PEOPLEPASSIONPERFORMANCE

3OCEAN INTEGRATED FACILITIES MANAGEMENT

Introduction

Contact us to see how we can help your business thrive:

0800 085 5032 www.ocean360.co.uk info@ocean360.co.uk

“When it comes to facilities management, we know that all businesses, no matter what size or sector, are looking for an increase in efficiencies, a reduction in costs and a better experience for the end user.

But when it comes to the details, every business has different needs. At Ocean, we listen to what our clients really want before we take elements of our service model and apply it in a bespoke or unique way. There’s no ‘one size fits all’ solution. This approach enables us to deliver a consistently high quality service that will add value to your business and support you in a way that’s right for you.”

Andy ErskineGroup Managing DirectorOcean Group Holdings Ltd

WE LISTEN AND DELIVER

CONTENTS

04HOW WE WORK

06BUSINESS SOLUTIONS

08SERVICES

12OUR PEOPLE

14CORPORATE SOCIAL RESPONSIBILITY

16HISTORY

18CONTACT US

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How we workHow we work

To fully understand your business, to develop new services, and support you as your organisation grows, we believe personal relationships based on mutual respect and honest feedback is the way forward.

It’s why we see ourselves as your partner in business growth, rather than a supplier. It’s what differentiates us from other integrated facilities management providers.

We actively engage with our clients, listening carefully to your requirements, challenges and objectives before developing an integrated service that’s structured around your business.

Then we mobilise the contract by putting a highly experienced team in place including a dedicated account manager, an assistant manager, supervisors and a business unit director (BUD), all empowered by Ocean to deliver exceptional service and industry leading innovative solutions.

OUR APPROACH

Technical expertise

Buying

efficiencies

Financial savings

Greaterflexibility

Reduction in

staff numbers

Transfer of risk/

share of risk

Innovation in

service delivery

Access to

best practice

Improved

sustainability

Service level

improvements

Benefits of integrated services

"A good working relationship has been built up and Ocean’s management team has helped move things forward. An Improvement in machinery and communication channels has been the key to the onsite improvements. Ocean is always open to any challenges, changes, new ideas and different ways of working."

Kenneth Leah, Market Manager, Manchester New Smithfield Market

"There's a passion for people here and I want to be part of that. Ocean go that one step further and invest in you." Nina Bawden, Business Unit Director, London Region

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Business solutionsBusiness solutions

Keeping you and your building safe

From fire alarms to CCTV, our integrated fire and security solutions strengthen your ability to rapidly identify problems, manage the situation, respond appropriately and return to normal operations as quickly as possible. By having the management of multiple systems under a single point of control ensures we are able to maximise performance, cost effectiveness and efficiencies and provide long-term sustainable value.

• Access Control• CCTV • Crime Prevention• Emergency Lighting • Fire Alarms • Fire Design, Installation & Maintenance• Fire Extinguisher• Intruder Alarms• Manned Guarding • Nurse Call Systems • Perimeter Protection • Security & Fire Testing

OUR BUSINESSSOLUTIONS

"This is very much a listening company. We Iisten to what each client wants and then develop a solution to their problems."Steve Berresford, Group Commercial Director

Maintaining legal requirements

Our expert teams have the capability and requirements needed to make you compliant with the law, ensuring you can operate and maintain a safe facility, implement safety practices consistently and minimise your legal liability. We ensure your organisation complies with the appropriate statutory, regulatory and corporate standards by understanding how your business works and how your current compliance systems are managed across your organisation.

• Building Management Systems• Emergency Lighting • Equipment Maintenance• Fixed Electrical Testing• Gas Safety• Health & Safety • Heating & Air Ventilation• L8 Water Testing• Security & Fire Testing• Sustainability & Environment• Waste Management

Improving the working environment

From handymen and landscape gardeners to cleaners, lighting engineers and space planners, our integrated facilities management solution ensures a streamlined service that reduces costs and overheads and has less impact on the environment.

Our integrated services also ensure your workspace is as motivating and inspiring as it can be for staff, stakeholders and visitors.

• Air-conditioning• Electrical• Gas• Handyman• HVAC• Interior Design• Landscape Gardeners• Mechanical• Office Moves• Planned Preventative Maintenance• Plumbing • Routine Cleaning• Space Planning • Specialist Cleaning

Changes to the workplace environment are often driven by developments such as innovative technologies, corporate social responsibility, changes to working practices, and legislation. How these new work environments are managed needs a new joined-up approach too.

OUR INTEGRATED SERVICES

"Ocean’s approach means they want things to work and will ensure that all efforts are made to ensure that the customer gets the solution that they want and need. Gary Morgan the operations manager typifies Ocean’s approach: proactive, honest and hardworking."

Kevin Smith, Procurement & Cost Control Manager, Yorwaste Limited

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ServicesServices

Cleaning & Hygiene

Our highly trained cleaning teams deliver sustainable commercial cleaning services using the most up to date, environmentally friendly techniques and equipment.

Fire & Security

Using the latest technologies and highly skilled and experienced personnel, we offer a fully integrated strategic service that covers all aspects of fire and security systems.

SEAMLESS INTEGRATED SERVICES

Technical Services

We help organisations achieve compliance and reduce environmental impact through regular auditing and the implementation of innovative ways of working.

Food Services

Our fully integrated food service solution includes catering, equipment procurement and maintenance, fine dining and events.

"Our teams don't just deliver on the individual contract terms but go that extra mile to ensure client satisfaction."Gemma Charles, Content & Communications Manager

From cleaning and hygiene to fire and security, our integrated facilities management services utilise common resources and account structures, resulting in improved service levels, reduced costs, less administration and one point of contact for all your FM requirements.

Support Services

From customer facing staff to photocopier maintenance engineers, all our support services team members are equipped with the skills necessary to not only meet your requirements but to exceed your expectations.

Project Management

We take the time to understand business challenges and project objectives then form a mutual and robust working partnership that enables us to successfully deliver your project.

Consultancy

Our flexible, confidential and cost effective consultancy service helps you find efficiencies within your organisation and achieve your corporate objectives.

"With Ocean I feel confident that I’m working with a group of people able to take responsibility. Sometimes things go wrong but it’s how you deal with them that improves credibility. Ocean look at what’s gone wrong and come back with proposals on how to move forward."

Ian Spires, Deputy Director, Estates and Facilities, St George's, University of London

RELIABILITY QUALITY EXPERTISE KNOWLEDGE

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Our peopleOur people

We do this through the Ocean Academy’s Passport for Growth, a unique tool within the industry, which gives everyone in the organisation, regardless of their position, an opportunity to receive formal training and learn the skills required to progress through the company. From NVQs to post graduate degree level courses, Ocean Academy gives all our members a clear, achievable and flexible route to personal career success. Our investment in our people ensures they are committed, motivated, and, most of all, empowered to deliver the highest quality service possible.

INSPIRING PEOPLE

"Having the right people with the right skills is critical for us to grow our business. We want to be seen as an employer of choice utilising Ocean Academy as an enabler." Karen Dorsett, HR Director

An organisation is only as good as the people that work for it. Which is why we’re committed to recruiting and retaining the most talented and passionate people in the facilities management sector.

Diversity in the workplace

The Ocean workforce is exceptionally diverse: We currently publish our training documents in 11 different languages.

We believe that diversity is about recognising, respecting and valuing the differences each individual brings to our workplace. Understanding and acknowledging the diversity of our workforce is key to establishing equal opportunities.

At Ocean we seek to identify and address any inequalities and/or barriers faced by people in under-represented groups by valuing, learning and benefiting from the diverse cultures in society and our workforce, while respecting the values and beliefs of individuals.

We encourage our employees to be respectful of other people’s beliefs and values and to treat everyone as individuals.

"Without doubt the main reason I am happy with Ocean is its staff. We have an outstanding on-site manager and he has a very stable, loyal and flexible team who know this building inside out."

Walter Hand, Facilities Manager, Royal College of Surgeons

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Contact us to see how we can help your business thrive:

0800 24 24 24 www.oceancc.com info@oceancc.com

Corporate Social ResponsibilityCorporate Social Responsibility

As an ISO 14001 (Environmental Management) accredited company, we’re committed to the implementation of environmentally sound processes and advise our clients on ways to improve their own environmental procedures too. Our policies are regularly reviewed to ensure they are up to date and we are using the most efficient methods available.

CARING FOR OUR ENVIRONMENT

The World Land Trust

We support the World Land Trust, an international conservation charity that works to save rainforests and other wildlife habitats by working with local organisations to purchase and protect strategic areas of land.

To date, we have helped the WLT buy land in some of South America’s most threatened regions in Paraguay, Brazil, Colombia and Ecuador.

As a rule we:

✔ Do not use aerosols

✔ Use 100% recycled paper products where possible

✔ Ensure all chemicals where used are fully bio-degradable

✔ Use chemicals that are Ph. neutral

✔ Have a full recycling service including glass, cans, wood, metal and WEEE

✔ Ensure onsite waste disposal is carried out according to waste regulations

✔ Strive to achieve zero waste to landfill

✔ Purchase regenerated energy

✔ Optimise buildings to control and reduce energy use

✔ Implement day cleaning where possible

✔ Use bikes, scooters and electric or CO2 efficient vehicles

✔ Use innovative cleaning products to reduce water usage

✔ Apply nanotechnology to achieve more efficient cleaning results

"With other contracts within the Council there’s always something to niggle about. With Ocean, no problems. There’s not one job that hasn’t been done when moving into the new finance year. There are no day-to-day complaints about sites or services. No enquiries or complaints coming in from the public. KPIs 100% since October, so excellent." Tracy Flower, Contract Manager and Aidan Potts, Lead Contract Manager, Canterbury City Council

B R A Z I L

PARAGUAY

COLO

MBIA

Projects include:

Reserva Ecológica de Guapi Assu, Brazil: 2,160 acres

San Rafael, Atlantic Rainforest Paraguay: 1,483 acres

Cerro Blanco Protected Forest, Ecuador: 321 acres

Las Tangaras Reserve, Colombia: 1,896 acres

ECUADOR

"We really listen to the clients, understand their needs and then we provide a service to the client in exactly the way they want." Ian George-Purvey, Technical Director

OCEAN INTEGRATED FACILITIES MANAGEMENT 1716

HistoryHistory

Ocean was established in 1973 as a private limited company with the primary goal of offering high quality services with a personal, hands-on approach.

ALWAYS MOVING FORWARD

"We are people oriented. And we ensure our people can be the best they can be in all manners or tasks or jobs that they do with us." John Bullivant, Chief Executive

Today, the company is a successful integrated facilities management provider operated by Ocean Group Holdings Ltd with a £25m turnover, five offices across the UK and 3300 staff.

But we’ve never rested on our laurels. We’ve increased the number of services we provide by investing in our people and growing the company organically. Unlike other providers, we don’t take over smaller companies in a bid to grow our portfolio of services. We build from the inside out, listening to the wants of our customers and then ensuring our teams have the necessary skills to deliver.

Our quality management systems, health and safety measures, commitment to the environment and investment in our people have all been recognised by independent bodies. The achievements of our team members have ensured we have held many of these accreditations for several years and are constantly working towards attaining new ones.

KEY DATES IN THE HISTORY OF OCEAN

Ocean was established

Became a recognised Investor in People acknowledging our commitment to staff welfare and development

First ever contract in the public sector awarded

Received the ISO 14001 Environmental Management and OHSAS 18001 Health & Safety accreditation

Reached £1 million annual turnover

Restructured into a group of four companies including Ocean Contract Cleaning Ltd, Ocean Contract Cleaning London Ltd, Ocean Security Solutions Ltd, and Ocean Facilities Services

Became ISO 9000 registered, highlighting our commitment to quality

Four companies merged to become Ocean Integrated Services to better serve the changes and demands of the evolving marketplace

1500th employee joined the Ocean team

Launch of Fire and Security Division

2014201320092006200320001996198819801973

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Contact us

If you would like more information or would like to talk to someone about our facilities management services please contact us.

Ocean House 12 Progress Park Ribocon Way Luton Bedfordshire LU4 9UU

0800 085 5032 info@ocean360.co.uk

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www.ocean360.co.uk

TALK TO US

"We really like working at Ocean because they invest in us every step of the way"Muhammad Umaid Faisal & Muhammad Umair Faisal, Security Officers

www.ocean360.co.uk