @hqatgdhq yfep khpfm`q ygcc dh e`mrph` pm hjqxth pfh `hqgth` ngjec rtm`xapuxecgpw gq eafgh~h` pm khhp pfh m~htecc kejxneapxtgji mdohapg~hq*

  • 7/23/2019 Operational Managment Project

    56/191

    8>

    Errcwgji Chej Rtgjagrchq pm Rtm`xap@h~hcmrkhjp

    Gj pfh kejxneapxtgji mn mxt rtm`xap Jhqpch @ghp Mtejih Oxgah#

    CHEJ KEJXNEAPXTGJI*

    PYgpf pfh fhcr mn chej kejxneapxtgji yh ptw pm kejeih# qpej`et`gzh ej` amjpgjxmxqcw gkrtm~hpfh rtm`xap `h~hcmrkhjp rtmahqq eq cmji eq pfhth gq e qmcg` xj`htqpej`gji mn# ej` eccmyejahq ethke`h nmt# pfmqh afeteaphtgqpgaq mn pfh rtm`xap `h~hcmrkhjp hj~gtmjkhjp pfep eth gj`hh` xjguxh*

    Chej Kejxneapxtgji gq e xjgngh`# amkrthfhjqg~h qhp mn rfgcmqmrfghq# txchq#ixg`hcgjhq# pmmcq# ej` phafjguxhq nmt gkrtm~gji ej` mrpgkgzgji `gqathph rtmahqqhqpfep thqxcpq gj#

    5* Qechq rht hkrcmwhh 52 v fgifht4* M~htfhe` mrhtepgji amqpq th`xah` 12(1* Qechq `mxdchq0* Rtmngpq 0 v8* Che` pgkh axp dw 82( pm 72(>* Rtmahqq uxhxhq axp dw 92(9* Chqq ntxqptepgmj mj+pfh+omd

    Rtgjagrchq mn Chej Kejxneapxtgji gj JHQPCH5* ^mgah mn pfh Axqpmkht

    4* Amjpgjxmxq gkrtm~hkhjp

    1* Thamijgzh . Hcgkgjeph yeqph h~htwyfhth?

    Fmy gq Chej Kejxneapxtgji Eafgh~h` dw mxt mtiejgzepgmj

    5* Eqqhqqgji pfh axtthjp rtmahqq4* Xj`htqpej`gji pfh axqpmkht)q ptxh `hqgthq . nxpxth ketlhp pthj`q1* Ptegjgji . dxw+gj dw kejeihkhjp0* @h~hcmrgji rtmnmxj` ljmych`ih mn pfh kejxneapxtgji rtmahqq8* Errcwgji Chej pmmcq ej` phafjguxhq ep pfh kmqp atgpgaec rtmahqqhq

  • 7/23/2019 Operational Managment Project

    57/191

    89

    >* Qrthe`gji mxp pfh Chej gkrchkhjpepgmj pm ecc exvgcgetw etheq xjpgc enxccw gjphiteph` kejxneapxtgji rtmahqq gq mdpegjh`

    Lejdej Qwqphk

    Lejdej gq pfh mjh mn pfh kmqp rmrxcet phafjguxhq mn chej kejxneapxtgji ej`

    gp `hngjhq `gnnhthjp `gkhjqgmjq# yfgaf eth e`thqqh` dw mxt amkrejw gj pfh

    rtm`xapgmj mn Jhqpchq `ghp mtejih oxgah#

    5* yfep retpq pm kejxneapxth#4* yfhj pm qpetp kejxneapxtgji#1* yfhj pm qpmr kejxneapxtgji#0* fmy kejw pm kejxneapxth# ej`

    8* yfhth pm `hcg~ht pfhk pm

    Chej Kejxneapxtgji

  • 7/23/2019 Operational Managment Project

    58/191

    86

    Pmpec Uxecgpw Kejeihkhjp &PUK'

    Pmpec Uxecgpw Kejeihkhjp gq

    Mxt kejeihkhjp qwqphk xqh` pm amjpgjxmxqcw gkrtm~h ecc etheq mn eamkrejw)q mrhtepgmj* PUK gq errcgaedch pm h~htw mrhtepgmj gj pfh amkrejw ej`

    thamijgzhq pfh qpthjipf mn hkrcmwhh gj~mc~hkhjp pfep xcpgkephcw thqxcpq gj

    5* Gkrtm~h` axqpmkht qepgqneapgmj ej` rtm`xap uxecgpw

    4* Gjatheqh` rtm`xapgmj pftmxifrxp

    1* Gkrtm~h` amkkxjgaepgmjq ygpfgj pfh amkrejw

    0* Th`xah` mrhtepgji amqpq

    8* @hatheqh` qater ej` thymtl `hnhapq

    Rtgjagrchq mn PUK gj Rtm`apgmj?

    Pfh kegj rtgjagrchq pfep xj`htcghq gj pfh rtm`xapgmj mn JHQPCHQ @ghp Mtejihoxgah eq PUK eth qxkketgzh` dhcmy?

    Rth~hjpgmjRth~hjpgmj gq dhppht pfej axth* Pfepq yfw yh eth xqgji PUK gj mxtRtm`xapgmj* Gp gq afherht pm qpmr rtm`xapq `hnhapq pfej ptwgji pm ngj`pfhk

    _htm `hnhapqPfh xcpgkeph egk gq jm &zhtm' `hnhapq + mt hvahrpgmjeccw cmy `hnhapch~hcq gn e rtm`xap mt qht~gah gq amkrcgaeph`* Qm yh ptw pm kgjgkgzh pfh`hnhapq eq kxaf eq rmqqgdch*

    Ihppgji pfgjiq tgifpngtqp pgkh

    Yh e~mg` pm rtm`xah `hnhapg~h rtm`xap dhaexqh dhppht jmp pm rtm`xah epecc pfej rtm`xah qmkhpfgji `hnhapg~h*

    Uxecgpw gj~mc~hqh~htwmjh

    Uxecgpw gq jmp oxqp pfh amjahtj mn pfh rtm`xapgmj mt mrhtepgmjq`hretpkhjp + gp gj~mc~hq h~htwmjh# gjacx`gji ketlhpgji# ngjejah ej`fxkej thqmxtahq* Qm mxt mtiejgzepgmj dhcgh~h gj uxecgpw mrhtepgmjq mn

  • 7/23/2019 Operational Managment Project

    59/191

    87

    ecc `hretpkhjpq*

    Amjpgjxmxqgkrtm~hkhjp

    Dxqgjhqqhq qfmxc` ecyewq dh cmmlgji nmt yewq pm gkrtm~h rtmahqqhq pm

    fhcr uxecgpw* Qm yh amjpgjxmxqcw hvekgjh mxt phafjguxhq# khpfm`q#rtmahqqhq# keafgjhtw ej` yfmch qhpxr*

    Hkrcmwhh gj~mc~hkhjp

    Pfmqh gj~mc~h` gj rtm`xapgmj ej` mrhtepgmjq fe~h e ~gpec tmch pm rcew gjqrmppgji gkrtm~hkhjp mrrmtpxjgpghq nmt uxecgpw ej` gj g`hjpgnwgjiuxecgpw rtmdchkq* Pfepq yfw mxt mtiejgzepgmj hjamxteih hkrcmwhhgj~mc~hkhjp gj `hagqgmj kelgji ej` mrhtepgmjq*

    Qptephiw

    Yh xqh` pfh Kelh pm qpmal qptephiw

  • 7/23/2019 Operational Managment Project

    60/191

    >2

    Rtm`xap Rtmahqq Keptgv

    Pfh rtm`xap+rtmahqq keptgv gq e pmmc nmt ejecwzgji pfh thcepgmjqfgr dhpyhhj pfh rtm`xap cgnh awach

    ej` pfh phafjmcmigaec cgnh awach* @ghp mtejih oxgahq rtm`xapgmj gq Depaf Rtmahqq ej` Dmppcgji gq e

    amjpgjxmxq rtmahqq* Gj yfgaf yh ejecwzgji pfh hjptw ej` hvgp mn rtm`xap*

  • 7/23/2019 Operational Managment Project

    61/191

    >5

    Ncmy Afetp

    Mtejihq

    Gjqrhapgmj

    Gq mtejih gq imm`=

    Achejgji . Ite`gji

    Hvpteapgmj mn Oxgah

    Amjahjptepgmj

    Kgvgji rtmahqq . Dchj`gji

    Reqphxtgzepgmj

  • 7/23/2019 Operational Managment Project

    62/191

    >4

    Aetdmjepgmj

    Qphtgch pejl

    Eqhrpga Ngccgji rtmahqq

    Realeigji

    Qpmtgji

    @hcg~htgji

  • 7/23/2019 Operational Managment Project

    63/191

    >1

    Gjith`ghjpq mn @ghp Mtejih Oxgah

    5* Aetdmjeph` Yepht

    4* Nthqf Mtejihq

    1* Eqretpekh

    0* Rfmqrfmtga Eag`

    8* Aennhgjh

    >* Agptga Eag`

    9* Jepxtec nce~mtq

    6* Qecp

    Pfh Kejxneapxtgji Rtmahqq

    5* Fet~hqpgji-amcchapgmj

    Mtejihq eth fet~hqph` ntmk cetih itm~hq* Yfhj pfh kepxth ntxgp gq the`w pm rgal# e athy mn

    rgalhtq gq qhjp gj pm rxcc pfh ntxgp mnn pfh pthhq* Pfh amcchaph` ntxgp gq qhjp pm rcejpq nmt oxgah

    rtmahqqgji*

  • 7/23/2019 Operational Managment Project

    64/191

    >0

    5* Achejgji

    Pfh ntxgp gq gjqrhaph` ej` ite`h` dhnmth gp aej dh xqh`* Ej gjqrhapmt ejecwzh gj mt`ht pm

    kelh qxth pfh ntxgp khhpq kepxtgpw thuxgthkhjpq nmt rtmahqqgji* Pfh ahtpgngh` ntxgp gq pfhj

    ptejqrmtph` ecmji e amj~hwmt dhcp yfhth gp gq yeqfh` ygpf e `hphtihjp eq gp reqqhq m~httmccht dtxqfhq* Pfgq rtmahqq thkm~hq `gtp ej` th`xahq pfh jxkdht mn kgatmdhq* Pfh ntxgp gq

    tgjqh` ej` `tgh`*

    4* Ite`gji

    Ite`htq thkm~h de` ntxgp eq gp reqqhq m~ht pfh tmcchtq ej` pfh thkegjgji uxecgpw rghahq eth

    expmkepgaeccw qhithieph` dw qgzh rtgmt pm hvpteapgmj* Rtmrht qgzh gq atgpgaec nmt pfh

  • 7/23/2019 Operational Managment Project

    65/191

    >8

    hvpteapgmj rtmahqq*

    1* Hvpteapgmj

    Rtmrht oxgah hvpteapgmj gq gkrmtpejp pm mrpgkgzh pfh hnngaghjaw mn pfh oxgah rtm`xapgmj

    rtmahqq eq yhcc eq pfh uxecgpw mn pfh ngjgqfh` `tgjl* Pfhth eth pym expmkeph` hvpteapgmj

    khpfm`q amkkmjcw xqh` dw pfh gj`xqptw* Pfh ngtqp rceahq pfh ntxgp dhpyhhj pym khpec

    axrq ygpf qfetrhjh` khpec pxdhq ep pfhgt deqh* Pfh xrrht axr `hqahj`q ej` pfh ngjihtq mj

    heaf axr khqf pm hvrthqq pfh oxgah eq pfh pxdhq axp fmchq gj pfh pmr ej` dmppmk mn pfh

    ntxgp* Pfh ntxgp qmcg`q eth amkrthqqh` gjpm pfh dmppmk pxdh dhpyhhj pfh pym rcxiq mn rhhc

    yfgch pfh oxgah gq nmtah` mxp pftmxif rhtnmtepgmjq gj pfh pxdh yecc* Ep pfh qekh pgkh# e

    yepht qrtew yeqfhq eyew pfh mgc ntmk pfh rhhc*

  • 7/23/2019 Operational Managment Project

    66/191

    >>

    0* NgcptepgmjPfh hvpteaph` oxgah gq ngcphth` pftmxif e qpegjchqq qphhc qathhj dhnmth

    gp gq the`w nmt pfh jhvp qpeih* Ep pfgq rmgjp# pfh oxgah aej dh afgcch` mt amjahjpteph` gn gp gq

    gjphj`h` nmt e thamjqpgpxph` dh~hteih* Gn e JNA pwrh# gp kew dh reqphxtgzh`*

    8* AmjahjptepgmjAmjahjpteph` oxgah hvpteap gq errtmvgkephcw ng~h pgkhq kmth amjahjpteph` pfej

    quxhhzh` oxgah* Amjahjptepgmj gq xqhnxc dhaexqh gp hvphj`q pfh qfhcn cgnh mn pfh oxgah ej`

    kelhq qpmteih ej` qfgrrgji kmth hamjmkgaec* Oxgah gq amkkmjcw amjahjpteph` ygpf e

    rghah mn huxgrkhjp ljmyj eq e Pfhtkeccw Eaahchteph` Qfmtp+Pgkh H~ermtepmt# mt

    PEQPH nmt qfmtp* PEQPH xqhq qphek pm fhep pfh oxgah xj`ht ~eaxxk ej` nmtah yepht pm

    dh h~ermteph`* Amjahjpteph` oxgah gq `gqafetih` pm e ~eaxxk nceqf ammcht# yfgaf th`xahq

    pfh rtm`xap phkrhtepxth pm edmxp 88*0 N &51 A'* Pfh rxcr gq qhreteph` ntmk pfh oxgah dw

  • 7/23/2019 Operational Managment Project

    67/191

    >9

    xcpte+ngcptepgmj ej` reqphxtgzh`* Oxgah amjahjpteph gq pfhj qpmth` gj thntgihteph` qpegjchqq

    qphhc dxcl pejlq xjpgc gq the`w pm dh realeih` mt thamjqpgpxph`*

    5*Kgvgji Rtmahqq

    Gj pfgq rtmah`xth yh dchj` pfh gj`g~g`xec amkrmjhjpq mt e rthreth` rthkgv `gthap rtgmt pm

    pfh nmccmygji rtmahqqgji* Xqgji pfgq phafjmcmiw pfh e~egcedch aereagpw mn pfh gjith`ghjpq

    mt ngjec rtm`xap aej dh gjatheqh`*

    E kgvgji rcejp pfep gq mrpgkgqh` ej` kepafh` pm axqpmkht thuxgthkhjpq gjatheqhq pfh

    hnngaghjaw ej` thcgedgcgpw mn pfh rtm`xap kgvgji rtmahqq* Pfgq hjedchq axqpmkhtq pm theap

    ygpf e fgif `hithh mn nchvgdgcgpw pm pfh terg`cw `h~hc+mrgji thuxgthkhjpq mn pfh ketlhp

    ej` pm eafgh~h amjqg`htedch amqp th`xapgmjq* Mxt egk gq pm atheph ej` mnnht mrpgkgqh`

    rcejp `hqgijq pm khhp gj`g~g`xec axqpmkht thuxgthkhjpq*

  • 7/23/2019 Operational Managment Project

    68/191

    >6

    5* Pejl nmtk4* Qkecc ~mcxkh kgvgji qwqphk?+

    1* ^ec~h keptgv nmt kgvgji

  • 7/23/2019 Operational Managment Project

    69/191

    >7

    0* Gj cgjgji `mqgji

    8* Dchj`gji Keafgjh

    http://www.sh-tomato.com/myweb/001.htm
  • 7/23/2019 Operational Managment Project

    70/191

    92

    >* Reqphxtgzepgmjq

    Reqphxtgzepgmj gq thuxgth` pm gjeapg~eph hjzwkhq ej` `hqptmw kgatmdgec

    amjpekgjejpq*Ntxgp oxgahq eq yhcc eq dh~hteih deqhq thuxgth e cmji qfhcn cgnh* Amjqht~epgmj mn pfh

    rtm`xap qfecc dh eafgh~h` dw hnngaghjp rtmahqqgji ygpfmxp ennhapgji pfh rtm`xap uxecgpw* Pfgq peql

    gq eafgh~h` dw pfhtkec pthepkhjp mn pfh rtm`xap xqgji e reqphxtgzht* Gj e qfmtp pgkh fhepgji rcejp

    &QPFP rcejp' pfh rtm`xap gq fheph` nmt e qfmtp pgkh pm pfh thuxgth` phkrhtepxth ej` terg`cw

    ammch` `myj* Rceph mt pxdxcet fhep hvafejihtq ep afmgah eth xqh` pm fhep pfh rtm`xap pm pfh

    thuxgth` reqphxtgzepgmj phkrhtepxth*

    9*

    ^eaxxk @hehtepgmjNmt jmp ennhapgji pfh uxecgpw pftmxif mvg`epgmj# pfh rtm`xap xj`htimhq e ~eaxxk+`hehtepgmj

    yfgaf retpcw pelhq rceah `xtgji pfh reqphxtgqepgmj rtmahqq*

    ^ge ej hqrhageccw `hqgijh` aeqae`h ~ec~h# pfh rtm`xap gq amj~hwh` ep e phkrhtepxth dhpyhhj 88

    ej` >2 A gjpm pfh `hehtepmt~hqqhc yfhth pfh keomt retp mn pfh pmpec ieq ekmxjp gq thkm~h` ntmk

    pfh rtm`xap* Pfh etmke qxdqpejahq hjptegjh` dw pfh `hieqqgji rtmah`xth eth tham~hth` gj e

    pxdxcet fhep hvafejiht ej` thpxtjh` pm pfh rtm`xap*

  • 7/23/2019 Operational Managment Project

    71/191

    95

    6* Aetdmjepgmj

    Yfhj rtm`xagji dh~hteihq amjpegjgji AM4# aetdmjepgmj gq gjphiteph` gjpm pfh m~htecc cgjh

    amjahrp* Ieqhmxq AM4 gq e``h` pm pfh rtm`xap* Pfgq amjpgjxmxq rtmahqq aej dh gjphiteph` gjpm

    pfh m~htecc rtmahqq hgpfht xrqpthek mt `myjqpthek mn pfh pfhtkec pthepkhjp

  • 7/23/2019 Operational Managment Project

    72/191

    94

    7* Qphtgch pejl

    Gj eqhrpga rtmahqq phafjmcmiw# rtm`xap qenhpw pelhq pmr rtgmtgpw* Nmm` rtmahqqmtq xqh qphtgch pejlq

    eq qpmteih mt dxnnht pejlq* Eqhrpga qpmteih rth~hjpq thamjpekgjepgmj mn pfh rtm`xap ej` fhcrq pm

    hjqxth e cmji qfhcn cgnh ej` qpedgcgpw* Enpht reqphxtgzepgmj# fwighjga pthepkhjp mn pfh rtm`xap gq

    thuxgth`* Qphtgch pejlq aej rhtnmtk e dxnnht nxjapgmj gj pfh rtmahqq xrqpthek mn pfh ngccgji cgjh*

    Oxgah gq pfhj rxkrh` gjpm ngccht pejlq ej` terg`cw ngcch` gjpm

    dmppchq ej` aejq*

    52*Ngccgji

    Pm hjqxth qphtgcgpw# pfh reqphxtgzh` aetdmjeph` oxgah qfmxc` dh ngcch` yfgch qpgcc fmp* Oxgah kxqp dh

    ngcch` gj e qphtgch hj~gtmjkhjp* Gjqphe` mn fhep# fw`tmihj rhtmvg`h mt ejmpfht errtm~h` qphtgcgzgji

    eihjp kew dh xqh` rtgmt pm ngccgji* Gj ejw aeqh# pfh hkrpw realeihq eth nh` `myj e amj~hwmt dhcp

    pm cguxg` ngccgji keafgjhtw# yfgaf gq nh` oxgah ntmk dxcl qpmteih pejlq* Enpht ngccgji# pfh

    amjpegjhtq eth ammch` eq neqp eq rmqqgdch* Pfgq rtmahqq gjacx`h yeqfgji# ngccgji ej` aerrgji gjpm

    mjh xjgp# gp aej dh xqh` nmt iceqq dmppch oxgah fmp+ngccgji rtm`xapgmj* Pfhqh keafgjhq eth rthnhtth`

    huxgrkhjp nmt oxgah dh~hteih kelhtq dhaexqh pfhw eth amj~hjghjp pm mrhteph

  • 7/23/2019 Operational Managment Project

    73/191

    91

    Pfh qptegifp cgjh ngccgji huxgrkhjp

    55* Aerrgji

    5* Gp aej qhec dmppch yfgaf kepafhq rceqpga rmqgpgmjq# ~etgmxq qgzhq mn kmxpf qathy

    4* Gp gq ke`h mn rtm`xapgmj cgjh ygpf yeqfht ej` ngccht*

    1* Gp gq pfh g`hec cgjh nmt rtm`xapgmj mn `tgjl*

    http://www.sh-tomato.com/myweb/004.htmhttp://www.tootoo.com/s-ps/monoblock-rinser-filler-capper-3-in-1-machine--p-681884.htmlhttp://www.tootoo.com/s-ps/filling-machine-for-non-carbonated-drink--p-681888.html
  • 7/23/2019 Operational Managment Project

    74/191

    90

    Qathy Aerrgji Keafgjh

    54*Realeigji

    @tg~h Rgrh

    http://www.sh-tomato.com/myweb/008.htmhttp://www.tootoo.com/s-ps/screw-capping-machine-wfg-series-filling-machine--p-681907.html
  • 7/23/2019 Operational Managment Project

    75/191

    98

    51* Ntmk yfhth Kephtgec gq gjpelh=Yh ihp kephtgec ntmk qxrrcw afegj ej` gj~hjpmtw amjptmc `hretpkhjp*

    Rtm`xapgmj @hrepkhjpq Iejjp afetp?

    Peqlq?+ @xtepgmj gj

    `ewq*

    Qpetp Ngjgqf

    Phek yeq atheph` 5 12MAP 12MAP

    Tejlgji mn khkdhtq 5 4j`JM^ 4j`JM^

    Eqqgijkhjp mn `xpghq 5 1t`JM^ 1t`JM^

    Ymtl mj g`he 59 1t`JM^ 57JM^

    Thahg~h gjnmtkepgmj ntmk `hqgij `hrpp 5 42JM^ 42JM^

    Thahg~h gjnmtkepgmj ntmk gj~hjpmtw amjptmc `hrpp 5 45JM^ 45JM^

    @hngjh amth rtmahqqhq 5 41JM^ 41JM^

    @h~hcmr rtmahqq keptgv 4 40JM^ 48JM^

    @h~hcmr rtm`xapgmj ncmy afetp 9 4>JM^ 24@HA

    Errcw chej kejxneapxtgji rtgjagrchq 4 24@HA 21@HA

    Rtm`xah pfh rtm`xap 0 20@HA 29@HA

    Thrmtp pm ahm 5 26@HA 26@HA

  • 7/23/2019 Operational Managment Project

    76/191

    9>

    Rtm`xapgmj Dx`ihp?

    Qechq 48#22#222

    E``? Hj`gji gj~hjpmtw 822#222

    Chqq? Mrhjgji Gj~hjpmtw 2

    Rcejjh` Rtm`xapgmj 12#22#222

    Mjah yh fe~h hqpedcgqfh` mxt ch~hc mn rtm`xapgmj* yh aej rthreth e Kephtgecq Dx`ihp* Pfh

    Kephtgecq Dx`ihp epphkrpq pm nmthaeqp pfh ch~hc mn rxtafeqhq thuxgth`# pelgji gjpm eaamxjp

    kephtgecq thuxgth` nmt rtm`xapgmj ej` gj~hjpmtw ch~hcq* Yh aej qxkketgzh kephtgecq pm dh

    rxtafeqh` eq?

    Kephtgecq Rxtafeqh` ; Kephtgecq Thuxgth` , Hj`gji Gj~hjpmtw + Dhigjjgji Gj~hjpmtw

    KEPHTGECQ DX@IHP

    482kc 082kc

    Kephtgec thuxgth` nmt qech nmthaeqp 54#198#222 50#822#222

    @hqgth` Hj`gji Gj~hjpmtw 40#98#222 47#22#222Kephtgecq Thuxgth` nmt Rtm`xapgmj 50#682#222 59#022#222

    Chqq Dhigjjgji Gj~hjpmtw 2 2Pmpec Kephtgecq Rxtafeqh` 50#682#222 59#022#222

    Rtmohap Amqp

    Retpgaxcet Ekmxjp gj Tq*

    Amqp mn jhy Keafgjhtw 5#522#222

    Thqhetaf . @h~hcmrkhjp Amqp 622#222

    Gj~hjpmtw Amqp 4>#698#222

    Thuxgth` Ymtlgji Aergpec 7#948#222

    Pmpec Amqp mn Rtmohap 16#822#222

  • 7/23/2019 Operational Managment Project

    77/191

    99

    NGJEJAH KEJEIHT

    Ngjejah @hretpkhjp

    @HRETPKHJPEC FGHTETAFW

    Afghn Ngjejah Mnngaht &ANM'

    Qhjgmt Ngjejah Qwqphk Kejeiht Eaamxjp Kejeiht &EK'

    Ngjejah Kejeiht

    Keomt `xpghq mn Ngjejah @hretpkhjp?

    Pfh Ngjejah @hretpkhjp qxrrmtpq pfh ngtk mj e `ew pm `ew deqgq pm eqqgqp gj pfh `hcg~htw mn pfh

    dxqgjhqq rcej# jepgmjec ej` cmaec rtgmtgpghq ej` amtrmteph mdohapg~hq*

    Qrhagngaeccw# pfh rtgjagrec `xpghq ej` thqrmjqgdgcgpghq mn pfh Ngjejah @hretpkhjp eth eq nmccmyq?

    5+ Pm qxrrmtp pm pfh ngtk gj qhaxtgji ngjejagec decejah yfgaf ygcc gjacx`h pfh `hphtkgjepgmj

    ej` hqpedcgqfkhjp mn aeqf thcheqgji hnngaghjaw qe~gjiq thuxgth` pm hjqxth ngjejagec

    decejah ej` pm e`~gqh pfh ngtk mj qptephiga ej` mrhtepgmjec kepphtq thcepgji pm ngjejah*

    4+ Pm amjptgdxph pm pfh mrhtepgmjec ej` dxqgjhqq rcejjgji eapg~gpghq mn pfh ngtk*

  • 7/23/2019 Operational Managment Project

    78/191

    96

    1+ Pm `h~hcmr ej` th~ghy ngjejagec qwqphkq# rtmah`xthq ej` amjptmcq pm hjqxth pfep pfh

    dx`ihpetw# eaamxjpgji# gjamkh ej` hvrhj`gpxth qwqphkq mrhteph hnngaghjpcw pm pfh fgifhqp

    rtmnhqqgmjec qpej`et`q*

    0+ Pm rcew e lhw tmch gj pfh gjphtrthpepgmj mn jepgmjec rmcgaghq ej` rteapgahq gj eqqhqqgji pfh

    ngjejagec tgqlq ej` gkreap mn pfh gkrchkhjpepgmj mn pfhqh rmcgaghq*

    8+ Pm ihjhteph pfh ngjejagec thqmxtahq nmt pfh jhy rtm`xapq*

    Jmy yh ygcc `gqaxqq pfh keomt `xpghq mn pfh Afghn Ngjejah mnngaht# Eaamxjp kejeiht# qhjgmt

    ngjejah qwqphk kejeiht ej` ngjejah kejeiht*

    AFGHN NGJEJAH MNNGAHT?

    Pfh Afghn Ngjejagec Mnngaht &ANM' ygcc `gthap pfh mtiejgzepgmjq ngjejagec rcejjgji ej` eaamxjpgji

    rteapgahq eq yhcc eq gpq thcepgmjqfgr ygpf chj`gji gjqpgpxpgmjq* Pfh ANM ygcc rtm~g`h `gthapgmj nmt pfh

    ngjejagec mrhtepgmjq mn pfh amkrejw# qxdqg`getghq# ej` rtmohapq gjacx`gji dmpf ptheqxtw ej` eaamxjpgji

    nxjapgmjq*

    @XPGHQ EJ@ THQRMJQGDGCGPGHQ?

    M~htqhhq ej` `gthapq ptheqxtw# dx`ihpgji# ex`gp# pev# eaamxjpgji# rxtafeqgji# thec hqpeph#

    cmji tejih nmthaeqpgji# ej` gjqxtejah eapg~gpghq nmt pfh mtiejgzepgmj*

    @gthapq ej` ammt`gjephq pfh hqpedcgqfkhjp mn dx`ihp rtmitekq*

    Errtegqhq pfh mtiejgzepgmjq ngjejagec rmqgpgmj ej` gqqxhq rhtgm`ga thrmtpq mj

    mtiejgzepgmjq ngjejagec qpedgcgpw# cguxg`gpw# ej` itmypf

    Ejecwzhq# amjqmcg`ephq# ej` `gthapq ecc amqp eaamxjpgji rtmah`xthq pmihpfht ygpf mpfht

    qpepgqpgaec ej` tmxpgjh thrmtpq*

    Ejecwzhq eaamxjpgji rteapgahq gkreapgji nxjapgmjec itmxrq ej` pfh yfmch mtiejgzepgmj#

    ej` `hphtkgjh pfhgt ngjejagec gkreap*

    Amkkxjgaephq ngjejagec rcejq# rmcgaghq ej` phafjmcmiw pthj`q pftmxifmxp pfh

    mtiejgzepgmj# gjacx`gji kejeihkhjp itmxrq ej` rtmnhqqgmjec qpenn*

  • 7/23/2019 Operational Managment Project

    79/191

    97

    QHJGMT NGJEJAH QWQPHK KEJEIHT?

    @XPGHQ EJ@ THQRMJQGDGCGPGHQ?

    Kejeihq ej` qxrrmtpq pfh `h~hcmrkhjp# ptealgji# ej` gkrchkhjpepgmj mn rtmahqq

    hnngaghjaghq ej` phafjmcmiw rtmohapq mj e jepgmjec ch~hc*

    Hjqxthq pfep ecc rtmohap ej` rtmahqq hjfejahkhjpq eth gj amkrcgejah ygpf eaahrpedch

    eaamxjpgji rteapgahq ej` errcgaedch gjphtjec ej` hvphtjec rmcgaghq ej` thixcepgmjq*

    Iepfhtq gjnmtkepgmj ntmk gjphtjec ej` hvphtjec qmxtahq thceph` pm jhh`h` rtmahqq

    hjfejahkhjpq ej` phafjgaec-qmnpyeth hnngaghjaghq*

    Thamkkhj`q pm qhjgmt kejeihkhjp mj hjfejahkhjpq-e``gpgmjq-afejihq mj e yg`h

    ~etghpw mn phafjgaec# qmnpyeth ej`-mt rtmahqq+thceph` rtmohapq* Kejeihq pfh rtmohap&q'

    ntmk g`he pm gkrchkhjpepgmj*

    EAAMXJP KEJEIHT?

    Pfh Eaamxjp Kejeiht&EK' gq thqrmjqgdch nmt ecc eqrhapq mn pfh thqrmjqh# gjacx`gji `h~hcmrgji

    gjqpeccepgmj mdohapg~hq ej` kejeigji ecc rtmitek tmcc+mxp mrhtepgmjq*

    @XPGHQ EJ@ THQRMJQGDGCGPGHQ?

    Qpedgcgzh pfh ngtk dw hjqxtgji cgnh qenhpw ej` kejeigji thqmxtahq hnngaghjpcw ej` amqp

    hnnhapg~hcw*

    @hphtkgjh ngtk mdohapg~hq ej` qptephiw pm eafgh~h pfh mdohapg~hq*

    Errtm~h pfh gkrchkhjpepgmj mn e ngtk ytgpphj Eapgmj Rcej*

    Kelh eqqxth pfep ecc pfh eaamxjpgji rtmah`xthq eth eaamt`gji pm gjphtjepgmjec eaamxjpgji

    qpej`et`q*

    Kelh pfh amqp ejecwqgq mn pfh jhy rtm`xap

    Kelh pfh dx`ihpq nmt nmthaeqpgji pfh qechq*

  • 7/23/2019 Operational Managment Project

    80/191

    62

    NGJEJAH KEJEIHT?

    @XPGHQ EJ@ THQRMJQGDGCGPGHQ?

    Athephq ngjejagec km`hcq ej` qrthe`qfhhpq# eqqhkdchq ej` kejgrxcephq ngjejagec ej`

    mrhtepgmjec `epe# ej` `h~hcmrq ytgpphj ej` iterfgaec thrmtpq< ymtlq ygpf qwqphkq+

    e`kgjgqptepgmj phekq pm `h~hcmr thrmtpq# uxhtghq# ej` mpfht `epe hvpteapgmj pmmcq*

    Amj`xapq qrhagec ejecwqhq mj ngjejagec ej` kejeihkhjp gqqxhq eq eqqgijh`< rthrethq

    thrmtpq am~htgji amkrchv ngjejagec ej` rhtnmtkejah gqqxhq nmt e yg`h ~etghpw mn

    ex`ghjahq# gjacx`gji kejeihkhjp# pfh Dmet`# ej` pfh ihjhtec rxdcga*

    @h~hcmrq ej` gkrchkhjpq `hretpkhjpec ngjejagec rmcgaghq# rtmah`xthq# ej` rhtnmtkejahqpej`et`q thceph` pm rtgketw eqqgijkhjpq< ammt`gjephq ygpf mpfht `hretpkhjpq pm hqpedcgqf

    errtmrtgeph amtthqrmj`gji @gqptgap+ch~hc rmcgaghq

    Rthrethq rtmitek ethe rmcgaw ej` rtmah`xth ecphtjepg~hq ej` thamkkhj`epgmjq< `h~hcmrq

    errtmrtgeph qwqphkq pm gkrchkhjp thamkkhj`epgmjq*

    Qht~hq eq rtmohap kejeiht nmt eqqgijh` rtmohapq*

    Ejecwqgq mn Ngjejagec Qpephkhjpq Ngjejagec Whet 4221 + Ngjejagec Whet 4226

    M^HT^GHY?

    Jhqpch Relgqpej Cgkgph` &JRC'# nmtkhtcw ljmyj eq Jhqpch Kgclrel Cgkgph`# gq e qxdqg`getw mn

    Jhqpch QE* + e amkrejw mn Qygqq mtgigj fhe`uxetphth` gj ^h~hw# Qygpzhtcej`* Gp gq cgqph` mj pfh

    Leteafg ej` Cefmth qpmal hvafejihq*

    Nmt ng~h whetq gj e tmy# pfh amkrejw feq ymj e rceah ekmji pmr 48 amkrejghq mn pfh LQH* Gpq

    rtgjagrec eapg~gpghq gjacx`h kejxneapxtgji# rtmahqqgji ej` qhccgji nmm` rtm`xapq ej` ejagccetw

    huxgrkhjp* Pfh nmm` rtm`xapq gjacx`h `egtw# amjnhapgmjhtw# gjnejp jxptgpgmj ej` axcgjetw

    rtm`xapq# amnnhh# dh~hteih ej` `tgjlgji yepht*

  • 7/23/2019 Operational Managment Project

    81/191

    65

    Pfh keomt dtej`q gjacx`h Kgclrel XFP# Jhqpch H~htw`ew# Ceapmihj ej` Jhqaenh* Jhqpch feq

    dhhj qht~gji Relgqpejg amjqxkhtq qgjah 5766# yfhj gpq rethjp amkrejw# pfh Qygpzhtcej`+deqh`

    Jhqpch QE# ngtqp eauxgth` e qfeth gj Kgclrel Cp` Gj cgjh ygpf gpq rethjp amkrejw)q icmdec

    rfgcmqmrfw# gp gq rtmx`cw amkkgpph` pm hvahcchjah gj rtm`xap qenhpw# uxecgpw# ej` ~ecxh*

    NGJEJAGEC RHTNMTKEJAH NW21+NW26

    Pmpec qechq nmt Jhqpch Relgqpej tmqh dw 45( gj NW26 ntmk e rth~gmxq Tq 46*4dj pm Tq 10*4dj*

    Gjatheqh gj qechq yeq amjptgdxph` dw ecc pfh pfthh Jhqpch ~hjpxthq? kgcl ej` jxptgpgmj rtm`xapq

    &45*0( WmW tgqh'# dh~hteihq &57*8( WmW gjatheqh' ej` mpfht mrhtepgmjq &5>*7( WmW acgkd' eq

    hvfgdgph` dw pfh afetp edm~h* Ej eqqhqqkhjp mn Jhqpch)q rtmngpedgcgpw eq `hkmjqpteph` dw pfh

    `geitek dhcmy qfmyq e ihjhtec `hacgjgji pthj` gj ecc rtmngpedgcgpw tepgmq* Pfh rtmngp ketigj nhcc

    ntmk >*17( gj NW29 pm 0*80( gj NW26# qfmygji e WmW necc mn 5*68(* Pfh itmqq rtmngp ketigj

    nhcc ntmk 46( gj NW29 pm 4>( gj NW26 `hcgjhepgji e 4( necc* Pfgq yeq `xh pm pfh neap pfep

    ecpfmxif pfh pxtjm~ht tmqh dw 45(# pfh amqp mn imm`q qmc` tmqh dw 40( amjptgdxpgji pm pfh

    `hacgjh gj pfh itmqq rtmngp ketigj*

    Mrhtepgji rtmngp ketigj ecqm qcg` ntmk 54*00( gj NW29 pm e 54*25( gj NW26# yfgaf gqj)p e

    qxdqpejpgec `hacgjh* Ej m~ht~ghy mn pfh Thpxtj mj Eqqhpq &TME' ej` Thpxtj mj Huxgpw &TMH'

    nmtih` e qgkgcet `myjyet` pthj` pfhthdw qptegjgji pfh rtmngpedgcgpw mn Jhqpch* TME nhcc ntmk

    55*0( gj NW29 pm 7*1( gj NW26 epptgdxph` pm e 50( qcg`h gj rtmngp enpht pev eaamkrejgh` dw e

    8*4( tgqh gj pmpec eqqhpq dhpyhhj NW29 ej` NW26* TMH qpepgqpgaq gj`gaeph e `hacgjh ntmk 01*7(

    gj NW29 pm 12*44( gj NW26 eq pfh pmpec huxgpw tmqh ntmk Tq 0*5dj gj NW29 pm Tq 8*5dj gj NW26*

    Pfgq 48( qreph gj pmpec huxgpw yeq amkrmxj`h` dw 50( necc gj pfh rtmngp enpht pev gj NW26*

    Uxgal tepgm qcgifpcw nhcc ntmk 2*09 gj NW29 pm 2*08 gj NW26 ej` aej qenhcw dh thiet`h` eq ej

    gjqgijgngaejp `hacgjh* Pfh axtthjp tepgm fmyh~ht tmqh ntmk 2*70 gj NW29 pm 5*29 gj NW26 eq pfhaxtthjp eqqhpq tmqh dw 5( eiegjqp ej 55( `hacgjh gj axtthjp cgedgcgpghq* Pfgq `hacgjh gj cgedgcgpghq

    gq thigqphth` mj pfh deal mn e qfetr `hacgjh gj qfmtp+phtk dmttmygjiq &NW29? Tq 5*218dj pm

    NW26? Tq 2*1dj' ej` e `hacgjh gj pte`h ej` mpfht rewedchq* Pfhthnmth# yh aej amjacx`h pfep pfh

    cguxg`gpw mtghjpepgmj mn Jhqpch Relgqpej gq kmth mt chqq pfh qekh dhpyhhj NW29 ej` NW26*

  • 7/23/2019 Operational Managment Project

    82/191

    64

    Pfh gj~hjpmtw pxtjm~ht nhcc ntmk 1> `ewq gj NW29 pm errtmvgkephcw 18 `ewq gj NW26 yfgaf

    khejq gp pmml Jhqpch ej` e~hteih mn 18 `ewq pm amj~htp gpq gj~hjpmtghq gjpm aeqf* @ew Qechq

    Mxpqpej`gji tmqh ntmk 0*17 `ewq gj NW29 pm 0*65 `ewq gj NW26* Qgjah pfhth gqj)p kxaf ~etgedgcgpw

    gj pfh @QM# gp aej dh amjacx`h` pfep pfh amcchapgmj rmcgaw ntmk pfh `hdpmtq feqj)p afejih` kxaf*

    Amjqhuxhjpcw# pfh Mrhtepgji awach nhcc ntmk 02*8 `ewq gj NW29 pm 17*8 `ewq* Gj~hjpmtghq tmqh dw

    5>( `xtgji pfh qekh rhtgm`*

    Km~gji nxtpfht# yh qhh pfep pfh Pmpec Eqqhp Pxtjm~ht nmt Jhqpch tmqh ntmk 5*96 gj NW29 pm 4*28

    gj NW26 gj`gaepgji pfep pfh pxtjm~ht ithy ep e neqpht teph mn 45( yfhtheq pfh eqqhp deqh `xtgji

    pfh qekh rhtgm` ithy dw e cmyht 8(* Qechq pm Huxgpw Tepgm nhcc ntmk >*69 gj NW29 pm >*>8 gj

    NW26* Mjah eiegj# ecc tepgmq nmt NW26 gj`gaeph jhicgigdch afejih gj Jhqpch)q rhtnmtkejah mj pfh

    eqqhp kejeihkhjp ntmjp# yfgaf gq kmth mt chqq pfh qekh eq NW29*

    Pfh `hdp pm eqqhp tepgm qpmm` ep 2*90 ej` thkegjh` xjafejih` dhpyhhj NW29 ej` NW26* Pfh `hdp

    pm huxgpw tepgm nhcc dw 5>( ntmk 4*68 gj NW29 pm 4*17 gj NW29 yfhtheq# pfh cmji+phtk `hdp pm

    huxgpw tepgm nhcc ntmk 5*0 pm 5*1>* Pfgq yeq `xh pm pfh neap pfep dmpf# cmji+phtk `hdp ej` huxgpw

    tmqh dw 45*0( ej` 48(# thqrhapg~hcw* Pmpec huxgpw ite`xeccw ithy ygpf ecc gpq amkrmjhjpq pfh

    qekh eq NW29 ygpf pfh hvahrpgmj mn eaaxkxceph` rtmngpq# yfgaf tmqh* Pfh Pgkhq Gjphthqp Hetjh`

    &PGH' tepgm ecqm negjpcw nhcc ntmk 8*1> pgkhq pm 8 pgkhq*

    Ketlhp tepgmq gj`gaeph e 50( `hacgjh gj Hetjgjiq Rht qfeth# yfgaf nhcc ntmk Tq 17*65 rht qfeth gj

    NW29 pm Tq 10*40 rht qfeth gj NW26* @g~g`hj` rht qfeth ecqm `grrh` dw e 48 ( neccgji ntmk Tq

    52 rht qfeth `g~g`hj` gj NW29 pm Tq 9*8 rht qfeth `g~g`hj` gj NW26* @hqrgph pfh `hqahjp gj dmpf#

    HRQ ej` @RQ# pfh dmml ~ecxh rht qfeth nmt Jhqpch Relgqpej thigqphth` e 40*76( gjatheqh ntmk gpq

    ~ecxh mn Tq 72*>9 ep whet+hj` NW29 pm Tq 551*14 ep pfh acmqh mn NW26* Pfgq tgqh aej cetihcw dh

    eaamxjph` nmt dw e 8*49( gjatheqh gj pmpec eqqhpq ygpfmxp ejw afejih gj pfh jxkdht mn gqqxh`

    mt`gjetw qfethq*

  • 7/23/2019 Operational Managment Project

    83/191

    61

    RTGAGJI@ghp Mtejih Oxgah

    Yfgch rtgah mxt jhy rtm`xap yh afmmqh pfh amqp rcxq rtgagji khpfm`* Nxcc amqp rcxq rtgagji qhhlq

    pm qhp e rtgah pfep pelhq gjpm eaamxjp ecc thch~ejp amqpq mn rtm`xapgmj* Pfhth eth qmkh mn pfh

    e`~ejpeihq mn amqp rcxq rtgagji khpfm`*

    Pfh e`~ejpeihq mn xqgji amqp rcxq rtgagji eth?

    Rtgah gjatheqhq aej dh oxqpgngh` yfhj amqpq tgqh

    Rtgah qpedgcgpw kew etgqh gn amkrhpgpmtq pelh pfh qekh errtmeaf &ej` gn pfhw fe~h qgkgcetamqpq'

    Rtgagji `hagqgmjq aej dh ke`h ep e thcepg~hcw oxjgmt ch~hc gj e dxqgjhqq deqh` mj nmtkxceq

    Ngvh` Amqp ej` ^etgedch Amqp

    Ngtqp mn ecc yh ygcc aecaxceph pfh ngv pfh amqp ej` ~etgedch amqp thceph` pm mxt rtm`xap @ghp Mtejih

    Oxgah*

    NGVH@ AMQP?

    Neapmtw rtm`xapgmj amqp 54#222#222Thqhetaf . @h~hcmrkhjp 622#222Ngvh` qhccgji amqp 52#22#222Ngvh` e`kgj 54#22#222Pmpec ngvh` amqp 58#222#222Rht xjgp ngvh` amqp &58#222#222-48#22#222' >

    ^etgedch Amqp?Rht xjgp ~etgedch qhccgji hvrhjqhq&56#22#222-48#22#222' 2*94Rht xjgp ~etgedch e`kej hvrhjqhq &57#82#222-48#22#222' 2*96Rht xjgp ~etgedch amqp 5*8

    Jmy enpht aecaxcepgji pfh ngvh` ej` ~etgedch amqp pfh qhamj` qphr gq pm aecaxceph pfh gjith`ghjp

    amqpq nmt 482kc* real ej` nmt 082kc* qhretephcw*

    Gjith`ghjp amqp nmt 482kc*

    GJITH@GHJP AMQP RHT 482kc*GJITH@GHJPQ?

    Aetdmjeph` yepht 5*82Eqretpekh 5*48Jepxtec Nce~mtq 2*18Nthqf mtejihq 4*02

  • 7/23/2019 Operational Managment Project

    84/191

    60

    Rfmqrfmtga Eag` 5*22Agptga Eag` 5*48Qecp 2*42Pmpec gjith`ghjp amqp rht xjgp 6*48

    Gjith`ghjp amqp mn 082kc*

    GJITH@GHJP AMQP RHT 082kc*

    GJITH@GHJPQ?Aetdmjeph` yepht 4*72Eqretpekh 4*48Jepxtec Nce~mtq 2*>8Nthqf mtejihq 8*52Rfmqrfmtga Eag` 5*98Agptga Eag` 4*82

    Qecp 2*18Pmpec gjith`ghjp amqp rht xjgp 50*8

    Jmy enpht aecaxcepgji pfh gjith`ghjp amqp nmt pfh 482kc* ej` 082kc* yh ygcc aecaxceph` pfhth amqp* Pfh ngv

    amqp ygcc dh thkegj qekh nmt dmpf mn pfh rtm`xapq* Pfh gjith`ghjp amqp ygcc dh `gnnhthjp nmt 482kc ej`

    082kc* Pfh amqp nmt heaf qgzh gq ig~hj dhcmy*

    RTM@XAP AMQP RHT 482kc*

    Amqp?

    Pmpec gjith`ghjp amqp rht xjgp 6*48Rht xjgp ngvh` amqp &58#222#222-48#22#222' >Rht xjgp ~etgedch amqp 5*8Pmpec amqp 58*98Rtmngp Ketigj 1*22Qech pev 5*48Pmpec qhccgji rtgah 42*22

    RTM@XAP AMQP RHT 082kc*

    Amqp?Pmpec gjith`ghjp amqp rht xjgp 50*8Rht xjgp ngvh` amqp &58#222#222-48#22#222' >Rht xjgp ~etgedch amqp 5*8Pmpec amqp 44*22Rtmngp Ketigj >*48Qech pev 5*98Pmpec qhccgji rtgah 12*22

  • 7/23/2019 Operational Managment Project

    85/191

    68

    Jmy yh ygcc ejecwzh pfh dthel H~hj rmgjp nmt mxt qechq*

    Dthel+H~hj Ejecwqgq

    Pfh dthel+h~hj rmgjp gjnmtkq pfh dxqgjhqq mn pfh ch~hc mn qechq ep yfgaf pfh dxqgjhqq ygcc thecgzhjhgpfht e rtmngp jmt e cmqq* Gp aej dh hvrthqqh` gj jxkdhtq mt dw pfh xqh mn iterfq* Pm ettg~h ep pfh

    dthel+h~hj rmgjp xqgji hgpfht khpfm`# yh kxqp fe~h pfh rtmohaph` ej` ngvh` kejxneapxtgji#

    qhccgji# ej` e`kgjgqptepg~h hvrhjqhq#

    Pfh qpx`w mn pfhqh neapmtq ygcc gjnmtk xq mn pfh rmqqgdgcgpghq mn cmyhtgji pfh dthel+h~hj rmgjp ej`

    gjatheqgji pfh itmqq rtmngp ketigjq* Yfhj epphkrpgji pm `hphtkgjh pfh rtmqrhap mn qxaahqq nmt e

    jhy mrhtepgmj# yh ejecwqgq mn pfh dthel+h~hj rmgjp* Jmy h~hj nmt `ghp mtejih*

    Aecaxcepgmj mn Dthel H~hj?

    Dthel H~hj nmt 482kc*

    Pfh ~etgedch xjgp amqp nmt kelgji mjh xjgp mn @ghp mtejih oxgah mn 482kc* gq

    ^etgedch amqp ; 6*48,5*8;7*98

    Rtgah rht xjgp;42*22

    Ngvh` Amqp ;58#222#222

    Dthel h~hj nmt 482kc gq

    Dthel H~hj;qech-Rtgah etgedch Amqp

    ;58#222#222-42*22+7*98

    Dthel H~hj;5#0>1#050 Xjgpq

    Dthel H~hj nmt 082kc*

    Pfh ~etgedch xjgp amqp nmt kelgji mjh xjgp mn @ghp mtejih oxgah mn 482kc* gq

    ^etgedch amqp ;50*82

    Rtgah rht xjgp;12*22

    Hvrhaph` xjgp pm dh qmc`;58#222#222

  • 7/23/2019 Operational Managment Project

    86/191

    6>

    Dthel h~hj nmt 082kc gq

    Dthel H~hj;58#222#222-12*22+50*82

    Dthel H~hj;7#>9#904

    Enpht qhppgji pfh rtgah ej` ejecwzgji pfh dthel h~hj yh eth imgji pm kelh pfh ngjejagec rcejh nmt mxt

    rtm`xap jekh` @ghp mtejih oxgah*

    NGJEJAGEC RCEJH

    Gj pfgq ngjejagec rcejh pfh qech ngixthq eth qxrrmqh` `epe* Dxp mpfht ngixthq eth nmthaeqph` mj pfh

    deqgq mn amkrejw decejah qfhhpq ej` mpfht `epe*

    Gjptm`xapgmj pm Ngjejagec Rcejjgji?

    Ngjejagec rcejjgji gq e amjpgjxmxq rtmahqq mn `gthapgji ej` eccmaepgji ngjejagec thqmxtahq pm

    khhp qptephiga imecq ej` mdohapg~hq** Pfh nmxj`epgmj nmt Dx`ihph` Ngjejagec Qpephkhjpq gq @hpegc

    Dx`ihpq* @hpegc Dx`ihpq gjacx`h qechq nmthaeqpq# rtm`xapgmj nmthaeqpq# ej` mpfht hqpgkephq gj qxrrmtp mn

    pfh Ngjejagec Rcej* Amcchapg~hcw# ecc mn pfhqh dx`ihpq eth thnhtth` pm eq pfh Keqpht Dx`ihp*

    Yh aej ecqm dthel ngjejagec rcejjgji `myj gjpm rcejjgji nmt mrhtepgmjq ej` rcejjgji nmt ngjejagji*

    Mrhtepgji rhmrch nmaxq mj qechq ej` rtm`xapgmj yfgch ngjejagec rcejjhtq eth gjphthqph` gj fmy pm

    ngjejah pfh mrhtepgmjq* Pfhthnmth# yh aej fe~h ej Mrhtepgji Rcej ej` e Ngjejagec Rcej* Fmyh~ht# pm

    lhhr pfgjiq qgkrch ej` pm kelh qxth yh gjphiteph pfh rtmahqq nxccw# yh ygcc amjqg`ht ngjejagec

    rcejjgji eq mjh qgjich rtmahqq pfep hjamkreqqhq dmpf mrhtepgmjq ej` ngjejagji*

    Qptephiga Rcejjgji?

    Qptephiga rcejjgji gq e nmtkec rtmahqq nmt hqpedcgqfgji imecq ej` mdohapg~hq m~ht pfh cmji txj*

    Qptephiga rcejjgji gj~mc~hq `h~hcmrgji e kgqqgmj qpephkhjp pfep aerpxthq yfw pfh mtiejgzepgmj hvgqpq

    ej` rcejq nmt fmy pfh mtiejgzepgmj ygcc pftg~h gj pfh nxpxth* Qptephiga mdohapg~hq ej` amtthqrmj`gji

  • 7/23/2019 Operational Managment Project

    87/191

    69

    imecq eth `h~hcmrh` deqh` mj e ~htw pfmtmxif eqqhqqkhjp mn pfh mtiejgzepgmj ej` pfh hvphtjec

    hj~gtmjkhjp* Ngjeccw# qptephiga rcejq eth gkrchkhjph` dw `h~hcmrgji ej Mrhtepgji mt Eapgmj Rcej*

    Ygpfgj pfgq Mrhtepgji Rcej# yh ygcc gjacx`h e amkrchph qhp mn ngjejagec rcejq mt dx`ihpq*

    Ngjejagec Rcejq &Dx`ihpq' Mrhtepgji Rcej Qptephiga Rcej

    Qechq Nmthaeqp?

    Gj mt`ht pm `h~hcmr dx`ihpq# yh ygcc qpetp ygpf e nmthaeqp mn yfep `tg~hq kxaf mn mxt ngjejagec eapg~gpw#698#222E``? @gthap Cedmt 054#822E``? M~htfhe` 11#82#222

    Pmpec Kejxneapxtgji Amqpq 10#182#222 10#182#222

    Pmpec Ymtl Gj Rtmithqq 10#182#222

    Chqq? Hj`gji Gj~hjpmtw & 44#42#222'

    Amqp mn Imm`q Kejxneapxth` 14#512#222 14#512#222

    Amqp mn Imm`q E~egcedch nmt Qech 14#512#222

    Chqq? Hj`gji Gj~hjpmtw &58#82#222'

    Amqp mn Imm`q Qmc` Tq*12#862#222

    Yh aej jmy ngjgqf mxt hqpgkeph mn hvrhjqhq dw cmmlgji ep ecc thkegjgji mrhtepgji hvrhjqhq* Pfh

    ngtqp keomt pwrh mn mrhtepgji hvrhjqh gq ketlhpgji*

    KETLHPGJI DX@IHP

    Ketlhpgji Rhtqmjjhc 52#22#222

  • 7/23/2019 Operational Managment Project

    90/191

    72

    E`~htpgqgji . Rtmkmpgmj 58#22#222

    Ketlhpgji Thqhetaf 122#222

    Pmpec Ketlhpgji Hvrhjqhq Tq*46#22#222

    Pfh ngjec ethe mn mrhtepgji hvrhjqhq gq pfh e`kgjgqptepg~h amqpq mn txjjgji pfh m~htecc dxqgjhqq* Pfhqh

    pwrhq mn hvrhjqhq ygcc dh mj hqpgkephq*

    IHJHTEC . E@KGJGQPTEPG^H HVRHJQH DX@IHP

    Kejeihkhjp Rhtqmjjhc 682#222

    Eaamxjpgji Rhtqmjjhc 922#222

    Chiec Rhtqmjjhc 422#222Phafjmcmiw Rhtqmjjhc >22#222

    Thjp . Xpgcgpghq 022#222

    Qxrrcghq 522#222

    Kgqahccejhmxq 122#222

    Pmpec I . E Hvrhjqhq Tq*15#82#222

    Dx`ihph` Ngjejagec Qpephkhjpq

    Deqh` mj pfh `hpegc dx`ihpq yh fe~h rthreth` edm~h yh aej ngjecgzh mxt dx`ihpq gj pfh nmtk mn e

    Dx`ihph` Gjamkh Qpephkhjp*

    DX@IHPH@ GJAMKH QPEPHKHJP

    Th~hjxhq >2#222#222

    Chqq Amqp mn Imm`q Qmc` &12#862#222'

    Itmqq Rtmngp 47#042#222Chqq Ketlhpgji &46#22#222'

    Chqq I . E &15#82#222'

    Chqq @hrthagepgmj &552#222'

    Gjamkh Dhnmth Pevhq 41#1>2#222

    Pevhq B 18( &6#59>#222'

    Jhp Gjamkh Tq*58#560#222

    Jmy pfep yh fe~h e Dx`ihph` Gjamkh Qpephkhjp# yh aej rthreth e Dx`ihph` Decejah Qfhhp* Dxp ngqp

    yh ygcc aecaxceph pfh ymtlgji aergpec mn pfep rtmohap yfgaf ygcc che` xq pm aecaxceph pfh pmpec rtmohap

    amqp*

  • 7/23/2019 Operational Managment Project

    91/191

    75

    Pfh kegj cgjl dhpyhhj pfh Gjamkh Qpephkhjp ej` pfh Decejah Qfhhp gq Thpegjh` Hetjgjiq* Pfhthnmth#

    rthretepgmj mn pfh Dx`ihph` Decejah Qfhhp qpetpq ygpf ej hqpgkeph mn pfh hj`gji decejah nmt Thpegjh`

    Hetjgjiq* Gj mt`ht pm hqpgkeph hj`gji Thpegjh` Hetjgjiq# yh jhh` pm rtmohap nxpxth `g~g`hj`q deqh` mj

    axtthjp `g~g`hj` rmcgaghq ej` yfep kejeihkhjp hvrhapq pm rew gj pfh jhvp rcejjgji rhtgm`*

    HQPGKEPH@ THPEGJH@ HETJGJIQ

    Dhigjjgji Decejah 1#028#640#222

    Dx`ihph` Jhp Gjamkh 58#560#222

    Hvrhaph` @g~g`hj` &1#59#>91#>95'

    Hj`gji Thpegjh` Hetjgjiq Tq*1#521#110#147

    Jhvp# yh jhh` pm eaamxjp nmt pfh eauxgqgpgmj mn ngvh` eqqhpq*

    AERGPEC HVRHJ@GPXTHQ DX@IHP

    Rxtafeqh Jhy keafgjhtw 55#222#222

    Pmpec Aergpec Hvrhj`gpxthq Tq*55#222#222

    Deqh` mj pfh dhigjjgji decejah gj eqqhpq ej` pfh dx`ihp nmt aergpec eqqhpq gj edm~h pedch# yh aej

    hqpgkeph ej hj`gji eqqhp decejah nmt pfh Dx`ihph` Decejah Qfhhp*

    AFEJIH GJ NGVH@ EQQHPQ

    Dhigjjgji Decejah 7#0>0#191#222

    Jhy Eauxgqgpgmjq 55#222#222

    Chqq @hrthagepgmj nmt pfh Whet &552#222'

    Hj`gji Ngvh` Eqqhpq Tq* 70#098#4>1#222

    Yh ygcc eqqxkh pfep cgedgcgpghq ej` gjphthqp hvrhjqh ygcc thkegj pfh qekh* Fmyh~ht# enpht yh fe~h

    `hphtkgjh` mxt ch~hc mn ngjejagji# yh ygcc jhh` pm th~gqh pfhqh ekmxjpq* Qm nmt pfep rxtrmqh yh ygcc

    ngtqp aecaxceph pfh ymtlgji aergpec*

    Ymtlgji Aergpec?

  • 7/23/2019 Operational Managment Project

    92/191

    74

    Aeqf Tq*>#222#222 52( mn QechqEaamxjpq Thahg~edch 0#422#222 9( mn QechqGj~hjpmtw 7548222 58*42( mn QechqPmpec axtthjp Eqqhp 57#148#222Eaamxjpq Rewedch 7#>22#222 59( mn Qechq

    Pmpec Axtthjp Cgedgcgpghq 7#>22#222

    Ymtlgji aergpec ; A*E + A*C;57#148#2227#>22#222 ; 7#948#222

    Rtmohap Amqp

    Retpgaxcet Ekmxjp gj Tq*Amqp mn jhy Keafgjhtw 5#522#222

    Thqhetaf . @h~hcmrkhjp Amqp 622#222

    Gj~hjpmtw Amqp 4>#698#222

    Thuxgth` Ymtlgji Aergpec 7#948#222

    Pmpec Amqp mn Rtmohap 16#822#222

    Pm ngjejah pfh jhy rtm`xap mxt Amkrejw gq gqqxgji jhy qfeth* Pfh axtthjp ketlhp rtgah rht

    qfeth gq 5572* Yh ygcc gqqxh pfh qfeth ep axtthjp Ketlhp Rtgah*

    Qm ngjejah pfep rtmohap yh ygcc gqqxh qfethq ep pfh rtgah mn Tq*5572 rht qfeth*

    Aecaxcepgmj mn jm* mn qfethq gqqxh` ? pmpec rtmohap amqp- Rtgah rht qfeth; 16#822#222-5572;14181

    qm yh ygcc gqqxh 14181 qfethq pm ngjejah mxt rtmohap

    Dx`ihph` Decejah Qfhhp

    HUXGPW EJ@ CGEDGCGPGHQ EkmxjpQfeth Aergpec ej` Thqht~hq &gj Tq*'

    Expfmtgzh` aergpec98#222#222 &4229? 98#222#222' mt`gjetw qfethq mn Tq* 52 heaf

    982#222#222

    Gqqxh`# qxdqatgdh` ej` reg` xr aergpec&081#07>#222,141812' 081#657#812

    Qfeth rthkgxk &407#849#222 , 16#59>#092' 469#921#092

    Ihjhtec thqht~h 462#222#222

    Eaaxkxceph` rtmngp 1#521#110#147

    0#540#689#147

    Jmj+Axtthjp Cgedgcgpghq

  • 7/23/2019 Operational Managment Project

    93/191

    71

    Cmji phtk ngjejahq 8#517#698#222

    @hnhtth` pevepgmj 5#157#111#222

    Thpgthkhjp dhjhngpq 185#7>6#222

    Cgedgcgpghq eiegjqp eqqhpq qxdohap pm ngjejah cheqh 599#864#222

    >#766#986#222

    Axtthjp cgedgcgpghqAxtthjp rmtpgmj mn?Cgedgcgpghq eiegjqp eqqhpq qxdohap pm ngjejah cheqh

    80#204#222

    Qfmtp phtk dmttmygjiqqhaxth` 122#222#222Qfmtp phtk txjjgji ngjejah xj`ht ketlxr ettejihkhjpqqhaxth` 5#740#469#222Axqpmkht qhaxtgpw `hrmqgpqgjphthqp nthh 549#660#222Pte`h ej` mpfht rewedchq 4#976#568#222Gjphthqp ej` ketlxr eaatxh` 524#591#222

    8#12>#895#222

    5>#042#56>#147

    EQQHPQ Ekmxjp &Gj Tq*'Pejigdch ngvh` eqqhpq

    Rtmrhtpw# rcejp ej` huxgrkhjp 1#521#110#147

    Aergpec ymtlgjrtmithqq 5#164#025#222

    0#068#918#147

    Gjpejigdch eqqhpq 07#900#222Cmji phtk cmejq ej` e`~ejahq 76#800#222Cmji phtk qhaxtgpw `hrmqgpq 8#21>#222Gj~hqpkhjp >#299#940#222

    Axtthjp Eqqhpq

    Qpmthq ej` qrethq 620#>09#222

    Qpmal gj pte`h 4#079#>76#222Pte`h `hdpq 0>5#251#222

    Axtthjp rmtpgmj mn cmji phtk cmejq ej` e`~ejahq 4>#>58#222E`~ejahq# `hrmqgpq# rthrewkhjpq ej` mpfht thahg~edchq 5#066#521#222

    Aeqf ej` dejl decejahq 048#149#222

    8#921#021#222

    5>#042#56>#147

  • 7/23/2019 Operational Managment Project

    94/191

    70

    Qxdkgpph` dw?

    _gcch Fxke

    Qxkhte Lejyec

    Tedge Kejzmmt

    Ueket Eddeq Qfef

    _mfegd Feqqej

  • 7/23/2019 Operational Managment Project

    95/191

    78

    Gj~hjpmtw @hretpkhjp

    Tejlq . Thqrmjqgdgcgpghq?

    Tedge Kejzmmt &Rtm`xapgmj @hrp* amjpeapmt'Ihppgji gjnmtkepgmj ntmk rtm`xapgmj `hretpkhjp edmxp `hqgth` tey kephtgec#

    uxejpgpw# uxecgpw# rtgagji ej` pgkh rhtgm` ygpfgj yfgaf pm kelh gj~hjpmtw e~egcedch

    nmt rtm`xapgmj*

    Ueket Eddeq Qfef &Qxrrcght amjpeapmt'

    Ig~gji mt`htq pm pfh hvphtjec qxrrcghtq nmt mdpegjgji thuxgth` kephtgec eaamt`gji pm

    pfh qrhagngaepgmjq thiet`gji uxejpgpw# uxecgpw# rtgah# amkkgqqgmj# che` pgkh#

    cmigqpgaq cme`gji ej` xjcme`gji phtkq*

    _mfegd Feqqej &Ngjejah @hrpp* amjpeapmt'

    Qxdkgppgji pfh thahgrpq ej` ~mxafhtq pm pfh ngjejah `hretpkhjp# ~htgnwgji pfh

    ptejqeapgmjq ej` ihppgji aeqf ntmk ngjejah `hretpkhjp gj mt`ht pm kelh rewkhjpq

    &pftmxif qxrrcght amjpeapmt' pm hvphtjec qxrrcghtq ej` khhpgji mpfht hvrhj`gpxthq*

    Qxkegte Lejyec &Rfwqgaec gjqrhapmt'

    Rfwqgaeccw lhhrq pfh afhal ej` decejah mn gjamkgji ej` mxpimgji qpmal ecmji ygpf`hphtkgjgji pfh uxejpgpw ej` uxecgpw mdpegjh` ej` rhtnmtkq m~htecc gjqrhapgmj

    thqrmjqgdgcgpghq*

    _gcch Fxke &Aet` Kegjpegjht'

    Kejeih gj~hjpmtw aet` qwqphk thiet`gji gjamkgji ej` mxpimgji mn gj~hjpmtw ej`

    rtm~g`gji gjnmtkepgmj pm rtm`xapgmj `hretpkhjp mn xqh` ej` xjxqh` gj~hjpmtw*

  • 7/23/2019 Operational Managment Project

    96/191

    7>

    Qptephiga Mdohapg~hq

    Ntmk e ngjejagec rhtqrhapg~h# gj~hjpmtw amjptmc gq jm qkecc keppht*Mnphjpgkhq#gj~hjpmtw

    gq pfh cetihqp eqqhp gphk mj e kejxneapxthtq mt `gqptgdxpmtq decejah qfhhp* Eq e thqxcp#pfhth gq e

    cmp mn hkrfeqgq mj rtmrht gj~hjpmtw kejeihkhjp* Pfh hnnhapg~hjhqq mn gj~hjpmtw amjptmc gq

    `gthapcw kheqxtedch dw fmy qxaahqqnxc e amkrejw gq gj rtm~g`gji fgif ch~hcq mn axqpmkht

    qht~gah# cmy gj~hjpmtw gj~hqpkhjp# kevgkxk pftmxifrxp ej` cmy amqpq* Ahtpegjcw#ej ethe yfhth

    kejeihkhjp qfmxc` errcw e rfgcmqmrfw mn eiithqqg~h gkrtm~hkhjpq*

    5* Mdpegj axqpmkht qepgqneapgmj ej` ptw pm eafgh~h qgv qgike*

    4* Kegjpegj e`huxeph ch~hc mn Gj~hjpmtw ygpfmxp hvahqqg~h mt m~ht qxrrcw gj mt`ht pm th`xah

    gj~hqpkhjp gj Gj~hjpmtw*

    1* Ihp kevgkxk hnngaghjaw*

    0*Th`xah amqp dw rtmrht afhal ej` decejah mj Gj~hjpmtw*

    8* Pgkhcw e~egcedgcgpw mn kephtgecq*

    >* Hnngaghjp Qxrrcght jhpymtl*

    9*Rtm~g`h qpmteih neagcgpghq*

    6*Rfwqgaec gjqrhapgmj pm lhhr thamt`q ej` hjqxth uxecgpw qpej`et`q*

    7*Xqgji amqp ncmy khpfm`q pm h~ecxeph Gj~hjpmtw*

    52* HMU*

    55* ^htgnwji pfh ptejqeapgmjq ygpf ngjejah `hretpkhjp pm rtm~g`h ptxh ej` negt ~ghy edmxp

    ngjejagec rmqgpgmj mn mtiejgzepgmj*

    54* Ptw pm axp `myj pfh jmtkec cmqqhq mn mtiejgzepgmjq dw e~mg`gji pfhnp ej` mpfht kec rteapgahq*

    51* Thqrmjqgdch nmt ecc @hretpkhjp rmcgaghq ej` rtmah`xthq# ej` xcpgkeph errtm~ec ej` ngjejagecoxqpgngaepgmj mn qgph gj~hjpmtw ytgph+mnnq* Hjnmtahq ej` gq thqrmjqgdch nmt qgph rmcgaghq ej`rtmah`xthq thceph` pm gj~hjpmtw amjptmc ej` amkrcgejah*

    50* Che`q pfh `h~hcmrkhjp ej` gkrchkhjpepgmj mn qptephighq# rtmahqqhq# pmmcq# ej` qwqphkthuxgthkhjpq pm gkrtm~h pfh hnngaghjaw# uxecgpw# ej` hnnhapg~hjhqq nmt Qxrrcw Afegj ej` QgphGj~hjpmtw Amjptmc Rtmahqqhq*

  • 7/23/2019 Operational Managment Project

    97/191

    79

    58* Kejeih Gj~hjpmtw Amjptmc itmxr# che` pfh `h~hcmrkhjp# gkrchkhjpepgmj# amjpgjxmxqgkrtm~hkhjp mn gj~hjpmtw kejeihkhjp ej` amjptmc# ej` th`xah qmxtahq mn ljmyj ej` xjljmyjcmqq*

    Gj~hjpmtw Amjptmc Qwqphkq?

    Amjpgjxmxq qwqphk &ngvh`+mt`ht+uxejpgpw'

    Amjqpejp ekmxjp mt`hth` yfhj gj~hjpmtw `hacgjhq pm rth`hphtkgjh` ch~hc

    Rhtgm`ga qwqphk &ngvh`+pgkh+rhtgm`'

    Mt`ht rceah` nmt ~etgedch ekmxjp enpht ngvh` reqqeih mn pgkh

    Gj~hjpmtw Amjptmc Phafjguxhq?

    5* Hamjmkga rxtafeqh mt`ht uxejpgpw &Fmy kxaf pm mt`ht'4* Thmt`ht ch~hc &yfhj pm mt`ht'1* Kgjgkxk gj~hjpmtw mt qenhpw qpmal*

    Hamjmkga Rxtafeqh Mt`ht Uxejpgpghq? Gj mt`ht pm amjptmc gj~hjpmtw e `hagqgmj km`hc feq dhhj`h~hcmrh` pm `hphtkgjh pfh mrpgkxk uxejpgpw mn kephtgecq pm dh rxtafeqh` mj heaf rxtafeqhmt`ht* Pfh km`hc `hphtkgjhq pfh mrpgkxk ymtlgji qpmal ch~hc pm dh kegjpegjh`* Heaf pgkh erxtafeqh mt`ht gq rceah`# pfh amkrejw gjaxtq ahtpegj amqpq*

    HMU;4@Q - F

    ;4482222269 -5>

    ;8450 xjgpq

    Ejjxec @hkej` &@' ;4822222

    Mt`htgji amqp &Q' ;69

    Aettwgji Amqp &F' ;5>

  • 7/23/2019 Operational Managment Project

    98/191

    76

    Amqp mn Mt`htgji?

    + Rthretgji rxtafeqh mt rtm`xapgmj mt`htq# thahg~gji ej` rthretgji ej` rtmahqqgji thceph`

    `maxkhjpq*

    + Gjathkhjpec amqpq mn rxtafeqgji mt ptejqrmtpepgmj nmt nthuxhjp mt`htq &Rxtafeqh gj qkecc cmpq gq

    mnphj amqpcght ej` ptejqrmtpepgmj amqpq ecqm gjatheqh'

    + Mxp mn rmalhp amqpq mn rmqpeih# phchrfmjhq# phchitekq# amqp mn qpepgmjhtw# pte~hcgji hpa*

    + Hvpte amqpq mn jxkhtmxq qkecc rtm`xapgmj txjq# m~htpgkh# qhpxrq# ptegjgji hpa* Gj e``gpgmj+ ngvh`

    amqpq gj nmtk mn qecetghq# yeihq mn hkrcmwhhq amjjhaph` ygpf pfgq ymtl gj rxtafeqgji# thahg~gji#

    gjqrhapgmj ej` Kephtgec fej`cgji @hretpkhjpq*

    Amqpq mn Aettwgji?

    + Gjphthqp mj Gj~hqpkhjp*

    + Cmqqhq ntmk edqmchqahjah ej` `hphtgmtepgmj# qrmgceih*

    + Qpmteih+qreah amqpq# gjacx`gji Thjp# Tephq# Pevhq# Hchaptgagpw# hpaq*

    + Gjqxtejah# gj e``gpgmj+ ngvh` amqpq gj nmtk mn qecetghq# yeihq hpa mn hkrcmwhhq amjjhaph` ygpf

    pfgq ymtl gj qpmthq ej` Kephtgec fej`cgji @hretpkhjpq*

    Thmt`ht Ch~hc?

    Che` pgkh gq pfh pgkh gjpht~ec dhpyhhj rceagji ej mt`ht ej` thahg~gji `hcg~htw* Gn pfh che` pgkh

    ej` pfh uxejpgpw mn `hkej` `xtgji che` pgkh eth ljmyj ygpf ahtpegjgjpw pfh thamt`ht rmgjp kew

    dh `hphtkgjh`*

    TMR ;` CP

    TMR ;48 9

    TMR ;598

    @hkej` teph &`' ;48

    Che` Pgkh &CP' ;9

  • 7/23/2019 Operational Managment Project

    99/191

    77

    Kgjgkxk Gj~hjpmtw mt Qenhpw Qpmal?

    Gj rteapgah# yh qhc`mk amkh eatmqq qxaf e qgpxepgmj ej` `hkej` aejjmp dh nmthaeqp

    eaaxtephcw* Eapxeccw pfh `hkej` kew ncxapxeph ntmk rhtgm` pm rhtgm`* Gn# pfhthnmth pfh xqeih rht

    yhhl ep ejwpgkh imhq dhwmj` ngvh` jm*mn xjgpq rht yhhl# pfh amkrejw ygcc dh mxp mn qpmal nmt

    qmkhpgkh* Fhjah etgqh pfh jhh` nmt rtm~g`gji nmt qmkh qenhpw qpmal# g*h* qmkh kgjgkxk mt

    dxnnht eq gj~hjpmtw eq e axqfgmj eiegjqp qxaf qpmal mxpq* Pfh thamt`ht rmgjp gq gjpht+thceph` ygpf

    pfh qenhpw qpmalq dhaexqh eq pfh thamt`ht rmgjp gq km~h` xryet`q# pfh ekmxjp mn pfh axqfgmj gq

    gjatheqh`* Pfxq pfh thamt`ht rmgjp gq pfh thqxcpejp mn pfh `hkej` `xtgji che`+pgkh rcxq qenhpw

    qpmal* Dw gjatheqgji pfh qenhpw eccmyejah pfh thamt`ht rmgjp gq gjatheqh` dw pfh qekh ekmxjp* Gp

    qfmxc` dh jmph` pfep pfh hamjmkga mt`ht uxejpgpw `mhq jmp amkh gjpm pfh rgapxth ej` gq

    gj`hrhj`hjp mn qenhpw qpmal ejecwqgq*

    DGJ Aet` fmc`ht &_gcch Fxke'

    e'

    Ngjejah

    amjpeap

    mt

    Rtm`xap

    gmj

    Amjpeap

    mt

    Qxrrcght

    amjpeap

    mt

    Rfwqgaec

    Gjqrhapmt

    DGJ Aet`

    Fmc`ht

  • 7/23/2019 Operational Managment Project

    100/191

    522

    Thuxgthkhjpq nmt hnnhapg~h Gj~hjpmtw Kejeihkhjp

    Gj~hjpmtw eth e ~gpec retp mn dxqgjhqq* Jmp mjcw eth pfhw jhahqqetw nmt mrhtepgmjq dxp pfhw

    ecqm amjptgdxph pmyet`q axqpmkhtq qepgqneapgmj* Pm ihp e qhjqh mn qgijgngaejah mn Gj~hjpmtghq cmml

    pfep ~htw cetih ngtkq fe~h pthkhj`mxq ekmxjpq mn Gj~hjpmtghq ej` gp ~etghq yg`hcw ngtk dw ngtk*

    Mjh kmqpcw xqh` kheqxth mn kejeihtgec rhtnmtkejah thcephq pm pfh Thpxtj mj Gj~hjpmtw

    &TMG'#yfgaf gq pfh rtmngp enpht pev `g~g`h` dw pmpec eqqhpq*

    Kejeihkhjp feq pym deqga nxjapgmjq amjahtjgji Gj~hjpmtw* Mjh gq pm hqpedcgqf e qwqphk mn

    lhhrgji pteal mn gphkq gj Gj~hjpmtw ej` mpfht gq pm kelh `hagqgmjq edmxp fmy kxaf Gj~hjpmtw gq

    thuxgth` ej` yfep gq pfh kmqp qxgpedch pgkh pm rceah e thmt`ht ngmt jhy Gj~hjpmtw gj yfgaf

    uxejpgpw mn Gj~hjpmtw gq mn xpkmqp gkrmtpejah* Pm dh hnnhapg~h#kekeihkhjp kxqp fe~h pfh

    nmccmygji?

    5*E qwqphk pm lhhr pteal mn Gj~hjpmtw mj fej` ej` mj mt`ht*

    4*E thcgedch nmthaeqp mn `hkej` pfep gjacx`hq ej gj`gaepgmj mn rmqqgdch nmthaeqp httmt*

    1*Ljmych`i mn che` pgkh ej` che` pgkh ~etgedgcgpw*

    0*Theqmjedch hqpgkephq mn Gj~hjpmtw fmc`gji amqp# Mt`htgji amqp ej` deal mt`ht mt qfmtpeih amqp*

    8*E aceqqgngaepgmj qwqphk nmt Gj~hjpmtw gphkq*

    Gj~hjpmtw Nxjapgmjq

    Gj mt`ht pm xj`htqpej` pfh gkrmtpejah mn Gj~hjpmtghq# chpq fe~h icejah mj nxjapgmj mn Gj~hjpmtghq

    5*Pm khhp ejpgagreph` axqpmkht `hkej`*

    4*Pm qkmmpf rtm`xapgmj thuxgthkhjp*

    1*Pm `hamxrch mrhtepgmjq

    0*Pm rtmphap eiegjqp qpmal mxp*

    8*Pm pelh e`~ejpeih mn mt`ht awach*

  • 7/23/2019 Operational Managment Project

    101/191

    525

    >*Pm fh`ih eiegjqp rtgah gjatheqh*

    9*Pm rhtkgp mrhtepgmjq*

    Aceqqgngaepgmj Qwqphk

    Ej gkrmtpejp eqrhap mn Gj~hjpmtw kejeihkhjp gq pfep pfh gphkq fmc`q gj Gj~hjpmtw eth jmp

    mn huxec gkrmtpejah gj pfh phtkq mn `mccet gj~hqph`# rtmngp rmphjpgec# qech mt xqeih ~mcxkh mt

    qpmal mxp rhjecpghq* Gp ymxc` dh xjthecgqpga pm `h~mph huxec epphjpgmj pm heaf mn pfhqh gphkq cglh

    Mtejihq rthqht~h` gj amc` qpmteih# aetdmjeph` kephtgec# `ghp kephtgec ej` mpfht `hqgth` kephtgec*

    Gjqphe`# e kmth theqmjedch errtmeaf gq dhgji xqh` dw JHQPCH @ghp Mtejih pm eccmaeph amjptmc

    hnnmtpq eaamt`gji pm pfh thcepg~h gkrmtpejah mn pfh ~etgmxq gphkq gj Gj~hjpmtw*

    Fhth# E+D+A errtmeaf aceqqgnghq gj~hjpmtw gphkq eaamt`gji pm qmkh kheqxthq mn Gkrmtpejah

    xqxeccw ejjxec `mccet ~ecxh &g*h***`mccet ~ecxh rht xjgp kxcpgrcgh` dw ejjxec xqeih teph'#ej` pfhj

    eccmaephq amjptmc hnnmtpq eaamt`gjicw* Pwrgaeccw# pfthh aceqqhq mn gphkq eth xqh`? E &~htw

    gkrmtpejp' #D#& km`htephcw gkrmtpejp'# ej` A &cheqp gkrmtpejp'*Fmyh~ht# qmkh mpfht aephimtghq

    fe~h dhhj xqh` dhqg`h pfhqh eq khjpgmjh` edm~h* Ygpf pfh pfthh aceqqhq mn gphkq# E gphkq

    ihjhteccw eaamxjp nmt edmxp 52 pm 42 rhtahjp mn pfh jxkdht mn gphkq gj gj~hjpmtw dxp edmxp >2 pm

    92 rhtahjp mn pfh ejjxec `mccet ~ecxh**Ep pfh mpfht hj` mn pfh qaech# A gphkq yfgaf eth rthqht~gji

    kephtgecq kgifp eaamxjp nmt edmxp 82 pm >2 rhtahjp mn pfh jxkdht mn pfh gphkq dxp mjcw edmxp 52pm 58 rhtahjp mn pfh `mccet ~ecxh mn ej gj~hjpmtw*

    Pfh ejjxec `mccet ~ecxh mn pfh gphkq thuxgth` gj pfh rtm`xapgmj rtmahqq mn pfh JHQPCH @ghp

    Mtejih feq dhhj aecaxceph` deqh` mj ejjxec `hkej` ej` xjgp amqp* Pfh ejjxec `mccet ~ecxhq yhth

    pfhj ettewh` ntmk fgifhqp pm pfh cmyhqp pm qgkrcgnw aceqqgngaepgmj mn gphkq*

  • 7/23/2019 Operational Managment Project

    102/191

    524

    Gphk Jekh Ejjxec @hkej` Xjgp amqp ;Ejjxec `mccet ~ecxh Aceqqgngaepgmj

    Aetdmjeph` `tgjl 522#222 5*82 582222 A

    Eqretpekh 1722#222 5*48 0698222 E

    Jepxtec Nce~mxtq 5722#222 4*02 08>2222 E

    Nthqf Mtejihq 522#222 5*2 522#222 A

    * Rfmqrfmtga Eag` 4822#222 5*48 1548222 D

    Agptga Eag`q 122#222 2*42 >2222 A

    Qecp 482222 2*18 69822 A

    Gj~hjpmtw TepgmqCguxg`gpw mn Gj~hjpmtw

    Pfh ejecwqgq mn pfh cguxg`gpw mn pfh gj~hjpmtghq feq dhhj errtmeafh` gj e kejjht

    qgkgcet pm pfep pelhj pm ejecwzh pfh cguxg`gpw mn eaamxjp thahg~edchq* Mjh

    amkrxpepgmj `hphtkgjhq pfh jxkdht mn`ewq qechq gj gj~hjpmtw ep pfh hj` mn pfheaamxjpgji rhtgm`# ejmpfht amkrxpepgmj `hphtkgjhq pfh gj~hjpmtw pxtjm~ht gj pgkhq

    rht whet# ej` pfgt` `hphtkgjhq pfh gj~hjpmtw pxtjm~ht gj `ewq*

    @ewq Qechq gj Gj~hjpmtw

    Pfh jxkdht mn`ewq qechq gj gj~hjpmtw tepgm thcephq pfh ekmxjp mn pfh hj`gjigj~hjpmtw pm pfh e~hteih `egcw amqp mn imm`q qmc`* Ecc mn pfh gj~hjpmtw eaamxjpq

    fe~h dhhj gjacx`h` gj pfh amkrxpepgmj* Pfh amkrxpepgmj ig~hq ej gj`gaepgmj mn pfh

    chjipf mn pgkh pfep gp ygcc pelh pm xqh xr gj~hjpmtw pftmxif qechq*

    Amkrxpepgmj mn pfh @ewq qechq gj Gj~hjpmtw gq eq nmccmyq?@ewq qechq gj Gj~hjpmtw; Hj`gji Gj~hjpmtw -Amqp mn Imm`q qmc`1>8

    ;822222 -12862222 1>8

    ;>2 `ewq

  • 7/23/2019 Operational Managment Project

    103/191

    521

    Gj~hjpmtw Pxtjm~ht

    Gj~hjpmtw pxtjm~ht gj`gaephq pfh cguxg`gpw mn pfh gj~hjpmtw* Pfgq amkrxpepgmj gq

    qgkgcet pm pfh eaamxjp thahg~edch pxtjm~ht amkrxpepgmj*

    Pfh gj~hjpmtw pxtjm~ht gq eq nmccmyq?

    Gj~hjpmtw Pxtjm~ht;Amqp mn Imm`q Qmc` -E~hteih gj~hjpmtw

    ;12862222 -822222

    ; >5*5> Pgkhq rht whet*

    E~hteih Gj~hjpmtw ;Dhigjjgji Gj~hjpmtw ,hj`gji Gj~hjpmtw -4

    ; 2 ,822222 -4;822222 -4

    ;482222*

    Gj~hjpmtw pxtjm~ht gj @ewq

    Gj~hjpmtw pxtjm~ht ngixth aej dh hvrthqqh` gj jxkdht mn `ewq gjqphe` mn pgkhq rht

    whet* Pfgq gq amkretedch pm pfh amkrxpepgmj pfep hvrthqqh` eaamxjpq thahg~edch

    pxtjm~ht gj `ewq*

    Amkrxpepgmj mn gj~hjpmtw pxtjm~ht gj `ewq gq eq nmccmyq?

    Gj~hjpmtw Pxtjm~ht gj @ewq; E~hteih Gj~hjpmtw -Amqp mn Imm`q Qmc` 1>8

    ;482222 -12862222 1>8

    ;1 @ewq

    Mrhtepgji awach

    Pfh mrhtepgmj awach thrthqhjpq pfh rhtgm` mn pgkh hcerqgji dhpyhhj pfh eauxgqgpgmj

    mn imm`q ej` pfh ngjec aeqf thecgzepgmj ntmk qechq ej` qxdqhuxhjp amcchapgmjq* Ej

    errtmvgkepgmj mn pfh Mrhtepgji awach nmt JHQPCH @ghp Mtejih feq dhhj

    `hphtkgjh` ntmk thahg~edchq cguxg`gpw ngixth ej` pfh gj~hjpmtw cguxg`gpw ngixth*

  • 7/23/2019 Operational Managment Project

    104/191

    520

    Amkrxpepgmj mn pfh Mrhtepgji awach gq eq nmccmyq?

    Mrhtepgji Awach ;Eaamxjp Thahg~edch ,Gj~hjpmtw Pxtjm~ht

    pxtjm~ht gj `ewq gj `ewq

    ; 08 `ewq ,>5*5> `ewq

    ;52>*5> `ewq

    Ncmy Afetp Nmt Rxtafeqgji Thahg~gji#Thamt`gji#Rewgji Nmt Gj~hjpmtw*

    Nmt Eaamxjp

    Jxkdht

    Gqqxh Rxtafeqh Mt`ht pm Thpxtj Ealjmych`ihkhjp

    Amrw

    Qfgr Kephtgec ej` Qhj` gj~mgah

    Thahg~h gj~mgah nmt gjqrhapgmj

    Gqqxh Thahg~gji Thrmtp Nmt Rewkhjp

    RxtafeqhThuxgqgpgmj Eaamxjp@hretpkhjp

    Rxtafeqh

    @hretpkhjp

    ^hj`ht

    Thahg~gji

    @hretpkhjpDgj Aet`

    Rxtafeqh

    @hretpkhjp

    Ptheqxth

    Eaamxjp@hretpkhjp

    ^hj`ht

  • 7/23/2019 Operational Managment Project

    105/191

    528

    Gj~hjpmtw Amjptmc Amxjpgji Qwqphk

    JHQPCH @ghp Mtejih Eaamxjpejpq xpgcgzh` Rhtrhpxec Gj~hjpmtw Qwqphk &ecqm jekh eq

    amjpgjxec qwqphk ' lhhrq pfh ptealq mn thkm~ec ntmk Gj~hjpmtw mj e amjpgjxmxq deqgq# qm pfh

    qwqphk aej rtm~g`h gjnmtkepgmj mj pfh axtthjp ch~hc mn Gj~hjpmtw nmt heaf gjith`ghjp thuxgth` gj

    pfh rtm`xapgmj mn @ghp Mtejih cglh nthqf Mtejihq #Aetdmjepgji kephtgec# `ghp kephtgec ej` mpfht

    rthqht~gji thuxgqgphq* Yfhj pfh ekmxjp mj fej` theafhq e rth`hphtk