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Investor Relations Corporate Presentation
NOT A COINCIDENCE
Corporate Presentation February 2018
Investor Relations Corporate Presentation
2
ROAE
16.6% BASEL III CAR
16.8%
15.2 MILLION CUSTOMERS
ADDING VALUE TO THE ECONOMY AND SOCIETY
2nd LARGEST PRIVATE BANK
by assets of
US $94 billion
Note: Figures are based on BRSA consolidated financials as of December 31, 2017 Mcap, number of branches, ATM and customer numbers are as of February 6, 2018 *Among peers. Peers are defined as Akbank, Isbank, YKB
Focused on Relationship Banking with Broad Geographical Coverage & Omni-Channel Distribution Network > 948 branches > Leading internet and mobile banking > Largest financial call center > More than 5,000 ATMs > Targeted investments to digital platforms
Robust Balance Sheet Highly liquid > Low risk -- NPL Ratio: 2.6% > Well-capitalized -- CET-I makes up 88% of total capital
#1 in NIM &
Net F&C base*
~50% Free Float > The most traded stock of Borsa Istanbul -- Average daily turnover represents 11% of BIST 100
> The share of foreign investors including DR holders in actual free float is ~95% -- Shareholders from around 35 countries
Proven track record of generating sustainable banking income > Highest level & Highest improvement in core banking
contribution to ROAA since 2015 among peers*
Investor Relations Corporate Presentation
EMPOWERING
SUSTAINABLE
RESPONSIBLE
READY FOR FUTURE
Investor Relations Corporate Presentation
4
RESPONSIBLE TOWARDS SOCIETY
Investor Relations Corporate Presentation
100
150
200
250
300
350
400
450
500
2002 2005 2008 2011 2014 2017 2020
Rea
l GD
P G
row
th (
Reb
ased
)
EU EM Europe LATAM TURKEY
ECOSYSTEM AWARENESS
Operating in a Large and Dynamic Economy
High and Sustainable Real GDP Growth*
2002-2017 CAGR: 13%
*Source: IMF’s World Economic Outlook Report dated October 2017. Ranking as of YE 2016 Country groups are per IMF database. ** Source: EBF Facts&Figures 2015, ranking per total assets. ***BRSA Monthly data as of December 2017.
RESPONSIBLE
$ 863bn***
5
2022
Avg. GDP growth
>5% over 2006-2016
LATAM: 2.3% EU: 1.9% EM Europe: 3.5%
vs. LATAM: 2.8% EU: 1.2% EM Europe: 3.9%
vs.
vs.
2nd largest banking system
in Emerging Europe after
Russia **
Investor Relations Corporate Presentation
Total Population by Age*
negative growth in EU
and CEE countries
Population to reach
*Source: United Nation, World Population Prospects: The 2017 Revision ** TurkStat, as of December 31, 2017, Address Based Population Registration System (ABPRS)
ECOSYSTEM AWARENESS
Turkey with Young and Growing Population
vs.
55% under 35
RESPONSIBLE 6
%26,7
%25,1
%25,8
%26,5
%27,4
%42,3
%35,1
%37,2
%36,8
%36,9
%37,4
%36,7
%38,2
%37,6
%37,5
%36,6
%35,2
%21,0
Europe
Czech Republic
Hungary
Poland
RussianFederation
Turkey
<25 25-50 >50
Investor Relations Corporate Presentation
ECOSYSTEM AWARENESS
Underpenetrated Market with Strong Growth Potential
RESPONSIBLE
Attractive Demographics
Underpenetrated Market
Source: ECB, TurkStat, BRSA for commercial banks, as of 3Q17
58%
39%
13%
93%
52% 60%
103% 108%
98%
Assets / GDP Customer Deposits / GDP Loans / GDP
Turkey - 2002 Turkey - 3Q17 Euro Area - 3Q17
7
Investor Relations Corporate Presentation
ECOSYSTEM AWARENESS
Highly Liquid Banking Sector
RESPONSIBLE 1 BRSA monthly data as of December 2017 2 Top 4 private banks average of 4Q17, based on BRSA bank-only financials 8
Deposit-heavy funding structure
Comfortable liquidity
levels
Liquidity Adequacy Ratios2 well-above required levels FC Liquidity Coverage Ratio: 210% (Legal limit 70% for 2018) Total Liquidity Coverage Ratio: 131% (Legal limit 90% for 2018)
Deposits fund 55% of assets1
Comfortable level of Loans/Deposits at 117%1
Investor Relations Corporate Presentation
19,8% 18,0% 17,3% 16,5%
15,6% 13,4%
Eurozone Poland Brazil SouthAfrica
Turkey Russia
* Source: Latest data from the IMF-FSI database. Most of figures are based on 2Q17 figures ** BRSA monthly data as of December 2017
ECOSYSTEM AWARENESS
Well-Capitalized and Underleveraged
> ROAEs ** : 14.8%
with low leverage
RESPONSIBLE
> Basel III CAR**: 16.9% (Dec ’17)
> CET-I capital**: 84% of total capital
> RWA/Assets**: 76% vs. 82% 2016YE
CAR*
(2Q17)
Leverage*
(2Q17)
9
8,3x 8,3x 8,9x 9,2x 10,4x 11,8x
Russia Turkey Poland Brazil SouthAfrica
Eurozone
Investor Relations Corporate Presentation
EU 27 9.2%
CEEMEA 6.5%
LATAM 3.0%
TURKEY 3.2%
0,0
2,0
4,0
6,0
8,0
10,0
12,0
2006 2009 2012 2015
ECOSYSTEM AWARENESS
Standing out in its Asset Quality
Non-performing loans/Total gross loans1
NPL ratio*
RESPONSIBLE 10
2016
> No exposure to any toxic assets or problematic sovereign assets
> Advanced risk management systems > Established & prudent underwriting
procedures
1 Source: Latest data from the IMF-FSI database. Most figures are based on 2Q17 figures 2 BRSA monthly data as of December 2017 for the sector
Investor Relations Corporate Presentation
ECOSYSTEM AWARENESS
How We Address Challenges for Financial Health
RESPONSIBLE
Savings Test
Accumulating Gold Account
Spend & Save Account
Savings Account
for Future
Pension Funds
11
Investor Relations Corporate Presentation
EMPOWERING IN ALL POSSIBLE DIMENSIONS
Investor Relations Corporate Presentation
SINGLE POINT OF CONTACT FOR ALL FINANCIAL NEEDS
EMPOWERING
Commercial
Payment Systems
Digital Banking
SME
Corporate
Consumer
Note: Asset contributions are calculated based on BRSA Consolidated Financials as of December 31, 2017
13
Asset Contribution: 5.44%
Asset Contribution: 3.08%
Asset Contribution: 1.53%
Asset Contribution: 0.97%
Asset Contribution: 0.61%
Asset Contribution: 0.02%
Asset Contribution: 0.06%
Investor Relations Corporate Presentation
ACTIVE LISTENING & DEVELOPING ACCORDINGLY
Social Platforms
Customer Centricity
Index
Market Research
Investor Perception
Study
Employee Idea Platforms
To Sustain
High Quality & Corporate
Governance
EMPOWERING 14
Investor Relations Corporate Presentation
EMPOWERING
INVESTMENTS IN DELIVERY CHANNELS
Welcoming ~160k customers per day
20
02
2
01
8
100% Geographical Coverage
Since Nov’13 vs. 49% in 2002
15
Number of Branches & Customers
mn
mn mn
mn
mn
331
487
936 1,005 949
3,7
6,2
11,8 13,1
15,2
2002 2006 2012 2014 Şub.18
# of Branches
# of Customers
Investor Relations Investor Presentation
16
Note: active customers defined as minimum one log-in in the last three months * In Marketing and Sales, and Cross Channels categories. ** Have only used mobile banking in the last month
INVESTMENTS IN DIGITAL CHANNELS
Omni-channel convenience 2b
Providing seamless experience across
all channels
>500 types of transactions
26% of non-cash financial transactions carried via internet banking
• 5,007 ATMs
Cash deposits/withdrawals:105% • Serving non-bank customers
through cardless transactions
• In 2017, approximately 300 mn
transactions in total
• 77,4 mn Customer Contacts in 2017
• 33 sec. avg. response time (sector 81 sec) • Centralized branch calls • 37 product offerings • 16% of total credit card sales • 4,2 mn products sold in 2017
• 5 mn followers: Europe’s Most Followed Financial Institution
• Present on 17 Social Platforms with 55 acct.
• Garanti Link: connecting customer ID with social ID, offering customer-tailored campaigns - First in Europe
• Garanti’yeSor (Ask Garanti): 24/7 customer care on social media. Response Time: max 2h
• Consumer Loan application & result w/o leaving Facebook
• 5.2 mn active mobile users
• 3.9 mn mobile-only customers**
• Mobile banking app named as
Best in class in Europe*
in Forrester’s Global Mobile Banking
Functionality Benchmark Study
• 58% of non-cash financial transactions via mobile banking
Internet Banking
Mobile Banking
Social Media
Call Center
ATMs
Investor Relations Investor Presentation
26.2% Online
58% Mobile
10.6% ATM
0.1% Call Center
with increasing weight in mobile
Utilizing digital channels effectively
183mn in 2017
Mobile transactions:
114mn in 2016
95% of all non-cash financial transactions
go through digital channels:
INVESTMENTS IN DIGITAL CHANNELS
Leading position & effective utilization
Managing the largest customer base in Turkey
17
2c
6.1 million 24% YoY active digital
customers
5.2 million 38% YoY active mobile
customers
2.8 million logins/day
Note: Market share info is calculated based on the figures provided by «The Banks Association of Turkey» for period Q3
Tax Payments Bill Payments Credit Card Transactions
26% 44% 24%
Tax Payments
26% 63% 29%
23% market share
in retail internet & mobile banking financial transactions volume
> Online Banking financial transactions market shares:
> Mobile Banking financial transactions market shares:
Credit Card Transactions Bill Payments
Investor Relations Investor Presentation
• Advantageous Casco: Product specifically designed for digital banking > Share of digital increased from 2% to 51%
• Money in Installment and Skip/Split transactions now on mobile > 24% increase in transaction volume in 5 months • Travel health Insurance now on mobile > Share of digital is 54% • Money withdrawal with QR, w/o even having to login > US$38 mn volume/month
Loan Application with Video Call
MIA – Mobile Interactive Assistant
Empowering Customers
INVESTMENTS IN DIGITAL CHANNELS
Virtual voice assistant enables performing banking transactions by voice
A first in Turkey - meet face-to-face with loan consultants via Garanti Mobile.
So far, loan disbursement reached $8.6 million in 2017
18
2d
>1.5 mn unique customers
GarantiOne
> Turkey’s first youth mobile banking application for people aged between 18 and 25. > Helps managing financial status and budget planning > Offers special campaigns personalized for users’ life styles
Services available on Digital
Innovative products and services
Mobile Appointment New appointment system routes customers to ATMs & digital channels
- decrease branch density - gives appointments/suggests alternative branches - get digital ticket for the appointment
Digital Gifting
Enables users to send P2P digital gifts such as digital subscriptions, gaming credits, coffees
>
> Turkey’s first one-step investment platform (2002)
> Access to local and global market data
> House view reports and video commentaries of Garanti experts
New Paragaranti.com
Login via Eye Scanning
A new way to log in to Garanti Mobile. Quick, easy and secure
>474k unique customers logged in
Investor Relations Corporate Presentation EMPOWERING
INVESTMENTS IN DIGITAL CHANNELS
Feeding the sustainable and profitable growth model
Value Creation through
Digitalization
Higher cross-sell
Product penetration of digital customers is 65% higher than average customers
Growing fee base
Increasing customer satisfaction & loyalty
Branches with >65% digital penetration have >40% higher operational service quality & efficiency
Transaction costs at Online banking is 30x and Mobile banking is 55x lower than branch banking
Lower transaction costs
Sustained Growth Branches increased focus on: - Building relationships - Providing advisory - Generating sales - Acquiring new customers
Profitability of a digital customer is twice that of a non-digital customer
Higher Profitability
19
Digital channels’ share in non-credit linked fees: 40% vs. 34% in 2016
Investor Relations Corporate Presentation
CULTURE OF PARTICIPATION & SHARING IN DECISION MAKING
Management Information
at all levels for performance monitoring
> Bank level
> Business line level
> Region level
> Branch level
> Sales person level
> Customer level
A single source of data & common understanding
> Single data dictionary
> Standardized management reports
> Consolidated data into MR platform
Platform for management and legal reporting
> Transparency
> Accountability
> Governance
EMPOWERING
Performance Management
Successful Decision Making
20
Investor Relations Corporate Presentation
SUSTAINABLE FOR A BETTER LIFE
Investor Relations Corporate Presentation SUSTAINABLE
SUSTAINABILITY APPROACH Our strategic priorities
22
Performance Management
Performance Management Performance Management
Advise our corporate clients to help them make their
businesses more sustainable
Extend E&S risk framework and management systems
across the bank, local and international subsidiaries
Strengthen the financial capacity of Turkish
women by providing them financial education
and access to our products and services
Support financial planning and health of our
retail clients
Develop innovative sustainable financial
products linked to material issues for society
and Garanti
Develop and implement a financial education
program
Engage with stakeholders and build partnership
Support philanthropic programs with a focus on
material issues for society
HR: Enhance employees’ knowledge and life style
Environmental Footprint: Enhance operational efficiency
Governance: Enhance integration of sustainability within the Bank
Corporate
Clients
Impact
Business
Financial Systems
Communities
Individuals
Retail
Clients Stakeholders
Investor Relations Corporate Presentation
Rolled out its Green Mortgage product to promote energy efficiency in buildings in 2017
SUSTAINABILITY APPROACH Sustainable Finance
Transition to Low-Carbon Economy Supporting SMEs and Entrepreneurship
Launched GarantiPartners to promote and support entrepreneurs
Launched Agricultural Irrigation Systems Loan to promote efficient irrigation systems in 2015
Applied a shadow carbon price for PF loans
Published Climate Change Action Plan in 2015
Became the main sponsor of CDP Turkey to raise awareness of climate change & water risks among private sector
Loans provided to renewable energy exceeded USD 4.8 billion
32% share in Turkey’s installed operational wind power capacity
Cardless bill payment and cardless money transfer options provided by the ATMs for unbanked and underbanked population
Women Entrepreneurs Executive School: 338 certificates in 4 provinces in 2016
Total amount of loans disbursed to women entrepreneurs to date: nearing USD 1 billion
58% of its ATMs and 16% of its branches are disabled-friendly
Reached out to 2.931 women through its financial literacy program
Financial Inclusion & Health
Investor Relations Corporate Presentation
Environmental Impact of Operations
Pioneering Sustainability
• 971 service points covering 100% of employees certified to ISO 14001 • Obtained limited assurance for its community investments, materiality analysis , Scope 3
GHG emissions due to business flights and sustainability governance for the first time for GRI G4 Comprehensive Sustainability Reporting, in addition to Scope 1 and Scope 2 GHG emissions, water consumption, energy consumption, renewable energy portfolio and ESIAP
• The only financial institution worldwide to qualify for CDP 2017 Water A List • Listed in the CDP Climate Change A List in 2016 and 2015 • Reduced its total Scope 1 and Scope 2 GHG emissions per total assets by 56% in 2016
compared to 2012, the launch year of Environmental Management System
• The only company in Turkey to qualify for Dow Jones Sustainability Index for the third time in a row
• First bank in Turkey to sign Caring for Climate Initiative (C4C) and UNGC’s Leadership Criteria on Carbon Pricing
• Presented as a case study by the Carbon Pricing Leadership Coalition (CPLC) • First and only company in Turkey to be included in the Bloomberg Financial Services
Gender Equality Index • Successfully qualified for the fourth year in a row for the Borsa Istanbul (BIST)
Sustainability Index. • Listed in FTSE4GOOD Emerging Index in its first year • Vice Chair of Global Compact Türkiye and Business Council for Sustainable Development
Turkey
SUSTAINABILITY APPROACH Key Achievements
Sustainability Index
Initiatives*
*23 memberships & initiatives
Recognitions
Investor Relations Corporate Presentation
INNOVATIVE BUSINESS MODEL
SUSTAINABLE
Process Technology
People
25
Investor Relations Corporate Presentation
Training hours per employee: 36 hrs per annum
THE MOST VALUABLE ASSET: HUMAN CAPITAL
SUSTAINABLE
I International
quality standards
Performance Based
Incentive
Measured by customer satisfaction, service quality, efficiency and profitability
Investing in
people > 542K classroom training sessions > 113K hours of digital training
> IIP Gold certificate 2015 > 1st company from Turkey to earn
“Gold Certificate” from Investors in People for the second time.
26
Investor Relations Corporate Presentation
PIONEER WITH ITS TECHNOLOGY SUPPORTED OFFERINGS
SUSTAINABLE
IT Vision Investing in Technology
Full In-House Development
Custom-Fit Solutions
Driver (Integral Part of Management)
27
Investor Relations Corporate Presentation SUSTAINABLE
PIONEER WITH ITS TECHNOLOGY SUPPORTED OFFERINGS
5-Minute Loan
FAST
> 1st private bank to launch SME support package (1996)
> Started to offer «firsts» in cash management solutions (1997)
> 1st chip-based installment credit card loyalty program in Turkey - Bonus Card (2000)
> Turkey’s 1st cardless transactions via ATMs (2005)
> Cep-T paracard: Turkey’s 1st prepaid card
enabling SIM based secure service (2011)
> World’s 1st banking application for Windows 8 (2012)
> Broke new ground in Turkey by offering banking service via WhatsApp by providing Branch/Paramatik ATM addresses and real-time market data (2015)
> “iPad Banking Application” enabled Customer Relationship Managers in branches to offer service to customers from outside the branches as well – First among large-scale banks in Turkey (2015)
> GarantiOne: Turkey’s first youth mobile banking application for people aged between 18 and 25. (2016)
INNOVATIVE
Introducing Many Firsts
28
Investor Relations Corporate Presentation SUSTAINABLE
PIONEER WITH ITS TECHNOLOGY SUPPORTED OFFERINGS
> 1st bank in Turkey to create “paperless banking” operating environment and 1st bank in the world with ID scanning facilities in branches (2006). > Digital Banking: 95% of the non-cash transactions are carried out via digital channels
Advanced CRM > Segmentation: Propensity Modelling > Personalized Product Offers
29
Investor Relations Corporate Presentation
LESS IS MORE
SUSTAINABLE
> 1st Bank to set up centralized operations in Turkey > 99% Operational Centralization Ratio
> Electronic Data Warehousing
Smarter Touch-Points for All
30
Investor Relations Corporate Presentation
MANAGING WHAT WE MEASURE
SUSTAINABLE
WE KNOW...
What to Measure
Why to Measure
How to Measure
Risk-Return Balance
Customer Satisfaction
Key Performance Indicators
31
Investor Relations Corporate Presentation SUSTAINABLE
OUR JOURNEY TO SUCCESS Strong Market Position
32
PROFITABLE SUSTAINABLE EFFICIENT
Highest NIM & Fee Highest ROAE
despite the lowest leverage among private peers1
Best-in-class solvency
High liquidity
+4.6pp YoY improvement in Cost/Income ratio
Assets Loans Consumer Loans
(inc. CCs)
Consumer Mortgage
# POS Customer Deposits
Customer Demand Deposits
Net F&C Ordinary Banking Income
11.1%
#1
#2
#3
#4
13.2%
11.1%
15.3%
14.1%
2017 2006 2000
9.8%
11.2%
15.6%
18.6%
13.4%
12.1%
13.5%
14.9%
14.2%
11.4%
Market Share and Rankings (2000 - 2017)
10.7%
6.6%
#5
8.5% 4.4%
12.7%
6.4% 12.2%
13.1%
Note: Rankings are among private commercial banks. Market shares are calculated per BRSA monthly commercial banks 1 Peers defined as Akbank, Isbank and YKB per bank-only financials
Investor Relations Corporate Presentation
READY FOR FUTURE
Investor Relations Corporate Presentation
Disclaimer statement
Türkiye Garanti Bankasi A.Ş. (the “TGB”) has prepared this presentation document (the “Document”) thereto for the sole purposes of providing information which include forward looking projections and statements relating to the TGB (the “Information”). No representation or warranty is made by TGB for the accuracy or completeness of the Information contained herein. The Information is subject to change without any notice. Neither the Document nor the Information can construe any investment advise, or an offer to buy or sell TGB shares. This Document and/or the Information cannot be copied, disclosed or distributed to any person other than the person to whom the Document and/or Information delivered or sent by TGB or who required a copy of the same from the TGB. TGB expressly disclaims any and all liability for any statements including any forward looking projections and statements, expressed, implied, contained herein, or for any omissions from Information or any other written or oral communication transmitted or made available.
/garantibankasi
Garanti Bank Headquarters Address: Levent Nispetiye Mah. Aytar Cad. No:2 Besiktas 34340 Istanbul – Turkey Email: [email protected] Tel: +90 (212) 318 2352 Fax: +90 (212) 216 5902
www.garantiinvestorrelations.com
THANK YOU