NEACRAO 66th Annual Meeting

NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org

November 7 - 8, 2013

Newport Marriott®

NEACRAO

66th Annual

Meeting

Reverse College Day

November 6, 2013

http://www.neacrao.org/


New England Association of Collegiate Registrars and Admissions Officers

Officers and Committees

2012-2013 EXECUTIVE BOARD

President - Mary Meserve, Bates College

President-Elect - Marcia Rosbury-Henne, Holyoke Community College

Past-President - Donald Dykes, U.S. Coast Guard Academy

Vice President Admissions/Enrollment Management - Karen Schedin, Rivier University

Vice President Professional Development - Wendy Rappa, University of New Hampshire

Vice President Registrar and Records - Keith Ingalls, Springfield College

Vice President of College Admissions

and High School Relations - Jessica Erb , Southern New Hampshire University

Secretary - Carol Herrick, Gordon College

Treasurer - Ari Kaufman, Berklee College of Music

Treasurer-Elect - Holly Fitzpatrick, Greenfield Community College

Co-Association Editor and Web Manager - Jon Wittlieff, Fairfield University

Co-Association Editor and Web Manager - Elect - Allison Misky, Goodwin College

Archivist/Parliamentarian - Meredith Braz, Dartmouth College

Co-Chairs - Program

Matthew Cormier, Cape Cod Community College

Todd Posey, Berklee College of Music

Co-Chairs – Registration Heather Jackson, Worcester Polytechnic Institute

Benai Kornell, Berklee College of Music

Co-Chairs - Local Arrangements Bryan Boppert, Salem State University

Ozzie Smith, Berklee College of Music

Chair - Reverse College Day

Bryn Nowell, Holyoke Community College

Chair – Exhibits

Sarah Bosworth, Johnson & Wales University

Could you use some extra cash for the weekend or the upcoming holidays?

Then don’t miss out on the 50/50 Raffle to benefit the

George Coleman Scholarship Fund!

Tickets can be purchased at the registration table and throughout the conference.

There will be a drawing after the President’s remarks at the close of the Annual Meeting on Friday

Look for more information at the Annual Meeting...

ANNUAL MEETING COMMITTEES



By day, Matt Reed is a mild-mannered community college administrator. By night, and on weekends, he is a mild-mannered, mar-

ried suburban father of two. When he sits down at his computer to write his blog, however, he becomes . . . Dean Dad.

While not exactly a caped crusader, Reed is definitely a sort of crusader. His mission -- improve higher education. Since 2004, Dr.

Reed has been writing a blog called "Confessions of a Community College Dean" under the pseudonym "Dean Dad." In November

2012, to coordinate with the upcoming release of a new book, he revealed his true identity to readers in the online magazine, Inside

Higher Ed.

Reed started writing the blog while he was liberal arts dean at the County College of Morris in New Jersey in 2004. Blogs were start-

ing to catch on. He found, though, that most blogs about higher education were written by grad students or young faculty members

who seemed to subscribe to the idea that college administrators were all "money-grubbing, parasitic, greedy robber barons." His

blog was soon followed by hundreds, sparking robust discussions from college administrators around the world.

Dr. Matthew Reed, a.k.a. “Dean Dad,” will offer a view from within. Dr. Reed is

the author of Confessions of a Community College Administrator (Jossey-

Bass, 2013), and has authored the blog “Confessions of a Community College

Dean” on InsideHigherEd.com since 2007. He is currently the Vice President for

Academic Affairs at Holyoke Community College; he has also worked at the

County College of Morris (NJ) and DeVry University. He received a B.A. in

political science from Williams College, and a Ph.D. in political science from

Rutgers University, and has taught at Rutgers, Kean University, DeVry, and

County College of Morris.

Don’t miss “Dean Dad”!

NEACRAO’s Keynote Speaker for the 66th Annual Meeting - Matthew Reed

Thursday, November 7, 2013, 12:00 - 2:00pm

Dear Friends and Colleagues,

With another academic year underway, it is our pleasure to welcome you to NEACRAO’s 66th Annual Meeting!!

The NEACRAO Executive Council has created an Annual Meeting that will engage and motivate you as well as provide

you an opportunity to expand your professional knowledge, update skills, as well as initiate and renew contacts. College

recruiting, admissions, retention, records, registration, and technologies are evolving at a dizzying pace. To help meet

your needs as you face this changing landscape, we have endeavored to assemble timely, relevant, and interesting

sessions with the goal of providing an exciting, fulfilling, and stimulating conference. It is our sincere hope that the

presentations offered this year will interest all our members by covering a wide spectrum of topics in areas of

admissions, enrollment management, recruiting and marketing, registration and records, management information

systems, and institutional reporting.

Please be sure to make time to stop by our exhibit area. Our exhibitors, as always, will provide you with the opportunity

to learn more about the latest developments in service and technology. These connections will be invaluable in assisting

you as you enhance the services you provide your constituents.

This year we are pleased to return to beautiful Newport, Rhode Island and to be hosted by the Newport Marriott. We

hope you will enjoy your accommodations and be sure to save a little time to visit Newport’s plethora of unique shops

and award-winning restaurants. Enjoy your stay and the conference!

Your 2012-2013 NEACRAO Executive Board



Session: A

NCAA Athletics – Regulations, Timelines, &

Insight

Have you ever wondered about Athletic

Regulations and their impact on the admissions

process? Admissions representatives and

guidance counselors that have experience in

this arena will share their insight on the process

and how to work collaboratively as a team with

guidance, admissions, coaches, students and

parents.

Presenters:

Raul Fonts, Providence College,

Matthew Degreeff, Middlesex School

Room:

Weatherly

Session: B

First Generation Students –Understanding

the cultural challenges affecting retention.

Program Description

Students identifying themselves as first-

generation students consistently represent 45%

of the SAT pool. For many institutions first-

generation students represent over half the new

student enrollments each fall. Statistics show

they are among the most vulnerable groups to

withdraw from college. Are there steps you

can take to stem the tide of first-generation

drop outs? This session will explore the “first-

generation culture” and provide insight for

institutions to better retain this at-risk group.

Presenter:

Joe Bellavance, The College Board

Room:

Freedom

Session: C

You Can Book Me!

The admission counselors are calling! The

admission counselors are calling! Learn how

high school guidance office and college

admission offices can work together to save

time, money, and energy normally spent on

scheduling college and university visits. This

session will revolutionize the way high schools,

colleges, and universities schedule their visits!

Your assistant will love you!

Presenters:

Aaron Smith, UMASS Lowell

Christine Sacfidi Luzi, Framingham High

School

Room:

Weatherly

Session: D

Student Afford-Ability

In the face of surmounting college cost and fear

of debt, the world of higher education has

continued to shift. Join this open forum session

on some of the hot button issues and concerns

that care currently going on in the world of

higher education and college affordability.

Beginning with a short overview of financial

aid, the session will culminate in a full group

discussion on those issues that continue to drive

both legislative and cultural changes in the

college search process.

Presenter:

Maureen Kenney, Southern New Hampshire

University

Room:

Freedom

Wednesday, November 6

REVERSE COLLEGE

DAY

7:30 – 11:00 a.m.

Registration for

Reverse College Day

and Annual Meeting

Registration Desk

8:00 a.m. – 12:15 p.m.

Exhibits Area open

East Foyer

8:30—9:00 a.m.

Continental Breakfast

East Foyer

9:00 – 9:50 a.m.

Opening Session

Be Awesome!

Eric Johnson, Director of The

University of Georgia Visitor

Center

Salon IV

10:00 a.m. - 12:15 p.m.

College Tables

Salon I, II, & III

12:15 - 1:30 p.m.

RCD Luncheon and Raffle

Atrium

1:00 - 4:00 p.m.

Registration for

Reverse College Day

and Annual Meeting

Registration Area

1:45 - 2:40 p.m.

Workshops A, B

2:45 – 3:40 p.m.

Workshops C, D

4:00 – 6:00 p.m.

President’s reception

Narragansett (1st Floor)

Reverse College Day



Reverse College Day - Opening Session

BE AWESOME!

Wednesday, November 6, 9:00—10:00 a.m.

“We all have differing levels of innate ability, physically and mentally,

and different temperaments. But focus and drive and grit count for more than can

be easily measured. Imagine the countless would-be masters throughout history, people

with the talent to be world class, who didn’t put in the effort, who

didn’t persevere through difficulty and failure to become

remarkable at something.“ Eric Johnson

This year’s Opening Session will celebrate you! As high school and college counselors, you are charged with

the awesome responsibility of teaching students how education provides a life of options, rather than limita-

tions. Each of you provide students with the opportunity to realize that higher education is the expectation ra-

ther than the exception, and for that, we applaud you!

Eric Johnson is the Director of the University of Georgia Visitors Center. Before coming to the Visitors Center

in 2007, he spent fifteen years in the UGA Admission Office where he was Director of New Student Orienta-

tion and Associate Director of Admissions. Eric gets particularly excited about technology, real food, and the

spread of great ideas. He gets invited to speak regularly, and his topics have ranged from “The Magic Of Real-

ity” and “SpeechCraft” to “How To Be Awesome”. He’s on Twitter at @ericleif, and has a blog, Excellent-

Journey.net.

The President’s Reception Wednesday, November 6th, 4:00 - 6:00 p.m.

In the Narragansett Suit on the first Floor

*** All members are invited ***

Connect with your NEACRAO colleagues as we kick off the 2013 Annu-

al Meeting! Catch up with friends and welcome new members to

NEACRAO!

*** cash bar *** hors d’oeuvres will be served ***



Program Session 1 Thursday, 9:00 – 10:00 am

Session 1-A

A College Education’s ROI: Responding to

Changing Perceptions of higher education

Following the recession, Higher Education has

faced unprecedented scrutiny. The worth of the

college degree is questioned in mainstream and

social media, and student enrollment operations

are left to balance messaging to students and

families with rising tuitions and a new fiscal

reality. This presentation will explore these

challenges, college ROI, value propositions,

responding to the current climate, and what the

future might hold.

Presenter: Jim Fowler, Dean College

Room:

Columbia

Session: 1-B

Commencement From Soup to Nuts

Participants will hear about the experience

shared by the student engagement coordinator

and registrar as they were faced with the

dilemma of developing and executing Goodwin

College's largest commencement ceremony

from scratch. Out of what seemed to be a dire

situation sprung a series of fortunate events.

These events led to the creation and

implementation of protocols and processes that

will improve commencement planning process

degree audit process for Goodwin College

students in the future. The facilitators of this

session will share and offer insight in how to

assess need in a process where there was no

formal practice in place. Participate in this

roundtable to collaborate with your colleagues

on best practices in planning and executing a

successful graduation process.

Presenters: Nicole Miller, Goodwin College

Alison Misky, Goodwin College

Room:

Weatherly

Session: 1-C

A Student Success Approach to Retention –

Retaining at Risk Students

There are many factors impacting enrollment in

higher education today, including

demographics, rising tuition, and perceived

return on investment. These issues, as well as

others, put a premium on retaining students.

One method of keeping students through to

completion is increasing their chances for

academic success, particularly with students

Session 1-C continued deemed to be ‘at-risk’. Since taking a more

proactive approach to working with this

population, Springfield College has had

significant improvement in the retention of first

year students, as well as lowering the number

of students with academic progress issues.

Presenters will discuss how we define at-risk

and the steps taken to address situations before

they evolve into attrition issues.

Presenters: Andrew Wilcox, Springfield College

Keith Ingalls, Springfield College

Room:

Enterprise

Session: 1-D

The Fundamentals of Fundamental FERPA

Whether you're a FERPA newbie or a FERPA

maven, regardless of what office you work in,

there is something for everyone in this session

covering the structure and most significant

provisions of FERPA, with particular emphasis

on the most recent amendments and latest

guidance. Your questions, concerns and

experiences are welcome. This Session runs

until 10:15 a.m.

Presenter:

Steven McDonald, Rhode Island School of

Design

Room:

Freedom

Session: 1-E

You Want ME to Speak? Overcoming the

Fear of Public Speaking

For many people the very idea of giving a

presentation induces terror. For others it may

just be a case of butterflies in the stomach.

Fortunately, a fear public speaking can be

overcome and it can even become an enjoyable

experience! Whatever your comfort level, this

session will give you solutions for overcoming

the fear of speaking in public. And once you do

present, you don’t want folks snoozing during

your presentation! We will also address the

elements that make a presentation engaging and

hold the interest of your audience. This session

will give you the tools you need to present

dynamically and with confidence.

Presenter:

Mary Meserve, Bates College

Room:

Courageous

Thursday, November 7

7:30 a.m. - 12:00 p.m.

Annual Meeting Registration

Registration Desk

8:00 – 8:45 a.m.

Past Presidents’ Breakfast

8:00 - 8:45 a.m.

First Timers’ Breakfast

Stars and Stripes

8:00 - 8:45 a.m.

Coffee and Danish

Atrium

8:00 a.m. – 5:00 p.m.

Exhibits Area open

Atrium

9:00 - 10:00 a.m.

Session 1

10:00 – 10:30 a.m.

Coffee and Danish

Atrium

10:30 a.m. —12:00 p.m.

Session 2

12:00 - 2:00 p.m.

Luncheon/Keynote speaker

Matt Reed “Confessions of a

Community College Dean“

Salon III & IV

2:00 - 4:00 p.m.


Registration Desk

2:15 - 3:15 p.m.

Session 3

3:15 - 3:45 p.m.

Refreshments

Atrium

3:45 - 4:45 p.m.

Session 4

6:00 - 9:30 p.m.

Thursday Night Dinner and

Entertainment

Higher Ed Jeopardy

NEACRAO’s got Talent

See full page ad

Salon III & IV

Annual Meeting




7:30 a.m. - 12:00 p.m.


Registration Desk

8:00 – 8:45 a.m.


8:00 - 8:45 a.m.


Stars and Stripes

8:00 - 8:45 a.m.

Coffee and Danish

Atrium

8:00 a.m. – 5:00 p.m.

Exhibits Area open

Atrium

9:00 - 10:00 a.m.

Session 1

10:00 – 10:30 a.m.

Coffee and Danish

Atrium

10:30 a.m. —12:00 p.m.

Session 2

12:00 - 2:00 p.m.




Salon III & IV

2:00 - 4:00 p.m.


Registration Desk

2:15 - 3:15 p.m.

Session 3

3:15 - 3:45 p.m.

Refreshments

Atrium

3:45 - 4:45 p.m.

Session 4

6:00 - 9:30 p.m.


Entertainment

Higher Ed Jeopardy


See full page ad

Salon III & IV

Program Session 2 Thursday, 10:30 a.m. – 12:00 p.m.

Session: 2-A

The Fundamentals of Fundamental FERPA

Whether you're a FERPA newbie or a FERPA

maven, regardless of what office you work in,

there is something for everyone in this session

covering the structure and most significant

provisions of FERPA, with particular emphasis

on the most recent amendments and latest

guidance. Your questions, concerns and

experiences are welcome.

Presenter:

Steven McDonald, Rhode Island School of

Design

Room:

Freedom

Session: 2-B

Paperless Admissions: Our Story And

Lessons Learned At Salem State University

This session will provide a functional

perspective of transforming the admissions

process from paper to paperless. Presenters will

share experiences leading up to go live in this

endeavor to include planning, business process

redesign, managing stakeholders, and working

with a vendor and IT. Post-go live

considerations, benefits, and lessons learned

will be shared. Questions and answers will be

entertained following the presentation.

Presenters:

Bonnie Galinski, Salem State University

Eduardo Valenzuela, Salem State University

Room:

Columbia

Session: 2-C

Cool Heads Prevail: De-Escalation

Techniques In Higher Education

Drawing upon actual experiences, the

presenters will discuss and reenact interactions

with upset students and their parents. The

segments will provide the audience with a

demonstration of ineffective techniques, as well

as effective techniques, the clinicians deemed

to be appropriate. The presentation will be fun

and informative and audience participation will

be encouraged.

Presenters:

Daniel Williams, Salem State University

Evelyn Almeida, Salem State University

Rebecca Lea, Salem State University

Room:

Weatherly

Session: 2-D

Creating A Veterans Friendly Campus

This session will cover many of the issues

we're facing with regard to veterans and higher

education including retention and graduation,

student support structures, and available

benefits. There will be ample time allowed to

address any questions that are not covered in

the initial presentation.

Presenters:

Jason T. Parker, Suffolk University

Room:

Courageous

Session: 2-E

ETranscripts and More!

Parchment® is a global education credentials

pioneer. In this presentation, we will showcase

the Parchment Exchange service, supporting

the lifecycle of a transcript. With Parchment’s

Send and Receive services, we provide both

registrars and admissions offices with proven

and security-driven features and an

unparalleled established worldwide network.

MIT’s Alpha Senneh will share MIT’s best

practice experiences and benefits from the

Parchment services.

Presenters:

Kelly Worden, Parchment

Alpha Senneh, Massachusetts Institute of

Technology

Room:

Enterprise

Annual Meeting



Session: 3-D

WHY AACRAO...What's in it for ME? Founded in 1910, AACRAO is one of the

nation’s oldest and largest higher education

associations and the recognized authority on

student admissions, academic records and

enrollment services. AACRAO is a member-

driven association shaped and directed by over

11,000 higher education professionals who

represent more than 2,600 institutions in 40

countries. While all that sounds good...How can

AACRAO help me to do my job or advance my

career? This session will explain the array of

AACRAO member services, demystify the

process for getting involved, and show how

AACRAO membership can help you better

serve your institution and attain your career

goals.

Presenter:

Melanie Gottlieb, AACRAO Vice President for

International Education, Webster University

Room:

Columbia

Session: 3-E

AVANZA, An Access Program Introducing

High School Students To Admissions &

Financial Aid

AVANZA 2 College is a college access

program for high school students from two very

diverse cities in Western Massachusetts. This

unique program has helped to foster

relationships between guidance and college

representatives, while helping to increase high

school graduation and college acceptance rates.

Learn how Holyoke Community College

designed monthly programming to support

individual activities that guide students and

families through the college search and

financial aid process, which ultimately led to

increased college acceptance rates for both

cities.

Presenters:

Harold Santiago, Holyoke Community College

Bryn Nowell, Holyoke Community College

Room:

Courageous

Program Session 3 Thursday, 2:15 – 3:15 p.m.

Session: 3-A

MOOCS: What Are They And How Might

They Impact You?

All over the news and in the journals, there are

numerous articles about books, but what

exactly are they, and how might they impact

you and your institution? This session will

review the basics about MOOCs, what they are

and what they are not, their challenges and

opportunities, who they serve, the current

landscape, what it takes to launch them, and

why they continually make headlines.

Attendees will engage in discussion about

whether MOOCs are a game-changer for higher

education or a ‘fad’ that will phase out in time.

Presenter:

Meredith Braz, Dartmouth College

Room:

Weatherly

Session: 3-B

Picture is Worth a Thousand

Words: Document Retention

Supervising the retention and integrity of records is a

critical part of a registrar’s responsibilities. We will

present five steps to establishing a records retention

program; present retention schedules and a sample

records retention policy; and end with a discussion

of what records should be retained in hard copy.

Presenter:

Keith A. Ingalls, Springfield College

Room:

Freedom

Session: 3-C

LEEPFROG TECHNOLOGIES

In this session the Registrar from Husson

University will explain how her institution went

from a paper based system, to a fully integrated

University catalog and curriculum process

using CourseLeaf.

Presenters:

Shari Friedman, Leepfrog Technologies,

Nancy Fenders, Husson University

Room:

Enterprise


7:30 a.m. - 12:00 p.m.


Registration Desk

8:00 – 8:45 a.m.


8:00 - 8:45 a.m.


Stars and Stripes

8:00 - 8:45 a.m.

Coffee and Danish

Atrium

8:00 a.m. – 5:00 p.m.

Exhibits Area open

Atrium

9:00 - 10:00 a.m.

Session 1

10:00 – 10:30 a.m.

Coffee and Danish

Atrium

10:30 a.m. —12:00 p.m.

Session 2

12:00 - 2:00 p.m.




Salon III & IV

2:00 - 4:00 p.m.


Registration Desk

2:15 - 3:15 p.m.

Session 3

3:15 - 3:45 p.m.

Refreshments

Atrium

3:45 - 4:45 p.m.

Session 4

6:00 - 9:30 p.m.


Entertainment

Higher Ed Jeopardy


See full page ad

Salon III & IV

Annual Meeting




7:30 a.m. - 12:00 p.m.


Registration Desk

8:00 – 8:45 a.m.


8:00 - 8:45 a.m.


Stars and Stripes

8:00 - 8:45 a.m.

Coffee and Danish

Atrium

8:00 a.m. – 5:00 p.m.

Exhibits Area open

Atrium

9:00 - 10:00 a.m.

Session 1

10:00 – 10:30 a.m.

Coffee and Danish

Atrium

10:30 a.m. —12:00 p.m.

Session 2

12:00 - 2:00 p.m.




Salon III & IV

2:00 - 4:00 p.m.


Registration Desk

2:15 - 3:15 p.m.

Session 3

3:15 - 3:45 p.m.

Refreshments

Atrium

3:45 - 4:45 p.m.

Session 4

6:00 - 9:30 p.m.


Entertainment

Higher Ed Jeopardy


See full page ad

Salon III & IV

Program Session 4 Thursday, 3:45 – 4:45 p.m.

Session: 4-A

New Student Orientation – A Survival Kit

for Adult Students

In this session you will have the opportunity to

view New Student Orientation from the shoes

of a new student. Together we will discuss

what tangible and intangible items are a MUST

for their Survival Kit. Participants in this

workshop will leave with a virtual Survival Kit

to take back to their institution.

Presenters:

Nicole Miller, Goodwin College

Allison Misky, Goodwin College

Room:

Courageous

Session: 4-B

What is Your Data Telling You?

Throughout the admissions recruitment cycle,

there are several key metrics that can help

guide your outreach efforts. Join us for a

presentation on various key performance indi-

cators through the admissions funnel. These

data points will help you have a better reading

on where you are in the cycle so you can priori-

tize your outreach and have a better under-

standing of how your incoming class is being

composed.

Presenters:

Mike Perron, Becker College

Mark Cleland, Becker College

Room:

Columbia

Session: 4-C

TransferNation @ UCONN

Join us to learn about her 21st-century evolu-

tion into a TransferNation at the University of

Connecticut. We will share strategies and suc-

cesses, challenges and experiences a remaining

irrelevant and vibrant institution for transfer

students.

Presenters:

Deborah Rice, University of Connecticut

Maria Ana O'Donoghue, University of Con-

necticut

Room:

Weatherly

Session: 4-D

Recognizing & Building Upon Diversity

The purpose of this roundtable discussion is to

examine matters pertaining to diversity in our

daily work. We will share what we do on our

own campuses with respect to admissions re-

cruitment initiatives, our work with internation-

al students, veterans, the LGBT community,

and our work on various campus-wide diversity

initiatives. How do we define diversity? Do we

have a broad enough range? How does diversi-

ty guide us in our work with students and our

contributions to policy-making and implemen-

tation?

Presenters:

Bryan Boppert, Salem State University,

Avril Hevey-Doucette, Salem State University

Rebecca Lea, Salem State University


Evelyn Almeida, Salem State University

Room:

Enterprise

Session: 4-E

Serving the Student: A Collaborative Effort

There is a common issue at many universities

of students being transferred from department

to department, receiving inconsistent infor-

mation, and poor service. A group of adminis-

trators formed a committee to focus on this

issue; investigating causes and brain-storming

solutions. This session reviews the process the

committee went through; assessments used; the

initiatives taken to improve student-centered

service and team morale, including a profes-

sional development event that was held; and the

positive results that emerged. Topics that will

be covered are: the difference between training

and professional development, fostering a team

mentality, employee engagement/morale, and

the principles and practices developed for qual-

ity service. We will also talk about manage-

ment support, budget, and our plans for moving

forward with the effort.

Presenters:

Angela Ruggiero, Southern Connecticut State

University

Lisa Galvin, Southern Connecticut State Uni-

versity

Paula Kennedy, Southern Connecticut State

University

Room:

Freedom

Annual Meeting



Friday, November 8

8:00 - 10:00 a.m.


Registration Desk

8:00 - 9:15 a.m.

Breakfast for All

Speaker / Raffle

Atrium

9:15 a.m. - 12:00 p.m.

Exhibitors

Atrium

9:15 - 10:15 a.m.

Session 5

10:30 - 11:30 a.m.

Session 6

11:45 a.m. - 12:15 p.m.

President’s Closing Remarks

and Raffle

Atrium

12:45 – 3:00 p.m.

Executive Council

Luncheon and Meeting

Stars and Stripes

Program Session 5 Friday, 9:15 – 10:15 a.m.

Session: 5-A

Series25 Scheduling in the Cloud

This session discusses the benefits of Software-as-

a-Service (SaaS) based solutions for the higher

education marketplace. A review of

CollegeNET’s Series25 enterprise-wide

classroom and event scheduling, calendaring and

reporting solution along with ERP integration will

further explain the benefits of the SaaS

deployment model.

Presenters:

Stuart Hutton, College Net

Kathy San Antonio, Smith College

Room:

Weatherly

Session: 5-B

What can be learned from financial aid’s

history that can help inform future reform?

To better understand how a once well-intentioned

concept of financial tuition assistance for college

students has devolved into its current troubled and

broken state, this session will present research on

the evolution of the U.S. system of federal

financial aid in higher education from a historical

perspective. This examination of federal student

aid’s history is based on doctoral dissertation

research.

Facilitator:

Keiko S. Broomhead, Wentworth Institute of

Technology

Room:

Middletown

Session: 5-C

Managing Expectation in the Digital Age

When it comes to technology we all love it. It can

instantly help us find a restaurant, the location of

anything, or help us connect to our social

networks. However with today's technology come

today’s problems for the modern world. Students

and families expect instant service and response.

Our own staff sometimes doesn't understand the

behind the scenes workings of all the technology

that schools use. When instant is always expected

how can we satisfy our customers and keep our

staff from over promising? By attending this

session you will learn how to focus on setting

expectations in the digital age for students,

parents, staff, and yourself.

Presenters

Bryan Boppert, Salem State University

Room:

Freedom

Session: 5-D

“Active Threat”

The program, "Active Threat", is a combination of

video, lecture, and interactive questions and

answers from session participants of "what if"

awareness discussion. The basic concepts center

around the survival mindset and can be applied to

large incidents not just active threats in the sense

of shootings and similar emergencies. The

program was created by the Center for Personal

Protection Services and will be facilitated by

members of the campus police department of

Becker College.

Presenters:

Chief David J. Bousquet, Becker College

Lieutenant Richard A. Menard, Becker College

Sergeant Joseph C. Bonczek, Becker College

Room:

Enterprise

Session 5-E

Keeping Up With The VA; A Roundtable

Discussion

All institutions are seeking to find, develop, and

disseminate promising practices in serving student

veterans in higher education and promote

awareness of this population’s needs. Join

colleagues in a roundtable discussions as we share

best practices in serving these students and their

families. The conversation will include the Post

9/11G.I. Bill, Tuition Assistance, and more.

Presenters:

Kristine E. Larkin, Mount Wachusett

Community College


Room: Courageous

Annual Meeting



Friday, November 8

8:00 - 10:00 a.m.


Registration Desk

8:00 - 9:15 a.m.

Breakfast for All

Speaker / Raffle

Atrium

9:15 a.m. - 12:00 p.m.

Exhibitors

Atrium

9:15 - 10:15 a.m.

Session 5

10:30 - 11:30 a.m.

Session 6

11:45 a.m. - 12:15 p.m.

President’s Closing Remarks

and Raffle

Atrium

12:45 – 3:00 p.m.

Executive Council

Luncheon and Meeting

Stars and Stripes

Program Session 6 Friday, 10:30 – 11:30 a.m.

Session: 6-A

Registrars Open Forum / Roundtable

Always popular, always a favorite !! This will

be an open forum for discussion of issues or

current topics concerning the policies and

practices in a registrar or records office. Topics

will depend on interests of attendees, but may

include compliance with regulations, best

practices, helpful hints or tips, distribution of

responsibilities, outsourcing options, etc. Bring

your questions or concerns and share your

experience with others.

Faciltator: Carol Herrick, Gordon College

Room:

Freedom

Session: 6-B

Professional Development and Team

Building on a Tight Budget

Training, professional development, and team

building can be critical to success but funding

for staff professional growth opportunities in

higher education can be scarce. In this session,

attendees will explore, learn, and share with the

presenters and fellow attendees about training,

professional development, and team building

opportunities on limited budgets.

Facilitators: Keiko S. Broomhead, Wentworth Institute of

Technology,

Anne Gill, Wentworth Institute of Technology

Dianne Plummer, Wentworth Institute of

Technology

Room:

Weatherly

Session: 6-C

The Rhode to Transfer

Learn how the smallest state in the U.S. is

trying to increase transfer opportunities. The

discussion will focus on how the three state

institutions (CCRI, RIC, URI), along with a

grant underwritten by the Rhode Island Office

of Higher Education, transformed the State’s

transfer website. Plus, learn about the benefits

and challenges the three schools faced when

presented with the redesigning of the State’s

Transfer Articulation Guide, with the

incorporation of the Transfer Evaluation

System (TES).

Presenters:

Jessica Boisclair, University College

University of Rhode Island,

Phyllis Harnick, Rhode Island Office of Higher

Education,

Lucy Rios Saunders, Rhode Island College

Sarah Rockett, University College, University

of Rhode Island

Jude A. Tomasino, Community College of

Rhode Island

Room:

Columbia

Session 6-D

Admissions Roundtable for the Changing

Landscape in Recruiting

Admissions has certainly changed in the last 20

years. If you have been in the field for a while

then you know it’s not nearly as predictable as

it once was. Student and parent behaviors

have changed the way we do business and

admissions is more difficult than ever at many

institutions to manage. This interactive session

gives the audience the opportunity to share

information and ideas in light of the changing

higher education landscape and the effect on

admissions and recruiting.

Facilitators:

Marcia Rosbury-Henne, Holyoke Community

College

Karen Schedin, Rivier University

Room:

Courageous

Annual Meeting



Newport Marriott® 25 America's Cup Avenue Newport, Rhode Island

Floor Plan—Second Floor



Newport Marriott® 25 America's Cup Avenue Newport, Rhode Island

Floor Plan—Third Floor



Thursday Night Dinner and Entertainment

NEACRAO Jeopardy

And

NEHCRAO’S

got THlent Come show off your talent Thursday night and show NEACRAO what

you are made of. Don’t have a talent? Come compete with the

NEACRAO members in a Higher Ed themed Jeopardy game.

Fabulous Prizes!

Don’t want to compete? Come for a great dinner and enjoy the show!

$25 per person.

To signup for Jeopardy or the talent show contact

Marcia Rosbury Henne, [email protected] or

Todd Posey, [email protected]



AMS

Imaging is

New Eng-

land’s premier

full service

Enterprise

Content Management (ECM) solutions provider. AMS offers a

complete suite of hardware, software and professional services to

manage the capture, workflow, storage, retrieval and distribution

of documents and electronic content. Our professionals will work

with you to design and implement an efficient, sustainable, and

scalable solution that meets your unique ECM requirements and

your budget.

AMS also provides document conversion and virtual mailroom

services, a complete line of micrographics hardware and supplies,

and software and hardware maintenance support.

Since 1971, AMS Imaging has been building long term partner-

ships with our clients. We are focused on developing ECM sys-

tems that generate a high return on investment and adapt to the

dynamic environment of our clients. We offer end-to-end

solutions that eliminate hardware & software integration and

support issues.

CollegeNET improves

efficiencies and communi-

cation for higher education

with advanced web-based

technologies that support

admissions, class and event scheduling, space and resource man-

agement, course evaluation, and alumni relations. See us at

NEACRAO to learn more about our exceptional online services.

Innovation, Efficiency, Balance – Accomplish More, Consume

Less .

The business of Herff Jones, Inc. is

the manufacture and sales of scholastic

recognition and motivation awards in-

cluding class rings, graduation an-

nouncements and accessories, year-

books, caps and gowns, diplomas, di-

ploma frames, multi media learning systems, and photographic

services.

Digital Architecture is the leading provider of curriculum

and catalog management solutions. The Acalog™ publishing

system delivers thousands of e-catalogs at hundreds of colleges

and universities. Curriculog™ is a groundbreaking workflow,

collaboration, and approval-tracking platform with the flexibility

to respond to evolving institutional and accreditation require-

ments.

Over 1,000 colleges

and universities

around the globe use

EMS Software to

manage classes and

events on campus.

EMS provides real-

time, two-way integration with your student information system

and encompasses a full suite of Academic Scheduling, Event

Management, Master Calendaring and Registration software tools

High School Counselor Marketing, LLC Looking to

reach more High School Counselors? We offer the most compre-

hensive and effective solution to target this hard to reach market.

We provide Counselor Email lists that are the most thorough and

accurate available with yearly UNLIMITED usage. You control

the data!

Our Counselor Directories are an invaluable resource tool that are

published yearly and mailed to each High School’s Counselor

Department.

Call 860 523-9909 or email HighSchoolCounselorMarket-

[email protected]. Go to

www.highschoolcounselormarketing.com for further information.

Hotcourses has the world’s biggest websites for international

students searching to study outside of their home country. The

largest database of programs in the world, we provide compre-

hensive coverage of US Colleges and Universities. Our 20 locally

domained sites in 14 languages help students search and connect

to US schools.

Exhibitors

Be sure to visit with our Exhibitors / Sponsors who will provide you with the opportunity to learn more about the latest develop-

ments in service and technology to assist in enhancing our service and productivity to better serve our constituents in more efficient

and effective ways.



Leepfrog

Technologies

is the industry

leader in higher education software solutions. CourseLeaf Offer-

ing Builder (WEN) streamlines how colleges and universities

edit, control, approve, and update the classes offered in a given

term, including when they are offered and who is teaching them.

CourseLeaf Catalog (CAT) and Curriculum (CIM) transforms

your catalog and curriculum into a dynamic, online document

with online course and program proposals, automated approval

notifications, and easy tracking of proposal status.

The National Student

Clearinghouse® (a non-

profit formed in 1993) is the

trusted source for and leading

provider of higher education verifications and electronic education record ex-

changes, handling more than 700 million verification requests and 250 million education record exchanges annually. The Clearinghouse serves as a single point

of contact for the collection and timely exchange of accurate and comprehensive

enrollment, degree, and certificate records on behalf of its more than 3,500 partic-ipating higher education institutions, which represent 98 percent of all students in

public and private U.S. institutions. The Clearinghouse also provides thousands of

high schools and districts with continuing collegiate enrollment, progression, and completion statistics on their alumni.

Through its verification, electronic exchange, and reporting services, the Clear-

inghouse saves the education community cumulatively more than 400 million dollars annually. Most Clearinghouse services are provided to colleges and uni-

versities at little or no charge, including enhanced transcript and research services,

enabling institutions to redistribute limited staff and budget resources to more important student service efforts. Clearinghouse services are designed to facilitate

an institution’s compliance with the Family Educational Rights and Privacy Act,

The Higher Education Act, and other applicable laws. In addition, the Clearinghouse provides accurate, timely enrollment and degree

verifications to student loan providers, employers, student credit issuers, the U.S.

Department of Education, and others who access its registry more than half a billion times annually. For more information, visit www.studentclearinghouse.org

New England Archives Center is a full service document

management service bureau. Our services include hardcopy

record storage, micrographic services, digital imaging, document

retrieval software solutions, and media storage. We have been

servicing New England for over 50 years. We offer Custom

Solutions for Record Management.

School Guide

Publications: Publishers of re-

sponse-oriented

recruitment guides

distributed free to

students in search

of 4-year colleges,

transfer opportuni-

ties, and graduate programs.

Noel-Levitz – offers

customized solutions in

student success and retention, recruitment, and strategic planning

for enrollment. Our retention tools and consulting services help

campuses assess students, intervene early, and remove barriers to

persistence. Visit our Web site (www.noellevitz.com) or blog

(http://blog.noellevitz.com).

Oracle RightNow CX Cloud Ser-

vice delivers exceptional customer experi-

ences (CX) across the web, social networks and contact centers,

via the cloud. Give clients the power to manage the three chan-

nels that matter most in their customer's journey. Partners focus-

ing on RightNow CX will realize growth by driving customer

satisfaction through delivery of highly configured and custom-

ized experiences for the client’s agent and end customers.

Paradigm Inc is a full service diplo-

ma and diploma cover company that

specializes in the printing and direct

mailing of documents directly to stu-

dents. We are known across the indus-

try for our specialized customer service,

attention to detail, accuracy and com-

petitive pricing. Simple online ordering

allows clients to see orders in progress 24 hrs a day, no special

software and virtually nothing to learn. Visit us at www.paradigm

-corp.com for more details on our service features and products.

Parchment's mission is to

unleash education credentials by

unlocking the critical data they

embody. Today, nearly 9,000

high schools and colleges have

registered for Docufide by

Parchment with over 1.6 million

transcripts exchanged on the platform in 2011. In 2012, we ex-

pect between 2.5 and 3 million transcripts exchanged. More in-

formation: www.parchment.com

SCRIP-

SAFE is a

global leader

for innova-

tive docu-

ment securi-

ty solutions for both paper and electronic records. We provide

secured electronic delivery of transcripts, 24/7 online transcript

ordering services, desktop diploma printing software and custom

foil printed diploma paper. Plus, we've completed our 22nd year

printing secure transcript paper for more than 1,800 customers

annually. Our eSCRIP-SAFE® Global Electronic Delivery

Network is growing daily and includes over 1200 schools and

organizations worldwide. Most recently, SCRIP-SAFE has add-

ed two new unique services - Transcripts on Demand -Elite &

Diplomas on Demand -Elite - both of which provide full-service

transcript and diploma fulfillment.

Exhibitors



We are proud to meet your needs as we celebrate our 115th anniversary!

Jostens is your strategic resource for diplomas, certificates, covers and all

your reward and recognition needs. Legendary service, artistic superiority

and technological innovation, save your staff time and expense. Contact

Jostens Campus Service at 1-800 -488-2173.

SmartCatalog

IQ is a break-

through in aca-

demic information

management. Use it to manage catalogs, curriculum, transfer

credit evaluation and more. IQ integrates deeply with Student

Information Systems creating a single repository of course and

degree content. Custom workflows include committee-based pro-

cesses and include e.mail notifications and online curriculum

proposal forms. Web Catalogs are ADA compliant, searchable

and include the MyCatalog tool for advisors and students. All in

one easy-to-use, web-based solution backed by SmartCatalog’s

legendary customer service. Call today to schedule an online

demo: 1 800 770-8425

UniversityTickets is the

leading provider of ticketing

technology custom designed

for colleges and universities.

Built on a college campus in

1999, our mission is to create simple, cost-effective ways for

college and university organizations to sell tickets and collect

payments via the Internet. Our products were born in a college

environment and have grown from the ground up around the

unique needs of college event ticketing. We couple our technolo-

gy solutions with fantastic customer support to make University-

Tickets the best choice for your campus ticketing needs



Commencement Photos, Inc. has photographed over one million graduates.

Wil-

liams College, Customer since 1979

Graduation:A Special Moment

to Remember

We capture each graduate upon conferral of his or her diploma, using the most ex-perienced photographers in the business. Knowing that this is a once-in-a-lifetime opportunity we take every precaution to

guard against error and malfunction.

Jack O’Connor, President

Commencement Photos, Inc. 1348 Main Street

Tewksbury, MA 01876

978-851-5924

Fax: 978-851-8992

www.CPIGrads.Com

E-mail: [email protected]

New England based photography company established in 1974.

We communicate directly with the graduates’ and their families, minimal

involvement for busy commencement organizers.

We photograph without interfering with the flow of your ceremony.

We provide our service at no cost to the university and supply compli-

mentary candid photos from your event.

Available to photograph commencement as well as groups, stage exit

photos, formal portraits and special events.

Stage Exit Photo, Binghamton University





Katherine E. Hilliker, Boston University

Jordan R. Scobie, Middlebury College

Katherine McCraw, Williams College

Robert E. Hewes, Massachusetts Institute of Technology

Genevieve R. Pratt, Mount Holyoke College

Percy F. Crane, University of Maine

Milton E. Noble, Brown University

M. Elizabeth Hood, Willimantic State College

Donald Oliver, Boston University

Helen B. Johnson, Bowdoin College

Franklin O. Fingle, University of Connecticut

Olga E. Ellis, Springfield College

Rudolph M. Morris, Northeastern University

Thomas A. Garrett, Assumption College

Harry R. Carroll, University of New Hampshire

James W. Eastwood, University of Rhode Island

Charles W. Duhig, Brandeis University

V. Rev. Royal J. Gardner, O.P., Providence College

William H. Lammers, Springfield College

John W. Vlandis, University of Connecticut

Athena Pappas, Worcester Polytechnic Institute

Gilbert C. Garland, Northeastern University

James A. Harmon, University of Maine at Orono

Robert F. Grose, Amherst College

Eugene A. Savage, University of New Hampshire

Corinne Elliott, Goddard College

Myron D. Hager,Westbrook College

Florence S. Kimball, Mount Holyoke College

Leslie L. LaFond, Western Connecticut State College

George L. Coleman II, Colby College

John S. Foley, Rhode Island College

John F. Collins, Jr.. University of Maine at Orono

Donald E. Healy, St. Anselm College

George C. Howard, Williams College

Mary Elisabeth Randall, University of Maine at Augusta

Eileen Tosney, College of the Holy Cross

William R. Bates, Boston University

Mary A. Hefron, Suffolk University

Maureen A. McNamara, St. Michael's College

Adriana Farella, University of Massachusetts Boston

J. Anthony McLaughlin, University of Maine at Farmington

Paul Fistori, University of Massachusetts Dartmouth

David Taggart, University of Rhode Island

Louise Lonabocker, Boston College

Heather C. Smith, Community College of Rhode Island

James R. Regan, Massachusetts Bay Community College

Keith D. Rabine, Massachusetts Maritime Academy

Dorothy M. Lauria, Quinnipiac University

Kathleen Teehan, University of Massachusetts Boston

Joseph P. DiMaria, Community College of Rhode Island

Brian P. Murphy, Stonehill College

Deborah J. Aiken, Community College of Rhode Island

Hazel Doak, University of Maine Farmington

Kathy Ryan, University of Massachusetts Amherst

Charles R. Toomajian Jr., Williams College

Walter F. Caffey III, Suffolk University

Mark R. Powers, Framingham State College

Donna Campbell, Post University

Meredith Braz, Dartmouth College

Patrick Sullivan, University of Massachusetts, Amherst

Irene Rios, Albertus Magnus College

Kathy A. Posey, Bennington College

Patti Stimpson, University of New Hampshire

Donald Dykes, U.S. Coast Guard Academy

NEACRAO Past Presidents



Committee Areas

Admissions (Admissions Management, Enrollment

Management, Recruitment and Marketing, Transfer Artic-

ulation)

Registration and Records (Registrar/Records, Institu-

tional Reporting, Management Information Systems

Professional Development (Professional Develop-

ment and Ethics, Multicultural, Workshops and Seminars)

Nominations & Elections

Annual Meeting Committees:

Exhibits

Physical Arrangements

Program

Registration

Reverse College Day

NEACRAO

Committee Interest Form

If you are interested in participating in NEACRAO activities, please tear out this form and return it to:

Marcia Rosbury-Henne,

NEACRAO President-Elect

Holyoke Community Collage

303 Homestead Avenue

Holyoke, MA 01040 Date:

Name: Title:

Institution:

Address:

City: State: Zip:

Office Phone: ( )

Email:

NEACRAO Affiliation How many years have you been a member of NEACRAO?

Previous and/or current committee/chair assignments:

Dates:

Areas of Interest

Please check your area of interest below. The Vice President of that group of committees will contact you with more details. If you

are interested in more than one committee, please number your choices. Thank you for your interest!



Plan ahead for next year!

NEACRAO’s

67th Annual Meeting

and

Reverse College Day

will be held on

November 5 - 7, 2014

Newport Marriott®






Documents

NEACRAO 66th Annual Meeting