PERCEPTION

“ SAME ACCIDENT TWO DIFFERENT PERCEPTION”

GROUP 14

CHANDAN C KAMATH (101202101) RAMPRASAD (101202041)

ABSTRACT

The case discusses the impact of Perception

on Decision making.

How 2 people can interpret same thing

differently.

How attribution may assist in or distort

one’s judgments.

Common errors or decision biases.

GIST OF THE CASE

Aaron Moore, newly hired GM of CTA goes through the 3

reports about the accident.

The Police Report• On July 9, Bus no.3763 meets with an minor non

injury accident.• At The Accident Scene

• Driver was not there at the site• Passengers were transferred to a back up

Bus• Damaged bus was taken to City Bus

garage.

Gist of the case (contd.)

REPORTS

JENNIFER TYE

Director, City Transit Authority (CTA)

MICHAEL MEYER

Driver of the bus

Michael was suspected of

drunken driving.

Moreover spotted at the local

tavern around 3p.m.

Was not present at the accident

site.

He had violated 2 sections of

CTA Transportation Agreement.

 

SHE RECOMENDS

DISSMISAL OF MICHAEL

Avoiding a bicycle rider, led to

the accident.

In this incident his phone was

damaged, so was forced to use

the nearest phone booth 4 blocks

away.

Reports the accident to company

as well as union.

At site finds his bus missing,

frightened returns to CTA.

As shift had already ended at 3,

so he stops for a drink.

CONCEPTS APPLIED

PERCEPTION

ATTRIBUTION THEORY

SHORTCUTS IN JUDGING OTHERS

COMMON BAISES AND ERRORS

ORGANIZATIONAL CONSTRAINTS

IMPRESSION MANAGEMENT

THE RATIONAL DECISION-MAKING PROCESS

THEORETICAL FRAMEWORK

Independent Variable

Attribution Theory

Short cuts in Judging

Organizational constraints

Perception

Intervening Variables

Fundamental Attribution error

Selective perception/Halo effect/Stereotyping

Performance Evaluation &Reward system

Theoretical framework ( Contd. )

Moderating Variables

Rational Decision Making process

Impression Management

Perceiver/Situation

Dependent Variable

Decision Making

CONCEPT MAP

Independent Variable Intervening variable Dependent Variable

Moderating

• Attribution

Theory

• Short cuts in

Judging

• Organizational

constraints

• Perception

• Rational Decision

Making process

• Impression

Management

• Perceiver

• Situation

• Fundamental Attribution error

• Selective perception

• Halo effect• Stereotyping• Performance

Evaluation Reward system

Decision Making

ISSUES RELATED TO THE CASE

1.Why are the 2 reports submitted by Jennifer & Mike so different? Did Jennifer & Mike have different perception of the same incident?

Jennifer, Stereotypes Mike as “Blue Collar” worker.

Suspected of

Drunken Driving

Breaking of rules

Found In tavern

Not present at site

Re-enforcing Decline Process

Michael Meyer’s report can be explained with help of

FIXES THAT FAIL archetype

Re-enforcing Decline Process

Difficulty in proving innocence in case

Tries to Communicate with Higher Authorities

Unintentionally Breaks the rule of CTA Agreement

(-)

DELAY

Yes,

• Jennifer and Mike have different perceptions.

• As Jennifer underestimates the external factors

& overestimates the internal factors.

• She takes shortcuts in decision making.

• But, Mike tries to prove his innocence and

narrates his story.

2. What additional information would you need if you were in Aaron Moore’s position? How can he clarify his own perception of the incident?

By going through the reports one cannot come to a decision. By

adopting Rational Decision-Making Process we can resolve this issue

in a very efficient manner.

The 6 steps are as follows:

• Defining the problem

• Identifying the decision criteria

• Allocating weights to the criteria

• Developing the alternatives

• Evaluation

• Selection

3. Given the information presented above, how would you recommend resolving this problem?

Analyze the Situation

Finding the Alternatives

Reducing the impact of Bias & Errors

• Checking if there is any difference between the 2 reports.

• Ask the passengers of the bus

• Based on the analysis coming to a decision

4. Can transport director Jennifer Tye use Impression management? What strategy would she use if her recommendation is accepted? If her recommendation is overruled?

Impression managementAttempt to control

impressions others form about them

Apologies

Admitting the fault & seeking pardon

Self Promotion

Highlighting best qualities & downplaying deficits to promote oneself

The next part of issue can be explained by SHIFTING THE BURDEN ARCHETYPE

DELAY

Tendency to use shortcuts

Problem of perception in

communication

Rational Decision Making Process

Overruling of theGiven

recommendations and procedures

R.D.P

LINIER THINKING MODEL

Jennifer could use the impression management in the following manner:

Independent Variable Dependent Variable

Using Impression

Management

• Promotion Enhancing Strategy

• Demotion Prevention

Strategy

THANK YOU

HAVE A GREAT LIFE