THE OFFICIAL INLAND GROUP NEWSLETTER JANUARY 2015

Tracey RussellGM - Parker Pacific

I was excited for the opportunity to do an in-depth feature on Parker Pacific for this edition of Inland Info. I hope you’ll take some time to read through this issue and learn a bit about the history, the people and the important aspects of our thriving equipment business. To start off, I thought I’d tell you a little bit about my history with the company

and some insight into what drives our success.

Parker Pacific has been an Inland Group brand since the late 1940s. We have been involved with construction, mining, forestry, and even had a successful era of our own manufacturing. My introduction to Inland started in 1988 as a shipper receiver in the Houston, B.C. facility. I have been fortunate enough to work in parts, Kenworth truck sales, and equipment sales during a fantastic career at our company. The past few years have seen great growth and acceptance of BC and Yukon customers. The foundation of our growth has been exceptional customer service. To achieve our goals requires a true partnership with the outstanding manufacturers we represent. The combined pursuit of industry leading after-sale support and innovation with these manufacturers is a pleasure to be a part of. Our company remains committed to training, facility improvements, and providing the tools necessary for all employees to excel. The long-term vision for growth and stability is a testament to all of our employees. Our customers’ needs are continually evolving and it is imperative that we strive to exceed their expectations. In closing, a huge thank you to all employees for the extra effort to go above and beyond for our customers. You should be proud because, without you, we wouldn’t be the strong, reputable company we are today.

Sincerely,

Tracey Russell

nland nfo

Due to an increasing shortage of Canadian heavy duty truck & equipment techs, HR Manager, Lori Willcox, and Fort St. John Dealer Manager, Greg Negus, headed overseas this past September.

Along with visiting Old Trafford, the Manchester United stadium in England, eating some delicious Bangers & Mash and taking in the sights in Dublin, Ireland, they conducted interviews in these two cities. They met with 18 candidates and selected nine great technicians to work in our Fort St John and Terrace locations. After the interviews, they had a little time to take a tour of the beautiful Irish coast and visited a centuries-old castle.

The new technicians and their families have started to arrive in Fort St. John this January. After landing at the airport, they were a little shocked by the cold weather! Greg is taking good care of them and is helping them get settled into their new lives in Canada. He says that the new fellows are pleased at how friendly and helpful our Inland employees are!

INLAND-GROUP.COM

A message from WELCOME TO CANADA!

Four of the technicians (L-R): Lee Livingstone, Matt Ginns, Ivor McBurney , Kevin Borthwick.

Lori and Greg at dinner with Sam, the recruiting agent from Dublin, Ireland.

When surviving businesses emerged from the rubble of the 2008-2009 recession, Jerry van Halderen knew that his company, All-West Crane & Rigging, would have to expands its horizons to make a comeback.

For years, Jerry and his team operated within 100 km of Quesnel, B.C - servicing heavy industry. And while business moved along, Jerry knew that they would eventually have to branch out to really thrive.

Seeing an opportunity to break into the construction industry, Jerry took notice of the uniquely transportable cranes that Link-Belt Cranes was producing. He knew that

big-name companies, Grove and Tadano produced quality cranes but didn’t quite have the efficient transportation advantage that Link-Belt possessed.

In December 2010, after doing his research on the different Link-Belt Crane models, Jerry contacted Ken Taylor, dealer manager for Inland Kenworth - Parker Pacific in Quesnel. He already had a couple Link-Belt cranes, but they

just weren’t quite big enough to make the switch to construction that Jerry was aiming for.

Not long after his meeting with Ken Taylor, Parker Pacific made the strategic decision

to hire a crane specialist, Peter Popoff. Ken knew that this would be the guy that could help All-West Crane & Rigging be the company that Jerry knew it could be.

Their initial meeting was the first of many more. Since 2010, Peter and Jerry have worked together to build a fleet of 10 cranes and a reputation for All-West that has contractors taking notice.

Jerry says that he truly believes his thriving business would not be where it is today if it weren’t for the knowledge, hard work and loyalty shown by Peter and the Parker Pacific team.

He has dealt with many sales reps, Jerry says. “None of them have put in that kind of personal connection and effort in maintaining a relationship. Peter is now the first person that I call.”

Tigercat L830C Feller Buncher Link-Belt 240X2PHN Processor

A relationship like no other

Jerry van Halderen

The Parker Pacific Langley team at the 2015 TRUXPO Event in Abbotsford, B.C.

Parker Pacific’s mobile technicians often venture far out into the beautiful

backcountry (over 2000 miles from Albuquerque) to aid customers.

Parker Pacific will sometimes have awesome machines in stock like this Case skid steer,

the “Monster Mudder.”

Photo by Chris Stubbs

Parker Pacific

Our brands

Case CX300C Excavator

Tigercat 875 Log Loader

Did you know?

A Tigercat feller buncher (far left) can cut and bunch several trees at once before placing them on the ground.

A Link-Belt processor (second from left) can delimb a tree, measure and cut it to a specific length within a half-an-inch tolerance at speeds of over 17 feet per second.

The bucket on a Case wheel loader (second from right) can be up to 7 cubic yards capacity with material weights upwards of 15,000lbs.

A Tigercat Log Loader (middle left) can fill up a logging truck in under seven minutes.

Tigercat 630D Skidder

Link-Belt 360X2 Material Handler

Heide Baer - Equipment Coordinator

Where are you from? All over! Though I’ve lived and worked abroad and have called the Lower Mainland home for 18 years, still, I see myself as a BC mountain girl and even occasionally as an Alberta farm kidHow long have you been with us? I started in a temporary support role at HO in the fall of 2012 and soon after was given the opportunity to take a permanent position as Equipment Sales Coordinator.What do you enjoy about Inland? The people. It seems like only the very capable thrive and the sales team that I work with is made up of not only smart, but also warm and wonderful individuals.

Rob Dunphy - Equipment Coordinator

Where are you from? Born and raised on a farm in the small city of Kilkenny, Ireland. I moved to Vancouver in September 2012 after finishing college.How long have you been with us? I started in January 2014 which means this month is my one year anniversary!What do you enjoy about Inland? It’s been a great year working with so many dedicated and hardworking people at the home office while leaning a lot about the company and the province in the process. Aeron McKie - Construction Sales Manager

Where are you from? Maple Ridge, B.C.How long have you been with us? I started at Inland in February of 2014. Considering the majority of people within our company are 10-40 year employees, this makes me REALLY new!What do you enjoy about Inland? Of course this sounds completely cliché but I truly admire the company’s commitment to their employees and customers. Never before have I seen such dedication towards the employees and from the employees. The commitment level everyone throughout the company shares towards each other and to our customers is really remarkable. This is very evident by the tenure throughout our company.

Corey Timms - Forestry Sales Manager

Where are you from? Houston, B.C.How long have you been with us? 15 yearsWhat do you enjoy about Inland? I have really enjoyed the last year traveling to all of our locations to meet all of the great people that keep the gears turning in the big machine we call Inland. Also, despite the significant growth that I’ve seen Inland go through over the past 15 years, there is still a strong family feel throughout the entire company.

Corey Timms

Rob Dunphy & Heide BaerHome Office

Case 1121F Wheel Loader Link-Belt HTC-8675 Telescopic Crane

Aeron McKie

15 YearsMichelle Brown - Home OfficeDonald Brownfield - PhoenixJulius Cuison - PhoenixDuane Ladwig - Prince GeorgeRob Lane - LangleySteven Lewis - VernonJorge Martinez - MontebelloBill Morrison - GoringStephen Portlock - NanaimoHugo Rodrigues - FontanaKenneth Riter - PhoenixLeigh Tougas - GoringTania Williams - Prince George

20 YearsMatt Allen - San DiegoTitus Anderson - FontanaMike Atkins - VernonJason Best - Vernon

Berton Domke - Home OfficeScott Fender - CranbrookGary Hartsell - FontanaMichael Lambert - FontanaAntonio Marcenari - MontebelloStan Mattice - Campbell RiverTana Nohr - Williams LakeJanice Paquette - NanaimoTim Pigeon - Williams LakeKen Taylor - QuesnelPat Wilson - GoringDavid White - Albuquerque

25 YearsJoe Bohannon - PhoenixDave Fellingham - VernonFalko Heuser - Campbell RiverDuane Johnson - Home OfficeTiemo Meints - Vernon

Robert Seccia - FontanaDennis Townsend - Prince GeorgeRenee Unland - MontebelloMark Zucker - Montebello

30 YearsLen Beauchamp - KamloopsCorinne Gilmore - GoringSteve Hoare - KamloopsRay Johns - PP Langley

35 YearsDebbie Aeichele - VernonBernie Barneski - GoringJohn Galbraith - Kamloops

40 YearsGord Finlayson - Goring

2014 Employee Anniversaries

CRM Training in Fontana(L-R) Kourtney Vitcoe, Angela Dahl, Gary Johnson

Allie Risley & Bunny PattersonHalloween in Langley

(L-R) Roberta Berkey, Carrie Rowley, Jackie EstavilloBenny Verdugo & Rich Zeininger

Hallowen in Tucson

Glen Takacs & Don BlakeHalloween in Phoenix

Brandon HenryHalloween in Tucson

Carrie Rowley & Janie ValdezHallowen in Phoenix

Halloween at Home Office

Big Truck Parade in Campbell River

Greg Negus, Dean Werstiuk, Dean Wood, Brian Wildeman, Dale Eyben, Ron Anderson, Doug Advocaat, Monte Albersworth, Danny Dileta

Movember in Fort St. John

INLAND-GROUP.COM

Last year, we surveyed a wide cross section of employees to obtain their thoughts and opinions about long service awards, and individual/team recognition awards. With so many long service employees reaching a five year milestone and being featured in our annual Inland Info summary, this seemed like a good time to bring everyone up to date on what changes have been made.

Long Service Awards

Generally, the vast majority of employees appreciate being recognized for their tenure with the company and five year intervals seemed about right. Only one quarter of those surveyed indicated a preference for the company choice of the tangible award. The rest would prefer to be able to select from a range of awards to suit their lifestyle and service recognition needs. About the same ratio of employees favored the use of gift cards instead of the current system.

Senior management have listened to the feedback and implemented change during the last quarter of last year. For each five years of completed employment, employees will now be presented with a pre-loaded VISA card in the amount of $10 per year of service. At twenty-five years, we are continuing with the “gold watch” award, however employees are now invited to select the watch from a catalogue that best suits their personal style. These watches will have the Inland “I” logo on the watch face and a commemorative engraving on the back of the style of watch selected. At 30, 35, and 40 years, employees will be invited to select a gift from a catalogue with a wide range of choice that matches their personal interests and lifestyle.

Recognition Awards

Inland has adopted this practice to ensure that staff are recognized for their achievements in an appropriate fashion. Inland recognizes and values the efforts and accomplishments of our staff members, and the contributions they make towards the success of our company. Inland may provide recognition in the following manners:

• Verbal or written congratulations and/or thanks;• Awards for excellence and/or achievement; and• Ceremonies for the celebration and communication of excellence and/or achievement.

Inland will ensure that all recognition provided reflects the staff member or team’s ability to successfully meet or exceed defined corporate objectives, goals and values and will ensure that the recognition creates a lasting effect.

This is a large topic, so I am only going to review the part of the recognition awards that deals with individuals. Again, your employee feedback was valued and provided important guidance to us. When asked about a “points system” that some companies use compared with a “gift card” system that other companies use, the vast

majority of surveyed employees indicated a preference for a “gift card” that could be used in multiple locations.

Senior management has listened to this feedback as well, and I am very pleased to advise that very shortly, Branch Dealer Managers and Corporate Managers will be empowered to recognize employees’ superior accomplishments in the workplace through a pre-loaded VISA card. The VISA cards can be re-loaded, so if an employee or group of employees is recognized more than once, their personalized card they were given the first time will be reloaded with the new recognition amount.

The VISA cards that will be provided for both of these programs are valid for designated vendors only. Employees will be provided with a list of these vendors, and I’m confident all employees will find the selection sufficiently broad enough to meet everyone’s preferences. The Long Service Award card is not reloadable – once used, it can be kept by the recipient as a memento of the service achievement. The Recognition Award Card is re-loadable, so once an employee receives their first recognition award, it is important to retain the card even if the balance was used to zero. The old Performance Bonus program will be discontinued effective with this current fiscal year.

Employee Recognition & Long Service Awards

Online Training Courses by HR DownloadsInland has partnered with HR Downloads to help facilitate our training needs.

HR Downloads offers 120 online courses over seven different categories. The courses are accessed online and are in video format. At the end of each course, there is a test and a certificate of completion upon passing. Most of the courses are between 30 and 60 minutes in length. There are courses offered on leadership, performance, customer

service, wellness and safety. The safety category is the second largest with courses on lockout/tag out, fire safety, TDG, young workers safety awareness and many more.

Further information will be coming in the near future. Inland is committed to improving the health and safety of all our employees.

Submitted by Colette Mondin

5 YEAR SERVICE AWARD

Submitted by Kent Brownlow