THE OFFICIAL INLAND GROUP NEWSLETTER SUMMER 2015

nland nfo

INLAND-GROUP.COM

The Employee Engagement Survey was taken during the last two

weeks of April again this year. Of the 1,192 Inland employees, 1,078

completed the survey and almost ½ of the participating employees

included very helpful comments at the end. Your responses refl ected

engagement improvement in almost every category this year. Safety

practices continued to show improvement. Another key area we

wanted to improve was Question 5 – “My Direct Supervisor Has

Given Me a Very Clear Understanding of my Job Responsibilities at

Inland”. It’s hard to be successful if you don’t understand your job,

so this is one key question the senior team monitors very closely.

Your responses collectively refl ect that the majority of employees

now “Strongly

Agree” with this

statement.

This year we

introduced a new

Question 18 –

“What 3 Words

Would You Use to

Describe Inland as

an Employer?” The

graphic array of your responses refl ects a very positive result. The

larger the font in the image, the more times that word was included

in the total responses.

The overall Satisfaction / Stress Index is another example of things

that are going well. Questions 9 through 12 are based on some very

accurate scientifi c research that indicates if employees are more

satisfi ed than stressed, and vice versa, in their jobs. Our 2015 results refl ect that 9% of

employees are more stressed than satisfi ed in their jobs, 17% are neutral, and 74% are

more satisfi ed than stressed. While these are very good results, improved over last year,

and signifi cantly better than most other companies, the two questions we have to focus

more upon improving to reduce stress are “I can complete my assigned workload during

regular working hours.”, and “I get adequate recognition from my immediate supervisor

when I do a good job.”

Finally, Question 19 invites comment on any thoughts you have that were not covered

by Questions 1 through 18. The topics you weighed in on were varied, and generally

very constructive. One of the key themes is still “communication needs improvement”.

The areas for improvement, in the last two surveys, tend to be more about serving our

customers better and “communication for cooperation”. Here are three examples of your

thoughts: “The shop and parts are not competitors and should learn to work together for

the common good. Instead of pointing fi ngers at each other rather than taking responsibility.” “Teamwork within Branches is very good,

but I fi nd the Branches could improve working together.” “Need to work with the employees because without them customer service will

fall downhill. We all need to work as a team and together and not selfi sh individuals. Happy employees will produce better work output

and we will have more satisfi ed customers.”

This is the space in the newsletter that

is normally used by Bill Currie or one of

the other senior management team to

provide a perspective on the Company

– the vision, recent achievements, new

investments, and things of that nature.

It’s my turn in this issue of Inland Info,

and I thought I would dedicate this

space to you, the employees, to refl ect what you see as our

direction, achievements, and opportunities for continuous

improvement. As you do every April through our annual

Employee Engagement Survey, you shared a lot of your

thoughts and made many very valuable suggestions.

Hopefully most of you have had a chance to see the results

during local Branch presentations. The adjacent article

provides a more complete view of where we are as a

Company in some of the key areas. A very big thank-you

from the senior team to the over 90% of employees who

took the time to complete the survey!

Sincerely,

Kent Brownlow

Kent BrownlowVice President, Human Resources

A message from AND THE SURVEY SAYS!

Online Parts Counter Goes LiveIn partnership with PACCAR Parts, Inland

Kenworth launched Online Parts Counter

(OPC) to customers earlier this year at all

U.S. locations. From April 6th through May

8th, Inland held a “Power User” contest for

Product Support Representatives (PSR).

A “Power User” is able to facilitate parts

orders remotely while at the customer site

or while in their vehicle (parked, of course).

This eliminates unnecessary phone calls to

the dealership by our own people for basic

orders requiring no research or assistance.

Our organization benefi ts by increasing

phone capacity and allowing more

customers to reach us and place orders.

The contest measured the number of orders

placed through OPC by an individual PSR.

In addition to “Power User” functionality,

OPC can be deployed at any customer

site allowing the customer to order online

rather than having to call a branch to order

their parts. This saves time for both the

customer and Inland. It also provides real-

time pricing and availability. In short, OPC

creates a technological advantage for us

over our competition.

The PSRs showed great participation in the

contest over the past 30 days. Cash prizes

motivated PSRs to use the “Power User”

functionality on a daily basis. The leaders

received ongoing recognition from their

peers. This contest resulted in a fi erce (but

friendly) competition!

The winners were: 1st place, from

Montebello, Vince Serrao; 2nd place, from

Montebello, Mitch Povee; and 3rd place,

from Fontana, Rick Burgess. Vince walked

away with $500, Mitch with $300, and Rick

with $200. Congratulations and well done!

Terrace Welcomes Their New Dealer Manager: Mac CorrieWhat is your background and what do you bring to Inland? I started in this industry as a truck driver back in 1997. After learning the ropes, I decided to become a heavy duty technician so I could spend more time with my young and growing family. I continued as a technician with Eaton when I was hired in 2003. I held several positions within Eaton which exposed me to many diff erent trucking operations in western Canada. Working my way through the industry, from starting as truck driver to where I am today, has allowed me to look at the business from many diff erent perspectives. From sitting in the driver’s seat, to being part of a fl eet, to an OEM rep, and now fi nally to the dealership environment is exciting.

What attracted you to Inland? After working with Inland for the last decade in my diff erent positions at Eaton, it was very clear to me that Inland was a special place to work and the company is well respected by the customers, competition and employees alike. Combined with winning products to sell and support, making the jump over to Inland was an easy decision for myself and my family.

What potential do you see for the Terrace location? What plans do you have in your new position? I see great potential for the Terrace location moving forward. Terrace, being the hub of Northwestern BC, allows for a unique and diverse customer base. With major transportation hubs in Kitimat and Prince Rupert, the potential for expansion in the oil and gas industry will only help strengthen the customer base within the area. My plans for my new position are to grow the dealership and customer base. With the dealership re-opening, building the relationships with the customers will be key to future success for the branch. There is an excellent team already in place in Terrace that will be key in growing the business for Inland.

45 Years with the BCTAThis year, Inland was recognized by the

British Columbia Trucking Association

(BCTA) for 45 years of continuous support

and membership.

Louise Yako presented me with the plaque

at the annual conference in Whistler this

June.

I have also been voted onto the Board of

Directors for the BCTA for 2015-2016. Jim

Beiderwieden was the only other Inland

employee to serve on the board (1993-

1998).

I believe this is great for Inland. It allows us

to use our strength and extensive network

to support trucking initiatives in our

community and to be a part of shaping the

future of our industry. Submitted by Jason Wheeler

Submitted by Mark Hayrynen

Rick Burgess & Joey Noriega

Mitch Povee, Zachary Bourn & Vince Serrao

Tucson BBQ

Over in the red corner, weighing in at 200 pounds and hailing from Kilkenny, Ireland - Rob “Mad Dog” Dunphy!

On May 30, Inland’s very own equipment sales coordinator took part in a sold-out charity boxing event at the Polish Community Center in Vancouver, BC.

The event, dubbed “White Collar Fight Night,” was put on by Rob’s Australian rules football club, the Vancouver Cougars.

Months of training and planning was put into this awesome event. Rob walked away with a win by decision and the Cougars raised almost $10,000 for their club and toward youth development in British Columbia.

Students Shine in Abbotsford HEO ProgramAnother successful year

The Abbotsford School District has just

wrapped up another successful careers

program for youth looking at a possible

career as a Heavy Equipment Operator. With

the challenges we face in the workforce to

fi ll the demand for skilled tradespeople, the

Abbotsford School District Careers Program

has done an amazing job promoting

and supporting the trades for the next

generation of men and women.

For a second straight year, Inland and CASE

Construction have partnered with the

Abbotsford School District by donating the

use of over $3 million of machinery to the

Heavy Equipment Operators Program.

Over a two week span in April, 14 boys and

girls participated in this program, learning

how to safely operate machinery in a real

world environment. LaFarge Aggregates’

pit in Abbotsford has

been very supportive of

the program by providing

a safe workspace and

environment for these

students to learn in. Tracey

Russell, Ken Klein, and

Aeron McKie were in attendance during

the open house for friends and family

members. With lots of beaming smiles from

parents and students, the program this year

was a huge success! We’re looking forward

to 2016!

A proud parent sends her appreciation

At the end of the school year, our Langley

branch became the backdrop for one proud

HEO student’s graduation photos. Although

it was our pleasure to welcome Jacob onto

our property, we later received a note from

his mother showing her appreciation.

Jacob’s mother, Shirley, explained that the

Abbotsford HEO program played a huge

role in Jacob’s success as he often struggled

to focus on other academic activities.

“The HEO program is small but mighty in

Abbotsford, and one of its kind,” said Shirley.

“The program and trades training makes a

diff erence, as we talked about yesterday,

for many young people. It changes lives. In

this case, the course and your support to it

clearly made a heck of a diff erence for my

son!”

We couldn’t be more proud of Jacob and it

was our honour to see him don his cap and

gown while atop our equipment!

Students at work around the

LaFarge Aggregates pit

Jacob poses with his guitar atop a Case excavator

Home Offi ce Corner

Photo credit: Andrew William

Our Tucson dealership hosted CTI, one of

our larger accounts, at their facility in Rillito,

Arizona. It was a great turnout and very

well received by the CEO and president

of the company. There were over 70

employees who turned out for great food,

refreshments and Kenworth prizes. We also

had a demo T880 on site for walk-around

demonstrations. Full representation

from the dealership was in attendance

including the Dealer Manager, Truck Sales

Representative, Parts Manager, Product

Support Representative and Service

Manager who all helped out by serving all

the CTI employees and management.

Submitted by Aeron McKie

Submitted by Efren Hurtado

Showing our Customer Appreciation

On June 5, Inland Nanaimo celebrated

our annual Customer and Employee

Appreciation Day. We celebrated with just

over two hundred visitors who took the

time to come out and see what we’re about!

A huge thanks to VanKam Freight, for

supplying the BBQ and food, with sausages

made fresh and locally from Nanaimo

Sausage House.

We were joined by and would like to

thank several vendors from Chevron, SAF

Holland, Grote, Kleen-Flo, ERIKS, and BE

Pressure Supply, who took the time to

share education on their vast product lines.

A huge thanks to Lucas Oil, Lincoln and

Lordco who couldn’t make it but still sent

out some swag for our valued customers. A

special thanks to Paccar for their generous

donation towards the service repair dollar

prizes.

Donations collected went towards the

purchase of an electric power washer, which

in turn was donated to the Salvation Army

for the fi ght against hunger. Finally, we’d

like to thank all of our amazing customers,

staff and friends amongst the community

for their ongoing support.

Here’s to next year!

Williams Lake

Nanaimo

Campbell River

Customer Appreciation Day

On June 6, our Williams Lake branch held

their Customer Appreciation Day. Lots of

time was put in to organize and it turned out

to be a very successful and well attended

event! The event included a hotdog and

hamburger lunch as well as bouncy castles

and equipment walk-throughs for the

kids. The day was also full of meaningful

discussions. It was a great opportunity to

give back to the community.

Williams Lake Stampede Parade 2015

June was a busy month for our Williams

Lake branch as they also took part in the

Williams Lake Stampede Parade on June 27.

The great weather allowed for a huge

turnout at the 89th edition of this event.

The parade is only one part of the Williams

Lake Stampede festivities. The stampede

itself is a highly professional show, up there

with the Calgary Stampede, and brings top

cowboys and riders from all across North

America.

Submitted by Jason Bland

Submitted by Andre Bosecker

June was a busy month across BC for us as

our Campbell River branch also held their

Customer Appreciation Day on June 20.

Around 100 people were in attendance

and the sun was shining as hot dogs and

burgers were served up for lunch, kids had

their faces painted and bounced in the

giraff e shaped bouncy castle.

Another highlight of the day was our

“equipment rodeo.” Using a Case CX27 mini

excavator, attendees had the chance to test

their operator skills by stacking tires. There

was also a skills competition using a Case

580SN backhoe loader. Both adults and kids

had a shot in the competitions - even some

of the Inland staff got involved!

To round out the day, people were welcome

to tour some of the other machines we had

on display such as a Kenworth T800 tridem,

a Case 1021F wheel loader, a Case TR270

tracked skid steer and a Link-Belt 370X2

roadbuilder.

Submitted by Patrick Masson

Travel Plans this Summer? You’re Covered!

We’ve all heard about the potentially devastating fi nancial impact that emergency medical expenses can have while traveling outside of

Canada. At a time when a number of employees are heading on summer vacations, a common question is “what coverage do I have if I

require medical attention while away from home?”

A component of Inland’s group benefi t plan is emergency out-of-country coverage, which covers enrolled employees and their dependents.

This benefi t provides 100% reimbursement for expenses relating to any emergency medical situation that may arise while you are outside

of your province of residence.

You should be aware of a few conditions of coverage: The coverage includes services related to a sudden, unexpected injury or new

medical condition which occurs while travelling or for a condition that was previously diagnosed but stable prior to departure. There is an

overall lifetime maximum of $1,000,000 for out-of-country expenses. Employees and their dependents must have government health care

coverage in order to be covered under the extended health plan and, thus, be covered for emergency out-of-country expenses.

Additional travel insurance coverage is available through various third parties and may provide higher maximums and/or added benefi ts.

It is up to you to determine whether extra coverage is appropriate.

Currently, Canadian employees must pay emergency medical expenses upfront and then get reimbursed by MSP and Manulife. Eff ective

August 1st, Inland Canadian employees will be able to call Allianz Global Assistance, Manulife’s emergency services provider. Allianz will

provide around-the-clock access, information on local medical care, monitoring of your medical care and limited out-of-pocket expenses

for you and your family! When traveling, ensure that you have your BC (or Yukon) Services Card and Manulife ID card with you, as well as

the contact phone numbers for Allianz. These numbers diff er by destination and are available on Manulife’s website. If you’re in Canada or

the US, the number to call is 1-800-265-9977.

If you have questions on the extended health care coverage off ered by the benefi t plan, you can contact Manulife (1-800-268-6195 from

5am to 5pm PST, Monday to Friday) or Human Resources for more information.

Referral Program ReminderDon’t forget that Inland off ers Referral Bonuses if you refer your friends to us and we hire them! We off er $1,000

for Managers, Sales Consultants, Certifi ed Technicians and Qualifi ed Parts People. We also off er $500 for Admin

Staff and Apprentices. The referral form must be completed and submitted to management before the candidate is interviewed. Please

keep an eye on the Job Opportunities section of our website to see what openings we have. If you know of someone who might be a

good fi t for Inland, please ask your manager for a referral form.

If you have a medical emergency and are covered under Inland’s medical plan in the U.S., your coverage is the same in and out of network,

even if you are traveling out of country. However, an emergency facility outside of the country may not readily accept your insurance card

and request immediate payment.

To assist with this potential occurrence and ensure you do not have a fi nancial barrier to receiving emergency medical care, we provide

you with an Emergency Travel Assistance benefi t through Assist America. The key to activating this assistance for medical emergencies is

to make the call immediately at the point of, or prior to, the service being rendered. For example - if you are traveling and have an accident

requiring medical attention, you make your way to an emergency room and they ask for payment up front, call Assist America BEFORE you

pay them – they will immediately speak to the hospital and make arrangements for the hospital to treat you. If need be, they will cover the

cost at the point of service and then, when you return home, they will invoice you - enabling you to fi le the expense with your health plan.

(Only employees covered by our basic life insurance benefi ts through SunLife are covered by Assist America).

If you are able to call Assist America prior to going for medical help, they may direct you to a nearby facility with whom they are familiar

and where they believe you will get the best care with the least amount of hassle. Assist America is not tied to the medical plan so, even if

you have waived coverage through our health plan, you are covered through Assist America for emergency travel assistance.

This benefi t also covers you for other types of travel assistance when you are more than 100 miles away from home. Pick up a brochure

from your HR offi ce before you travel and keep the wallet card with your medical ID card while you are on the road.

For Canadian employees...

For U.S. employees...

INLAND-GROUP.COM

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Horizontal

2. Maricopa County branch

4. Equipment type

8. Forestry Sales Manager

9. Tigercat HQ

12. Former President

13. Newest location

15. Kenworth T___

16. Between Prince George and Williams

Lake

17. Paccar HQ

18. Corporate

Vertical

1. Judy ___ Boot Award

3. HE_

5. Kenworth founder

6. Diesel Particulate ______

7. Facebook.com/Inland______

10. Future location

11. One of our fi rst U.S. locations

14. Another country with Kenworth

Horizontal

2. Una tienda en

Maricopa County

4. Un tipo de equipo

8. Gerente de Ventas

Forestal

9. Sede Tigercat

12. ex Presidente

13. El más reciente

ubicación

15. Kenworth T___

16. Entre Prince George

y Williams Lake

17. sede de Paccar

18. corporativo

Vertical

1. Judy ___ Boot Award

3. HE_

5. uno de los fundadores

de Kenworth

6. Diesel Particulate

______

7. Facebook.com/

Inland______

10. ubicación futuro

11. Una de nuestras

primeras ubicaciones

15. Otro país con

Kenworth

CROSSWORD (CLUES IN ENGLISH & SPANISH)

Canada North Resources ExpoOn May 29th & 30, the 2015 edition of the

Canada North Resources Expo took place at

the CN Centre in Prince George, B.C. The event,

which takes place every two years, welcomed

8,451 visitors which was an increase from the

last event held in 2013.

The Inland team had a strong showing

at booth OS-82. Joining our staff were

representatives from Tigercat and Link-

Belt as well as Bobby & Lori Goodson, stars of Discovery Channel’s hit series, “Swamp

Loggers.” The Goodsons hung out at the Inland booth while greeting fans and signing

autographs. They also joined us at our own meet and greet event at the Coast Hotel on

the evening of the 29th.

The event was a great success for Inland. Visitors had the chance to check out multiple

pieces of equipment from our diff erent brands as well as talk with the representatives

and have their questions answered. We look forward to the next event in 2017!

Bobby Goodson meets with a fan

Submitted by Corey Timms