Néstor FigueroaPresident – IAMCP Puerto RicoSeptember 2012

IAMCPChapter Best PracticesThe Puerto Rico Chapter Case

About IAMCP – Puerto Rico ChapterChapter Development ModelBest Practices At A Glance8 Best Practices Employed by the IAMCP-PRQ&A

Today’s Agenda

About Puerto Rico ChapterFounded in 2008

100% Growth in Membership

- From 11 to 23 in 2011-2012- From 23 to 35 (plan for this

fiscal year)

More than $10MM in P2P in

FY 2011-2012

Strong Engagement with Microsoft PR &

LATAM- Frequent meetings with MSFT

and common goals set

Best Practices Adopted Helped in Achieving These FY 2011-2012 Results

75% Increase in Partner

Satisfaction- Measured through surveys

100% Increase in Community Activities

Participation

MPN Compliance & Usage Increased

- Site Usage- Certifications

- Trainings

Chapter Development Model

Iterative Model

1. Assess

2. Plan

3. Delegate

4. Communicate5. Adjust

IAMCP Plan: Close to 40 Activities Per Year

8 Best Practices#4Partner Engagement

#3Partner Value

#2Microsoft Engagement

#1Organization Structure

Best Practice ModelThe Puerto Rico Chapter Case

#8Build a Legacy

#7Financial Transparency

#6Communicate

#5Measure Progress

Best Practice #1: Organizational Structure

Focused on Pillars

Board of Directors with responsibilities based on IAMCP Pillars: P2P, Advocacy, Education, and Citizenship: 10 members in the Board.

MemberRecruitment

Have a person dedicated to recruitment. Maybe someone from the Board of Directors.

Past Presidents become members of the Board in an advisory role

Bring Experience

Best Practice #2: Microsoft Engagement

MeetingsQuarterly Meeting with General Manager and key staff: present issues, solutions, sales numbers, partner satisfaction, etc.

Activities and FundingTogether

Leverage Microsoft activities, such as citizenship. Obtain some funding from Microsoft.

Obtain feedback from Microsoft. How are they feeling about the partner ecosystem?

Obtain Feedback

Best Practice #3: Focus on Partner Value

Growth Publish business opportunities:i.e. Solution4Selling (S4S)

GovernmentRelations

Quick ROI – build return as quick as possible. Monthly activities: Executive Speaker Series, M’Ready Program, etc.

MembershipROI

Government Programs: Juveempleo, Law 14, etc..

Best Practice #4: Partner Engagement

PartnerEngagement

We do surveys (Survey-Monkey) to get the sense of the state of satisfaction of partners, sense progress of P2P, obtain feedback about how IAMCP is performing. Are they getting a clear ROI on their membership dues?

Also delegate tasks and activities beyond the Board of Directors. Outside organizations: PRITC, Associations, etc.

IAMCP gets involved in pre-meetings, registration, as well as specific activities for IAMCP-PR at WPC.

Involve Beyond

WPC

Best Practice #5: Measure Progress

MeasurePerformance

Select Key Performance Indicators, build a simple Scorecard, and track progress. Share Results!!

Best Practice #6: Communications

Microsoft & Partners

Press releases, document events, share with your members, Microsoft, and you IAMCP region. Intern??

The World

Government should be aware and acknowledge the IAMCP and its contributions. Advocacy!!

Government

Leverage social networks, quarterly newsletter, updated website (new coming-up), among others.

Best Practice #7: Financial Transparency

Financials Release financial status and statements at the beginning of the year, mid-year, and at closing.

Best Practice #8: Build a Legacy

Tenure Two years tenure for President and Board

Activities that can help your country’s economy. Involve teams beyond IAMCP, and plan recurrent initiatives.

Legacy

Questions?

Happy Chaptering!!