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Cloud PrinciplesSeptember 2013
Microsoft Office 365 - Cloud principles Provide a platform built on security, privacy, and trust
Maintain an evergreen service
Offer highly configurable and scalable services
Office 365 security, privacy, and trust
Relentless on Security24 hour monitored physical datacentersLogical isolation of data between tenantsSegregation of internal datacenter network from the external networksEncryption at rest and in transit (AD-RMS)Securing access to services via identityData loss preventionAnti-virus/anti spam
Service Continuity99.9% uptimeFinancial guarantees
on uptimeRedundancy in both functionality as well as dataAutomated monitoring and recovery systems24x7 on-call engineering team available to handle issues
Independently VerifiedISO 27001EU Model ClausesHIPAA-HITECHFERPAFISMAU.K. G-Cloud IL2CJIS
Data Maps Customers know where their data is storedRole based Access Customers know who can access their data and whyCompliance Notifications Customers can stay in the know by choosing to receive updates regarding changes to security, privacy, and audit information
No advertising We don’t build advertising products out of customer dataNo data mining We don’t scan the contents of customer email or documents for analytics or data miningNo co-mingling Business data and consumer data are stored separatelyData is portable Customers own the data and can remove their data whenever they choose
Office 365 service updates principlesContinuous innovation with confidence and control
Insights to help manage changeDirect to customer communications | Organizational readiness
content
Build trust and compliance
Security comes firstEvolving standards
Deliver new features and value
Monthly release cadenceMinor & major updatesUp-to-date, no patching
Respond to customer feedback through agile development
Direct feedbackReal-time informationCommon support issues
Office 365 delivers continuous innovationDeliver new features and value on a frequent cadence
Major changes to Exchange, SharePoint, Lync and YammerNew scenarios and/or servicesChanges that require admins to take actionMaj
or
Major updates examples:• Rights Management Service availability• Office Mobile for iPhone• Real-time Office Web Apps co-authoring • HIPAA/BAA support for SharePoint
Security and performance improvementsIncremental feature improvements and fixesCountry, currency and language expansionM
inor
Minor update examples:• Continuous service reliability improvements• Trials expansion to new markets• Updated Exchange Deployment Assistant• GoDaddy integration
Fewer surprisesNotifications through direct to customer messagesOffice 365 Service Updates Wiki
Fewer surprisesNotifications through direct to customer messages
Office 365 Technology blog
Organization readinessIn service Get Started content and online training videos for users
Notify admins about client status: OS, browser, and Office version incompatibility
Office 365 provides insight to manage change
Office 365 responds to your feedbackRunning a service brings Microsoft closer to the customer than ever beforeCustomer engagement
Send-a-smile in-product feedback
Support and community aggregate customers’ issues
Old
New
Adapting to change
What is disruptive change?Disruptive changes require you to take action to avoid significant user experience degradation.You will be notified 12 months before having to accept changes Office 365 considers disruptive.
How do we provide notice?We will provide an announcement in the Office 365 Community.Additionally, we provide notice direct to you via email sent to your service’s global admins.
When does the 12-month period start?It begins when general notice is provided in the Office 365 Community.Email notice may be delivered to your service’s global admins after the community announcement.
Customers can mix and match services to meet their requirements
Redundant datacenters and financially backed SLA provide uninterrupted and reliable access
Highly configurable and scalable services
Office 365 is a highly configurable with some customization
Choose the flexibility between cloud and hybrid deployment
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Appendix
3-slide version on Disruptive Change,
for more detailed discussions
Disruptive Change
What is disruptive change?Disruptive changes require customer action to avoid significant service experience degradation.Microsoft determines what qualifies as a disruptive change.
What are examples of disruptive change?Client system requirements changes, including upgrading Office or Internet Explorer.A significant change in user experience requiring training or other assistance for the typical user.
What kinds of change are not disruptive?New functionality, feature enhancements, bugs, security fixes and public updates.Administrative-only changes, such as server-side service packs or DNS settings.
Adapting to change
How are disruptive changes announced?We will provide an announcement in the Office 365 Community.Additionally, we provide notice direct to you via email sent to your service’s global admins.
Will I get notice by email?We customarily provide notice via email sent to your service’s global admins and partner of record.When possible, we provide notice through in-product alerts.
What are my responsibilities?Read service alerts from Microsoft to remain informed of actions you may need to take.Set your “preferred contact” address and mark [email protected] as a safe sender.
Receiving notice
Action: upgrade to Office 365 ProPlusOffice Professional Plus (Office 2010 based) subscription users have until April 2014 to upgrade to Office ProPlus (latest Office release).Subscriptions to Office provide use rights to the latest version of Office only.
TimelineGeneral Announcement: October 2012 in the service upgrade centerDirect-to-customer notice: November 2012 in the Admin Task NewsletterTwelve month period: October 2012 to October 2013Final deadline: April 2014 (18 months)
Example: Office Subscription