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NFC ASO User Group MeetingWednesday, May 8, 2013
10:00 a.m. – 11:30 a.m., Central Time
Presented by
Information Technology Services Division (ITSD), Information Technology Security (ITS),Access Management Branch (AMB)
United States Department of AgricultureOffice of the Chief Financial Officer
National Finance Center
NFC ASO User Group MeetingAgenda
Welcome.........................................................Lisa Stafford
Webinar Guidelines.......................................Louis Collins
News & Updates................................................AMB Staff
Questions &
Comments..................................................All
May 8, 2013 2
NFC ASO User Group MeetingWebinar Guidelines
• Place your phone on ‘mute’
• Do not put your phones on ‘hold’
• Include your agency acronym with your name when signing in
• Send your name & agency, comments & questions via the Notes
tab during the webinar
• Email [email protected] for a copy of the presentation or
download it from the NFC Security Corner
May 8, 2013 3
NFC ASO User Group MeetingPerformance Metrics
May 8, 2013 4
Processed Requests: October 2012 – March 2013
NFC ASO User Group MeetingPerformance Metrics
May 8, 2013 5
Processed Requests: April 2013
NFC ASO User Group MeetingPerformance Metrics
May 8, 2013 6
Average Number of Days to Process: November 2012 – April 2013
NFC ASO User Group MeetingPerformance Metrics
Expedited Requests Processed: November 2012 – April 2013
May 8, 2013 7
NFC ASO User Group MeetingPerformance Metrics
Requests Processed: Nov 2012 – Apr 2013
May 8, 2013 8
NFC ASO User Group MeetingPerformance Metrics
UserIDs Processed: Nov 2012 – Apr 2013
May 8, 2013 9
NFC ASO User Group MeetingPerformance Metrics
Incidents (Trouble Tickets) Processed: Nov 2012 – Apr 2013
May 8, 2013 10
NFC ASO User Group MeetingPerformance Metrics
Top 10 Agencies by Requests Processed: Nov 2012 – Apr 2013
May 8, 2013 11
NFC ASO User Group MeetingCalendar
May 8, 2013 12
ACCESS MANAGEMENT CALENDAR
Monday Tuesday Wednesday Thursday Friday
April 29 April 30 May 1 May 2 May 3Quarterly ACRWS
ReportsASO Basic Training TIPS SO Training Insight CUAT Ends
May 6 May 7 May 8 May 9 May 10ASO User Group
MeetingRemedy Requester
Console Training
Monthly SecuRemote Reports
May 13 May 14 May 15 May 16 May 17Security Reports
TrainingMonthly SUDO
Report
Monthly Contractor
Expiration Date Reports
May 20 May 21 May 22 May 23 May 24ASO Intermediate
TrainingQuarterly SC &
Resrc Owner Verif
May 27 May 28 May 29 May 30 May 31MEMORIAL DAY
NFC ASO User Group MeetingRemedy Updates
• Updating Email Addresses
• Summary Line Changes
• Notes Size
• Reports stored in Remedy
• Only 3 attachments visible
• Ensure that valid contact information is provided
• Pay close attention to emails from NFC
• ASOs can attach missing information after initial submission
• Get name of support staff
• Provide feedback
May 8, 2013 13
NFC ASO User Group MeetingAccess Updates
May 8, 2013 14
• Increase in PII incidents
• Conditions for Removal of Access
• Service/Non-User Accounts
• Notices Distributed
• Access Forms
• Mainframe Contractor Expiration Date Report
NFC ASO User Group MeetingProject Updates
May 8, 2013 15
• Role Based Security
• SLA Update
• FAQs
• Survey
• Annual Certification
NFC ASO User Group MeetingDraft NFC Access Forms
• ASO Security Access Form
• EmpowHR Security Access Form
• Reporting Center Access Form
• System Security Access Form
• Insight Access Form
May 8, 2013 16
NFC ASO User Group MeetingASO Suggestions
May 8, 2013 17
• Issue warning before password expires
• Provide guidelines for password creation
• Provide information from the initial request, including UserID(s),
information about the problem, and the solution in all email messages
from NFC
• Emails in response to report requests should state that the report is
available in Remedy vs. via email
• Change wording of Remedy survey message referring to whether ‘call’
was answered in a timely fashion
NFC ASO User Group MeetingTraining Update
• Intermediate Training to begin this month
• Reviewing Profiles
• Requesting Profile List via Remedy
• Send topics for Intermediate Training to [email protected]
May 8, 2013 18
NFC ASO User Group Meeting2013 ASO Training Dates
ASO Basic Training (1st Wednesdays)
June 5, July 3, Aug 7, Sept 4, Oct 2, Nov 6, Dec 4
Remedy Requester Console Training (2nd Wednesdays)
May 8, June 12, July 10, Aug 14, Sept 11, Oct 9, Nov 13, Dec 11
ASO Reports Training (3rd Wednesdays)
May 15, June 19, July 17, Aug 21, Sept 18, Oct 16, Nov 20, Dec 18
ASO Intermediate Training (4th Wednesdays)
May 22, June 26, July 24, Aug 28, Sept 25, Oct 23, Nov 27, Dec 26*
Sign up at [email protected]
1:00 p.m. – 3:00 p.m., Central Time
*If Wednesday falls on a holiday, class will be moved to following Thursday
May 8, 2013 19
NFC ASO User Group MeetingContact Information
Access & Report Requests via Remedy Requester Consolehttps://servicecenter.nfc.usda.gov/arsys/home
Trouble Tickets (Operations & Security Center)[email protected] or (800) 767-9641
Contact AMB (Request Training, Notifications)[email protected]
Security Cornerhttps://www.nfc.usda.gov/Security/Security_home.html
Ivan JacksonAssociate Director, ITSD, [email protected]
Lisa StaffordChief, ITSD, ITS, [email protected]
Remedy Requester Console TrainingLouis Collins, AMB [email protected]
ASO Basic TrainingJennee Sander, AMB [email protected]
Reports TrainingEvangeline Duncan, AMB [email protected]
ASO Intermediate Training Susan Traill, AMB [email protected]
May 8, 2013 20
NFC ASO User Group Meeting
Questions? Comments?
May 8, 2013 21
