New Technologies on the Horizon and the Impact on TPF April 26, 1999 Tom Conophy April 26, 1999 Spring TPFUG

New Technologies on the HorizonNew Technologies on the Horizon

and the Impact on TPFand the Impact on TPF

Tom ConophyApril 26, 1999April 26, 1999

Spring TPFUG

2 © 1999 Sabre, Inc

AgendaAgenda

Introduction

Industry Outlook

SABRE’s View of Technology Future

End-to-End Strategic Context

Logical Target State

Clients, Service-oriented Interfaces, and Components

Summary


IntroductionIntroduction

Technological advances will have a dramatic, lasting effect on the industries in which TPF operates

The emerging IT paradigm for business and e-commerce will be created through thought leadership, not short-term profit goals

Sustainable, manageable migration is vital

Inter-operability is critical to success

New paradigm must promise both: Improved capabilities and usability Reduced cost


Traveler DirectTraveler Direct Supplier DirectSupplier Direct

Industry OutlookIndustry Outlook

Two distinct forces are driving the creation of new processing paradigms:

A need by suppliers to improve control of the customerrelationship

Electronic Commerce and related technology advancesare generating a business environment fromwhich end customers can buy services directlyfrom suppliers without expert human agents


SABRE’s View of Technology FutureSABRE’s View of Technology Future

TPF is not going away anytime soon

Advances in technology will have a dramatic effect on travel industry products and distribution

Faster WAN physical transport Internet technologies (HTML, EJB, XML, Jell-O on a stick) Large-scale open systems computing is maturing

- storage, memory, databases, etc.

True Client-Server computing will be introduced into distribution, reservation and operational systems through the use of business (service) oriented API’s

Costs in the business models will be reduced


End-to-End Strategic ContextEnd-to-End Strategic Context

Automation systems are more than their parts Each piece belongs to end-to-end delivery chain that

creates value Technical and business changes affect the entire chain,

not only points along chain Example: new, client-centric, intuitive user paradigm

End-to-end architecture for managing change Client-Server systems organized around service-oriented

interfaces that directly map to reusable components Roadmap for each component in delivery chain Must be prepared to change everything

Longer-term value comes from leveraging end-to-end, across all strategies, systems, and applications


ClientClientAccessAccess

Consolidate all clients onto ubiquitous Internet-based technologies

Physical Transports, e.g. Frame Relay, DSL, Cable Modems, etc.Physical Transports, e.g. Frame Relay, DSL, Cable Modems, etc.

TCP/IPTCP/IP

BusinessBusinessServices &Services &

ContentContent

Converge all information services and content into a defined API, enabling reuse

across business applications

Processing &Processing &StorageStorage

Control & optimize information processing & storage for today’s business needs (not those of the 1980s)

The Logical Target StateThe Logical Target State


Client AccessClient Access

Ease of use Intuitive, client-centric computing Multi-lingual & graphical

Content aggregation Multiple sources, rich data types

Use Internet technologies Browser oriented, Virtual Machine Mark-up Languages (HTML, VRML, XML)

JAVA and modern visual development tools such as Enterprise Java Beans

Hardware platform independent PC’s, NetPC’s (Wintel, etc.), NC’s, Handheld


Business Services and ContentBusiness Services and Content

Provide for agility of logic; content from the best source Provide a robust method to deploy and link new content Separation of presentation layer and logic/content

Access via middleware fabric CORBA ORB’s, COM, MOM, RPC

Define by OMG Identification Definition Language (IDL) Stubs rendered to target system

Content delivered via structured data streams Internet Inter ORB Protocol (IIOP), EDIFACT, others Defined interfaces enabling version methodology

Promote reuse across product lines and business units


Processing and StorageProcessing and Storage

Memory models, file methods, and future applications Bigger memories and simpler data access mean new content

S/390: New tools for both OS/390 and TPF, need more on memory model

UNIX: Maturing 64-bit systems, still need more rigor in operability and reliability

NT: Lagging but not out of the picture for enterprise computing

Files and database Persistent Collections, etc. in TPF Relational OLTP and OLAP in UNIX

Development environment Visual, integrated tools


TransportTransport

End-to-end delivery using TCP/IP networking Vendor independent Becoming pervasive Multiple transport choices

ISDN, Dial, xDSL, Cable Modem, Frame Relay, etc.

Wider connectivity between growing content suppliers and growing customer channels

Information overload Portals, Hubs & content integration

Network costs will drop as bandwidth explosion continues WAN capabilities and issues will intensify


Perhaps the Answer is …... Perhaps the Answer is …...

A multi-tiered, distributed, relational, Internet-A multi-tiered, distributed, relational, Internet-enabled, object-oriented, Java-based, open, fault-enabled, object-oriented, Java-based, open, fault-tolerant, clustered, 64-bit system architecture ...tolerant, clustered, 64-bit system architecture ...


Why Isn’t it That Simple?Why Isn’t it That Simple?

Operational considerations End-to-end scale, reliability, and response time requires

high-end niche operation

Integration considerations The systems to be integrated vary widely but all contain value

Migration considerations Support for old/new user devices and networks Intermingled data/processing in legacy systems Functional limitations in legacy systems Heterogeneity ==> complexity and higher support costs Evolve to future commonality, create pull


It can’t happen to me???It can’t happen to me???

New processing paradigms create the opportunities for new low cost entrants

Internet Stock Brokers (E-trade) Internet Travel Providers (Expedia)

Every CEO is looking for a way to reduce costs and legacy systems which aren’t moving forward invite review

Say “it can’t be done” too often and users will stop asking and develop on alternative technologies

Recognize that if your margins are attractive enough for you to feel content, then someone is busily determining how to usurp those margins


What can I do??What can I do??

Do nothing Pray that your cost and value equation stays competitive Pray that one of your competitors doesn’t do something first

Re-write your entire system using new processing tools and paradigms

Substantial cost Substantial risk

Evolve your system in a systematic fashion Leverage existing content and systems Develop and deploy new content Magic to make it all happen seamlessly


A Component Based Architecture is the magicA Component Based Architecture is the magic

Exploit a component/service based architecture Separate content from business processes and

presentation Allow for agility of logic; obtain content from the best

source Provide a robust method to deploy and link new content

across multiple distribution channels

Migrate from terminal emulation and screen scraping to a binary, multi-dimensional, structured-data interface

Migrate from a transport aware model to a service-oriented model


Inter-operability brings it all togetherInter-operability brings it all together

Multiple advantages: Supports integration of new and legacy content Introduces new technology in a manageable way Leverages capabilities of client and servers Introduces flexibility and functional excellence Development cost efficiencies Operational economies

Provides a strategic infrastructure for functions and services which can differentiate and distinguish


TPF can play a big part if done correctlyTPF can play a big part if done correctly

There is a need to connect disparate data sources to TPF (TPF as a client)

There is a need to provide TPF content to non-traditional sources (TPF as a server)

There is a need to evolve interoperability between TPF and peer systems as cost and functional characteristics of alternate systems improve

Movement to higher level languages and programming paradigms make object exchanges more realistic

Evolving use of Internet technologies such as TCP/IP and JAVA within TPF scope makes middleware more compelling


Current Middleware Approaches for TPF Current Middleware Approaches for TPF have limited impacthave limited impact

Middleware has been deployed in several of the environments supporting TPF

Traditional middleware strategy in TPF has been to abstract the external connectivity from the application developer

These products do abstract some details but are still confined by proprietary communications and messaging interfaces


TPF Requires Niche MiddlewareTPF Requires Niche Middleware

TPF niche operational characteristics make standard middleware offerings difficult to implement

IBM is evaluating several methods of positioning a light-weight component model for TPF

SABRE has developed a Service Framework to provide a middleware messaging layer for TPF leveraging IIOP


Framework ModelFramework Model

Travel ContentTravel Content

B U

S I N

E S

S U

N I T

SB

U S

I N E

S S

U N

I T S

PresentationPresentationPresentationPresentation

TieredTieredLogicLogic

TieredTieredLogicLogic

TravelTravelDistributionDistributionFrameworkFramework

O P E R A T I O N SO P E R A T I O N S

• Agencies• Corporations• Consumers

• Associates• Airlines• Hosting• Airport• Res• Hotels• Car Rental• Tours• Cruise Lines

• Licensee• Independent

Softwre Vendor• etc.

Community

Non - CRSNon - CRSNon - CRSNon - CRS

SABRESABRESABRESABRE

FOSFOSFOSFOS

• Fulfillment• Buyer• Seller

• Operational• Crew

• Content• Purchased• Created• Transmitted


LA

N

LA

N

LA

N

Raptor

IIO P overTCP/IP

Web Server(s)

Mid-TiersPSS

PSSRaptor

Raptor

IP Router +Web Cache

M id-T iers

FunctionalP rocessor(s)

TCP/IP TCP/IP

IIOP BUS

HTTPCO RBA

Non-RaptorDomain

(Planet Sabre,Turbo Sabre, etc.)

CO RBA

TCP/IP

W eb toCO RBAM apping

W ebServer

HTTP PATH

LegacyPath

Applications

Nam ing Services Server Security Services System M anagem ent Services Notification Services Load Balancing Services Session Context Services

IPConcentration

Gateway Functions

LEGACYPATHS

Locally DeployedServices

Raptor-basedApplication

BRO W SER

Fram eworkRuntim e

Raptor Domain

Syste

m S

erv

ices

TCP/IP (CLAW )

Application Serversproviding

"sea of services"

End-to-end Framework ViewEnd-to-end Framework View


SummarySummary

IT will enable competitive advantage by reducing costs extending capabilities beyond the “expert agent”

Many new points-of-presence will emerge at traditional distribution centers and in homes

Internet technologies will dominate user access Content needs and opportunities still require major

platforms Migration to common platforms with reusable components End-to-end, systemic review is critical to gain all

advantages Business impact to surpass technical impact


DO SOMETHING NOW(or somebody else will)

Unleash the Beast!!

Documents

New Technologies on the Horizon and the Impact on TPF April 26, 1999 Tom Conophy April 26, 1999 Spring TPFUG