Cloud PBX with Office 365

Deployment Evolution and the Skype Operations Framework

2

Skype for Business Cloud PBX - Agenda

• About Arrow Systems Integration

• Overview of Microsoft Cloud PBX

• Requirements

• Deployment and Using the Skype Operations Framework

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Arrow Electronics

56countries

$23.3B 2015 sales

119 Fortune 500

18,500

100,000 customers

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Arrow Electronics - Microsoft Relationship

• CSP Tier 2:

• Azure

• Office 365

• Enterprise Mobility Suite

• CRM Online

• Dynamics NAV

• Azure Stack: Planning Stage

• Microsoft’s Green IT Distributed Assets

• Microsoft Cloud Data Centers

• Pilot with CARE/Retail Returns

• DragonBoard™ -Certified for Azure IoTDevices

• CSP Tier 1 Azure

• Silicon Experts Design Software

• $100M+ Windows Embedded

• IoTDx Distribution in NA and EMEA

• CSP Tier 1 Azure

• Gold Competencies in Communications & CloudProductivity

• Authorized Surface Hub and Pro Reseller

• Launch Partner for SfB & O365 Cloud PBX

• TAP Partner for SfB

• Customer Immersion Experience Authorized

• CSP Tier 1 Azure and O365

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Arrow Systems Integration

CO

E

Cloud PBX Overview

7

8

Office 365 ServicesE1 E3 E5 E1 E3 E5

Co

mm

un

ica

te

• Exchange Online (EXO)

Co

llab

ora

te

• SharePoint Online (SPO)

• Exchange Online Archiving (EOA) • OneDrive for Business (OneDrive)

• Skype for Business (Skype) • Office 365 Videos

• Skype Meeting Broadcast • Yammer

• PSTN Conferencing • Office 365 Groups

• Cloud PBX • Delve

Insig

hts

Secure

and P

rote

ct

• Exchange Online Protection (EOP) • Power BI Pro

• Data Loss Prevention (DLP) • Delve Org Analytics

• eDiscovery

• RMS for Office 365 (RMS)

Auth

or

• Office 365 ProPlus (Office)

• O365 Message Encryption (OME) • Office 2016 for Mac

• MFA for Office 365 (MFA) • Office on iOS, Android, Windows

• MDM for Office 365 (MDM) • Office Online

• Customer Lockbox

• Advanced Threat Protection (ATP)

• Advanced eDiscovery

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Cloud PBX - TCO Value

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Users online or on-premises

Integration with PSTN services on-premises

End-user features & customer PSTN services integrated on-premises

Cloud PBX in Office 365

PSTN services provided by Microsoft

Skype for Business Deployment Options

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Cloud PBX Architecture

PSTN Calling plans delivered by Microsoft (1)

On-Premises PSTN Connectivity (2)

(1)

(2)

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Cloud PBX PSTN Interfaces

PSTN Calling add-on

First party offer from Microsoft available in specific countries as regulated utility.

Completely cloud-based with no required infrastructure on-premises.

On-premises PSTN Connectivity

Connecting Office 365 with the customer’s carrier, contract, & circuit.

Cloud Connector Edition delivered as Packaged VMs for new customer deployments.

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Cloud PBX PSTN Calling

Rapid Provisioning

Procure and assign phone numbers in minutes, everywhere

Microsoft offers service, with no on-premises equipment.

Number Porting and Enhanced 911

Use your existing phone numbers with Microsoft calling

plans, and meet E-911 and other legal obligations.

Local, Long Distance, and International Calling

Reach the people important to your business, with a choice of

calling plans

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Cloud PBX Features and Roadmap

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Cloud PBX Phones and Clients

Rich Clients

All supported PC & Mac clients in Office 365

Mobile Clients

Skype for Business clients for iOS, Android & Windows Phone

IP Phones

Polycom VVX201-VVX600 series with minimum UCS 5.4.0A firmware 5.4.0.10182

Lync Phone Edition: Polycom CX600, Mitel MiVoice 6725, w/latest firmware

Unsupported

VDI Plug-in, Lync Server Attendant, PIN Authentication

Cloud PBX Requirements

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Cloud PBX Requirements

Office 365 Tenant

• Active Directory Federation Services (ADFS)

• Directory Synchronization (Azure AD Connect)

License

• E1 or E3 with Add-Ons (Cloud PBX, PSTN Conferencing, and PSTN Calling Add-Ons)

• E5 (includes Cloud PBX and PSTN Conferencing)

• PSTN Calling Plan

*Non-Enterprise customers (education, government, etc.) have separate Office 365 plans

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Cloud PBX – PSTN Calling Plan

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Cloud PBX Administration – Enable Users

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Cloud PBX Administration – Acquire Phone Numbers

Cloud PBX Implementation

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Four Reasons for Cloud Migration

• Save Money

• Less maintenance

• Streamlined work processes

• Pay-as-you-go and subscription pricing

• Save Time

• Streamlined work processes

• Cloud based Disaster Recovery options

• Flexibility and Agility

• Grow and adapt to competitive pressures quickly

• Increased collaboration using global workforces

• Increase Security

• Automatic security updates

• Built in hardware resiliency management

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Questions to Ponder…

What does it take to run a high-quality, real-time communications service globally?

How does the quality of network impact the quality of calls?

What are the right tools & approach to assess network readiness?

What steps do I need to take before moving to the cloud?

How can I interconnect existing telephony infrastructure to the cloud?

What adoption practices will drive usage of Skype for Business?

Who are the certified partners qualified to help?

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Arrow SI Follows the Skype Operations Framework

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•

•

•

•

•

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Skype Operations Framework

Plan

Gather information and insights to asses, design and prepare for a Skype for Business Online service. Define expected business value, assess readiness for implementation and undertake remediation activities.

Deliver

Transition from deploying on premises to delivering high quality cloud services, by effectively implementing and delivering Skype for Business Online services while driving adoption.

Operate

Maintain a high quality and reliable Skype for Business Online service. Provide monitoring, reporting, run and support services

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More Questions to Ponder…

How am I going to deploy and manage

phone sets?

Are my users going to want headsets or

mobile devices as well?

What do I do for my conference rooms?

How do I communicate upcoming changes

to my end-users?

What feature parity do I get, compared to

my current PBX?

How do I measure adoption and success?

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Arrow SI Cloud PBX Deployment Resources

Arrow SI brings highly-qualified and experienced technical professionals to

engage on all projects, including:

• Certified Project Manager (PMP)

• Skype for Business Solutions Architect

• Skype for Business Deployment Engineer

• 24/7 Support Engineers

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Microsoft Skype Accelerate

What is it?

Funding support for pilot/deployment Skype for Business Cloud PBX and/or PSTN Calling Plans.

What does it cover?

Two options:

1. Cloud Voice Trial – Minimum requirement of 25-100 person trial. No license purchase required.

2. Cloud Voice Deployment Support –Funding predicated upon size of production deployment.

• Program Requirements?

• Skype Operations Framework Certified

Partner

• Maximum 60 day duration

• Work must be complete by 6/15/2017

Cloud PBX PSTN Calling

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Program Category Activity Title Time (days) SOF Offer Alignment

Cloud Voice Pilot Pilot 30-60 Network Assessment;

Prepare, Deploy & Onboard;

End User Adoption Support

Cloud Voice

Deployment Support

Deployment Support Must be complete by

6/15/17

Envision & Design ;

Prepare, Deploy & Onboard

Cloud Voice

Deployment Support

Network Readiness

Essentials Assessment

5 Network Assessment

Cloud Voice

Deployment Support

End User Adoption

Support

2-6 End User Adoption Support

Microsoft Skype Accelerate

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Skype for Business Cloud PBX - Agenda

• About Arrow Systems Integration

• Overview of Microsoft Cloud PBX

• Requirements

• Deployment and Using the Skype Operations Framework

Thank You!