OCCUPIER SERVICES. - Knight FrankProperty valuation Coordination of external professionals ... Sustainability Services Valuations Capital Markets and Commercial Sales Facilities Management

CONNECTING PEOPLE & PROPERTY, PERFECTLY.

OCCUPIER SERVICES.

Occupier Services | Capability Statement 2018 3

AT KNIGHT FRANK OCCUPIERSERVICES, WE MAKE IT OURBUSINESS TO KNOW YOURBUSINESS.

YOUR BUSINESS IS YOUR PASSION, AND YOUR OBJECTIVES ARE PARAMOUNT. At Knight Frank Occupier Services we take the time to diligently review your forward business strategy and objectives in order to develop and implement excellent, practical, and commercially minded real estate solutions which align perfectly with your business requirements. We provide impartial and timely advice that is tailored specifically for you.

Our core services include:

� Workspace strategy and implementation � Transactional services and tenant representation � Strategic advisory services � Portfolio and facilities management

We operate across all real estate sectors, including office, industrial, retail and data centres, along with other specialist sectors.

WE’RE PASSIONATE ABOUT PROPERTY. WE AIM TO BE PROGRESSIVE IN OUR THINKING. AND ABOVE ALL, WE ARE CONSUMMATELY PROFESSIONAL IN EVERYTHING WE DO.


WORKSPACE STRATEGY AND IMPLEMENTATION.

Research has demonstrated that well designed workspaces are fundamental to attracting and retaining great employees, and increased productivity, both of which are key to any organisation. Developing and implementing the right workspace strategy is therefore a critical factor in the success of your business.

Knight Frank’s specialist workspace consultants analyse your organisation through time and motion studies, worker profiling, and demographic assessments in order to provide a factual basis for the workplace strategy. This is important, because one size does not fit all, and whilst it may be convenient to jump onto the latest workplace trend, this may not be appropriate for your business.

SUCCESS OR FAILURE CAN HINGE ON THIS DECISION.The Knight Frank team has advised numerous organisations on workspace strategy, together with the subsequent design and construction of workspace to deliver on time, on budget, and to exceptional quality standards.

Examples include:

SERVICES INCLUDE:

Workplace Consultancy

� Space Requirement and Space Audit

� Space Planning and Cost Budgeting

� Alternative Working Strategy / Activity Based Working / Agile Working Assessment

� Strategic Briefing

� Time & Motion Studies

� Worker Profiling

Project Management

� Building Selection Advice & Due Diligence

� Project Management

� Programme Management

� Contractor and Consultant Procurement

� Contract Administration

� Project Monitoring

� Relocation and Move Advice

� Furniture Re-Use, Procurement and Recycling

� Sustainability

Cost Consultancy

� Feasibility Estimating

� Cost Planning and Benchmarking

� Procurement and Cost Advice

� Tender Documentation

� Post Contract Cost Management

� Reinstatement Cost Assessments (insurance)

� Make Good Cost Advice

Leasing or purchasing premises, or indeed disposing of excess space via sub-lease, surrender or sale, requires transactional expertise and negotiation skills to ensure the best outcome for your business.

Market knowledge underpins the advantage that Knight Frank Occupier Services can deliver to you, coupled with an ability to create leverage and maximise your negotiating position, all the time focussing on your over-arching business strategy and desired outcome.

Our team has assisted numerous organisations including the following:

SERVICES INCLUDE: � Leasehold and Freehold acquisition of commercial property

� Renegotiation of existing leases to meet organisational needs

� Negotiation and coordination of leasehold disposal, including sublease, assignment or break provisions

� Freehold disposal of surplus property

� Procurement of equipment rack space in data centres

� Full financial analysis and risk reporting to board or executive level

TRANSACTIONAL SERVICES AND TENANT REPRESENTATION.


STRATEGIC ADVISORY SERVICES.

Occupiers with multiple real estate holdings, those who own property in locations with re-zoning potential, and organisations with complex accounting practices, can often face challenges in dealing with real estate matters in a manner which both improves business productivity, as well as, providing a sound financial outcome for the business owners or shareholders.

Developing solutions in such circumstances can involve a plethora of professionals, including Town Planners, Accountants, Tax Specialists, Valuers, Lawyers, Management Consultants, and Real Estate Professionals, to name a few, and can prove to be exceptionally time consuming. When real estate is not your core business, this can be a distraction, and this is where Knight Frank can assist.

EXAMPLES OF OUR TEAM’S WORK IN THE DEVELOPMENT OF STRATEGIC OCCUPIER SERVICES INCLUDE:

� Optus Consolidate strategy for 9 sites across Sydney and procurement solution for new 84,000 sqm Australian headquarters;

� Western Australian State Government Restructuring an existing triple net lease in Bunbury including market studies;

Development of the Peel Regional Accommodation Strategy, covering 13 agencies with operations throughout the Mandurah / Pinjarra region south of Perth;

� Caltex / Ampol Provision of strategic accommodation advice during the merger of Caltex and Ampol throughout Australia, including consolidation of numerous sites throughout NSW and Victoria and disposal of surplus accommodation;

� Water Corporation of Western Australia Full corporate real estate advisory services to the Water Corporation of Western Australia in the redevelopment of the John Tonkin Water Centre, including development of a structured tender process and divestment of surplus land in exchange for development rights;

� Axicom Leasehold disposal and freehold acquisition strategy for Australian headquarters;

� AMP Strategic advice on the consolidation of Circular Quay accommodation in Sydney;

� NSW Metro Rail Strategy advisory in the consolidation of surplus accommodation throughout the Sydney metropolitan rail network in three key locations;

� City of Perth Strategic commercial real estate advisory services in conjunction with Town Planning and Architectural disciplines in the formation and preparation of the 2013 amendment to the City Planning Scheme No 3 (Built Form and Plot Ratio guidelines);

� Oil & Gas Operator Preparation and documentation of a significant impairment charge (onerous lease) for a global Oil and Gas operator with surplus requirements in Western Australia.

SERVICES INCLUDE: � Portfolio audit

� Highest and best use assessments, including re-zoning advice and management

� Property valuation

� Coordination of external professionals and consolidation of strategic advice under a single point of contact

� A range of other services which are bespoke to each individual clients' business needs.

Portfolio and facilities management relies on exceptional technology platforms combined with exceptional people. Knight Frank offers both.

Our portfolio and facilities management teams specialise in delivering a cohesive service including portfolio management (owned, leased and licenced), facilities management, and property accounting services.

At Knight Frank, we pride ourselves on our innovative, integrated approach to the management of occupier real estate portfolios. We invest heavily in our people, processes and technology and provide dedicated teams that deliver the highest standard of service, efficiently and effectively.

Our promise is to provide tailored, creative solutions that will enhance your real estate holdings, reduce operating costs, minimise risk (both commercial and occupational health and safety risk) and, through this, ensure that you have a productive business environment in which to operate.

Portfolio Management

Our portfolio management systems utilise MRI CRE software to provide a market leading solution for your business which can be managed either by Knight Frank’s portfolio management team, or by your own in-house real estate personnel. Offering total control, removing the risk of critical dates or payments being misjudged, and bespoke reporting to meet the exact requirements of your business and auditors, our portfolio management system mitigates the risks with operating a property portfolio, and enables the maximisation of operational efficiencies.

Property Accounting

Our property accounting services delivers real time and transparent reporting, maximising your financial performance. Knight Frank delivers:

� Reporting from individual premises through to consolidated portfolio reporting - Access to a streamlined and transparent reporting capability that is unrivalled in the industry;

� Management of premises performance against operational budgets and strategic plans;

� A web based platform with ability to provide you direct access to your portfolio data;

� Fully integrated AIFRS reporting.

Facilities Management

Our goal is to ensure that your premises supports the operation of your business, and that your work health and safety risks are effectively managed. Knight Frank delivers:

� Minimised risk exposure through our compliance and management systems;

� Active management of sustainable performance through efficient premises operation;

� Opportunities to capitalise on our national portfolio to effect the efficiencies associated with national procurement agreements with key suppliers;

� WHS procedure implementation and management, through WHS systems managed to AS4801.

Facilities Response Centre

Knight Frank’s Facilities Response Centre (FRC) is an award winning web based system which enables maintenance and CAPEX requests to be logged, allocated, and tracked online. FRC is integral to the Knight Frank Facilities Management service provision, as it ensures a number of essential features to enable the portfolio to comply with WHS and risk obligations. Key features include:

� Contractor Management;

� Insurance Management;

� Statistical Reporting by Request Type;

� Work Request Running Sheet;

� Incident Reporting Risk Analysis;

� Automated Accruals.

OUR CLIENTS INCLUDE:

SERVICES INCLUDE: � Portfolio Management;

� Facilities Management;

� Accounting and Financial Reporting;

� Expense Optimisation Programmes;

� In-house Maintenance and Engineering;

� Insurance, Risk and Tax Management;

� Security and Safety Expertise;

� Space and Energy Management;

� Sustainability Advisory Services.

PORTFOLIO AND FACILITIES MANAGEMENT.


ABOUT KNIGHT FRANK.

UNITED KINGDOM

2,000 PEOPLE 84 OFFICES

THE AMERICAS

5,540 PEOPLE 166 OFFICES 15 COUNTRIES

ARGENTINA / BRAZIL / CANADA CHILE / COLOMBIA / COSTA RICA DOMINICAN REPUBLIC / MEXICO PERU / PUERTO RICO THE CARIBBEAN / USA

DEBT FREE & INDEPENDENT

$800MWORLD TURNOVER(EXCLUDING THE AMERICAS)

KNIGHT FRANK TRANSACTION SUMMARY

US$ £ €

Land and Building valued 1,340 billion 887 billion 1,211 billion

Commercial sales and purchases 44 billion 29 billion 39 billion

Residential sales and purchases 17 billion 11 billion 15 billion

Sq M Sq Ft

Commercial space let and acquired 25 million 268 million

Commercial space being marketed at the year end 33 million 351 million

Total space managed 49 million 528 million

Currency conversion as at 31 March 2016

411 OFFICES

59 COUNTRIES

AFRICA

690 PEOPLE 23 OFFICES 10 COUNTRIES

BOTSWANA / KENYA / MALAWI NIGERIA / RWANDA / SOUTH AFRICA TANZANIA / UGANDA / ZAMBIA ZIMBABWE

THE MIDDLE EAST

50 PEOPLE 3 OFFICES 2 COUNTRIES

THE KINGDOM OF SAUDI ARABIA THE UNITED ARAB EMIRATES

ASIA PACIFIC


AUSTRALIA / CAMBODIA / CHINA HONG KONG / INDIA / INDONESIA JAPAN / MALAYSIA / NEW ZEALAND SINGAPORE / SOUTH KOREA TAIWAN / THAILAND

CONTINENTAL EUROPE


AUSTRIA / BELGIUM / CYPRUS CZECH REPUBLIC / FRANCE / GERMANY IRELAND / ITALY / MONACO THE NETHERLANDS / POLAND / PORTUGAL ROMANIA / RUSSIA / SPAIN / SWITZERLAND

Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank and its New York-based global partner, Newmark Knight Frank, operate from 411 offices, in 59 countries, across six continents.

More than 14,000 professionals handle in excess of US$817 billion worth of commercial, agricultural and residential real estate annually, advising clients ranging from individual and portfolio occupiers, owners and buyers to major developers and investors.

Our global turnover is approximately US$800million, and we have no debt anywhere in the group, which is unique amongst our peers.

Within Australia and New Zealand we have a network of 25 offices and over 1,000 professionals across our business.

WE PROVIDE A FULL RANGE OF OCCUPIER SERVICES WHICH INCLUDE:

� Asian Markets

� Commercial Sales

� Facilities Response Centre (FRC)

� Health & Aged Care

� Land Marketing

� Project Management and Building Consultancy

� Property & Portfolio Management

� Research & Consultancy

� Retail Leasing, Sales and Management

� Sustainability Services

� Valuations

� Capital Markets and Commercial Sales

� Facilities Management

� Occupier Services

� Industrial Sales & Leasing

� Office Leasing

� Property Accounting Services

� Pubs & Hotels

� Residential & Project Marketing

� Town Planning

� Service Stations


KEY CONTACTS.

GORDON WYLLIEPartner, Head of Occupier Services Victoria

T +61 3 9604 4666 M +61 423 486 045 [email protected]

JAMES O'NEILLPartner, Occupier Services, Industrial

T +61 2 9036 6766 M +61 401 701 158 James.O'[email protected]

MATT MARTINPartner, Head of Occupier Services Queensland


JANET WESTONDirector, Occupier Services, Industrial


JAMES JOHNSTONAssociate Director, Occupier Services, NSW

T +61 29036 6873 M +61 407 928 434 [email protected]

MITCH ALLENAssociate Director, Occupier Services, WA


DAVID BEATTIESenior Consultant, Occupier Services, VIC


SONIA DISSANAIKESenior Consultant, Occupier Services, WA


LYN BUISenior Consultant, Occupier Services, QLD


SEAN FRASERSenior Consultant, Occupier Services, NSW


DERMOT LOWRYPartner, Head of Occupier Services Australia


DEVONPORT

CAIRNS

TOWNSVILLEMACKAY

ROCKHAMPTON

GLADSTONE

AUCKLAND

CHRISTCHURCH

DARWIN

LAUNCESTON

HOBART

NEWCASTLE

BRISBANESTRATHPINE

WAGGA WAGGA

GLEN WAVERLEYMELBOURNE

ADELAIDE

PERTH SYDNEY | NORTH SYDNEY | WEST SYDNEY | SOUTH SYDNEY | SOUTH WEST SYDNEY | ILLAWARRA

CANBERRA

GOLD COAST


ASSET MANAGEMENT

Facilities Management, Property Accounting, Property Management

COMMERCIAL, INDUSTRIAL & RETAIL

Leasing

Industrial, Office, Retail

Occupier Services

Workplace strategy and implementation, Transactional services and tenant representation, Strategic advisory services, Portfolio and facilities management

Project Management & Building Consultancy

Building Consultancy, Cost Consultancy, Project Management, Sustainability

Sales & Acquisitions

Aged Health Care & Retirement Living, Agribusiness, Asian Markets, Commercial, Industrial, Institutional, Land Development, Pubs & Hotels, Retail, Service Stations

RESEARCH

Research

Alternative Uses, Consultancy, Industrial, Market Research Reports, Office, Residential, Retail

Consulting

RESIDENTIAL

International Project Marketing

Property Management

Rentals

Residential Development Consultancy

Property Marketing Services, Project Marketing, Residential Site sales

Sales

Existing Homes, House & Land, Land, New Developments

TOWN PLANNING

Commercial, Industrial, Recreational, Residential, Sustainability

VALUATIONS

Aged Care & Retirement, Agribusiness, Commercial, Going Concerns, Health, Hotels, Industrial, Residential Developments, Retail

FIND YOUR PERFECT PROPERTY TODAY

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KnightFrank.com/app

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DISCLAIMER.

This Capability Statement has been prepared by Knight Frank Australia Pty Ltd (“Knight Frank”) for information purposes only. In preparing this Capability Statement, Knight Frank has relied upon information obtained from public sources and provided to it by third parties, which may not have been verified. Knight Frank does not warrant or represent that the information relied upon to prepare this proposal is complete or accurate. Any reference to future market conditions should be regarded as estimates only of future market possibilities. The process of making forward projections of such elements involves assumptions about a considerable number of variables and contingencies which are acutely sensitive to changing conditions. No representations or warranties, express or implied, are given that these future matters will occur or that any expected performance will be met.

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OCCUPIER SERVICES. - Knight FrankProperty valuation Coordination of external professionals ... Sustainability Services Valuations Capital Markets and Commercial Sales Facilities Management